ML20078D886

Plan for Improvement of Nuclear Dept Operations

ML20078D886
Person / Time
Site:	Salem
Issue date:	08/26/1983
From:	Public Service Enterprise Group
To:
Shared Package
ML18089A386	List: ML20078D886
References
PROC-830826, NUDOCS 8310050164
Download: ML20078D886 (59)

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PSIEG Public Service Electric & Gas Company 83100S0164 f,j' h2 PDR POR ADOCK P

PUBLIC SERVICE ELECTRIC AND GAS COMPANY PLAN FOR THE IMPROVEMENT OF NUCLEAR DEPARTMENT OPERATIONS i

August 26, 1983 i

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EXECUTIVE

SUMMARY

The Public Service Electric and Gas Company " Plan for Improvement of

. Nuclear Department Operations" is a result of a comprehensive review of Nuclear Department programs and activities. PSE&G engaged Management Analysis Company (MAC) to perform an independent assessment of PSE&G's Nuclear Department to make recommendations for improv emen t s j

in organization structures, management systems, and quality assurance programs. The results of the MAC diagnostic studies were documented in reports given to the Nuclear Regulatory Commission (NRC). The MAC management assessment concluded:

"In MAC 's judgment , the diagnostic uncovered no deficiencies of sufficient significance to require immediate corrective action or attention for continued safe operation of the plants. However, there were weaknesses identified which do need attention in the near term and future if the expectations of PSE&G management are to be fully realized."

The PSE&G " Plan for Improvement of Nuclear Department Operations" i ,

incorporates responses to both MAC assessments, by establishing specific obj ectives for imp rov ement and developing Action Plans to accomplish these obj ectives.

The individual Action Plans were created by a dedicated task force of experienced Nuclear Department managers. These managers were relieved of their regular duties at Artificial Island and brought together 1 -

in one location under the direction of a senior manager to accomplish their miss-ion. The preparation of the " Plan for Improvement of Nuclear Department Operations", with the help of support personnel, was a two month effort by the Task Force. During this period of Plan development, PSE&G has begun initial activities on several Action Plans. These efforts are an ind icat ion of PSE&G 's dedication to the expeditious implementation of thi.s Plan and are reflected in the scheduled completion dates.

The PSE&G management task force developed twenty-six Action Plans with an integrated schedule for their implement a t io n. The twenty-six i issues are grouped into seven topical areas. They are:

1. Organization Management

2. Safety and Compliance Management

3. Conf igurat ion Management

4. Operations and Operations Support

. 5. Quality Assurance l - 6. Maintenance and Plant Betterment

7. Nuclear Department Services i

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The overall responsibility for the implementation of the Action Plans

. contained herein rests with the Nuclear Department Vice President.

The execution of each individual Plan will be assigned to a Department l Manager. To assist the Vice President, a f ull-t ime Program Director will be appointed who will be responsible to monitor, coord in ate , and report Action Plan progress. The Nuclear Oversight Committee will also be charged to assist the Vice President in the coordination and implementat ion of this Plan.

The completion of all the activities described in the Action Plans contained in this report will reqaire an estimated 4 6,000 man-days.

4 All but one activity will be completed by December 1985. This one, Management Information Systems , is a major development program which will be completed in June 1987. This extensive effort by PSE&G i reaf firms the Company's long-standing commitment to achieve excellence in the management and operation of the nuclear f acilities at Artificial Island.

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m l TABLE OF CONTENTS

. Section Page

. EXECUTIVE

SUMMARY

i TABLE OF CONTENTS iii

1.0 INTRODUCTION

1-1 1.1 Background and Purpose 1-1 1.2 Development of Action Plans 1-2 l 2.0 ACTION PLANS 2-1 j 2.1 Organization Management 2-1 2.1.1 Functional Analysis of the VPN and 2-1 Direct Reports 2.1.2 Working Relationships between the Nuclear 2-2 Department and Corporate Public Relations, Human Resources and Purchasing Departments 2.1.3 Completion and Implementation of the Nuclear 2-5 Department Policy Manual and Supporting Procedures 2.1.4 Communications between the Nuclear Department 2-7 and Corporate 2.1.5 Transition Management Process 2-8 2.2 Safety Review and Compliance Activities 2-10 2.2.1 Safety Review Management 2-10 2.2.2 Commitment Identification, Tracking and 2-12 Closeout 2.3 Configuration Management 2-15 2.3.1 Integrated Configuration Management 2-15 P rog ram 2.3.2 Change Control Process 2-16 2.4 Operations and Operations Support 2-18 2.4.1 Plant Cleanliness and General Appearance 2-18 2.4.2 Compliance Monitoring of Technical and 2-19 Equipment Specif icat ions 2.4.3 Post Mod if icat ion / Post Repair Testing 2-20 2.4.4 Site Protection and Emergency 2-20 Preparedness 2.4.5 Strengthen Nuclear Engineering and Improve 2-21 Coord ination with Operations 2.5 Ouality Assurance 2-24 2.5.1 Quality Assurance Department Organization 2-24 2.5.2 Relationships between the Quality Assurance 2-25 Department and other Nuclear Department

. Org anizat ions 2.5.3 Procedures and Work Activities 2-26 2.6 Maintenance and Plant Betterment 2-30 2.6.1 Organizational Responsibility and Interf aces 2-30 in the Maintenance Area ..

2.6.2 Maintenance Planning, Monitoring and Control 2-31 2.6.3 Backlogged Maintenance Work Items 2-33

. 2.6.4 Maintenance, Calibration and Control of 2-34 Measuring and Test Equipment 2.6.5 Outage Management Planning, Monitoring 2-35 and Control 111 1

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TABLE OF CONTENTS (continued)

Section Page 2.7 Nuclear Department Services 2-37 2.7.1 Records Management Program 2-37 2.7.2 Document Control Function 2-39 2.7.,3 Information Systems 2-41 2.7.4 Training Program 2-42 3.0 Program Implementation 3-1

' Table 3-1, Action Plan Responsiblity 3-3

, Figure 3-1, Action Plan Implementation Organization 3-5 Figure 3-2, Action Plan Schedule 3-6 Figure 3-3, Action Plan Milestone Schedule 3-9 i

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1.0 INTRODUCTION

1.1 Background and Purpose

- Public Service Electric & Gas Company (PSE&G) has established a Nuclear Department to provide centralized management control of the operation, administration and technical support of its nuclear f acilities located on Artificial Island. Management Analysis Company (MAC ) was retained by PSE&G to perform an independent assessment of the organizational structures, management systems, quality assurance program, and staffing of the Nuclear Department with the goal of identifying areas of potential improvement and recommending appropriate actions.

The MAC Action Plan Report dated June 24, 1983, contained twenty-seven recommended Action Plans grouped in seven catagories: Org anizat ion Management , Safety and Compliance Management, Configuration Management, Operations and Operations Support, Quality Assurance, Maintenance and Plant Betterment, PSE&G f ormed a team of and Nuclear Department Services.

manag emen t level personnel to validate the MAC Report recommendations and to develop PSE&G Action Plans that would respond to each issue. The PSE&G Team also addressed the MAC

'Ouality Assurance assessment dated July 29, 1983.

The results of the PSE&G validation investigations are

,' doc um ented in this report entitled " Plan for Improvement of Nuclear Department Operations" . Each of the. ind ividual PSE&G Action Plans described in Section 2.0 describes the action steps which will be taken to achieve the identified obj ectives. The implementation of these Action Plans is discussed in Section 3.0, Program Implem'ntation.

The PSE&G " Plan for Improvement of Nuclear Department Operations" will enhance PSE&G's present operations by improving upon programs which are presently in place. Although existing programs satisfy current regulatory requirements to provide for the safe operation of the company's operating nuclear facilities, PSE&G is committed to ongoing improvements in the effectiveness of its operations and to maintaining its role as a leader in the nuclear utility community.

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• DEVELOPMENT OF ACTION PLANS A full time working team of senior and middle managers assisted by consultants and support personnel was

- established on June 27, 1983 to address the following tasks:

Validate the objectives of the Management Analysis

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Company's management and quality assurance assessments dated June 24, and July 29, 1983 respectively.

• Develop appropriate PS'E&G Action Plans" to address the valid concerns and meet the stated obj ectives.

• Review alternative solutions and schedules to develop an in t eg raced implementation plan.

• Estimate the resources required to successfully accomplish the Plan requirements in a timely manner.

• Assign priorities among the various Plan requirements to assure all issues are addressed in proper sequence.

