ML060440642

Summary of Public Meeting to Discuss Point Beach Self-Assessments, Summary Letter & Licensee Slides

ML060440642
Person / Time
Site:	Point Beach
Issue date:	02/10/2006
From:	Louden P NRC/RGN-III/DRP/RPB5
To:	Koehl D Nuclear Management Co
References
CAL 3-04-001
Download: ML060440642 (30)

Text

February 10, 2006 CAL 3-04-001 Mr. Dennis L. Koehl Site Vice President Point Beach Nuclear Plant Nuclear Management Company, LLC 6590 Nuclear Road Two Rivers, WI 54241-9516

SUBJECT:

PUBLIC MEETING ON FEBRUARY 2, 2006, TO DISCUSS THE RESULTS OF SELF-ASSESSMENTS AND FUTURE ACTIONS TO IMPROVE PERFORMANCE AT POINT BEACH NUCLEAR PLANT

Dear Mr. Koehl:

This letter refers to the public meeting conducted on February 2, 2006, at the Nuclear Regulatory Commission (NRC) Region III office in Lisle, Illinois. The purpose of the meeting was to discuss the results of current performance self-assessments in the areas of the engineering and corrective action programs and to discuss future actions to improve performance in these areas.

Mr. Mark Satorius, Director, Division of Reactor Projects at NRC Region III, opened the meeting and stated that we have noted recent improvements that you have made in the human performance area and that we are continuing our reviews of the engineering and corrective action program (CAP) areas. Mr. James Caldwell, Regional Administrator of the NRC Region III, reiterated Mr. Satorius statements and discussed specific information that was desired by the NRC during your presentation.

You and your staff discussed continued improvement initiatives and you also presented your perspectives on current plant performance in the five regulatory areas of concern contained in the April 21, 2004, Confirmatory Action Letter (CAL).

In the CAP area, you and your staff discussed your recent analyses and assessment of the CAP, your methods to achieve consistent quality CAP evaluation, and the issues that continue to result in inconsistencies in CAP performance. Specifically, analyses were performed in January 2006 to evaluate what aspects of your CAP were not meeting your quality expectations. This assessment determined that areas for improvement included employee understanding of CAP importance, standards and expectations, procedures, and apparent

D. Koehl cause analyses. Because of the recent performance of this assessment, you and your staff outlined several interim actions to address these findings. Additionally, you and your staff discussed planned long-term actions to ensure consistent, predictable CAP performance including: causal analyses, Excellence Plan updates, and follow-up assessments. You and your staff also stated that, overall, identification and resolution of problems at Point Beach meet regulatory requirements; however, consistent quality evaluation of problems continues to be an area of focus for improvement.

In the engineering program area, you and your staff described your recent analyses and assessment to identify issues leading to inconsistencies in engineering products. Specifically, analyses were performed in January 2006 to evaluate engineering excellence attributes that were not being fully implemented. This assessment determined that areas for improvement included process barriers such as supervisory oversight and worker practices, manager/supervisor engagement, sustained improvement, and quality of work products.

Similar to the CAP assessment, you described interim and long-term actions to address these findings. You and your staff also outlined methods that you plan to use to measure whether the actions are successful.

Finally, you stated that Point Beach has demonstrated sustained improvement and progress in all five CAL areas, and has met all NRC commitments.

Mr. Satorius stated that additional NRC inspection and review was necessary regarding your presentation conclusions and the statements made in the December 20, 2005, letter that you submitted to the NRC regarding the status of the 143 CAL commitment items. This follow-up will assist the NRC in determining the overall performance status in the CAL areas of engineering and the CAP.

Mr. Caldwell concluded the meeting with an acknowledgment of the information provided by you, Mr. Douglas Cooper, and other Nuclear Management Company (NMC) representatives.

Mr. Caldwell stated that the information presented by you and your staff will be considered in the NRCs annual assessment of Point Beach.

A listing of principal NMC and NRC meeting attendees and a copy of the handout provided by NMC at the meeting are enclosed as Enclosures 1 and 2, respectively, to this letter.

D. Koehl In accordance with 10 CFR 2.390 of the NRC's "Rules of Practice," a copy of this letter and its enclosures will be available electronically for public inspection in the NRC Public Document Room or from the Publicly Available Records System (PARS) component of NRC's document system (ADAMS). ADAMS is accessible from the NRC Web site at http://www.nrc.gov/reading-rm/adams.html (the Public Electronic Reading Room).

