ML060440642

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02/02/2006 - Summary of Public Meeting to Discuss Point Beach Self-Assessments, Summary Letter & Licensee Slides
ML060440642
Person / Time
Site: Point Beach  NextEra Energy icon.png
Issue date: 02/10/2006
From: Louden P L
NRC/RGN-III/DRP/RPB5
To: Koehl D L
Nuclear Management Co
References
CAL 3-04-001
Download: ML060440642 (30)
v • d • e


Text

February 10 , 2006 CAL 3-04-001 Mr. Denni s L. Koehl Site Vice President Point Beach Nuclear Pl ant Nuclear M anagement Company , LLC 6590 Nucle ar Road Two Riv ers, WI 54241-9516 SUB JEC T: PUBLI C ME ETING ON FEBR UARY 2, 200 6, TO DIS CUSS THE RE SULTS OF SELF-ASSESSMENTS AND FUTURE ACTIONS TO IMPROVE PERFORMANCE AT POINT BEACH NUCLEAR PLANT

Dear Mr. Koehl:

This letter refers to the public meeting conducted on February 2, 2006, at the Nuclear Regulatory C ommission (NR C) Region III office i n Lisle, Il linois. The purpose of the mee ting was to di scuss the resul ts of current performance se lf-assessments in the areas of the engine ering a nd corr ective act ion prog rams an d to discu ss fut ure act ions to im prove performance in these areas.Mr. Mark S atorius, Dire ctor, Divi sion of Reactor Projects at NRC Region III, open ed the meeting and stated that we hav e noted recent improvements th at you hav e made in the human perf orman ce area an d that we ar e continu ing our reviews of the eng ineering and corr ective action program (CAP) areas. Mr. James Caldwell, Regional Administrator of the NRC Region III, reitera ted Mr. Sato rius' statements and discus sed specific i nformation that w as desired by the NRC du ring your pres entation.You and y our staff discussed co ntinued impro vement ini tiatives and you a lso presented your perspectives on current plant perf ormance in the five regulator y areas of concern contained in the Ap ril 2 1, 200 4, Con firmatory Actio n Lette r (CAL).In the CAP a rea, you an d your staff discus sed your re cent analy ses and asses sment of the CAP, your methods to achi eve consi stent quality CAP eva luation, an d the issues that continue to result in inconsistencies in CAP perform ance. Specifically, analyses were performed in Janua ry 20 06 to e valu ate w hat as pects o f your CAP w ere no t meeti ng you r quali ty expectation

s. This assessme nt determined th at areas for improv ement includ ed employe e unders tandi ng of CAP impor tance, stand ards a nd ex pectat ions, proce dures, and a pparen t D. Koehl-2-cau se a nal ys es. Be cau se o f th e re cen t pe rfor man ce o f th is ass ess men t, y ou and yo ur s taff out li ned sev era l i nte rim act io ns t o a ddr ess the se f in di ngs. A ddi tio nal ly , y ou and yo ur s taff discussed pl anned long-term ac tions to ensu re consistent, p redictable C AP performance includin g: causal ana lyses, Ex cellence P lan updates, and follow-up assessments.

You and your staff also state d that, overal l, identifica tion and reso lution of probl ems at Point B each meet regulatory require ments; howev er, consistent qua lity ev aluation o f problems contin ues to be an area o f focus for improv ement.In the engineeri ng program area, you and your staff described you r recent analy ses and assess ment t o identif y issues lead ing to inc onsiste ncies in eng ineering product s. Specif ically, analyses were performed i n January 2006 to ev aluate engine ering excel lence attribu tes that were not b eing fully i mplemented. This assessment determin ed that areas for i mprovement included process barriers such as sup ervisory oversight an d worker practi ces, manager/superv isor e ngagemen t, susta ined improv ement, a nd qual ity o f work p roduct s. Similar to the CAP asse ssment, you de scribed inte rim and long-term a ctions to add ress these findings. You a nd your staff also outlined methods that yo u plan to u se to measure w hether the actions are successfu l.Finally, you stated that Point Beach has demonstrated sust ained improvement and progres s in all five CAL areas, an d has met all NRC commitments.

Mr. Satoriu s stated that ad ditional NRC inspe ction and rev iew w as necessary regarding your presentation c onclusions and the statemen ts made in the December 20, 2 005, letter that you submitted to the NRC regarding the status of the 143 CAL commitment i tems. This follow-up will assist the NR C in determi ning the ove rall performance s tatus in the C AL areas of engineering and the CAP.

