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{{#Wiki_filter:FENOC~e~,, Nuclear Power Station 10 Center Road FirstEnergy Nuclear Operating Company Perry, Ohio 44081 L. William Pearce 440-280-5382 Vice PresiderDecember 20, 2006 Fax: 440-280-8029 PY-CEI/OIE-0683L Mr. James L. Caldwell Nuclear Regulatory Commission  
{{#Wiki_filter:FENOC                                                                                                 ~e~,, NuclearPowerStation 10 Center Road FirstEnergy Nuclear Operating Company                                                                           Perry, Ohio 44081 L. William Pearce                                                                                                 440-280-5382 Vice PresiderDecember     20, 2006                                                                           Fax: 440-280-8029 PY-CEI/OIE-0683L Mr. JamesL. Caldwell Nuclear Regulatory Commission.
.Regional Administrator, Region III 2443 Warrenville Road, Suite 210 Lisle, Illinois 60532-4352 Perry Nuclear Power Plant Docket No. 50-440 License No. NPF-58  
RegionalAdministrator,RegionIII 2443 Warrenville Road, Suite 210 Lisle, Illinois 60532-4352 Perry Nuclear PowerPlant Docket No. 50-440 License No. NPF-58


==Subject:==
==Subject:==
Request for Closure of Perry Nuclear Power Plant Confirmatory Action Letter Commitments
Requestfor Closureof Perry NuclearPowerPlant ConfirmatoryAction Letter Commitments


==Dear Mr. Caldwell,==
==DearMr. Caldwell,==
By letter dated September 28, 2005, the NRC issued a Confirmatory Action Letter (CAL) to the Perry Nuclear Power Plant (PNPP). That letter confirmed the understanding of actions FirstEnergy Nuclear Operating Company (FENOC) was planning to take to improve the performance at PNPP and confirmed FENOC's specific commitments as stated in previous correspondence dated August 8 and 17, 2005. This letter is the first of two letters FENOC is submitting to NRC. This letter provides a summary of actions taken, results achieved and the basis for closure of each of PNPP's 13 CAL commitments.
FENOC implemented the PNPP Performance Improvement Initiative (PII), Phase 2 to drive completion of each of the CAL commitments and guide actions to improve performance in each of the areas identified in the CAL. The second letter will describe the performance improvements achieved thru the PII, Phase 2, the results of our closure assessments and the transition to FENOC Excellence Plans which provide reasonable assurance that the improvements will be sustainable.
Collectively, the closure of the individual commitments and the results of those actions demonstrate that FENOC has achieved sustained improved performance in the four areas listed in the CAL.As discussed in our letter dated, November 13, 2006, FENOC has completed 13 CAL commitments in the following four areas: IP 95002 Inspection Follow-up Issues, Corrective Action Program Implementation, Human Performance, and Emergency Preparedness.
The actions taken to complete these commitments and improve performance were implemented in 2005 and 2006. These actions, the resultant improvements achieved, and the basis for closure of each commitment are described in the attachment to this letter. During 2005 and 2006, the NRC conducted CAL follow-up inspections in these areas and confirmed that each of the 13 CAL commitments was adequately implemented.
As discussed at the NRC public meeting on December 13, 2006, FENOC has demonstrated that it has substantially improved performance at PNPP in the four areas addressed by the CAL.FENOC is providing the basis for closure of all of the individual CAL Commitments in the attachment to this letter and has demonstrated that it has achieved sustained improved performance in each of the CAL areas. Therefore, FENOC requests that NRC close the Confirmatory Action Letter consistent with the criteria set-forth in the CAL.As noted above, in addition to implementing the individual commitments in the CAL, PNPP also established and implemented the PNPP Performance Improvement Initiative.
FENOC and the PY-CEI-OEI-0683L Page 2 NRC will discuss overall improvement of station performance achieved thru the PNPP Performance Improvement Initiative, the closure of the individual Performance Improvement Initiatives and the transition to the FENOC Fleet and PNPP Site Excellence Plans during the forthcoming public meeting scheduled for January 10, 2007. Prior to this meeting, FENOC anticipates sending a follow-up letter to request transition from Column IV of the Action Matrix to an appropriate reduced level of regulatory oversight consistent with the guidance in set forth in NRC MC 0305.There are no additional commitments contained in this letter. If you have questions or require additional information, please contact Mr. Jeffrey Lausberg - Manager, Regulatory Compliance at (440) 280-5940.Attachments cc: Document Control Desk NRC Project Manager NRC Resident Inspector E. Duncan, NRC Rill Attachment PY-CEI/OIE-0683L Page 1 BASIS FOR CLOSURE OF CONFIRMATORY ACTION LETTER (CAL) COMMITMENTS The NRC performed the Inspection Procedure (IP) 95003 supplemental inspection in three phases in early 2005. The results of the inspection were documented in Inspection Report 05000440/2005003, dated July 8, 2005. Subsequent to the issuance of the inspection report, First Energy Nuclear Operating Company (FENOC) provided response to the inspection report in letters dated August 8 and 17, 2005 and initiated the Perry Nuclear Power Plant (PNPP) Performance Improvement Initiative, Phase 2. In those letters, FENOC described its plans to improve performance and provided 13 specific commitments in the areas of IP 95002 Inspection Follow-up Issues, Corrective Action Program, Human Performance, and Emergency Preparedness.
Those specific commitments in the FENOC letters were later identified as PNPP Confirmatory Actions Letter (CAL) commitments in the NRC letter dated, September 28, 2005. Through the implementation of the PNPP Performance Improvement Initiatives, FENOC has made consistent improvements in the four areas identified in the CAL. This attachment describes the results of the actions taken to complete each of the thirteen CAL commitments.
Additionally, as requested in the NRC CAL, FENOC had provided quarterly updates to those specific actions specified in Attachment 3 of FENOC letters dated August 8 and 17, 2005.The quarterly updates were provided in letters dated October 28, 2005, January 30, 2006, April 17, 2006, July 28, 2006, October 31, 2006 and November 13, 2006.For each of the four areas identified in the CAL, this attachment restates the CAI_commitment for ease of reference, describes the purpose of the commitment, describes the results of actions taken to complete each commitment, provides the basis for closure of the commitment, and demonstrates that there has been sustained improved performance in the area.In order to provide focused management oversight of these commitments, FENOC placed actions to implement the commitments in the Detailed Action and Monitoring Plan (DAMP) the Perry Performance Improvement Initiative (PII). The following discussion references the applicable DAMP actions. The four areas and thirteen commitments are listed in table 1 of this attachment.
1.0 IP 95002 Inspection Follow-up Issues 1.1 CAL Commitment


==
By letter dated September    28, 2005, the NRCissued a ConfirmatoryAction Letter (CAL)to the Perry NuclearPowerPlant (PNPP).That letter confirmedthe understandingof actions FirstEnergy Nuclear Operating Company      (FENOC) was planning to take to improvethe performanceat PNPPand confirmed FENOCs        specific commitmentsas stated in previous correspondence    dated August8 and 17, 2005. This letter is the first of two letters FENOC    is submitting to NRC.This letter provides a summary      of actions taken, results achievedand the basis for closure of each of PNPPs13 CALcommitments.FENOC               implementedthe PNPP Performance    Improvement Initiative (PII), Phase2 to drive completionof eachof the CAL commitments    and guide actions to improveperformance  in eachof the areas identified in the CAL.Thesecondletter will describe the performanceimprovements          achievedthru the PII, Phase2, the results of our closure assessments      and the transition to FENOC  ExcellencePlans whichprovide reasonableassurancethat the improvements        will be sustainable. Collectively, the closure of the individual commitments    and the results of those actions demonstratethat FENOC has achievedsustainedimprovedperformancein the four areas listed in the CAL.
Description:==
As discussed in our letter dated, November      13, 2006, FENOC  has completed13 CAL commitments  in the following four areas: IP 95002Inspection Follow-upIssues, Corrective Action ProgramImplementation, HumanPerformance, and EmergencyPreparedness. The actions taken to complete these commitments      and improve performancewere implementedin 2005and 2006. Theseactions, the resultant improvements        achieved, and the basis for closure of eachcommitment    are describedin the attachmentto this letter. During 2005and 2006, the NRCconductedCALfollow-up inspections in these areas and confirmed that each of the 13 CAL commitmentswas adequately implemented.
"Issues dealing with the quality of maintenance procedures including quality control inspection hold points. Revision of the Quality Control Inspection Program to focus additional attention on items that have experienced repeat failures." 1.2 Purpose: The above CAL commitment contains three (3) actions. First, FENOC stated in response to NRC IP 95003 inspection report (IR 2005003), that one hundred eight (108) of the one hundred nineteen (119) procedures been updated and issued. The remaining maintenance procedures will be updated and owner's review completed.
As discussed at the NRCpublic meeting on December13, 2006, FENOC           has demonstratedthat it has substantially improvedperformanceat PNPP      in the four areas addressedby the CAL.
[CAL Commitment l.a]
FENOC  is providing the basis for closure of all of the individual CALCommitments    in the attachmentto this letter and hasdemonstrated      that it has achievedsustainedimproved performancein each of the CALareas. Therefore, FENOC          requests that NRCclose the ConfirmatoryAction Letter consistentwith the criteria set-forth in the CAL.
Attachment PY-CEI/OIE-0683L Page 2 Second, FENOC stated that it would revise Nuclear Quality Assurance Instruction NQI-1001, "QC Inspection Program Control," to specify a method to establish additional QC inspection items for items that have experienced repeat failures.
As noted above,in addition to implementingthe individual commitments        in the CAL,PNPP    also established and implementedthe PNPPPerformanceImprovementInitiative.              FENOC  and the
This method was to include consideration of failure analysis, the risk-significance of the item, and the probability of failure occurrence in determining the extent of inspection activity.
 
[CAL Commitment 1 .b]Third, FENOC stated that it would revise Generic Mechanical Instructions (GMI)-0039, "Disassembly/Re-assembly of Divisions I and II Emergency Service Water Pumps," and GMI-0040, "Disassembly
PY-CEI-OEI-0683L Page 2 NRCwill discuss overall improvement    of station performanceachievedthru the PNPP PerformanceImprovement  Initiative, the closure of the individual Performance  Improvement Initiatives andthe transition to the FENOC  Fleet and PNPP  Site ExcellencePlans during the forthcomingpublic meetingscheduledfor January10, 2007. Prior to this meeting, FENOC anticipates sendinga follow-up letter to requesttransition fromColumn  IV of the Action Matrix to an appropriatereducedlevel of regulatoryoversight consistent with the guidancein set forth in NRCMC0305.
/ Re-assembly of Division III Emergency Service Water Pump," to include QC inspection points for work activities associated with pump shaft couplings, as specified by QC.[CAL Commitment 1.c]1.3 Basis For Commitment Closure: The CAL commitments for addressing the IP 95002 follow-up issues are complete.
Thereare no additional commitments  containedin this letter. If you havequestionsor require additional information, please contact Mr. Jeffrey Lausberg- Manager,RegulatoryCompliance at (440) 280-5940.
Provided below are basis for closure of the individual CAL commitments and summary of actions taken to achieve sustained improved performance in each of the CAL areas.CAL Commitment 1.a / DAMP Appendix Action B.2.2.3.1 This commitment involves upgrade of the key maintenance procedures.
Attachments cc:      Document Control Desk NRCProject Manager NRCResident Inspector E. Duncan,NRCRill
In letter dated, October 28, 2005, FENOC stated that the above CAL commitment was completed in third quarter 2005.In third quarter 2005, FENOC completed upgrade of the remaining key maintenance procedures.
 
The scope of this upgrade project included those maintenance procedures that are directly or indirectly associated with select key components at PNPP. These key components included both the high safety-significant components, those having a risk achievement worth (RAW)of greater than 2.0 and a Risk Reduction Worth (RRW) of greater than 1.005, and other risk-significant components, including the Emergency Service Water (ESW) pumps. Also, the scope included those additional maintenance procedures that the Senior Leadership Team considered to be important based on their significance and other select multi-use maintenance procedures.
Attachment PY-CEI/OIE-0683L Page 1 BASIS FOR CLOSUREOF CONFIRMATORY                ACTION LETTER (CAL) COMMITMENTS TheNRCperformedthe Inspection Procedure(IP) 95003supplementalinspection in three phasesin early 2005. Theresults of the inspection weredocumented        in Inspection Report 05000440/2005003,    dated July 8, 2005. Subsequentto the issuanceof the inspection report, First EnergyNuclear Operating Company      (FENOC)  provided responseto the inspection report in letters datedAugust8 and 17, 2005andinitiated the Perry Nuclear PowerPlant (PNPP)PerformanceImprovementInitiative, Phase2. In those letters, FENOC describedits plans to improveperformanceand provided 13 specific commitments        in the areas of IP 95002Inspection Follow-upIssues, Corrective Action Program,Human Performance, and EmergencyPreparedness. Those specific commitmentsin the FENOC letters werelater identified as PNPP    ConfirmatoryActions Letter (CAL)commitments    in the NRCletter dated, September28, 2005. Throughthe implementationof the PNPP PerformanceImprovementInitiatives, FENOC        has madeconsistent improvementsin the four areasidentified in the CAL.This attachmentdescribesthe results of the actions takento completeeachof the thirteen CALcommitments.
The upgraded maintenance procedures were an improvement to the previous revisions, both in content, formatting, and ease of use.However, several potential deficiencies were identified with the upgraded maintenance procedures.
Additionally, as requestedin the NRCCAL,FENOC        had provided quarterly updatesto those specific actions specified in Attachment3 of FENOC    letters dated August8 and17, 2005.
They included:
Thequarterly updateswereprovided in letters dated October28, 2005, January30, 2006, April 17, 2006, July 28, 2006, October31, 2006and November        13, 2006.
typographical errors, formatting inconsistencies, proper step sequencing, faulty references, missing information, and proper use / identification of critical steps. To address these potential deficiencies, FENOC generated Condition Report (CR) 06-00418 and commenced supplemental procedure review to revalidate the upgraded maintenance procedures.
For eachof the four areasidentified in the CAL,this attachmentrestates the CAI_
As part of the supplemental review effort, FENOC undertook the following actions to improve the quality of the maintenance procedures:
commitment  for easeof reference, describes the purposeof the commitment,describes the results of actions taken to completeeachcommitment,      provides the basis for closure of the commitment,and demonstratesthat there has been sustained improvedperformancein the area.
Developed new procedure writer's guide for improved formatting
In order to provide focused management      oversight of these commitments,FENOC      placed actions to implementthe commitments      in the Detailed Action and Monitoring Plan (DAMP) the Perry Performance  Improvement Initiative (PII). Thefollowing discussion referencesthe applicable DAMP  actions. Thefour areas andthirteen commitments    are listed in table 1 of this attachment.
/ sequencing of procedures (PAP 500, "Perry Technical Procedure Writer's Guide")
1.0      IP 95002Inspection Follow-upIssues
Attachment PY-CEI/OIE-0683L Page 3 o Revised the definition for "Critical Stop" to align with industry standards o Provided training for procedure writers o Provided training on procedure use and adherence training for Maintenance personnel (NOP-LP-2601, "Procedure Use and Adherence")
 
Additionally, procedures that were not verified by field use or through the supplemental review effort were put on hold.The following dgorous review and approval process is being applied during the supplemental review of the maintenance procedures:
===1.1 CALCommitmentDescription===
o Technical and Craft review, such that the users of the procedures involved in the review process o Cross-Discipline review (PAP 507, "Perry Supplemental Procedure Requirement Guidance"), such that other site organizations (e.g., engineering) who provided input to the procedure develop are involved in the review process o Validation of procedures (PAP 550.3, "Procedure Validation")
                "Issues dealing with the quality of maintenance  proceduresincluding quality control inspection hold points. Revisionof the Quality Control Inspection Programto focus additional attention on items that haveexperiencedrepeat failures."
o Independent Qualified Review (NOP-SS-3001, "Procedure Review and Approval"), such that independent review/approval of the procedures is performed prior to issuance.At the August 15, 2006 public meeting, FENOC stated that at least 70 of the original 119 maintenance procedures (now 121 procedures since some procedures were split into two or more procedures for ease during the revalidation effort) will be re-validated, approved and made effective by October 23, 2006. This action was accomplished.
 
The remainder is scheduled for completion by December 21, 2006.In October 2006, the NRC inspected a number of of those revalidated maintenance procedures and found them to be effective and improved in quality. The results of this inspection were discussed during the Decmber 13, 2006 public meting. No findings were identified during the inspection (IR 2006015).CAL Commitment 1.b / DAMP Appendix Action B.2.2.3.:~
===1.2 Purpose===
This commitment involves identification of criteria for the Quality Control (QC)inspection hold points based on failure history, risk significance and failure probability.
TheaboveCALcommitment      contains three (3) actions. First, FENOC    stated in responseto NRCIP 95003inspection report (IR 2005003),that one hundredeight (108) of the one hundrednineteen (119) procedures been updatedand issued. The remaining maintenanceprocedureswill be updatedand owners review completed. [CAL Commitment        l.a]
In letter dated, October 28, 2005, FENOC stated that the above CAL commitment was completed in third quarter 2005.In third quarter 2005, FENOC revised procedure NQI-1001, "QC Inspection Program Control," Revision 5, to identify criteria for assigning QC inspection hold points, including failure history, risk significance and failure probability in assigning QC inspection hold points. Although, the change to the procedure was deemed appropriate during the NRC follow-up inspection of IP 95002 (IR 2006007), the inspectors identified that the methods identified and in use did not take full advantage of all site programs.
 
In particular, the procedure did not prescribe the review of the maintenance rule database, which collects Attachment PY-CEI/OIE-0683L Page 4 pertinent component failure data, nor did it integrate the probabilistic risk assessment (PRA) model, which provides component-specific risk information.
Attachment PY-CEI/OIE-0683L Page 2 Second,FENOC    stated that it wouldrevise Nuclear Quality Assurance Instruction NQI-1001,"QCInspection ProgramControl," to specify a method to establish additional QCinspection items for items that haveexperienced repeat failures. This method  wasto include considerationof failure analysis, the risk-significanceof the item, andthe probability of failure occurrence in determiningthe extent of inspection activity. [CALCommitment    1 .b]
To address this observation, CR 06-00366 was generated and corrective actions have been taken, as discussed below. Also, on December 19, 2005, NQ1-1001 was superseded by fleet common procedure Nuclear Operating Procedure, NOP-LP-2018, "Quality Control Inspection of Maintenance and Modification Activities." As discussed in our response to Inspection Report 2006007 (FENOC letter dated May 09, 2006), use of the Maintenance Rule database is not an optimum method to identify additional QC/witness points. Since the condition reports drive the maintenance rule evaluation through the corrective actions, historical failure data can be obtained through the review of condition reports for those components that are considered to be a maintenance rule failure.Therefore, historical data from the condition reporting system will be used for the identification of repeat failure items for potential assignment of hold /witness points.The following enhancements were added to procedure NOP-LP-2018:
Third, FENOC  stated that it wouldrevise GenericMechanicalInstructions (GMI)-0039, "Disassembly/Re-assembly    of Divisions I and II Emergency Service Water Pumps,"and GMI-0040,"Disassembly/ Re-assemblyof Division III Emergency    Service WaterPump,"to include QCinspection points for workactivities associatedwith pumpshaft couplings, as specified by QC.
o Use of pre-established "Critical Steps" as a factor when assigning QC hold / witness points o Use of risk significance assessment tool at a component level as a factor when assigning hold / witness points o Use of risk significance, maintenance rule, critical components, and maintenance modifications as factors that the QC supervisor will utilize when assigning process monitoring During the subsequent NRC inspection conducted in July/August 2006 (IR 2006014), the inspectors observed that the QC inspection point assignment program was currently effective and likely to be effective in the future based upon the program that has been established.
[CAL Commitment1.c]
CAL Commitment 1.c / DAMP Appendix Action B.2.2.3.3 This commitment involves updating General Maintenance Instructions (GMI)GMI-0039 and GMI-0040 to include QC inspections points for work activities associated with ESW pump shaft couplings.
1.3  Basis For Commitment    Closure:
In letter dated, October 28, 2005, FENOC stated that the above CAL commitment was completed in third quarter 2005.During the NRC inspection conducted in first quarter 2006 (IR 2006007), the NRC inspector confirmed that the licensee had added appropriate QC hold points to coupling reassembly sections of ESW pump rebuild procedures GMI-0039 and GMI-0040.
The CALcommitments    for addressingthe IP 95002follow-up issues are complete.Providedbeloware basis for closure of the individual CAL commitmentsand summaryof actions taken to achieve sustained improved performancein eachof the CALareas.
Additionally, during the subsequent NRC inspection (IR 2006014), the inspectors concluded that the licensee's corrective actions had been effective in addressing the ESW Pump Coupling Assembly concern area. In particular, the inspectors concluded that the licensee had established an adequate QC Inspection Point Assignment program; had properly assigned QC inspection hold pints to all work order packages that were reviewed; and had concluded an adequate self-assessment of the QC Inspection Point Assignment program.
CALCommitment      1.a / DAMPAppendixAction B.2.2.3.1 This commitmentinvolves upgradeof the key maintenanceprocedures. In letter dated, October28, 2005, FENOC     stated that the aboveCAL commitment   was completedin third quarter 2005.
Attachment PY-CEI/OIE-O683L Page 5 1.4 Sustained Improved Performance:
In third quarter 2005, FENOC     completedupgradeof the remainingkey maintenanceprocedures.The scopeof this upgradeproject included those maintenance  proceduresthat are directly or indirectly associatedwith select key componentsat PNPP.Thesekey componentsincluded both the high safety-significant components,those having a risk achievementworth (RAW) of greater than 2.0 and a Risk ReductionWorth(RRW)of greater than 1.005, and other risk-significant components,   including the Emergency  Service Water (ESW)pumps.Also, the scope included those additional maintenance proceduresthat the Senior LeadershipTeamconsideredto be important basedon their significance andother select multi-use maintenance procedures. The upgraded maintenanceprocedures were an improvement to the previousrevisions, both in content, formatting, andeaseof use.
With respect to the upgraded maintenance procedures, they were used during recent maintenance activities (e.g., Division 2 Outage work activities, motor operated valve work) with minor or no issues. The issues identified were further enhancements to those procedures.
However,several potential deficiencies wereidentified with the upgraded maintenanceprocedures.Theyincluded: typographical errors, formatting inconsistencies, properstep sequencing,faulty references, missing information, andproperuse/ identification of critical steps. Toaddressthese potential deficiencies, FENOC    generatedCondition Report (CR) 06-00418 and commenced    supplementalprocedure review to revalidate the upgraded maintenanceprocedures. As part of the supplementalreview effort, FENOC undertookthe following actions to improvethe quality of the maintenance procedures:
These procedures provided instructions to perform quality work with maintenance craft buy-in since they were directly involved with the upgrade project.Administrative controls have been established for addressing the upkeep and upgrade of future maintenance procedures.
Developednewprocedurewriters guide for improved formatting / sequencingof procedures(PAP500, "Perry Technical ProcedureWriters Guide")
For example, the procedure wdters guide, PAP-500, "Perry Technical Procedure Writer's Guide" provides appropriate guidance for establishing consistent maintenance procedures (e.g., format, technical content, sequencing of steps). The use of station maintenance craft personnel for procedure reviews and training provide for better quality procedures.
 
