ML033350417
| ML033350417 | |
| Person / Time | |
|---|---|
| Site: | Palisades  |
| Issue date: | 11/25/2003 |
| From: | Consumers Energy |
| To: | Office of Nuclear Reactor Regulation |
| References | |
| Download: ML033350417 (35) | |
Text
1 Palisades Excellence Plan Update November 25, 2003
2 Picture of Excellence Right People / Right Job Right Picture Right Processes Right Management Coaching / Right Worker Involvement Principles
3
4 Right People / Right Job Balanced Team Of:
- Internal Candidates
- External Candidates
- INPO Experience
- Fleet Experience Succession Plan In Place Recent Organizational Changes
5 Site Leadership Senior Vice President Group Operations DE Cooper Site Vice President DJ Malone Site Director PA Harden Site Engineering Director MH Carlson Operations Manager GC Packard Chemistry/Radiation Protection Manager DR Williams Outage/Scheduling Manager ML Richey Maintanence Manager WG Hettel Regulatory Affairs Manager LA Lahti Plant Manager RA Remus Training Manager GA Baustian
6
7 Picture of Excellence
PALISADES EXCELLENCE Safe
Doing What Is Right Predictable
Doing What We Say and When We Say It Will Be Done
Finding Our Problem Before Others Reliable
Focused On Long-Term Success
Preventing Not Reacting Leader
Respected By Employees, Peers, Community, Shareholders, Industry Organizational Excellence
Predictable
Doing What We Say and When We Say It Will Be Done Teamwork
Dont Walk Past Problems Regardless Of Who Owns It
Communicate What Is Expected And What Is Needed
Know Our Roles Accountable
Holding Ourselves To Highest Standards
Our Own Toughest Critic Learning
Improving From The Experience Of Ourselves and Others Operational Excellence Safety
Nuclear Safety Is Palisades Highest Priority
Doing What Is Right Configuration Control
Maintain and Understand Design Basis
Maintain Plant Configuration Teamwork
Operating Seamlessly Across Organizational Lines
Palisades Success = Individual Success
= Palisades Success Training Excellence Teamwork
Partnership Between Line And Training For Success
Training Improves Individual And Plant Performance Effective
Training Is Valued By Users Accountable
Line Organizations Responsible For Content
Training Champions The SAT Process Model
Training Expectations = Plant Expectations Equipment Excellence
Zero Tolerance
Repetitive Problems Are Unacceptable
What We Touch Is Left Correct Reliable
Preventive/Predictive Maintenance Exceeds Corrective Maintenance
Focused On Long-Term Success
Preventing Not Reacting Predictable
Doing What Is Right
Meet Schedules With Properly Prioritized Work Pride
Proud Of Appearance And Performance
Appearance = Performance
9 Scrams with Loss of Normal Heat Removal Personnel Screening Program REACTOR SAFETY RADIATION SAFETY SAFEGUARDS Public Radiation Safety Occupational Radiation Safety Emergency Preparedness Barrier Integrity Mitigating Systems Initiating Events Physical Protection Emergency AC Power System Unavailability Unplanned Scrams Unplanned Power Changes High Pressure Injection System Unavailability AFW System Unavailability Reactor Coolant System Activity Reactor Coolant System Leakage Drill/Exercise Performance ERO Drill Participation Occupational Exposure Control Effectiveness RETS/ODCM Radiological Effluent FFD/Personnel Reliability Program Protected Area Equipment Performance Indicators Inspection Results Monthly Monthly Monthly 1 Green Monthly Monthly 3 Green Monthly Monthly Legend Pal Criteria NRC Criteria Safety System Functional Failures RHR System Unavailability Year to Date Year to Date Year to Date 3 Green Year to Date 1 Green Year to Date 3 Green Year to Date 1 Green Year to Date 3 Green Alert and Notification System
- A A Green December 2005 B Green December 2003 B*
NRC PERFORMANCE INDICATOR
SUMMARY
- October 2003
10 Indicator Picture Path Days Between OSHA Recordable Events External Assessments Validate Internal Assessments Unscheduled EFPDs Less Than 100% Power Employee Communication Human Performance Related LERs Submittal Quality Refueling Outage Duration Meets Doesn't Meet Exceeds Picture of Excellence - Site Excellence Summary October 2003
11 Picture of Excellence Average Days Between OSHA Recordable Events 0
50 100 150 200 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Days Data Forecast Goal Good
12 Picture of Excellence Unscheduled EFPD Less than 100% Power 0
5 10 15 20 25 30 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 EFPD <100%
Data Forecast Goal Good
13 Picture of Excellence - Organizational Excellence Summary October 2003 Meets Doesn't Meet Exceeds Commitments Met Attendance at Development Activities Human Performance Event Clock Root Cause Evaluation Quality Corrective Action Implementation Effectiveness OE Evaluation Effectiveness Site Measures Meeting Performance Milestones
14 Average Days Between Human Performance Event Clock Resets Picture of Excellence 0
10 20 30 40 50 60 70 80 90 100 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Avg Days Between Event Clock Resets Data Forecast Goal Good
15 Picture of Excellence Root Cause Evaluation Quality Index 50 55 60 65 70 75 80 85 90 95 100 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Percent Data Forecast Goal Good
16 Picture of Excellence 0
2 4
6 8
10 12 14 16 18 20 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Rolling 12 Month Count Data Forecast Goal Good Operating Experience Evaluation Effectiveness
17 Indicator Picture Path Reactivity Management Events Risk Management Effectiveness Components Out of Position Temporary Modifications Operator Workarounds &