Mr. Cald well c oncluded the meeting wi th an acknowl edgment of the information provided by you, Mr. D ouglas Coope r, and other N uclea r Man agement Compan y (NM C) rep resent ativ es. Mr. Caldwell stated that the information presen ted by you and your staff will be considered in the NRC's annual asse ssment of Point Be ach.A listing of pri ncipal NM C and NRC meeting attendees and a copy of the handout p rovided b y NMC at the meetin g are en close d as E nclos ures 1 and 2 , respe ctiv ely, to thi s lett er.

D. Koehl-3-In accordance w ith 10 CFR 2.390 of the NR C's "Rules o f Practice," a copy of this letter a nd its enclosu res wil l be ava ilable e lectronical ly for publi c inspectio n in the NR C Public Document Room or from the Publ icly Av ailable Records Sy stem (PARS) compo nent of NRC's do cument system (ADAM S). ADAM S is access ible from the NR C Web site at http://w ww.nrc.gov/readi ng-rm/ada ms.html (the P ubli c Ele ctroni c Read ing Ro om).If you have any question s regarding this mee ting, please co ntact me at (630) 8 29-9627.Sincere ly,/RA/Patrick L. Loude n, Chief Branch 5 Divi sion of Reac tor Pro jects Docket Nos. 50-26 6; 50-301 License No

s. DPR-24; DP R-27

Enclosures:

1. List of Prin cipal Atten dees 2. Licensee Presentation Slides cc w/encl:

F. Kuester, Presi dent and Chi ef Executi ve Officer, We Generation J. Cowan, Executiv e Vice Pres ident Chief Nucl ear Officer D. Cooper, Se nior Vice President, Group Operations J. McCarthy , Site Dire ctor of Operations D. Weaver, Nuclear Asset Manager Plant M anager Regulatory A ffairs Manager Training Man ager Site Assessmen t Manager Site Enginee ring Director Emergency Pla nning Man ager J. Rogo ff, Vice P resid ent, Co unsel & Sec retary K. Duvene ck, Town Chairma n Tow n of Tw o Cr eeks Chairperson Public Service Commission of W isconsin J. Kitsembel, Electric Di vision Public Service Commission of W isconsin State Liais on Officer D. Koehl-3-In accordance w ith 10 CFR 2.390 of the NR C's "Rules o f Practice," a copy of this letter a nd its enclosu res wil l be ava ilable e lectronical ly for publi c inspectio n in the NR C Public Document Room or from the Publ icly Av ailable Records Sy stem (PARS) compo nent of NRC's do cument system (ADAM S). ADAM S is access ible from the NR C Web site at http://w ww.nrc.gov/readi ng-rm/ada ms.html (the P ubli c Ele ctroni c Read ing Ro om).If you have any question s regarding this mee ting, please co ntact me at (630) 8 29-9627.Sincere ly,/RA/Patrick L. Loude n, Chief Branch 5 Divi sion of Reac tor Pro jects Docket Nos. 50-26 6; 50-301 License No

s. DPR-24; DP R-27

Enclosures:

1. List of Prin cipal Atten dees 2. Licensee Presentation Slides cc w/encl:

F. Kuester, Presi dent and Chi ef Executi ve Officer, We Generation J. Cowan, Executiv e Vice Pres ident Chief Nucl ear Officer D. Cooper, Se nior Vice President, Group Operations J. McCarthy , Site Dire ctor of Operations D. Weaver, Nuclear Asset Manager Plant M anager Regulatory A ffairs Manager Training Man ager Site Assessmen t Manager Site Enginee ring Director Emergency Pla nning Man ager J. Rogo ff, Vice P resid ent, Co unsel & Sec retary K. Duvene ck, Town Chairma n Tow n of Tw o Cr eeks Chairperson Public Service Commission of W isconsin J. Kitsembel, Electric Di vision Public Service Commission of W isconsin State Liais on Officer DOC UMEN T NAM E: G:\POIN\Pub Mtg Sum 2-2-06.wpd o receive a copy of th is documen t, indicate in the box:

"C" = Copy without a ttachmen t/enclosur e "E" =

Copy with attachmen t/enclosur e "N" = N o copy OFFI CE RIII RIII RIII NAME LH ae g:s ls PLouden MSatori us DATE 02/07/06 02/10/06 02/10/06 OFFICIAL RECORD CO PY D. Koehl-4-ADAMS Distributio n: PJH2 HKC RidsNrrDirsIrib GEG KGO CAA1 RGK C. Peder son, DRS (hard cop y - IR's only)