Additionally, the maintenance personnel were trained to procedure use and adherence in accordance to procedure NOP-LP-2601, "Procedure Use and Adherence," both in classroom and dynamic training settings.The supplemental review of the original 119 key maintenance procedures are on schedule and are scheduled for completion by December 21, 2006. As part of the continuing focus area for the site, a backlog reduction effort for outstanding procedure change requests will commence in 2007. Additionally, maintenance will commence Phase 2 of the maintenance procedure upgrade in 2007 (i.e., upgrade of next set of approximately 105 maintenance procedures).
Attachment PY-CEI/OIE-0683L Page 3 o Revisedthe definition for "Critical Stop" to align with industry standards o Providedtraining for procedurewriters o Provided training on procedureuse and adherencetraining for Maintenancepersonnel (NOP-LP-2601,"Procedure Use and Adherence")
These actions are incorporated in the Perry Excellence Plan.As discussed above, procedure NOP-LP-2018 was revised to provide appropriate controls for establishing QC inspection points for work activities at PNPP. Additionally, appropriate QC hold points were established in GMI-0039 and GMI-0040 for work activities associated with ESW pump shaft couplings.
Additionally, procedures  that werenot verified by field useor throughthe supplementalreview effort wereput on hold.
In October 2006, the NRC inspected a number of revalidated maintenance procedures and found them to be effective and much improved in quality. No findings were identified during the inspection (IR 2006015).1.5  
Thefollowing dgorousreview andapproval processis being applied during the supplementalreview of the maintenanceprocedures:
o Technicaland Craft review, such that the users of the proceduresinvolved in the review process o Cross-Discipline review (PAP507, "Perry Supplemental ProcedureRequirementGuidance"),such that other site organizations(e.g., engineering)whoprovidedinput to the proceduredevelopare involved in the review process o Validation of procedures(PAP550.3, "ProcedureValidation")
o IndependentQualified Review(NOP-SS-3001,           "Procedure Reviewand Approval"), such that independent review/approvalof the proceduresis performedprior to issuance.
At the August15, 2006public meeting,FENOC      stated that at least 70 of the original 119 maintenanceprocedures(now 121 proceduressince some proceduresweresplit into two or moreproceduresfor easeduring the revalidation effort) will be re-validated, approved  andmadeeffective by October23, 2006. This action was accomplished.The remainderis scheduledfor completion by December      21, 2006.
In October2006, the NRCinspected a numberof of those revalidated maintenanceproceduresand found themto be effective and improvedin quality. Theresults of this inspection werediscussedduring the Decmber 13, 2006public meting.Nofindings wereidentified during the inspection (IR 2006015).
CALCommitment      1.b / DAMP  AppendixAction B.2.2.3.:~
This commitment involvesidentification of criteria for the Quality Control (QC) inspectionhold points basedon failure history, risk significanceandfailure probability. In letter dated, October28, 2005, FENOC     stated that the above CALcommitment    was completedin third quarter 2005.
In third quarter 2005, FENOC    revised procedureNQI-1001,"QCInspection Program Control," Revision5, to identify criteria for assigningQCinspection holdpoints, includingfailure history, risk significanceandfailure probability in assigning QCinspection hold points. Although, the changeto the procedure was deemed  appropriate during the NRCfollow-up inspection of IP 95002(IR 2006007),the inspectorsidentified that the methods    identified andin usedid not take full advantage  of all site programs.In particular, the proceduredid not prescribe the review of the maintenance  rule database,whichcollects
 
Attachment PY-CEI/OIE-0683L Page 4 pertinentcomponent  failure data, nor did it integrate the probabilistic risk assessment(PRA)model, which provides component-specificrisk information. To addressthis observation, CR06-00366was generatedand corrective actions have beentaken, as discussedbelow. Also, on December 19, 2005, NQ1-1001was supersededby fleet common            procedure Nuclear OperatingProcedure,NOP-LP-2018,       "Quality Control Inspection of Maintenance  andModification Activities."
As discussedin our responseto Inspection Report 2006007(FENOC            letter dated May09, 2006), use of the MaintenanceRule databaseis not an optimummethodto identify additional QC/witnesspoints. Since the condition reports drive the maintenance   rule evaluationthroughthe corrective actions, historical failure data canbe obtainedthroughthe reviewof condition reports for those components  that are consideredto be a maintenance    rule failure.
Therefore,historical data fromthe condition reporting systemwill be usedfor the identification of repeatfailure itemsfor potential assignment  of hold /
witnesspoints.
The following enhancementswere added to procedure NOP-LP-2018:
o  Useof pre-established"Critical Steps" as a factor whenassigningQC hold / witnesspoints o Useof risk significance assessment      tool at a component  level as a factor whenassigninghold / witnesspoints o Useof risk significance, maintenance      rule, critical components,   and maintenance  modifications as factors that the QCsupervisorwill utilize whenassigning processmonitoring During the subsequentNRCinspection conductedin July/August 2006 (IR 2006014),the inspectors observedthat the QCinspection point assignment programwascurrently effective andlikely to be effective in the future based uponthe programthat has beenestablished.
CALCommitment      1.c / DAMPAppendixAction B.2.2.3.3 This commitment  involves updating GeneralMaintenanceInstructions (GMI)
GMI-0039  and GMI-0040  to include QCinspections points for workactivities associated with ESW  pumpshaft couplings. In letter dated, October28, 2005, FENOC  stated that the aboveCALcommitmentwas completedin third quarter 2005.
During the NRCinspection conductedin first quarter 2006(IR 2006007),the NRCinspector confirmedthat the licensee had addedappropriate QChold points to coupling reassemblysections of ESW        pumprebuild procedures GMI-0039and GMI-0040.Additionally, during the subsequentNRC inspection (IR 2006014),the inspectors concludedthat the licensees corrective actions had beeneffective in addressingthe ESW        PumpCoupling Assembly concernarea. In particular, the inspectors concludedthat the licensee had established an adequateQCInspection Point Assignment program;hadproperly assignedQCinspection hold pints to all workorder packagesthat werereviewed; and had concludedan adequateself-assessmentof the QCInspection Point Assignmentprogram.
 
Attachment PY-CEI/OIE-O683L Page5 1.4 Sustained Improved Performance:
With respect to the upgradedmaintenanceprocedures, they wereused during recent maintenance  activities (e.g., Division 2 Outageworkactivities, motoroperatedvalve work) with minor or no issues. Theissues identified were further enhancements    to those procedures. Theseprocedures providedinstructions to performquality workwith maintenance      craft buy-in since they weredirectly involved with the upgradeproject.
Administrative controls havebeenestablished for addressingthe upkeepand upgradeof future maintenanceprocedures. For example,the procedure wdters guide, PAP-500,"Perry Technical ProcedureWriters Guide" provides appropriate guidancefor establishing consistent maintenance      procedures (e.g., format, technical content, sequencing  of steps). Theuseof station maintenance  craft personnelfor procedurereviews andtraining provide for better quality procedures.Additionally, the maintenance      personnelwere trained to procedureuse and adherencein accordanceto procedureNOP-LP-2601, "Procedure Use and Adherence," both in classroomand dynamic training settings.
The supplementalreview of the original 119 key maintenanceproceduresare on schedule and are scheduledfor completion by December          21, 2006. As part of the continuingfocusareafor the site, a backlogreductioneffort for outstanding procedurechangerequests will commence        in 2007. Additionally, maintenancewill commence      Phase2 of the maintenanceprocedure upgrade in 2007(i.e., upgradeof next set of approximately105maintenance procedures).Theseactions are incorporated in the Perry ExcellencePlan.
As discussed above, procedure NOP-LP-2018       was revised to provide appropriatecontrols for establishingQCinspection points for workactivities at PNPP.Additionally, appropriate QChold points wereestablished in GMI-0039 and GMI-0040for work activities associated with ESW       pumpshaft couplings.
In October2006, the NRCinspected a numberof revalidated maintenance proceduresand found themto be effective and muchimprovedin quality. No findings wereidentified during the inspection (IR 2006015).
1.5  


==References:==
==References:==
-NRC IR 2006007, dated March 30, 2006-NRC IR 2006014, dated September 20, 2006-NRC IR 2006015 (to be issued in December 2006)-FENOC letter ID PY-CEI/NRR-2959L, dated May 09, 2006-FENOC letter ID PY-CEI/NRR-2996L, dated October 26, 2006 2.0 Corrective Action Program Implementation Improvement 2.1 CAL. Commitment


==
          -NRCIR 2006007, dated March 30, 2006
Description:==
          -NRCIR 2006014,dated September20, 2006
"Develop and train site staff on expectations for successful corrective action program (CAP) implementation, Implement management controls to improve line ownership and accountability for successful CAP implementation.
          -NRCIR 2006015(to be issued in December          2006)
Attachment PY-CEI/OIE-0683L Page 6 Establish a management process to routinely monitor CAP performance at the site and department
          -FENOC    letter ID PY-CEI/NRR-2959L,      dated May09, 2006
/ section levels (e.g., operations, electrical maintenance, plant engineering, etc.). Perform a self-assessment that evaluates the overall health of the CAP following implementation of specific improvement initiatives." 2.2 Purpose: The above CAL commitment contains four (4) actions. First, FENOC stated in response to NRC IP 95003 inspection report (IR 2005003), that expectations necessary for successful implementation of the corrective action program (CAP) will be developed and site personnel will be trained to the expectations and accountability methods that will be used to improve implementation of the CAP. [CAL Commitment 2.a]Second, FENOC stated it would implement management controls to improve line ownership and accountability at the individual level for successful implementation of the CAP. [CAL Commitment 2.b]Third, FENOC stated it would establish a management review process that routinely monitors the site's and section level CAP performance.
          -FENOC  letter ID PY-CEI/NRR-2996L,      dated October 26, 2006 2.0 Corrective Action ProgramImplementationImprovement 2.1  CAL. Commitment   
Take action to improve performance when expectations are not met and hold the organization accountable for overall CAP effectiveness.
 
[CAL Commitment.
== Description:==
2.c]Fourth, FENOC would perform a self-assessment that evaluates the overall health of the CAP, including an aggregate assessment of key performance indicator trends. Assess whether substantial progress has been made in CAP performance.
 
[CAL Commitment 2.d]2.3 Basis For Commitment Closure: The CAL commitments for improving the implementation of the corrective action program are complete.
          "Developandtrain site staff on expectationsfor successfulcorrective action program(CAP) implementation, Implementmanagement            controls to improve line ownershipand accountability for successfulCAPimplementation.
Provided below are basis for closure of the individual CAL commitments and summary of actions taken to achieve sustained improved performance in each of the CAL areas.In 2004 mid-cycle plant performance assessment letter (dated August 30, 2004), the NRC identified a substantive cross-cutting issue in the area of problem identification and resolution involving a number of findings.Examples included:
 
the repetitive failure of the Division 1 emergency service water pump, an inadequate extent of condition review following the failure of the HPCS pump to start, and missed opportunities to identify the low pressure core spray / residual heat removal system venting procedure deficiencies.
Attachment PY-CEI/OIE-0683L Page 6 Establish a managementprocess to routinely monitor CAPperformance at the site anddepartment  / sectionlevels (e.g., operations,electrical maintenance,plant engineering, etc.). Performa self-assessmentthat evaluatesthe overall health of the CAPfollowing implementation    of specific improvement initiatives."
Further, the need to perform multiple revisions of root cause evaluations was considered to be indicative of significant organizational deficiencies.
 
During the IP 95003 inspection in early 2005, the NRC team identified similar performance issues in this area.As discussed in our letter dated August 17, 2005 (PY-CEI/NRR-2902L), FENOC conducted root cause analysis (CR 05-03986) to address continued performance issues with implementation of the CAP. The root cause concluded that although the programmatic aspects of the CAP are adequate, Attachment PY-CEI/OIE-0683L Page 7 the behaviors necessary for its effective implementation are not. Specifically, the root cause analysis identified the following root and contributing causes as the main contributors for ineffective implementation of CAP at PNPP: Root Causes The PNPP management team has not owned the CAP and has not used the program to effectively solve problems and improve station performance.
===2.2 Purpose===
o Management has not established adequate expectations to ensure the CAP is effectively implemented at all levels in the organization.
The aboveCALcommitment      contains four (4) actions. First, FENOC    stated in responseto NRCIP 95003inspection report (IR 2005003),that expectationsnecessaryfor successfulimplementation        of the corrective action program(CAP)will be developedand site personnelwill be trained to the expectationsandaccountability methodsthat will be usedto improve implementation of the CAP.[CAL Commitment         2.a]
Contributinq Causes o The PNPP organization has not accepted using the CAP to identify and solve problems in a timely manner.The PNPP management has not consistently monitored CAP health and effectively taken intervention actions to drive improvement in the CAP.o The existing expectations are not being reinforced by a consistent review process that includes appropriate rewards/accountability.
Second,FENOC     stated it would implementmanagement      controls to improve line ownership andaccountability at the individual level for successful implementation of the CAP.[CAL Commitment       2.b]
Appropriate corrective actions were developed and implemented to address the above root and contributing causes. The following provides the key actions taken for addressing the ineffective implementation of CAP at PNPP.CAL Commitment 2.a I DAMP Actions 1.1.1 and 1.2.1 This commitment involves developing expectations necessary for successful implementation of the CAP and training site personnel to the expectations and accountability methods that will be used to improve implementation.
Third, FENOC   stated it wouldestablish a management     review process that routinely monitorsthe sites and section level CAPperformance.Takeaction to improveperformancewhenexpectations are not met and hold the organization accountablefor overall CAPeffectiveness. [CALCommitment.
In letter dated, January 30, 2006, FENOC stated that the above CAL commitment was completed in fourth quarter 2005.In fourth quarter 2005, FENOC trained site personnel to the CAP implementation expectations.
2.c]
The course outline was based on procedure PYBP-SITE-0046, "Corrective Action Program Implementation Expectations." The expectation document identifies the correct behaviors for use of the CAP process. The training session also focused on the two root causes and the three prevent recurrence corrective actions identified in CR 05-03986, which pertains to the root cause analysis that was performed to address continued declining performance in CAP. The training session was piloted through the Perry Senior Leadership Team (SLT), managers and supervisors, and analysts prior to roll-out to site personnel to obtain their endorsement.
Fourth, FENOC   wouldperform a self-assessmentthat evaluates the overall health of the CAP,including an aggregateassessment          of key performance indicator trends. Assesswhethersubstantial progresshas beenmadein CAPperformance. [CAL Commitment2.d]
Also, the training was tailored to individual sections onsite so that emphasis could be placed on the expectations and accountability methods for their sections.For example, the maintenance training was more focused on problem identification and engineering sessions were more focused on timely and quality investigations.
2.3 Basis For Commitment     Closure:
This training provided the foundation for improving ownership of CAP and station focus on using the CAP through better Attachment PY-CEI/OIE-0683L Page 8 understanding of expectations and accountability for use of the FENOC corrective action program.One objective for the training included the role of a CAP in an environment of a learning organization and how it must be used to drive station improvement.
TheCALcommitments      for improvingthe implementationof the corrective action programare complete.Providedbeloware basis for closure of the individual CALcommitments      and summaryof actions taken to achieve sustained improvedperformancein eachof the CALareas.
The training also emphasized the expectations of site individuals for implementing effective CAP that were not consistently reinforced in the past. The individual performance appraisal process was revised to ensure expectations were understood and accountability methods were established.
In 2004mid-cycle plant performanceassessment        letter (dated August30, 2004), the NRC   identified a substantivecross-cutting issue in the area of problemidentification andresolution involving a numberof findings.
During follow-up NRC inspections (IR 2006008 / 2006015), the NRC inspection team determined that the actions were adequately implemented and effective.
Examples   included: the repetitive failure of the Division 1 emergency   service water pump,an inadequateextent of condition reviewfollowing the failure of the HPCS   pumpto start, and missedopportunities to identify the low pressurecore spray / residual heat removalsystemventing procedure deficiencies. Further, the needto performmultiple revisions of root cause evaluationswasconsideredto be indicative of significant organizational deficiencies. During the IP 95003inspection in early 2005, the NRCteam identified similar performance   issuesin this area.
The results of the inspection (IR 2006015)were discussed the December 13, 2006 public meeting.CAL Commitment 2.b / DAMP Action 1.1.2 This commitment involves implementing management controls to improve line ownership and accountability at the individual level for successful implementation of the CAP. In a letter dated, October 28,2005, FENOC stated that the above CAL commitment was completed in third quarter 2005.In third quarter 2005, FENOC revised the expectations in the staff performance appraisals.
As discussedin our letter dated August17, 2005(PY-CEI/NRR-2902L),
In particular, the differences in responsibilities for implementing the corrective action program were identified and individual performance appraisal elements were modified for each department position.The purpose of this action was to establish individual accountability for use of the CAP to identify and solve problems in a timely manner and to reinforce existing expectations by a consistent review process. This action also established management accountability for monitoring CAP program health and taking effective intervention actions to drive improvement in CAP.During follow-up NRC inspections (IR 2006008 / 2006015), the NRC team determined that the actions taken were adequately implemented and effective.
FENOC   conductedroot cause analysis (CR 05-03986)to address continued performanceissues with implementationof the CAP.Theroot cause concludedthat although the programmaticaspects of the CAPare adequate,
The results of the IR 2006015 were discussed at the December 13, 2006 public meeting.CAL Commitment 2.c / DAMP Action 1.7.1 This commitment involves establishing a management review process that routinely monitors the site's and section level CAP performance and takes action to improve performance when expectations are not met and hold the organization accountable for overall CAP effectiveness.
 