• Determine and assign responsibility for Action Plan items to the appropriate cognizant PSE&G personnel for implementation, Establish an implementation process to monitor and direct the accomplishment of the Action Plans.

The Action Plans presented herein are the result of that dedicated ef fort on the part of PSE&G and represent an effort in excess of 1000 mandays.

Two particularly important elements of the PSE&G Plan development process should be understood. They are the priority assignment and resource scheduling activities.

PSE&G Team Members performed a priority rating of the Action Plans. The rating was based upon an assessment of how significant each individual action item was to: a) plant safety, b) regulatory compliance, c) plant operation or d) Nuclear Department operations. Through assignment of weighting f actors and consideration of the relative strength of existing programs and procedures, a final priority designation was assigned to each Action Plan. The resulting priority ratings were used in the o

scheduling for implementation of the PSE&G " Plan for Improvement of Nuclear Department Operations."

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The proper scheduling of resources and the timely coord inated implementation of the Plan are essential to assure overall program ef fectiveness and success. The broad scope of thece Action Plan commitments necessitated

. the use of a computerized integrated network project schedule. PSE&G utilized the Project /2 system. Project /2 is a state-of-the art computer software system for integrated project schedule and cost control. Critical path schedules, allocation of costs and resources, time and resource constraints, and prioritization were considered in the development of the Integrated Plan. The use of this integrated schedule approach enhanced PSE&G's ability to focus clearly on the goal and objectives of improving Nucleay Department Operat ions.

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2.0 ACTION PLANS 2.1 Organization Management

. 2.1.1 Action Plan for a Functional Analysis of the Vice President - Nuclear Position and Direct Reports Obj ective:

Perform a comprehensive functional analysis of the Vice President - Nuclear position and all direct report positions to determine priority functions.

Recommend viable structural cnd/or procedural strategies for maintaining centralized and ef fective management control of the Nuclear Department.

Actions:

1. PSE&G will investigate all specific Nuclear Department functions with which the Vice President

- Nuclear is presently involved through direct reporting relationships to determine:

1) prioritization of concerns within each functional area; 2) determine how these priorities are presently being addressed by the Vice President

- Nuclear; 3) if there are add itional priority functions not presently reporting to the Vice President - Nuclear.

2. This investigation will also identify all specific corporate role functions for which the Vice President - Nuclear is or should be responsible to determine priority concerns and how these priorities are presently being addressed by this pos i t io n.

3. PSE&G will assess the present work load and time demands on the Vice President Nuclear to determine if his present span of control realistically allows i him to: maintain centralized management control;

! address all Nuclear Department priority concerns in l a timely and complete manner; and also attend to appropriate corporate role responsibilities. This assessment will require:

a. Analyzing typical and projected time demands for all activities related to management of each functional reporting relationship, with 2-1

special attention to addressing priority

- concerns; all general Nuclear Department management functions not covered under the item above; all relevant corporate role

', responsibilities.

b. Identifying any critical gaps in Vice President

- Nuclear management activity in these areas due to lack of time, procedural strategies, organization structures, or management style.

4. Planning and problem-solving discussions between all relevant management personnel will be coord inated to test the feasibility of any recommended procedural and structural changes and implement the changes as appropriate.

S. PSE&G will insure that a follow-up assessment of the effectiveness of procedural / structural changes is conducted six months af ter they have been implemented and report assessment conclusions to the Senior Vice President - Energy Supply and Engineering and the Vice President - Nuclear.

Implementation:

PSE&G will initiate this action plan in September, 1983 and complete items 1 through 5 by October 1984.

2.1.2 Action Plan for Improving the Effectiveness of Working Relationships Between the Nuclear Department and Corporate Public Relations, Human Resources and Purchasing Departments.

Obj ect ive:

Improve the ef f ect iveness of the work ing relationships between the Nuclear Department and Corporate Public Relations, Human Resources and Purchasing Departments; assess the feasibility of retaining these functions as matrix agreements; clarify and formalize all working agreements, includ ing agreements about employee performance evaluations between administrative and

. functional managers, and concerns related to personnel acquisition and procurement procedures.

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Actiona

1. Using organization development (OD) techniques,

. PSE&G will conduct interviews with the Vice President - Nuclear; the Vice President - Public Relations; the Vice President - Human Resources; and the Vice President - Corporate Services to reassess the Corporate commitment to long-term use of the three matrixed relationships (as compared with alternative organizational structures) and communicate this decision to all involved Vice Presidents. Unless immediate steps are to be taken to change the existing matrixed structures, the following action items should be addressed to ensure increased effectiveness of the matrixed organizations.

Actions to Address Nuclear Public Aff airs Matrix:

2. Utilizing OD techniques, PSE&G will conduct a group problem-solving session attended by all managers involved with the matrixed Nuclear Public Affairs organization, the Vice President - Nuclear and the Vice President - Public Relations.

3. PSE&G will take the necessary follow-up steps to implement the resulte from the group session, if required. ( e.g. , organize f urther discussions between relevant functional and adm in ist rat ive managers to clarif y and negotiate working agreements; review relevant corporate policies;

. develop and document new or previously undocumented interface procedures; formalize the matrix organization charter) .

4. The results of Action Item 2 will be presented in a second group session involving the same personnel and any additional personnel deemed appropriate to ensure understanding of and commitment to new or changed working agreements and procedures. All participants at this meeting should be made aware of senior management's requirement that the policies, procedures, and informal working agreements documented at this point are to be strictly adhered to.

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5. Simultaneously with the above, the Vice President -

Nuclear will make written recommendations about any l needed corporate policy changes or clarification in l . regard to his matrix-reporting relationships with f Public Relations / Affairs, if required.

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6.' A follow-up assessment of the effectiveness of '

. Nuclear Public Affairs working ' relationships will be conducted six months atter new agreements and procedures have been implemented. These findings and recommendations will be reported to the Vice President - Nuclear.

Actions to Address Human Resources and Purchasing Matrices:

7. Concurrent with the above activity, PSE&G will review corporate policies related to the matrixed reporting relationships to identify any omissions, inconsistencies, or the lack of adherence to existing policies within the Nuclear Department Human Resources and Purchasing matrixed org aniz a t ions .

8. A group problem solving session will be held with all relevant matrixed managers and staff, the Vice President - Nuclear and Vice President - Human Resources to address problems with timely acquisition of personnel for the Nuclear Department. This session will identify the specific policy and procedural issues which are most problematic and develop formal and/or informal working agreements to resolve potential conflicts.

9. Individual problem-solving discussions will be conducted as needed between relevant functional and administrative managers in the Nuclear Department / Human Resources and Nuclear Department / Corporate Purchasing matrix organizations to address concerns related to matrixed employee performance reviews, personnel utilization concerns, or other problems with policies and procedures.

10. New procedures or informal coordination agreements resulting from Action Items 7, 8 and 9 will be documented to ensure that all relevant PSE&G personnel are informed of these changes.

. 11. The Nuclear Department shall incorporate new working agreements and corporate responses to any recommended policy changes into written matrix organization packages for review and formal

, approval by the appropriate PSE&G management personnel.

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Im'plementat ion:

PSE&G will initiate this Action Plan in September, 1983 and conclude all actions except number 6 by

- October 1984.

2.1.3 Action Plan for Completion and Implementation of the Nuclear Department Policy Manual, VPN-1 and Supporting Depardnent Procedures Obj ective:

Complete the ongoing development of the policy manual, Nuclear Department Manual, VPN-1 and ensure the depar tment-w ide implementation of policies contained therein. Establish a program for the development and control of implementing procedures and directives.

Actions:

1. The Vice President - Nuclear will assign overall responsibility for completion and promulgation of VPN-1 to the Manager - Methods and Administration.

- To complete VPN-1 a Procedures Development Team will be established.

2. The Procedures Development Team will conduct a series of review meetings with organizational units to ident i f y: policy areas on which there is agreement; policy areas which are incomplete and/or problematic; departmental interface issues relevant to policy statements; and additional activities that need to be procedural ized as a result of the establishment of the. Nuclear Department and the major relocation to Artificial Island.

3. Based on these review meetings, the Team shall submit to the Manager-Methods and Administration a status report on each policy section and an action plan (with time schedules) for each section where there are remaining problems', interface issues, and recommended activities to be proceduralized.

4. Upon concurrence with this report and plan by the Manager - Methods and Administration and approval by the Vice President Nuclear, the Team shall implement all action plans, in accordance with 2-5

approved schedules, to insure quick acceptance and approval of VPN-1 at the policy level. As each policy statement is completed, it will be processed through the appropriate approval levels.

