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{{#Wiki_filter:Brunswick Nuclear Plant Human Performance NRC Region II Visit January 14, 2010 Agenda l Human Performance (HU) Excellence Plan w Development w Inputs w Focus Areas l Focus Area Key Actions l Results l Summary 2 01/13/10 HU Excellence Plan Development l Benchmarked Industry l Established a Living Plan with action assignments tracked by the Corrective Action Program l Established Metrics to monitor effectiveness l Action assignments tracked in the Corrective Action
{{#Wiki_filter:Brunswick Nuclear Plant Human Performance NRC Region II Visit January 14, 2010 Enclosure 2


Program l Plan reviewed by Fleet and INPO l Aligned Station through high visibility and consistent communication of the plan 3 01/13/10 HU Excellence Plan Inputs lCommon Cause Analysis -2008 w Risk Identification/Mitigation w Engineering Technical rigor w Equipment Reliability l Corrective Action Program Trend Reports l Site Level Human Performance Events l INPO Performance Indicators l NRC Cross Cutting Matrix 4 01/13/10 HU Excellence Plan Focus Areas l Focus Areas l Behavior Change and Reinforcement l Procedures l Risk Identification and Mitigation l Work Control l Key Enabler l Training 5 01/13/10 Behavior Change and Reinforcement Key Actions l 17 Key actions l Increased First Line Supervisor oversight of field activities l Conducted Leadership Assessment l Conducted Accountability training to all site personnel l Site Leadership completed a Leadership workbook l Established Supervisor Steering committee l Enhanced oversight and training of Supplemental Personnel 01/13/10 6 Behavior Change and Reinforcement Key Actions l Implemented Dynamic Learning Activities l Implemented new Observation program in September 2009 w Allowed better trending of data w Improved entry and monitoring process w Implemented at a fleet level w Implemented in-process Technical review observations w Improved Major Projects utilization of the observation program l Developed, proceduralized and implemented consistent HU clock reset criteria 01/13/10 7 Behavior Change and Reinforcement Key Actions l Communicated HU Excellence Plan site-wide l Established HU Program Oversight w HU Program Manager position reporting to Director of Site Operation w Human Performance Core Team lead by HU Program
Agenda l Human Performance (HU) Excellence Plan w Development w Inputs w Focus Areas l Focus Area Key Actions l Results l Summary 2              01/13/10 Enclosure 2


Manager as the implementation arm of the HUSC w Human Performance Steering Committee (HUSC) as the
HU Excellence Plan Development l Benchmarked Industry l Established a Living Plan with action assignments tracked by the Corrective Action Program l Established Metrics to monitor effectiveness l Action assignments tracked in the Corrective Action Program l Plan reviewed by Fleet and INPO l Aligned Station through high visibility and consistent communication of the plan 3                      01/13/10 Enclosure 2


senior site management team w Review Boards w Shared learning through site and fleet communications w Nuclear Safety Review Committee standing agenda item l Established and communicated NGG Leadership
HU Excellence Plan Inputs l Common Cause Analysis - 2008 w Risk Identification/Mitigation w Engineering Technical rigor w Equipment Reliability l Corrective Action Program Trend Reports l Site Level Human Performance Events l INPO Performance Indicators l NRC Cross Cutting Matrix 4                        01/13/10 Enclosure 2


Behaviors 8 01/13/10 Behavior Change and Reinforcement Key Remaining Actions l Develop supervisor training guideline to support line employee transition to supervision l Perform Self-Assessment of monthly
HU Excellence Plan Focus Areas l Focus Areas l Behavior Change and Reinforcement l Procedures l Risk Identification and Mitigation l Work Control l Key Enabler l Training 5                          01/13/10 Enclosure 2


observations in comparison to monthly Nuclear
Behavior Change and Reinforcement Key Actions l 17 Key actions l Increased First Line Supervisor oversight of field activities l Conducted Leadership Assessment l Conducted Accountability training to all site personnel l Site Leadership completed a Leadership workbook l Established Supervisor Steering committee l Enhanced oversight and training of Supplemental Personnel 6                      01/13/10 Enclosure 2