In a letter dated, October 28, 2005, FENOC stated that the above CAL commitment was completed in third quarter 2005.The management review process is administratively governed in several FENOC Fleet and Site procedures.
Attachment PY-CEI/OIE-0683L Page 7 the behaviors necessary for its effective implementationare not. Specifically, the root cause analysis identified the following root and contributing causes as the main contributors for ineffective implementation of CAPat PNPP:
These procedures guide the oversight of the CAP and initiate intervention activities to ensure weaknesses in CAP are addressed.
Root Causes The PNPPmanagement team has not owned the CAP and has not used the programto effectively solve problems and improve station performance.
For example: fleet procedure NOP-LP-2001, "Corrective Action Program," directs FENOC management to ensure effective implementation of the CAP and to monitor CAP process performance to address programmatic Attachment PY-CEI/OIE-0683L Page 9 weaknesses; fleet procedure NOBP-LP-2008, "Corrective Action Review Board," requires CAP performance indicators to be periodically reviewed;and, site procedure PYBP-SITE-0046, "Corrective Action Program Implementation Expectations; directs the management team to provide oversight of the condition report process and specifically review the CAP performance indicators on a periodic basis.In July 2005, an improved set of CAP key performance indicators (KPIs)were developed.
o   Managementhas not established adequate expectations to ensure the CAPis effectively implementedat all levels in the organization.
These KPIs are periodically reviewed by the Corrective Action Review Board. Analyses of weak areas are addressed and gap closure plans developed and implemented to address those weaknesses.
Contributinq Causes o   The PNPPorganization has not accepted using the CAPto identify and solve problems in a timely manner.
Also, Perry CAP performance review has been a standing agenda item for the weekly Perry Senior Leadership Team meetings.Additionally, the following levels of management reviews were instituted to ensure adequate oversight of the health of CAP at PNPP. They include: o Corrective Action Review Board (CARB) Meetings:
The PNPPmanagement      has not consistently monitored CAPhealth and effectively taken intervention actions to drive improvementin the CAP.
The CARB activity is governed by procedure NOBP-LP-2008 and provides oversight of CAP. The CARB review includes:
o The existing expectations are not being reinforced by a consistent review process that includes appropriate rewards/accountability.
root cause and full apparent cause evaluations and corrective actions, condition report effectiveness review plans and reviews, condition reports documenting adverse trends, operating experience evaluation reviews, and periodic review of CAP performance indicators.
Appropriate corrective actions weredevelopedand implementedto address the aboveroot and contributing causes.Thefollowing provides the key actions taken for addressingthe ineffective implementationof CAPat PNPP.
Additionally, CARB has established a "CARB Focus Day" that provide review of specific CAP focus areas such as, review of CR/CA backlogs, analysis of KPIs. The focus day is typically conducted on a once per month cycle.o Mana.qement Review Board (MRB) Meetinqs:
CALCommitment    2.a I DAMP Actions 1.1.1 and 1.2.1 This commitment   involves developingexpectations necessaryfor successful implementationof the CAPandtraining site personnelto the expectations and accountability methodsthat will be usedto improveimplementation.In letter dated, January30, 2006, FENOC     stated that the aboveCAL commitment   wascompletedin fourth quarter 2005.
The MRB activity is governed by procedure NOP-LP-2001.
In fourth quarter 2005, FENOC   trained site personnelto the CAP implementationexpectations. The course outline wasbasedon procedure PYBP-SITE-0046,   "Corrective Action ProgramImplementationExpectations."
The MRB meets daily during the normal work days to review newly generated condition reports. The MRB review includes:
Theexpectationdocument    identifies the correct behaviorsfor use of the CAP process. Thetraining sessionalso focusedon the two root causesand the three preventrecurrencecorrective actions identified in CR05-03986,which pertains to the root causeanalysis that wasperformedto addresscontinued declining performancein CAP.Thetraining session waspiloted through the Perry Senior Leadership Team(SLT), managersand supervisors, and analystsprior to roll-out to site personnelto obtain their endorsement. Also, the training wastailored to individual sectionsonsite so that emphasis   could be placedon the expectationsand accountability methodsfor their sections.
review of condition report issues to ensure that they are assigned the appropriate significance level, ownership, level of evaluation and timeliness of the evaluation.
For example,the maintenancetraining wasmorefocused on problem identification and engineeringsessionsweremorefocusedon timely and quality investigations. This training providedthe foundationfor improving ownershipof CAPand station focus on using the CAPthrough better
The MRB may also establish:
 
Maintenance Rule component/system evaluation, CARB review of non-root cause condition reports, effectiveness review for non-root cause condition reports, site or section human performance clock reset evaluations, nomination of good/great catches, need for immediate actions to address identified conditions, and need for common cause analysis.Senior Leadership Team (SLT) Meetin.qs:
Attachment PY-CEI/OIE-0683L Page 8 understanding of expectations and accountability for use of the FENOC corrective action program.
The SLT consists of onsite senior management team that provides oversight of current plant activities that includes review of CAP performance.
Oneobjective for the training included the role of a CAPin an environmentof a learning organization and howit must be used to drive station improvement. The training also emphasized the expectations of site individuals for implementingeffective CAPthat were not consistently reinforced in the past. Theindividual performanceappraisal processwas revised to ensure expectationswere understoodand accountability methods wereestablished.
The SLT meets on a weekly basis.Monthly Performance Review (MPR): The MPR is held on a monthly basis at each of the FENOC sites to review their performance.
During follow-up NRCinspections (IR 2006008/ 2006015), the NRC inspection teamdeterminedthat the actions wereadequatelyimplemented andeffective. Theresults of the inspection (IR 2006015)were     discussed the December   13, 2006public meeting.
The MPR is attended by fleet directors, managers, and the executive leadership team. The MPR includes review of the monthly performance reports that includes indicators for: plant Attachment PY-CEI/OIE-0683L Page 10 performance, site performance, NRC regulatory performance, human performance, CAP performance, plant operations, cost effectiveness and people, processes, and procedures.
CALCommitment    2.b / DAMPAction 1.1.2 This commitmentinvolves implementingmanagement        controls to improve line ownership andaccountability at the individual level for successful implementationof the CAP.In a letter dated, October28,2005, FENOC stated that the aboveCALcommitment      wascompletedin third quarter 2005.
During the NRC inspection (IR 2006008), the NRC concluded that the actions were adequately implemented for this CAL commitment.
In third quarter 2005,FENOC revised the expectationsin the staff performance appraisals.In particular, the differencesin responsibilities for implementingthe corrective action programwereidentified and individual performanceappraisal elementsweremodified for eachdepartmentposition.
However, the NRC team observed that a formal mechanism to address KPI issues within the corrective action program did not exist. In particular, written guidance was not available that prescribed the generation of a condition report to address declining KPIs, performance gaps between actual and expected performance, the development of action plans to reduce the gap between actual and expected performance, or the tracking of the success of action plans to address identified performance deficiencies.
Thepurposeof this action wasto establish individual accountability for useof the CAPto identify and solve problemsin a timely mannerandto reinforce existing expectationsby a consistent reviewprocess. This action also established management   accountability for monitoring CAPprogramhealth andtaking effective intervention actions to drive improvement   in CAP.
Although specific guidance did not exist, the NRC team did not identify any declining KPIs for which appropriate corrective actions had not been implemented.
During follow-up NRCinspections (IR 2006008/ 2006015),the NRCteam determinedthat the actions taken wereadequatelyimplementedand effective. Theresults of the IR 2006015   werediscussedat the December   13, 2006 public meeting.
The NRC team concluded that the lack of a formal process to address KPI issue could impact the long-term effectiveness of the actions.To address this observation, FENOC revised procedure PYBP-SITE-0046 to develop and document a process that defined Section level responses to their KPIs, and defined when gap closure plans are to be developed and reviewed (and what communications will be disseminated from these reviews).
CALCommitment      2.c / DAMP Action 1.7.1 This commitment   involves establishing a management   review process that routinely monitorsthe sites and section level CAPperformance      and takes action to improveperformancewhenexpectations are not met and hold the organizationaccountablefor overall CAPeffectiveness. In a letter dated, October 28, 2005, FENOC     stated that the above CALcommitmentwas completedin third quarter 2005.
During the recent NRC CAL Follow-up Inspection for CAP (IR 2006015), the NRC team deemed that the changes made to procedure PYBP-SITE-0046 were effective.
The management   review process is administratively governedin several FENOC   Fleet and Site procedures. Theseproceduresguide the oversight of the CAPandinitiate intervention activities to ensureweaknesses      in CAPare addressed.For example:fleet procedureNOP-LP-2001,         "Corrective Action Program," directs FENOC   management to ensure effective implementation of the CAPand to monitor CAPprocess performanceto address programmatic
The result of the IR 2006015 was discussed at the December 13, 2006 public meeting.CAL Commitment 2.d / DAMP Action 1.1.12 This commitment involves performing a self-assessment that evaluates the overall health of the CAP, including an aggregate assessment of key performance indicator trends. Also, the assessment will determine whether substantial progress has been made in CAP. In a letter dated, November 13, 2006, FENOC stated that the above CAL commitment was completed in fourth quarter 2006.In fourth quarter 2006, FENOC completed the self-assessment to evaluate the overall health of the CAP, including aggregate assessment of the KPI trends. The assessment evaluated whether significant progress has been achieved and whether there is reasonable evidence that improvements are continuous and sustainable in CAP. The assessment team consisted of industry and FENOC peers, as well as station personnel.
 
This self-assessment is documented in report number SA 846PYRC2006.
Attachment PY-CEI/OIE-0683L Page 9 weaknesses;fleet procedure NOBP-LP-2008,     "Corrective Action Review Board," requires CAPperformanceindicators to be periodically reviewed; and, site procedurePYBP-SITE-0046,     "Corrective Action Program ImplementationExpectations; directs the management     teamto provide oversight of the condition report processand specifically review the CAP performance indicators on a periodic basis.
The self-assessment team used structured data collection and analysis methods for assessing the CAP. The methods included:
In July 2005, an improvedset of CAPkey performanceindicators (KPIs) weredeveloped.TheseKPIs are periodically reviewedby the Corrective Action ReviewBoard. Analyses of weakareas are addressedand gap closure plans developedand implementedto address those weaknesses.
interviews with Condition Report (CR) analysts, evaluators and managers from operations, maintenance, engineering and radiation protection; interviews with root and apparent cause evaluators; observation of initial CR Screening Committee meetings, MRB, CARD, and Corrective Action Closure Board (CACB); review of CAP KPIs; review of select root and apparent cause evaluations relative to quality of analysis, quality and appropriateness of actions and effectiveness of implementation of corrective actions and extent of condition/cause; review Attachment PY-CEI/OIE-0683L Page 11 of CAP backlogs and work-off plans; and review of section cognitive binning and Integrated Performance Assessments (IPA) evaluations.
Also, Perry CAPperformancereview has been a standing agendaitem for the weekly Perry Senior Leadership Teammeetings.
Corrective action products (e.g., root and apparent cause evaluations) from 2005 were reviewed and compared to 2006 products to assist in the determination of whether improvements have been made. The trends in KPls were also reviewed to assess changes in performance from 2005 to 2006.Overall, the self assessment concluded that: o Substantial improvement has been made in Station's ownership and implementation of the CAP since January of 2005 o Improvements are sustainable o Notwithstanding the improvements, opportunities for improvement still exist In summary, the following noteworthy improvements and areas for improvement were identified during the self-assessment:
Additionally, the following levels of management reviewswereinstituted to ensure adequateoversight of the health of CAPat PNPP.Theyinclude:
Noteworthy Improvements o Station ownership and focus on CAP o Healthy threshold for identifying adverse conditions o Classification and priodtization of issues o Timely completion of root and apparent cause evaluations o Quality of closure documentation for CRs and CAs o Improved oversight of CAP Areas for Continuin.q Improvement o Timely review of CAP products by Corrective Action Closure Board o Owner manager attendance at CARB o Standard of 24 hours for root cause evaluation team assembly is sometimes missed o Standard of supervisory review of new CRs in less than 24 hours is sometimes missed o Standard for preparation of trend reports on time is sometimes missed o Additional training on extent of condition and extent of cause is warranted Condition reports were generated to document issues and Areas for Improvement (AFI) identified during the self-assessment.
o Corrective Action Review Board (CARB)Meetings: The CARB activity is governedby procedureNOBP-LP-2008     and provides oversight of CAP.The CARB   review includes: root causeand full apparentcauseevaluations andcorrective actions, condition report effectivenessreview plans andreviews, condition reports documentingadversetrends, operating experienceevaluation reviews, andperiodic review of CAPperformanceindicators.
These AFIs were incorporated into the Perry Excellence Plan for 2007 - 2008.During the NRC inspection (IR 2006015), the NRC team reviewed the above self-assessment and determined that the self-assessment adequately addressed the CAL commitment.
Additionally, CARB   has established a "CARBFocusDay" that provide review of specific CAPfocus areas suchas, review of CR/CA backlogs, analysis of KPIs. Thefocus dayis typically conductedon a once per monthcycle.
The result of the inspection (IR 2006015)was discussed at the December 13, 2006 public meeting.2.4 Sustained Improved Performance:
o   Mana.qement   ReviewBoard (MRB)Meetinqs: The MRBactivity is governed by procedure NOP-LP-2001.The MRBmeets daily during the normal workdays to review newly generatedcondition reports. TheMRBreview includes: review of condition report issues to ensurethat they are assignedthe appropriate significance level, ownership,level of evaluationandtimelinessof the evaluation. The MRBmayalso establish: MaintenanceRule component/system   evaluation, CARB   review of non-root cause condition reports, effectivenessreviewfor non-rootcause condition reports, site or section human performance clock reset evaluations, nominationof good/greatcatches, needfor immediateactions to addressidentified conditions, and needfor common   cause analysis.
As discussed during the recent NRC inspection (IR 2006015), the CAP KPIs in conjunction with audits and self assessments, provide a basis to assess Attachment PY-CEI/OIE-0683L Page 12 the overall effectiveness of CAP. Corrective Action Program KPls show substantial improvement in many of the key areas since early 2005. In particular, the timeliness of completing the evaluations and the implementation of corrective actions has improved, demonstrating ownership by the line personnel.
Senior LeadershipTeam(SLT) Meetin.qs: TheSLTconsists of onsite senior management teamthat provides oversight of current plant activities that includes review of CAPperformance.The SLTmeetson a weekly basis.
The quality of the products from the Corrective Action Program has improved.
Monthly PerformanceReview(MPR): The MPRis held on a monthlybasis at eachof the FENOC   sites to review their performance.TheMPRis attendedby fleet directors, managers, and the executive leadership team. The MPRincludes review of the monthlyperformance  reports that includesindicators for: plant
The improvement in the quality of apparent cause is a product of the improvement actions that increased the level of performance of Corrective Action Review Board. Also, as discussed during the recent NRC inspection (IR 2006015), the quality of the root cause evaluations has improved significantly in 2006 when compared to 2005.In summary, the threshold for capturing problems in the Corrective Action Program has lowered to levels where very low significance issues are being identified, providing confidence that problems are visible for management's attention.
 
Our staff is able to focus on evaluating and solving the problems with improved timeliness and improved quality. The ultimate benefit of good CAP performance is more reliable equipment performance enhancing safety.Also, as discussed above the root and contributing causes discussed in CR 05-03986 have been addressed through implementation of the corrective actions. Expectations, roles and responsibilities for management and site personnel were incorporated into FENOC Fleet and Perry procedures and business practices.
Attachment PY-CEI/OIE-0683L Page 10 performance,site performance,NRCregulatory performance, humanperformance,CAPperformance,plant operations, cost effectiveness and people, processes,and procedures.
Site personnel, including supervisors and managers, have been trained to expectations and accountability methods used to measure the implementation of the CAP. Part of the training included the role of a corrective action program in a "learning organization" and how it must be used to drive station improvement.
During the NRCinspection (IR 2006008),the NRCconcludedthat the actions were adequately implementedfor this CALcommitment.However,the NRC teamobservedthat a formal mechanism     to addressKPI issues within the corrective action programdid not exist. In particular, written guidancewas not available that prescribedthe generationof a condition report to address declining KPIs, performancegapsbetweenactual and expected performance,the developmentof action plans to reduce the gap between actual andexpectedperformance,or the tracking of the successof action plans to addressidentified performance   deficiencies. Althoughspecific guidancedid not exist, the NRCteamdid not identify anydeclining KPIsfor which appropriate corrective actions had not been implemented.The NRC teamconcludedthat the lack of a formal processto addressKPI issue could impactthe long-termeffectivenessof the actions.
The new employees receive introductory training of CAP during the Plant Access Training (PAT) and receive an orientation manual that contains key aspects of a successful CAP.In July 2005, an improved set of CAP KPIs was developed and are periodically reviewed by management.
To address this observation, FENOC     revised procedure PYBP-SITE-0046   to develop and documenta processthat defined Section level responsesto their KPIs, and defined whengap closure plans are to be developedand reviewed(and what communications   will be disseminatedfrom these reviews). During the recent NRCCALFollow-up Inspection for CAP(IR 2006015), the NRCteam deemedthat the changesmadeto procedure PYBP-SITE-0046 were effective. The result of the IR 2006015was discussedat the December   13, 2006public meeting.
Various levels of management review processes have been instituted or improved to ensure adequate oversight of the health of CAP going forward. They include CARB, MRB, SLT and MPR meetings, and these measures are institutionalized in procedures and business practices.
CALCommitment    2.d / DAMPAction 1.1.12 This commitment involves performing a self-assessmentthat evaluates the overall health of the CAP,including an aggregateassessment    of key performanceindicator trends. Also, the assessment     will determinewhether substantial progresshas beenmadein CAP.In a letter dated, November         13, 2006, FENOC stated that the above CALcommitmentwas completedin fourth quarter 2006.
Intervention actions are implemented if declining performance  
In fourth quarter 2006, FENOC   completedthe self-assessmentto evaluate the overall health of the CAP,including aggregateassessment    of the KPI trends. Theassessmentevaluated whethersignificant progress has been achievedand whetherthere is reasonableevidencethat improvements         are continuous and sustainable in CAP.The assessmentteam consisted of industry and FENOC peers, as well as station personnel. This self-assessmentis documentedin report numberSA 846PYRC2006.
/ trends are identified.
Theself-assessmentteamusedstructured data collection and analysis methodsfor assessingthe CAP.Themethodsincluded: interviews with Condition Report (CR) analysts, evaluators and managers   from operations, maintenance, engineeringandradiation protection; interviews with root and apparentcauseevaluators; observationof initial CRScreeningCommittee meetings, MRB,CARD,and Corrective Action Closure Board (CACB);review of CAPKPIs; reviewof select root and apparentcauseevaluations relative to quality of analysis, quality andappropriateness  of actions and effectiveness of implementation of corrective actions and extent of condition/cause;review
Also, a self-assessment (as discussed above) was recently performed assess the overall health of CAP. The self-assessment concluded that substantial improvement has been made in Station's ownership and implementation of the CAP since January 2005 and those improvements are sustainable.
 