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5. To support the ef f ective use of the Policy Manual, the Procedures Develop;aent Team shall review ,

. related administrative and working level procedures for consistency and completeness and modify them as appropriate.

6. Each department will assign staff for writing or rewriting the necessary procedures, as required.

If PSE&G staff is not available because of other duties, a combination of contract procedure writers and consultants f amiliar with implementation strategies for effective policy and procedure integration will be utilized.

7. Six months after this distribution and educational process has been implemen ted , the Procedures Development Team will reconstitute itself to assess the level of awareness, and adherence to department policies and procedures. The Team will collect data via Quality Assurance audit reports, interviews, or surveys of Nuclear Department

, personnel and report its conclusions to the Manager-Methods and Administration along with any recommendations for needed add it ional implementation efforts.

Implementation:

PSE&G will initiate this Action Plan beginning in September 1983, or as soon as the staffing of the Procedures Development Team can be accomplished. The determination of what procedures need to be developed or revised will establish the final level of effort and attainable completion date, but the obj ective will be to have up-to-date and adequate procedures in place and implemented by September 1985. The effectiveness of the completed new procedures program will be assessed six months later.

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2.1.4 Action Plan for Improving Communications Between the

. Nuclear Department and Corporate Obj ective:

Assess formal and informal communication systems between Corporate and the Nuclear Depactment to recommend improved information flow processes.

Although the focus of this effort is to increase each organization's understanding of the other's operational realities and the efficiency of their interactions, the accomplishment of this objective will also have a positive impact on improving external relation,s between PSE&G and regulatory agencies, the med ia and the public.

Actions:

1. Organizat ion developmen t (OD) techniques will be used to identify all formal and in formal communication channels regularly used between PSE&G Corporate and Nuclear Department management.

2. Upon completion of Action Item 1, the iden t i f ied formal and informal communication channels will be assessed for any critical gaps or overlaps in Corporate / Nuclear Department communications and these findings and any recommendations will be reporsed to individual PSE&G management personnel as appropriate.

3. PSE&G management will facilitate any necessary problem-solving discussions based on the recommendations and develop and record any new procedural agreements.

4. The Senior Vice President - Energy Supply and Engineering will prepare and present results of recommendations and discussions to the management group contacted in Action Item 1, placing emphasis on any new procedural agreements.

5. A follow-up assessment of the effectiveness of procedural changes will be conducted three months after they have been implemented.

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Implementation: __

'PSE&G will initiate this Action Plan in September, 1983. It will be coopleted by September 1984.

9 2.1.5 Action Plan for an Organizational Transition Manag_ement Process Obj ec tive:

Develop and implement an.. integrated organizational transition management process which will assist management to:

1. Identify and address'any remaining adverse effects of the recent Nuclear Department reorganization and relocation in terms of employee perceptions and attitudes ( e.g . , perceived barriers between the plant organization and other departments which relocated from Newark; confusion about responsibilities and resulting lack of ownership) .

l 2. Clarify (and/or develop as necessary) organizational procedures, including departmental '

interface agreements, and functional responsibilities for the implementat ion of management control systems.

3. Identify and resolve intra- and inter-departmental communication problems.

4. Address f acilities planning as this relates to problems with geographic f ragmentation of work f unctions- or adequate housing of. staf f resources.

5. Develop realist-ic plans ~and implemen t a t io n schedules for the management of future org anization transitions.~.

x Actions: .

1. PSE&G will establish within 'the Nuclear Department a full-time organization development staff.

position, reporting to the Manager-Methods and Adm in ist r at ion.

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2. The Vice President - Nuclear will establish a Transition Management Team comprised of selected representatives from each Nuclear Department O rg aniz at io n.

3. The Manager - Methods and Administration will prepare a written charter for the Transition

. Management Team with a description of objectives, operating ground rules, membership criteria and required t ime commitments.

4. An orientation / team building session for the Transition Management Team and organizational development staff member will be conducted.

5. With the input of management, the OD staff person will prepare for and f acilitate Transition Manage-ment Team meetings on a regularly scheduled basis.

For those action recommendations approved by

. management, the Transition Management Team and organizational development staff person will develop specific action plans includ ing resource requirements, responsibility assignments, milestones and t ime lines. Reports and recommendations from the Transition Management Team will be made directly to the Vice President Nuclear.

Implementation:

PSE&G will initiate this Action Plan after commencement of the Action Plans 2.1.1 through 2.1.4.

Target completion for this task is November 1984.

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2.2 SAFETY REVIEW AND COMPLIANCE ACTIVITIES 2.2.1 Action Plan to Improve Safety Review Management Activities Obj ective:

Evaluate the existing safety review management activites to address improvements that would maximize the ef f ective use of resources in a manner consistent with the need to assure safe, reliable operation of the plants.

Actions:

1. PSE&G will evaluate the specific objectives of the Safety Review Management Program, and identify all organizations within the Nuclear Department and PSE&G Corporate that are involved with safety review, safety assessment, safety audit or safety management to determine:

a. Specific functions each organization performs

. related to safety.

b. Procedures which define the role each organization has in safety matters.

c. The authority each organization has for safety matters.

d. The resources of that organization devoted to safety.

2. Using data from Action Item 1 to develop an interview plan, PSE&G will conduct a series of interviews with the manager and selected representatives f rom each of the organizations id ent i f ied to determine the perceived role and effectiveness of that organization in safety review m anag emen t .

3. The results of the interviews and the review of the collected documents will be evaluated to id ent if y the following: .

a. Overlapping, inconsistency or duplication in responsibilities or authorities.

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b. Areas where compliance with regulatory

, requirements can be improved.

4. Using the information gained from Action Items 1

. through 3, a workshop will be designed and conducted for key personnel from the identified org aniz at ions if necessary.

5. Following Action Items 3 or 4, PSE&G will prepare a report which will include the following:

a. A summary of the review process including the workshop if it is utilized.

b. Specific recommendations that will maximize the effective use of resources.

c. The actions necessary to implement the j recommendations.

d. A proposed schedule for implementation of recommendations.

, The report will be reviewed with workshop participants and other af fected organizations before being submitted to management for approval.

6. After obtaining management approval of the reporc, implement the recommendations including:

a. Discussions with the NRC of any organizational revisions proposed by the evaluation of the safety review process.

b. Preparing revised procedures and charters as necessary.

c. Developing a training program that will instruct all affected personnel of changes to be implemented ,

d. Formalization of the schedule for the

, implementation program.

7. Following implementation, management will conduct periodic evaluations of the effectiveness of this program.

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Implementation:

PSE&G will initiate this action plan in September 1983. The implementation program, including procedures and a training program, will be completed by October 1984. A schedule for implementation of those procedures and training will be developed at that time.

2.2.2 Action Plan to Improve Commitment Identification, Tracking and Close-out l

Obj ec tive:

Identify and implement changes to consolidate and I

improve PSE&G commitment tracking systems to assure that established commitments are acceptably closed-out in reasonable time frames. An add itional objective is l to clearly define the authority to make commitments within the Nuclear Department.

Actions for Commitment Tracking:

l. 1. PSE&G will identify and assign one ind iv idu al

) (Commitment Improvement Coord inator) , within the l Nuclear Department, to be responsible for this program.

2. Establish a Management Advisory Group with management representatives from Nuclear Support (Licensing and Regulation), Salem Operations, Methods and Administration and Quality Assurance.

This Management Advisory Group will provide direction to the Coordinator in the completion of the action plan.

3. The Commitment Improvement Coordinator will identify the types of commitments and tracking systems that exist within the Nuclear Department.

Both manual and automatic tracking systems currently used within the Nuclear Department or in associated departments in the corporate headquarters will be id en t i f ied . During this process the responsible party for each of these tracking systems shall be delineated and copies of the procedures governing each of the tracking 2-12

systems shall be obtained for further evaluation.

PSE&G will prepare a detailed questionnaire using the information obtained above to aid in interviewing.

'. 4. After identifying the commitments and the tracking systems, the Coord inator will in t erv iew the responsible manager and/or individual within that organization who directly controls the tracking system to determine:

a. The purpose of the tracking system.

b. How and by whom the information from the tracking system is used.

c. The procedures that govern the use of the tracking system and whether or not the procedures are followed.

d. The actual needs of that manager or organization for a tracking system (i.e., what data does the manager have versus what data ,

, does he actually require).

e. The ef fectiveness of the feedback mechanism associated with that tracking . system.