Condition Reports to evaluate effectiveness of identifying, coaching & correcting behaviors at a low threshold l Conduct a Supervisory effectiveness Self-Assessment l Implement a training strategy to improve performance of supplemental craft, supervision and supplemental project management oversight 01/13/10 9 Procedures Key Actions l 46 Key Actions l Site personnel completed an Adverse Human Performance Trend, Procedure Use and Adherence /
Behavior Change and Reinforcement Key Actions l Implemented Dynamic Learning Activities l Implemented new Observation program in September 2009 w Allowed better trending of data w Improved entry and monitoring process w Implemented at a fleet level w Implemented in-process Technical review observations w Improved Major Projects utilization of the observation program l Developed, proceduralized and implemented consistent HU clock reset criteria 7                        01/13/10 Enclosure 2
Work Management Activities, workbook l Implemented industry best practices Procedure Use


and Adherence standards into a fleet NGG procedure l Placekeeping requirements established for procedures and work orders l Developed and implemented a plan (resources &
Behavior Change and Reinforcement Key Actions l Communicated HU Excellence Plan site-wide l Established HU Program Oversight w HU Program Manager position reporting to Director of Site Operation w Human Performance Core Team lead by HU Program Manager as the implementation arm of the HUSC w Human Performance Steering Committee (HUSC) as the senior site management team w Review Boards w Shared learning through site and fleet communications w Nuclear Safety Review Committee standing agenda item l Established and communicated NGG Leadership Behaviors 8                          01/13/10 Enclosure 2


timeline) to accelerate upgr ade to site procedures and work off PRR backlog 01/13/10 10 Procedures Key Actions l Implemented a graded approach to planning to prompt more rigorous reviews for pre-defined work activities l Developed and implemented process for early identification of work activities requiring increased rigor reviews to confirm procedure adequacy l Established maintenance planning review committee l Proceduralized requirements for quality critical work tasks 01/13/10 11 Procedures Key Remaining Actions l Revise procedure writers guide to incorporate HU & industry best practices (Human factors) l Formalize the use of checklists for procedure
Behavior Change and Reinforcement Key Remaining Actions l Develop supervisor training guideline to support line employee transition to supervision l Perform Self-Assessment of monthly observations in comparison to monthly Nuclear Condition Reports to evaluate effectiveness of identifying, coaching & correcting behaviors at a low threshold l Conduct a Supervisory effectiveness Self-Assessment l Implement a training strategy to improve performance of supplemental craft, supervision and supplemental project management oversight 9                    01/13/10 Enclosure 2


writers and procedure reviewers l Work the plan to accelerate upgrade to site  
Procedures Key Actions l 46 Key Actions l Site personnel completed an Adverse Human Performance Trend, Procedure Use and Adherence /
Work Management Activities, workbook l Implemented industry best practices Procedure Use and Adherence standards into a fleet NGG procedure l Placekeeping requirements established for procedures and work orders l Developed and implemented a plan (resources &
timeline) to accelerate upgrade to site procedures and work off PRR backlog 10                      01/13/10 Enclosure 2


procedures and reduce PRR backlog l Conduct training on the Engineering Product
Procedures Key Actions l Implemented a graded approach to planning to prompt more rigorous reviews for pre-defined work activities l Developed and implemented process for early identification of work activities requiring increased rigor reviews to confirm procedure adequacy l Established maintenance planning review committee l Proceduralized requirements for quality critical work tasks 11                      01/13/10 Enclosure 2


Quality procedure focusing on processes and  
Procedures Key Remaining Actions l Revise procedure writers guide to incorporate HU & industry best practices (Human factors) l Formalize the use of checklists for procedure writers and procedure reviewers l Work the plan to accelerate upgrade to site procedures and reduce PRR backlog l Conduct training on the Engineering Product Quality procedure focusing on processes and tools to improve quality 12                  01/13/10 Enclosure 2


tools to improve quality 01/13/10 12 Risk Identification and Mitigation Key Actions l 22 Key Actions l Risk significant activities identified, communicated, supervisor oversight  
Risk Identification and Mitigation Key Actions l 22 Key Actions l Risk significant activities identified, communicated, supervisor oversight established and specific mitigation measures put in place and discussed at the morning meetings l Developed and implemented procedure 0AP-060, Technical Risk/Rigor Risk Assessment l Implemented improvements to the Post Maintenance Testing process 13                      01/13/10 Enclosure 2


established and specific mitigation measures
Risk Identification and Mitigation Key Actions l Implemented modification quality improvements l Revised BNP Integrated Scheduling procedure to include specific behavior changes that are expected for elevated risk activities l Implemented method to improve identification and evaluation of organizational contributors to events during Priority 1 and 2A investigations 14                01/13/10 Enclosure 2


