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{{#Wiki_filter:UNITED STATESNUCLEAR REGULATORY COMMISSIONREGION IV611 RYAN PLAZA DRIVE, SUITE 400ARLINGTON, TEXAS 76011-4005 September 30, 2010  
{{#Wiki_filter:UNITED STATES NU CLEAR REGU LATOR Y C O M M I SSI O N R E GI ON I V 611 R YAN PLAZA D R IV E, SU I TE 400 AR LIN GTON , TEXAS 76011-4005 September 30, 2010 Joe Sheppard Senior Vice President and Chief Nuclear Officer Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128
 
Joe Sheppard Senior Vice President and  
 
Chief Nuclear Officer  
 
Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128  


==SUBJECT:==
==SUBJECT:==
Line 27: Line 21:


==SUMMARY==
==SUMMARY==
FOR PUBLIC MEETING WITH SOUTHERN CALIFORNIA EDISON  
FOR PUBLIC MEETING WITH SOUTHERN CALIFORNIA EDISON


==Dear Mr. Sheppard:==
==Dear Mr. Sheppard:==


On September 16, 2010, representatives of Southern California Edison Company met with NRC personnel at the Doubletree Guest Suites Doheny Beach, located in Dana Point, California to discuss safety culture at San Onofre Nuclear Generating Station. The meeting was held as requested by the NRC in the Chilling Effect letter dated March 2, 2010. The meeting attendance list, a copy of the NRC presentation and licensee presentation are included as Enclosures 1, 2, and 3.  
On September 16, 2010, representatives of Southern California Edison Company met with NRC personnel at the Doubletree Guest Suites Doheny Beach, located in Dana Point, California to discuss safety culture at San Onofre Nuclear Generating Station. The meeting was held as requested by the NRC in the Chilling Effect letter dated March 2, 2010. The meeting attendance list, a copy of the NRC presentation and licensee presentation are included as Enclosures 1, 2, and 3.
 
In accordance with 10 CFR 2.390 of the NRCs Rules of Practice, a copy of this letter and its enclosures will be available electronically for public inspection in the NRCs Public Document Room or from the Publicly Available Records (PARS) component of the NRCs Agency wide Documents Access and Management System (ADAMS). ADAMS is accessible from the Public Electronic Reading Room page of the NRCs public web site at www.nrc.gov/reading-rm/adams.html.
In accordance with 10 CFR 2.390 of the NRC's "Rules of Practice," a copy of this letter and its enclosures will be available electronically for public inspection in the NRC's Public Document Room or from the Publicly Available Records (PARS) component of the NRC's Agency wide Documents Access and Management System (ADAMS). ADAMS is accessible from the Public Electronic Reading Room page of the NRC's public web site at www.nrc.gov/reading-rm/adams.html.
Sincerely,
 
                                                /RA/
Sincerely,  
Ryan E. Lantz, Chief Project Branch D Division of Reactor Projects Docket Nos. 50-361, 50-362 License Nos. NPF-10, NPF-15
      /RA/       Ryan E. Lantz, Chief Project Branch D Division of Reactor Projects Docket Nos. 50-361, 50-362 License Nos. NPF-10, NPF-15  


==Enclosures:==
==Enclosures:==
: 1. Meeting Attendance List 2. NRC Presentation 3. Southern California Edison Presentation Southern California Edison Company DISTRIBUTION:
: 1. Meeting Attendance List
Mr. Joe Sheppard Vice President and Chief Nuclear Officer Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA  92674-0128
: 2. NRC Presentation
: 3. Southern California Edison Presentation


Chairman, Board of Supervisors County of San Diego 1600 Pacific Highway, Room 335 San Diego, CA 92101  
Southern California Edison Company      DISTRIBUTION:
Mr. Joe Sheppard Vice President and Chief Nuclear Officer Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128 Chairman, Board of Supervisors County of San Diego 1600 Pacific Highway, Room 335 San Diego, CA 92101 Gary L. Nolff Assistant Director-Resources City of Riverside 3900 Main Street Riverside, CA 92522 Mark L. Parsons Deputy City Attorney City of Riverside 3900 Main Street Riverside, CA 92522 Gary H. Yamamoto, P.E., Chief Division of Drinking Water and Environmental Management 1616 Capitol Avenue, MS 7400 P.O. Box 997377 Sacramento, CA 95899-7377 Michael J. DeMarco San Onofre Liaison San Diego Gas & Electric Company 8315 Century Park Ct. CP21G San Diego, CA 92123-1548 Director, Radiological Health Branch State Department of Health Services P.O. Box 997414 (MS 7610)
Sacramento, CA 95899-7414 Mayor City of San Clemente 100 Avenida Presidio San Clemente, CA 92672 James D. Boyd, Commissioner California Energy Commission 1516 Ninth Street (MS 34)
Sacramento, CA 95814


Gary L. Nolff Assistant Director-Resources City of Riverside
Southern California Edison Company      Douglas K. Porter, Esq.
Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, CA 91770 Doug Bauder Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128 Mr. Steve Hsu Department of Health Services Radiologic Health Branch MS 7610, P.O. Box 997414 Sacramento, CA 95899-7414 Mr. Thomas McCool Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128 Chief, Radiological Emergency Preparedness Section National Preparedness Directorate Technological Hazards Division Department of Homeland Security 1111 Broadway, Suite 1200 Oakland, CA 94607-4052


