ML20196G962
| ML20196G962 | |
| Person / Time | |
|---|---|
| Site: | Millstone  |
| Issue date: | 07/17/1997 |
| From: | Noll W NORTHEAST NUCLEAR ENERGY CO. |
| To: | |
| Shared Package | |
| ML20196G906 | List: |
| References | |
| 1-OM-4.1, NUDOCS 9707230217 | |
| Download: ML20196G962 (11) | |
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!O i, Millstone Unit One ,
OPERATIONS MANUAL i
l 3 SECTION 4.1 s
9
" VERBAL COMMUNICATIONS" i
Sponsor: W. E. Spahn ~7-/7' 9 h Effective Date TABLE OF CONTENTS PAGE NUMBER 1.0 PURPOSE 2 2.0 VERBAL COMMUNICATIONS - GENERAL EXPECT ATION 2 3.0 COMMUNICATIONS ETIQUETTE 6 4.0 COMMUNICATIONS METHODS 7 5.0 PAGING SYSTEM ANNOUNCEMENTS 8 6.0 LOSS OF PLANT TELEPHONE 9 7.0 OPERATION OF PORTABLE TWO-WAY RADIOS 10 Approved By:
MP1 Operations Manager 9707230217 970716 DR ADOCK 05 N 2
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-j VERBAL COMMUNICATIONS .
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1.0 PURPOSE
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-1.1 ~ Describe verbal communication methods that ensure information is effectively ,
transmitted and received. '!
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- 2.0 LVERBAL COMMUNICATIONS GENERAL EXPECTATION )
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- Communications shall be highly reliable in providing accurate transmission and J
- receipt of information. Audible communications are used to transmit operating and .
' emergency information within the plant. Oral (face-to-face), telephone, radio, public g address (page) announcements, sound-powered phones, horns, sirens, and bells are examples of audible communications.
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Personnel shall inform other workers involved in activities affecting operations to
- . adhere to Station communications policies when appropriate. For example, 2<
instrumentation and Control technicians shall use the same standards in
~ communicating with Control Room personnel during surveillance testing. The same
, repeat-back process shall be used when placing reactor protection system channels - .i
'in trip for testing. Proper trip annunciator alarms shall be verified fro the action completed.
F Completion of directed actions shall be reported to the governing station, normally ,
[ the Control Room. Control Room personnel shall repeat back the'information to verify they understand which actions have been completed.
); interdepartmental oral communications concerning plant operation, conditions, or =
l status normally shall be coordinated through the Control Room. As a minimum, the i Control Room shall be informed of such communications.
4, Written instructions or approved procedures shall be available for complicated
- orders or other communication where important information might be forgotten.
[ Problems reported verbally by other departments shall be received by or relayed to
- the US or SM.
l 2.1- Verbal operating directions are given face to face, by telephone or radio.
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. 2.2 Verbal directions should be clear and concise.
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.2.2.1 Do not use slang terms
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L 2.2.2 Avoid words that sound alike (e.g., " increase" and decrease").
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2.2.3 Lengthy or complex multiple directions should be written down or given one
{ at a time.
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'2.2.4 . Do not rely on memory for data, operating parameters, infrequently used equipment numbers, sequential actions, or actions to be performed 'at a later L time. Write dowr).the information.
2.3 . Communications, as necessary, should include the following:
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- 1. Phonetic alphabet'- Alpha (Figure 1) .
Phonetic Alphabet and 3-way, closed. loop communications shall be used by Operations at all times for all activities. The only exceptions are discussions fon activities taking place and crew briefs.
l 2. Noun name - Condensate pump Example: '" Start the Alpha Co'n densate pump".
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- 3. Who performs action j -.
' 4.- . What is being performed and why I 5. ' Time frame for performance of action and level of urgency
{ .. 6. What precautions and prerequisites exist 1- 7. Identify additional communications required (e.g., maintain continuous
[ communication or when to' report back, etc.). j
- _ 2.4 Three-way communications should be followed when providing verbal operating
! . directions involving.the operation'of plant equipment and communicating critical ,
t plant' data. i
-2.4.1 The sender shallinitiate the communication in accordance with this Section, j 2.4.2 The receiver shall acknowledge the communication by repeating or paraphrasing the direction before execution to ensure that the directions are correctly understood. For system information or parameters, the repeat back may be paraphrased as part of the response for readily obtainable :
information. When repeating back an order or request, allow time for the l originating party to correct an incorrect repeat back.
2.4.3 Following the repeat back of the message, the sender shall acknowledge that the receiver understands the information correctly by answering either "No" (along with the necessary correction) or "That is correct".
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~ 2.5 Communications that do not require operation of plant equipment or communicating critical plant data need not be repeated back; some acknowledgment that the
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" Page 4 of 11 y;I message was received should be given. The following are examples of
- communications that do not require three-part communications described above:
{i 1. RPO/RO/ BOP immediate action completion :
[ 2. Briefings 3.~ Routine conversations that do not contain operational instructions or data -
exchange.
l 2.6 When appropriate, operating directives should be given with specific control bands. 1 Specific example conditions include: ,
- 1. 'In an emergency situation.
- 2. When following ' emergency operating procedure.
2.7 'If an operator is given a directive to perform a specific action and cannot or believes should not follow the directive, then the operator should immediately communicate those concerns to the originator of the directive er Shift Management. Shift -
Management resolves the issue,' as necessary.
2.8 . Upon completion of the action, or at important points in an evolution, the Operator )
reports back to the person (or position) who gave the direction.
. . Completed action shall be stated. Do not use "it" or "they".- be specific. The original requester shall verbally acknowledge.
2.9 During transients or lengthy evolutions, Shift hanagement should' conduct frequent briefings to verify that all personnel are knowledgeable of plant status and planned -
activities.