Fleet ownership of the procedures and expectations of CAP; and oversight provided by the senior leadership team and executive leadership team will provided reasonable assurance of sustained performance in CAP.Finally, the following key Fleet and Site CAP procedures and processes are in place to assure sustained performance going forward: o NOP-LP-2001, "Corrective Action Program" o NOP-LP-2100, "Operating Experience Program" Attachment PY-CEI/OIE-0683L Page 13 o NOBP-LP-2001, "FENOC Self-Assessment/Benchmarking" o NOBP-LP-2007, "Condition Report Process Effectiveness Review" o NOBP-LP-2008, "FENOC Corrective Action Review Board" o NOBP-LP-2010, "CREST Trending Codes" o NOBP-LP-2011, "FENOC Cause Analysis" o NOBP-LP-2018, "Integrated Performance Assessment
Attachment PY-CEI/OIE-0683L Page 11 of CAPbacklogs and work-off plans; and review of section cognitive binning and Integrated Performance Assessments (IPA) evaluations. Corrective action products (e.g., root and apparent cause evaluations) from 2005 were reviewed and comparedto 2006 products to assist in the determination of whether improvements have been made. The trends in KPls were also reviewed to assess changes in performance from 2005 to 2006.
/ Trending" o NOBP-LP-2019, "Corrective Action Program Supplemental Expectations and Guidance" o PYBP-SITE-0046, "Corrective Action Program Implementation Expectations" 2.5  
Overall, the self assessment concluded that:
o   Substantial improvement has been made in Stations ownership and implementation of the CAPsince January of 2005 o Improvements are sustainable o Notwithstanding the improvements, opportunities for improvementstill exist In summary,the following noteworthy improvementsand areas for improvement   wereidentified during the self-assessment:
Noteworthy Improvements o Station ownership and focus on CAP o Healthythreshold for identifying adverseconditions o Classification and priodtization of issues o Timely completion of root and apparent causeevaluations o Quality of closure documentationfor CRsand CAs o Improved oversight of CAP Areasfor Continuin.q Improvement o Timely review of CAPproducts by Corrective Action Closure Board o Owner manager attendance at CARB o Standardof 24 hours for root cause evaluation teamassemblyis sometimes missed o Standardof supervisory review of newCRsin less than 24 hours is sometimes missed o Standardfor preparation of trend reports on time is sometimes missed o Additional training on extent of condition and extent of causeis warranted Condition reports weregeneratedto documentissues and Areasfor Improvement   (AFI) identified during the self-assessment.TheseAFIs were incorporatedinto the Perry ExcellencePlan for 2007- 2008.
During the NRCinspection (IR 2006015), the NRCteam reviewed the above self-assessmentand determinedthat the self-assessmentadequately addressedthe CALcommitment.The result of the inspection (IR 2006015) wasdiscussedat the December       13, 2006 public meeting.
2.4 Sustained ImprovedPerformance:
As discussedduring the recent NRCinspection (IR 2006015),the CAPKPIs in conjunction with audits andself assessments,   provide a basis to assess
 
Attachment PY-CEI/OIE-0683L Page 12 the overall effectiveness of CAP.Corrective Action Program KPls show substantial improvement   in manyof the key areas since early 2005. In particular, the timelinessof completingthe evaluationsandthe implementationof corrective actions has improved,demonstratingownership by the line personnel.Thequality of the productsfrom the CorrectiveAction Programhas improved.Theimprovementin the quality of apparent causeis a product of the improvement   actions that increasedthe level of performance of Corrective Action ReviewBoard. Also, as discussedduring the recent NRCinspection (IR 2006015),the quality of the root causeevaluations has improvedsignificantly in 2006whencompared        to 2005.
In summary, the threshold for capturing problemsin the Corrective Action Programhas loweredto levels wherevery low significance issues are being identified, providing confidencethat problemsare visible for managements attention. Our staff is able to focus on evaluatingandsolving the problems with improvedtimeliness and improvedquality. Theultimate benefit of good CAPperformanceis morereliable equipmentperformanceenhancingsafety.
Also, as discussedabovethe root and contributing causesdiscussedin CR 05-03986havebeen addressedthrough implementationof the corrective actions. Expectations,roles andresponsibilities for management     and site personnel were incorporated into FENOC       Fleet and Perry proceduresand businesspractices. Site personnel, including supervisors and managers, havebeentrained to expectationsand accountability methodsusedto measurethe implementationof the CAP.Part of the training included the role of a corrective action programin a "learning organization"andhowit mustbe used to drive station improvement.The newemployeesreceive introductory training of CAPduring the Plant AccessTraining (PAT)and receive an orientation manualthat contains key aspectsof a successful CAP.
In July 2005, an improvedset of CAPKPIs wasdevelopedand are periodically reviewedby management.         Various levels of management review processeshavebeeninstituted or improvedto ensureadequateoversight of the health of CAPgoing forward. They include CARB,MRB,SLTand MPR meetings,and these measuresare institutionalized in proceduresand businesspractices. Intervention actions are implemented     if declining performance   / trends are identified.
Also, a self-assessment(as discussedabove) wasrecently performed assessthe overall health of CAP.Theself-assessmentconcludedthat substantial improvement     has beenmadein Stations ownershipand implementation of the CAPsince January 2005 and those improvementsare sustainable.
Fleet ownershipof the proceduresand expectationsof CAP;and oversight providedby the senior leadership teamand executive leadershipteamwill provided reasonableassuranceof sustained performancein CAP.
Finally, the following key Fleet andSite CAPproceduresand processesare in place to assuresustained performance       going forward:
o  NOP-LP-2001,  "Corrective Action Program" o  NOP-LP-2100,"Operating Experience Program"
 
Attachment PY-CEI/OIE-0683L Page 13 o   NOBP-LP-2001,"FENOCSelf-Assessment/Benchmarking" o   NOBP-LP-2007,   "Condition Report Process Effectiveness Review" o   NOBP-LP-2008,     "FENOC Corrective Action ReviewBoard" o   NOBP-LP-2010,"CRESTTrending Codes" o   NOBP-LP-2011,"FENOCCause Analysis" o   NOBP-LP-2018,   "Integrated PerformanceAssessment/ Trending" o   NOBP-LP-2019,   "Corrective Action ProgramSupplemental Expectations and Guidance" o   PYBP-SITE-0046,   "Corrective Action ProgramImplementation Expectations" 2.5    


==References:==
==References:==
-NRC Inspection Report 2006008, dated April 19, 2006-NRC IR 2006015 (to be issued in December 2006)-FENOC letter ID PY-CEI/NRR-2968L, dated May 24, 2006 3.0 Excellence in Human Performanc~
3.1 CAL Commitment


==
            -NRCInspection Report 2006008,dated April 19, 2006
Description:==
            -NRCIR 2006015(to be issued in December2006)
"Define and communicate the Site Leadership Team's roles and responsibilities in implementing the human performance program. Focus Site Training Advisory Committee and department  
            -FENOCletter ID PY-CEI/NRR-2968L,      dated May24, 2006 3.0 Excellence in HumanPerformanc~
/ section Training Review Committee meetings on human performance.
 
The Human Performance Program purpose and key activities will be communicated to all site personnel.
===3.1 CALCommitmentDescription===
Group-specific needs analysis will be performed to identify the scope and content of human performance fundamentals and error preventative tool training." 3.2 Purpose: The above CAL commitment contains four (4) actions. First, roles and responsibilities of the Site Leadership Team in implementing the human performance program will be defined and communicated.
            "Define and communicate   the Site LeadershipTeamsroles and responsibilities in implementingthe humanperformanceprogram.Focus Site Training Advisory Committeeand department/ section Training Review Committee meetings on humanperformance. The HumanPerformance Programpurposeand key activities will be communicated   to all site personnel.Group-specificneedsanalysis will be performedto identify the scope and content of humanperformancefundamentalsand error preventativetool training."
[CAL Commitment 3.a]Second, approximately monthly Site Training Advisory Committee and department  
 
/ section Training Review Committee meetings have been held and will continue to be conducted with a strong focus on human performance through fourth quarter 2005. [CAL Commitment 3.b]Third, the purpose and key activities of the Human Performance Program will be communicated to Perry Nuclear Power Plant (PNPP) personnel.
===3.2 Purpose===
[CAL Commitment 3.c]Fourth, group-specific needs analyses will be performed by training committees to determine the scope and content of initial and continuing training needs on human performance fundamentals and error prevention tools and training will be provided.
TheaboveCALcommitment      contains four (4) actions. First, roles and responsibilities of the Site LeadershipTeamin implementingthe human performanceprogramwill be defined and communicated.[CAL Commitment 3.a]
[CAL Commitment 3.d]
Second,approximatelymonthly Site Training Advisory Committeeand department/ section Training ReviewCommitteemeetings havebeen held and will continue to be conductedwith a strong focus on humanperformance through fourth quarter 2005. [CALCommitment    3.b]
Attachment PY-CEI/OIE-O683L Page 14 3.3 Basis For Commitment Closure: The CAI_ commitments for improving human performance are complete.Provided below are basis for closure of the individual CAI_ commitments and summary of actions taken to achieve sustained improved performance in each of the CAI_ areas.In 2004 end-of-cycle plant performance assessment letter (dated March 2, 2005), the NRC identified a substantive cross-cutting issue in the area of human performance involving a number of findings related to personnel performance, with a common theme of failure to follow procedures or inattention to detail. Examples included:
Third, the purposeandkey activities of the Human     Performance Programwill be communicated   to Perry Nuclear PowerPlant (PNPP)personnel. [CAL Commitment3.c]
the presence of unattended matedal in the pool swell region in containment, the failure to follow procedures for evaluating and dispositioning impaired tornado barriers, the improper installation of test equipment that subsequently damage a valve in the combustible gas control system, the improper installation of scaffolding underneath an annulus exhaust gas treatment system exhaust damper that rendered that train inoperable, and the improper use of the Fix-It-Now process on a containment isolation valve that resulted in inadequate post maintenance testing. During the IP 95003 inspection in early 2005, the NRC team identified similar performance issues in this area.As discussed in our letter dated August 17, 2005 (PY.-CEIINRR-2902L), FENOC conducted root cause analysis (CR 05-02517) to address continued performance issues with human performance at PNPP. The root cause concluded that weaknesses in human performance practices had degraded our barriers to prevent events. Specifically, the root cause analysis identified the following root and contributing causes as the main contributors for human performance issues: Root Causes o Less than adequate (LTA) management ownership of the human performance program at the appropriate levels in the organization.
Fourth, group-specific needsanalyseswill be performedby training committeesto determinethe scopeand content of initial and continuing training needson humanperformancefundamentalsand error prevention tools and training will be provided. [CALCommitment      3.d]
o LTA program performance monitoring and trending Contributinq Causes o Program and process implementation weakness o I_TA procedure content o I_TA supervision o I_TA accountability and expectations o LTA expectations and standards Condition Report 05-02517 identifies the corrective actions that were implemented to address the root and contributing causes identified above.These actions strengthened the management support, expectation and ownership of human performance, established human performance Attachment PY-CEI/OIE-0683L Page 15 monitoring and trending, established expectations for use of human performance tools, developed qualification process for procedure writers, reinforced proper behaviors for using the field observation process and trained site personnel on human performance fundamentals.
 
The following provides the key actions taken for addressing the human performance issues at PNPP.CAL Commitment 3.a / DAMP 1.1.3.3 This commitment involves defining and communicating the Site Leadership Team's roles and responsibilities in implementing the human performance program. In the letter dated January 30, 2006, FENOC stated that the above commitment was completed in fourth quarter 2005.Roles and responsibilities of PNPP management (i.e., managers, directors, and site vice president) are defined in procedure NOBP-LP-2601, "Human Performance Program." Additionally, in September 2005, the President of FENOC issued Nuclear Operating Policy NOPL-LP-2008, "Human Performance." The intent of this policy is to establish clear expectations and principles for FENOC personnel to demonstrate event free behaviors throughout the organization to support safe and reliable plant operation.
Attachment PY-CEI/OIE-O683L Page 14 3.3 Basis For CommitmentClosure:
Also, this policy reinforces that human performance tools will be used to establish a work environment in which individuals and leaders routinely exhibit behaviors which will reduce or even eliminate plant events caused by human error. This procedure establishes responsibilities and administrative controls that are required for safe and event-free performance at PNPP.In fourth quarter 2005, the PNPP management team was requested to review and to affirm their understanding of their roles and responsibilities as defined in Nuclear Operating Policy, NOPL-LP-2008 and procedure NOBP-LP-2601.
The CAI_ commitmentsfor improving human performance are complete.
To further enhance the understanding of their roles and responsibilities, in first quarter 2006, site managers and directors were provided with a training session focused on managing human performance.
Provided below are basis for closure of the individual CAI_ commitmentsand summaryof actions taken to achieve sustained improved performance in each of the CAI_areas.
During this training session, group discussions were held that focused on leadership roles in promoting excellence in human performance.
In 2004 end-of-cycle plant performance assessment letter (dated March2, 2005), the NRCidentified a substantive cross-cutting issue in the area of humanperformance involving a numberof findings related to personnel performance, with a commontheme of failure to follow procedures or inattention to detail. Examplesincluded: the presence of unattended matedalin the pool swell region in containment, the failure to follow procedures for evaluating and dispositioning impaired tornado barriers, the improper installation of test equipmentthat subsequently damagea valve in the combustiblegas control system, the improper installation of scaffolding underneath an annulus exhaust gas treatment systemexhaust damper that rendered that train inoperable, and the improper use of the Fix-It-Now process on a containment isolation valve that resulted in inadequate post maintenance testing. During the IP 95003 inspection in early 2005, the NRC team identified similar performanceissues in this area.
During the NRC inspection (IR 2006012 / 2006017), the NRC team concluded that actions taken adequately implemented the CAL commitment and were effective.
As discussed in our letter dated August 17, 2005 (PY.-CEIINRR-2902L),
The results of the inspection (IR 2006017) were discussed at the December 13, 2006 public meeting.CAL Commitment 3.b / DAMP Actions 1.2.3.1 and 1.2.3.2 This commitment involves focusing the Site Training Advisory Committee and department/section Training Review Committee meetings on human performance.
FENOC conducted root cause analysis (CR 05-02517) to address continued performance issues with human performance at PNPP. The root cause concluded that weaknesses in humanperformance practices had degraded our barriers to prevent events. Specifically, the root cause analysis identified the following root and contributing causes as the main contributors for human performance issues:
In the letter dated January 30, 2006, FENOC stated that the above commitment was completed in fourth quarter 2005.The purpose of the actions was to ensure that human performance issues that are resolvable by a training solution are systematically identified and Attachment PY-CEI/OIE-0683L Page 16 addressed by Section Training Review Committees (TRG), Curriculum Review Committees (GRG) and Senior Training Advisory Committee (STAG).The training team charter for TRC, CRC and STAG is discussed in procedure NOBP-TR-1117, Training Team Charter (this procedure is a FENOC fleet procedure that superseded the earlier PNPP procedure PYBP-PTS-0001).
Root Causes o   Less than adequate (LTA) management ownership of the human performance programat the appropriate levels in the organization.
The training team at FENOC sites is a functional coalition of line organizations and Training personnel that supports the identification, development, implementation and oversight of training programs through STAC, TRC and CRC. Curriculum Review Committees are representatives made up from the individual site sections (e.g., Chemistry, Maintenance, Operations, Radiation Protection).
o LTA program performance monitoring and trending Contributinq Causes o Program and process implementation weakness o I_TA procedure content o I_TA supervision o I_TA accountability and expectations o LTAexpectations    and standards Condition Report 05-02517identifies the corrective actions that were implementedto address the root and contributing causes identified above.
The CRC determines the continuing training needs for their respective sections by reviewing industry and site performance data. The TRC provides oversight, coordination and direction to the CRC activities, performance standards, and changes that have potential impacts across training programs within their respective organizational areas.Radiation Protection and Chemistry Sections are not part of the TRC and oversight is provided by the STAC. The STAG oversees training for the site and ensures each training program is effectively implemented and meets or exceeds, industry standards.
Theseactions strengthenedthe management       support, expectation and ownership of humanperformance, established humanperformance
Approximately, monthly meetings are held by these committees with a strong focus on human performance.
 
During the NRC inspection (IR 2006012), the NRC team concluded that actions adequately implemented the commitment.
Attachment PY-CEI/OIE-0683L Page 15 monitoring and trending, established expectations for use of human performance tools, developedqualification processfor procedurewriters, reinforced properbehaviorsfor using the field observationprocessand trained site personnel on humanperformancefundamentals.
The team determined that STAG, TRC, and CRC meetings were held about monthly and maintained a strong focus on human performance.
Thefollowing provides the key actions taken for addressingthe human performanceissues at PNPP.
CAL Commitment 3.c I DAMP Actions 1.1.3.1 This commitment involves communicating the Human Performance Program purpose and key activities to site personnel.
CAL Commitment3.a / DAMP       1.1.3.3 This commitment   involves defining and communicating   the Site Leadership Teamsroles and responsibilities in implementingthe humanperformance program.In the letter dated January30, 2006, FENOC       stated that the above commitment was completedin fourth quarter 2005.
In the letter dated January 30, 2006, FENOC stated that the above commitment was completed in fourth quarter 2005.The purpose and key activities of the Human Performance Program were communicated to site personnel through the following methods: 1) Site personnel participated in training sessions (Lesson Plan HU-TOOLSINTROFUND_PY-02), "Introduction to Human Performance Fundamentals," which focused on individual behaviors, leader behaviors, and organization processes and values; explained the human performance principles; and described how those principles provided additional barriers to plant events through individual behaviors, leader behaviors, and organizational processes and values; and 2) Site personnel participated in full day, "Human Performance Fundamentals" training session, with handouts that included procedures NOPL-LP-2008, "Human Performance Policy," and NOBP-LP-2601, "Human Performance Program." During the NRC inspection (IR 2006012), the NRC team concluded that actions adequately implemented the commitment.
Rolesand responsibilities of PNPP     management (i.e., managers,directors, and site vice president) are defined in procedureNOBP-LP-2601,       "Human PerformanceProgram."
CAL Commitment 3.d / DAMP Actions 1.1.3.4 and 1.1.3,5 This commitment involves performing group-specific needs analysis to identify the scope and content of human performance fundamentals and error Attachment PY-CEI/OIE-0683L Page 17 preventative tool training.
Additionally, in September2005, the President of FENOC       issued Nuclear Operating Policy NOPL-LP-2008,   "HumanPerformance."The intent of this policy is to establish clear expectationsandprinciples for FENOC     personnel to demonstrateevent free behaviorsthroughoutthe organization to support safe andreliable plant operation.Also, this policy reinforces that human performance tools will be usedto establish a workenvironmentin which individuals and leadersroutinely exhibit behaviorswhichwill reduceor even eliminate plant events causedby human     error. This procedureestablishes responsibilities andadministrativecontrols that are requiredfor safe and event-free performanceat PNPP.
In the letter dated Apdl 17, 2006, FENOC stated that the above commitment was completed in first quarter 2006.FENOC performed the group-specific needs analyses by the following Curriculum Review Committees (CRC) and Training Review Committees (TRC): Maintenance TRC, Operations TRC, Engineering Support Personnel TRC, Chemistry CRC, Radiation Protection CRC, Supplemental CRC and balance of Perry personnel CRC. Gaps in training were determined by using appropriate Systems Approach to Training (SAT) methodology prescribed procedure NOBP-TR-1102, "FENOC Needs and Performance Gap Analyses." The analyses identified initial and continuous training needs. The initial training programs were further reviewed to determine training needs for station personnel.
In fourth quarter 2005, the PNPPmanagement        team was requested to review andto affirm their understanding   of their roles andresponsibilities as defined in Nuclear Operating Policy, NOPL-LP-2008       and procedure NOBP-LP-2601.
The CRC/TRC determined that in addition to specialized human performance training provided at each section/department levels, personnel assigned to PNPP requires human performance fundamentals and error prevention tools training.
To further enhance the understanding of their roles andresponsibilities, in first quarter 2006, site managers anddirectors wereprovidedwith a training session focused on managinghumanperformance.During this training session, groupdiscussionswereheld that focusedon leadershiproles in promoting excellence in humanperformance.
As a result, "Human Performance Fundamentals" and "Event Free Tools" training were provided to site personnel between October 2005 and March 2006. Site personnel received the necessary supplemental skills training with the exception of those individuals on long-term disability or on long-term offsite assignments.
During the NRCinspection (IR 2006012/ 2006017), the NRCteam concludedthat actions taken adequately implementedthe CALcommitment andwereeffective. Theresults of the inspection (IR 2006017)were discussedat the December     13, 2006public meeting.
Additionally, training materials were developed for new employees (similar to the training provided for existing employees) and training materials were developed for supplemental personnel (i.e., tailored for contract outage workers).
CALCommitment    3.b / DAMP Actions 1.2.3.1 and 1.2.3.2 This commitment   involves focusing the Site Training Advisory Committeeand department/section Training ReviewCommitteemeetings on human performance.In the letter dated January30, 2006, FENOC       stated that the abovecommitment    was completedin fourth quarter 2005.
Continuing training needs will be specifically identified within the Needs Analysis as prescribed by procedure NOBP-TR-1102, and by Training and CRC/TRC.During the NRC inspection (IR 2006012), the NRC team concluded that actions adequately implemented the commitment.
Thepurposeof the actions was to ensure that humanperformanceissues that are resolvableby a training solution are systematicallyidentified and
3.4 Sustained Improved Performance:
 
