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| number = ML070510674
| number = ML070510674
| issue date = 02/21/2007
| issue date = 02/21/2007
| title = 02/21/2007, NMC Slides for Public Meeting, Conduct of Operations Action Plan Update.
| title = NMC Slides for Public Meeting, Conduct of Operations Action Plan Update.
| author name =  
| author name =  
| author affiliation = Nuclear Management Co, LLC
| author affiliation = Nuclear Management Co, LLC
Line 15: Line 15:


=Text=
=Text=
{{#Wiki_filter:2 Participants Participants Mark Reddemann Mark Reddemann VVP,NuclearOperationsSupport Jim McCarthyJim McCarthyDirector, Site Operations, PBNPBruce MacKissockOperations Manager, MNGP LenardBlockerOperations Manager, PNPRob HarrschOperations Manager, PBNPFreddie ForrestOperations Manager, PINGPPaul HardenSite Vice President, PNP Ed Ed ward ward WeinkamWeinkamDirector, Nuclear LicensingBoyd BeltzShift Manager, PBNPJason KindredShift Manager, MNGPToddMulfordShift Manager, PNP 3 Agenda Agenda*IntroductionMark Reddemann*Palisades AFW EventLenard Blocker*NMC Lessons Learnedand Action PlanRob Harrsch Freddie Forrest
{{#Wiki_filter:Participants Mark Reddemann   VP, Nuclear Operations Support Jim McCarthy      Director, Site Operations, PBNP Bruce MacKissock  Operations Manager, MNGP Lenard Blocker    Operations Manager, PNP Rob Harrsch      Operations Manager, PBNP Freddie Forrest  Operations Manager, PINGP Paul Harden      Site Vice President, PNP Edward Weinkam    Director, Nuclear Licensing Boyd Beltz        Shift Manager, PBNP Jason Kindred    Shift Manager, MNGP Todd Mulford      Shift Manager, PNP 2


Bruce MacKissock*Effectiveness MonitoringJim McCarthy*Industry Communicationsand SummaryMark Reddemann 4 Purpose PurposeDescribeactionsinitiatedbyNMC leadershipto improve fleet Conduct of
Agenda
* Introduction            Mark Reddemann
* Palisades AFW Event      Lenard Blocker
* NMC Lessons Learned and Action Plan        Rob Harrsch Freddie Forrest Bruce MacKissock
* Effectiveness Monitoring Jim McCarthy
* Industry Communications and Summary            Mark Reddemann 3


Operations 5FLEET EXCELLENCESafe, Reliable, Predictable, Leader EXCELLENCEOrganizationalExcellenceOperational Excellence TrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork    EffectiveAccountable ModelZero ToleranceReliablePredictable PrideOrganizationalExcellenceOperational Excellence TrainingExcellenceEquipmentExcellencePredictableTeamworkLearningSafetyConfiguration ControlTeamworkTeamwork    EffectiveAccountable ModelZero ToleranceReliablePredictable PrideACEMANINDIVIDUAL EXCELLENCE A ccident Free N o Rework E vent Free C ontrol Dose A ttend Training M eet Schedule A ccident Free N o Rework E vent Free C ontrol Dose A ttend Training M eet CommitmentOpportunitiesResultsBARRIERS FOR EXCELLENCE Picture of ExcellenceQualified WorkersJob Planning/PreparationProcedures/WorkInstructionsVerification/ValidationSupervisor OversightWorker Practices 6 Palisades AFW Event Palisades AFW Event Auxiliary Feedwater Pumps Not in Auto-Causal factors*Configuration Control*Questioning Attitude*Adherence to Standards *Procedure Quality 7 Palisades AFW Event Palisades AFW EventCorrective Actions Taken*Implemented Control Panel Checklist*Revised Control Panel Walk Down Practices*Improved Management Observation Program*Initiated High Intensity Training*Fleet Learnings Effectiveness Monitoring*Control Panel Walk Down Training
Purpose Describe actions initiated by NMC leadership to improve fleet Conduct of Operations 4
*Simulator Training Following Procedure Revisions
 
