ML091940208

PPL Slides for Susquehanna SCWE Public Mtg July 6, 2009

ML091940208
Person / Time
Site:	Susquehanna
Issue date:	07/13/2009
From:	Susquehanna
To:	NRC Region 1
KROHN P, RI/DRP/PB4/610-337-5120
References
Download: ML091940208 (12)

Text

PPL/NRC Meeting on the SSES Work Environment Susquehanna Energy Information Center July 6, 2009 1

PPL Team

• Bill Spence President & Chief Nuclear Officer

• Neil Gannon Vice President - Nuclear Operations

• Bob Paley General Manager - Plant Support

• Ron Smith General Manager - Site Preparedness &

Services

• Rick Pagodin General Manager - Nuclear Engineering

• Lester Ettl President Local 1600 IBEW 2

Our Goal, Our Commitment

• PPL Susquehanna is committed to top performance in all critical areas:

Nuclear Safety Equipment Reliability Human Performance Continuous Improvement Strong Work Environment and Nuclear Safety Culture

• Our station has performed safely and reliably for over 25 years 3

Root Cause Evaluation

• A significant and relatively sudden decline in the work environment was attributed to:

Management actions which negatively impacted the work environment.

Organizational structure and reporting relationships reduced independence and effectiveness of oversight groups Missed opportunities to detect and act on early indications of a decline 4

Improvement Plan

• Leadership

• Workforce Relationship and Alignment

• Change Management

• Communications

• Work Environment Oversight

• Alternate Concern Resolution Processes

• Corrective Action Program Enhancements

• Evaluation and continuous monitoring of the Health of the Work Environment 5

Assessing the Work Environment

• A variety of internal and external means are being used to monitor and assess progress; Quality Assurance Assessments Employee Concerns Oversight Team Susquehanna Review Committee Organizational Effectiveness Oversight Panel Institute of Nuclear Power Operations Independent consultants Employee surveys Monthly Reviews of Performance Indicators Feedback and Dialog sessions with employees 6

Status of the Work Environment

• Major Actions Completed:

Addressed adverse personnel policies Instituted new communication tools Established work environment performance metrics Enhanced independent oversight Selected Chief Nuclear Officer Implemented new methods for raising and identifying employee concerns Instituted revised change management process Completed Root Cause Evaluation Revised Improvement Plan 7

Status of the Work Environment

• Accomplishments:

More positive perceptions among the workforce Greater confidence that safety issues will be raised

• Employees are using newly established methods More constructive relationship between the Bargaining Unit and management Work environment improvements were sustained during a challenging Unit 2 outage Improved management and station alignment 8

Moving Forward

• Consistent rigor and timeliness in implementing actions

• Establish a strong Employee Concern Role

• Actively seek input from employees

• Strengthen the problem resolution processes

• Demonstrate an effective change management process

• Monitor, assess and adjust plans and actions 9

Achieving Sustainability

• Continue to increase confidence among all employees that normal processes for raising issues are effective

• Restore trust and mutual respect with our employees

• Continue to improve alignment at all levels 10

Local 1600 Comments Lester Ettl President, Local 1600 IBEW 11

Final Comments

• Susquehanna is committed to excellence

• We know how we got here

• We know what needs to be done

• We are making progress

• Maintaining a strong safety culture and positive work environment takes continuous focus and rigor to ensure sustainability 12