If you have any questions regarding this meeting, please contact me at (630) 829-9627.

Sincerely,

/RA/

Patrick L. Louden, Chief Branch 5 Division of Reactor Projects Docket Nos. 50-266; 50-301 License Nos. DPR-24; DPR-27

Enclosures:

1. List of Principal Attendees

2. Licensee Presentation Slides cc w/encl: F. Kuester, President and Chief Executive Officer, We Generation J. Cowan, Executive Vice President Chief Nuclear Officer D. Cooper, Senior Vice President, Group Operations J. McCarthy, Site Director of Operations D. Weaver, Nuclear Asset Manager Plant Manager Regulatory Affairs Manager Training Manager Site Assessment Manager Site Engineering Director Emergency Planning Manager J. Rogoff, Vice President, Counsel & Secretary K. Duveneck, Town Chairman Town of Two Creeks Chairperson Public Service Commission of Wisconsin J. Kitsembel, Electric Division Public Service Commission of Wisconsin State Liaison Officer

D. Koehl In accordance with 10 CFR 2.390 of the NRC's "Rules of Practice," a copy of this letter and its enclosures will be available electronically for public inspection in the NRC Public Document Room or from the Publicly Available Records System (PARS) component of NRC's document system (ADAMS). ADAMS is accessible from the NRC Web site at http://www.nrc.gov/reading-rm/adams.html (the Public Electronic Reading Room).

If you have any questions regarding this meeting, please contact me at (630) 829-9627.

Sincerely,

/RA/

Patrick L. Louden, Chief Branch 5 Division of Reactor Projects Docket Nos. 50-266; 50-301 License Nos. DPR-24; DPR-27

Enclosures:

1. List of Principal Attendees

2. Licensee Presentation Slides cc w/encl: F. Kuester, President and Chief Executive Officer, We Generation J. Cowan, Executive Vice President Chief Nuclear Officer D. Cooper, Senior Vice President, Group Operations J. McCarthy, Site Director of Operations D. Weaver, Nuclear Asset Manager Plant Manager Regulatory Affairs Manager Training Manager Site Assessment Manager Site Engineering Director Emergency Planning Manager J. Rogoff, Vice President, Counsel & Secretary K. Duveneck, Town Chairman Town of Two Creeks Chairperson Public Service Commission of Wisconsin J. Kitsembel, Electric Division Public Service Commission of Wisconsin State Liaison Officer DOC UMEN T NAM E: G:\POIN\Pub Mtg Sum 2-2-06.wpd o receive a copy of this document, indicate in the box: "C" = Copy without attachment/enclosure "E" = Copy with attachment/enclosure "N" = No copy OFFICE RIII RIII RIII NAME LH aeg:s ls PLouden MSatorius DATE 02/07/06 02/10/06 02/10/06 OFFICIAL RECORD CO PY

D. Koehl ADAMS Distribution:

PJH2 HKC RidsNrrDirsIrib GEG KGO CAA1 RGK C. Pederson, DRS (hard copy - IRs only)

DRPIII DRSIII PLB1 JRK1 ROPreports@nrc.gov (inspection reports, final SDP letters, any letter with an IR number)

PUBLIC MEETING PRINCIPAL ATTENDEES February 2, 2006 Nuclear Management Company Douglas Cooper Senior Vice President, NMC Craig Lambert Vice President - Engineering, NMC Dennis Koehl Site Vice President, Point Beach James McCarthy Director Site Operations, Point Beach Michael Lorek Plant Manager, Point Beach Craig Butcher Site Engineering Director, Point Beach Robert Grazio Compliance Manager, Point Beach NRC James Caldwell Regional Administrator, Region III Geoffrey Grant Deputy Regional Administrator, Region III Edwin Hackett Deputy Director, Division of Operating Reactor Licensing, Office of Nuclear Reactor Regulation Mark Satorius Director, Division of Reactor Projects Steven West Deputy Director, Division of Reactor Projects Cynthia Pederson Director, Division of Reactor Safety Anne Boland Deputy Director, Division of Reactor Safety Patrick Louden Chief, Branch 5, Division of Reactor Projects David Hills Chief, Engineering Branch 1, Division of Reactor Safety Ann Marie Stone Chief, Engineering Branch 2, Division of Reactor Safety C. Fred Lyon Project Manager, Office of Nuclear Reactor Regulation Robert Krsek Senior Resident Inspector, Point Beach Michael Kunowski Project Engineer, Division of Reactor Projects Robert Daley Senior Reactor Engineer, Division of Reactor Safety Lucas Haeg Reactor Engineer, Division of Reactor Projects Public Dan Horner McGraw Hill Nuclear Publications (via telephone)

