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| number = ML100840763
| number = ML100840763
| issue date = 03/29/2010
| issue date = 03/29/2010
| title = 03/29/2010 Meeting Presentation Palisades 2009 Nuclear Safety Cultural Assessment: Entergy Presentation to NRC Region Iii.
| title = Meeting Presentation Palisades 2009 Nuclear Safety Cultural Assessment: Entergy Presentation to NRC Region Iii.
| author name =  
| author name =  
| author affiliation = Entergy Nuclear Operations, Inc
| author affiliation = Entergy Nuclear Operations, Inc
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=Text=
=Text=
{{#Wiki_filter:Palisades 2009 Nuclear SafetyPalisades 2009 Nuclear SafetyCultural AssessmentCultural Assessment Enter gy Presentation Enter gy Presentation 1 gy gy to toNRC Region IIIMarch 29, 2010 NRC ORDER EA-09-060Task 5 :Entergy shall meet with the NRC Regional Administratorsinthethreeregionsinwhich Administrators in the three regions in which Entergy owns and operates plants, to discuss the results of the safety culture workplace surveys conducted in 2009.
{{#Wiki_filter:Palisades 2009 Nuclear Safety Cultural Assessment Entergy gy Presentation to NRC Region III March 29, 2010 1
2 Scope & MethodologyScope of 2009 NSCA
 
*Comprehensive, Psychometrically Validated Nuclear Safety Culture Survey with Write-In Comments Using:SYNERGY's Standard Cultural Models
NRC ORDER EA-09-060 Task 5 :
-Nuclear Safety Culture Model (NSC)
Entergy shall meet with the NRC Regional Administrators in the three regions in which Entergy owns and operates plants, to discuss the results of the safety culture workplace surveys conducted in 2009.
*Nuclear Safet y Values , Behaviors & Practices 3 y,*Safety Conscious Work Environment
2
*Employee Concerns Program
 
-General Culture & Work Environment (GCWE)
Scope & Methodology Scope of 2009 NSCA
-Leadership, Management and Supervision (Abridged) (LMS)SYNERGY'S Model for INPO PrinciplesSYNERGY'S Model for NRC RIS 2006-13 Scope & MethodologyMethodology  Update -Rating Criteria*Measuring site performance acceptability based on comparisons to the industry norms.-Top Industry Quartile -"Areas of Strength" (AOS)
* Comprehensive, Psychometrically Validated Nuclear Safety Culture Survey with Write-In Comments Using:
-Middle Industry Quartiles -"Areas of Adequacy / Competency" (AOA)Low3 rdIndustryQuartile "Opportunitiesfor 4-Low 3 rd Industry Quartile -Opportunities for Improvement" (OFI)-Bottom Industry Quartile -"Area in Need of Attention" (ANA)-Bottom Industry Decile -"Area for Improvement" (AFI)
3/4 SYNERGYs Standard Cultural Models
Summary of Results2009 Response Summary
      - Nuclear Safety Culture Model (NSC)
*96.5% Response Rate 5*95% Provided Organizational Affiliation Summary of ResultsPalisades -NSC & GCWE Metric Results & RankingsLocationNSCNS VB&PSCWEECPGCWEMetric / TrendMetric / TrendMetric / TrendMetric / TrendMetric / TrendPalisades4.454.374.674.434.22-DescriptionStrengthStrengthStrengthStrengthStrength-Industry Rank(quartile) 1 st 1 st 1 st 1 st 1 st*No trends for Palisades are shown as this is a baseline assessment for Palisades.
* Nuclear Safetyy Values,, Behaviors & Practices
*2006 to 2009 Trends  are shown for Entergy Composite results.-Fleet Rank (position / 9) 1 st 1 st 1 st 1 st 1 stEntergy North Composite4.11+8.2%4.00+9.6%4.47+4.3%3.89+12.1%3.76+10.6%Entergy Composite 4.08+6.0%3.96+6.9%4.46+3.1%3.87+9.2%3.71+7.4%6 Summary of Conclusions*Survey Ratings for all Nuclear Safety Culture Questions and Models were measured as "Areas of Strength."*Survey Ratings for General Culture & Work Environment and Leadership, Management and Supervision Questions and Models were also measured as "Areas of Strength."*SYNERGY detected systematic positive bias in the ratings and cautioned thtthlthldtbiddflltPalisades Specific 7 th a t th e resu lt s s h ou ld no t b e cons id ere d f u ll y accura t e.Recommended further validation of results.Suggested addressing lower rated attributes.Suggested addressing lower rated organizations as part of continuous improvement.
* Safety Conscious Work Environment
Summary of Conclusions*NSC Weaknesses -No "Areas for Improvement," "Area in Need of Attention," or "Opportunities for Improvement" were identified.*NSC Lower Rated Areas (< 4.15)-Contractor oversight -Sufficient staffingPalisades Specific 8-Corrective Action Program feedback to those who identify issues.-Correcting deficient procedures in a timely manner.-Seeking new ideas and best practices from other sites and organizations.-Implementing Self-assessment recommendations in a timely manner.
* Employee Concerns Program
-Selected areas of SCWE receptiveness.
      - General Culture & Work Environment (GCWE)
Summary of Conclusions*GCWE / LMS Weaknesses -No "Areas for Improvement," "Area in Need of Attention," or "Opportunities for Improvement" were identified.*GCWE / LMS Lower Rated Areas (< 4.15)
      - Leadership, Management and Supervision (Abridged) (LMS) 3/4 SYNERGYS Model for INPO Principles 3/4 SYNERGYS Model for NRC RIS 2006-13 3
-C h a n ge M a n age m e n tPalisades Specific 9Cageaageet-Effective Technical Training.-General Communications
 