The Human Performance program promotes the prevention of events due to human error by focusing on sustaining error-prevention behaviors.
Attachment PY-CEI/OIE-0683L Page 16 addressed by Section Training Review Committees (TRG), Curriculum ReviewCommittees(GRG)and Senior Training Advisory Committee(STAG).
The actions taken above in concert with implementation of the Perry Performance Improvement Initiative for Human Performance drove improvements in the behaviors resulting in a decline in consequential events that reset the Station Clock. The initiative actions were organized in three distinct stages; program structure, behavior modifications, and discipline in execution.
The training teamcharter for TRC,CRCand STAG       is discussedin procedure NOBP-TR-1117, Training TeamCharter (this procedure is a FENOC     fleet procedure that supersededthe earlier PNPPprocedure PYBP-PTS-0001).
This program structure provided enhanced roles and responsibilities, management expectations, and improved processes.
Thetraining teamat FENOC sites is a functional coalition of line organizationsandTrainingpersonnelthat supportsthe identification, development,implementationand oversight of training programsthrough STAC,TRCand CRC.Curriculum ReviewCommitteesare representatives madeup from the individual site sections (e.g., Chemistry,Maintenance, Operations, Radiation Protection). The CRCdeterminesthe continuing training needsfor their respectivesectionsby reviewingindustry andsite performancedata. TheTRCprovides oversight, coordination and direction to the CRCactivities, performancestandards, and changesthat havepotential impactsacrosstraining programswithin their respectiveorganizationalareas.
Serving both to increase the skills and behaviors of the workers, the new level of awareness on human performance resulted in a decline in station events attributable to human error. Finally, the disciplined execution of the processes and behaviors continued this decline to a very low and sustained number of station events.Also, as discussed above the root and contributing causes discussed in root cause performed to address the human performance issues (CR 05-02517)have been addressed through implementation of the corrective actions.
Radiation Protection and ChemistrySectionsare not part of the TRCand oversight is provided by the STAC.TheSTAG    overseestraining for the site and ensureseachtraining programis effectively implemented       and meetsor exceeds,industry standards. Approximately,monthlymeetingsare held by these committeeswith a strong focus on humanperformance.
Attachment PY-CEI/OIE-0683L Page 18 FENOC issued fleet Nuclear Operating Policy, NOPL-LP-2008 that clearly establishes the expectations for personnel throughout the organization to support safe and reliable plant operation.
During the NRCinspection (IR 2006012),the NRCteam concludedthat actions adequately implementedthe commitment.The team determined that STAG,TRC,and CRCmeetings were held about monthly and maintained a strong focus on humanperformance.
Also, site procedure NOBP-LP-2601 establishes the roles and responsibilities of FENOC employees including management relative to human performance program.The management team also affirmed their understanding of their roles and responsibilities as defined in the policy and human performance program.The above policy and procedure provide the foundation for the management and employee engagement of human performance program at PNPP.Additionally, site personnel were trained to "Human Performance Fundamentals" and "Event Free Tools." These trainings reinforced their expectations of the human performance program and achieving error free performance while performing their jobs. A process has been developed to asses the need for continuing training programs based on performing needs analysis per procedure NOBP-TR-1102.
CALCommitment      3.c I DAMPActions 1.1.3.1 This commitmentinvolves communicatingthe HumanPerformanceProgram purposeandkey activities to site personnel.In the letter datedJanuary30, 2006, FENOC   stated that the abovecommitmentwas completedin fourth quarter 2005.
The group-specific needs analyses are conducted by CRC/TRC committees based on this process and STAC provides the oversight function.
The purposeand key activities of the HumanPerformanceProgramwere communicated to site personnelthrough the following methods:1) Site personnelparticipated in training sessions(LessonPlan HU-TOOLSINTROFUND_PY-02),     "Introduction to HumanPerformance Fundamentals," which focusedon individual behaviors, leader behaviors, and organization processesand values; explained the humanperformance principles; anddescribedhowthose principles providedadditional barriers to plant eventsthroughindividual behaviors,leader behaviors,and organizational processesand values; and2) Site personnelparticipated in full day, "HumanPerformanceFundamentals"     training session, with handouts that included proceduresNOPL-LP-2008,     "HumanPerformancePolicy," and NOBP-LP-2601,"HumanPerformance Program."
Training matedal has been developed for new employees as well as for supplemental personnel (contract workers).Key performance indicators (KPI) for monitoring performance in the area human performance were established.
During the NRCinspection (IR 2006012), the NRCteam concludedthat actions adequately implementedthe commitment.
The "Human Performance Success Days" KPI monitors the site clock resets, and the "Section Clock Reset" KPI provides a means to focus on low level events and to increase focus on procedure use and adherence issues.Also, a self-assessment (SA886PYPII2006) was recently performed provide a focused evaluation of the effectiveness of the actions implemented to address human performance issues. The self-assessment concluded that significant progress has been achieved and there is reasonable evidence that improvement is continuous and sustainable.
CAL Commitment     3.d / DAMPActions 1.1.3.4       and 1.1.3,5 This commitment   involves performinggroup-specific needsanalysis to identify the scopeand content of humanperformancefundamentalsand error
Fleet ownership of the procedures and expectations of Human Performance, and oversight provided by the senior leadership team and executive leadership team will ensure sustained improved performance in Human Performance.
 
Finally, the following key Fleet and Site Human Performance policy and procedures are in place to assure sustained improved performance going forward: o NOPL-LP-2008, Human Performance Policy o NOP-LP-2601, Procedure Use and Adherence o NOBP-LP-2601, Human Performance Program o NOBP-LP-2602, Human Performance Success Clocks o NOBP-LP-2603, Human Performance Tools and Verification Practices o NOBP-LP-2604, Job Briefs o NOBP-LP-2607, Observation and Coaching Program o PYBP-SITE-2601, Perry Human Performance Team Charter Attachment PY-CEI/OIE-0683L Page 19 3.5  
Attachment PY-CEI/OIE-0683L Page 17 preventative tool training. In the letter dated Apdl 17, 2006, FENOC stated that the above commitmentwas completed in first quarter 2006.
FENOC performed the group-specific needs analyses by the following Curriculum ReviewCommittees(CRC)and Training ReviewCommittees (TRC): MaintenanceTRC,Operations TRC,Engineering Support Personnel TRC,Chemistry CRC,Radiation Protection CRC,SupplementalCRCand balance of Perry personnel CRC.Gapsin training weredeterminedby using appropriate SystemsApproachto Training (SAT) methodologyprescribed procedure NOBP-TR-1102,"FENOCNeeds and Performance Gap Analyses."Theanalysesidentified initial and continuoustraining needs.The initial training programs werefurther reviewedto determinetraining needsfor station personnel.
The CRC/TRC   determinedthat in addition to specialized humanperformance training providedat eachsection/department       levels, personnelassignedto PNPPrequires humanperformancefundamentalsand error prevention tools training. As a result, "HumanPerformanceFundamentals"         and "Event Free Tools" training wereprovided to site personnelbetweenOctober2005and March2006. Site personnelreceived the necessarysupplementalskills training with the exceptionof thoseindividuals on long-termdisability or on long-termoffsite assignments. Additionally, training materials were developedfor newemployees    (similar to the training providedfor existing employees)and training materials weredevelopedfor supplemental personnel(i.e., tailored for contract outageworkers).Continuingtraining needswill be specifically identified within the Needs   Analysisas prescribed by procedure NOBP-TR-1102,       and by Training and CRC/TRC.
During the NRCinspection (IR 2006012), the NRCteam concludedthat actions adequatelyimplementedthe commitment.
3.4 Sustained ImprovedPerformance:
The HumanPerformanceprogrampromotesthe prevention of events due to humanerror by focusing on sustaining error-prevention behaviors. The actions taken abovein concert with implementationof the Perry Performance ImprovementInitiative for Human       Performancedrove improvementsin the behaviorsresulting in a decline in consequentialeventsthat reset the Station Clock. Theinitiative actions wereorganizedin three distinct stages; program structure, behaviormodifications, and discipline in execution.This program structure provided enhancedroles and responsibilities, management expectations,and improvedprocesses.Serving both to increase the skills and behaviorsof the workers, the newlevel of awarenesson human performance   resulted in a decline in station eventsattributable to human error. Finally, the disciplined executionof the processesand behaviors continuedthis decline to a very low and sustainednumberof station events.
Also, as discussedabovethe root andcontributing causesdiscussedin root cause performedto address the humanperformanceissues (CR 05-02517) havebeenaddressedthrough implementationof the corrective actions.
 
Attachment PY-CEI/OIE-0683L Page 18 FENOC issued fleet Nuclear OperatingPolicy, NOPL-LP-2008     that clearly establishesthe expectationsfor personnelthroughoutthe organizationto supportsafe andreliable plant operation. Also, site procedure NOBP-LP-2601   establishes the roles and responsibilities of FENOC employeesincluding management     relative to humanperformanceprogram.
Themanagement  teamalso affirmed their understandingof their roles and responsibilities as defined in the policy and human performance program.
Theabovepolicy and procedureprovide the foundation for the management and employeeengagementof humanperformance program at PNPP.
Additionally, site personnelweretrained to "Human     Performance Fundamentals" and "Event Free Tools." Thesetrainings reinforced their expectations of the humanperformanceprogramand achieving error free performancewhile performing their jobs. A processhas beendevelopedto assesthe needfor continuing training programsbasedon performing needs analysis per procedure NOBP-TR-1102.     The group-specific needsanalyses are conducted by CRC/TRC     committees based on this process and STAC provides the oversight function. Training matedalhas beendevelopedfor newemployeesas well as for supplementalpersonnel(contract workers).
Keyperformance  indicators (KPI) for monitoringperformance  in the area humanperformance were established. The "HumanPerformanceSuccess Days"KPI monitorsthe site clock resets, and the "Section Clock Reset"KPI provides a meansto focus on low level events andto increase focus on procedure use and adherenceissues.
Also, a self-assessment(SA886PYPII2006)     wasrecently performed provide a focusedevaluation of the effectiveness of the actions implemented to address humanperformanceissues. The self-assessment concludedthat significant progresshas beenachievedand there is reasonableevidencethat improvement is continuousand sustainable.
Fleet ownershipof the proceduresand expectations of Human       Performance, and oversight provided by the senior leadership teamand executive leadership teamwill ensure sustained improvedperformancein Human Performance.
Finally, the following key Fleet and Site Human   Performance policy and proceduresare in place to assure sustained improvedperformancegoing forward:
o NOPL-LP-2008,HumanPerformance Policy o NOP-LP-2601,Procedure Use and Adherence o NOBP-LP-2601, HumanPerformance Program o NOBP-LP-2602,HumanPerformance Success Clocks o NOBP-LP-2603,HumanPerformance Tools and Verification Practices o NOBP-LP-2604,Job Briefs o NOBP-LP-2607,Observation and Coaching Program o PYBP-SITE-2601,Perry HumanPerformance TeamCharter
 
Attachment PY-CEI/OIE-0683L Page 19 3.5  


==References:==
==References:==
-NRC Inspection Report 2006012, dated July 25, 2006-NRC IR 2006017 (to be issued in December 2006)-FENOC letter ID PY-CEI/NRR-2988L, dated August 25, 2006 4.0 Emergency Preparedness 4.1 CAL Commitment


==
          -NRCInspection Report 2006012,dated July 25, 2006
Description:==
          -NRCIR 2006017(to be issued in December        2006)
"Expand the population of qualified EP responders to increase the emergency response organization's depth and conduct drills to demonstrate appropriate emergency response times." 4.2 Purpose: The above CAL commitment contains two (2) actions. First, FENOC stated in response to IP 95003 inspection report (IR 2005003), that it would expand the population of qualified emergency planning (EP) responders to increase the depth of the emergency response organization.
          -FENOC  letter ID PY-CEI/NRR-2988L,    dated August 25, 2006 4.0 EmergencyPreparedness
[CAL Commitment 4.a]Second, FENOC stated that it would conduct additional EP ddlls to demonstrate appropriate emergency response organization (ERO) response times. [CAL Commitment 4.b]4.3 Basis For Commitment Closure: The CAL commitments for improving the performance in the emergency preparedness area are complete.
 
Provided below are basis for closure of the individual CAL commitments and summary of actions taken to achieve sustained improved performance in each of the CAL areas.CAL Commitment 4.a / DAMP Appendix EP 1 This commitment involves expanding the population of qualified EP responders by approximately 125 persons to increase the depth of the ERO.In a letter dated, January 30, 2006, FENOC stated that the above CAL commitment was completed in fourth quarter 2005.The above commitment was achieved by designating and training additional plant staff to fulfill ERO positions thereby, increasing the depth of the organization.
===4.1 CALCommitmentDescription===
This raised the population of the qualified ERO to 461 personnel at PNPP.CAL Commitment 4.b / DAMP Appendix EP 2 This commitment involves performing additional off-hours unannounced drills to demonstrate drill objectives have been achieved.
          "Expandthe populationof qualified EPrespondersto increase the emergency   responseorganizations depth and conductdrills to demonstrate appropriate emergencyresponsetimes."
In a letter dated, January 30, 2006, FENOC stated that the above CAL commitment was completed in fourth quarter 2005.
 
Attachment PY-CEI/OIE-0683L Page 20 In 2005, three (3) off-hours unannounced drills were conducted in August, November and December.
===4.2 Purpose===
Additionally, in 2006, two (2) additional off-hours unannounced drills were conducted in March and April to verify the ability of the ERO to staff the Technical Support Center (TSC), Operation Support Center (OSC) and Emergency Operation Facility (EOF). After each drill critique process (self-assessment) was used to identify areas for improvement.
The aboveCALcommitment      contains two (2) actions. First, FENOC   stated in responseto IP 95003inspection report (IR 2005003),that it wouldexpand the population of qualified emergency   planning (EP) respondersto increase the depth of the emergencyresponseorganization. [CAL Commitment       4.a]
Corrective actions were generated and implemented prior to the performance of the next drill. All drill objectives were demonstrated satisfactory during the December 2005, March 2006 and April 2006 unannounced drills. Additionally in October 2006, a successful Graded EP Exercise was conducted with no significant issues identified in ability to staff the ERO facilities.
Second,FENOC   stated that it wouldconductadditional EPddlls to demonstrateappropriate emergencyresponse organization (ERO)response times. [CAL Commitment   4.b]
4.4 Sustained Improved Performance:
4.3   Basis For Commitment   Closure:
During the past year the depth of the ERO responders was increased to provide for improved staffing capability for responding to site emergencies thereby, providing additional assurance in maintaining adequate measures to protect the public health and safety. To monitor this, a periodic review will be conducted by Manager of Emergency Response Section (ERS) to verify that adequate staffing is maintained to support the ERO at PNPP. This review will be performed in accordance with procedure PYBP-ERS-0009, "Annual Review of the Perry Plant Emergency Plan." As stated above, FENOC demonstrated sustained performance during the last three (3) performances of the off-hours drills. Additionally, FENOC committed to performing more frequent off-hours unannounced ddll in the future. An off-hour unannounced drill will be conducted at least once per fuel cycle even though the Emergency Plan requirement is to conduct the drill once every six years. This frequency for performing the drill is discussed in procedure PYBP-ERS-0033, "Off-hour Unannounced Drill Conduct." These actions demonstrate the commitment by FENOC to continue the improved performance of Emergency Preparedness at PNPP going forward.Following each drill, a critique is conducted and areas for continuing improvement are identified and acted on. This process provides assurance that the PNPP performance in the area of Emergency Preparedness will continue to improve.During the NRC inspection (IR 2006010), the NRC team concluded that actions taken to address issue in the emergency preparedness have been effective.
The CALcommitmentsfor improving the performancein the emergency preparednessarea are complete.Providedbeloware basis for closure of the individual CALcommitments    and summary   of actions taken to achieve sustained improvedperformancein eachof the CALareas.
As a result, the NRC stated that they do not intend to conduct any additional inspection in this area beyond that which is normally prescribed by Reactor Oversight Process baseline inspection program.In October 2006, subsequent to the above NRC Inspection, a graded EP exercise was performed with no findings.
CAL Commitment4.a / DAMPAppendix EP 1 This commitment   involves expandingthe population of qualified EP respondersby approximately125 personsto increase the depth of the ERO.
This exercise demonstrated the ability of the PNPP ERO responders to effectively respond to site emergencies and to protect the public health and safety.4.5  
In a letter dated, January30, 2006, FENOC     stated that the aboveCAL commitment   wascompletedin fourth quarter 2005.
Theabovecommitment      wasachievedby designating and training additional plant staff to fulfill ERO positions thereby,increasingthe depthof the organization. This raised the populationof the qualified EROto 461 personnel at PNPP.
CALCommitment4.b / DAMPAppendix EP 2 This commitment   involves performingadditional off-hours unannounced   drills to demonstrate drill objectives havebeenachieved.In a letter dated, January 30, 2006, FENOC     stated that the above CALcommitmentwas completedin fourth quarter 2005.
 
Attachment PY-CEI/OIE-0683L Page 20 In 2005, three (3) off-hours unannounceddrills were conducted in August, Novemberand December.Additionally, in 2006, two (2) additional off-hours unannounceddrills were conducted in Marchand April to verify the ability of the EROto staff the Technical Support Center(TSC), OperationSupport Center(OSC)and Emergency       OperationFacility (EOF). After eachdrill critique process(self-assessment)wasusedto identify areas for improvement.Corrective actions weregeneratedand implementedprior to the performance   of the next drill. All drill objectivesweredemonstrated satisfactory during the December         2005, March2006and April 2006 unannounced   drills. Additionally in October2006, a successful GradedEP Exercisewasconducted    with no significant issuesidentified in ability to staff the ERO facilities.
4.4 Sustained ImprovedPerformance:
During the past year the depth of the EROresponderswasincreasedto provide for improvedstaffing capability for respondingto site emergencies thereby, providing additional assurancein maintaining adequatemeasures        to protect the public health andsafety. Tomonitorthis, a periodic reviewwill be conductedby Managerof Emergency           Response Section (ERS)to verify that adequatestaffing is maintainedto support the EROat PNPP.This review will be performedin accordancewith procedure PYBP-ERS-0009,             "Annual Reviewof the Perry Plant Emergency         Plan."
As stated above, FENOC     demonstratedsustained performanceduring the last three (3) performances   of the off-hours drills. Additionally, FENOC committedto performing morefrequent off-hours unannounced           ddll in the future. Anoff-hour unannounced       drill will be conducted at least onceper fuel cycle eventhoughthe Emergency         Plan requirementis to conductthe drill onceeverysix years. This frequencyfor performingthe drill is discussedin procedure PYBP-ERS-0033,       "Off-hour Unannounced     Drill Conduct."
Theseactions demonstratethe commitmentby FENOC             to continue the improved performanceof EmergencyPreparednessat PNPPgoing forward.
Followingeachdrill, a critique is conducted       andareasfor continuing improvement   are identified and acted on. This process provides assurance that the PNPPperformancein the area of Emergency           Preparednesswill continue to improve.
During the NRCinspection (IR 2006010),the NRCteam concludedthat actions taken to addressissue in the emergencypreparednesshave been effective. As a result, the NRC     stated that they do not intend to conductany additional inspection in this areabeyondthat whichis normallyprescribedby ReactorOversight Processbaseline inspection program.
In October 2006, subsequentto the aboveNRCInspection, a gradedEP exercise wasperformedwith no findings. This exercise demonstratedthe ability of the PNPP   EROrespondersto effectively respondto site emergencies and to protect the public health andsafety.
4.5  


==References:==
==References:==


NRC Inspection Report 2006010, dated May 22, 2006 Table 1" PNPP Comitments Attachment PY-CEI/OIE-0683L Page 21 ITEMS DESCRIPTION QUARTER STATUS DUE 1.0 IP 95002 Inspection Follow-up Issues 1.a To date, one hundred eight (108) of the one hundred nineteen (119) procedures have been updated and issued. The remaining Third 2005 Complete maintenance procedures have been updated and are currently going through the owner's review and acceptance review process.1.b CA 05-03655-01 is to revise Nuclear Quality Assurance Instruction NQ1-1001, "QC Inspection Program Control," to specify a method by Third 2005 Complete which classification can be established for additional inspection attention items that have experienced repeat failures.
NRCInspection Report 2006010,dated May22, 2006
This method will include consideration of failure analysis, the risk-significance of the item, and the probability of failure occurrence in determining the extent of inspection activity.1.c CA 05-03655-03 is to revise Generic Mechanical Instructions (GMI)-0039, "Disassembly/Re-assembly of Divisions I and II Emergency Third 2005 Complete Service Water Pumps," and GMI-040, "Disassembly/Re-assembly of Division III Emergency Service Water Pump," to include QC inspection points for work activities associated with pump shaft couplings, as specified by QC.2.0 Corrective Action Program Implementation Improvement 2.a Develop expectations necessary for successful implementation of the corrective action program (CAP). Train the site to the expectations Fourth 2005 Complete and accountability methods that will be used to improve implementation of the CAP.2.b Implement management controls to improve line ownership and accountability at the individual level for successful implementation of the Third 2005 Complete CAP.2.c Establish a management review process that routinely monitors the site's and section level CAP performance.
 