5. The Coordinator will correlate and evaluate the results of these interviews to determine:

a. The actual needs for commitment tracking systems within the Nuclear Department.

b. Any duplication and overlaps between the v ar ious trecking systems.

c. The effectiveness of each tracking system and the procedure ( s) associated with that system.

d. The offectiveness of the feedback that is obtained from each of the tracking systems.

e. Whether a consolidated tracking system is

, practical for use within the Nuclear Department.

. 6. If a consolidated system is deemed appropriate (or a small series of systems) then appropriate specifications will be prepared to define what the systems will be and how they will work.

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7. ' Based on Action Items 5 and 6, evaluate the various

. tracking systems currently available to determine which will best meet the specification requirements.

8. In parallel with the evaluation of Action Item 7, review the existing systems to determine the status of items in each system and the frequency with which dates are not met or extensions to commitment dates are required.

Actions for Commitment Making:

9. As an initial effort the Commi tment Improvement Coordinator will identify who within the Nuclear Department currently makes commitments to the NRC.

10. He will interview these people to ascertain commitment responsibility.

11. The Commitment Improvement Coord inator will consolidate and evaluate the results of these interviews. ,

Coordinated Actions:

12. The Commitment Improvement Coordinator will consolidate the commitment making and commitment tracking evaluations described above into a Nuclear Department program with procedures that would clearly identify and define the authority for making commitments, along with the associated commitment tracking systems. He will develop

, associated training programs for all parties within the Nuclear Department to assure proper understanding of this consolidated commitment p rog r am . A schedule will be developed for administering the training program and follow-up evaluation of the ef f ectiveness of the consolidated program.

13. PSE&G will conduct a follow-up evaluation nine months after implementation of a revised department program to determine the effectiveness and efficiency of the program.

Implementation:

PSE&G will initiate this Action Plan in November 1983.

Completion of a consolidated Nuclear Department Program and Procedures will be by December 1984.

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2.3 Configuration Management 2.3.1 Action Plan to Implement a Fully Integrated Configuration Management Program Obj ective:

Ensure that the Nuclear Department has an integrated program which will ef fectively control the configuration of the nuclear stations.

Configuration management is a program comprised of many individual elements within the areas of configuration identification, configuration control, configuration status and configuration verification. Most, if no t all, of the individual elements currently exist within the Nuclear Department. The goal of this action plan is to ensure that all elements of a configuration management program are fully integrated and implemen ted .

Actions:

1. To direct the activities of this action plan, PSE&G will establish a Management Advisory Group to include management level representatives of Nuclear Eng ineer ing , Nuclear Services, Salem Operations, and Quality Assurance.

2. The Management Advisory Group will develop the goals and specific elements of an in teg rat ed conf iguration management program.

3. The Management Advisory Group will review the procedures wh* ' address the specific elements of Configuration Management to determine if they provide suf ficient definition of that element and evaluate the effectiveness of the current procedures.

4. The synergistic ef fect of the various existing program elements will be evaluated against the configuration Management Program goals developed in Action Item 2.

S. Por those elements identified as needing improvement and/or revision or ident i f ied as not 2-15

currently existing, specific action plans and scoping documents will be prepared to effect

. implementation. l l

6. PSE&G will prepare a formal report del ineat ing

- overall recommendations, implementation steps

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identified in Action Item 5 and an implement a t ion schedule for the integrated, Configuration Management Program.

7. The Management Advisory Group will obtain management approval and implement the approved prog ram.

8. After implement a t ion, PSE&G will perform periodic reviews to evaluate the effectiveness of the program and recommend refinements if determined necessary.

Implementation:

PSE&G will initiate this Action Plan in September 1983. The goals and definition of the specific elements would be completed by November 1983 with

. overall recommendations in a final report prepared by August 1984.

203.2 Action Plan to Improve Change Control Process Obj ec tive:

Make the design change process more ef ficient and more effective. Give particular consideration to screening potential changes, streamlining the Design Change Request / Design Change Package process and incorporating completed changes into appropriate key design documents.

Actions:

1. The Management Advisory Group established in Action Plan 2.3.1 will direct this activity.

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2. A consultant will be utilized to address the

• , various aspects of the design change process.

3. The consultant will develop recommendations for improvements to the Design Change Program and the existing Design Change Procedure. These recommendations will be presented to the Management Advisory Group.

- 4. The recommendations of the consultant will be reviewed first by the Management Advisory Group and, through that group, by other affected organizations within the Nuclear Department. After the review is complete, an implementation program and schedule of implementation will be developed.

5. The Management Advisory Group will obtain management approval and implement the approved recommendations.

6. Following completion of the implementat ion program, reviews of the ef f ectiveness of the new program will be performed annually.

Implementation:

. PSE&G will initiate this Action Plan in October 198 3.

. Procedures will be developed and an implemen t a t ion program ready to start by November 1984.

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2.4 OPERATIONS AND OPERATION SUPPORT

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2.4.1 Action Plan for Maintaining Plant Cleanliness and General Appearance at a H igh Standard Obj ective: ,

Establish and implement a plan by which the cleanli-ness cnd general appearance of the station can be maintained at a high level, appropriate to operating conditions.

Actions:

1. As a one-time ef fort, PSE&G will form a working group to develop and organize a " Plant Pride Cleanup Program" which will upgrade plant cleanliness and improve the condition of the working environment.

2. PSE&G will develop a program of " team building" which will commence during the " Plant Pride Cleanup

. Program" implement a t io n. This program will include department and station activities that correspond with the completion of the plant housekeeping upgrade, and that will foster general attitude improvements.

3. A committee will be assigned to develop a plan to maintain the upgraded plant cleanliness achieved by the " Plant Pride Cleanup Program".

4. After the plan iden t i f ied in Action Item 3 is developed, the committee will analyze the resources required to assure implementation of the upgradad housekeeping criteria on a continuous basis appropriate to plant operating conditions.

5. Obtain Nuclear Department management approval and support for the above programs including manpower, org anizational mod if ications and responsibilit ies.

6. Salem Operations will review Station Procedures for compliance with the requirements of an ongoing program and make revisions accordingly. It will implement the continuous Programs of Plant Pride Cleanup based on upgraded attitudes and housekeeping criteria.

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Implementation:

The one time "Plent Pride Cleanup Program" is scheduled to be initiated in December 1983 and for completion by December 1984. Concurrent with the start of this program will be the initiation of the plan for maintaining upgraded plant cleanliness standards.

2.4.2 Action Plan for Compliance Monitoring of Technical and Equipment Specifications Obj ective:

Enhanca the existance of a complete and viable technical and equipment specification program for saf e, efficient and reliable operations.

Actions:

1. PSE6G will review the merits of establishing the position of an overall station operations cognizant engineer with specification responsibility for the operating f acility.

2. PSE&G will determine that existing methods assure that all technical and equipment specification documents within the Nuclear Department are appropriately documented, tracked, reviewed and incorporated into applicable procedures and programs.

! 3. PSE&G will assess the methods and procedures currently employed to monitor technical and equipment specification compliance.

4. For those items not presently addressed, PSE&G will implement appropriate corrective actions, and update appropriate documentation to incorporate

.any required changes.

Implementation:

Although the current prog r am is functional and largely successful, efforts will be made to review and strengthen all aspects and areas of the program. This review will be initiated by November 1984 and conclude by September 1985.

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2.4.3 Action Plan for Post Modification / Post Repair Testing Obj ective:

. Strengthen the post modification and post repair testing requirements and procedures.

Actions:

l. PSE&G will organize a working group representing the Nuclear Department Operations, Serv ic es , and Support Departments to review existing requirements for uniformity and consistency.

2. The working group will ensure the adequacy of the s

~

process for the development and review of test parameters and specifications assuring that test specifications and results receive appropriate approval.

3. The working group will evaluate the merits of combining the responsibilities for post modification and post repair testing within the Nuclear Services Department.

4. The results of all reviews and evaluations will be docum en ted in a report with appropriate recommendations to management.

Implementation:

PSE&G will initiate activities on this action plan no later than March 1984. All actions will be completed by November 1984.

2.4.4 Action Plan for Site Protection and Emergency Prepared ness Obj ective:

Ensure that plant security, emergency preparedness, fire protection and personnel safety are maintained at high performance levels.

Actions:

1. PSE&G will conduct separate reviews of the following programs:

a. Emergency Preparedness

b. Personnel Safety

, c. Fire Protection

d. Plant Security 2-20 j

2.' Each review conducted by PSE&G will include the

. following activit ies, and will be concluded with written recommend ations for revisions in policy or procedures, if applicable.

a. Review and spot check past violations and corrective action plans to assure that root causes were determined and the potential for reoccurrence has been minimized.

b. Review and verify that procedures address all requirements and are clearly defined.

c. Determ ine internal group support requirements includ ing staf fing levels to assure suf ficient resources have been allocated.

d. Determine external support requirements from other Nuclear Department groups, including staffing levels, to assure sufficient resources have been allocated.