Enclosure 1

Enclosure 2 Point Beach Nuclear Plant Continued Performance Improvements February 2, 2006

Enclosure 2 Picture of Excellence EXCELLENCE POINT BEACH EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Excellence Excellence Excellence Excellence Predictable Teamwork Accountable Learning Introduction Safety Configuration Control Teamwork Teamwork Effective Accountable Model Zero Tolerance Reliable Predictable Pride A ccident Free C ontrol Dose DennisTraining Event Free AKoehl ttend No Rework M eet Schedule Commitments Site Vice President INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

2 BARRIERS FOR EXCELLENCE

Enclosure 2 PictureAgenda of Excellence EXCELLENCE POINT BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Introduction Dennis Koehl

• Achieving OrganizationalPredictable Excellence Operational Excellence Training Excellence Equipment Excellence CAP Performance Predictable Teamwork Accountable Safety Configuration Control Teamwork Effective Accountable Mike Lorek Zero Tolerance Reliable Predictable Learning Teamwork Model Pride

• Achieving Predictable Engineering Performance Craig Butcher A ccident C ontrol Event M eet A ttend No

• Free Summary Dose Free Schedule Commitments Training Dennis Rework Koehl INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

3 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Introduction EXCELLENCE POINT BEACH EXCELLENCE

• Provide Information Safe, Reliable,On Plans Predictable, Leader For Continued Improvement Organizational Operational Training Equipment Excellence Excellence Excellence Excellence

• Consistent Pursuit Of Picture Of Excellence Predictable Safety Teamwork Zero Tolerance Teamwork Effective Reliable Accountable Configuration Control Accountable Predictable Learning Teamwork Model Pride

• Actions To Continue Improving Performance

- Assessments of engineering and CAP A ccident C ontrol

- Leadership Event Mcompleted assessments eet A ttend No Free Dose Free Schedule Commitments Training Rework

- Need to demonstrate INDIVIDUAL sustainability EXCELLENCE Qualified Workers Verification/Validation Supervisor Oversight

• We Understand Where We Are & What We Job Planning/ Procedures/Work Worker Practices Preparation Instructions A C E M A N Need To Do Opportunities Results 4

BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence EXCELLENCE POINT BEACH EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Achieving Predictable Excellence Predictable Teamwork Safety Excellence Excellence Teamwork Effective Excellence Zero Tolerance Reliable Accountable Configuration Control Accountable Predictable CAP Performance Learning Teamwork Model Pride A ccident Free C ontrol Dose Event Free Mike Lorek A ttend Training No Rework M eet Schedule Commitments Plant Manager INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

5 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• CAP Assessment Mission Organizational Operational Training Equipment Excellence Excellence Excellence Excellence

- Build Predictableon improved Teamwork SafetyCAP implementation Teamwork Effective inZero2005 Tolerance Reliable Accountable Configuration Control Accountable Predictable Learning Teamwork Model Pride

- Achieve consistently high quality CAP products to ensure sustainability

- Determine A ccident the Edrivers C ontrol vent of M inconsistencies eet A ttend in CAPNo Free Dose performance Free Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

6 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Method of Assessment - Streaming Analysis Organizational Operational Training Equipment Excellence

- Review documents that assessTeamwork CAP performance Excellence Excellence Excellence Predictable Zero Tolerance Safety Teamwork Effective Reliable Accountable Configuration Control Accountable Predictable

• 2005 NRC Inspection Reports Learning Teamwork Model Pride

• 2004 NRC Problem Identification & Resolution Inspection Report C ontrol A ccident

• 2005 Event Nuclear Oversight M eet Observation (NOS) A ttend Reports No Free Dose Free Schedule Commitments Training Rework

