ML20197B189

Forwards Slides Used During Presentation of Findings, Developed as Result of Oversight Activities,To NRC Commissioners on 971212

ML20197B189
Person / Time
Site:	Millstone
Issue date:	12/17/1997
From:	Beck J External (Affiliation Not Assigned)
To:	Brothers M NORTHEAST UTILITIES SERVICE CO.
References
ITPOP-97-0056, ITPOP-97-56, NUDOCS 9712230310
Download: ML20197B189 (14)

Text

- _ ._ ._ .._

Little Harbor Consultants, Inc.  !

Millstone -ITPOP Project Office P.O. Box 0630  ;

Niantic, Connecticut 06357-0630 Telephone 860-447-1791, czt 5966 Faz 860-444-5758 December 17,1997 ITPOP 97-0056 Michael H. Brothers Vice President - Operations, Millstone Station Northeast Utilities Service Company P.O. Box 128 Waterford, CT 06385 0128

SUBJECT:

December 12,1997 Little Harbor Consultants Presentation Little Ha>bor Consultants, Inc. (LHC) presented findings, developed as a result ofits ov--ight activities, to the NRC Commissioners on December 12,1997. The meeting was held in White Flint, Maryland and was open for observation by the public. This letter fonvards the slides used during the presentation. We stated in the presentation that LHC has concluded that each of the NU Success Criteria must be rated neutral yellow (with a horizontal arrow) or better to be considered ready for restart of a unit at Millstone.

We summarized our presentation by stating that we have seen improvement at Millstone in the last

, fevi months with respect to a safety conscious work environment. The dmployee Concerns Program e

- has made significant strides but requires additional effort to improve the peiception ofits users. The most difficult task facing NU is clearly the need to improve its performance with respect'to harassment, intimidation, re'taliation and discrimination issues in the workplace. We will continue to 4 ,

~~

monitor those areas.

Very truly yours, W,L -

John W. Beck no President, LHC M d" Team Lcader, ITPOP ,}I Attachment cc; Distribution 1 1

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9712230310 971217 i PDR ADOCK 05000245 =

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Micliael H. Brothers

- Page 2, ITPOP 97-00$6 Distribution:

D. M. Goebel, NNECo Mr. John Buckingham Department of Public Utility Control P. LoAus, NNECo Electnc Unit -

10 Franklin Square W. J. Temple, NNECo New 3ritain, CT 06051 S. Baranski, NNECo Citizens Re A'ITN: Ms.gulatory Commission Susan Perry Luxton C. Grise, NNECo 180 Great Neck Pond Waterford, CT 06385 M Quinn,ECOP Citizens Awareness Network U.S. Nuclear Regulatory Commission 54 Old Turnpike Road Attn: Document Control Desk Haddam, CT 06438 Washington, DC 20555 The Honorable Terry Concarmon U.S. Nuclear Regulatory Commission Nuclear Energy Advisory Council Attn W.D. Travers Legislative Omce Building-Mail Stop: 014D4 Hartford, CT 06106 Washington, DC 20$55 0001 -

Mr. Evan W, Woollacott U.S. Nuclear Regulatory Commission Co-Chair Attn: P.F. McKee Nuclear Energy Advisory Council Mail Stop: 014D4 128 Terry's Cain Road Washington, DC 205554001 Simsbury, CT 06070 U.S. Nuclear Regulatory Commission Ernest C. Hadley, Esquire Attn: H.N. Pastis 1040 B Main Street Mail Stop: 014D4 P.O. Box 549 Washington, DC 20555-0001 West Warr% MA 02576 Mr. Wayne D. Lanning Mr. Paul Choiniere -

US NRC Region ! 'The Day" 475 Allendale Road - 47 Eugene O'Neill Drive King of Prussia, PA 19406-1415 New I'ondon, CT 06320 Kevin T. A. McCarthy, Director Dob DeFayette onitoring and Radiation Division .- m 100 King Street j

, itment of Emironmental Protectioth Gettysburg, PA 17325 " - -~ ~

79 Im Street - ++ ~- J 1. - - m - --

Hartford, CT 06106 5127 Don Beckman w r. L 1071 State, Route 136 '

Allan Johanson, Assistant Director Belle Vernon, PA 15011 [.;c Omcc of Policy and Management Policy Development and Planning Division 450 Capitol Avenue-MS 52ERN P.O. Box 34144i Hartford, CT 061341441 First Selectmen Tomiof Waterford llall of Records 200 Boston Post Road -

-Waterford, CT 06385 --

Charles Brinkman, Manager Washington Nuclear Operations ABB Combustion Engineering Nuclear Power 12300 Twinbrook Pkwy, Suite 330 Rockville, MD 20852

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STATUS OF A SAFETY CONSClOUS WORK ENVIRONMENT AT MILLSTONE Little Harbor Consultants Presentation to NRC Commissioners December 12,1997

/ \

IMember 11.1997 Presentauen te NRC rommissioners 1 x _

/

LITTLE HARB0R CONSULTANTS OVERSIGHT ACTIVITIES Structured Interviews of Workforce Second Round of Interviews Lneduled for February Review of:

Program Design (e.g., NU Comprehensive Plan, ECP, CAP)

Program implementation Program Effectiveness i N Ikcember II 1997 Presenteuen to NRC Commissioners 3

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, LITTLE HARBOR CONSULTANTS OVERSIGHT ACTIVITIES, cont'd.

