ML20087D777

Expresses Appreciation for Hard Work in Ensuring Response to Presidential Ltrs Sent to NRC Over Past Year & Half. Requests Listed Procedures Be Observed to Ensure That Writers Receive Most Prompt & Appropriate Responses

ML20087D777
Person / Time
Site:	Neely Research Reactor
Issue date:	10/03/1994
From:	Shawn Smith PRESIDENT OF U.S. & EXECUTIVE OFFICES
To:	Hoyle J NRC
Shared Package
ML20087D619	List: ML20087D640 ML20087D777
References
NUDOCS 9508110161
Download: ML20087D777 (2)

Text

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10/14/94

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^ All Correspondznca Officers:

.THE WHITE HOUSE ,

wAs H I N GTO N Please note and follow these p'rocedures for-October 3, 1994 future White House correspondence.

I Margo Bridgers OED0 TO: JOHN C. H0YLE

-FROM: SUE J. SMITH Y)

DIRECTOR, OFFICE OF AGENCY LIAISON

SUBJECT:

WHITE HOUSE STAFF CHANGES AND CORRESPONDENCE GUIDELINES Presidential Correspondence has undergone a number of staff changes that I wanted to tell you about. James A. Dorskind is the new Spacial 1.::sistant to the President and Director of Correspondence and Frosidential Mtssages. Jenny McCart'.y, who headed the Office of Agency Liaison, has been promoted to Deputy Director of Correspondence, and I have been appointed to succeed her.

Thank you for your hard work in ensuring a response to the Presidential letters sent to you over the past year and'a. half.  ;

We are all aware that the volume of mail President and Mrs..

Clinton have received and continue to receive is unprecedented, and we are anxious to cooperate with you in making your task easier. The President and the First Lady place great emphasis on a timely and informative response to the public.

I know that your staff will continue to give thoughtful attention "

to each writer, and I look forward to working closely.with you.

To ensure that writers receive the most prompt and appropriate responses, I an asking that you observe'the following procedures:

1. Acknowledaement of White House Referral We expect at least one response on behalf of President Clinton or Mrs. Clinton even if the writer has received a Department answer as a result of another inquiry, such as a letter.to.an elected official. Tnere should always be a direct reference to President Clinton or the-First Lady not the more ambiguous " White House".

2. Return of Comnleted Corresnondence When you have completed a case, please return to Agency Liaison the writer's original letter, complete With envelope, the White House transmittal letter, and a copy of.your response.

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In this way, my staff can respond to any subsequent questions or F concerns the correspondent may have.

3. citina courtaav conv in Ran1v to conatituant Although we need a copy of your response, please do not cite my name or address on the original copy of your response to the writer. Doing so results in my receiving a number of repeat requests and many new pen pals.

4. Misreferrain We regret any referrals made to you that are in error. As this office is responsible for forwarding a writer's letter.to the correct agency, please return any misreferrals to: Ms. Sue J.

Smith, Director, Office of Agency Liaison, Room 6, OROB, The White House, *?achington. D.C., 20500.

Agency Liaison is continuing to streamline and refine its own procedures, and the problem of misreferrals is just one of several areas I an addressing. I personally review all misreferrals and have instituted some new procedures to' improve accuracy of coding. In addition, with the help of my staff, I will review the responses from the agencies looking for responsiveness and timeliness.

Finally, a note about bulk mail. Your agency will receive some bulk mail each month. These are writers who for some reason do l not receive a White House response. You should follow the same instructions for answering and returning this mail.

Please call me at 202-456-7486 if you have questions that I may be able to answer. If it would be beneficial to meet with my staff and members of yours, we will be happy to do so.

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