• 2005 CAP Self-Assessment Report INDIVIDUAL EXCELLENCE

• Corrective Action Review Board Meeting Minutes Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A

• 2005C Notes fromENRC Exit Meetings Opportunities M A Results N

7 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Issues Evaluated During Streaming Organizational Operational Training Equipment

- Causal Analysis determination for Level B CAPs Excellence Excellence Excellence Excellence Predictable Teamwork Zero Tolerance Teamwork Safety Effective Reliable

- Consistency Accountable Learning of root causes Configuration Control Teamwork and apparent Accountable Model causes Predictable Pride

- Standards and expectations for the Corrective Action Program

- Scope A ccident of someEapparent C ontrol vent cause M eet analysesA ttend No Free Dose Free Schedule Commitments Training Rework

- Follow-through of corrective INDIVIDUAL actions EXCELLENCE

- Point Beach employees understanding of the benefits Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices A of the Corrective EAction Program Preparation Instructions C

Opportunities M A N Results

- Corrective Action Program Procedure compliance 8

BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Method of Assessment Organizational Operational Training Equipment

- Develop problem statements from the analysis Excellence Excellence Excellence Excellence Predictable Teamwork Zero Tolerance Teamwork Safety Effective Reliable Accountable Configuration Control Accountable Predictable

- Bin the problem statements - Right People/Right Learning Teamwork Model Pride Job, Right Picture, Right Coaching/Mentoring, Right Processes A ccident C ontrol Event M eet A ttend No Free- Stream Dosethe problem Free statements Schedule Commitments (ATraining drives B, Rework B drives A orINDIVIDUAL A & B unrelated)

EXCELLENCE Verification/Validation Supervisor Oversight

- Identify the drivers Qualified Workers Job Planning/ Procedures/Work Worker Practices Preparation Instructions A C E M A N

- Perform causal analysis and develop effective Opportunities Results corrective actions for the drivers 9 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Results Organizational Operational Training Equipment

- Excellence Point Beach employees Excellence understanding Excellence of the Excellence Predictable Teamwork Zero Tolerance benefit Teamwork Accountable of the CAP Safety Configuration Control Effective Accountable Reliable Predictable Learning Teamwork Model Pride

- Consistent internalization of the Standards and Expectations for the CAP A ccident C ontrol Event M eet A ttend No Free- CAP Procedure Dose Freecompliance Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE

- Apparent Cause Analysis for some CAPs do not address all of the issue Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

10 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Interim Actions Organizational Operational Training Equipment

- Reinforce 2 More Minutes, 2 More Hours, Excellence Excellence Excellence Excellence Predictable Teamwork Zero Tolerance Safety 2 More Days Teamwork Accountable in the Configuration Teamwork ControlCAP Effective Accountable Reliable Predictable Learning Model Pride

• First line supervisor daily reinforcement

• D-15 Meetings

• Pre-job brief for RCEs & ACEs A ccident C ontrol Event M eet A ttend No Free

• Visual Dose aids toFree reinforce message Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE

- Return Control of Extensions to the Line with Verification/Validation Supervisor Oversight CARB Oversight with the exception of RCEs and Qualified Workers Job Planning/ Procedures/Work Worker Practices Preparation Instructions A recurrence C E control Opportunities M A N Results 11 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Interim Actions (cont.)

Organizational

- Assign Operational a CAP Coach Training For Departments WithEquipment Excellence Excellence Excellence Excellence Performance Predictable Teamwork Challenges Safety Configuration Control Teamwork Effective Zero Tolerance Reliable Accountable Accountable Predictable Learning Teamwork Model Pride

- Focus CARB on Department Manager/CAP Coach Presentations of the Health of their Departments CAP

• Focus on departments based on current performance A ccident C ontrol Event M eet A ttend No Free

• Department Dose CAPFree Coach Commitments assessments Schedule &Training recommendations Rework INDIVIDUAL EXCELLENCE

- Develop New Performance Indicators Verification/Validation Supervisor Oversight

• Focus on quality Qualified Workers Job Planning/ Procedures/Work Worker Practices Preparation Instructions A

• FocusC E significantMconditions adverse timeliness on Opportunities A to quality N Results 12 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE CAPPOINTPerformance BEACH EXCELLENCE Safe, Reliable, Predictable, Leader