3900 Main Street
Southern California Edison Company          Electronic Distribution:
 
Regional Administrator (Elmo.Collins@nrc.gov)
Riverside, CA  92522
Deputy Regional Administrator (Chuck.Casto@nrc.gov)
 
DRP Director (Kriss.Kennedy@nrc.gov)
Mark L. Parsons Deputy City Attorney City of Riverside
DRP Deputy Director (Anton.Vegel@nrc.gov)
 
DRS Director (Roy.Caniano@nrc.gov)
3900 Main Street
DRS Deputy Director (Troy.Pruett@nrc.gov)
 
Senior Resident Inspector (Greg.Warnick@nrc.gov)
Riverside, CA  92522
Resident Inspector (John.Reynoso@nrc.gov)
 
Branch Chief, DRP/D (Ryan.Lantz@nrc.gov)
Gary H. Yamamoto, P.E., Chief Division of Drinking Water and Environmental Management
Senior Project Engineer, DRP/D (Don.Allen@nrc.gov)
Site Administrative Assistant, DRP/D (Heather.Hutchinson@nrc.gov)
Public Affairs Officer (Victor.Dricks@nrc.gov)
Public Affairs Officer (Laura.Uselding@nrc.gov)
Team Leader, DRP/TSS (Michael.Hay@nrc.gov)
RITS Coordinator (Marisa.Herrera@nrc.gov)
Regional Counsel (Karla.Fuller@nrc.gov)
Congressional Affairs Officer (Jenny.Weil@nrc.gov)
OEMail Resource OEDO RIV Coordinator, (Margie.Kotzales@nrc.gov)
ROPreports Institute of Nuclear Power Operations (INPO)
SUNSI Review Completed: ______ ADAMS: ; Yes              No Initials: REL_
; Publicly Available  Non-Publicly Available  Sensitive ; Non-Sensitive S:\DRP\PBD\PBD-ONLY\SONGS\Public meetings\SONGS MS 092308.doc RIV:SPE:DRP/D          C:DRP/D DAllen                RELantz
/RA/                    /RA/
9/29/10                9/29/10 OFFICIAL RECORD COPY T=Telephone                E=E-mail            F=Fax


1616 Capitol Avenue, MS 7400 P.O. Box 997377 Sacramento, CA 95899-7377
San Onofre Nuclear Generating Station Public Meeting Safety Conscious Work Environment Nuclear Regulatory Commission - Region IV September 16, 2010 1
Purpose of Todays Meeting
* A public forum for discussion of San Onofre Nuclear Generating Stations (SONGS) progress in addressing concerns with the Safety Conscious Work Environment (SCWE)
* Open dialogue between SONGS and NRC 2
1


Michael J. DeMarco San Onofre Liaison San Diego Gas & Electric Company 8315 Century Park Ct. CP21G San Diego, CA  92123-1548
Agenda
* Administrative Details
* Introductions
* Background and Context
* SCE Presentation
* Final Remarks
* Questions and Answers 3
Regulatory Framework PUBLIC HEALTH AND SAFETY NRCs O verall    AS A RESULT O F CIVILIAN Safety S f t Mission Mi i          NUCLEAR REACTOR O PERATION Strategic        REACTO R                RADIATION Performan ce                                                      SAFEG UARDS Areas          SAFETY                  SAFETY MITIG ATING              EMERG ENCY    PUBLIC    OCCUPATIO NAL      PHYSICAL Cornersto nes    INITIATING                BARRIER                    RADIATIO N    RADIATIO N EVENTS      SYSTEMS    INTEG RITY  PREPAREDNESS                                PRO TECTIO N SAFETY        SAFETY HUMAN                  SAFETY CO NSCIOUS                  PRO BL EM PERF ORMANCE                      WORK                    IDENTIF ICATIO N AND ENVIRONMENT                    RESO LUTIO N Cr oss -Cu tting Area s 2


Director, Radiological Health Branch State Department of Health Services P.O. Box 997414 (MS 7610)
What is Safety Conscious Work Environment?
Sacramento, CA  95899-7414
An environment in which employees are encouraged to raise safety concerns without fear of retaliation and where such concerns are promptly reviewed, given the proper priority based on their potential safety significance, and appropriately resolved with timely feedback to employees 5
Safety Conscious Work Environment Supervisor Corrective Action Program Employee Concern Program Open Door Policy NRC Attention          6 3


Mayor City of San Clemente 100 Avenida Presidio San Clemente, CA  92672 James D. Boyd, Commissioner California Energy Commission 1516 Ninth Street (MS 34)
Safety Conscious Work Environment at SONGS
* Increase in concerns received by NRC
* Perception that all avenues for communicating concerns are not available
* Management had not been effective in encouraging employees to raise concerns without fear of retaliation 7
SAFETY CONSCIOUS WORK ENVIRONMENT AT SONGS
* Employees are using avenues to raise issues
* Some employees do not feel comfortable using all available avenues 8
4


Sacramento, CA  95814 Southern California Edison Company Douglas K. Porter, Esq.
Chilling Effect Letter Issued to verify SCE is ensuring that SONGS is a workplace that fosters an environment where employees feel free, and are encouraged, to raise safety concerns 9
Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, CA  91770
Licensee Response 10 5


