ML061360489

05/03/2006 Meeting Slides, Southern California Edison for San Onofre Nuclear Generating Station (Enclosure 2)

ML061360489
Person / Time
Site:	San Onofre
Issue date:	05/03/2006
From:	Southern California Edison Co
To:	Office of Nuclear Reactor Regulation
Kalyanam N, NRR/DLPM, 415-1480
References
Download: ML061360489 (40)

Text

SAN ONoFzE NUCLEAR GENERATING STATION SMJHFR CAI RMMIA Avi lt.jII.).v i tI t.pmW nn.AI Cnop.rny SONGS' SAFETY CONSCIOUS WORK ENVIRONMENT AND NUCLEAR SAFETY CULTURE UPDA TE Nuclear Regulatory Commission May 2006 Enclosure 2

SAN ONOFRE NUCLEAR GENERATING STATION J EF C ISUNA Ar WJI.M)I I viI.NA InI).NA1 O.npmny Presentation Outline SONGS' Nuclear Safety Culture (NSC) and Safety Conscious Work Environment (SCWE)

• Establishing and Maintaining

• Assessing, Synergy3 Survey Results

• Assessing, Trends in Nuclear Safety Concerns and NRC Allegations

• Acting on the results of the assessments

• Conclusions SONGS General Culture and Work Environment (GCWE)

• Assessing, Synergy and other surveys

• Changing the GCWE May 2006, Page 1

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SAN ONOFRE NUCLEAR GENERATING STATION *SOturHFRN CAM WORIA EDISON o vArS). t-vl .rim8. nON,11 6:,riwny

-,--

ESTABLISHING AND MAINTAINING SONGS' NSC & SCWE May 2006, Page 2

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SAN ONOFRE NUCLEAR GENERATING STATION IR E D1 EDISON ORNIA Ar I.n.S0)N I MVlIjeN.N 11O..AI C:s.noprny Establishing and Maintaining SONGS' NSC & SCWE

- Senior management responsibility

- Policies established, communicated, and followed

- Training and reminders

- Zero threshold for issues

• Multiple paths are provided

• Effective corrective action program

• Effective alternate path (NSC Program)

- HIRD claims investigated and actions taken when required May 2006, Page 3 k

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OI'rJTHFRN CAI IrORtNIA SAN ONOFRE NUCLEAR GENERATING STATION JEDISON Nuclear Safety Concerns Program

- Independent and confidential or anonymous alternative for all workers

- Staff - 3 specialists, 1 manager, and clerical support

- Feedback solicited from submitters

- Effectiveness of program periodically assessed

- Assists Managers and Supervisors in maintaining an effective SCWE May 2006, Page 4

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SAN ONOFRE NUCLEAR GENERATING STATION A II%M)

I A HFRN QU WMIAin~n ASSESSING THE NSC AND SCWE 2005 COMPREHENSIVE CULTURAL ASSESSMENT RESULTS May 2008, Page 5 14

SAN ONOFRE NUCLEAR GENERATING STATION J sourM CAIIFONIA EDISON Ar 11J5.A:. I V7I.RN.rl .N.1i mrpN ng Synergy'Scope & Methodology

- Similar to surveys in 1996, 1998, 2000, & 2003

- 156 questions, 2 write-ins Nuclear Safety Culture Model NS Values, Behaviors & Practices Sub-dimenslons: Operational Nuclear Safety Practices, Continuous Improvement of Nuclear Safety Performance, Identification of Potential Nuclear Safety Issues, Effective Resolution of Potential Nuclear Safety Issues, Nuclear Safety as Top Priority Safety Conscious Work Environment Sub-dimensions: Indicators & Precursors of a Chilled Work Environment, (Site / Location, Peers, Supervision, Management),

Demonstrated Willingness to Take Appropriate Action Nuclear Safety Concerns Program Sub-dimensions: As an Acceptable Alternative Path, Confidence, Bases for Confidence, Overall Rating

- Special Topics of Interest Industrial Safety and Health, Division Management Leadership, Senior Management Leadership, Responsiveness to the 2003 Survey

- Seven Questions Seek Current and "One Year Ago" Opinions May 2006, Page 6

SAN ONOFRE NUCLEAR GENERATING STATION I EDISON

'OUTHERN CMl IFOlNIA ArI IDJMS'IVI VI INA MiNAI 0%wU'p.-j Administration of Survey

- September 2005, Results December 2005

- 1,721 responses - 62% response rate

- Overall results > 95% confidence, +/- 5% for whole site

- 80% confidence, +/- 5% for work groups May 2006, Page 7

/f SAN ONOFRE NUCLEAR GENERATING STATION IOtJTHFRN CAMhe)WIA EDISON Ar 1' SO) I V,'I.NA rIONI. 0wrpa w Iny Response Scales, Metrics, and Assessment:

Scale: Assessment of Metrics: lI

> 4.50 Excellent; 4.21 to 4.50, Very 5 Fully Agree or Excellent Good to Excellent 4 Strongly Agree or Very Good 3.91 to 4.20 Very Good; 3.71 to 3.90

• I, , D 3 Generally Agree or Adequate Good to Very Good .. . " . . I.