-Sufficient Sr. Management / Management Communication
Scope & Methodology Methodology Update - Rating Criteria
-Sr. Management Visibility
* Measuring site performance acceptability based on comparisons to the industry norms.
-Middle Management Trust Summary of Actions Taken or Planned*Communications of Results-Executive Management was briefed by Synergy on fleet wide results-Site lead teams were briefed by Synergy on site specific results
  - Top Industry Quartile - Areas of Strength (AOS)
-Site lead team members briefed all-hands on site results
  - Middle Industry Quartiles - Areas of Adequacy /
-Department managers brief workers on department results*Action Planning-Action Planning Guidelines and Action Plan Templates were developed and provided to the sites to ensure consistency and focus 10when developing action plans.-The Corrective Action Program (CAP) is used to track each site's review of results and the development of action plans.-Each site (NSA Director) reviews their site specific results to determine what will be addressed in their site action plan and for the need for specific department action plans.-Fleet wide results were reviewed to determine common themes and areas appropriate for inclusion in the fleet wide action plan.
Competency (AOA)
Summary of Actions Taken or Planned*Action Planning (continued)-Action plans are submitted to the VP Oversight for Management review.-Periodic summary report of action plan status will be provided to Fleet Management.
  - Low 3rd Industry Quartile - Opportunities Opportunities for Improvement (OFI)
*Palisades S pecific Action Plan Focus Areas 11 p-Survey Results Validation-Corrective Action Feedback
  - Bottom Industry Quartile - Area in Need of Attention (ANA)
-General Communications
  - Bottom Industry Decile - Area for Improvement (AFI) 4
-Reinforcement of Nuclear Safety Culture Principles-Procedure Quality
 
-Supplemental Worker Oversight Glossary of Terms*CCI -Composite Cultural Indicator*ENT -Entergy
Summary of Results 2009 Response Summary
*NSC -Nuclear Safety Culture
* 96.5% Response Rate
*GCWE -General Culture and Work Environment 12*LMS -Leadership, Management and Supervision
* 95% Provided Organizational Affiliation 5
*SCWE -Safety Conscious Work Environment
 
*NSVB&P -Nuclear Safety Values, Behaviors and Practices
Summary of Results Palisades - NSC & GCWE Metric Results & Rankings NSC            NS VB&P              SCWE                ECP          GCWE Location Metric / Trend      Metric / Trend      Metric / Trend    Metric / Trend Metric / Trend Palisades                        4.45                4.37              4.67              4.43          4.22
*ECP -Employee Concerns Program}}
  - Description                Strength            Strength          Strength          Strength      Strength
  - Industry Rank 1st                1st              1st                1st            1st (quartile)
  - Fleet Rank 1st                1st              1st                1st            1st (position / 9)
Entergy North                     4.11               4.00              4.47              3.89          3.76 Composite                        +8.2%               +9.6%             +4.3%             +12.1%         +10.6%
4.08               3.96              4.46              3.87          3.71 Entergy Composite
                                +6.0%               +6.9%             +3.1%             +9.2%         +7.4%
    *No trends for Palisades are shown as this is a baseline assessment for Palisades.
    *2006 to 2009 Trends are shown for Entergy Composite results.
6
 
