ML20199G857

Forwards Slides Used During 971113 Little Harbor Consultants Presentation to Licensee & NRC

ML20199G857
Person / Time
Site:	Millstone
Issue date:	11/18/1997
From:	Jeffery Griffin AFFILIATION NOT ASSIGNED
To:	Kenyon B NORTHEAST NUCLEAR ENERGY CO.
References
ITPOP-97-0049, ITPOP-97-49, NUDOCS 9711250320
Download: ML20199G857 (11)

Text

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.- - Little Harbor Consultants,Inc.

Millstone -ITPOP Project Office i

' P.O. Box 0630 Niantie, Connecticut 06357-0630 Telephone 860-4471791, ett 5966 Fax 860-444 5758 November 18,1997 ITPOP 97-0049 Bruce D. Kenyon President and CEO Northeast Nuclear Energy Company P.O. Box 128 Waterrord, CT 06385-0128

SUBJECT:

November 13,1997 Little Harbor Consultants Presentation Little Harbor Consultants, Inc. (LHC) presented Sndings and recommendations, developed as a result of our oversight activities, to Northeast Nuclear Energy Company (NNECo) and the Nuclear Regulatory Commission (NRC) at a meeting on November i3,1997. The meeting was held in the Millstone simulator building and was open for observation by the public. This letter forwards the slides used during the presentation, if you have any questions or require further explanation on any of our Sndings or recommendations please do not hesitate to contact me.

Very truly yours, N

John M. Griffin // j 1 Deputy Team Lea , OP Little Harbor Consultants, Inc.

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ITPOP 97-00049, Page 2 Novernber 18,1997

.- t Dis'ribution:

D.M. Goebel, NNECo Charles Brinkman Manager WasMngon & clear Operatiom P. leftus* NNECo ABB Combustion Engineering Nuclear Power K. M. McBrien, NNECo 12300 Twinbrook Pkwy, Suite 330 -

RockMHe, W 20852 W. J. Temple, NNECo S. Baranski, NNECo Mr. John Buckingham Depanment of Mc UtH3y Control M. Quinn, ECOP Electric Unit 10 Liberty Square U.S. Nuclear Regulatory Commission Nev. Jritain, CT 06051 Attn: Document Contiol Desk Washingtort DC 20555 Citizens Regulatory Conunission ATTN: Ms. Susan Perry Luxton U.S. Nuclear Regulatory Commission 180 Great Neck Road Atta: W.D. Travers Waterford CT06385 hhil Stop: 014D4 Washington, DC 20555-0001 Citizens Awareness Natwork 54 Old Turnpike Road U.S. Iluclear Regulatory Commission Haddam, CT 06433 Attn: P.F. McKee Mail Stop: DI AD4 The Honorable Terry Concannon Washington, DC 20555-0001 Nuclear Energy Adsisory Council Legislative Office Building U.S. Nuclear Regulatory Comnussion Hartfc;d, CT 06106 Attn: H.N. Partis Mail Stop: 014D4 Mr. Evan W. Woollacott Washington, DC 20555 0001 Co-Chair Nuclear Energy Advisory Council Mr. Wayne D. Lam.ing 128 Terry's Plain Road Deputy Director ofInspections Simsbury, CT 06070 Special Projects Office 475 Allendale Road Ernest C. Hadley, Esquire King of Prussia, PA 19406-1415 1040 B Main Street Kevin T, A. McCanhy, Director P.O. Box 549 West Wareham, MA 02576 Monitoring and Radiation Division Department of Environmental Protection Mr. Paul Choiniere 79 Elm Street Hartford, CT 061tv127 "The Day" 47 Eugene O'Neill Drive Allan Johanson, Assistant Director New London CT 06320 Offi:e of Policy and Management Bob DeFayette Policy Development and Planning Division 100 Kings Street 450 Capitol Avenue-MS 52ERN Gettysburg, PA 17325 P.O. Box 341441 Hartford, CT 06134-1441 Don Beckman 1071 State, Route 136 First Selectmen Belle Vernon, PA 15012 Town of Waterford Hall of Records 200 Boston Post Road Waterford, CT 06385

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• LHC EXPECTATIONS ,

INDEPENDENT sNVESTIPATION OF ALLEGATIONS OF RFYALIATION "'

AND HANDLING OF TriE TRAINING '***$".*,'#,",,Q'"*"'dN*M*in t, y,,,, tn DISCIPLINARY ACTION Protected Activities.

• NNECO Should Anticipate and Take .

Little Harbor consultants Appropriate Action to Consider and MM6 gate.

Presentation to the impact and Potential" Chilling Effect" That '

NRCS NNECu Could ResuN When D6ecipline la Announced, November 13,itey Particularly Where Persons Disciplined Nave Seen involved in Protected Activttles.