DRPIII DRSIII PLB1 JRK1 ROPrep orts@n rc.g ov (insp ectio n repo rts, fina l SDP lette rs, any lette r wi th an I R numb er)

PUBLIC MEETING PRINCIPAL A TTENDEES February 2, 2006 Nuclear M anagement Company Douglas Coop er Senio r Vice Pres ident , NMC Craig L ambert Vice P resi dent - Eng ineer ing, NMC Dennis Koe hl Site Vice President, Po int Beach James McCa rthy Director Site Operations, Po int Beach Michael Lorek Plant M anager, Point B each Craig Butcher Site Enginee ring Director, Po int Beach Robert Grazio Compliance Manager, Poi nt Beach NRC James Caldwell Region al Ad minis trator, Region III Geoffrey Grant Deputy Regio nal A dmini strator , Regio n III Edwi n Hacke tt Deputy Direc tor, Di visi on of Ope rating Reacto r Lice nsing, Office of Nuclear Reacto r Regulation Mark Satorius Direc tor, Di visi on of Re actor P rojects Steven West Deputy Direc tor, Di visi on of Re actor P rojects Cynthia P ederson Direc tor, Di visi on of Re actor S afety Anne Bola nd Deputy Direc tor, Di visi on of Re actor S afety Patrick Louden Chief, Branch 5, Di visi on of Re actor P rojects David Hills Chief, Engine ering B ranch 1, Div isio n of Rea ctor Sa fety Ann Mari e Stone Chief, Engine ering B ranch 2, Div isio n of Rea ctor Sa fety C. Fred Lyo n Project Mana ger, Office of Nuclear Reacto r Regulation Robert Krsek Senior Resi dent Inspector, P oint Beach Mi chae l Ku now ski Projec t Engin eer, Di visi on of Re actor P rojects Robert Daley Senio r Reac tor Engi neer, D ivi sion of Reac tor Safe ty Lucas Haeg Reacto r Engin eer, Di visi on of Re actor P rojects Public Dan Horner McGraw H ill Nucl ear Public ations (vi a telephone

)

Point Beach Point Beach Nuclear Plant Nuclear Plant February 2, 2006 Continued Performance Improvements ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 2 Introduction Introduction Dennis Koehl Site Vice President ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 3 Agenda Agenda*IntroductionDennis Koehl*Achieving Predictable CAP PerformanceMike Lorek *Achieving PredictableEngineering PerformanceCraig Butcher*Summary Dennis Koehl ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 4 Introduction*Provide Information On Plans For Continued Improvement*Consistent Pursuit Of Picture Of Excellence*Actions To Continue Improving Performance-Assessments of engineering and CAP-Leadership assessments completed

-Need to demonstrate sustainability*We Understand Where We Are & What We Need To Do ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 5 Achieving Predictable Achieving Predictable CAP Performance CAP Performance Mike Lorek Plant Manager ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 6*CAP Assessment Mission-Build on improved CAP implementation in 2005-Achieve consistently high quality CAP products to ensure sustainability-Determine the drivers of inconsistencies in CAP performance Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 7*Method of Assessment -Streaming Analysis-Review documents that assess CAP performance*2005 NRC Inspection Reports*2004 NRC Problem Identificat ion & Resolution Inspection Report*2005 Nuclear Oversight (NOS) Observation Reports

  • 2005 CAP Self-Assessment Report
  • Corrective Action Review Board Meeting Minutes
  • 2005 Notes from NRC Exit Meetings Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 8*Issues Evaluated During Streaming-Causal Analysis determination for Level "B" CAPs-Consistency of root causes and apparent causes

-Standards and expectations for the Corrective Action Program-Scope of some apparent cause analyses

-Follow-through of corrective actions

-Point Beach employees' understanding of the benefits of the Corrective Action Program-Corrective Action Program Procedure compliance Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 9*Method of Assessment-Develop problem statements from the analysis-Bin the problem statements -Right People/Right Job, Right Picture, Right Coaching/Mentoring, Right Processes-Stream the problem statements (A drives B, B drives A or A & B unrelated)-Identify thedrivers-Perform causal analysis and develop effective corrective actions for the drivers Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 10*Results-Point Beach employees' understanding of the benefit of the CAP-Consistent internalization of the Standards and Expectations for the CAP -CAP Procedure compliance-Apparent Cause Analysis for some CAPs do not address all of the issue Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 11*Interim Actions-Reinforce "2 More Minutes, 2 More Hours, 2 More Days" in the CAP*First line supervisor daily reinforcement*D-15 Meetings