put in place and discussed at the morning
Risk Identification and Mitigation Key Remaining Actions l Perform Self-Assessment on a site elevated risk activity/task including site behaviors, procedure compliance, and barriers put-in-place l Conduct a self-assessment on the implementation of AP-60, Technical Risk/Rigor Risk Assessment 15                    01/13/10 Enclosure 2


meetings l Developed and implemented procedure 0AP-060, Technical Risk/Rigor Risk Assessment l Implemented improvements to the Post Maintenance Testing process 01/13/10 13 Risk Identification and Mitigation Key Actions l Implemented modification quality improvements l Revised BNP Integrated Scheduling
Work Management Key Actions l 8 Key Actions l Strengthened requirements on written guidance required to manipulate equipment l Implemented Industry best practice for Skill of the Craft/Minor Maintenance work l Implemented OPS-NGGC-1308, Plant Status Control at BNP l Signage posted in plant to heighten awareness of work classifications and plant status control 16                      01/13/10 Enclosure 2


procedure to include specific behavior changes that are expected for elevated risk activities l Implemented method to improve
Work Management Key Actions l Revised Work Management Process procedure to make it clear that changing status of Work Order tasks to finish and using lists to track items not completed is not allowed.
l Implemented Plant Labeling upgrade 17                        01/13/10 Enclosure 2


identification and evaluation of organizational contributors to events during Priority 1 and 2A investigations 01/13/10 14 Risk Identification and Mitigation Key Remaining Actions l Perform Self-Assessment on a site elevated risk activity/task including site behaviors, procedure compliance, and barriers put-in-place l Conduct a self-assessment on the
Work Management Key Remaining Actions l Complete plant labeling upgrade l Perform a site survey to verify knowledge level pertaining to the Work Management Process procedure requirements 18                  01/13/10 Enclosure 2


implementation of AP-60 , Technical Risk/Rigor Risk Assessment 01/13/10 15 Work Management Key Actions l 8 Key Actions l Strengthened requirements on written guidance required to manipulate equipment l Implemented Industry best practice for "Skill of
Results Human Performance Event Tree 19            01/13/10 Enclosure 2


the Craft"/Minor Maintenance work l Implemented OPS-NGGC-1308, Plant Status  
Results l Station HU Events: ~72% reduction in rate of site level HU events l Plant Status Control (PSC): ~50% reduction in rate of PSC events l Clearance Tagging: ~52% reduction in rate of tagging errors/precursor events 20                01/13/10 Enclosure 2


Control at BNP l Signage posted in plant to heighten awareness
Site Human Performance Events - 2009 December 2009 Performance Average Days    52.8 Days Since Last 47 Event December        0 Events Year to Date    6 Events 21              01/13/10 Enclosure 2


of work classifications and plant status control 01/13/10 16 Work Management Key Actions l Revised Work Management Process procedure to make it clear that changing status of Work Order tasks to finish
Status Control Events - 2009 Im pr ov in g
Pe rfo rm an c e Tr en d
22                                  01/13/10 Enclosure 2


and using lists to track items not completed is not
Clearance Tagging Events - 2009 45 40 35 30 25                                '.--- - -J-1 lnadequate Barrier Event Single Barrier Event 20                                        1 --  -;:.... Minor Event
                                      "---I 15              1 - - -_ _ _ _ _ _ _ _ _:-"              Precursor 10 5
o
~      Jan - Jul 23 Aug - Dec 01/13/10                Progress Energy Enclosure 2


allowed.l Implemented Plant Labeling upgrade 01/13/10 17 Work Management Key Remaining Actions l Complete plant labeling upgrade l Perform a site survey to verify knowledge level pertaining to the Work Management Process procedure requirements 01/13/10 18 Results Human Performance Event Tree 01/13/10 19 Results l Station HU Events: ~72% reduction in rate of site level HU events l Plant Status Control (PSC): ~50% reduction  
Results l Operations HU Clock resets: 38% reduction in reset rate l Maintenance HU Clock resets: 45%
reduction in reset rate l Engineering HU Clock resets: 28 % reduction in reset rate 24                01/13/10 Enclosure 2