Doug Bauder
Contacting the NRC
* Report an emergency 3/4 (301) 816-5100 (24/7 NRC Headquarters Operation Center)
(call collect)
* Report a safety concern:
3/4 (800) 695-7403 (Toll-free Safety Hotline) 3/4 Allegation@nrc.gov
* General information or questions 3/4 www.nrc.gov nrc go
* Victor Dricks, Public Affairs Officer, RIV 3/4 817-860-8128 3/4 Victor.Dricks@nrc.gov 11 Reference Sources
* Reactor Oversight Process 3/4 http://www.nrc.gov/NRR/OVERSIGHT/ASSESS/index.html
* Public Electronic Reading Room 3/4 http://www.nrc.gov/reading-rm.html
* Public Document Room 3/4 1-800-397-4209 (Toll Free) 12 6


Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA  92674-0128 Mr. Steve Hsu Department of Health Services Radiologic Health Branch MS 7610, P.O. Box 997414 Sacramento, CA 95899-7414
13 7


Mr. Thomas McCool
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION San Onofre Nuclear Generating Station Safety Conscious Work Environment Update U.S. Nuclear Regulatory Commission Meeting September 16, 2010 1
 
SAN ONOFRE NUCLEAR GENERATING STATION
Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128
* Opening Remarks
 
* Safety Conscious Work Environment
Chief, Radiological Emergency Preparedness Section National Preparedness Directorate Technological Hazards Division Department of Homeland Security 1111 Broadway, Suite 1200
* Closing Remarks 2
 
1
Oakland, CA  94607-4052
 
Southern California Edison Company Electronic Distribution:
Regional Administrator (Elmo.Collins@nrc.gov)
Deputy Regional Administrator (Chuck.Casto@nrc.gov) DRP Director (Kriss.Kennedy@nrc.gov) DRP Deputy Director (Anton.Vegel@nrc.gov)
DRS Director (Roy.Caniano@nrc.gov)
DRS Deputy Director (Troy.Pruett@nrc.gov)
Senior Resident Inspector (Greg.Warnick@nrc.gov)
Resident Inspector (John.Reynoso@nrc.gov)
Branch Chief, DRP/D (Ryan.Lantz@nrc.gov) Senior Project Engineer, DRP/D (Don.Allen@nrc.gov) Site Administrative Assistant, DRP/D (Heather.Hutchinson@nrc.gov) Public Affairs Officer (Victor.Dricks@nrc.gov)
Public Affairs Officer (Laura.Uselding@nrc.gov) Team Leader, DRP/TSS (Michael.Hay@nrc.gov) RITS Coordinator (Marisa.Herrera@nrc.gov)
Regional Counsel (Karla.Fuller@nrc.gov)
Congressional Affairs Officer (Jenny.Weil@nrc.gov)


OEMail Resource OEDO RIV Coordinator, (Margie.Kotzales@nrc.gov) ROPreports Institute of Nuclear Power Operations (INPO)
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION We strive W    t i tot operate t San S Onofre O f Nuclear N l Generating Station (SONGS) safely and reliably to the highest standards to protect the health and safety of the public.
Having H    i a strong t    S Safety f t Culture C lt      anddaS  Safety f t Conscious Work Environment is central to that commitment.
3 SAN ONOFRE NUCLEAR GENERATING STATION
* Joe Sheppard Senior Vice President and Chief Nuclear Officer
* Doug Bauder Site Vice President and Station Manager
* Tom McCool Plant Manager
* Thomas OMeara Manager, Nuclear Safety Culture 4
2


SUNSI Review Completed:  _
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION
_____  ADAMS:  Yes      No  Initials:
* Strong focus on fundamentals, high standards and quality
REL_    Publicly Available    Non-Publicly Available        Sensitive      Non-Sensitive S:\DRP\PBD\PBD-ONLY\SONGS\Public meetings\SONGS MS 092308.doc RIV:SPE:DRP/D C:DRP/D  DAllen RELantz  /RA/  /RA/  9/29/10 9/29/10  OFFICIAL RECORD COPY    T=Telephone        E=E-mail          F=Fax
* Greater accountability and alignment
* Sustainable long-term performance improvement 5
SAN ONOFRE NUCLEAR GENERATING STATION 3


1 San San OnofreOnofreNuclear Generating Station Nuclear Generating Station PublicMeeting PublicMeeting Public Meeting Public MeetingSafety Conscious Work Environment Safety Conscious Work Environment 1
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION A workplace where all workers feel free to raise safety concerns and other issues without fear of retaliation.
1 Nuclear Regulatory Commission
SONGS Human Performance Tools Blue Book 7
SAN ONOFRE NUCLEAR GENERATING STATION
* NRC Chilling Effect letter issued on March 2, 2010
* SCE response issued on March 31      31, 2010
  - Immediate actions taken
  - Root Cause Evaluation to develop action plan
  - Current status (33 actions total):
* 23 actions completed
* 4 will be completed 12/31/10
* Remaining 6 will be completed during 2011, as scheduled
* Details of progress described in SONGS August 31, 2010 response to NRC Chilling Effect Letter 8
4


Nuclear Regulatory Commission --Region IV Region IVSeptember 16, 2010September 16, 2010 Purpose of
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION 9
SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 1 - Trust and p Engagement Open      g g
* SCWE training completed for 1800+ workers and supervisors (ongoing)
* Senior management/worker two-way communication meetings (ongoing)
* Enhanced training for management and supervision on SCWE principles (ongoing) 10 5