  • Visual aids to reinforce message-Return Control of Extensions to the Line with CARB Oversight with the exception of RCEs and recurrence control Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 12*Interim Actions (cont.)-Assign a CAP Coach For Departments With Performance Challenges-Focus CARB on Department Manager/CAP Coach Presentations of the Health of their Department's CAP*Focus on departments based on current performance*Department CAP Coach assessments & recommendations-Develop New Performance Indicators*Focus on quality
  • Focus timeliness on significant conditions adverse to quality Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 13*Long-Term Actions -Perform Causal Analysis Main Drivers-Update Excellence Plan with the Corrective Actions-Follow-up Assessments Every 6 Months for 2 Years Achieving Predictable CAP Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 14 Craig Butcher Engineering Director Achieving Predictable Engineering Performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 15 Achieving Predictable Engineering Performance Engineering Assessment Mission-To identify remaining issues to ensure the capability of the engineering organization to consistently deliver high quality products ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 16 Achieving Predictable Engineering Performance*Engineering Assessment Objectives-Address the concern that some Engineering products and activities are not consistently adequate and Attributes of Engineering Excellence

are not fully implemented-Develop specific problem statements based on the above concern such that an effective improvement

plan can be developed-Provide recommendations for improvement actions ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 17 Achieving Predictable Engineering Performance*Method of Assessment-Sampled recent engineering documents-Interviewed engineering personnel-Interviewed stakeholders

-Evaluated workflow process

-Developed and characterized problem statements-Reviewed site leadership assessments ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 18 Achieving Predictable Engineering Performance*Results-Areas for improvement were noted predominantly in the following Picture of Excellence barriers*Supervisor oversight*Worker practices-Key Drivers from analysis of problem statements*Engagement of workforce by Manager/Supervisor

  • Sustained improvement
  • Worker practices/quality of work ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 19 Achieving Predictable Engineering Performance*Actions Taken-Established full time Engineering Manager to coach/counsel/reinforce soft skills-Coaching supervisors/managers regarding performance expectations-Alignment of engineering work activities to Plant Health Committee prioritization-Engineering Management Mentor visits from fleet-Initial training for improv ed use of Engineering Human Performance tools-Management reinforcement of the expectations for Attributes on Engineering Excellence ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 20 Achieving Predictable Engineering Performance*Interim Actions Planned by 2/17/06-Raise accountability of supervisors and managers-Reevaluate scheduled NOS assessments to review Engineering Products-Expand the scope of DRB to provide Engineering Expert review of other Engineering Products-Review work scope at Engineering Management meeting to ensure work alignment and cradle to grave accountability-Management expectations for pre-job briefs -Expand the use of, and improve effectiveness of, Engineering Observations ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 21 Achieving Predictable Engineering Performance*Long Term Actions-ImplementEngineering Work M anagement module interfacing with Passport-Expand critical knowledge c apabilities to reduce dependence on selected experts -Trend in-process errors to identify leading indicators of Engineering performance issues-Incorporate INPO Engineering Organizational Success Factors -Communicate and enforce new Fleet Engineering Human Performance standards-Update Point Beach Excellence Plan with new actions for tracking and management review-Follow-up assessments ever y 6 months for 2 years ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 22 Achieving Predictable Engineering Performance*Measure of Success-Right personnel in assigned positions-Complete supervisory engagement and accountability for excellent product and use of processes-Embedded understanding of Attributes of Engineering Excellence-Critical thinking is valued and treated as both a behavior and a process-Application of Engineering Human Performance tools is second nature-Learning organization with constant goal to raise the bar on acceptable performance ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 23 Summary Dennis Koehl Site Vice President ACEMANINDIVIDUAL EXCELLENCEPOINT BEACH EXCELLENCESafe, Reliable, Predictable, LeaderEXCELLENCEOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePrideOrganizationalExcellenceOperational ExcellenceTrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork EffectiveAccountableModelZero ToleranceReliablePredictablePride Accident Free N oRework Event Free Control Dose Attend Training Meet Schedule Accident Free N oRework Event Free Control Dose Attend Training Meet CommitmentsOpportunitiesResultsQualif iedWor k er s J ob Planning/Prepara tionPro cedur e s/Wor k I n s t r u c t ion sVeri f i ca tion/Valida tion Superv isorOversigh tWor k erPra ct i ce sBARRIERS FOR EXCELLENCEPicture of Excellence 24 Summary*Committed to Continued Improvement*CAP Improvements Enable Improvement in the Entire Organization*Consistent High Quality Performance in Engineering Will Be Achieved By Focusing on Continuous Improvement
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