Challenges Radiation Exposure - Non-Refueling Outage Radiation Exposure -
Refueling Outage Effluent Dose Content Lit Annunciators Picture of Excellence - Operational Excellence Summary October 2003 Meets Doesn't Meet Exceeds
18 Picture of Excellence Components Out of Position 0
2 4
6 8
10 12 14 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Number Data Forecast Goal Good
19 Picture of Excellence Operator Workarounds and Challenges 0
5 10 15 20 25 30 35 40 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Number Data Forecast Goal Good
20 Picture of Excellence Total Operator Burden 20 25 30 35 40 45 50 55 60 65 70 75 80 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Total Operator Burden Data Forecast Goal Good
21 Picture of Excellence 0
5 10 15 20 25 30 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Rem Data Forecast Goal Good Radiation Exposure Non-Refueling Outage
22 Indicator Picture Path Unplanned LCO Entries Preventive Maintenance Performance Maintenance Rework Corrective Maintenance Backlog System Health Assessments Not Meeting Expectations Program Health Assessments Not Meeting Expectations Thermal Efficiency Loss Factor Picture of Excellence - Equipment Excellence Summary October 2003 Meets Doesn't Meet Exceeds Meets Doesn't Meet Exceeds
23 Picture of Excellence Unplanned Tech Spec Action Entries 0
2 4
6 8
10 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Number Data Forecast Goal Good
24 Picture of Excellence Corrective Maintenance Backlog 0
20 40 60 80 100 120 140 160 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Number Data Forecast Goal Good
25 Picture of Excellence Elective Maintenance Backlog Industry Comparison 0
500 1000 1500 2000 2500 3000 1
3 2
1 2
1 1
Palisades (1) 1 1
2 2
2 2
2 2
1 1
1 2
2 2
1 2
2 2
3 2
3 2
2 1
2 4
Sites (No. of Units)
No. Work Orders Elective 571
26 Picture of Excellence 0
5 10 15 20 25 Jan-02 Feb-02 Mar-02 Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Number Red system Red Forecast Yellow system Yellow forecast Red Goal Yellow Goal Good Systems Not Meeting Performance Expectations
27
28 Right Processes Focus on Key Processes:
- Corrective Action Process
- Work Management Process
- Training
29 Corrective Action Process Improvements
- Line Management Ownership
- Identification of Performance Trends
- Root Cause Quality Corrective Action Process Challenges
- Use of Operating Experience Right Processes
30 Work Management Process Improvements
- Focus Groups Implemented to Reduce Operator Burdens
- Implemented Formal Derate/Outage Response Plan Work Management Process Challenge
- Schedule Stability
- Effective Planning Right Processes
31 Training Improvements
- Line Management Ownership
- Consistency of Processes and Expectations
- Supervisory/Leadership Training Program Training Challenges
- Reducing Human Performance Errors
- Lowering Site Radiation Exposure Right Processes
32
33 Focus on Behaviors:
- Develop Supervisor/Manager Coaching Skills
- Clarify Expectations, Roles and Responsibilities
- Establish Worker Coaching as a Priority Right Management Coaching / Right Worker Involvement
Capacity factor of >90%
Bargaining Union employee contract 5/05 WANO Plant Evaluation 5/04 Technical Training Accreditation Renewed 2/04 QC Program under NOS 1/04 100% Success on Initial License Examinations 5/05 Power Uprate of 1.4% 01/04 Spent fuel load campaign complete 8/04 New Radwaste Processing Unit Installed 12/04 EP NRC Graded Exercise With No Findings 8/04 Event free (30 day) REFOUT All scheduled equipment reliability & operator issues completed 10/04 License Renewal Application Submitted to NRC 9/05 Spent fuel load campaign complete for full core offload capability 10/05 Cost per MWh of <$17.39 INPO Plant Rating of "1" 6/04 INPO Index of 96 Capacity factor of >98%
INPO Index of 96 Cost per MWh of <$13.98 Davis -Bes se SOER 02-04
<2 Human Performance Licens e Event Reports As s et Owner Approval to proceed with Licens e Renewal Employee Surveys
>70% Pos itive All Self As s ess ment Is s ues Plan Identified Accreditation As s es s ment of Technical Programs
>91% Capacity Factor, <1.0%
Forced Outage No more than 3 OSHA Recordable Events Security Orders Implemented 10/04 No more than 2 OSHA Recordable Events New DFS Storage Pad Built No More than 3 OSHA Recordable Events
WANO Simulator Evaluation 4/04 NRC Biennial Ops Training Requal Inspection With no Findings 4/04
Organizational Training Equipment Operational NMC Mission Achieve excellence in safe, reliable and cost-effective operation, while sustaining &
growing the business.
Monitor Performance Management Coaching Peer Coaching Performance Indicators Benchmarking Internal/external assessments Corrective action program Achieve excellence in safe, predictable, reliable generation of electrical energy Recognize success, accept failure, learn and try again!
The Lights Are On for 2005 &
beyond!
Approval to Purchase New Reactor Head 12/04 Worker Practices Supervis or Oversight Verification &
Validation Procedures &
Work Instruct.
Event Job Planning and Preps Qualified Workers Event free (25 day) REFOUT All Scheduled Equipment Reliability and Operator Iss ues Completed Plant Instrument Air Compressors Replaced 01/04 2400 volt Breakers Replacement 12/04 34
35 Summary Excellence Plan Originally Developed in 2000 Performance Continues to Improve Excellence Plan will Continue to Drive Palisades Excellence