ML082820267
| ML082820267 | |
| Person / Time | |
|---|---|
| Site: | Fermi  |
| Issue date: | 10/09/2008 |
| From: | Hlavaty K, Rachel Johnson, Kokosky E, Karenina Scott, Snyder K DTE Energy |
| To: | NRC/RGN-III |
| References | |
| Download: ML082820267 (11) | |
Text
FERMI HUMAN PERFORMANCE Kevin Hlavaty Fermi 2 Plant Director Ed Kokosky Performance Improvement Manager Kent Scott Operations Manager Kirk Snyder Systems Engineering Manager Rod Johnson Compliance Supervisor 1
Meeting Agenda
- Plant Management Introductions
- Management Actions for improved Human Performance
- Actions completed
- Future Actions 2
Overview of Management Actions
- Clear management owner for human performance
- Industry Standard Program through station formal processes and procedures
- Major actions to address Procedure Adherence and Adequacy
- Improved internalization by the workers
- Monitoring performance
Management Ownership
- Station human performance is aligned under the Plant Director
- Chairman Human Performance Steering Committee
- Oversight of the Human Performance Excellence Plan
- Oversight of station and site department resets
- Chairman for Performance Improvement Review Teams to ensure appropriate ownership of actions
Industry Standard Program
- Benchmarked and established formal site procedure on human performance
- Developed a set of field worker human performance tools using industry standards and Fermi workers input
- Conducted training for site personnel on these tools
- Established approved site human performance supervisor to implement the program
Major Actions to address Procedure Adherence and Adequacy
- Revise station processes to include a section on addressing risk during emergent work/operating situations. This revision includes how to review risk impact during emergent work situations such as troubleshooting.
- Provide training to managers supervisors and workers on how to identify elevated risk during plant work and use in-field decision making tool READE (Recognize, Express, Appraise, Decide, Evaluate).
- Revised Pre-Job Brief template to verify adequate guidance and content exists in the station procedures for conducting walkdowns to ensure work package quality prior to field work.
- Planner training to improve quality and metrics developed to drive accountability for work package quality
- Observations and metrics to monitor procedure adherence and adequacy
- Established low level trending to track procedure adherence and adequacy
Improved Worker Internalization
- Operations communicated expectations
- Provided examples of good and bad human performance usage
- Reinforced training
- Dynamic Learning Activity (DLA)
- Practicing human performance tools
- Follow up with focused observations by Leadership
- Maintenance Excellence Board (MEB) established for First Line Supervisor and General Maintenance Journeyman
Improved Worker Internalization -
continued
- Internal Excellence Plan
- Engineering HU Excellence Plan
- Steering committee - manager oversight and alignment
- Developed FBP-66: Engineering Human Performance Program -
standards and fundamentals
- Implemented Engineering Product Quality Reviews
- Improved performance indicators
- Human Performance training
- FBP-66 JIT: Engineering Human Performance Program
- Continuing Training for Engineering Decision Making
- Created Procedure of the Month Program
- Reinforced procedure compliance and identified procedure adequacy issues
- PM Program, Design Calculations, and Risk & Pre-job briefs 8
Monitoring performance
- Site Event Free Day Resets
- Department Event Free Day Error Rate
- Specific Department Event Free Day Resets
- Crew Group Resets
- Procedure Use and Adherence Quality Metrics
- Corrective Action Trends
- Observation Trend Data
Sustained Performance Human Program Industry Standard Continuous Improvement of Human Performance:
- Behaviors Human Performance *PIRT(Performance Improvement Review Team)
Structure / Organization *Accountability Model (Procedure ) *Observations
- Maintenance Interdepartmental HU Plans
- Initial and continuing training Human Performance *Knowledge Worker Tools Monitoring / Metrics / *Outage Improvements Trending *Monitor metrics and trends
- Dept Self Evaluation Mtgs
- HU Dept Coordinators Mtg Human Performance Oversight
- HU Steering Committee
- Site Self Evaluation Mtg
Closing Remarks
- Management engagement ensure the right focus and urgency
- Senior management sponsorship of the program
- Established human performance as a top site issue to ensure we are learning from low level errors
- Formalized the Human Performance Program and Tool Usage is established
- Extensive benchmarking has been conducted and implemented with outside assistance
- Sustainability including our metrics ensures previous operating experience is not repeated