3. The recommendations for program and/or procedure changes will be implemented as they are approved by PSE&G management. Appropriate training will be p rov id ed to assure that key personnel are cognizant of procedural requirements and their responsibilities and accountabilities in each area.

Implementat ion:

PSE&G will begin independent reviews of each program in September 1983. Each review will be completed and appropriate changes incorporated by December 1984, 2.4.5 Action Plan to Strengthen the Nuclear Engineering Organization and Improve Coordination Between Nuclear E ng ineer ing and Operations objective:

Strengthen the Nuclear Engineering organization and improve coordination between Engineering and Operations.

Actions to Assist Nuclear Engineering Staffing

. 1. PSE&G will expeditiously staf f the open supervisory positions within Nuclear Engineering with qualified personnel.

2-21

2.' PSE&G will develop a new hire orientation program to provide background training for new Nuclear Department Engineering professional personnel. The orientation will include specifics on the

. particular plant to which an individual might be assigned.

Actions to Improve Inter-departmental Relations Between Nuclear Engineering and Operations

3. A series of team building sessions and related activities with Nuclear Engineering and Salem Operations personnel will be conducted by PSE&G.

4. PSE&G will conduct separate team building sessions for the supervisory and group head level personnel in the two organizations.

5. PSE&G will evaluate the results of the te am build ing sessions to determine the following:

a. The identified " problems" and recommended solutions for those problems.

b. The most ef f ective manner for implemen t ing the recommend at io ns .

c. The most ef fective way to establish a rapport between the Nuclear Engineering sponsor engineers and station personnel.

6. Recommendations resulting from Action Item 5 will be developed, formalized and presented to Nuclear Department management for approval with a proposed implementation schedule.

7. Subsequent to management approval, each department will develop any required procedures and prepare an informal training program for presentation to applicable personnel.

8. The department General Managers will convene a series of joint quarterly meetings between the managers and supervisors in the two organizations specifically to evaluate the ef fectiveness of this program and to identify and resolve any problems that may still exist.

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Ac'tions to Improve Nuclear Engineering Management

. Information Systems

9. As a parallel effort to the above described prog rams , representative from Nuclear Engineering and Methods and Administration shall review the present Management Information Systems (MIS) available for status tracking of work and other managerial information requirements.

10. PSE&G management will approve and implement the approved Management Information System.

This item will be done in full coordination with Action Plan 2.7.3., the Recommended Action Plan for Information Systems.

Implementation:

PSE&G will initiate this Action Plan in September 1983. The Action Plan will be completed by October 1984 except for Action Items 9 and 10. Action Items 9 and 10 will be initiated consistent with development of

. overall goals from Action Plan 2.7.3.

4 l-l l

l i 2-23 l

2.5 OdALITY ASSURANCE 2.5.1 Action Plan for Improving the Ouality Assurance

- Department Organization Objective Improve the internal capability of the Ouality Assurance Department (OAD) to manage the Salem Quality Assurance (OA) program through enhanced communications.

Actions

1. PSE&G will staff open positions within the OA Department in a timely manner. Priority will be given to selection of personnel with Reactor Operator experience.

2. The OA Manager and his supervisors will conduct a team building session to identify priority concerns within the department, to delineate support actions required from the Vice President -

Nuclear and to define associated responsibilities.

3. The Vice President - Nuclear and the OA Department Manager, will meet to discuss priority concerns for the OA Department and how these should be resolved.

4 A OA Department team building session for all management and supervisory personnel to identify and initiate resolution of departmental concerns will be conducted.

5. The OAM will perform appropriate follow-up actions to the team-building session.

6. A study of the feasibility of relocating all OA Department functions together geographically on Artificial Island will be conducted.

, 7. PSE&G will expedite the relocation of all OA Department personnel to the site.

8 PSE&G will evaluate the positions of the OA Manager and his supporting staff to ensure they are commensurate with assigned responsibilties.

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2-24 l-L

9 .* The OA Manager will assess the total OA Department

. personnel requirements and allocation to the various groups. This will be done prior to beginning and subsequent to completion of the

- Action Plan investigations.

10. Upon completion of all relevant action items in the Action Plans 2.5.1 and 2.5.2, the OA Manager

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will review and revise the OA Departmen t organization charter as necessary, and submit for appropriate management approval.

Implementation PSE&G will initiate this Action Plan to enhance the internal capacity of the OAD to manage the Salem OA program in November 1983, with completion in September 1984.

2.5.2 Action Plan for Improved Interdepartmental Relation-ships Between the Ouality Assurance and Other Nuclear Department Organizations Objective Improve coordination procedures and working relationships between the Quality Assurance (OA) and other Nuclear Department organizations.

Actions

1. The OAD Manager, will initiate a series of individual meetings with all Nuclear Department organization managers to: .

a. review organizational charters and clarify any confusion or concern about overlaps in jurisdictional scopes,

b. discuss concerns identified in the meeting with the Vice President Nuclear (see Action Plan 2.5.1).

c. solicit input about specific OA Department programmatic, or interface concerns and recommendations from each manager.

d. develop agreements about future informal coordination processes between specific departments and the OA Department.

2-25

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2.' The OA Manager will meet with the QA Manager of

. the Plant Betterment Contractor to:

a. review the charters of the two organizations

- and clarify any confusion or concerns about overlaps in jurisdictional scopes.

b. develop formal procedures for improved interface between the two groups.

c. agree upon informal communication processes to be utilized on a regular basis for coordination purposes.

Existing documentation will be updated to incorporate the results of the meeting as needed.

3. PSE&G will review current departmental responsibilities for attendance at NRC exit interviews to assess if provisions currently exist for QA attendance at the subject interviews.

Appropriate action will be taken to assure prior OA notification and attendance by OA representatives at NRC exit interviews and document the results of this review.

4. PSE&G will identify common concerns relative to OA 1

acceptability standards, review and approval process, interface responsibilities, etc.

l 5. The OA Manager will meet with the Vice President -

l Nuclear and his direct reports to resolve any remaining concerns.

i j Implementation ,

PSE&G,will initiate the above actions to improve interdepartmental relationships by December 1983. The Action Plan will be completed by March 1985.

2.5.3 Action Plan for Improving the Ouality Assurance Department Procedures and Work Activities Objective Improve Quality Assurance procedures and work

'. activities as these relate to auditing, monitoring and Quality Control inspection functions. Improve quality engineering review during the procurement cycle.

Improve OA nonconformance control activity.

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Ac'tions 4

1. Subsequent to the reorganization of the OA function on January 3, 1983, OA Nuclear Operations '

- had initiated actions to assess previous philosopnies, methods of implementation, degree of  ;

involvement and procedural acceptabililty. This assessment resulted in a plan to restructure the previous OA Manual and update OA procedures to reflect the new organization and revised methods of implementing the OA Program. The plan is presently being implemented. Completion of this activity will be addressed here and includes the following:

a. Revision to the Salem updated Final Safety Analysis Report Section 17.2 to reflect the current organization.

b. Clarification of work order traceability requirements for Commercial Catalog Items (CCI).

c. Provision for additional guidance for classification of OA records by Technical Document Room (TDR) in addition to documenting the requirements for the TDR storage area.

d. Modification of the OA monitoring schedule to

, reflect varying work activities and their importance. Provide for additional QA monitoring of critical activities such ac calibration and repair.

e. Final approval, issuance and implementation of the OA Training and Certification Manual.

f. Provision for systematic OA verification of corrective actions and regulatory commitments.

g. Procurement control process including procurement document review, safety classification of items, establishment of

. Quality Assurance requirements including documentation, storage and handling requirements.

, h. Review of contractor procured non-safety related items for consistent and correct classification.

4

, , 2-27

i. Consolidation and standardization of the OA

. receiving inspection functions including evaluation of sampling plans and more detailed receiving inspection guidance.

j. Revision to the corrective action follow-up system to provide more timely close-out and escalation as required.

k. Development of trend analysis program to include data items such as Correction Action Requests and Deficiency Reports.

1. Strengthening the QA audit program to provide for more in-depth assessment of the control systems to assure adequate coverage of all required subjects / areas.

m. Enhancement of OA auditor training to include additional operation exposure,

n. Provision for guidance in establishing OC inspection points and necessary interface requirements with the applicable performing departments.

o. Provision for additional guidance for OA review of contractor work packages.