• Long-Term Actions Organizational Operational Training Equipment Excellence Excellence Excellence Excellence

- Perform Predictable Teamwork Causal Safety Analysis MainEffective Drivers Teamwork Zero Tolerance Reliable Accountable Configuration Control Accountable Predictable Learning Teamwork Model Pride

- Update Excellence Plan with the Corrective Actions

- Follow-up Assessments Every 6 Months for 2 Years A ccident C ontrol Event M eet A ttend No Free Dose Free Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

13 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence EXCELLENCE POINT BEACH EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Achieving Predictable Excellence Predictable Teamwork Safety Excellence Excellence Teamwork Effective Excellence Zero Tolerance Reliable Accountable Configuration Control Accountable Predictable Engineering Performance Learning Teamwork Model Pride A ccident Free C ontrol Dose Craig M eet Event Free Schedule Commitments Butcher A ttend Training No Rework Engineering Director INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

14 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Excellence Excellence Excellence Excellence Engineering Assessment Mission Predictable Teamwork Safety Teamwork Effective Zero Tolerance Reliable Accountable Configuration Control Accountable Predictable Teamwork

- To identify remaining issues to ensure the Learning Model Pride capability of the engineering organization to consistently A ccident C ontrol deliver Event high M eet qualityAttend productsNo Free Dose Free Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

15 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader

• Engineering Assessment Objectives Organizational Operational Training Equipment

- Address the concern that some Engineering Excellence Excellence Excellence Excellence Predictable Teamwork Zero Tolerance Safety products Teamwork Accountable and Configuration activities Teamwork Control are not consistently Effective Accountable Reliable Predictable Learning Model Pride adequate and Attributes of Engineering Excellence are not fully implemented

- Develop A ccident specific C ontrol problemMstatements Event eet based on Nthe A ttend o Free Dose Free Schedule Commitments Training Rework above concern such that an effective improvement INDIVIDUAL EXCELLENCE plan can be developed Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices A- Provide C recommendations for improvement actions Preparation Instructions E

Opportunities M A N Results 16 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader

• Method of Assessment Organizational Operational Training Equipment Excellence Excellence Excellence Excellence

- Sampled Predictable Teamwork recent engineering Safety documents Teamwork Effective Zero Tolerance Reliable Accountable Configuration Control Accountable Predictable Learning Teamwork Model Pride

- Interviewed engineering personnel

- Interviewed stakeholders A ccident C ontrol Event M eet A ttend No Free Evaluated Dose workflow Free process Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE

- Developed and characterized problem statements Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Worker Practices

- Reviewed C site leadership assessments Preparation Job Planning/ Instructions A E Opportunities M A Results N

17 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader

• Results Organizational Operational Training Equipment Excellence Excellence Excellence Excellence

- Predictable Areas Teamwork for improvement Safety Configuration Control were noted Teamwork Effective predominantly Zero Tolerance Reliable Accountable Accountable Predictable in the followingTeamwork Learning Picture of Excellence Model barriersPride

• Supervisor oversight

• Worker practices A ccident C ontrol Event M eet A ttend No Free- Key Dose Drivers from Free analysis of problem Schedule Commitments statements Training Rework INDIVIDUAL

• Engagement EXCELLENCE of workforce by Manager/Supervisor

• Sustained improvement Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A C practices/quality

• Worker Opportunities E ofMwork A Results N

18 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable Engineering Performance POINT BEACH EXCELLENCE EXCELLENCE Safe, Reliable, Predictable, Leader

• Actions Taken

- Established Organizational full Operational time Engineering Manager Equipment Training to Excellence Excellence Excellence Excellence coach/counsel/reinforce Predictable Safety soft skills Teamwork Zero Tolerance Teamwork Effective Reliable Accountable Configuration Control Accountable Predictable Teamwork

- Coaching Learning supervisors/managers regarding Pride Model performance expectations

- Alignment of engineering work activities to A ccident Plant HealthC ontrol Committee Event M eet prioritization A ttend No Free Dose Free Schedule Commitments Training Rework

- Engineering Management Mentor visits from fleet INDIVIDUAL EXCELLENCE

- Initial training for improved use of Engineering Human Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices A Performance tools Preparation Instructions C