2 Disagree or Less-than-Adequate 3.51 to 3.70, Good; 3.31 to 3.50 1 Strongly Disagree or Inadequate Adequate to Good; 3.16 to 3.30 Adequate 3.00 to 3.15 Nominally Adequate; 2.85 to 2.99 Nominally Less-than-Adequate; 2.50 to 2.84, Less-than-Adequate

< 2.50, Significantly Less-than-Adequate May 2006, Page 8

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SAN ONOFRE NUCLEAR GENERATING STATION JS AXJTHFRN CAIIFORtIA IEDISON on I~s

).s s n l .,V1417},10"t C'mlunpa Structure of Results

- Scores on specific questions

- Metrics from weighted averages of specific questions

- Assessment of metrics

- Demographic analysis

- Written comments

- Comparison to other Synergy customers

- Recommendations May 2006, Page g V

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SAN ONOFRE NUCLEAR GENERATING STATION J E gCAI OM oAn I IV- .K'N.A170 A VYS:.\ orl..1 ivtny Summary:

- SONGS has maintained a healthy organizational culture

- Metrics have "edged" downward

• Nuclear Safety Culture Metric "Very Good, Nominally Downward" (-2.4%)

• Nuclear Safety Values, Behaviors & Practices Metric, "Good to Very Good, Nominally Downward" (-3.1%)

• Safety Conscious Work Environment Metric, "Very Good to Excellent, Nominally Downward" (-0.9%)

• Nuclear Safety Concerns Program Metric, "Very Good, Nominally Downward"

(-0.8%)

- Little variation between business units

- Represented employees 6% less favorable May 2006, Page 10 A

SAN ONOFRE NUCLEAR GENERATING STATION jSXIJTrHRN CAJ IORNIA

_u uEDISON Ar l V7 I.RHAlr1()NA/

1III C;mjw~nvb SONGS Nuclear Safety Metric Trends 4.4 4.2 4

I- 3.8 a) 3.6 3.4 3.2 3

1996 1998 2000 2003 2005 Year May 2006, Page 11

SAN ONOFRE NUCLEAR GENERATING STATION I1 stJHFRN CAI ROMM EDISON Ar l./J/.0:v: I Vw art/

iy . Si Omruprny SONGS NSC Metric 2000 - 2005 4.50 4.25 - - - - - - - - - --

4.00 ---- a*----- - - - - - - --- - -

Rank 4 3.75 ____ _______________________ - - - _-_-- -__-

- - - - M 3.50 _________ ----- - - - - - -- - - - - - -

3.25 -- Q9 -- - -- - - - - Dew4------

Std. Dev. = 0.190 Chg. Mean = +6.7% Chg. Mean = -2.3%

3.00 2000 2003 2005 Year SONGS Mean Ind. MEAN m

• Ind. HI

• Ind. LOW May2006, Page 12

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SAN ONOFRE NUCLEAR GENERATING STATION IsJTHFRNcAIUORKIA EDISON Ar i97.ltm 171).,1t C.:iunpny ivy.St~

SONGS Nuclear Safety Values, Behaviors & Practices Metric 2000 - 2005 4.50 4.25- ____________________-- - - - - - - -__ -

___- - - - - - _-

4.00 - - = 7 ----- - - - --- IvJ-4 X89% __ 5 6 a;

.75Rank 1-3.50-- -_-_-_-_--_-_-_-__-_-_-____-_-____-_-_-____-_-______-______-_____-_

3.25 - - - - - - - - - - - - - - ---- - ---- - - -- - - - - - -

Std. Dev. = 0.201 Std. Dev. = 0.174 3.00 Std. Dev, = 0.201 Cha. Ind. Mean = +6.0% Cho.Ind. Mean = -3.1%

2000 2003 2005 Year l SONGS Mean - Ind. MEAN hind.

