ML100990031

04/13/2010 Entergy Nuclear Operations (Entergy): Meeting Presentation 2009 Nuclear Safety Culture Assessment Meeting

ML100990031
Person / Time
Site:	Indian Point, Pilgrim, Vermont Yankee, FitzPatrick
Issue date:	04/13/2010
From:	Division of Reactor Safety I
To:
Trapp J
References
Download: ML100990031 (1)

Text

ML 2009 Nuclear Culture Entergy Presentation to NRC Region April 13, 1 NRC ORDER EA-09-060 (Palisades)

Task 5 : Entergy shallllleet with the NRC Adlllinistrators in the three regions in which Entergy owns and operates plants, to discuss the results of the safety culture surveys conducted in 2009. 2 Survey Methodology SYNERGY's Standard Cultural Models Nuclear Safety Culture Model (NSC) Nuclear Safety Values, Behaviors

& Practices Safety Conscious Work Environment Employee Concerns Program General Culture & Work Environment (GCWE) Leadership, Management and Supervision (Abridged) (LMS) SYNERGY'S Model for INPO Principles SYNERGY'S Model for NRC RIS 2006-13 3 Summary of 2009 NSC Response Summary Location Location Total No. Respondents

% Response White Plains Office (WPO) 85 74 87.1% -I Vermont Yankee (VTY) 632 537 Indian Point Energy Center (IPEC) 1159 811 -------..----"" 1. A. FitzPatrick (JAF) 661 456 69.0%I Pilgrim (PNPS) 685 382 Composite

-Entergy Fleet 7561 5656 ......

• 4 Summary of Results &tergy Nuclear Safety Culture Trends 1999-2009 4.5 4.4 4.3 4.2 y :.s 4.1 .... 4 U U U r..fl 3.9 Z 3.8 3.7 3.6 1999 2002 2004 2006 5 Summary of Results 2009 NSC Composite Cultural Metrics by Fleet Demographics Percent Percent Fleet NSC Variation Improvement I Demographic co fromENT Decline 2006-9 Category Composite (2004-6) +6.0 (-5.0) _-+--__.1% 1--2:3.8 (-2.3) -3.5% I +13.0 (-7.8) .8% nla +1.8% 7.6% +1.7 +3.1 -0.2% +4.8 +4.7 (-4.0) -2.7%

1 ___.2-6.2 -0.6 Yo I +6.5 ears 4.1t> t 1.9'% I -+7.3 C'Jfeater than 15 Years 4.03 -1.4% +4.9 6 Scope & Methodology Methodology Update -Rating Criteria Measuring site performance acceptability based on comparisons to the industry norms. D -Top Industry Quartile -"Areas of Strength" (AOS) -Middle Industry Quartiles

-"Areas of Adequacy I Competency" (AOA) D Low 3 rd Industry Quartile -"Opportunities for Improvement" Bottom Industry Quartile -"Area in Need Attention" Bottom Industry Decile -Perceived "Area for Improvement" (AFI) 7 Summary of NSC Metrics, Trends & Industry Comparison Summary NSC SCWE ECP Location Metric I Industry Metric I Industry Metric I Industry Trend Quartile Trend Quartile Trend Quartile White Plains (WPO) 4.25 +1.5% n/a 4.55 -0.7% nfa 4.18 +6.2% nla Vermont Yankee (VTY) 4.13 +3.0% 1 st 4.54 +1.0% 1 st 3.86 +4.7% pt J. A. Fitzpatrick 2 nd 3rd 2 nd Bottom 23 rd Pilgrim (PNPS) Decile Indian Point (I PEG) 3 rd 3 rd 4th 4.46 3.87 Composite

--Entergy Fleet nla nla+3.1% +9.2% 8 Summary of GCWE Metrics, Trends & Industry Comparison Summary GCWE Job Satisfaction

& Moral Location Metric I Trend Industry Quartile Metric I Trend STTrend White Plains (WPO) 3.82 +0.2% nJa 3.65 +7.3% -3.9% VennontYankeeCVTY) 1st 3.72 +15.1% +3.9% Pilgrim (PNPS) 3rd +0.3% J. A. Fitzpatrick (JAF) 3rd -3.5% Point (IPEC) 3rd +0.9% 3.71 3.57 Composite

-Entergy Fleet nJa +1.1%+7.4% +15.1% 9 SUIDlllary of Applicability Area VTY Sufficient Staffing '/AFI '/AFI Confidence in Employee Concerns Program Priority 1 & 2 "Industry Norms" Organizations

'/5 '/1 '/4 (No. Priority 1&2 orgs) No. of NSC Attributes Rated 1/3 0/0 7/10 2/42 as AFls ! ANAs No. of GCWE!LMS Attributes Rated as AFls ! 1/16 0/0 0/5 1/12 ANAs 10 Entergy Fleet Actions Communication of Results -Briefings by Synergy -Site All Hands Meetings -Department Manager discussion with workers

• Action Planning -Action Plan guides and templates (consistency)

-Use Corrective Action Program -Site NSA Directors lead action planning efforts -Reviewed by VP Oversight

-Entergy Fleet -Periodic status reports to Fleet Management 11 Indian

• Notable Improvement Since 2006

• NSC & GCWE are Adequate

• Focus Areas developed based on

• Action Plans have been developed for Focus Areas and priority departments Site Plan focuses on training, communications, and accountability 12 J. A.

• Nominal Improvement Since 2006

• NSC & GCWE are Adequate Focus Areas developed based on results Action Plans have been developed for Focus Areas and priority departments Site Plan focuses on safety conscious work environment, teamwork, trust, change management, and conduct of work 13

• Nominal Improvement Since 2006.

• NSC & GCWE are Adequate. Focus Areas developed based on results Action Plans have been developed for Focus Areas (there are no priority departments) Site Plan focuses on staffing and work load, Employee Concerns Program, Safety Conscious Work Environment, communications, and use of HU tools 14 Vermont

• Nominal Improvement Since 2006

• NSC & GCWE are Strengths

• Focus Areas developed based on

• Action Plans have been developed for Focus Areas and the priority department Site Plan focuses on feedback to Condition Report initiators and quality of procedures 15