ML20247R808

Rev 1 to Epop 4455F, Rumor & Inquiry Control

ML20247R808
Person / Time
Site:	Millstone
Issue date:	05/20/1998
From:	NORTHEAST NUCLEAR ENERGY CO.
To:
Shared Package
ML20247R747	List: ML20247R744 ML20247R749 ML20247R754 ML20247R785 ML20247R792 ML20247R808
References
EPOP-4455F, NUDOCS 9805290220
Download: ML20247R808 (9)

Text

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J SORC Mtg. No: 9LR) Date: 5 9 ")-9 T Effective Date: c5 ,_C9-97 9805290220 980521 PDR ADOCK 050002 5 F

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SME: C. Manner Level of Use I Information

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- Millstone All Units Emergency Plan Operating Procedure

(]s Rumor and Inquiry Control TABLE OF CONTENTS

1. PURPOSE....................................................2

2. PR E R EQ UIS ITES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

3. P R ECAUTI O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

4. I N ST R U CTI O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4.1 Response to Rumors and Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . 3

5. R EV I EW AN D S I G N O FF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

6. R E FE R E N C ES . . . . . . . . . . . . . . . . . . . . . . -. . . . . . . . . . . . . . . . . . . . . . . . . . 6

7. SUM M ARY O F CH ANG ES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 ATTACIIMENTS AND FORMS Attachment 1 " Sample Rumor Control / Inquiries Form" . . . . . . . . . . . . . . . 7

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Attachment 2 " Trend Identification Report" . . . . . . . . . . . . . . . . . . . . . . . . . 8 Y A A A A EPOP 4455F Level of Use , _ _ _ _ - _ .

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1. PURPOSE O 1.1 Objective i

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. Provide guidance to the Manager of Public Information, the Nuclear News Manager, and other public information personnel for receiving, resolving, and tracking rumors and inquiries during events which activate the Station Emergency Response Organization.

2. PREREQUISITES 2.1 General N/A 2.2 Documents 2.2.1 ADM 5258," Rumor Control / Inquires Form" 2.3 Definitions 2.3.1 ADEOF - Assistant Director Emergency Operations Facility 2.3.2 EAS - Emergency Alert System C

2.3.3 EPZ - Emergency Planning Zone 2.3.4 MPI - Manager of Public Information 2.3.5 NNM - Nuclear News Manager

3. PRECAUTIONS 3.1 NU's role is to discuss on-site conditions or information only. Rumors or inquiries involving off-site response should be addressed by the State.

3.2 All individuals are cautioned not to repeat or respond to rumors.

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4. INSTRUCTIONS C)

C 4.1 Response to Rumors and Inquiries NOTE The following actions apply to calls received at the EOF prior to the activation of the Rumor and Inquiry Control Center at the State EOC.

4.1.1 RESPOND to caller's inquiries using available information.

NOTE Attachment 1," Sample Rumor Control / Inquires Form,"is provided as a sample.

4.1.2 Refer To ADM 5258," Rumor Control / Inquiries Form,"and RECORD all calls and inquiries.

4.1.3 FILE original form and FAX completed form to the State EOC.

) 4.1.4 POST a copy of completed form on EOF Rumor Control board.

NOTE  ;

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The following actions apply to calls received once the Joint Rumor and Inquiry Control Center at the State EOC is activated.

i The Joint Rumor and Inquiry Control Center should be the centralized location for all calls from the media, local officials, and members of the

_ public. If a callis received at the site once the center is activated, the call should be directed to the State EOC, unless a simple response is possible.

4.1.5 RESPOND to inquiries using available information.

4.1.6 FILE original form.

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.-Callers should not be disconnected.

4.1.7 INFORM the State Rumor and Inquiry Control Supervisor of any calls requiring State emergency assistance (i.e., injuries, special needs).

4.1.8 NOTIFY Rumor and Inquity Control Liaison of rumors.

i 4.1.9 E cal!er resides in the EPZ, REQUEST caller refer to the .

, following:

• Emergency instructions provided in the Yellow Pages

• Radio or TV for EAS messages i

4.1.10 WHEN responding to telephone calls, PERFORM the following:

• PROVIDE information that has been officially released or approved by the EOF DSEO or Rumors and Inquiry Control Liaison.