in rate of PSC events l Clearance Tagging:  ~52% reduction in rate of  
Results l 68% reduction in Procedure Use and Adherence Nuclear Condition Reports (NCRs) l Improved identification of procedure quality issues due to increased focus on procedure use and adherence prior to causing an adverse condition/event w Procedure Backlog increase due to early identification of issues w Increased Observations showing individuals stopping when questions arise and getting the procedure/work order fixed w 35% Reduction in Procedure Adequacy NCRs 25                    01/13/10 Enclosure 2


tagging errors/precursor events 20 01/13/10 Site Human Performance Events -2009Average Days 52.8 Days Since Last Event 47 December Events 0 Year to Date Events 6 December 2009 Performance 01/13/10 21 Status Control Events -2009 I mprov ing Per for mance T rend 01/13/10 22 Clearance Tagging Events -2009 01/13/10 23 45 40 35 30 25 20 15 10 5 o Jan -Jul '.-----J-1 lnadequate Barrier Event Single Barrier Event 1---;:.... Minor Event "---I 1---_________
Self Evaluation Roll-up Human Performance Im prov ing ce an rm rfo Pe d
:-" Precursor Aug -Dec Progress Energy Results l Operations HU Clock resets:  38% reduction in reset  rate l Maintenance HU Clock resets:  45%
en Tr 26                            01/13/10 Enclosure 2


reduction in reset rate l Engineering HU Clock resets:  28 % reduction
Procedure Related Events 6
5 4
3                                                                                  - Events
                                                                                    - Cycle 2
1 o
Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec
    ~      ~      ~      ~      ~      ~      ~        ~      ~      ~
27                                      01/13/10              Progress Energy Enclosure 2


in reset rate 24 01/13/10 Results l 68% reduction in Procedure Use and Adherence Nuclear Condition Reports (NCRs) l Improved identification of procedure quality issues
Observations - 2009 Observed Stopping When Unsure 28              01/13/10 Enclosure 2


due to increased focus on procedure use and
Critical Observations Improvement Opportunities Percentage of observations performed containing Improvement Opportunities 44                                                                                        ~
43
                                                            ;:-
42
                                              ~~
                                                ~C.e
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41
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                .-
38 37 38 Jan- Jul                                Aug- Dec 29                                01/13/10            Progress Energy Enclosure 2


adherence prior to causing an adverse condition/event w Procedure Backlog increase due to early identification of issues w Increased Observations showing individuals
Summary l We have identified, recognized, and have taken actions to address Human Performance l We have a comprehensive HU Excellence Plan l We have implemented timely and aggressive corrective actions l Metrics demonstrate actions taken are improving performance l Performance Improvement is institutionalized l Sustainability w Focus is on Leadership, Behaviors, and key Process Changes 30                      01/13/10 Enclosure 2


stopping when questions arise and getting the procedure/work order fixed w 35% Reduction in Procedure Adequacy NCRs 25 01/13/10 Self Evaluation Roll-up Human Performance Impr o vin g P e rform a n c e T r e n d 26 01/13/10 Procedure Related Events 01/13/10 27 6 5 4 3 -Events -Cycle 2 1 o Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Progress Energy Observations -2009 Observed Stopping When Unsure 01/13/10 28 Critical Observations Improvement Opportunities 01/13/10 29 44 4 3 42 41 -J 40 l 39 38 3 7 3 8 Percentage of observations performed containing Improvement Opportunities ;:-
Questions?
R'(o .-Jan-Jul Aug-De c Progress Energy Summary l We have identified, recognized, and have taken actions to address Human Performance l We have a comprehensive HU Excellence Plan l We have implemented timely and aggressive corrective actions l Metrics demonstrate actions taken are improving performance l Performance Improvement is institutionalized l Sustainability w Focus is on Leadership, Behaviors,  and key Process Changes 30 01/13/10 Questions?
31         01/13/10 Enclosure 2}}
31 01/13/10}}

Revision as of 23:51, 13 November 2019

01/14/2010 Meeting Presentation Brunswick Nuclear Plant Human Performance
ML100150763
Person / Time
Site: Brunswick  Duke Energy icon.png
Issue date: 01/15/2010
From:
Nuclear Generation Group, Progress Energy Co
To:
NRC/RGN-II
Shared Package
ML100150733 List:
References
Download: ML100150763 (31)
v • d • e


Text

Brunswick Nuclear Plant Human Performance NRC Region II Visit January 14, 2010 Enclosure 2