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t-4 LHC EXPECTATIONS EXECUTIVE

SUMMARY

• N Retallationis Alleged, NNECo Should fake 4

immed6 ate and Adequate Action to Specir6cally R ts the Consensus of LNC That the July 23, Respond to and Investigate the Allegations of 1997, Disciplinary Act6on Was Not in Retallation

• Retallation. for Employee involvement in Legally Protected '

• NNECo Should Conduct en Adequate Activtt6es.

investigation of " Chilling EMect" Which M6ght Resuit Prom the Discipline and Take Timely 4

and Appropriate Action to MMigate the "ChlNing ENect."

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SUMMARY

OVERSIGHT OF MILLSTONE EMPLOYEE CONCERNS 4

m in Aiso the Consonous of LNC that NNEco:

- 06d Nei Enocovely Aneci,ete and rien tne PROGRAM

- Disciphnery Actens to Avo6d orMeninese Any

• Chans WWoct";

Uttle Harbor Consultants

- 06d Not Conduct en Adequete Investeetkn of

• ChMap Erect

• Once Rotenet6on Wes Attaged, Presenta6on to or Tate 7tnely AcDon to Mitagste the 'Ch8kil ' NRC & NNEco

• November 13,1997

- Old Not Fusy Inveetagste Allegettons of P etenetton.

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4 ACTIVITIES COMPLETED DURING - - ACTIVITIES COMPLETED DURING LHC CONTINUING REVIEW OF ECP LHC CONTINUING REVIEW OF ECP

• *"'8

• Intefylewed: '

"."M *seme roes - 12 ECP Staff Members

. rs acer ese- nei w e ne.wter 6, ec,

. ECP mwedy mePats Dwe > the me* Pumat 11 Employees Prom the **New" Filea

- 8 Employees Prom the "Old" Filee

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s7,tt444 - 4 NNEco Offkers

. Jes,e mvesieseene owsmanes, new e

= scoe mapwee n smeste tCP

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ACTIVITIES COMPLETED DURING CONCLUSION LHC CONTINUING REVIEW OF ECP AREAS ADDRESSED s . DDoerved Activttnes Aaeocwted wth the concern e Organization and Leadership Procese:

• OUnllRCatton and Training

• . Miehes . RCoP Debnetag ef ECP

. Start moeilnes, ECP and . p.,,, g,,, op ang , Program Definition

" " . Nuties owwslurd e Program Implementation

• TvWning et EcP Rosenese vennsesen kwetigmars pan, . Intake

• Analysis & Trending

. Taage . Stuttes owwsight All

• Innstigation - Documentation Hande mesung . Closure . Reporting

. Clos se Panas

. Ecetownes posewees . Employee Satturactun . Administration

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L CONCLUSIONS: CONCLUSIONS:

ORGANIZATION & LEADERSHIP QUALIFICATION AND TRAINING

• Ace ptable ECP Staft Quahfication Guidelines Have

• ECP Resources Heve increased. ***"I'"""*"****#""*****""***'"'""*'

• ELi Organizational 8 Structure Has Stabilized. Seing Meviewed and Documented Perthe Outdennes.

• ECP Staff Morsie Has imptoved,

• Tratams for intate and inveet>gations Has improved, e' Management Presence and involvement Has . Adequate Training on Identifying Potentut

' improved, . operablHty and Reportablitty lasues Has Been

. ECP Management's "Sig P6cture" Provided to the tcP staff.

Understanding Of Collective ECP issues

• Additional Training in HIRD and Sensitivity in Deakne

. Neetas To improve. Wth Employees is Needed.

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CONCLUSIONS: - CONCLUSIONS:

PROGRAM DEFINITION PROGRAM IMPLEMENTATION

• Ahernettve Management Methods for g '

Receiving and Processing Concerne Are Now -

• Improwe end includesValidaten WHh Employee.

Being Conducted in a Consletent Manner. .

• The Resun for Empseyw Coming to ECP who

• Accepteble Common Guidehnes for Deahng hannagement le Acenewledged but Normerly Not With Concerne Have Been Estabhehed; acwd upon, implementat6on le Yet to Be Evolueted. . inves er e teneeloperobtiety e and Reperentulety -

. Contractore Are Not Required to Have EsR interviews.

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CONCLUSIONS: CONCLUSIONS:

PROGRAM IMPLEMENTATION, Cont. PROGRAM IMPLEMENTATION, Cont.

Investicatkn Closure power Mehrreio end Addeen of M* Staff to RCP is

• Closure PeMis Are EffectNe in Defmang Correceve Actions and Communicetmg With Management.

en improvement.