Purpose of Today's Today's Meeting Meeting*
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 2 - Effective Normal Problem Resolution
*ApublicforumfordiscussionofSan ApublicforumfordiscussionofSan Onofre Onofre Nuclear Nuclear A public forum for discussion of San A public forum for discussion of San Onofre Onofre Nuclear Nuclear Generating Station's (SONGS) progress in addressing Generating Station's (SONGS) progress in addressing concerns with the Safety Conscious Work concerns with the Safety Conscious Work Environment (SCWE)Environment (SCWE)
* Initiated paper notification process
*
* Simplified computer access
*OpendialoguebetweenSONGSandNRC OpendialoguebetweenSONGSandNRC 2
* Substantial software p
2 Open dialogue between SONGS and NRC Open dialogue between SONGS and NRC 2**Administrative Details Administrative Details Agenda Agenda*
improvements    implemented p
*Introductions
* Conducted training and communication on changes 11 SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 3 - Effective Alternative Problem Resolution
* Created integrated safety culture organization
* Changed name of program to Employee Concerns Program (ECP) to improve employee recognition of purpose
* ECP office relocated to a more convenient and accessible location
* Proactive ECP engagement with employees
* More intrusive oversight of contract personnel regarding SCWE 12 6


===Introductions===
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 4 - Effective Methods to Detect and Prevent Retaliation
**Background and ContextBackground and Context
* Established a requirement for monthly Executive Forum review of Nuclear Safety Concerns data and program performance
**SCE Presentation SCE Presentation
* Improved trending of work environment issues
**Final Remarks Final Remarks
* Developed metrics to monitor SCWE
*
* Established SCWE reviews for organizational changes /
*Questions and AnswersQuestions and Answers 3
personnel actions 13 SAN ONOFRE NUCLEAR GENERATING STATION
3PUBLIC HEALTH AND SAFETYAS A RESULT OF CIVILIANNRC's OverallSftMiiRegulatory FrameworkRegulatory FrameworkINITIATINGMITIGATINGBARRIEREMERGENCYCornerstonesPUBLICRADIATIONOCCUPATIONALRADIATIONPHYSICALStrategicPerformanceAreasREACTORSAFETYRADIATIONSAFETYSAFEGUARDSNUCLEAR REACTOROPERATION S a f e t y Mi ss i onINITIATINGEVENTSMITIGATINGSYSTEMSBARRIERINTEGRITYEMERGENCYPREPAREDNESSCornerstonesRADIATIONSAFETYRADIATIONSAFETYPHYSICALPROTECTIONHUMANPERFORMANCESAFETY CONSCIOUSWORKENVIRONMENTPROBLEMIDENTIFICATION ANDRESOLUTIONCross-Cutting Areas 3 What is Safety Conscious Work What is Safety Conscious Work Environment?
* Strengthened new orientation program to include face-to-face to face discussion about SCWE:
Environment?An environment in which employees are An environment in which employees are encouraged to raise safety concerns without encouraged to raise safety concerns without fear of retaliation and where such concerns fear of retaliation and where such concerns are promptly reviewed, given the proper are promptly reviewed, given the proper priority based on their potential safety priority based on their potential safety 5
  - Testing to ensure comprehension of SCWE principles
5priority based on their potential safety priority based on their potential safety significance, and appropriately resolved with significance, and appropriately resolved with timely feedback to employeestimely feedback to employeesSafety Conscious Work Environment Safety Conscious Work EnvironmentSupervisorCorrective Action ProgramEmployee Concern Program 6
* Established clear expectations for contract organization management
6Open Door PolicyNRC Attention 4Safety Conscious Work Safety Conscious Work Environment at SONGSEnvironment at SONGS
* Conducted meetings with contract organizations
*Increase in concerns received by NRC
* SCWE monitoring process applied to contractor organizations
*Perception that all avenues for communicating concerns are not available
* Surveys are being conducted prior to outage
*Management had not been effective in 7 7encouraging employees to raise concerns without fear of retaliation SAFETY CONSCIOUS WORK SAFETY CONSCIOUS WORK ENVIRONMENTATSONGS ENVIRONMENTATSONGS ENVIRONMENT AT SONGS ENVIRONMENT AT SONGS*
* In-field observations 14 7
*Employees are using avenues to raise issuesEmployees are using avenues to raise issues
**Some employees do not feel comfortable using Some employees do not feel comfortable using all available avenues all available avenues 8
8 5 Chilling Effect Letter Chilling Effect LetterIssued to verify SCE is ensuring that SONGS Issued to verify SCE is ensuring that SONGS is a workplace that fosters an environment is a workplace that fosters an environment where employees feel free, and are where employees feel free, and are encouraged, to raise safety concernsencouraged, to raise safety concerns 9
9 Licensee Response 10 10 6 Contacting the NRC
*Report an emergency(301) 816-5100 (24/7 NRC Headquarter'sOperation Center)    (call collect)
*Report a safety concern:  (800) 695-7403 (Toll-free Safety Hotline) Allegation@nrc.gov
*General information or questionsnrcgo 11 11www.nrc.go v*Victor Dricks, Public Affairs Officer, RIV817-860-8128Victor.Dricks@nrc.gov Reference Sources
*Reactor Oversight Processhttp://www.nrc.gov/NRR/OVERSIGHT/ASSESS/index.html
*Public Electronic Reading Roomhttp://www.nrc.gov/reading-rm.html 12 12*Public Document Room1-800-397-4209 (Toll Free) 7 13 13 9/29/2010 1SANONOFRENUCLEARGENERATINGSTATION 1 San Onofre Nuclear Generating StationSafety Conscious Work Environment Update U.S. Nuclear Regulatory Commission MeetingSeptember 16, 2010SANONOFRENUCLEARGENERATINGSTATION*Opening Remarks
*SafetyConsciousWorkEnvironment Safety Conscious Work Environment*Closing Remarks 2
9/29/2010 2SANONOFRENUCLEARGENERATINGSTATIONWtittSOfNl W e s t r i ve t o opera t e S an O no f re N uc l ear Generating Station (SONGS) safely and reliably to the highest standards to protect the health and safety of the public.HitSftCltdSft 3 H av i ng a s t rong S a f e t y C u lt ure an d a S a f e t y Conscious Work Environment is central to that commitment.SANONOFRENUCLEARGENERATINGSTATION*Joe SheppardSenior Vice President and Chief Nuclear Officer
*Doug BauderSite Vice President and Station Manager
*Tom McCool Plant Manager 4*Thomas O'MearaManager, Nuclear Safety Culture 9/29/2010 3SANONOFRENUCLEARGENERATINGSTATION*Strong focus on fundamentals , high standards and quality*Greater accountability and alignment
*Sustainable long-term performance 5 improvementSANONOFRENUCLEARGENERATINGSTATION 9/29/2010 4SANONOFRENUCLEARGENERATINGSTATION"A workplace where all workers feel free to raise safety concerns and other issues without fear of retaliation."
7SONGS Human Performance Tools "Blue Book"SANONOFRENUCLEARGENERATINGSTATION*NRC "Chilling Effect" letter issued on March 2, 2010
*SCEresponseissuedonMarch312010
*SCE response issued on March 31 , 2010-Immediate actions taken-Root Cause Evaluation to develop action plan
-Current status (33 actions total):  *23 actions completed
*4willbecompleted12/31/10 8 4 will be completed 12/31/10*Remaining 6 will be completed during 2011, as scheduled*Details of progress described in SONGS' August 31, 2010 response to NRC Chilling Effect Letter 9/29/2010 5SANONOFRENUCLEARGENERATINGSTATION 9SANONOFRENUCLEARGENERATINGSTATIONSCWE Pillar 1 -Trust and O p en En g a g ementpgg*SCWE training completed for 1800+ workers and supervisors (ongoing)*Senior management/worker two-way communication meetings (ongoing) 10*Enhanced training for management and supervision on SCWE principles (ongoing) 9/29/2010 6SANONOFRENUCLEARGENERATINGSTATIONSCWE Pillar 2 -Effective Normal Problem Resolution*Initiated paper notification process*Simplified computer access
*Substantial software im p rovements im p lemented 11 pp*Conducted training and communication on changesSANONOFRENUCLEARGENERATINGSTATIONSCWE Pillar 3 -Effective Alternative Problem Resolution Resolution*Created integrated safety culture organization*Changed name of program to Employee Concerns Program (ECP) to improve employee recognition of purpose*ECP office relocated to a more convenient and accessible