*Management Observation Program 8 NMC NMC Lessons Learned Lessons Learned*Point Beach Nuclear Plant-Communications and turnover status control*Prairie Island Nuclear Generating Plant-Independent verification*Monticello Nuclear Generating Plant-Procedure use and adherence 9 Action Plan Action Plan*NMCLeadership took fleet wide action*Operations Manager Peer Team-Accepted ownership-Developedaction plan-Initiated immediate fleet wide actions-Developed a Fleet-wide Conduct of Operations Assessment Plan*Initiated Assessment Plan*Results drive additionalsite actions*Presented Action Plan to NMC Fleet Senior Leadership 10 Action Plan Action Plan*Actions-Reinforce Expectations -Complete-Benchmarking -Complete -Improve Conduct of Operations Guidance -Complete-Conduct of Operations FleetAssessment -In Progress-Training -In Progress-Crew Assessments -Planned-Effectiveness Monitoring -Planned 11 R Reinforce Expectationseinforce Expectations*CNO sentletter to all Shift Managers-Each Shift Manager assigned to:*Assess crew performance*"Identify areas for improvement"*Shift Managerspresenting CNOlettertocrews 12 Benchmarking Benchmarking*Fleet Task Force-Exelon-Entergy-Constellation-FENOC*Learnings-Existing procedure consistent with industry standards-Identified enhancementopportunities 13 Improve Conduct of Operations Guidance Improve Conduct of Operations Guidance*Fleet Procedure Changed-Includes revised panel walk down standard-Improved risk significant actions-Incorporates alignment between Conduct of Operations and Picture of Excellence 14 Conduct of Operations Conduct of Operations Fleet Assessment Fleet Assessment*FleetAssessment-Included Action Plan assessment-Team composition-Completed*PBNP: January 29 -February 2, 2007*MNGP: February 12 -16, 2007-Scheduled*PINGP: February 26 -March 2, 2007*PNP: March 12 -16, 2007 15 Training Training*Ensuredcontrol panel walk down training*Developedhighimpact training module
Picture of Excellence EXCELLENCE FLEET EXCELLENCE Safe, Reliable, Predictable, Leader Organizational                                    Operational                                                  Training                                        Equipment Excellence                                       Excellence                                                   Excellence                                        Excellence Predictable                                                                                              Teamwork Teamwork                                        Zero Tolerance Teamwork                                        Safety                                                    Effective                                          Reliable Accountable                              Configuration Control                                            Accountable                                        Predictable Learning                                    Teamwork                                                      Model                                              Pride Accident            Control                              Event                          Meet                                                  Attend                          No Free                Dose                                Free                        Commitment Schedule                                                Training                        Rework INDIVIDUAL EXCELLENCE Verification/Validation      Supervisor Oversight Procedures/Work Qualified Workers                                                                                                  Worker Practices A                         C                        Job Planning/
*Case studies will be used to address plant specific needs 16 Crew Assessments Crew Assessments*Supervisory Assessments-Associated with Conduct of Operations and Picture of Excellence*Crew Assessments-Crew dynamics-Crewrotation plan 17Effectiveness MonitoringEffectiveness Monitoring*Self Assessments*Observation Program*Corrective Action Program Trending
E                                     M                                                     A                         N Preparation Instructions Opportunities                                                                                                                                            Results BARRIERS FOR EXCELLENCE                                                                                                       5
*Performance Indicators *Department Roll-Up Meeting Process*Performance Monitoring Process 18Industry CommunicationsIndustry Communications*Chief Nuclear Officer-INPO Executive Review Group-Video for INPO Operations Supervisor Course*Operations Managers-Operations Manager Workshop-INPOOperations Department Manager 19SummarySummary*Leadership identified a need for fleet-wide action*Action plan developed by owners
 