. p. Formalization of the OA final walkdown and acceptance of contrac. tor work activities including the use of working sketches.

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2. Subsequent to final review and revision of the OA j procedures, workshops will be held with all i applicable OA personnel to assure adequate understanding of associated responsibilities and' implementation requirements.

3. PSE&G will establish an evaluation team to investigate the feasibility of developing a uniform Deficiency Report (DR) system. The team will evaluate current control programs and proposed information systems. Based upon the results of the team evaluation, PSE&G will identify responsibility for control of DRs and develop the necessary system and procedures. This

. action item will be coordinated with the larger effort to develop Information Systems (2.7.3).

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Implementation PSE&G has already initiated action to assess and update applicable OA procedure to reflect the recent

- reorganization, increased involvement in activities and current OA practices. The draft OA procedures will be reviewed and revised, as required, in accordance with the actions of 2.5.1 and 2.5.2 The estimated completion date for this activity is December 1984. Completion of item 2.5.3.3 is contingent on Action Plan 2.7.3.

1 1

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2.6 MAINTENANCE AND PLANT BETTERMENT .

2.6.1 Action Plan for Clarifying Organizational

. Responsibility and Interfaces in the Maintenance Area Objective Clarify organizational responsibilities and accountabilities associated with the Maintenance function and establish a maintenance management structure that effectively and efficiently meets the

' needs of the Nuclear Department.

Actions

1. PSE&G will establish a review group including Nuclear Operations, Nuclear Services and Support, and an outside consultant to evaluate the present responsibilities of the maintenance organizations for all activities associated with the maintenance of the nuclear units. The review group will

. prepare recommendations for the effective and efficient management of the maintenance activities for management approval.

2. A working group will develop the details of, and establish the approved Maintenance Management Organization Plan.

3. The plan will address the necessary steps and actions to designate:

a. Administrative activities such as: personnel, budgeting, procurement, documentation and records, industrial relations procedural approvals, etc.

b. Planning activities such as: Repair and Maintenance Procedure System (RAMPS), managed maintenance programs, outage, etc.

c. Priority staffing needs with appropriate time lines for implementation.

d. Routine repair, preventative maintenance and outage maintenance responsibilities.

e. The use and role of the Plant Betterment Contractor during and following plan

. implementation.

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f. Housekeeping for the plant and site environs.

g. Facility needs.

4. The plan will assure that appropriate personnel are instructed in proper implementation of the Maintenance Management Plan.

5. During the implementation of the Maintenance Management Plan, an organizational development advisor will monitor plan progress to assure all objectives and broader ranged criteria are met.

Implementation PSE&G initiated implemention of this Action Plan in July 1983. A transitional phased approach for completion of the Plan will occur over a scheduled time interval to be determined with the final approved Maintenance Management Plan. All plan activities will be completed by December 1984.

2.6.2 Action Plans for Enhancing Maintenar.ce Planning, Monitoring, and Control

^

Objective Provide a managed maintenance program to facilitate

, the planning, scheduling and analysis of maintenance work activities.

Actions

1. Through the use of a working group, the Nucle'ar Department will analyze the requirements for a managed maintenance program which will assure an efficient methodology for planning, scheduling and control of work orders. The working group will evaluate enhancing the Repair and Maintenance Procedure System (RAMPS) to perform these functions.

. 2. The working group will review the various automated maintenance information-systems and techniques currently in use at the station and identify their scope and capability. They will

, also evaluate the cost effectiveness of consolidating various maintenance information systems.

2-31

3 .' The working group shall analyze the merits of

- non-outage scheduling of daily activities as part of a computerized managed maintenance program.

4 They will evaluate how the non-outage managed maintenance program can be' integrated with outage planning and scheduling.

5. It will be determined how data to support the information needs identified above could be most efficiently inputted and collated.

6. The hardware and sof tware requirements needed to implement the enhanced programs will be analyzed.

7. As required, the working group will submit for approval recommendations for enhancing maintenance planning, monitoring,. and control. PSE&G will implement approved recommendations.

8. The working group will revise or write procedures that will support the timely input and retrieval of maintenance work order information. These procedures will address the use of corrective maintenance and preventive maintenance (PM) data in the analysis of equipment performance and maintenance planning.

9. Maintenance and Training Departments will jointly

. develop and implement a training program to instruct appropriate personnel on the use of managed maintenance programs.

10. PSE&G will establish a program to update the Repair and Maintenance Proc'edure System (RAMPS) data base and integrate inventory and work order records into the configuration management system.

11. This program will update the storeroom and warehousing support portions of the managed maintenance program.

12. The working group will analyze the maintenance,

, - I&C planning and storeroom organizations to assure they can meet the staf fing requirement and structure to implement the enhanced management programs.

Implementation:

PSE&G will initiate this Action Plan in September, 1983. Complete implementation of the programs

! including the upgrade of storeroom and warehousing, as it affects planned maintenance, will be completed by June 1985.

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,2.6.3 Action Plan to_ Reduce the Number of Backlogged

- Maintenance Work Items Objective Reduce the non-outage work order backlog to permit current maintenance activities to be completed in a timely, well planned manner.

Actions

1. PSE&G will delineate and' classify the backlogged work orders by design changes, priority, system, component, work orders on hold due to spare parts availability or engineering support, preventative maintenance, corrective maintenance, plant location.

2. PSE&G will evaluate the cause or history of the l work order backlog by analyzing the '

classifications identified in Action Item 1, and determine if a root cause can be identified.

- 3. PSE6G will review each non-outage work order to assure it has an identified scope, procedural requirements, manpower required, time duration, material, tools or special services required.

4. PSE&G wil determine which corrective work orders can be cascaded to the next due date for preventive maintenance or planned future maintenance for that component.

5. A resource loaded schedule will be developed to reduce the work order backlog and in teg ra te this schedule into overall corrective maintenance demands. PSE&G will analyze the schedule assessing the need for prudent use of overtime and contractor support and implement the resultant program.

6. The work order backlog will be monitored to assure milestones are being met and efforts are being made to keep the backlog minimized.

7. PSE&G will analyze the department manpower resources to determine if they are adequate to minimize or limit future backlogs while staying within the station overtime guidelines.

2-33 f

Isplementation PSE&G will initiate this Action Plan with the classification and review of all outstanding work

- orders beginning in September, 1983. This will

- facilitate the reduction of work order backlog as outlined in the objective by January, 1985.

Sufficient information exists for each backlogged work order to facilitate the detailed categorization and root-cause identification.

2.6.4 Action Plan for Improved Maintenance, Calibration and Control of Measuring and Test Equipment Objective Ensure that calibration and control of measuring and test equipment is maintained at a high level of performance.

Actions

1. A working group representing the Operations,

. Services and Quality Assurance Departments will conduct a review of present station and site facilities and procedures used in the calibration and control of measuring and test en"ipment.

The working group will identifiy personnel resources and facility arrangements necessary to assure positive program control.

2. The group will revise any procedures or facility arrangements to assure that they are satisfactory.

They will evaluate the potential benefits and disadvantages of assigning responsibility for control of measuring and test equipment to one organization. The present plans to develop a centralized calibration laboratory will continue.

3. The Ouality Assurance Department will increase the level of monitoring in this area in conjunction with OA staffing increases addressed in. Section 2.5 of this report.

4 The Nuclear Training department will conduct a review of the present formal courses for supervisory and bargaining unit personnel to assure that these courses emphasize strict adherence to established requirements for calibration and control of measuring maintenance and test equipment. Appropriate revision will be made to

. training courses as required.

2-34

. Implementation PSE&G has initiated action on this plan with the procurement of some equipment and provisions for an initial staff to operate the centralized calibration laboratory. Completion of these actions including changes in procedures and facilities which may be required to meet proposed revisions, will be accomplished by August 1984.

2.6.5 Action Plan for Organizing for Outage Management and Improving the Planning, Monitoring and Controlling of Outage Objective Review and strengthen the outage function including

, management systems and procedures which will aid in the planning, monitoring and controlling (including costs) of outages.

Actions

1. PSE&G will establish a working group to review the existing assignment of authorities and responsibilities for all activities associated with preparing for and conducting outages. The group

. will prepare and submit recommendations for the effective management of pre-outage and outage activities, including organizational relationships, staffing requirements and analysis of important parameters.

2. Management will review and approve an organizational structure for managing the outage function.

3. The working group will develop an Outage Management Plan and schedule to implement the approved outage management organization. Included in this Plan will be necessary actions _to strengthen the

. planning, monitoring and controlling of outages.