location 12*Proactive ECP engagement with employees*More intrusive oversight of contract personnel regarding
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION
* Focus group interviews
* P i di paper surveys Periodic
* Electronic surveys
* Independent assessments
* Dedicated Nuclear Safety Culture organization
* g Management        oversight g
* Testing of SCWE knowledge
* Metrics 15 SAN ONOFRE NUCLEAR GENERATING STATION Positive:
* Personnel are:
  - Willing g to raise concerns
  - Understand responsibility to raise safety issues
  - Understand how to use the Corrective Action Program and that access has improved
  - Aware that harassment, intimidation, retaliation or discrimination based on raising safety concerns is prohibited
* Management reinforces use of the Corrective Action Program
* Strong awareness of available alternative avenues, including Employee Concerns Program and NRC
* SCWE has improved in several groups 16 8


SCWE 9/29/2010 7SANONOFRENUCLEARGENERATINGSTATIONSCWE Pillar 4 -Effective Methods to Detect and PreventRetaliation Prevent Retaliation*Established a requirement for monthly Executive Forum review of Nuclear Safety Concerns data and program performance*Improved trending of work environment issues
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION Remaining Challenges:
*Developedmetricstomonitor 13*Developed metrics to monitor SCWE*Established SCWE reviews for organizational changes /
* NRC allegations remain high
personnel actionsSANONOFRENUCLEARGENERATINGSTATION*Strengthened new orientation program to include face-to-facediscussionaboutSCWE:
* Continuous reinforcement of standards to ensure all personnel feel comfortable challenging decisions they believe are non-conservative
to face discussion about SCWE:-Testing to ensure comprehension of SCWE principles*Established clear expectations for contract organization management*Conducted meetings with contract organizations*SCWE monitoring process applied to contractor 14 organizations *Surveys are being conducted prior to outage*In-field observations 9/29/2010 8SANONOFRENUCLEARGENERATINGSTATION*Focus group interviewsPidi*P er i o dic paper surveys*Electronic surveys
* Bolster confidence in Employee Concerns Program
*Independent assessments
* Continued focused work with specific work groups
*Dedicated Nuclear Safety Culture organization
* Increase overall confidence in Corrective Action Program 17 SAN ONOFRE NUCLEAR GENERATING STATION 18 9
*Mana g ement oversi g ht 15 gg*Testing of SCWE knowledge
*MetricsSANONOFRENUCLEARGENERATINGSTATION Positive:*Personnel are:
-Willin g to raise concerns g-Understand responsibility to raise safety issues-Understand how to use the Corrective Action Program and that access has improved-Aware that harassment, intimidation, retaliation or discrimination based on raising safety concerns is