• All Concerns Are Not Recemng Constetent

. Quality of invoetegetiene to taproving,

"'"D*#O'""""'*'*'8**""*"""""*8'"

• ECP Review and Centrol of Meterred invesepetens

• Masing leaues Have im proved.

• Inappropetste Resolueenclosure

- Moseng Trends y .y.. ..;.ja.

CONCLUSIONS: CONCLUSIONS:

PROGRAM IMPLEMENTATION, Cont. PROGRAM IMPLEMENTATION, Cont.

Employee Satisfaction Analysis & Trendinn *

• Se% Of the Employees Contacted Exprueed

• The ECP Data home has been improved.

Diesenetecaen and Wsuld Not use tne ECP Again. . 'Seg Picture

• Analyets and Trondlag of Conective Concerne la Not Seing Performed and Reported in a

• Communwesen With Employees la ineneettve:

. Na en.een ow.s in pruou er = Roseionen . .

annre empeeree undereennsme end hyan.

- Cleeure Leners to Employene Are onen Impereenal

- and uncieer.

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t CONCLUSIONS: CONCLUSIONS:

PRouRAM IMPLEMENTATION, cont. PROGRAM IMPLEMENTATION, cont.

Documentation .Reportina

• Compliance With the ECP Manual is improving.

• The ECP Monthh Report has improved.

. Tine un of Coneem eu. neekioisaweips riie . eCe is Pr.sen.no summ.., inform.iien te execuove Organtration. Enagement on a Monthly Basis,

. Ce rn. Chroneiosion Lee enme .re ineens .nt. . en.c. nos Th..e pr.ena.on. i. sai nano evoium.d

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CONCLUSIONS: LHC RECOMMENDATIONS FOR ECP PROGRAM IMPLEMENTATION, cont. PROGRAM

. increaw Contact With employees Throuonaut the Administration Process, Partsculatty at Resolution;Obtain Employee

. ilksits-Faceted Concems Are Not Classmed. Counted reedback at Resolution, and Tracked AsindMdualConcerns. . Improve the integrated Assessment of AN Concems

. Securtty of Wm Files Has imp.,ved, but Seeg for to identry Problem Areas 6n a femely Manner.

Working Files m Annes 3 is Not Adequate. . Provide Additional Training to ECP Staff on HIRD and Sensitivny in Deanng With Employees.

. There to No MonWn0 of Off-Sne Centracsar Employee Concem Requirements. . Require s More Consistent Closure Process for Au Concems.

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7 LHC RECOMMENDATIONS FOR ECP LHC RECOMMENDATIONS FOR ECP PROGRAM PROGRAM

. mmain wn.nu .f invutioatien ounty, and . Cinswy, Count ead f run indudni inwoo rrem Anure Tn.t Av enun Assaw.d Wah a Concem Mum-faceted Concems ae indmdni Concerns.

Are Mentwad au Ad*ened. . en.or, once Contreet., Regwrement, Are

• Report Why lasues Are Coming to ECP vs.Une implemented, Management in the Monthly Report.

• Modify the Estt Process to Assure AN Contractors

. Require Conceme With Operatusty or ReportaotutY Receive an Exit Intervtew.

Potential to be Documented on CRs.

• Ensure That Commen Guldettnes Are Used by AN Organiaations Processang Concerns, r .m e wo me. p

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LHC RECOMMENDATIONS FOR ECP PROGRAM COMPREHENSIVE PLAN

• Improve ECP Pie secutuy en Annes 3. EFFECTIVENESS

. emplement EcP staff Quattricetion noview and oceveeni. con n.gwr.m.n .

. ,,i nu.i sneuw cio.ny conn. negwres Little Harbor Consultants Chroneisgical Log Entn.s (e.g. Employos Centacts, Ptesentation to ca e's,inaee.l NRC & NNECo November 13,1997 a

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AREAS EXAMINED BY LHC CONCLUSIONS:

+ ' Safety Conscious Work Environment . A Significant Number of HIRD Concerns (SCWE) Results. Are Currently Being Received and

• Employee Concerns Oversight Panel.

Substantiated by ECP, a Site Training. . Actions to Address Known Problein'.

and Problem Areas Are Not Beint implemented in a Timely Manner.

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CONCLUSIONS: CONCLUSIONS:

• ECP ECOP, SCWE Group, and

• ECDP's Chartet is Broader Than the CP Management Activities Are Not Requirements ar.4 Duplicates some sCws Activities.

Adequately Coordinated,

• ECOP Findings and information Are Not Communicated to ECP. sCWE, and Line Management in e Timely Manner.

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• 4 CONCLUSIONS: CONCLUSIONS:

• _ Current Training Courses for Managers

• The ECi Presentation in " Managing for and Supervisore Are Not Sumclent for Nuclear Safety"is Not Being Managing Concems in the Current Consistently Delivered to Environment: Communicate:

- Man *9ern*nt EXPedabons for ECP;

- Lacking in the Areas of Protected Activities,

- How ECP Conducts Business; Retalladon, and Chilling Effects.