Special Investigations

. MOV Dept. Event involving Allegation of Retallation Against Contractors

. Allegation of Retaliation in Discipline of Training Dept. Staff f

/ \

theemtier 12,1997 Presentsuen t. NRC Commis.l.ners 3 L

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LHC APPROACH TO EVALUATION Oversight Plan identifies 11 Attributes Usually Present When Strong Safety Culture Exists

. One Additional Attribute Added Based on LHC Observations

. LHC is Continuously Monitoring These Attributes Through Interviews, Program Reviews, and/or Observations

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' I LHC APPROACH TO EVALUATION, cont'd  !

I e LHC Team Meets Periodically to Discuss Information Gathered That Provides insights into Each Attribute e Consensus Regarding Status of Each Attribute is Reached Through Group Analysis of Data and information e Updated Status Will Be Periodically Communicated to NU and the NRC Staff

/ \

thrember12,1997 Presentauen te NltC Commlueeners 8 i

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STATUS INDICATORS FOR NU'S SCWE IMPLEMENTATION EFFORT Meets Expectations lio earl l g.e.,j Approaching Requires Management Action Marginally jy ,l Acceptable Exhibits Significant Weakness l meo l Trends: ^ Improving -> Steady y Declining

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Ibermk 12,1997 Presentauen to NRC Commluleners 6 3

.. . . . . . . . . . . . . .. . m. ,

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. STATUS REPORT IS PR5LIMINARY l BASED ON PROGRESS TO DATE

• Key Activities Completed l

- Initial Structured Interviews

- ECP and CAP Initial Reviews Ongoing Oversight Activities

- Comprehensive Plan Effectiveness Review

- Additional Structured Inteiviews

-- Closure of ECP and CAP Reviews

- Continuina Observation of Site Activities December 11.1997 Presentsuon te NRC rommlinaeners 7

\

STATUS OF NU SUCCESS CRITERIA BASED ON LHC ATTRIBUTES NU Success Criteria Status

1. Demonstrate the willingness to raise concerns.

+

(Yellow)

/ s Ikcember 12,1997 Presentation to NRC Commissioners 8 t

4

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STATUS OF NU SUCCESS CRITERIA BASED ON LHC ATTRIBUTES NU Success Criteria Status

2. Demonstrate thatissues are being effectively resolved by lira management.

(Yellow)

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Ikcember 11,1997 Presentauen to NRC Commisslucers 9 s /

STATUS OF NU SUCCESS CRITERIA BASED ON LHC ATTRIBUTES NU Success Criteria Status

3. Demonstrato that the ECP is effective. - n (Yellow)

> x Deceseber 12,1997 Presentauen ta NRC Commissioners 10 5

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STATUS OF NU SUCCESS CRITERIA BASED ON LHC ATTRIBUTES

' NU Success Criteria Status

4. Demonstrate that management can recognize and effectively deal with alleged instan9es of HIR&D, or other circumstances which have created a chilling (Red)

• effect, which collectively are referred to as problem areas

/ s innember 12.1997 henentauen to NRC C.mminstonere Il s /

SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

1. Senior management endorses a policy that places priority on nuclear safety, supports the workers' rights to raise safety issues and ensures that (Green) workers will not be subjected to harassment, discrimination or intimidation if they do so.

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS t

LHC Expectatiors Status

2. Employee perceptions of the policy and its implementation are favorable. +

(Yellow)

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December 12,1997 Presentsuos to NRC Commissioners 13 s -

SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

3. Senior management provides training to all managers and supervisors to ensure that they understand and employ good management practices when gy,igaw) dealing with employees who have safety concerns and do so with understanding.

/ x Decesaber 12,1997 Presentation to NRC Commiss6oners 14 7

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SAFETY CONSClOUS WORK' ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

4. Members of the workforce have a sense ofidentity and are committed to the publicly stated 4 goals and objectives of the ,

organization, have respect for each other, communicate (Wilow) effectively both horizontally and vertically, and feel responsible for their own behavior.

December it.1997 Presentation to NRC Commissioners 15

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

5. People at alllevels of the organization treat each other with mutual respect. +

(Yellow)

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December ti 1997 Presentation to NRC Commissioners 16 8

l

4

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

6. Employees exhibit a " ques-tioning attitude" toward work ,

and the work environment with Y+ l respect to nuclear safety.

(Yellow)

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thremher 12,1997 Presentauen to NRC Commissioners t7

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

7. Positive recognition is given to employees who identify safety issues. -+

(Yellow)

' s Deesmber 12,1997 Presentauen to NRC Comaussioners tB l

9

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

8. Incidents leading to allegations of harassment, intimidation, retaliation or discrimination rarely occur, and management is timely and effective in taking (Red) action for resolution and prevention.

/ \

twember 12,1997 Presentauen to NRC Commissioners 19 s /

SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

. 9. There is no evidence that an atmosphere exists that has a

" chilling effect" on the willingness of employees to report safety issues.

(Red) e s Deember 13.1997 Presentation to NRC Comminstomers 20 10

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, . . . na SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS

' LHC Expectation Status

10. An effective and efficient corrective action program is functioning and all employees recognize the the normal (and I preferred method) for gy,,,,,)

addressing safety issues is through the line organization.

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December 12,1997 lYementauen to NRC Commienioners 21

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

11. Senior management recognizes that some concerns - ^

may not be addressed through the normalline organization and has established an gy,,,,,)

[ effective] Employee Concerns Program (ECP) for handling such concerns.

/ \

December 12,1997 Presentauen to NRC Commissioners 22 11

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SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Exoectation Status

12. Independent and self-assessments are performed periodically to monitor performance and correct identified deficiencies. {y,igo,)

/ \

December 12,1997 Presentalba to NRC Commissioners 23 I2