prohibited 16*Management reinforces use of the Corrective Action Program*Strong awareness of available alternative avenues, including Employee Concerns Program and NRC*SCWE has improved in several groups 9/29/2010 9SANONOFRENUCLEARGENERATINGSTATION Remaining Challenges:
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION 19 SAN ONOFRE NUCLEAR GENERATING STATION 20 10
*NRCallegationsremainhigh
*NRC allegations remain high*Continuous reinforcement of standards to ensure all personnel feel comfortable challenging decisions they believe


are non-conservative*Bolster confidence in Employee Concerns Program
9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION
*Continued focused work with specific work groups 17*Increase overall confidence in Corrective Action ProgramSANONOFRENUCLEARGENERATINGSTATION 18 9/29/2010 10SANONOFRENUCLEARGENERATINGSTATION 19SANONOFRENUCLEARGENERATINGSTATION 20 9/29/2010 11SANONOFRENUCLEARGENERATINGSTATION*Systematic review of remaining challenges vs. ongoing/plannedactions ongoing / planned actions*Additional actions identified:-Early interventions in specific groups-Senior management meetings with managers / supervisors of specific groups
* Systematic review of remaining challenges vs.
-Em p lo yee Concerns Pro gram office hours extended 21pygduring Unit 3 steam generator replacement and refueling outageSANONOFRENUCLEARGENERATINGSTATION 22}}
ongoing / planned actions
* Additional actions identified:
  - Early interventions in specific groups
  - Senior management meetings with managers /
supervisors of specific groups
  - Employee p y Concerns Program  g    office hours extended during Unit 3 steam generator replacement and refueling outage 21 SAN ONOFRE NUCLEAR GENERATING STATION 22 11}}

Latest revision as of 13:36, 13 November 2019

Meeting Summary for 09/16/2010 Public Meeting with Southern California Edison
ML102730452
Person / Time
Site: San Onofre  Southern California Edison icon.png
Issue date: 09/30/2010
From: Ryan Lantz
NRC/RGN-IV/DRP/RPB-D
To: Sheppard J
Southern California Edison Co
References
Download: ML102730452 (35)
v • d • e


Text

UNITED STATES NU CLEAR REGU LATOR Y C O M M I SSI O N R E GI ON I V 611 R YAN PLAZA D R IV E, SU I TE 400 AR LIN GTON , TEXAS 76011-4005 September 30, 2010 Joe Sheppard Senior Vice President and Chief Nuclear Officer Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128

SUBJECT:

MEETING

SUMMARY

FOR PUBLIC MEETING WITH SOUTHERN CALIFORNIA EDISON

Dear Mr. Sheppard:

On September 16, 2010, representatives of Southern California Edison Company met with NRC personnel at the Doubletree Guest Suites Doheny Beach, located in Dana Point, California to discuss safety culture at San Onofre Nuclear Generating Station. The meeting was held as requested by the NRC in the Chilling Effect letter dated March 2, 2010. The meeting attendance list, a copy of the NRC presentation and licensee presentation are included as Enclosures 1, 2, and 3.

In accordance with 10 CFR 2.390 of the NRCs Rules of Practice, a copy of this letter and its enclosures will be available electronically for public inspection in the NRCs Public Document Room or from the Publicly Available Records (PARS) component of the NRCs Agency wide Documents Access and Management System (ADAMS). ADAMS is accessible from the Public Electronic Reading Room page of the NRCs public web site at www.nrc.gov/reading-rm/adams.html.

Sincerely,

/RA/

Ryan E. Lantz, Chief Project Branch D Division of Reactor Projects Docket Nos. 50-361, 50-362 License Nos. NPF-10, NPF-15

Enclosures:

1. Meeting Attendance List
2. NRC Presentation
3. Southern California Edison Presentation

Southern California Edison Company DISTRIBUTION:

Mr. Joe Sheppard Vice President and Chief Nuclear Officer Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128 Chairman, Board of Supervisors County of San Diego 1600 Pacific Highway, Room 335 San Diego, CA 92101 Gary L. Nolff Assistant Director-Resources City of Riverside 3900 Main Street Riverside, CA 92522 Mark L. Parsons Deputy City Attorney City of Riverside 3900 Main Street Riverside, CA 92522 Gary H. Yamamoto, P.E., Chief Division of Drinking Water and Environmental Management 1616 Capitol Avenue, MS 7400 P.O. Box 997377 Sacramento, CA 95899-7377 Michael J. DeMarco San Onofre Liaison San Diego Gas & Electric Company 8315 Century Park Ct. CP21G San Diego, CA 92123-1548 Director, Radiological Health Branch State Department of Health Services P.O. Box 997414 (MS 7610)

Sacramento, CA 95899-7414 Mayor City of San Clemente 100 Avenida Presidio San Clemente, CA 92672 James D. Boyd, Commissioner California Energy Commission 1516 Ninth Street (MS 34)

Sacramento, CA 95814

Southern California Edison Company Douglas K. Porter, Esq.

Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, CA 91770 Doug Bauder Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128 Mr. Steve Hsu Department of Health Services Radiologic Health Branch MS 7610, P.O. Box 997414 Sacramento, CA 95899-7414 Mr. Thomas McCool Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, CA 92674-0128 Chief, Radiological Emergency Preparedness Section National Preparedness Directorate Technological Hazards Division Department of Homeland Security 1111 Broadway, Suite 1200 Oakland, CA 94607-4052

Southern California Edison Company Electronic Distribution:

Regional Administrator (Elmo.Collins@nrc.gov)

Deputy Regional Administrator (Chuck.Casto@nrc.gov)

DRP Director (Kriss.Kennedy@nrc.gov)

DRP Deputy Director (Anton.Vegel@nrc.gov)

DRS Director (Roy.Caniano@nrc.gov)

DRS Deputy Director (Troy.Pruett@nrc.gov)

Senior Resident Inspector (Greg.Warnick@nrc.gov)

Resident Inspector (John.Reynoso@nrc.gov)

Branch Chief, DRP/D (Ryan.Lantz@nrc.gov)

Senior Project Engineer, DRP/D (Don.Allen@nrc.gov)

Site Administrative Assistant, DRP/D (Heather.Hutchinson@nrc.gov)

Public Affairs Officer (Victor.Dricks@nrc.gov)

Public Affairs Officer (Laura.Uselding@nrc.gov)

Team Leader, DRP/TSS (Michael.Hay@nrc.gov)

RITS Coordinator (Marisa.Herrera@nrc.gov)

Regional Counsel (Karla.Fuller@nrc.gov)

Congressional Affairs Officer (Jenny.Weil@nrc.gov)

OEMail Resource OEDO RIV Coordinator, (Margie.Kotzales@nrc.gov)

ROPreports Institute of Nuclear Power Operations (INPO)

SUNSI Review Completed: ______ ADAMS: ; Yes No Initials: REL_

Publicly Available Non-Publicly Available Sensitive ; Non-Sensitive S
\DRP\PBD\PBD-ONLY\SONGS\Public meetings\SONGS MS 092308.doc RIV:SPE:DRP/D C:DRP/D DAllen RELantz

/RA/ /RA/

9/29/10 9/29/10 OFFICIAL RECORD COPY T=Telephone E=E-mail F=Fax

San Onofre Nuclear Generating Station Public Meeting Safety Conscious Work Environment Nuclear Regulatory Commission - Region IV September 16, 2010 1

Purpose of Todays Meeting

  • A public forum for discussion of San Onofre Nuclear Generating Stations (SONGS) progress in addressing concerns with the Safety Conscious Work Environment (SCWE)
  • Open dialogue between SONGS and NRC 2

1

Agenda

  • Administrative Details
  • Introductions
  • Background and Context
  • SCE Presentation
  • Final Remarks
  • Questions and Answers 3

Regulatory Framework PUBLIC HEALTH AND SAFETY NRCs O verall AS A RESULT O F CIVILIAN Safety S f t Mission Mi i NUCLEAR REACTOR O PERATION Strategic REACTO R RADIATION Performan ce SAFEG UARDS Areas SAFETY SAFETY MITIG ATING EMERG ENCY PUBLIC OCCUPATIO NAL PHYSICAL Cornersto nes INITIATING BARRIER RADIATIO N RADIATIO N EVENTS SYSTEMS INTEG RITY PREPAREDNESS PRO TECTIO N SAFETY SAFETY HUMAN SAFETY CO NSCIOUS PRO BL EM PERF ORMANCE WORK IDENTIF ICATIO N AND ENVIRONMENT RESO LUTIO N Cr oss -Cu tting Area s 2

What is Safety Conscious Work Environment?

An environment in which employees are encouraged to raise safety concerns without fear of retaliation and where such concerns are promptly reviewed, given the proper priority based on their potential safety significance, and appropriately resolved with timely feedback to employees 5

Safety Conscious Work Environment Supervisor Corrective Action Program Employee Concern Program Open Door Policy NRC Attention 6 3

Safety Conscious Work Environment at SONGS

  • Increase in concerns received by NRC
  • Perception that all avenues for communicating concerns are not available
  • Management had not been effective in encouraging employees to raise concerns without fear of retaliation 7

SAFETY CONSCIOUS WORK ENVIRONMENT AT SONGS

  • Employees are using avenues to raise issues
  • Some employees do not feel comfortable using all available avenues 8

4

Chilling Effect Letter Issued to verify SCE is ensuring that SONGS is a workplace that fosters an environment where employees feel free, and are encouraged, to raise safety concerns 9

Licensee Response 10 5

Contacting the NRC

  • Report an emergency 3/4 (301) 816-5100 (24/7 NRC Headquarters Operation Center)

(call collect)

  • Report a safety concern:

3/4 (800) 695-7403 (Toll-free Safety Hotline) 3/4 Allegation@nrc.gov

  • General information or questions 3/4 www.nrc.gov nrc go
  • Victor Dricks, Public Affairs Officer, RIV 3/4 817-860-8128 3/4 Victor.Dricks@nrc.gov 11 Reference Sources
  • Public Document Room 3/4 1-800-397-4209 (Toll Free) 12 6

13 7

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION San Onofre Nuclear Generating Station Safety Conscious Work Environment Update U.S. Nuclear Regulatory Commission Meeting September 16, 2010 1

SAN ONOFRE NUCLEAR GENERATING STATION

  • Opening Remarks
  • Safety Conscious Work Environment
  • Closing Remarks 2

1

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION We strive W t i tot operate t San S Onofre O f Nuclear N l Generating Station (SONGS) safely and reliably to the highest standards to protect the health and safety of the public.

Having H i a strong t S Safety f t Culture C lt anddaS Safety f t Conscious Work Environment is central to that commitment.

3 SAN ONOFRE NUCLEAR GENERATING STATION

  • Joe Sheppard Senior Vice President and Chief Nuclear Officer
  • Doug Bauder Site Vice President and Station Manager
  • Tom McCool Plant Manager
  • Thomas OMeara Manager, Nuclear Safety Culture 4

2

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION

  • Strong focus on fundamentals, high standards and quality
  • Greater accountability and alignment
  • Sustainable long-term performance improvement 5

SAN ONOFRE NUCLEAR GENERATING STATION 3

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION A workplace where all workers feel free to raise safety concerns and other issues without fear of retaliation.

SONGS Human Performance Tools Blue Book 7

SAN ONOFRE NUCLEAR GENERATING STATION

  • NRC Chilling Effect letter issued on March 2, 2010
  • SCE response issued on March 31 31, 2010

- Immediate actions taken

- Root Cause Evaluation to develop action plan

- Current status (33 actions total):

  • 23 actions completed
  • 4 will be completed 12/31/10
  • Remaining 6 will be completed during 2011, as scheduled
  • Details of progress described in SONGS August 31, 2010 response to NRC Chilling Effect Letter 8

4

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION 9

SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 1 - Trust and p Engagement Open g g

  • SCWE training completed for 1800+ workers and supervisors (ongoing)
  • Senior management/worker two-way communication meetings (ongoing)
  • Enhanced training for management and supervision on SCWE principles (ongoing) 10 5

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 2 - Effective Normal Problem Resolution

  • Initiated paper notification process
  • Simplified computer access
  • Substantial software p

improvements implemented p

  • Conducted training and communication on changes 11 SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 3 - Effective Alternative Problem Resolution
  • Created integrated safety culture organization
  • Changed name of program to Employee Concerns Program (ECP) to improve employee recognition of purpose
  • ECP office relocated to a more convenient and accessible location
  • Proactive ECP engagement with employees
  • More intrusive oversight of contract personnel regarding SCWE 12 6

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION SCWE Pillar 4 - Effective Methods to Detect and Prevent Retaliation

  • Established a requirement for monthly Executive Forum review of Nuclear Safety Concerns data and program performance
  • Improved trending of work environment issues
  • Developed metrics to monitor SCWE
  • Established SCWE reviews for organizational changes /

personnel actions 13 SAN ONOFRE NUCLEAR GENERATING STATION

  • Strengthened new orientation program to include face-to-face to face discussion about SCWE:

- Testing to ensure comprehension of SCWE principles

  • Established clear expectations for contract organization management
  • Conducted meetings with contract organizations
  • SCWE monitoring process applied to contractor organizations
  • Surveys are being conducted prior to outage
  • In-field observations 14 7

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION

  • Focus group interviews
  • P i di paper surveys Periodic
  • Electronic surveys
  • Independent assessments
  • Dedicated Nuclear Safety Culture organization
  • g Management oversight g
  • Testing of SCWE knowledge
  • Metrics 15 SAN ONOFRE NUCLEAR GENERATING STATION Positive:
  • Personnel are:

- Willing g to raise concerns

- Understand responsibility to raise safety issues

- Understand how to use the Corrective Action Program and that access has improved

- Aware that harassment, intimidation, retaliation or discrimination based on raising safety concerns is prohibited

  • Management reinforces use of the Corrective Action Program
  • Strong awareness of available alternative avenues, including Employee Concerns Program and NRC
  • SCWE has improved in several groups 16 8

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION Remaining Challenges:

  • NRC allegations remain high
  • Continuous reinforcement of standards to ensure all personnel feel comfortable challenging decisions they believe are non-conservative
  • Bolster confidence in Employee Concerns Program
  • Continued focused work with specific work groups
  • Increase overall confidence in Corrective Action Program 17 SAN ONOFRE NUCLEAR GENERATING STATION 18 9

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION 19 SAN ONOFRE NUCLEAR GENERATING STATION 20 10

9/29/2010 SAN ONOFRE NUCLEAR GENERATING STATION

  • Systematic review of remaining challenges vs.

ongoing / planned actions

  • Additional actions identified:

- Early interventions in specific groups

- Senior management meetings with managers /

supervisors of specific groups

- Employee p y Concerns Program g office hours extended during Unit 3 steam generator replacement and refueling outage 21 SAN ONOFRE NUCLEAR GENERATING STATION 22 11

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