- How Employeea Should Interface With ECP.

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CONCLUSIONS: LHC RECOMMENDATIONS ,

• NNECO M*n*9'm'at MU81 ProvM'*f*h6P

• EmploMe Are Not Being Trained on to Correct Problem Areas in a Timely Manner, SCWE and ECP: . Develop improved Mechanisms for

. A Key Employee Course, Partnership Communicating, Coordinating and Effectively Beyond 2000" Has Been on Holo Since the Acting on information Between EC', ECOP, Training Department Shutdown, SCWE Oroup and Management.

• Narrow ECOP Activttles to Pocus on Greatest SCWE Needs of the Organizatie in a Timely Manner, 7

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'LHC RECOMMENDATIONS' LHC RECOMMENDATIONS

• Communkate ECOP Pindings and

• improve the ECP Training Segment Necommendations on a Realtime Basis to included in " Managing for Nuclear ECP the SCWE Oroup and Line Management So The; Can Act on the Results. 88Y'

• Provide AseconalTraining for Managers and Resume Employee Training on SCWE supervisors Thet Adequately Covers and ECP.

Protected Acuvit6es, Retal6ation, and Ch6lling EWect. :

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e CONCLUSIONS: MEASURING EFFORTS TO IMPLEMENT A SA7ETY

• A Significant Number of HIRD Concerns CONSClOUS WORK Are Currently seing Received and ENVIRONMENT AT MILLSTONE Substantiated by ECP. a ConsuMants

• Actions to Address Known Problems "'"""*"'"

and Problem Areas Are Not seing " ""

implemented Iri a Timely Manner. No m

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LHC APPRDACRTO MEKSURWG-LHC's OVERALL MISSION: OVER. NNEco IS BASED ON OVERSIGHT SEE IMPLEMENTATION OF SCWE PLAN

• From Oversight Plan: "... oversight will ' Oversight Plan Identifles 11 Attributes Usually continue until such time that the NRC deter. Present When Strong Safety culture Exists.

mines that [NU) has demonstrated by its per.

formance that the conditions ...have been

• AGditional Attributes May Be Added Based on corrected and that safety issues raised by LHC Observations.

• mployees are being evaluated and resolveu

• LHC la Continuously Monitoring for Presence in a timely manner,a of These Attributes Throughinterviews,

• LHC's Oversight Activttles Focus on All Program Reviews, and/or observations.

a Aspects of NNECo's Erforts to tmprove the a

Safety quitur.t timplement a Sqwg1 STATUS INDICATORS FOR SCWE STATUS REPORT IS PRELIMINARY IMPLEMENTATION EFFORTS AND PARTIALLY COMPLETED

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meets supectet6ons . LHC Has Completed Some Kay Activities Approachino - Structured Interviews Espectettons - ECP and CAP initial Reviews (dettel R

• Other Oversight Activities Still Ongoing a

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- Ads 'lonal structured interviews liiii.h went g - Closure of ECP and CAP Reviews

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.e LHC ASSESSMENT OF SCWE 1

'LHC ASSESSMENT OF SCWE -

IMPLEMENTATION STATUS IMPLEMENTATION STATU?.

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LHC ASSESSMENT OF SCWE NNECo PERFORMANCE IMPLR1ENTATION STATUS MEASURES inc a-umm. ==mc. aaa"= aima SAFETY CONSClOUS WORK c...."" ENVIRONMENT

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LHC ATINiBUTES A6 DRESSED BT~

LHC SCWE ATTRIBUTES NOT MILLSTONE PERFORMANCE g INCLUDED IN NNECo ATTRIBUTES MEASURES _1

. Employee Perceptions of SCWE Policy. . Employee Perceptions of SCWE Policy.

. Mutual Respect for People at All Levels. . Worti Force Has sense of identity.

. No Evidence of an Atmosphere Causing a . Mutual Respect for People at e i ll Levels.

"ChMng Noct." . HIR&D Events are Rare; Management Reaction Timely.

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MILLSTONE PERFORMANCE ADDRESSED BY MILLSTONE ,

MEASURES PERFORMANCE MEASURES a ido Evidence of en Atmosphere Causing a + Senior Management Endorsement of SCWE

• ChHilng Effect," Policy,

• Effective and Efficient Corrective Action

• Senior Management Provides Adequate -

Program. Training.

• ECP Progrem is Vigorous and Effec 0ve.

• Employees Exhibit a Questioning Attitude.

+ Self Assesernents Are Effective.

• Positive Recognition to Employees Who identify Safety issues.

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