ML100150704
| ML100150704 | |
| Person / Time | |
|---|---|
| Site: | Brunswick  |
| Issue date: | 01/14/2010 |
| From: | Progress Energy Co |
| To: | NRC/RGN-II |
| Shared Package | |
| ML100150701 | List: |
| References | |
| Download: ML100150704 (31) | |
Text
Brunswick Nuclear Plant Human Performance NRC Region II Visit January 14, 2010 Enclosure 2
Agenda l Human Performance (HU) Excellence Plan w Development w Inputs w Focus Areas l Focus Area Key Actions l Results l Summary 2 01/13/10 Enclosure 2
HU Excellence Plan Development l Benchmarked Industry l Established a Living Plan with action assignments tracked by the Corrective Action Program l Established Metrics to monitor effectiveness l Action assignments tracked in the Corrective Action Program l Plan reviewed by Fleet and INPO l Aligned Station through high visibility and consistent communication of the plan 3 01/13/10 Enclosure 2
HU Excellence Plan Inputs l Common Cause Analysis - 2008 w Risk Identification/Mitigation w Engineering Technical rigor w Equipment Reliability l Corrective Action Program Trend Reports l Site Level Human Performance Events l INPO Performance Indicators l NRC Cross Cutting Matrix 4 01/13/10 Enclosure 2
HU Excellence Plan Focus Areas l Focus Areas l Behavior Change and Reinforcement l Procedures l Risk Identification and Mitigation l Work Control l Key Enabler l Training 5 01/13/10 Enclosure 2
Behavior Change and Reinforcement Key Actions l 17 Key actions l Increased First Line Supervisor oversight of field activities l Conducted Leadership Assessment l Conducted Accountability training to all site personnel l Site Leadership completed a Leadership workbook l Established Supervisor Steering committee l Enhanced oversight and training of Supplemental Personnel 6 01/13/10 Enclosure 2
Behavior Change and Reinforcement Key Actions l Implemented Dynamic Learning Activities l Implemented new Observation program in September 2009 w Allowed better trending of data w Improved entry and monitoring process w Implemented at a fleet level w Implemented in-process Technical review observations w Improved Major Projects utilization of the observation program l Developed, proceduralized and implemented consistent HU clock reset criteria 7 01/13/10 Enclosure 2
Behavior Change and Reinforcement Key Actions l Communicated HU Excellence Plan site-wide l Established HU Program Oversight w HU Program Manager position reporting to Director of Site Operation w Human Performance Core Team lead by HU Program Manager as the implementation arm of the HUSC w Human Performance Steering Committee (HUSC) as the senior site management team w Review Boards w Shared learning through site and fleet communications w Nuclear Safety Review Committee standing agenda item l Established and communicated NGG Leadership Behaviors 8 01/13/10 Enclosure 2
Behavior Change and Reinforcement Key Remaining Actions l Develop supervisor training guideline to support line employee transition to supervision l Perform Self-Assessment of monthly observations in comparison to monthly Nuclear Condition Reports to evaluate effectiveness of identifying, coaching & correcting behaviors at a low threshold l Conduct a Supervisory effectiveness Self-Assessment l Implement a training strategy to improve performance of supplemental craft, supervision and supplemental project management oversight 9 01/13/10 Enclosure 2
Procedures Key Actions l 46 Key Actions l Site personnel completed an Adverse Human Performance Trend, Procedure Use and Adherence /
Work Management Activities, workbook l Implemented industry best practices Procedure Use and Adherence standards into a fleet NGG procedure l Placekeeping requirements established for procedures and work orders l Developed and implemented a plan (resources &
timeline) to accelerate upgrade to site procedures and work off PRR backlog 10 01/13/10 Enclosure 2
Procedures Key Actions l Implemented a graded approach to planning to prompt more rigorous reviews for pre-defined work activities l Developed and implemented process for early identification of work activities requiring increased rigor reviews to confirm procedure adequacy l Established maintenance planning review committee l Proceduralized requirements for quality critical work tasks 11 01/13/10 Enclosure 2