Agenda l Human Performance (HU) Excellence Plan w Development w Inputs w Focus Areas l Focus Area Key Actions l Results l Summary 2 01/13/10 Enclosure 2

HU Excellence Plan Development l Benchmarked Industry l Established a Living Plan with action assignments tracked by the Corrective Action Program l Established Metrics to monitor effectiveness l Action assignments tracked in the Corrective Action Program l Plan reviewed by Fleet and INPO l Aligned Station through high visibility and consistent communication of the plan 3 01/13/10 Enclosure 2

HU Excellence Plan Inputs l Common Cause Analysis - 2008 w Risk Identification/Mitigation w Engineering Technical rigor w Equipment Reliability l Corrective Action Program Trend Reports l Site Level Human Performance Events l INPO Performance Indicators l NRC Cross Cutting Matrix 4 01/13/10 Enclosure 2

HU Excellence Plan Focus Areas l Focus Areas l Behavior Change and Reinforcement l Procedures l Risk Identification and Mitigation l Work Control l Key Enabler l Training 5 01/13/10 Enclosure 2

Behavior Change and Reinforcement Key Actions l 17 Key actions l Increased First Line Supervisor oversight of field activities l Conducted Leadership Assessment l Conducted Accountability training to all site personnel l Site Leadership completed a Leadership workbook l Established Supervisor Steering committee l Enhanced oversight and training of Supplemental Personnel 6 01/13/10 Enclosure 2

Behavior Change and Reinforcement Key Actions l Implemented Dynamic Learning Activities l Implemented new Observation program in September 2009 w Allowed better trending of data w Improved entry and monitoring process w Implemented at a fleet level w Implemented in-process Technical review observations w Improved Major Projects utilization of the observation program l Developed, proceduralized and implemented consistent HU clock reset criteria 7 01/13/10 Enclosure 2

Behavior Change and Reinforcement Key Actions l Communicated HU Excellence Plan site-wide l Established HU Program Oversight w HU Program Manager position reporting to Director of Site Operation w Human Performance Core Team lead by HU Program Manager as the implementation arm of the HUSC w Human Performance Steering Committee (HUSC) as the senior site management team w Review Boards w Shared learning through site and fleet communications w Nuclear Safety Review Committee standing agenda item l Established and communicated NGG Leadership Behaviors 8 01/13/10 Enclosure 2

Behavior Change and Reinforcement Key Remaining Actions l Develop supervisor training guideline to support line employee transition to supervision l Perform Self-Assessment of monthly observations in comparison to monthly Nuclear Condition Reports to evaluate effectiveness of identifying, coaching & correcting behaviors at a low threshold l Conduct a Supervisory effectiveness Self-Assessment l Implement a training strategy to improve performance of supplemental craft, supervision and supplemental project management oversight 9 01/13/10 Enclosure 2

Procedures Key Actions l 46 Key Actions l Site personnel completed an Adverse Human Performance Trend, Procedure Use and Adherence /

Work Management Activities, workbook l Implemented industry best practices Procedure Use and Adherence standards into a fleet NGG procedure l Placekeeping requirements established for procedures and work orders l Developed and implemented a plan (resources &

timeline) to accelerate upgrade to site procedures and work off PRR backlog 10 01/13/10 Enclosure 2

Procedures Key Actions l Implemented a graded approach to planning to prompt more rigorous reviews for pre-defined work activities l Developed and implemented process for early identification of work activities requiring increased rigor reviews to confirm procedure adequacy l Established maintenance planning review committee l Proceduralized requirements for quality critical work tasks 11 01/13/10 Enclosure 2

Procedures Key Remaining Actions l Revise procedure writers guide to incorporate HU & industry best practices (Human factors) l Formalize the use of checklists for procedure writers and procedure reviewers l Work the plan to accelerate upgrade to site procedures and reduce PRR backlog l Conduct training on the Engineering Product Quality procedure focusing on processes and tools to improve quality 12 01/13/10 Enclosure 2

Risk Identification and Mitigation Key Actions l 22 Key Actions l Risk significant activities identified, communicated, supervisor oversight established and specific mitigation measures put in place and discussed at the morning meetings l Developed and implemented procedure 0AP-060, Technical Risk/Rigor Risk Assessment l Implemented improvements to the Post Maintenance Testing process 13 01/13/10 Enclosure 2