*Actionsin progress
Palisades AFW Event Auxiliary Feedwater Pumps Not in Auto
*Effectiveness Monitoring planned 20FLEET EXCELLENCESafe, Reliable, Predictable, Leader EXCELLENCEOrganizationalExcellenceOperational Excellence TrainingExcellenceEquipmentExcellencePredictableTeamworkAccountableLearningSafetyConfiguration ControlTeamworkTeamwork    EffectiveAccountable ModelZero ToleranceReliablePredictable PrideOrganizationalExcellenceOperational Excellence TrainingExcellenceEquipmentExcellencePredictableTeamworkLearningSafetyConfiguration ControlTeamworkTeamwork    EffectiveAccountable ModelZero ToleranceReliablePredictable PrideACEMANINDIVIDUAL EXCELLENCE A ccident Free N o Rework E vent Free C ontrol Dose A ttend Training M eet Schedule A ccident Free N o Rework E vent Free C ontrol Dose A ttend Training M eet CommitmentOpportunitiesResultsBARRIERS FOR EXCELLENCE Picture of ExcellenceQualified WorkersJob Planning/PreparationProcedures/WorkInstructionsVerification/ValidationSupervisor OversightWorker Practices}}
  - Causal factors
* Configuration Control
* Questioning Attitude
* Adherence to Standards
* Procedure Quality 6
 
Palisades AFW Event Corrective Actions Taken
* Implemented Control Panel Checklist
* Revised Control Panel Walk Down Practices
* Improved Management Observation Program
* Initiated High Intensity Training
* Fleet Learnings Effectiveness Monitoring
* Control Panel Walk Down Training
* Simulator Training Following Procedure Revisions
* Management Observation Program 7
 
NMC Lessons Learned
* Point Beach Nuclear Plant
  - Communications and turnover status control
* Prairie Island Nuclear Generating Plant
  - Independent verification
* Monticello Nuclear Generating Plant
  - Procedure use and adherence 8
 
Action Plan
* NMC Leadership took fleet wide action
* Operations Manager Peer Team
  - Accepted ownership
  - Developed action plan
  - Initiated immediate fleet wide actions
  - Developed a Fleet-wide Conduct of Operations Assessment Plan
* Initiated Assessment Plan
* Results drive additional site actions
* Presented Action Plan to NMC Fleet Senior Leadership 9
 
Action Plan
* Actions
  - Reinforce Expectations - Complete
  - Benchmarking - Complete
  - Improve Conduct of Operations Guidance -
Complete
  - Conduct of Operations Fleet Assessment - In Progress
  - Training - In Progress
  - Crew Assessments - Planned
  - Effectiveness Monitoring - Planned 10
 
Reinforce Expectations
* CNO sent letter to all Shift Managers
  - Each Shift Manager assigned to:
* Assess crew performance
* Identify areas for improvement
* Shift Managers presenting CNO letter to crews 11
 
Benchmarking
* Fleet Task Force
  - Exelon
  - Entergy
  - Constellation
  - FENOC
* Learnings
  - Existing procedure consistent with industry standards
  - Identified enhancement opportunities 12
 
Improve Conduct of Operations Guidance
* Fleet Procedure Changed
  - Includes revised panel walk down standard
  - Improved risk significant actions
  - Incorporates alignment between Conduct of Operations and Picture of Excellence 13
 
Conduct of Operations Fleet Assessment
* Fleet Assessment
  - Included Action Plan assessment
  - Team composition
  - Completed
* PBNP: January 29 - February 2, 2007
* MNGP: February 12 - 16, 2007
  - Scheduled
* PINGP: February 26 - March 2, 2007
* PNP: March 12 - 16, 2007 14
 
Training
* Ensured control panel walk down training
* Developed high impact training module
* Case studies will be used to address plant specific needs 15
 