Procedures Key Remaining Actions l Revise procedure writers guide to incorporate HU & industry best practices (Human factors) l Formalize the use of checklists for procedure writers and procedure reviewers l Work the plan to accelerate upgrade to site procedures and reduce PRR backlog l Conduct training on the Engineering Product Quality procedure focusing on processes and tools to improve quality 12 01/13/10 Enclosure 2
Risk Identification and Mitigation Key Actions l 22 Key Actions l Risk significant activities identified, communicated, supervisor oversight established and specific mitigation measures put in place and discussed at the morning meetings l Developed and implemented procedure 0AP-060, Technical Risk/Rigor Risk Assessment l Implemented improvements to the Post Maintenance Testing process 13 01/13/10 Enclosure 2
Risk Identification and Mitigation Key Actions l Implemented modification quality improvements l Revised BNP Integrated Scheduling procedure to include specific behavior changes that are expected for elevated risk activities l Implemented method to improve identification and evaluation of organizational contributors to events during Priority 1 and 2A investigations 14 01/13/10 Enclosure 2
Risk Identification and Mitigation Key Remaining Actions l Perform Self-Assessment on a site elevated risk activity/task including site behaviors, procedure compliance, and barriers put-in-place l Conduct a self-assessment on the implementation of AP-60, Technical Risk/Rigor Risk Assessment 15 01/13/10 Enclosure 2
Work Management Key Actions l 8 Key Actions l Strengthened requirements on written guidance required to manipulate equipment l Implemented Industry best practice for Skill of the Craft/Minor Maintenance work l Implemented OPS-NGGC-1308, Plant Status Control at BNP l Signage posted in plant to heighten awareness of work classifications and plant status control 16 01/13/10 Enclosure 2
Work Management Key Actions l Revised Work Management Process procedure to make it clear that changing status of Work Order tasks to finish and using lists to track items not completed is not allowed.
l Implemented Plant Labeling upgrade 17 01/13/10 Enclosure 2
Work Management Key Remaining Actions l Complete plant labeling upgrade l Perform a site survey to verify knowledge level pertaining to the Work Management Process procedure requirements 18 01/13/10 Enclosure 2
Results Human Performance Event Tree 19 01/13/10 Enclosure 2
Results l Station HU Events: ~72% reduction in rate of site level HU events l Plant Status Control (PSC): ~50% reduction in rate of PSC events l Clearance Tagging: ~52% reduction in rate of tagging errors/precursor events 20 01/13/10 Enclosure 2
Site Human Performance Events - 2009 December 2009 Performance Average Days 52.8 Days Since Last 47 Event December 0 Events Year to Date 6 Events 21 01/13/10 Enclosure 2
Status Control Events - 2009 Im pr ov in g
Pe rfo rm an c e Tr en d
22 01/13/10 Enclosure 2
Clearance Tagging Events - 2009 23 01/13/10 Enclosure 2
Results l Operations HU Clock resets: 38% reduction in reset rate l Maintenance HU Clock resets: 45%
reduction in reset rate l Engineering HU Clock resets: 28 % reduction in reset rate 24 01/13/10 Enclosure 2
Results l 68% reduction in Procedure Use and Adherence Nuclear Condition Reports (NCRs) l Improved identification of procedure quality issues due to increased focus on procedure use and adherence prior to causing an adverse condition/event w Procedure Backlog increase due to early identification of issues w Increased Observations showing individuals stopping when questions arise and getting the procedure/work order fixed w 35% Reduction in Procedure Adequacy NCRs 25 01/13/10 Enclosure 2
Self Evaluation Roll-up Human Performance Im prov ing ce an rm rfo Pe d
en Tr 26 01/13/10 Enclosure 2
Procedure Related Events 27 01/13/10 Enclosure 2
Observations - 2009 Observed Stopping When Unsure 28 01/13/10 Enclosure 2
Critical Observations Improvement Opportunities 29 01/13/10 Enclosure 2
Summary l We have identified, recognized, and have taken actions to address Human Performance l We have a comprehensive HU Excellence Plan l We have implemented timely and aggressive corrective actions l Metrics demonstrate actions taken are improving performance l Performance Improvement is institutionalized l Sustainability w Focus is on Leadership, Behaviors, and key Process Changes 30 01/13/10 Enclosure 2
Questions?
31 01/13/10 Enclosure 2