Risk Identification and Mitigation Key Actions l Implemented modification quality improvements l Revised BNP Integrated Scheduling procedure to include specific behavior changes that are expected for elevated risk activities l Implemented method to improve identification and evaluation of organizational contributors to events during Priority 1 and 2A investigations 14 01/13/10 Enclosure 2

Risk Identification and Mitigation Key Remaining Actions l Perform Self-Assessment on a site elevated risk activity/task including site behaviors, procedure compliance, and barriers put-in-place l Conduct a self-assessment on the implementation of AP-60, Technical Risk/Rigor Risk Assessment 15 01/13/10 Enclosure 2

Work Management Key Actions l 8 Key Actions l Strengthened requirements on written guidance required to manipulate equipment l Implemented Industry best practice for Skill of the Craft/Minor Maintenance work l Implemented OPS-NGGC-1308, Plant Status Control at BNP l Signage posted in plant to heighten awareness of work classifications and plant status control 16 01/13/10 Enclosure 2

Work Management Key Actions l Revised Work Management Process procedure to make it clear that changing status of Work Order tasks to finish and using lists to track items not completed is not allowed.

l Implemented Plant Labeling upgrade 17 01/13/10 Enclosure 2

Work Management Key Remaining Actions l Complete plant labeling upgrade l Perform a site survey to verify knowledge level pertaining to the Work Management Process procedure requirements 18 01/13/10 Enclosure 2

Results Human Performance Event Tree 19 01/13/10 Enclosure 2

Results l Station HU Events: ~72% reduction in rate of site level HU events l Plant Status Control (PSC): ~50% reduction in rate of PSC events l Clearance Tagging: ~52% reduction in rate of tagging errors/precursor events 20 01/13/10 Enclosure 2

Site Human Performance Events - 2009 December 2009 Performance Average Days 52.8 Days Since Last 47 Event December 0 Events Year to Date 6 Events 21 01/13/10 Enclosure 2

Status Control Events - 2009 Im pr ov in g

Pe rfo rm an c e Tr en d

22 01/13/10 Enclosure 2

Clearance Tagging Events - 2009 45 40 35 30 25 '.--- - -J-1 lnadequate Barrier Event Single Barrier Event 20 1 -- -;:.... Minor Event

"---I 15 1 - - -_ _ _ _ _ _ _ _ _:-" Precursor 10 5

o

~ Jan - Jul 23 Aug - Dec 01/13/10 Progress Energy Enclosure 2

Results l Operations HU Clock resets: 38% reduction in reset rate l Maintenance HU Clock resets: 45%

reduction in reset rate l Engineering HU Clock resets: 28 % reduction in reset rate 24 01/13/10 Enclosure 2

Results l 68% reduction in Procedure Use and Adherence Nuclear Condition Reports (NCRs) l Improved identification of procedure quality issues due to increased focus on procedure use and adherence prior to causing an adverse condition/event w Procedure Backlog increase due to early identification of issues w Increased Observations showing individuals stopping when questions arise and getting the procedure/work order fixed w 35% Reduction in Procedure Adequacy NCRs 25 01/13/10 Enclosure 2

Self Evaluation Roll-up Human Performance Im prov ing ce an rm rfo Pe d

en Tr 26 01/13/10 Enclosure 2

Procedure Related Events 6

5 4

3 - Events

- Cycle 2

1 o

Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec

~ ~ ~ ~ ~ ~ ~ ~ ~ ~

27 01/13/10 Progress Energy Enclosure 2

Observations - 2009 Observed Stopping When Unsure 28 01/13/10 Enclosure 2

Critical Observations Improvement Opportunities Percentage of observations performed containing Improvement Opportunities 44 ~

43

-

42

~~

~C.e

~~

41

-

~

-i\'(\~

J 40

\~

R'(o l

39

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38 37 38 Jan- Jul Aug- Dec 29 01/13/10 Progress Energy Enclosure 2

Summary l We have identified, recognized, and have taken actions to address Human Performance l We have a comprehensive HU Excellence Plan l We have implemented timely and aggressive corrective actions l Metrics demonstrate actions taken are improving performance l Performance Improvement is institutionalized l Sustainability w Focus is on Leadership, Behaviors, and key Process Changes 30 01/13/10 Enclosure 2

Questions?

31 01/13/10 Enclosure 2

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