Take action to improve Third 2005 Complete performance when expectations are not met and hold the organization accountable for overall CAP effectiveness.
Attachment Table 1" PNPPComitments PY-CEI/OIE-0683L Page 21 ITEMS                                                                 DESCRIPTION                                                                   QUARTER         STATUS DUE 1.0                                                   IP 95002 Inspection Follow-up Issues 1.a To date, onehundredeight (108) of the one hundrednineteen(119) procedureshavebeenupdatedandissued. Theremaining                              Third 2005     Complete maintenance procedureshavebeenupdatedand are currently going throughthe ownersreviewand acceptance             review process.
2.d Perform a self-assessment that evaluates the overall health of the CAP, including an aggregate assessment of key performance indicator Fourth 2006 Complete trends. Assess whether substantial progress has been made in CAP performance.
1.b CA05-03655-01   is to revise NuclearQuality Assurance   Instruction NQ1-1001,   "QCInspectionProgram  Control," to specify a methodby        Third 2005     Complete whichclassification canbe establishedfor additionalinspectionattention itemsthat haveexperienced      repeatfailures. This methodwill includeconsideration of failure analysis,the risk-significanceof the item, andthe probabilityof failure occurrencein determining the extent of inspection activity.
3.0 Excellence in Human Performance 3.a Roles and responsibilities of the Site Leadership Team in implementing the human performance program will be defined and Fourth 2005 Complete communicated.
1.c CA05-03655-03   is to revise GenericMechanical    Instructions (GMI)-0039,"Disassembly/Re-assembly   of Divisions I andII Emergency         Third 2005     Complete Service WaterPumps,"and GMI-040,"Disassembly/Re-assembly         of Division III Emergency ServiceWaterPump,"to include QCinspection points for workactivities associatedwith pump   shaft couplings,as specified by QC.
3.b Approximately monthly Site Training Advisory Committee and department  
2.0                                       Corrective Action Program Implementation Improvement 2.a Developexpectationsnecessary    for successfulimplementation  of the corrective action program(CAP).Train the site to the expectations     Fourth 2005     Complete andaccountability methods   that will be usedto improveimplementation    of the CAP.
/ section Training Review Committee meetings have been held Fourth 2005 Complete and will continue to be conducted with a strong focus on human performance through fourth quarter 2005.3.c The purpose and key activities of the Human Performance Program will be communicated to Perry Nuclear Power Plant (PNPP) personnel.
2.b Implement management controls to improveline ownership   andaccountabilityat the individual level for successfulimplementation  of the     Third 2005     Complete CAP.
Fourth 2005 Complete 3.d Group-specific needs analyses will be performed by training committees to determine the scope and content of initial and continuing First 2006 Complete training needs on human performance fundamentals and error prevention tools and training will be provided.4.0 Emergency Preparedness 4.a FENOC is expanding the population of qualified EP responders by approximately 125 persons to increase the depth of the emergency Fourth 2005 Complete response organization.
2.c Establish a management reviewprocessthat routinely monitorsthe sites and section level CAPperformance.Takeaction to improve               Third 2005     Complete performance whenexpectationsare not metand hold the organizationaccountablefor overall CAPeffectiveness.
4.b Additional drills will be conducted to demonstrate appropriate Emergency Response Organization response times.Fourth 2005 Complete Attachment PY-CEI/OIE-0683L Page 22 LIST OF ACRONYMS USED CAL Confirmatory Action Letter CACB Corrective Action Closure Board CARB Corrective Action Review Board CR Condition Report CRC Curriculum Review Committee DAMP Detailed Action and Monitoring Plan EOF Emergency Operation Facility EP Emergency Planning ERO Emergency Response Organization ERS Emergency Response Section ESW Emergency Service Water GMI General Maintenance Instructions HPCS High Pressure Core Spray IPA Integrated Performance Assessment IR Inspection Report KPI Key Performance Indicators LTA Less Than Adequate MPR Management Performance Review MRB Management Review Board OSC Operation Support Center PAT Plant Access Training PII Performance Improvement Initiative PNPP Perry Nuclear Power Plant PRA Probabilistic Risk Assessment QC Quality Control RAW Risk Achievement Worth RRW Risk Reduction Worth SAT Systems Approach to Training SLT Senior Leadership Team STAC Senior Training Advisory Committee TRC Training Review Committee TSC Technical Support Center}}
2.d   Performa self-assessment   that evaluatesthe overall health of the CAP,including an aggregateassessment    of key performanceindicator    Fourth 2006     Complete trends. Assesswhethersubstantial progresshas beenmadein CAPperformance.
3.0                                                     Excellence in HumanPerformance 3.a Rolesandresponsibilities of the Site LeadershipTeam      in implementing the human performance programwill be definedand                  Fourth 2005     Complete communicated.
3.b ApproximatelymonthlySite Training AdvisoryCommittee        and department/ section Training ReviewCommittee    meetingshavebeenheld        Fourth 2005     Complete andwill continueto be conducted     with a strongfocuson human   performance throughfourth quarter 2005.
3.c Thepurposeand key activities of the Human       Performance Program will be communicated to Perry NuclearPowerPlant (PNPP)personnel.       Fourth 2005     Complete 3.d Group-specific needsanalyseswill be performed   by training committees to determinethe scopeandcontentof initial andcontinuing              First 2006   Complete training needson human   performance fundamentals and error preventiontools andtraining will be provided.
4.0                                                         Emergency Preparedness 4.a FENOC is expandingthe populationof qualified EPrespondersby approximately125 personsto increasethe depthof the emergency                   Fourth 2005   Complete responseorganization.
4.b Additional drills will be conducted   to demonstrate appropriateEmergency  Response Organizationresponsetimes.                             Fourth 2005   Complete
 
Attachment PY-CEI/OIE-0683L Page 22 LIST OF ACRONYMS   USED CAL   ConfirmatoryAction Letter CACB Corrective Action Closure Board CARB Corrective Action ReviewBoard CR   Condition Report CRC Curriculum ReviewCommittee DAMP Detailed Action and Monitoring Plan EOF Emergency Operation Facility EP   EmergencyPlanning ERO EmergencyResponseOrganization ERS EmergencyResponseSection ESW EmergencyService Water GMI GeneralMaintenanceInstructions HPCS High Pressure Core Spray IPA Integrated PerformanceAssessment IR   Inspection Report KPI Key PerformanceIndicators LTA Less Than Adequate MPR ManagementPerformance Review MRB ManagementReview Board OSC   Operation Support Center PAT Plant AccessTraining PII   PerformanceImprovement  Initiative PNPP Perry Nuclear PowerPlant PRA   Probabilistic Risk Assessment QC   Quality Control RAW   Risk AchievementWorth RRW   Risk Reduction Worth SAT   SystemsApproachto Training SLT   Senior Leadership Team STAC Senior Training Advisory Committee TRC   Training ReviewCommittee TSC   Technical Support Center}}

Latest revision as of 11:26, 23 November 2019

CAL Closure Request Letter
ML070180564
Person / Time
Site: Perry FirstEnergy icon.png
Issue date: 12/20/2006
From: Pearce L
FirstEnergy Nuclear Operating Co
To: Caldwell J
Region 3 Administrator
References
PY-CEI/OIE-0683L
Download: ML070180564 (24)


Text

FENOC ~e~,, NuclearPowerStation 10 Center Road FirstEnergy Nuclear Operating Company Perry, Ohio 44081 L. William Pearce 440-280-5382 Vice PresiderDecember 20, 2006 Fax: 440-280-8029 PY-CEI/OIE-0683L Mr. JamesL. Caldwell Nuclear Regulatory Commission.

RegionalAdministrator,RegionIII 2443 Warrenville Road, Suite 210 Lisle, Illinois 60532-4352 Perry Nuclear PowerPlant Docket No. 50-440 License No. NPF-58

Subject:

Requestfor Closureof Perry NuclearPowerPlant ConfirmatoryAction Letter Commitments

DearMr. Caldwell,

By letter dated September 28, 2005, the NRCissued a ConfirmatoryAction Letter (CAL)to the Perry NuclearPowerPlant (PNPP).That letter confirmedthe understandingof actions FirstEnergy Nuclear Operating Company (FENOC) was planning to take to improvethe performanceat PNPPand confirmed FENOCs specific commitmentsas stated in previous correspondence dated August8 and 17, 2005. This letter is the first of two letters FENOC is submitting to NRC.This letter provides a summary of actions taken, results achievedand the basis for closure of each of PNPPs13 CALcommitments.FENOC implementedthe PNPP Performance Improvement Initiative (PII), Phase2 to drive completionof eachof the CAL commitments and guide actions to improveperformance in eachof the areas identified in the CAL.Thesecondletter will describe the performanceimprovements achievedthru the PII, Phase2, the results of our closure assessments and the transition to FENOC ExcellencePlans whichprovide reasonableassurancethat the improvements will be sustainable. Collectively, the closure of the individual commitments and the results of those actions demonstratethat FENOC has achievedsustainedimprovedperformancein the four areas listed in the CAL.

As discussed in our letter dated, November 13, 2006, FENOC has completed13 CAL commitments in the following four areas: IP 95002Inspection Follow-upIssues, Corrective Action ProgramImplementation, HumanPerformance, and EmergencyPreparedness. The actions taken to complete these commitments and improve performancewere implementedin 2005and 2006. Theseactions, the resultant improvements achieved, and the basis for closure of eachcommitment are describedin the attachmentto this letter. During 2005and 2006, the NRCconductedCALfollow-up inspections in these areas and confirmed that each of the 13 CAL commitmentswas adequately implemented.

As discussed at the NRCpublic meeting on December13, 2006, FENOC has demonstratedthat it has substantially improvedperformanceat PNPP in the four areas addressedby the CAL.

FENOC is providing the basis for closure of all of the individual CALCommitments in the attachmentto this letter and hasdemonstrated that it has achievedsustainedimproved performancein each of the CALareas. Therefore, FENOC requests that NRCclose the ConfirmatoryAction Letter consistentwith the criteria set-forth in the CAL.

As noted above,in addition to implementingthe individual commitments in the CAL,PNPP also established and implementedthe PNPPPerformanceImprovementInitiative. FENOC and the

PY-CEI-OEI-0683L Page 2 NRCwill discuss overall improvement of station performanceachievedthru the PNPP PerformanceImprovement Initiative, the closure of the individual Performance Improvement Initiatives andthe transition to the FENOC Fleet and PNPP Site ExcellencePlans during the forthcomingpublic meetingscheduledfor January10, 2007. Prior to this meeting, FENOC anticipates sendinga follow-up letter to requesttransition fromColumn IV of the Action Matrix to an appropriatereducedlevel of regulatoryoversight consistent with the guidancein set forth in NRCMC0305.

Thereare no additional commitments containedin this letter. If you havequestionsor require additional information, please contact Mr. Jeffrey Lausberg- Manager,RegulatoryCompliance at (440) 280-5940.

Attachments cc: Document Control Desk NRCProject Manager NRCResident Inspector E. Duncan,NRCRill

Attachment PY-CEI/OIE-0683L Page 1 BASIS FOR CLOSUREOF CONFIRMATORY ACTION LETTER (CAL) COMMITMENTS TheNRCperformedthe Inspection Procedure(IP) 95003supplementalinspection in three phasesin early 2005. Theresults of the inspection weredocumented in Inspection Report 05000440/2005003, dated July 8, 2005. Subsequentto the issuanceof the inspection report, First EnergyNuclear Operating Company (FENOC) provided responseto the inspection report in letters datedAugust8 and 17, 2005andinitiated the Perry Nuclear PowerPlant (PNPP)PerformanceImprovementInitiative, Phase2. In those letters, FENOC describedits plans to improveperformanceand provided 13 specific commitments in the areas of IP 95002Inspection Follow-upIssues, Corrective Action Program,Human Performance, and EmergencyPreparedness. Those specific commitmentsin the FENOC letters werelater identified as PNPP ConfirmatoryActions Letter (CAL)commitments in the NRCletter dated, September28, 2005. Throughthe implementationof the PNPP PerformanceImprovementInitiatives, FENOC has madeconsistent improvementsin the four areasidentified in the CAL.This attachmentdescribesthe results of the actions takento completeeachof the thirteen CALcommitments.

Additionally, as requestedin the NRCCAL,FENOC had provided quarterly updatesto those specific actions specified in Attachment3 of FENOC letters dated August8 and17, 2005.

Thequarterly updateswereprovided in letters dated October28, 2005, January30, 2006, April 17, 2006, July 28, 2006, October31, 2006and November 13, 2006.

For eachof the four areasidentified in the CAL,this attachmentrestates the CAI_

commitment for easeof reference, describes the purposeof the commitment,describes the results of actions taken to completeeachcommitment, provides the basis for closure of the commitment,and demonstratesthat there has been sustained improvedperformancein the area.

In order to provide focused management oversight of these commitments,FENOC placed actions to implementthe commitments in the Detailed Action and Monitoring Plan (DAMP) the Perry Performance Improvement Initiative (PII). Thefollowing discussion referencesthe applicable DAMP actions. Thefour areas andthirteen commitments are listed in table 1 of this attachment.

1.0 IP 95002Inspection Follow-upIssues

1.1 CALCommitmentDescription

"Issues dealing with the quality of maintenance proceduresincluding quality control inspection hold points. Revisionof the Quality Control Inspection Programto focus additional attention on items that haveexperiencedrepeat failures."

1.2 Purpose

TheaboveCALcommitment contains three (3) actions. First, FENOC stated in responseto NRCIP 95003inspection report (IR 2005003),that one hundredeight (108) of the one hundrednineteen (119) procedures been updatedand issued. The remaining maintenanceprocedureswill be updatedand owners review completed. [CAL Commitment l.a]

Attachment PY-CEI/OIE-0683L Page 2 Second,FENOC stated that it wouldrevise Nuclear Quality Assurance Instruction NQI-1001,"QCInspection ProgramControl," to specify a method to establish additional QCinspection items for items that haveexperienced repeat failures. This method wasto include considerationof failure analysis, the risk-significanceof the item, andthe probability of failure occurrence in determiningthe extent of inspection activity. [CALCommitment 1 .b]

Third, FENOC stated that it wouldrevise GenericMechanicalInstructions (GMI)-0039, "Disassembly/Re-assembly of Divisions I and II Emergency Service Water Pumps,"and GMI-0040,"Disassembly/ Re-assemblyof Division III Emergency Service WaterPump,"to include QCinspection points for workactivities associatedwith pumpshaft couplings, as specified by QC.

[CAL Commitment1.c]

1.3 Basis For Commitment Closure:

The CALcommitments for addressingthe IP 95002follow-up issues are complete.Providedbeloware basis for closure of the individual CAL commitmentsand summaryof actions taken to achieve sustained improved performancein eachof the CALareas.

CALCommitment 1.a / DAMPAppendixAction B.2.2.3.1 This commitmentinvolves upgradeof the key maintenanceprocedures. In letter dated, October28, 2005, FENOC stated that the aboveCAL commitment was completedin third quarter 2005.

In third quarter 2005, FENOC completedupgradeof the remainingkey maintenanceprocedures.The scopeof this upgradeproject included those maintenance proceduresthat are directly or indirectly associatedwith select key componentsat PNPP.Thesekey componentsincluded both the high safety-significant components,those having a risk achievementworth (RAW) of greater than 2.0 and a Risk ReductionWorth(RRW)of greater than 1.005, and other risk-significant components, including the Emergency Service Water (ESW)pumps.Also, the scope included those additional maintenance proceduresthat the Senior LeadershipTeamconsideredto be important basedon their significance andother select multi-use maintenance procedures. The upgraded maintenanceprocedures were an improvement to the previousrevisions, both in content, formatting, andeaseof use.

However,several potential deficiencies wereidentified with the upgraded maintenanceprocedures.Theyincluded: typographical errors, formatting inconsistencies, properstep sequencing,faulty references, missing information, andproperuse/ identification of critical steps. Toaddressthese potential deficiencies, FENOC generatedCondition Report (CR) 06-00418 and commenced supplementalprocedure review to revalidate the upgraded maintenanceprocedures. As part of the supplementalreview effort, FENOC undertookthe following actions to improvethe quality of the maintenance procedures:

Developednewprocedurewriters guide for improved formatting / sequencingof procedures(PAP500, "Perry Technical ProcedureWriters Guide")

Attachment PY-CEI/OIE-0683L Page 3 o Revisedthe definition for "Critical Stop" to align with industry standards o Providedtraining for procedurewriters o Provided training on procedureuse and adherencetraining for Maintenancepersonnel (NOP-LP-2601,"Procedure Use and Adherence")

Additionally, procedures that werenot verified by field useor throughthe supplementalreview effort wereput on hold.

Thefollowing dgorousreview andapproval processis being applied during the supplementalreview of the maintenanceprocedures:

o Technicaland Craft review, such that the users of the proceduresinvolved in the review process o Cross-Discipline review (PAP507, "Perry Supplemental ProcedureRequirementGuidance"),such that other site organizations(e.g., engineering)whoprovidedinput to the proceduredevelopare involved in the review process o Validation of procedures(PAP550.3, "ProcedureValidation")

o IndependentQualified Review(NOP-SS-3001, "Procedure Reviewand Approval"), such that independent review/approvalof the proceduresis performedprior to issuance.

At the August15, 2006public meeting,FENOC stated that at least 70 of the original 119 maintenanceprocedures(now 121 proceduressince some proceduresweresplit into two or moreproceduresfor easeduring the revalidation effort) will be re-validated, approved andmadeeffective by October23, 2006. This action was accomplished.The remainderis scheduledfor completion by December 21, 2006.

In October2006, the NRCinspected a numberof of those revalidated maintenanceproceduresand found themto be effective and improvedin quality. Theresults of this inspection werediscussedduring the Decmber 13, 2006public meting.Nofindings wereidentified during the inspection (IR 2006015).

CALCommitment 1.b / DAMP AppendixAction B.2.2.3.:~

This commitment involvesidentification of criteria for the Quality Control (QC) inspectionhold points basedon failure history, risk significanceandfailure probability. In letter dated, October28, 2005, FENOC stated that the above CALcommitment was completedin third quarter 2005.

In third quarter 2005, FENOC revised procedureNQI-1001,"QCInspection Program Control," Revision5, to identify criteria for assigningQCinspection holdpoints, includingfailure history, risk significanceandfailure probability in assigning QCinspection hold points. Although, the changeto the procedure was deemed appropriate during the NRCfollow-up inspection of IP 95002(IR 2006007),the inspectorsidentified that the methods identified andin usedid not take full advantage of all site programs.In particular, the proceduredid not prescribe the review of the maintenance rule database,whichcollects

Attachment PY-CEI/OIE-0683L Page 4 pertinentcomponent failure data, nor did it integrate the probabilistic risk assessment(PRA)model, which provides component-specificrisk information. To addressthis observation, CR06-00366was generatedand corrective actions have beentaken, as discussedbelow. Also, on December 19, 2005, NQ1-1001was supersededby fleet common procedure Nuclear OperatingProcedure,NOP-LP-2018, "Quality Control Inspection of Maintenance andModification Activities."

As discussedin our responseto Inspection Report 2006007(FENOC letter dated May09, 2006), use of the MaintenanceRule databaseis not an optimummethodto identify additional QC/witnesspoints. Since the condition reports drive the maintenance rule evaluationthroughthe corrective actions, historical failure data canbe obtainedthroughthe reviewof condition reports for those components that are consideredto be a maintenance rule failure.

Therefore,historical data fromthe condition reporting systemwill be usedfor the identification of repeatfailure itemsfor potential assignment of hold /

witnesspoints.

The following enhancementswere added to procedure NOP-LP-2018:

o Useof pre-established"Critical Steps" as a factor whenassigningQC hold / witnesspoints o Useof risk significance assessment tool at a component level as a factor whenassigninghold / witnesspoints o Useof risk significance, maintenance rule, critical components, and maintenance modifications as factors that the QCsupervisorwill utilize whenassigning processmonitoring During the subsequentNRCinspection conductedin July/August 2006 (IR 2006014),the inspectors observedthat the QCinspection point assignment programwascurrently effective andlikely to be effective in the future based uponthe programthat has beenestablished.

CALCommitment 1.c / DAMPAppendixAction B.2.2.3.3 This commitment involves updating GeneralMaintenanceInstructions (GMI)

GMI-0039 and GMI-0040 to include QCinspections points for workactivities associated with ESW pumpshaft couplings. In letter dated, October28, 2005, FENOC stated that the aboveCALcommitmentwas completedin third quarter 2005.

During the NRCinspection conductedin first quarter 2006(IR 2006007),the NRCinspector confirmedthat the licensee had addedappropriate QChold points to coupling reassemblysections of ESW pumprebuild procedures GMI-0039and GMI-0040.Additionally, during the subsequentNRC inspection (IR 2006014),the inspectors concludedthat the licensees corrective actions had beeneffective in addressingthe ESW PumpCoupling Assembly concernarea. In particular, the inspectors concludedthat the licensee had established an adequateQCInspection Point Assignment program;hadproperly assignedQCinspection hold pints to all workorder packagesthat werereviewed; and had concludedan adequateself-assessmentof the QCInspection Point Assignmentprogram.

Attachment PY-CEI/OIE-O683L Page5 1.4 Sustained Improved Performance:

With respect to the upgradedmaintenanceprocedures, they wereused during recent maintenance activities (e.g., Division 2 Outageworkactivities, motoroperatedvalve work) with minor or no issues. Theissues identified were further enhancements to those procedures. Theseprocedures providedinstructions to performquality workwith maintenance craft buy-in since they weredirectly involved with the upgradeproject.