The plan will specifically address:

a. Establishing management systems and procedures

'. to delineate authorities and responsibilities during all phases of planning for and conducting outages.

2-35

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c. Ensuring procedures provide all necessary input and records for outage management and documentation._

d. Developing [a listing- of workx.. items that can be performed during an unplanned' outage and a '

mechanism'forikeeping the listing. current.

e. Determining the need for facilities and ..,

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programs to efficiently and effec _t'ively utilize '

contractor personnel .

Implementation',

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PSE&G initiated the activities contained'in this plan in July'of1983. Final implementation of this strengthened outage function will be in place by April, 1985.

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2.7 Nu' clear Department Services 2.7.1 Action Plan to Establish an Etifective Records Management Program Objective Establish an effective, centralized records management program within the Nuclear Department.

Actions

1. PSE&G will perform a survey and analysis of the Nuclear Department's Records Management System.

This study will define the baseline of PSE&G's current records management program. The study will develop specific recommendations for upgrading current capabilities to ensure that the program supports all users within the Nuclear Department.

2. PSE&G will establish a working group to review the survey and analysis recommendations, and prepare an implementation plan for developing an ef fective records management program.

,' 3. The working group will obtain management's approval for the implementation plan and the committed resource schedule.

4. PSE&G will develop functional specifications for a records management retrieval system which supports all user requirements along with procedures and system documentation.

5. The procedures and system documentation will address the following:

a. A policy statement that centralizes for records identification, collection, encoding, microfilming, storage and retrieval.

b. Organizational requirements, interfaces and

- resource requirements to effectively ~ maintain a records management program. .

c. Development of a record type list which

'. shall be determined by reviewing PSE&G policies, procedures, records, files and other instructions.

l' 2-37

d

d. Forms and procedures that ensure standard indexing requirements for each record type are established.

e. The capturing of all records and forwarding them to the records management organization for processing.

f. Report writing capabilities within the records retrieval system which will allow the elimina-tion of redundant reports and overlapping data contained in other information systems as well as eliminating manual logs, lists and indexes where practical.

g. Review the attributes of the indexing data in the Computer Assisted Records Management System (CARMS) and other retrieval systems for compliance with upgraded indexing standards.

Develop a method to correct computer records to agree with indexing standards.

h. Identification of all regulatory, licensing and commercial records management related requirements.

i. Development of user manuals, programming documentation, satellite station instructions and other procedures for implementing an

- effective records management program.

6. PSE&G will install an upgraded records retrieval system on company computers using inhouse software and vendor supplied programs where possible.

7.. Facilities and equipment will be provided as needed, to accommodate the upgraded records retrieval system.

8. All records retention schedules will be updated to ensure compliance with regulatory and commercial requirements.

9. PSE&G will develop a training program for the Records Management Program.

10. PSE&G will assure that mechanisms are in place to

- routinely audit organizations generating documents for compliance with records turnover requirements.

4 4,

2-38

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Im'plementation A survey and analysis of the Nuclear Department's Records Management Program was initiated in July

- 1983 to provide observations and recommendations for its upgrade. This Action Plan will be coordinated with the Document Control Action Plan 2.7.2.

An ef fective Records Management Program will be developed by July, 1985.

2.7.2 Action Plan for Integrating the Document Control Function Objective Integrate document control functions performed by all PSE&G organizations that support the Nuclear Department. This applies to both safety and non-safety related documents which support and control the design basis for the plant including drawings, specifications, design criteria, procedures, etc.

Actions

1. PSE&G will perform a survey and analysis of the Nuclear Department's existing document control activities. The study will provide observations and specific recommendations for upgrading current

. capabilities to ensure that the procedures support all users within the Nuclear Department.

2. Following Action Item 1, a PSE&G working group will review the survey and analysis recommendations and prepare an implementation plan to develop an integrated document control function. The working group will be the same working group discussed in the Records Management Action Plan (2.7.1)

3. The working group will obtain management approval for the implementation plan and the committed resources schedule.

4. PSE&G will implement an integrated document control program within the Nuclear Department that includes the preparation of functional specifications for document control activities along with procedures and system documentation.

2-39

5.' The procedures and system documentation will

. include:

a. Organizational requirements and interfaces to

. effectively maintain integrated document control functions.

b. An on-line, computer based, design document index system and the maintenance of this system on a current basis.

c. An evaluation of the feasibility of incorporating automated distribution capabilities into the system; utilization of existing information systems to the maximum extent possible.

d. Report writing capabilities within the on-line system which eliminate manual logs, lists and indexes where practical.

e. Identification of all regulatory, licensing and commercial requirements related to ,

. document control.

f. Necessary forms for requesting, processing or transmitting design documents. 0

g. Assurance that the system is properly documented, controlled and proceduralized.

6 The working group will identify all design documents and their current revision or issue status along with associated change documents applicable to Nuclear Department activities, and input this data into the design document index system.

7 The working group will assure that documents in the custody of control stations are current.

8. PSE&G will develop department wide training programs for the document control functions.-

9. PSE&G will-establish a continual internal audit function within document control to assure that documentation is maintained properly by individuals and control stations,-and corresponds to the design document index and the record copy maintained by document control.

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Implementation The development of the document control function will be coordinated with the implementation of the Records Management Action Plan. PSE&G initiated a survey and analysis in July 1983. The integrated document control function will be in place by July, 1985.

2.7.3 Recommended Action Plan for Information Systems Objective Determine the management information needs of the Nuclear Department, evaluate how these needs can be met via a common data base management system and construct a plan to implement an integrated system.

Actions

1. PSE&G will establish a working group to review the Phase II Information Management Task Force Report on information systems and reassess tFe current needs of the department.

2. The working group will develop a rolling three year implementation plan that addresses:

a. organizational structure and development.

. b. responsibilities.

c. staffing requirements,

d. intra-departmental relationships.

e. inter-departmental relationships.

f. overall resource requirements including.

hardware, software and consultant services.

g. prioritized implementation schedule.

3. The working group will obtain management's approval for the plan and the committed resource schedule.

4. The working group will analyze the technical requirements of system development personnel to

. assure the necessary level of experience is available in all application areas.

5. PSE&G will implement data base information systems

'. programs.

6. The working group will establish the necessary management controls to assure that all information is correct, current and is supportive of work procedures and responsibilities of the department.

2-41

l Implementation PSE&G will re-initiate a working group to analyze past information systems efforts and the current needs of the Nuclear Department. A rolling three year plan will be completed by September 1983, for approval and impl emen t a t io n. The implementation phase itself will be completed in June 1987.

2.7.4 Action Plan for Enhancing the Training Program's Capacity to Ef fectively Support Nuclear Department Training Needs Obj ective Continue to develop and improve the Nuclear Training Department organization and training programs provided by staff.

Actions

1. PSE&G will expeditiously staf f key Nuclear Training Department positions (Department Heads and Training Supervisors) with qualified personnel.

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2. The Nuclear Training Department will assess its present system for incorporating design changes and changes in policy and procedures into training

. program content. Appropriate revisions to current Training Department practices will be implemented and documented if the assessment indicates such action will strengthen the program.

3. An interdepartmental training oversight committee will be established as well as review groups for each job area.

, 4. PSE&G will conduct a review of current qualification and training programs for OA/OC personnel to assure compliance with applicable requirements. Discipline oriented training certification course outlines and procedures

. will be developed as required. Training will be conducted as necessary for the certification of applicable OA personnel.

, 5. PSE&G will evaluate the reassignment of OA/OC training and certification to the Nuclear Training Department.

2-42

Implementation The Action Plan activities are underway at this time.

All action items will be completed by the end of April,1984.

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9 2-43 u-

3.0 PROdRAM IMPLEMENTATION The Action Plans addressed in this report will be implemented over the next three years. However, the majority of the activities will be completed in 1984. The overall responsibility a for successful completion of all Action Plan implemen t a t io n activities rests with the Nuclear Department Vice President. To discharge this responsibility, the Vice President - Nuclear will assign a Nuclear Department Manager to execute each Action Plan as an Action Plan sponsor. Action Plan sponsors will have the managerial authority and support of the Nuclear Department to ensure appropriate implementation success.

4 Each Action Plan sponsor will be knowledgeable about the details and intent of Action Plans under his sponsorship. All manager sponsors will give Action Pl an implementation activities high priority consistent with, and second only to, the safe operation of the nuclear units at Artificial Island. Where direct reports to the Vice President - Nuclear are Action Plan sponsors, they will be provided with additional resources to manage the Action Plan implementation process as necessary.