Summary of Conclusions Palisades Specific
* Survey Ratings for all Nuclear Safety Culture Questions and Models were measured as Areas of Strength.
* Survey Ratings for General Culture & Work Environment and Leadership, Management and Supervision Questions and Models were also measured as Areas of Strength.
* SYNERGY detected systematic positive bias in the ratings and cautioned th t the that th results lt should h ld nott be b considered id d fully f ll accurate.
t 3/4 Recommended further validation of results.
3/4 Suggested addressing lower rated attributes.
3/4 Suggested addressing lower rated organizations as part of continuous improvement.
7
 
Summary of Conclusions Palisades Specific
* NSC Weaknesses
  - No Areas for Improvement, Area in Need of Attention, or Opportunities for Improvement were identified.
* NSC Lower Rated Areas (< 4.15)
  - Contractor oversight
  - Sufficient staffing
  - Corrective Action Program feedback to those who identify issues.
  - Correcting deficient procedures in a timely manner.
  - Seeking new ideas and best practices from other sites and organizations.
  - Implementing Self-assessment recommendations in a timely manner.
  - Selected areas of SCWE receptiveness.
8
 
Summary of Conclusions Palisades Specific
* GCWE / LMS Weaknesses
  - No Areas for Improvement, Area in Need of Attention, or Opportunities for Improvement were identified.
* GCWE / LMS Lower Rated Areas (< 4.15)
  - C a ge Management Change    a age e t
  - Effective Technical Training.
  - General Communications
  - Sufficient Sr. Management / Management Communication
  - Sr. Management Visibility
  - Middle Management Trust 9
 
Summary of Actions Taken or Planned
* Communications of Results
  - Executive Management was briefed by Synergy on fleet wide results
  - Site lead teams were briefed by Synergy on site specific results
  - Site lead team members briefed all-hands on site results
  - Department managers brief workers on department results
* Action Planning
  - Action Planning Guidelines and Action Plan Templates were developed and provided to the sites to ensure consistency and focus when developing action plans.
  - The Corrective Action Program (CAP) is used to track each sites review of results and the development of action plans.
  - Each site (NSA Director) reviews their site specific results to determine what will be addressed in their site action plan and for the need for specific department action plans.
  - Fleet wide results were reviewed to determine common themes and areas appropriate for inclusion in the fleet wide action plan.
10
 
Summary of Actions Taken or Planned
* Action Planning (continued)
  - Action plans are submitted to the VP Oversight for Management review.
  - Periodic summary report of action plan status will be provided to Fleet Management.
* Palisades Specific p      Action Plan Focus Areas
  - Survey Results Validation
  - Corrective Action Feedback
  - General Communications
  - Reinforcement of Nuclear Safety Culture Principles
  - Procedure Quality
  - Supplemental Worker Oversight 11
 
Glossary of Terms
* CCI - Composite Cultural Indicator
* ENT - Entergy
* NSC - Nuclear Safety Culture
* GCWE - General Culture and Work Environment
* LMS - Leadership, Management and Supervision
* SCWE - Safety Conscious Work Environment
* NSVB&P - Nuclear Safety Values, Behaviors and Practices
* ECP - Employee Concerns Program 12}}

Latest revision as of 21:21, 6 December 2019

Meeting Presentation Palisades 2009 Nuclear Safety Cultural Assessment: Entergy Presentation to NRC Region Iii.
ML100840763
Person / Time
Site: Palisades Entergy icon.png
Issue date: 03/29/2010
From:
Entergy Nuclear Operations
To:
NRC/RGN-III
References
EA-09-060
Download: ML100840763 (12)


Text

Palisades 2009 Nuclear Safety Cultural Assessment Entergy gy Presentation to NRC Region III March 29, 2010 1

NRC ORDER EA-09-060 Task 5 :

Entergy shall meet with the NRC Regional Administrators in the three regions in which Entergy owns and operates plants, to discuss the results of the safety culture workplace surveys conducted in 2009.

2

Scope & Methodology Scope of 2009 NSCA

  • Comprehensive, Psychometrically Validated Nuclear Safety Culture Survey with Write-In Comments Using:

3/4 SYNERGYs Standard Cultural Models

- Nuclear Safety Culture Model (NSC)

  • Nuclear Safetyy Values,, Behaviors & Practices
  • Safety Conscious Work Environment
  • Employee Concerns Program

- General Culture & Work Environment (GCWE)

- Leadership, Management and Supervision (Abridged) (LMS) 3/4 SYNERGYS Model for INPO Principles 3/4 SYNERGYS Model for NRC RIS 2006-13 3

Scope & Methodology Methodology Update - Rating Criteria

  • Measuring site performance acceptability based on comparisons to the industry norms.