Crew Assessments
* Supervisory Assessments
  - Associated with Conduct of Operations and Picture of Excellence
* Crew Assessments
  - Crew dynamics
  - Crew rotation plan 16
 
Effectiveness Monitoring
* Self Assessments
* Observation Program
* Corrective Action Program Trending
* Performance Indicators
* Department Roll-Up Meeting Process
* Performance Monitoring Process 17
 
Industry Communications
* Chief Nuclear Officer
  - INPO Executive Review Group
  - Video for INPO Operations Supervisor Course
* Operations Managers
  - Operations Manager Workshop
  - INPO Operations Department Manager 18
 
Summary
* Leadership identified a need for fleet-wide action
* Action plan developed by owners
* Actions in progress
* Effectiveness Monitoring planned 19
 
Picture of Excellence EXCELLENCE FLEET EXCELLENCE Safe, Reliable, Predictable, Leader Organizational                                    Operational                                                  Training                                        Equipment Excellence                                      Excellence                                                  Excellence                                       Excellence Predictable                                                                                              Teamwork Teamwork                                        Zero Tolerance Teamwork                                        Safety                                                    Effective                                          Reliable Accountable                              Configuration Control                                            Accountable                                        Predictable Learning                                    Teamwork                                                      Model                                              Pride Accident            Control                              Event                          Meet                                                  Attend                          No Free                Dose                                Free                        Commitment Schedule                                                Training                        Rework INDIVIDUAL EXCELLENCE Verification/Validation      Supervisor Oversight Procedures/Work Qualified Workers                                                                                                  Worker Practices A                         C                        Job Planning/
E                                     M                                                     A                         N Preparation Instructions Opportunities                                                                                                                                            Results BARRIERS FOR EXCELLENCE                                                                                                       20}}

Latest revision as of 14:00, 7 December 2019

NMC Slides for Public Meeting, Conduct of Operations Action Plan Update.
ML070510674
Person / Time
Site: Monticello, Point Beach, Pilgrim, Prairie Island  Xcel Energy icon.png
Issue date: 02/21/2007
From:
Nuclear Management Co
To:
Office of Nuclear Reactor Regulation
References
Download: ML070510674 (20)
v • d • e


Text

Participants Mark Reddemann VP, Nuclear Operations Support Jim McCarthy Director, Site Operations, PBNP Bruce MacKissock Operations Manager, MNGP Lenard Blocker Operations Manager, PNP Rob Harrsch Operations Manager, PBNP Freddie Forrest Operations Manager, PINGP Paul Harden Site Vice President, PNP Edward Weinkam Director, Nuclear Licensing Boyd Beltz Shift Manager, PBNP Jason Kindred Shift Manager, MNGP Todd Mulford Shift Manager, PNP 2

Agenda

  • Introduction Mark Reddemann
  • Palisades AFW Event Lenard Blocker
  • NMC Lessons Learned and Action Plan Rob Harrsch Freddie Forrest Bruce MacKissock
  • Effectiveness Monitoring Jim McCarthy
  • Industry Communications and Summary Mark Reddemann 3

Purpose Describe actions initiated by NMC leadership to improve fleet Conduct of Operations 4

Picture of Excellence EXCELLENCE FLEET EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Excellence Excellence Excellence Excellence Predictable Teamwork Teamwork Zero Tolerance Teamwork Safety Effective Reliable Accountable Configuration Control Accountable Predictable Learning Teamwork Model Pride Accident Control Event Meet Attend No Free Dose Free Commitment Schedule Training Rework INDIVIDUAL EXCELLENCE Verification/Validation Supervisor Oversight Procedures/Work Qualified Workers Worker Practices A C Job Planning/

E M A N Preparation Instructions Opportunities Results BARRIERS FOR EXCELLENCE 5

Palisades AFW Event Auxiliary Feedwater Pumps Not in Auto

- Causal factors

  • Configuration Control
  • Questioning Attitude
  • Adherence to Standards
  • Procedure Quality 6