Table 3-1 outlines Action Plan sponsor assignments and

. responsibil~ity. Figure 3-1 depicts the management of Action Plan implementat ion act ivit ies.

- To assist the Vice President - Nuclear in monitoring and controlling the overall Action Plan implementat ion program, a full-t ime Program Director will be appointed. The Program Director will be~ responsible to the Vice President - Nuclear to provide overall program coordination and direction.

The Director will monitor program status by establishing administrative controls with the Action Plan sponsors, other contributing PSE&G personnel and consultants assigned to Action Plan tasks. He will identify areas requiring management attention to ensure the progression of an integrated implementation process. This will include coordinating meetings i between various principles in order to resolve responsibility issues and coordinating working sessions to preclude duplicated efforts. He will provide a weekly written status summary to the Vice President - Nuclear. This summary will include: status update on all Action Plans, dif ficulties encountered,- issues

!, requiring higher management resolution -and recommendations for required actions. The Director will be responsible for the preparation of any reports or presentations required by the NRC or corporate.

The PSELG Nuclear Oversight Committee will provide an oversight function during the' Action Plan implementation phase.

I 3-1

M Figu'res 3-2 and 3-3 present PSE&G's schedule for the

. implementation of Action Plan activities presented in this report. Many of the Action Plans rely heavily upon the assistance of contractors, consultants and the direct hiring of additional personnel. Every effort will be made by PSE&G to maintain the identified implementation schedules; however the timely availability of such personnel resources could become a constraining factor. Another factor which could affect schedule completion dates is an unforeseen change in the present priority ass ig nment s.

Figure 3-2 presents a detailed bar chart implementation schedule broken down to the Action Plan activity level. Figure 3-3 presents this same information at the summary level for each of the major Plan sections.

The Action Plans described herein are essentially guidelines describing the work to be done to achieve the goals of a particular Action Pl an. Although they represent the best efforts of the dedicated task force assigned to their preparation, departures in approach by the Action Plan sponsor may be taken so long as the end objective is met. The Plans will be implemented in conjunction with an integrated resource-loaded computerized

. scheduling network showing the interrelationship between individual Plans. This network will facilitate more efficient tracking of progress.

0 0

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3-2

TABLE 3-1 ACTION PLAN RESPONSIBILITY SPONSOR 2.1.1 Functional Analysis of the VPN R. Burricelli Position and all Direct Reports 2.1.2 Working Relationships between R. Burricelli Nuclear Department and Corporate Public Relations, Human Resources, Purchasing 2.1.3 Completion and Implementation R. Gehret of the Nuclear Department Policy Manual, VPN-1, and Supporting Departmental Procedures 2.1.4 Communications between the R. Burricelli Nuclear Department and Corporate 2.1.5 Development and Implementation R. Burricelli of an Effective Transition Management Process 2.2.1 Safety Review Management P. Krishna

, Activities 2.2.2 Commitment Identification and E. Liden Tracking 2.3.1 Integrated Configuration D. Jagt Management Program 2.3.2 Change Control Process D. Jagt 2.4.1 Plant Cleanliness and General L. Fry Appearance 2.4.2 Compliar ce Monitoring of L. Miller

. Technical and Equipment Specifications 2.4.3 Post Modification / Post Repair F. Meyer 2.4.4 Site Protection and Emergency P. Moeller Preparedness 3-3 I

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. , ACTION PLAN RESPONSIBILITY ,

l SPONSOR 2.4.5 Strengthen Nuclear Engineering J. Bootgger and Coordination Between

,- Nuclear Engineering and Operations 2.5.1 .0uality Assurance Department A. Nassman (OAD) Organization 2.5.2- Interdepartmental Relationships A. Nassman between the OAD and Other Nuclear Department Organiza-tions 2.5.3 OA Procedures and Work A. Nassman

Activities

, 2.6.1 Organization Responsibilities H. Midura and Interfaces in the Maintenance Area 2.6.2 Maintenance Planning, J. Gallagher

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Monitoring and Control i 2.6.3 Backlogged Maintenance J. Gallagher

. Work Items i 2.6.4 Maintenance, Calibration and F. Meyer Control of Measuring and Test Equipment

2. 6. 5. Organizating for Outage H. Midura Management and~ Improving

{ Planning, Monitoring and i Control of Outages 2.7.1 Records Management Prog raia R. Gehret 2.7.2 Document Control Function R. Gehret 2.7.3 Information Systems R. Gehret 2.7.4 Nuclear Training Program H. Hanson 3-4 O

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FIGURE 3-2 ACTION PLAN SCHEDULE NUMBER DESCRIPTION 1983 1984 1985 1986 1987 2.1.1. FUNCTL ANALYSIS Sxxxxnxxxxxxxxx0 '

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VP POS & DIR REPORTS 2.1.2 ND & CORP MATRIX Sxxxx::xxxxxxxxx0 RELATIONSHIPS 2.1.3 ND POLICY MANUAL

& SUPPORT PROCED SxxxxnxxxxxxxxxxxxxnxxxxxxxxS 2.1.4 ND & CORP'COMMUN SxxxxnxxxxxxxxS 2.1.5 ND TRANSITION DxnxxxxxxxxxxN MGMT PROCESS 2.2.1 SAFETY REVIEW Sxxxx::xxxxxxxxx0 MANAGEMENT 2.2.2 COMMIT TPACKING NxxnxxxxxxxxxxxD AND CLOSEOUT 2.3.1 INTEGRATED ,

SxxxxxxxxxxxxA CONFIGURE MGMT I 2.3.2 CIIANGE CONTROL OxxxxxxxxxxxxxxN PROCESS 2.4.1 MAINTAINING DxnxxxxxxxxxxxD PLANT CLEANLI-NESS 2.4.2 COMPLIANCE- NxxxxxxxxxxxS MONITOR OF TECil

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ACTION PLAN SCHEDULE NUMBER DESCRIPTION 1983 1984 1985 1986 1987 2.4.3. POST MOD AND Mxxxx'xxxN POST REPAIR .

TESTING 2.4.4' SITE PROTECTION SxxxxxxxxxxxxxxxxD

& EMERG PREPARD 2.4.5 NUCL ENG & OPER Sxxxxxxxxxxxxxx0 COORDINATION

'2.5.1 OA DEPT NxxnxxxxxxxxS ORGANI ZATION- l 2.5.2 OA RELATIONSHIPS Dxnxxxxxxxxxxxxx::xxM WITH OTHER DEPTS 2.5.3 OA PROCED & WORK AxxxxxnxxxxxxxxxxxD ACTIVITIES 2.6.1 MAINT AREA ORGAN JxxxxxxnxxxxxxxxxxxD RESONSE & INTFC . !

2.6.2 MAINT PLANNING SxxxxxxxxxxxxxxxxxxnxxxxJ MONITORING &

CONTROL 2.6.3 HACKLOGGED MAINT Sxxxxnxxxxxxxxxxxxx::J WORK ITEMS 2.6.4 MEASURING AND Jxxxxxx::xxxxxxxA TEST'EOUIPMENT ,

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FIGURE 3-2 ACTION PLAN SCHEDULE NUMBER; . DESCRIPTION 1983 1984 1985 1986 1987 .

2.7.2. DOCUMENT' CONTROL Jxxxxxxx:cxxxxxxxxxxxxx:cxxxxxxJ ~-

FUNCTION 2.7.3 INFORMATION S xx x x :: x x x x x x x x x x xx x :c x x x x xx x x x x x x x s: x x x x xx x x x x x x x s:x x x x xJ SYSTEMS 2.7.4 NUCLEAR TRNG Axxxxx2cxxxA PROGRAM 9

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NUMBER DESCRIPTION 1983 1984 1985 1986 1987 2.1 ORGANIZATION SxxxxnxxxxxxxxxxxxxnxxxxxxxxS MANAGEMENT 2.2 ' SAFETY REVIEW SxxxxxxxxxxxxxxxxD AND COMPLIANCE CONFIGURATION SxxxxnxxxxxxxxxxN 2.3 MANAGEMENT 2.4 OPERATIONS AND SxxxxnxxxxxxxxxxxxxnxxxxxxxxS OPERATIONS SUPPORT 2.5 OUALITY AxxxxxnxxxxxxxxxxxxxnxxM ASSURANCE 2.6 MAINTENANCE JxxxxxxxxxxxxxxxxxxxxnxxxxxJ AND' PLANT BETTERMENT 2.7 NUCLEAR JxxxxxxnxxxxxxxxxxxxxnxxxxxxxxxxxxxxxxxxxxxxxxxxxnxxxxxJ DEPARTMENT i SERVICES I

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