- Top Industry Quartile - Areas of Strength (AOS)

- Middle Industry Quartiles - Areas of Adequacy /

Competency (AOA)

- Low 3rd Industry Quartile - Opportunities Opportunities for Improvement (OFI)

- Bottom Industry Quartile - Area in Need of Attention (ANA)

- Bottom Industry Decile - Area for Improvement (AFI) 4

Summary of Results 2009 Response Summary

  • 96.5% Response Rate
  • 95% Provided Organizational Affiliation 5

Summary of Results Palisades - NSC & GCWE Metric Results & Rankings NSC NS VB&P SCWE ECP GCWE Location Metric / Trend Metric / Trend Metric / Trend Metric / Trend Metric / Trend Palisades 4.45 4.37 4.67 4.43 4.22

- Description Strength Strength Strength Strength Strength

- Industry Rank 1st 1st 1st 1st 1st (quartile)

- Fleet Rank 1st 1st 1st 1st 1st (position / 9)

Entergy North 4.11 4.00 4.47 3.89 3.76 Composite +8.2% +9.6% +4.3% +12.1% +10.6%

4.08 3.96 4.46 3.87 3.71 Entergy Composite

+6.0% +6.9% +3.1% +9.2% +7.4%

  • No trends for Palisades are shown as this is a baseline assessment for Palisades.
  • 2006 to 2009 Trends are shown for Entergy Composite results.

6

Summary of Conclusions Palisades Specific

  • Survey Ratings for all Nuclear Safety Culture Questions and Models were measured as Areas of Strength.
  • Survey Ratings for General Culture & Work Environment and Leadership, Management and Supervision Questions and Models were also measured as Areas of Strength.
  • SYNERGY detected systematic positive bias in the ratings and cautioned th t the that th results lt should h ld nott be b considered id d fully f ll accurate.

t 3/4 Recommended further validation of results.

3/4 Suggested addressing lower rated attributes.

3/4 Suggested addressing lower rated organizations as part of continuous improvement.

7

Summary of Conclusions Palisades Specific

- No Areas for Improvement, Area in Need of Attention, or Opportunities for Improvement were identified.

  • NSC Lower Rated Areas (< 4.15)

- Contractor oversight

- Sufficient staffing

- Corrective Action Program feedback to those who identify issues.

- Correcting deficient procedures in a timely manner.

- Seeking new ideas and best practices from other sites and organizations.

- Implementing Self-assessment recommendations in a timely manner.

- Selected areas of SCWE receptiveness.

8

Summary of Conclusions Palisades Specific

  • GCWE / LMS Weaknesses

- No Areas for Improvement, Area in Need of Attention, or Opportunities for Improvement were identified.

  • GCWE / LMS Lower Rated Areas (< 4.15)

- C a ge Management Change a age e t

- Effective Technical Training.

- General Communications

- Sufficient Sr. Management / Management Communication

- Sr. Management Visibility

- Middle Management Trust 9

Summary of Actions Taken or Planned

  • Communications of Results

- Executive Management was briefed by Synergy on fleet wide results

- Site lead teams were briefed by Synergy on site specific results

- Site lead team members briefed all-hands on site results

- Department managers brief workers on department results

  • Action Planning

- Action Planning Guidelines and Action Plan Templates were developed and provided to the sites to ensure consistency and focus when developing action plans.

- The Corrective Action Program (CAP) is used to track each sites review of results and the development of action plans.

- Each site (NSA Director) reviews their site specific results to determine what will be addressed in their site action plan and for the need for specific department action plans.

- Fleet wide results were reviewed to determine common themes and areas appropriate for inclusion in the fleet wide action plan.

10

Summary of Actions Taken or Planned

  • Action Planning (continued)

- Action plans are submitted to the VP Oversight for Management review.

- Periodic summary report of action plan status will be provided to Fleet Management.

  • Palisades Specific p Action Plan Focus Areas

- Survey Results Validation

- Corrective Action Feedback

- General Communications

- Reinforcement of Nuclear Safety Culture Principles

- Procedure Quality

- Supplemental Worker Oversight 11

Glossary of Terms

  • CCI - Composite Cultural Indicator
  • ENT - Entergy
  • NSC - Nuclear Safety Culture
  • GCWE - General Culture and Work Environment
  • LMS - Leadership, Management and Supervision
  • SCWE - Safety Conscious Work Environment
  • NSVB&P - Nuclear Safety Values, Behaviors and Practices
  • ECP - Employee Concerns Program 12