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• E questioned on plant status, PROVIDE the latest news release information.

1 NOTE i Names of injured personnel shall not be released.

• E questioned on injured plant personnel AND injury information is verified, CONFIRM injuries have occurred.

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• E questioned by employee family members, REQUEST caller's name and relationship to the employee.

• PROVIDE assurance to caller that everything is being done to protect plant personnel and emergency responders.

NOTIFY caller that emergency responders will call home when they get the opportunity.

4.1.11 ~ RESOLVE as many inquiries as possible.

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Telephone numbers for the EOF or other internal facilities should not be released.

4.1.12 RESPOND tr. callers requests as soon as possible.

4.1.13 IE a trend is developing, PERFORM the following:

a. Refer To and COMPLETE Attachment 2.

b. SUBMIT Attachment 2 to the Rumor and Inquiry Control Liaison.

4.1.14 BRIEF ADEOF and Executive Spokesperson on rumor calls, as necessary.

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5. REVIEW AND SIGNOFF O 5.1 N/A

6. REFERENCES 6.1 NUREG 0654, Rev.1," Criteria for Preparation and Evaluation of Radiological Emergency Response Plans and Preparedness in Support of Nuclear Power Plants" 6.2 " Millstone Station Emergency Plan" 6.3 " State of Connecticut Radiological Emergency Response Plan" l 6.4 " Emergency Planning at Connecticut's Nuclear Power Plants" 6.5 "NU Media Manual"

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SUMMARY

OF CHANGES 7.1 Changed the level of use from General to Information.

7.2 Changed precedure from an NU common procedure (NUC EPOP) to a Millstone Nuclear Power Station Emergency Plan Operating Procedure

) (EPOP).

7.3 Deleted references to CY in all applicable locations.

7.4 Added ADEOF, EAS, and EPZ to the definitions section.

7.5 Changed step 4.1.10 to add EOF DSEO approval of information provided to callers.

75 Deleted note prior to step 4.13 that explained guidelines to use in response to calls.

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Attachment I s

Sample Rumor Control / Inquiries Form (Sheet 1 of 1)

WMBER l RUMOR CONTROUINQUIRY CA!JJ.R'S NAME CALLER'S TE11PilONE NUMilLR SOURCE O TELIPllONECALL CALLER'S AFFILIATION OF" MANNER OCALM O RATIONAL O CollERENT O EMOTIONAL O ANGRY DIRRATIONAL DINCOIIERENT O RIGilTEOUS O LAUGillNG j .

O MEDIA IIAS Tills RUMOR llEEN HROADCAST7 IF YES, WillCll MEDI A7

!NQUIRY O YES O NO O OTilER DESCRIBE CALI.TAKEN IlY: TIME DATE I

RUMOR / INQUIRY:

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l REl LRRED TO. l DEPARTMENTOR AGENCY NAME O N/A D NU OSTATE l RESOLU' LION:

, O REASSURu) CALLER O GAVE Call 1.R Tile FOLIDMNG INFORMATION.

O TOLD TilEM I WOUI.D CALL TilEM IIACK

! O TOLD TilEM TO STAY TUNED TO LOCAL EDS STATION 1OLLOW-UP ACTIONS REQUIRED 7 l

0 YES O NO IF YES, DESCRillE FO!.lDW UP ACTIONS TAKEN:

i O RETURNED Fi!ONE cal L AT AM/PM O GAVE CAIJ.ER Tile FollDWINO INFORMATION:

INFORMATION PROVIDED !!Y (IF DIFFERENT FROM " REFERRED TO" ABOVE):

ONAME NOTIFIED OF POTENTI AL PROBl.EM OR TREND D OTilER l

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EPOP 4455F )

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Attachment 2 Trend Identification Report (Sheet 1 of 1)

O Date: Time Identified:

Number of Calls / Inquiries on

Subject:

Sources of Inquiries: Public Local Gificials Media Summary of Rumor Trend:

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dr Recommended Action:

Submitted By:

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l Acknowledged By:

Rumor and Inquiry Control Liaison f

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