Opportunities E M A N Results

- Management reinforcement of the expectations for Attributes on Engineering Excellence 19 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader

• Interim Actions Planned by 2/17/06 Organizational

- Raise Operational accountability Training of supervisors Equipment and managers Excellence Excellence Excellence Excellence Predictable Teamwork Zero Tolerance

- Reevaluate Teamwork Accountable scheduled Safety NOS assessments Configuration Control Effective Accountable to review Reliable Predictable Learning Teamwork Model Pride Engineering Products

- Expand the scope of DRB to provide Engineering Expert review of other Engineering Products A ccident C ontrol Event M eet A ttend No

- ReviewDose Free work scope Freeat Engineering Schedule Management Commitments Training meeting Rework to ensure workINDIVIDUAL alignmentEXCELLENCE and cradle to grave accountability Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation A Management C expectations forM pre-job briefs Instructions E

Opportunities A Results N

- Expand the use of, and improve effectiveness of, Engineering Observations 20 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader

• Long Term Actions

- Implement Organizational Engineering Work Management Operational Training module Equipment interfacing Excellence with Passport Excellence Excellence Excellence Predictable Teamwork Zero Tolerance Teamwork Safety Effective Reliable Configuration Control

- Expand critical knowledge capabilities to reduce dependence on Accountable Learning Teamwork Accountable Model Predictable Pride selected experts

- Trend in-process errors to identify leading indicators of Engineering performance issues A ccident C ontrol Event M eet A ttend No Free Incorporate Dose INPO Engineering Free Organizational Schedule Commitments Success Training Factors Rework

- Communicate and enforce new INDIVIDUAL Fleet Engineering Human EXCELLENCE Performance standards Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Worker Practices

- Update Point Beach Excellence Plan with new actions for Preparation Job Planning/ Instructions A tracking and C management Opportunities E reviewM A Results N

- Follow-up assessments every 6 months for 2 years 21 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Achieving Predictable EXCELLENCE Engineering POINT BEACHPerformance EXCELLENCE Safe, Reliable, Predictable, Leader

• Measure of Success Organizational Operational Training Equipment

- Right personnel in Excellence assigned positions Excellence Excellence Excellence Predictable Teamwork Zero Tolerance Teamwork Safety Effective Reliable

- Complete Accountable supervisory engagement Configuration Control Teamwork and Accountable accountability Predictable Learning Model Pride for excellent product and use of processes

- Embedded understanding of Attributes of Engineering Excellence A ccident C ontrol Event M eet A ttend No Free Critical thinking Dose is valued Free and treated Schedule Commitments as both Training a behavior Rework and a process INDIVIDUAL EXCELLENCE

- Application of Engineering Human Performance tools is Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Worker Practices second nature Preparation Job Planning/ Instructions A C E M

- Learning organization with constant goal to raise the bar Opportunities A N Results on acceptable performance 22 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence EXCELLENCE POINT BEACH EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Excellence Excellence Excellence Excellence Predictable Teamwork Accountable Learning Safety Summary Configuration Control Teamwork Teamwork Effective Accountable Model Zero Tolerance Reliable Predictable Pride A ccident Free C ontrol Dose DennisTraining Event Free AKoehl ttend No Rework M eet Schedule Commitments Site Vice President INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

23 BARRIERS FOR EXCELLENCE

Enclosure 2 Picture of Excellence Summary EXCELLENCE POINT BEACH EXCELLENCE

• Committed to Safe, Continued Reliable, Predictable,Improvement Leader

• CAP Improvements Organizational Excellence Operational Enable Excellence Improvement Training Excellence Equipmentin Excellence the Entire Organization Predictable Teamwork Accountable Safety Configuration Control Teamwork Effective Accountable Zero Tolerance Reliable Predictable Learning Teamwork Model Pride

• Consistent High Quality Performance in Engineering Will Be Achieved By Focusing on A ccident C ontrol Event M eet A ttend No FreeContinuous Dose Improvement Free Schedule Commitments Training Rework INDIVIDUAL EXCELLENCE Qualified Workers Procedures/Work Verification/Validation Supervisor Oversight Job Planning/ Worker Practices Preparation Instructions A Opportunities C E M A Results N

24 BARRIERS FOR EXCELLENCE