Administrative controls havebeenestablished for addressingthe upkeepand upgradeof future maintenanceprocedures. For example,the procedure wdters guide, PAP-500,"Perry Technical ProcedureWriters Guide" provides appropriate guidancefor establishing consistent maintenance procedures (e.g., format, technical content, sequencing of steps). Theuseof station maintenance craft personnelfor procedurereviews andtraining provide for better quality procedures.Additionally, the maintenance personnelwere trained to procedureuse and adherencein accordanceto procedureNOP-LP-2601, "Procedure Use and Adherence," both in classroomand dynamic training settings.

The supplementalreview of the original 119 key maintenanceproceduresare on schedule and are scheduledfor completion by December 21, 2006. As part of the continuingfocusareafor the site, a backlogreductioneffort for outstanding procedurechangerequests will commence in 2007. Additionally, maintenancewill commence Phase2 of the maintenanceprocedure upgrade in 2007(i.e., upgradeof next set of approximately105maintenance procedures).Theseactions are incorporated in the Perry ExcellencePlan.

As discussed above, procedure NOP-LP-2018 was revised to provide appropriatecontrols for establishingQCinspection points for workactivities at PNPP.Additionally, appropriate QChold points wereestablished in GMI-0039 and GMI-0040for work activities associated with ESW pumpshaft couplings.

In October2006, the NRCinspected a numberof revalidated maintenance proceduresand found themto be effective and muchimprovedin quality. No findings wereidentified during the inspection (IR 2006015).

1.5

References:

-NRCIR 2006007, dated March 30, 2006

-NRCIR 2006014,dated September20, 2006

-NRCIR 2006015(to be issued in December 2006)

-FENOC letter ID PY-CEI/NRR-2959L, dated May09, 2006

-FENOC letter ID PY-CEI/NRR-2996L, dated October 26, 2006 2.0 Corrective Action ProgramImplementationImprovement 2.1 CAL. Commitment

Description:

"Developandtrain site staff on expectationsfor successfulcorrective action program(CAP) implementation, Implementmanagement controls to improve line ownershipand accountability for successfulCAPimplementation.

Attachment PY-CEI/OIE-0683L Page 6 Establish a managementprocess to routinely monitor CAPperformance at the site anddepartment / sectionlevels (e.g., operations,electrical maintenance,plant engineering, etc.). Performa self-assessmentthat evaluatesthe overall health of the CAPfollowing implementation of specific improvement initiatives."

2.2 Purpose

The aboveCALcommitment contains four (4) actions. First, FENOC stated in responseto NRCIP 95003inspection report (IR 2005003),that expectationsnecessaryfor successfulimplementation of the corrective action program(CAP)will be developedand site personnelwill be trained to the expectationsandaccountability methodsthat will be usedto improve implementation of the CAP.[CAL Commitment 2.a]

Second,FENOC stated it would implementmanagement controls to improve line ownership andaccountability at the individual level for successful implementation of the CAP.[CAL Commitment 2.b]

Third, FENOC stated it wouldestablish a management review process that routinely monitorsthe sites and section level CAPperformance.Takeaction to improveperformancewhenexpectations are not met and hold the organization accountablefor overall CAPeffectiveness. [CALCommitment.

2.c]

Fourth, FENOC wouldperform a self-assessmentthat evaluates the overall health of the CAP,including an aggregateassessment of key performance indicator trends. Assesswhethersubstantial progresshas beenmadein CAPperformance. [CAL Commitment2.d]

2.3 Basis For Commitment Closure:

TheCALcommitments for improvingthe implementationof the corrective action programare complete.Providedbeloware basis for closure of the individual CALcommitments and summaryof actions taken to achieve sustained improvedperformancein eachof the CALareas.

In 2004mid-cycle plant performanceassessment letter (dated August30, 2004), the NRC identified a substantivecross-cutting issue in the area of problemidentification andresolution involving a numberof findings.

Examples included: the repetitive failure of the Division 1 emergency service water pump,an inadequateextent of condition reviewfollowing the failure of the HPCS pumpto start, and missedopportunities to identify the low pressurecore spray / residual heat removalsystemventing procedure deficiencies. Further, the needto performmultiple revisions of root cause evaluationswasconsideredto be indicative of significant organizational deficiencies. During the IP 95003inspection in early 2005, the NRCteam identified similar performance issuesin this area.

As discussedin our letter dated August17, 2005(PY-CEI/NRR-2902L),

FENOC conductedroot cause analysis (CR 05-03986)to address continued performanceissues with implementationof the CAP.Theroot cause concludedthat although the programmaticaspects of the CAPare adequate,

Attachment PY-CEI/OIE-0683L Page 7 the behaviors necessary for its effective implementationare not. Specifically, the root cause analysis identified the following root and contributing causes as the main contributors for ineffective implementation of CAPat PNPP:

Root Causes The PNPPmanagement team has not owned the CAP and has not used the programto effectively solve problems and improve station performance.

o Managementhas not established adequate expectations to ensure the CAPis effectively implementedat all levels in the organization.

Contributinq Causes o The PNPPorganization has not accepted using the CAPto identify and solve problems in a timely manner.

The PNPPmanagement has not consistently monitored CAPhealth and effectively taken intervention actions to drive improvementin the CAP.

o The existing expectations are not being reinforced by a consistent review process that includes appropriate rewards/accountability.

Appropriate corrective actions weredevelopedand implementedto address the aboveroot and contributing causes.Thefollowing provides the key actions taken for addressingthe ineffective implementationof CAPat PNPP.

CALCommitment 2.a I DAMP Actions 1.1.1 and 1.2.1 This commitment involves developingexpectations necessaryfor successful implementationof the CAPandtraining site personnelto the expectations and accountability methodsthat will be usedto improveimplementation.In letter dated, January30, 2006, FENOC stated that the aboveCAL commitment wascompletedin fourth quarter 2005.

In fourth quarter 2005, FENOC trained site personnelto the CAP implementationexpectations. The course outline wasbasedon procedure PYBP-SITE-0046, "Corrective Action ProgramImplementationExpectations."

Theexpectationdocument identifies the correct behaviorsfor use of the CAP process. Thetraining sessionalso focusedon the two root causesand the three preventrecurrencecorrective actions identified in CR05-03986,which pertains to the root causeanalysis that wasperformedto addresscontinued declining performancein CAP.Thetraining session waspiloted through the Perry Senior Leadership Team(SLT), managersand supervisors, and analystsprior to roll-out to site personnelto obtain their endorsement. Also, the training wastailored to individual sectionsonsite so that emphasis could be placedon the expectationsand accountability methodsfor their sections.

For example,the maintenancetraining wasmorefocused on problem identification and engineeringsessionsweremorefocusedon timely and quality investigations. This training providedthe foundationfor improving ownershipof CAPand station focus on using the CAPthrough better

Attachment PY-CEI/OIE-0683L Page 8 understanding of expectations and accountability for use of the FENOC corrective action program.

Oneobjective for the training included the role of a CAPin an environmentof a learning organization and howit must be used to drive station improvement. The training also emphasized the expectations of site individuals for implementingeffective CAPthat were not consistently reinforced in the past. Theindividual performanceappraisal processwas revised to ensure expectationswere understoodand accountability methods wereestablished.

During follow-up NRCinspections (IR 2006008/ 2006015), the NRC inspection teamdeterminedthat the actions wereadequatelyimplemented andeffective. Theresults of the inspection (IR 2006015)were discussed the December 13, 2006public meeting.

CALCommitment 2.b / DAMPAction 1.1.2 This commitmentinvolves implementingmanagement controls to improve line ownership andaccountability at the individual level for successful implementationof the CAP.In a letter dated, October28,2005, FENOC stated that the aboveCALcommitment wascompletedin third quarter 2005.

In third quarter 2005,FENOC revised the expectationsin the staff performance appraisals.In particular, the differencesin responsibilities for implementingthe corrective action programwereidentified and individual performanceappraisal elementsweremodified for eachdepartmentposition.

Thepurposeof this action wasto establish individual accountability for useof the CAPto identify and solve problemsin a timely mannerandto reinforce existing expectationsby a consistent reviewprocess. This action also established management accountability for monitoring CAPprogramhealth andtaking effective intervention actions to drive improvement in CAP.

During follow-up NRCinspections (IR 2006008/ 2006015),the NRCteam determinedthat the actions taken wereadequatelyimplementedand effective. Theresults of the IR 2006015 werediscussedat the December 13, 2006 public meeting.

CALCommitment 2.c / DAMP Action 1.7.1 This commitment involves establishing a management review process that routinely monitorsthe sites and section level CAPperformance and takes action to improveperformancewhenexpectations are not met and hold the organizationaccountablefor overall CAPeffectiveness. In a letter dated, October 28, 2005, FENOC stated that the above CALcommitmentwas completedin third quarter 2005.

The management review process is administratively governedin several FENOC Fleet and Site procedures. Theseproceduresguide the oversight of the CAPandinitiate intervention activities to ensureweaknesses in CAPare addressed.For example:fleet procedureNOP-LP-2001, "Corrective Action Program," directs FENOC management to ensure effective implementation of the CAPand to monitor CAPprocess performanceto address programmatic

Attachment PY-CEI/OIE-0683L Page 9 weaknesses;fleet procedure NOBP-LP-2008, "Corrective Action Review Board," requires CAPperformanceindicators to be periodically reviewed; and, site procedurePYBP-SITE-0046, "Corrective Action Program ImplementationExpectations; directs the management teamto provide oversight of the condition report processand specifically review the CAP performance indicators on a periodic basis.

In July 2005, an improvedset of CAPkey performanceindicators (KPIs) weredeveloped.TheseKPIs are periodically reviewedby the Corrective Action ReviewBoard. Analyses of weakareas are addressedand gap closure plans developedand implementedto address those weaknesses.

Also, Perry CAPperformancereview has been a standing agendaitem for the weekly Perry Senior Leadership Teammeetings.

Additionally, the following levels of management reviewswereinstituted to ensure adequateoversight of the health of CAPat PNPP.Theyinclude:

o Corrective Action Review Board (CARB)Meetings: The CARB activity is governedby procedureNOBP-LP-2008 and provides oversight of CAP.The CARB review includes: root causeand full apparentcauseevaluations andcorrective actions, condition report effectivenessreview plans andreviews, condition reports documentingadversetrends, operating experienceevaluation reviews, andperiodic review of CAPperformanceindicators.

Additionally, CARB has established a "CARBFocusDay" that provide review of specific CAPfocus areas suchas, review of CR/CA backlogs, analysis of KPIs. Thefocus dayis typically conductedon a once per monthcycle.

o Mana.qement ReviewBoard (MRB)Meetinqs: The MRBactivity is governed by procedure NOP-LP-2001.The MRBmeets daily during the normal workdays to review newly generatedcondition reports. TheMRBreview includes: review of condition report issues to ensurethat they are assignedthe appropriate significance level, ownership,level of evaluationandtimelinessof the evaluation. The MRBmayalso establish: MaintenanceRule component/system evaluation, CARB review of non-root cause condition reports, effectivenessreviewfor non-rootcause condition reports, site or section human performance clock reset evaluations, nominationof good/greatcatches, needfor immediateactions to addressidentified conditions, and needfor common cause analysis.

Senior LeadershipTeam(SLT) Meetin.qs: TheSLTconsists of onsite senior management teamthat provides oversight of current plant activities that includes review of CAPperformance.The SLTmeetson a weekly basis.

Monthly PerformanceReview(MPR): The MPRis held on a monthlybasis at eachof the FENOC sites to review their performance.TheMPRis attendedby fleet directors, managers, and the executive leadership team. The MPRincludes review of the monthlyperformance reports that includesindicators for: plant

Attachment PY-CEI/OIE-0683L Page 10 performance,site performance,NRCregulatory performance, humanperformance,CAPperformance,plant operations, cost effectiveness and people, processes,and procedures.

During the NRCinspection (IR 2006008),the NRCconcludedthat the actions were adequately implementedfor this CALcommitment.However,the NRC teamobservedthat a formal mechanism to addressKPI issues within the corrective action programdid not exist. In particular, written guidancewas not available that prescribedthe generationof a condition report to address declining KPIs, performancegapsbetweenactual and expected performance,the developmentof action plans to reduce the gap between actual andexpectedperformance,or the tracking of the successof action plans to addressidentified performance deficiencies. Althoughspecific guidancedid not exist, the NRCteamdid not identify anydeclining KPIsfor which appropriate corrective actions had not been implemented.The NRC teamconcludedthat the lack of a formal processto addressKPI issue could impactthe long-termeffectivenessof the actions.

To address this observation, FENOC revised procedure PYBP-SITE-0046 to develop and documenta processthat defined Section level responsesto their KPIs, and defined whengap closure plans are to be developedand reviewed(and what communications will be disseminatedfrom these reviews). During the recent NRCCALFollow-up Inspection for CAP(IR 2006015), the NRCteam deemedthat the changesmadeto procedure PYBP-SITE-0046 were effective. The result of the IR 2006015was discussedat the December 13, 2006public meeting.

CALCommitment 2.d / DAMPAction 1.1.12 This commitment involves performing a self-assessmentthat evaluates the overall health of the CAP,including an aggregateassessment of key performanceindicator trends. Also, the assessment will determinewhether substantial progresshas beenmadein CAP.In a letter dated, November 13, 2006, FENOC stated that the above CALcommitmentwas completedin fourth quarter 2006.

In fourth quarter 2006, FENOC completedthe self-assessmentto evaluate the overall health of the CAP,including aggregateassessment of the KPI trends. Theassessmentevaluated whethersignificant progress has been achievedand whetherthere is reasonableevidencethat improvements are continuous and sustainable in CAP.The assessmentteam consisted of industry and FENOC peers, as well as station personnel. This self-assessmentis documentedin report numberSA 846PYRC2006.

Theself-assessmentteamusedstructured data collection and analysis methodsfor assessingthe CAP.Themethodsincluded: interviews with Condition Report (CR) analysts, evaluators and managers from operations, maintenance, engineeringandradiation protection; interviews with root and apparentcauseevaluators; observationof initial CRScreeningCommittee meetings, MRB,CARD,and Corrective Action Closure Board (CACB);review of CAPKPIs; reviewof select root and apparentcauseevaluations relative to quality of analysis, quality andappropriateness of actions and effectiveness of implementation of corrective actions and extent of condition/cause;review

Attachment PY-CEI/OIE-0683L Page 11 of CAPbacklogs and work-off plans; and review of section cognitive binning and Integrated Performance Assessments (IPA) evaluations. Corrective action products (e.g., root and apparent cause evaluations) from 2005 were reviewed and comparedto 2006 products to assist in the determination of whether improvements have been made. The trends in KPls were also reviewed to assess changes in performance from 2005 to 2006.

Overall, the self assessment concluded that:

o Substantial improvement has been made in Stations ownership and implementation of the CAPsince January of 2005 o Improvements are sustainable o Notwithstanding the improvements, opportunities for improvementstill exist In summary,the following noteworthy improvementsand areas for improvement wereidentified during the self-assessment:

Noteworthy Improvements o Station ownership and focus on CAP o Healthythreshold for identifying adverseconditions o Classification and priodtization of issues o Timely completion of root and apparent causeevaluations o Quality of closure documentationfor CRsand CAs o Improved oversight of CAP Areasfor Continuin.q Improvement o Timely review of CAPproducts by Corrective Action Closure Board o Owner manager attendance at CARB o Standardof 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> for root cause evaluation teamassemblyis sometimes missed o Standardof supervisory review of newCRsin less than 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> is sometimes missed o Standardfor preparation of trend reports on time is sometimes missed o Additional training on extent of condition and extent of causeis warranted Condition reports weregeneratedto documentissues and Areasfor Improvement (AFI) identified during the self-assessment.TheseAFIs were incorporatedinto the Perry ExcellencePlan for 2007- 2008.

During the NRCinspection (IR 2006015), the NRCteam reviewed the above self-assessmentand determinedthat the self-assessmentadequately addressedthe CALcommitment.The result of the inspection (IR 2006015) wasdiscussedat the December 13, 2006 public meeting.

2.4 Sustained ImprovedPerformance:

As discussedduring the recent NRCinspection (IR 2006015),the CAPKPIs in conjunction with audits andself assessments, provide a basis to assess

Attachment PY-CEI/OIE-0683L Page 12 the overall effectiveness of CAP.Corrective Action Program KPls show substantial improvement in manyof the key areas since early 2005. In particular, the timelinessof completingthe evaluationsandthe implementationof corrective actions has improved,demonstratingownership by the line personnel.Thequality of the productsfrom the CorrectiveAction Programhas improved.Theimprovementin the quality of apparent causeis a product of the improvement actions that increasedthe level of performance of Corrective Action ReviewBoard. Also, as discussedduring the recent NRCinspection (IR 2006015),the quality of the root causeevaluations has improvedsignificantly in 2006whencompared to 2005.

In summary, the threshold for capturing problemsin the Corrective Action Programhas loweredto levels wherevery low significance issues are being identified, providing confidencethat problemsare visible for managements attention. Our staff is able to focus on evaluatingandsolving the problems with improvedtimeliness and improvedquality. Theultimate benefit of good CAPperformanceis morereliable equipmentperformanceenhancingsafety.

Also, as discussedabovethe root and contributing causesdiscussedin CR 05-03986havebeen addressedthrough implementationof the corrective actions. Expectations,roles andresponsibilities for management and site personnel were incorporated into FENOC Fleet and Perry proceduresand businesspractices. Site personnel, including supervisors and managers, havebeentrained to expectationsand accountability methodsusedto measurethe implementationof the CAP.Part of the training included the role of a corrective action programin a "learning organization"andhowit mustbe used to drive station improvement.The newemployeesreceive introductory training of CAPduring the Plant AccessTraining (PAT)and receive an orientation manualthat contains key aspectsof a successful CAP.

In July 2005, an improvedset of CAPKPIs wasdevelopedand are periodically reviewedby management. Various levels of management review processeshavebeeninstituted or improvedto ensureadequateoversight of the health of CAPgoing forward. They include CARB,MRB,SLTand MPR meetings,and these measuresare institutionalized in proceduresand businesspractices. Intervention actions are implemented if declining performance / trends are identified.

Also, a self-assessment(as discussedabove) wasrecently performed assessthe overall health of CAP.Theself-assessmentconcludedthat substantial improvement has beenmadein Stations ownershipand implementation of the CAPsince January 2005 and those improvementsare sustainable.

Fleet ownershipof the proceduresand expectationsof CAP;and oversight providedby the senior leadership teamand executive leadershipteamwill provided reasonableassuranceof sustained performancein CAP.

Finally, the following key Fleet andSite CAPproceduresand processesare in place to assuresustained performance going forward:

o NOP-LP-2001, "Corrective Action Program" o NOP-LP-2100,"Operating Experience Program"

Attachment PY-CEI/OIE-0683L Page 13 o NOBP-LP-2001,"FENOCSelf-Assessment/Benchmarking" o NOBP-LP-2007, "Condition Report Process Effectiveness Review" o NOBP-LP-2008, "FENOC Corrective Action ReviewBoard" o NOBP-LP-2010,"CRESTTrending Codes" o NOBP-LP-2011,"FENOCCause Analysis" o NOBP-LP-2018, "Integrated PerformanceAssessment/ Trending" o NOBP-LP-2019, "Corrective Action ProgramSupplemental Expectations and Guidance" o PYBP-SITE-0046, "Corrective Action ProgramImplementation Expectations" 2.5

References:

-NRCInspection Report 2006008,dated April 19, 2006

-NRCIR 2006015(to be issued in December2006)

-FENOCletter ID PY-CEI/NRR-2968L, dated May24, 2006 3.0 Excellence in HumanPerformanc~

3.1 CALCommitmentDescription

"Define and communicate the Site LeadershipTeamsroles and responsibilities in implementingthe humanperformanceprogram.Focus Site Training Advisory Committeeand department/ section Training Review Committee meetings on humanperformance. The HumanPerformance Programpurposeand key activities will be communicated to all site personnel.Group-specificneedsanalysis will be performedto identify the scope and content of humanperformancefundamentalsand error preventativetool training."

3.2 Purpose

TheaboveCALcommitment contains four (4) actions. First, roles and responsibilities of the Site LeadershipTeamin implementingthe human performanceprogramwill be defined and communicated.[CAL Commitment 3.a]

Second,approximatelymonthly Site Training Advisory Committeeand department/ section Training ReviewCommitteemeetings havebeen held and will continue to be conductedwith a strong focus on humanperformance through fourth quarter 2005. [CALCommitment 3.b]

Third, the purposeandkey activities of the Human Performance Programwill be communicated to Perry Nuclear PowerPlant (PNPP)personnel. [CAL Commitment3.c]

Fourth, group-specific needsanalyseswill be performedby training committeesto determinethe scopeand content of initial and continuing training needson humanperformancefundamentalsand error prevention tools and training will be provided. [CALCommitment 3.d]

Attachment PY-CEI/OIE-O683L Page 14 3.3 Basis For CommitmentClosure:

The CAI_ commitmentsfor improving human performance are complete.