Palisades AFW Event Corrective Actions Taken

  • Implemented Control Panel Checklist
  • Revised Control Panel Walk Down Practices
  • Improved Management Observation Program
  • Initiated High Intensity Training
  • Fleet Learnings Effectiveness Monitoring
  • Control Panel Walk Down Training
  • Simulator Training Following Procedure Revisions
  • Management Observation Program 7

NMC Lessons Learned

  • Point Beach Nuclear Plant

- Communications and turnover status control

  • Prairie Island Nuclear Generating Plant

- Independent verification

  • Monticello Nuclear Generating Plant

- Procedure use and adherence 8

Action Plan

  • NMC Leadership took fleet wide action
  • Operations Manager Peer Team

- Accepted ownership

- Developed action plan

- Initiated immediate fleet wide actions

- Developed a Fleet-wide Conduct of Operations Assessment Plan

  • Initiated Assessment Plan
  • Results drive additional site actions
  • Presented Action Plan to NMC Fleet Senior Leadership 9

Action Plan

  • Actions

- Reinforce Expectations - Complete

- Benchmarking - Complete

- Improve Conduct of Operations Guidance -

Complete

- Conduct of Operations Fleet Assessment - In Progress

- Training - In Progress

- Crew Assessments - Planned

- Effectiveness Monitoring - Planned 10

Reinforce Expectations

  • CNO sent letter to all Shift Managers

- Each Shift Manager assigned to:

  • Assess crew performance
  • Identify areas for improvement
  • Shift Managers presenting CNO letter to crews 11

Benchmarking

  • Fleet Task Force

- Exelon

- Entergy

- Constellation

- FENOC

  • Learnings

- Existing procedure consistent with industry standards

- Identified enhancement opportunities 12

Improve Conduct of Operations Guidance

  • Fleet Procedure Changed

- Includes revised panel walk down standard

- Improved risk significant actions

- Incorporates alignment between Conduct of Operations and Picture of Excellence 13

Conduct of Operations Fleet Assessment

  • Fleet Assessment

- Included Action Plan assessment

- Team composition

- Completed

  • PBNP: January 29 - February 2, 2007
  • MNGP: February 12 - 16, 2007

- Scheduled

  • PINGP: February 26 - March 2, 2007
  • PNP: March 12 - 16, 2007 14

Training

  • Ensured control panel walk down training
  • Developed high impact training module
  • Case studies will be used to address plant specific needs 15

Crew Assessments

  • Supervisory Assessments

- Associated with Conduct of Operations and Picture of Excellence

  • Crew Assessments

- Crew dynamics

- Crew rotation plan 16

Effectiveness Monitoring

  • Self Assessments
  • Observation Program
  • Corrective Action Program Trending
  • Performance Indicators
  • Department Roll-Up Meeting Process
  • Performance Monitoring Process 17

Industry Communications

  • Chief Nuclear Officer

- INPO Executive Review Group

- Video for INPO Operations Supervisor Course

  • Operations Managers

- Operations Manager Workshop

- INPO Operations Department Manager 18

Summary

  • Leadership identified a need for fleet-wide action
  • Action plan developed by owners
  • Actions in progress
  • Effectiveness Monitoring planned 19

Picture of Excellence EXCELLENCE FLEET EXCELLENCE Safe, Reliable, Predictable, Leader Organizational Operational Training Equipment Excellence Excellence Excellence Excellence Predictable Teamwork Teamwork Zero Tolerance Teamwork Safety Effective Reliable Accountable Configuration Control Accountable Predictable Learning Teamwork Model Pride Accident Control Event Meet Attend No Free Dose Free Commitment Schedule Training Rework INDIVIDUAL EXCELLENCE Verification/Validation Supervisor Oversight Procedures/Work Qualified Workers Worker Practices A C Job Planning/

E M A N Preparation Instructions Opportunities Results BARRIERS FOR EXCELLENCE 20

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