ML082820267
| ML082820267 | |
| Person / Time | |
|---|---|
| Site: | Fermi  |
| Issue date: | 10/09/2008 |
| From: | Hlavaty K, Rachel Johnson, Kokosky E, Karenina Scott, Snyder K DTE Energy |
| To: | NRC/RGN-III |
| References | |
| Download: ML082820267 (11) | |
Text
FERMI HUMAN PERFORMANCE Kevin Hlavaty Fermi 2 Plant Director Ed Kokosky Performance Improvement Manager Kent Scott Operations Manager Kirk Snyder Systems Engineering Manager Rod Johnson Compliance Supervisor 1
Meeting Agenda
- Plant Management Introductions
- Management Actions for improved Human Performance
- Actions completed
- Future Actions 2
Overview of Management Actions
- Clear management owner for human performance
- Industry Standard Program through station formal processes and procedures
- Major actions to address Procedure Adherence and Adequacy
- Improved internalization by the workers
- Monitoring performance
Management Ownership
- Station human performance is aligned under the Plant Director
- Chairman Human Performance Steering Committee
- Oversight of the Human Performance Excellence Plan
- Oversight of station and site department resets
- Chairman for Performance Improvement Review Teams to ensure appropriate ownership of actions
Industry Standard Program
- Benchmarked and established formal site procedure on human performance
- Developed a set of field worker human performance tools using industry standards and Fermi workers input
- Conducted training for site personnel on these tools
- Established approved site human performance supervisor to implement the program
Major Actions to address Procedure Adherence and Adequacy Revise station processes to include a section on addressing risk during emergent work/operating situations. This revision includes how to review risk impact during emergent work situations such as troubleshooting.
Provide training to managers supervisors and workers on how to identify elevated risk during plant work and use in-field decision making tool READE (Recognize, Express, Appraise, Decide, Evaluate).
Revised Pre-Job Brief template to verify adequate guidance and content exists in the station procedures for conducting walkdowns to ensure work package quality prior to field work.
Planner training to improve quality and metrics developed to drive accountability for work package quality Observations and metrics to monitor procedure adherence and adequacy Established low level trending to track procedure adherence and adequacy
Improved Worker Internalization
- Operations communicated expectations
- Provided examples of good and bad human performance usage
- Reinforced training
- Dynamic Learning Activity (DLA)
- Practicing human performance tools
- Follow up with focused observations by Leadership
- Maintenance Excellence Board (MEB) established for First Line Supervisor and General Maintenance Journeyman
Improved Worker Internalization -
continued Internal Excellence Plan
- Engineering HU Excellence Plan
- Steering committee - manager oversight and alignment
- Developed FBP-66: Engineering Human Performance Program -
standards and fundamentals
- Implemented Engineering Product Quality Reviews
- Improved performance indicators Human Performance training
- FBP-66 JIT: Engineering Human Performance Program
- Continuing Training for Engineering Decision Making Created Procedure of the Month Program
- Reinforced procedure compliance and identified procedure adequacy issues
- PM Program, Design Calculations, and Risk & Pre-job briefs 8
Monitoring performance
- Site Event Free Day Resets
- Department Event Free Day Error Rate
- Specific Department Event Free Day Resets
- Crew Group Resets
- Procedure Use and Adherence Quality Metrics
- Corrective Action Trends
- Observation Trend Data
Sustained Performance Continuous Improvement of Human Performance:
- Behaviors
- PIRT(Performance Improvement Review Team)
- Accountability Model
- Observations
- Maintenance Interdepartmental HU Plans
- Initial and continuing training
- Knowledge Worker Tools
- Outage Improvements
- Monitor metrics and trends Human Program Industry Standard Human Performance Structure / Organization (Procedure )
Human Performance Monitoring / Metrics /
Trending
- Dept Self Evaluation Mtgs
- HU Dept Coordinators Mtg Human Performance Oversight
- HU Steering Committee
- Site Self Evaluation Mtg
Closing Remarks
- Management engagement ensure the right focus and urgency
- Senior management sponsorship of the program
- Established human performance as a top site issue to ensure we are learning from low level errors
- Formalized the Human Performance Program and Tool Usage is established
- Extensive benchmarking has been conducted and implemented with outside assistance
- Sustainability including our metrics ensures previous operating experience is not repeated