HI- iNInd. LOW May 2006, Page 13

SAN ONOFRE NUCLEAR GENERATING STATION 1S0Ut14FrZN CAI IFOktIA EJDISON A DIPS i IUl 1.PA~l, 1 rI' IIOs I I Cs nv SONGS SCWE Metric 2000 - 2005 4.75 4.50w

,870/ _ _,.% _1f7 4.25* -- - - - - -- - - ----- - - - --- - - - --- - --- - - - - - - -

4.00 . .....

IV ED 3.75. - --- ---- ----

- - --- -- ---- -- --- ----- - -- ---- - - - - q 3.50. - --- ---- ----- - --- -- ---- ------ ----- - ---- - -- ---

3.25* - - --

Std. Dev. = 0. 155

---

-- ---

- - -- -- - ---

Std. Dev. =0.119

- -- - - - - - --- -- -L Std. Dev. = 0.088

-- - - - - - -

Chg. Mean = +7.5% Cho. Mean = -1.1%

3.00 I 2000 2003 2005 Year l- _ - SONGS Mean aw lnd. MEAN - Ind.

m HI P

• Ind. LOWl May 2006, Page 14

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r SAN ONOFRE NUCLEAR GENERATING STATION J St;rHFRN CAI IFORNIA EDISON Ar vwsI.ISl v I/V I.v1Ii I' IO.)

'l.I Cfslopeni SONGS ECP Metric 2000 - 2005 4.50 i 4.25 _________________________________________- - - - - - - - - - -

4.00 - - -- -- - - - =q _- a- - - - a _

Rank 3.75 - - - - -______________- -- - - - - - - - a -- -____, __ __ _____-_- a 3.250-- - - - - - - -- -- -- -- ---- - - --- - - - - - -a a a - - - - - ---- - - - a-

- ---- - - a - a -

3.250 _____ =_____

3.00- -a--__ --- aa-___ -- a---___----___----_- - - - - -__

2.75 - .______a_ - - - - - -t D. =0 SWDev. = 0* .=0.

SE Chg.Mean=2 +5.3% Chg. Mom= +ZO%

2.50 2000 2003 2005 Year l-I -SONGS Mean-Ind. MEAN-Ind. HI- Ind. LOW May 2006, Page 15

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/I SAN ONOFRE NUCLEAR GENERATING STATION SOUTHFRN CAI IFORISIA EDISON Ar uls.J.2!ilv7 .wtmn0NwA1 Owrjwny Nuclear Safety Culture Areas of Relative Strength

- Safety Conscious Work Environment

- Nuclear Safety as the Overriding Priority

- Conduct of Nuclear Safety Related Activities ... inaccordance with licensing and design basis, adherence with procedures, rigorously maintained equipment, anticipation of operational risks, through safety analysis and design basis

- Self-critical & questioning attitude

- NSC Program is a culturally accepted as an alternate ways to raise issues May 2006, Page 16

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SAN ONOFRE NUCLEAR GENERATING STATION I SOtTHFRN CLAI IFORNIA EDISON 170NA.1 om~pr ny Ar i.jsF:).w 1XV71t.0@14-Nuclear Safety Culture Areas of Relative Weakness

- Confidence in the AR system's effectiveness

- Confidence in the allocation of resources and continuing re-enforcement of safety standards and expectations

- Relatively negative responses to some SCWE questions in some work groups Some Maintenance Groups, Security, Others May 2006, Page 17 I14

r SAN ONOFRE NUCLEAR GENERATING STATION I SOUTRI CAI WOrN EDISON Ar 1.1m.S:1.4 I V7 hero{: nwt)\l. ;:u8rrwn Pocket Analysis Methodology

- Looks for skewing of data towards negative responses

- Inputs:

Metrics and individual question responses Absolute score, trends, percent negative, and changes since last survey

- Outputs Groups and Priority May 2006, Page 18 K

r SAN ONOFRE NUCLEAR GENERATING STATION SOuTHFRN S' CAI IFORNA EDISON

ir 1.mm)a.v I Ourlwe.*@ of

5atzsny 2005 Groups

- Priority I & 2 (NSC)

- I&C - Radmonitoring - Unit 1 HP

- Security - Work Control

- Mechanical Maintenance - Other Business Admin & Workforce

- B&C -Welding Planning May 2006, Page 19 m - ___ __

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f SAN ONOFRE NUCLEAR GENERATING STATION EDISON AtI 1.00RSON VI 1s .H1 70NA'N:It:.t 011rWiln-Management's Assessment of Results, NSC

- SONGS NSC and SCWE continue to be strong

- But, given:

• Lack of improvement in the overall safety culture

• Failure to improve in some of the subject matter areas

• Failure to improve in some of the previously targeted work groups Management concludes that the results are unsatisfactory and improvement is needed K May 2006, Page 20 I

r SAN ONOFRE NUCLEAR GENERATING STATION SIOUTHFRN CAI IFOR I EDISON At 1.J)#:YII Ts 1 I.RNA 1v17t0Al Ourpewny ASSESSING THE SCWE ANALYSIS OF NUCLEAR SAFETY CONCERNS AND NRC ALLEGATIONS May 2006, Page 21

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SAN ONOFRE NUCLEAR GENERATING STATION IcbOLTHFRN CAI IFORKI&

JEDISON IVartWHA nr7ONv Cnnpnv An 1e1D%)PS Analysis Based on

- Concerns and allegations and trends

- Other processes available to workers and trends

- Culture Survey Results

- Interviews of specific individuals and work groups about the SCWE May 2006, Page 22

SAN ONOFRE NUCLEAR GENERATING STATION JSOUrHF1N CAI IFORIA Trends in Nuclear Safety Concerns and NRC Allegations 50-40 30 -0 co

a. 20 10 0 I LO to) t1 co co 0 =) ) co 0 0c c) )N 8 8 8 1-t .I,.

C14

..

M3

--

to

-

NC lto nan l N ar S Co en EaNRC Allegations r- Nuclear Safety Concerns May 2006, Page 23

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SAN ONOFRE NUCLEAR GENERATING STATION flOt'THFRN CAl FO-tNIA EDISON Ar 1A05.:1.14 1V7 .I't. 17t0NA1 O:m8rrwny 2005 Results of Analysis of Nuclear Safety Concerns and NRC Allegations NSCs - Decreased Slightly, 67 to 57

- Consistent with past years with few outage days NRC Allegations - Decreased slightly (19 to 18).

- Allegations of discrimination decreased (3 to 2)

- From site workers and from anonymous sources decreased (12 to 10)

- 14 referred allegations L May 2006, Page 24

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SAN ONOFRE NUCLEAR GENERATING STATION IEDISON

,OtJrHFRN CoAI IFORgNA Ar t ~I.)VI .LKNA r7l)AA. r:mpeny Trends in NSCs and NRC Allegations

- Security Trend Action Several issues in 2005, decreasing in 2006 Major change to the supervisory structure Major change in work groups size and demographics NSC and SCWE Training Meeting new DBT requirements

- Maintenance Machinists Trend Action Several issues in last few years Modified SCWE training, May 2006 No H&l claims substantiated Inter-personnel skills training being selected Group identified in survey results Previous measures have not been effective Related to inter-personnel conflicts

- I&C Maintenance and South Yard HP Trend Action A few issues in 2005 and 2006 to date SCWE training May 2006, Page 25

/I-SAN ONOFRE NUCLEAR GENERATING STATION I SOUJTHFRN CAl IrORN JEDISON 1.

AntJ~.~. X7 VI.'. 1l D:NA I Ohmr ny ACTING ON THE RESULTS OF THE ASSESSMENT a u

IMPROVING THE UCLEAR SAFETY CULTURE May 2006, Page 26

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SAN ONOFRE NUCLEAR GENERATING STATION J SOuHFRN CAI WORNK A, Ii vI I.Y1HA170.\.II O:nmrpeny Improving the Nuclear Safety Culture

- Leader - Station Manager

- Accountable for improvement

- 2007/8 survey to evaluate progress Key Areas for Improvement, NSC:

- SCWE aspects in certain work groups

- AR system effectiveness

- Resource allocation and nuclear safety expectations and standards

- Identified groups

- New workers

- Wider recognition of SONGS Nuclear Safety Culture principals and priorities May 2006, Page 27

SAN ONOFRE NUCLEAR GENERATING STATION J SOtTHFRN CAI IFORMIA Ar U.M.41 N.ir,,Al 7Wi m:. "W!ny Communication

- Executives and management

- Union leadership

- Individual organization and program managers

- Staff and hands meetings

- As the Turbine Turns

- Survey results and actions in CAP

- NRC May 2006, Page 28

I 6 SAN ONOFRE NUCLEAR GENERATING STATION JSUCTI-FRINICAI IFOINIA Ar[.i Ii.