Provided below are basis for closure of the individual CAI_ commitmentsand summaryof actions taken to achieve sustained improved performance in each of the CAI_areas.

In 2004 end-of-cycle plant performance assessment letter (dated March2, 2005), the NRCidentified a substantive cross-cutting issue in the area of humanperformance involving a numberof findings related to personnel performance, with a commontheme of failure to follow procedures or inattention to detail. Examplesincluded: the presence of unattended matedalin the pool swell region in containment, the failure to follow procedures for evaluating and dispositioning impaired tornado barriers, the improper installation of test equipmentthat subsequently damagea valve in the combustiblegas control system, the improper installation of scaffolding underneath an annulus exhaust gas treatment systemexhaust damper that rendered that train inoperable, and the improper use of the Fix-It-Now process on a containment isolation valve that resulted in inadequate post maintenance testing. During the IP 95003 inspection in early 2005, the NRC team identified similar performanceissues in this area.

As discussed in our letter dated August 17, 2005 (PY.-CEIINRR-2902L),

FENOC conducted root cause analysis (CR 05-02517) to address continued performance issues with human performance at PNPP. The root cause concluded that weaknesses in humanperformance practices had degraded our barriers to prevent events. Specifically, the root cause analysis identified the following root and contributing causes as the main contributors for human performance issues:

Root Causes o Less than adequate (LTA) management ownership of the human performance programat the appropriate levels in the organization.

o LTA program performance monitoring and trending Contributinq Causes o Program and process implementation weakness o I_TA procedure content o I_TA supervision o I_TA accountability and expectations o LTAexpectations and standards Condition Report 05-02517identifies the corrective actions that were implementedto address the root and contributing causes identified above.

Theseactions strengthenedthe management support, expectation and ownership of humanperformance, established humanperformance

Attachment PY-CEI/OIE-0683L Page 15 monitoring and trending, established expectations for use of human performance tools, developedqualification processfor procedurewriters, reinforced properbehaviorsfor using the field observationprocessand trained site personnel on humanperformancefundamentals.

Thefollowing provides the key actions taken for addressingthe human performanceissues at PNPP.

CAL Commitment3.a / DAMP 1.1.3.3 This commitment involves defining and communicating the Site Leadership Teamsroles and responsibilities in implementingthe humanperformance program.In the letter dated January30, 2006, FENOC stated that the above commitment was completedin fourth quarter 2005.

Rolesand responsibilities of PNPP management (i.e., managers,directors, and site vice president) are defined in procedureNOBP-LP-2601, "Human PerformanceProgram."

Additionally, in September2005, the President of FENOC issued Nuclear Operating Policy NOPL-LP-2008, "HumanPerformance."The intent of this policy is to establish clear expectationsandprinciples for FENOC personnel to demonstrateevent free behaviorsthroughoutthe organization to support safe andreliable plant operation.Also, this policy reinforces that human performance tools will be usedto establish a workenvironmentin which individuals and leadersroutinely exhibit behaviorswhichwill reduceor even eliminate plant events causedby human error. This procedureestablishes responsibilities andadministrativecontrols that are requiredfor safe and event-free performanceat PNPP.

In fourth quarter 2005, the PNPPmanagement team was requested to review andto affirm their understanding of their roles andresponsibilities as defined in Nuclear Operating Policy, NOPL-LP-2008 and procedure NOBP-LP-2601.

To further enhance the understanding of their roles andresponsibilities, in first quarter 2006, site managers anddirectors wereprovidedwith a training session focused on managinghumanperformance.During this training session, groupdiscussionswereheld that focusedon leadershiproles in promoting excellence in humanperformance.

During the NRCinspection (IR 2006012/ 2006017), the NRCteam concludedthat actions taken adequately implementedthe CALcommitment andwereeffective. Theresults of the inspection (IR 2006017)were discussedat the December 13, 2006public meeting.

CALCommitment 3.b / DAMP Actions 1.2.3.1 and 1.2.3.2 This commitment involves focusing the Site Training Advisory Committeeand department/section Training ReviewCommitteemeetings on human performance.In the letter dated January30, 2006, FENOC stated that the abovecommitment was completedin fourth quarter 2005.

Thepurposeof the actions was to ensure that humanperformanceissues that are resolvableby a training solution are systematicallyidentified and

Attachment PY-CEI/OIE-0683L Page 16 addressed by Section Training Review Committees (TRG), Curriculum ReviewCommittees(GRG)and Senior Training Advisory Committee(STAG).

The training teamcharter for TRC,CRCand STAG is discussedin procedure NOBP-TR-1117, Training TeamCharter (this procedure is a FENOC fleet procedure that supersededthe earlier PNPPprocedure PYBP-PTS-0001).

Thetraining teamat FENOC sites is a functional coalition of line organizationsandTrainingpersonnelthat supportsthe identification, development,implementationand oversight of training programsthrough STAC,TRCand CRC.Curriculum ReviewCommitteesare representatives madeup from the individual site sections (e.g., Chemistry,Maintenance, Operations, Radiation Protection). The CRCdeterminesthe continuing training needsfor their respectivesectionsby reviewingindustry andsite performancedata. TheTRCprovides oversight, coordination and direction to the CRCactivities, performancestandards, and changesthat havepotential impactsacrosstraining programswithin their respectiveorganizationalareas.

Radiation Protection and ChemistrySectionsare not part of the TRCand oversight is provided by the STAC.TheSTAG overseestraining for the site and ensureseachtraining programis effectively implemented and meetsor exceeds,industry standards. Approximately,monthlymeetingsare held by these committeeswith a strong focus on humanperformance.

During the NRCinspection (IR 2006012),the NRCteam concludedthat actions adequately implementedthe commitment.The team determined that STAG,TRC,and CRCmeetings were held about monthly and maintained a strong focus on humanperformance.

CALCommitment 3.c I DAMPActions 1.1.3.1 This commitmentinvolves communicatingthe HumanPerformanceProgram purposeandkey activities to site personnel.In the letter datedJanuary30, 2006, FENOC stated that the abovecommitmentwas completedin fourth quarter 2005.

The purposeand key activities of the HumanPerformanceProgramwere communicated to site personnelthrough the following methods:1) Site personnelparticipated in training sessions(LessonPlan HU-TOOLSINTROFUND_PY-02), "Introduction to HumanPerformance Fundamentals," which focusedon individual behaviors, leader behaviors, and organization processesand values; explained the humanperformance principles; anddescribedhowthose principles providedadditional barriers to plant eventsthroughindividual behaviors,leader behaviors,and organizational processesand values; and2) Site personnelparticipated in full day, "HumanPerformanceFundamentals" training session, with handouts that included proceduresNOPL-LP-2008, "HumanPerformancePolicy," and NOBP-LP-2601,"HumanPerformance Program."

During the NRCinspection (IR 2006012), the NRCteam concludedthat actions adequately implementedthe commitment.

CAL Commitment 3.d / DAMPActions 1.1.3.4 and 1.1.3,5 This commitment involves performinggroup-specific needsanalysis to identify the scopeand content of humanperformancefundamentalsand error

Attachment PY-CEI/OIE-0683L Page 17 preventative tool training. In the letter dated Apdl 17, 2006, FENOC stated that the above commitmentwas completed in first quarter 2006.

FENOC performed the group-specific needs analyses by the following Curriculum ReviewCommittees(CRC)and Training ReviewCommittees (TRC): MaintenanceTRC,Operations TRC,Engineering Support Personnel TRC,Chemistry CRC,Radiation Protection CRC,SupplementalCRCand balance of Perry personnel CRC.Gapsin training weredeterminedby using appropriate SystemsApproachto Training (SAT) methodologyprescribed procedure NOBP-TR-1102,"FENOCNeeds and Performance Gap Analyses."Theanalysesidentified initial and continuoustraining needs.The initial training programs werefurther reviewedto determinetraining needsfor station personnel.

The CRC/TRC determinedthat in addition to specialized humanperformance training providedat eachsection/department levels, personnelassignedto PNPPrequires humanperformancefundamentalsand error prevention tools training. As a result, "HumanPerformanceFundamentals" and "Event Free Tools" training wereprovided to site personnelbetweenOctober2005and March2006. Site personnelreceived the necessarysupplementalskills training with the exceptionof thoseindividuals on long-termdisability or on long-termoffsite assignments. Additionally, training materials were developedfor newemployees (similar to the training providedfor existing employees)and training materials weredevelopedfor supplemental personnel(i.e., tailored for contract outageworkers).Continuingtraining needswill be specifically identified within the Needs Analysisas prescribed by procedure NOBP-TR-1102, and by Training and CRC/TRC.

During the NRCinspection (IR 2006012), the NRCteam concludedthat actions adequatelyimplementedthe commitment.

3.4 Sustained ImprovedPerformance:

The HumanPerformanceprogrampromotesthe prevention of events due to humanerror by focusing on sustaining error-prevention behaviors. The actions taken abovein concert with implementationof the Perry Performance ImprovementInitiative for Human Performancedrove improvementsin the behaviorsresulting in a decline in consequentialeventsthat reset the Station Clock. Theinitiative actions wereorganizedin three distinct stages; program structure, behaviormodifications, and discipline in execution.This program structure provided enhancedroles and responsibilities, management expectations,and improvedprocesses.Serving both to increase the skills and behaviorsof the workers, the newlevel of awarenesson human performance resulted in a decline in station eventsattributable to human error. Finally, the disciplined executionof the processesand behaviors continuedthis decline to a very low and sustainednumberof station events.

Also, as discussedabovethe root andcontributing causesdiscussedin root cause performedto address the humanperformanceissues (CR 05-02517) havebeenaddressedthrough implementationof the corrective actions.

Attachment PY-CEI/OIE-0683L Page 18 FENOC issued fleet Nuclear OperatingPolicy, NOPL-LP-2008 that clearly establishesthe expectationsfor personnelthroughoutthe organizationto supportsafe andreliable plant operation. Also, site procedure NOBP-LP-2601 establishes the roles and responsibilities of FENOC employeesincluding management relative to humanperformanceprogram.

Themanagement teamalso affirmed their understandingof their roles and responsibilities as defined in the policy and human performance program.

Theabovepolicy and procedureprovide the foundation for the management and employeeengagementof humanperformance program at PNPP.

Additionally, site personnelweretrained to "Human Performance Fundamentals" and "Event Free Tools." Thesetrainings reinforced their expectations of the humanperformanceprogramand achieving error free performancewhile performing their jobs. A processhas beendevelopedto assesthe needfor continuing training programsbasedon performing needs analysis per procedure NOBP-TR-1102. The group-specific needsanalyses are conducted by CRC/TRC committees based on this process and STAC provides the oversight function. Training matedalhas beendevelopedfor newemployeesas well as for supplementalpersonnel(contract workers).

Keyperformance indicators (KPI) for monitoringperformance in the area humanperformance were established. The "HumanPerformanceSuccess Days"KPI monitorsthe site clock resets, and the "Section Clock Reset"KPI provides a meansto focus on low level events andto increase focus on procedure use and adherenceissues.

Also, a self-assessment(SA886PYPII2006) wasrecently performed provide a focusedevaluation of the effectiveness of the actions implemented to address humanperformanceissues. The self-assessment concludedthat significant progresshas beenachievedand there is reasonableevidencethat improvement is continuousand sustainable.

Fleet ownershipof the proceduresand expectations of Human Performance, and oversight provided by the senior leadership teamand executive leadership teamwill ensure sustained improvedperformancein Human Performance.

Finally, the following key Fleet and Site Human Performance policy and proceduresare in place to assure sustained improvedperformancegoing forward:

o NOPL-LP-2008,HumanPerformance Policy o NOP-LP-2601,Procedure Use and Adherence o NOBP-LP-2601, HumanPerformance Program o NOBP-LP-2602,HumanPerformance Success Clocks o NOBP-LP-2603,HumanPerformance Tools and Verification Practices o NOBP-LP-2604,Job Briefs o NOBP-LP-2607,Observation and Coaching Program o PYBP-SITE-2601,Perry HumanPerformance TeamCharter

Attachment PY-CEI/OIE-0683L Page 19 3.5

References:

-NRCInspection Report 2006012,dated July 25, 2006

-NRCIR 2006017(to be issued in December 2006)

-FENOC letter ID PY-CEI/NRR-2988L, dated August 25, 2006 4.0 EmergencyPreparedness

4.1 CALCommitmentDescription

"Expandthe populationof qualified EPrespondersto increase the emergency responseorganizations depth and conductdrills to demonstrate appropriate emergencyresponsetimes."

4.2 Purpose

The aboveCALcommitment contains two (2) actions. First, FENOC stated in responseto IP 95003inspection report (IR 2005003),that it wouldexpand the population of qualified emergency planning (EP) respondersto increase the depth of the emergencyresponseorganization. [CAL Commitment 4.a]

Second,FENOC stated that it wouldconductadditional EPddlls to demonstrateappropriate emergencyresponse organization (ERO)response times. [CAL Commitment 4.b]

4.3 Basis For Commitment Closure:

The CALcommitmentsfor improving the performancein the emergency preparednessarea are complete.Providedbeloware basis for closure of the individual CALcommitments and summary of actions taken to achieve sustained improvedperformancein eachof the CALareas.

CAL Commitment4.a / DAMPAppendix EP 1 This commitment involves expandingthe population of qualified EP respondersby approximately125 personsto increase the depth of the ERO.

In a letter dated, January30, 2006, FENOC stated that the aboveCAL commitment wascompletedin fourth quarter 2005.

Theabovecommitment wasachievedby designating and training additional plant staff to fulfill ERO positions thereby,increasingthe depthof the organization. This raised the populationof the qualified EROto 461 personnel at PNPP.

CALCommitment4.b / DAMPAppendix EP 2 This commitment involves performingadditional off-hours unannounced drills to demonstrate drill objectives havebeenachieved.In a letter dated, January 30, 2006, FENOC stated that the above CALcommitmentwas completedin fourth quarter 2005.

Attachment PY-CEI/OIE-0683L Page 20 In 2005, three (3) off-hours unannounceddrills were conducted in August, Novemberand December.Additionally, in 2006, two (2) additional off-hours unannounceddrills were conducted in Marchand April to verify the ability of the EROto staff the Technical Support Center(TSC), OperationSupport Center(OSC)and Emergency OperationFacility (EOF). After eachdrill critique process(self-assessment)wasusedto identify areas for improvement.Corrective actions weregeneratedand implementedprior to the performance of the next drill. All drill objectivesweredemonstrated satisfactory during the December 2005, March2006and April 2006 unannounced drills. Additionally in October2006, a successful GradedEP Exercisewasconducted with no significant issuesidentified in ability to staff the ERO facilities.

4.4 Sustained ImprovedPerformance:

During the past year the depth of the EROresponderswasincreasedto provide for improvedstaffing capability for respondingto site emergencies thereby, providing additional assurancein maintaining adequatemeasures to protect the public health andsafety. Tomonitorthis, a periodic reviewwill be conductedby Managerof Emergency Response Section (ERS)to verify that adequatestaffing is maintainedto support the EROat PNPP.This review will be performedin accordancewith procedure PYBP-ERS-0009, "Annual Reviewof the Perry Plant Emergency Plan."

As stated above, FENOC demonstratedsustained performanceduring the last three (3) performances of the off-hours drills. Additionally, FENOC committedto performing morefrequent off-hours unannounced ddll in the future. Anoff-hour unannounced drill will be conducted at least onceper fuel cycle eventhoughthe Emergency Plan requirementis to conductthe drill onceeverysix years. This frequencyfor performingthe drill is discussedin procedure PYBP-ERS-0033, "Off-hour Unannounced Drill Conduct."

Theseactions demonstratethe commitmentby FENOC to continue the improved performanceof EmergencyPreparednessat PNPPgoing forward.

Followingeachdrill, a critique is conducted andareasfor continuing improvement are identified and acted on. This process provides assurance that the PNPPperformancein the area of Emergency Preparednesswill continue to improve.

During the NRCinspection (IR 2006010),the NRCteam concludedthat actions taken to addressissue in the emergencypreparednesshave been effective. As a result, the NRC stated that they do not intend to conductany additional inspection in this areabeyondthat whichis normallyprescribedby ReactorOversight Processbaseline inspection program.

In October 2006, subsequentto the aboveNRCInspection, a gradedEP exercise wasperformedwith no findings. This exercise demonstratedthe ability of the PNPP EROrespondersto effectively respondto site emergencies and to protect the public health andsafety.

4.5

References:

NRCInspection Report 2006010,dated May22, 2006

Attachment Table 1" PNPPComitments PY-CEI/OIE-0683L Page 21 ITEMS DESCRIPTION QUARTER STATUS DUE 1.0 IP 95002 Inspection Follow-up Issues 1.a To date, onehundredeight (108) of the one hundrednineteen(119) procedureshavebeenupdatedandissued. Theremaining Third 2005 Complete maintenance procedureshavebeenupdatedand are currently going throughthe ownersreviewand acceptance review process.

1.b CA05-03655-01 is to revise NuclearQuality Assurance Instruction NQ1-1001, "QCInspectionProgram Control," to specify a methodby Third 2005 Complete whichclassification canbe establishedfor additionalinspectionattention itemsthat haveexperienced repeatfailures. This methodwill includeconsideration of failure analysis,the risk-significanceof the item, andthe probabilityof failure occurrencein determining the extent of inspection activity.

1.c CA05-03655-03 is to revise GenericMechanical Instructions (GMI)-0039,"Disassembly/Re-assembly of Divisions I andII Emergency Third 2005 Complete Service WaterPumps,"and GMI-040,"Disassembly/Re-assembly of Division III Emergency ServiceWaterPump,"to include QCinspection points for workactivities associatedwith pump shaft couplings,as specified by QC.

2.0 Corrective Action Program Implementation Improvement 2.a Developexpectationsnecessary for successfulimplementation of the corrective action program(CAP).Train the site to the expectations Fourth 2005 Complete andaccountability methods that will be usedto improveimplementation of the CAP.

2.b Implement management controls to improveline ownership andaccountabilityat the individual level for successfulimplementation of the Third 2005 Complete CAP.

2.c Establish a management reviewprocessthat routinely monitorsthe sites and section level CAPperformance.Takeaction to improve Third 2005 Complete performance whenexpectationsare not metand hold the organizationaccountablefor overall CAPeffectiveness.

2.d Performa self-assessment that evaluatesthe overall health of the CAP,including an aggregateassessment of key performanceindicator Fourth 2006 Complete trends. Assesswhethersubstantial progresshas beenmadein CAPperformance.

3.0 Excellence in HumanPerformance 3.a Rolesandresponsibilities of the Site LeadershipTeam in implementing the human performance programwill be definedand Fourth 2005 Complete communicated.

3.b ApproximatelymonthlySite Training AdvisoryCommittee and department/ section Training ReviewCommittee meetingshavebeenheld Fourth 2005 Complete andwill continueto be conducted with a strongfocuson human performance throughfourth quarter 2005.

3.c Thepurposeand key activities of the Human Performance Program will be communicated to Perry NuclearPowerPlant (PNPP)personnel. Fourth 2005 Complete 3.d Group-specific needsanalyseswill be performed by training committees to determinethe scopeandcontentof initial andcontinuing First 2006 Complete training needson human performance fundamentals and error preventiontools andtraining will be provided.

4.0 Emergency Preparedness 4.a FENOC is expandingthe populationof qualified EPrespondersby approximately125 personsto increasethe depthof the emergency Fourth 2005 Complete responseorganization.

4.b Additional drills will be conducted to demonstrate appropriateEmergency Response Organizationresponsetimes. Fourth 2005 Complete

Attachment PY-CEI/OIE-0683L Page 22 LIST OF ACRONYMS USED CAL ConfirmatoryAction Letter CACB Corrective Action Closure Board CARB Corrective Action ReviewBoard CR Condition Report CRC Curriculum ReviewCommittee DAMP Detailed Action and Monitoring Plan EOF Emergency Operation Facility EP EmergencyPlanning ERO EmergencyResponseOrganization ERS EmergencyResponseSection ESW EmergencyService Water GMI GeneralMaintenanceInstructions HPCS High Pressure Core Spray IPA Integrated PerformanceAssessment IR Inspection Report KPI Key PerformanceIndicators LTA Less Than Adequate MPR ManagementPerformance Review MRB ManagementReview Board OSC Operation Support Center PAT Plant AccessTraining PII PerformanceImprovement Initiative PNPP Perry Nuclear PowerPlant PRA Probabilistic Risk Assessment QC Quality Control RAW Risk AchievementWorth RRW Risk Reduction Worth SAT SystemsApproachto Training SLT Senior Leadership Team STAC Senior Training Advisory Committee TRC Training ReviewCommittee TSC Technical Support Center