0%:: V~ AllA 10\A1 ourpen Conclusions

- SONGS has an effective SCWE and a strong Nuclear Safety Culture

- The NSC & SCWE is established, maintained, and supported by management and workers

- The NSC & SCWE is periodically assessed

- NSC Program provides an effective alternative

- Analysis ECP and NRC allegation trends continues

- Areas for Improvement identified May 2006, Page 29 A

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SAN ONOFRE NUCLEAR GENERATING STATION *SOUMrFRN CAI IWOIM I EjDISON SONGS' General Culture &

Work Environment Nuclear Regulatory Commission May 2006 May 2006, Page 30

/I-SAN ONOFRE NUCLEAR GENERATING STATION I %OtTHFRN CAI IFORPIA EDISON Awnr VI2)

I ixim r./ON IrNs 0.rp. ny General Culture & Work Environment:

- General Culture & Work Environment Composite "Good, Nominal Decline" (-2.7

%) (Synergy)

- Synergy GCWE results closely aligned with results of Organizational Culture Inventory survey at USA plants (Tosan)

May 2006, Page 31

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r SAN ONOFRE NUCLEAR GENERATING STATION ISOLJTHFRN CAI IORNIA i..

Ar ID EDISON tI'IAixim v7~ f nwym Crwn-SONGS GCWE Metric 2000 - 2005 4.00 3.75 -

Rank Io 6 ==

/tbA 3.50 -

- - - ---- - - - - - - - - - - -

-- - - - - -- - --- --- - - - --- - - - ----

(U 3.25 -

3.00-

- - ------ -- --------- 5 , _----- - - --- --- U__ ----_ _ _

2.75-Std. Dev. = 0.233 Std. Dev. = 0.188 Std. Dev. = 0.175 Chg. Mean = +8.3% Chg. Mean = -2.3%

2.50 .

2000 2003 2005 Year May 2006, Page 32 K

S0THFRN CAIIFORIA SAN ONOFRE NUCLEAR GENERATING STATION 1 IEDISON Ar 1JJ.0)j:7 Ia170A:\.1 Omrprny VVI I.A GCWE Areas of Relative Strength

- Relationship with Supervision

- High Standards

- Strong Focus on Organizational Performance May 2006, Page 33 14

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SAN ONoFRE NUCLEAR GENERATING STATION ISO01.rHI'N CAI IF1MIA EiJDISON A,, ) IVI 1A'N-If1 ID5 I Own1pes SAA GCWE Areas of Relative Weakness

- Employee performance management

- Work management process effectiveness

- Management of change

- Communication of priorities May 2006, Page 34

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SAN ONOFRE NUCLEAR GENERATING STATION J sOtJHRRN CAl IfOtLA EDISON tr i. s!; t Vi i.xi/ rlr\.'1 tollTpwh y Management's Assessment of Results, GCWE SONGS General Culture and Work Environment continues to be strong and effective But given:

• Results of OCI survey

• Lack of improvement in the GCWE

• Failure to improve the general culture in some of the subject matter areas and in some of the previously identified work groups Management considers the results unsatisfactory and believes change is needed May 2006, Page 35

SAN ONOFRE NUCLEAR GENERATING STATION %fSUTHFRN CAW IFC~t.L' Ar JEDISON V1.)?N.i r7r)N11 *'.osrjw-n%.

I.09)

VI ACTING ON THE RESULTS OF THE ASSESSMENT:

HANGING THE ORK CULTURE May 2006, Page 36

KSAN ONOFRE NUCLEAR GENERATING STATION I SMiOTHFRN CAI IFOURNP EDISON Ar .#j si vAN iwi n \1i Omrprny Basis for Change in the General Culture:

- Feedback from employees

- Workforce planning analysis

- GCWE survey results

- Organizational Culture Inventory (OCI) and Life Style Inventory (LSI) results (Compare to sustained, high-performance plants)

- INPO

- Corporate Work Environment Survey (in progress)

May 2006, Page 37 I, ,-

r SAN ONOFRE NUCLEAR GENERATING STATION JSOIJrHFRNCAI IFORKI

>DEDISON Anr U~~swO'i11 J.RH 1.rONA I/n, ':,r F ny Changing the General Culture

- Recent changes in senior leadership provide a unique opportunity May 2006, Page 38

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r SAN ONOFRE NUCLEAR GENERATING STATION I SLJMTHFRN CAI IFORIA EDISON Ar IV , t I l\l 'flmp,r n Changing the General Culture, Key Action Areas

- Move toward a more constructive style (Encourage achievement, self-actualizing, humanistic-encouraging, and affiliative style elements)

- Retain substantial perfectionistic and oppositional style elements

- Use a Balanced Scorecard approach to business planning (Balance- Processes, Financial Performance, External Relationships, and Culture)

- Provide culture change training

- Implement change by example, behavior, and coaching

- Evaluate progress C:\DOC\NSC\PROGRAMYPRESENTlc .p~thelie.survey.2006.REVO.wpd May 2006, Page 39 K

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