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. 2.10 - Operations should enforce these communication standards when communicating with other plant organizations.
. . Operations will coach each other and other departments in 3-way communication;
= 2.11 : Control Room personnel should be informed of interdepartmental verbal '
communications concerning plant operation, conditions, or status. For example, a !
PEO may directly inform a Health Physics technician of adverse radiological conditions, which should also be reported to the Control Room.
Ov 2.12 - Recommending action - A recommendation shall be veibally acknowledged; acknowledgment does not approve action. Action shall be performed only after a j
complete " direction for action"is s'ated as specified above.
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( 2.13 Request for and providing information - Information is requested, receiver provides requested information and for parameters, also provides the trend. If there is a delay in providing requested information, the request shall be repeated.
Requester shall verbally acknowledge receipt of information.
2.14 Providing unsolicited information - Unsolicited information shall be verbally acknowledged.
2.15 Verbal instructions may be supplemented as needed with written guidance to ensure important information is not forgotten or that multiple actions are performed -
in the required sequence. Verbal communications shallinclude the following:
2.15.1 When reporting abnormal conditions, the following key considerations shall be satisfied:
. If environmental conditions or radiation levels warrant evacuation, -
personnel should contact the Control Room aftersuccessful evacuation.
. Speak deliberately and distinctly.
. Identify self and location.
. Describe the nature and severity of the problem.
. State Unit and building where problem exists.
. Keep communication line open between Control Room and remote locations.
2.15.2 Only acronyms and abbreviations commonly understood and specific to the j applicable Unit are to be used.
l 2.15.3 The following verbal message attributes shall be satisfied:
. Clarity - The message should be free from ambiguity. Similar words j that have different meanings should be avoided. Examples: increase, ;
decrease
. Specificity - The message should be specific to ensure the correct Unit or component is identified. Noun names or equipment numbers should be used to ensure the message is properly transmitted and received.
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=- , , 1-oM-4.1, Rw. O Page 6 of it 2.15.4 Acknowledgment - All operational communications should be acknowledged
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U by the receiver and repeated back in sufficient detail to demonstrate understanding. Verbatim repeat - backs are not necessary.
2.15.5 Precautions -'The message shouid contain precautions necessary to successfully achieve desired results. Remote operations may be contrailed using any of the following or similar requirements:
. Requiring continuous communications
. Requiring specific conditions be met priorto performance of the
- action Specifying expected communications following the requested action 2.15.6 - Understanding - If during a repeat - back the recipient repeats or paraphrases the message incorrectly, the originator should immediately correct the recipient by repeating or rephrasing the message. If the recipient does not understand the message, the recipient shall ask the originator to repeat or rephrase the message.
l 2.16 Eliminate " Pocket Communications" between board operators, SM/US, SM/ STAS, )
and all crew members informed. l
( 2.17 Crew members should not withhold any plant information. Make all l problems / mistakes known to the crew.
3.0 COMMUNICATIONS ETIQUETTE NOTE: During radio communications statements should include identification of j the receiver and sender to ensure the correct parties remain in communication. i l
3.1 Answer telephone with 'four name or position and Unit.
When answering the telephone, the location and name or title shall be stated.
Since accurate communications are essential to the safe and efficient operation of nuclear power facilities,3-way verbal communications shall be used by all personnel involved with plant operations.
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! 3.2 When reporting abnormal conditions, the following key considerations shall be l
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satisfied:
3.2.1 When reporting abnormal conditions to the control room, let the control room " hang up" first unless environmental or radiological conditions require !
immediate evacuation.
3.2.2 If conditions require immediate evacuation, the individual should cont.act ;
the Control Room after evacuating the area. !
t-3.2.3 Speak deliberately and distinctly, 3.2.4 Identify self and location 3.2.5 Describe the nature and severity of the problem 3.2.6 State Unit and building where problem exists
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3.2.7 Keep communication line open between Control Room and remote locations. l 3.3 Only acronyms and abbreviations commonly understood and specific to the applicable Unit are to be used.
O 3.4 Actions that will result in an ESF actuation should be communicated to the US l before taking the action.
1 3.5 Operators should communicate essential facts, as they become known, to other control room personnel. If doubt exists as to whether something should be reported, make the report.
l 4.0 Communication Methods -The use of sign language is not allowed except in ;
accepted industry practices such as among crane operators. Exceptions to general I communications requirements for each approved method are identified below, as well as'any specific requirements:
i e Face-to-face Communication - the sender and receiver shall be in the presence of each other. Title or name identifiers may be omitted. Repeat-backs are used only for important operational steps to ensure the message is ;
understood. when two or more people are in the area, the sender should i ensure the intended individual receives the message.
. Plant Phone - Once initial identification of the sender and receiver have been established, this information need not be repeated.
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- ( . Handseis or Sound-Powered Phones - If a point-to-point circuit is used, sender and receiver identification needs to be established only on the initial 4
contact. If a party line circuit is used, this identification should be repeated where needed.
5.0 PAGING SYSTEM ANNOUNCEMENT 5.1 Non essential use of the page should be minimized to 4
' reduce plant background noise.
. Paging system - used to update plant personael on the status of an abnormal or emergency condition, change in plant status, or major plant events in :
progress or anticipated. The paging system may not be effective in high noise areas. Nonessential use of this system should be minimized to reduce plant background noise. Speak slowly and deliberately in a normal tone of voice.
5.2 CONTROL ROOM Operators should make Public Address announcements: l l
- 1. Before starting equipment where personnel safety is a concern.
(q 2. Before a significant plant evolution (e.g., Reactor startup or turbine startup).
- 3. When alerting plant personnel of an unexpected event (e.g., scram, fires, leaks, injuries, Emergency Plan announcements, etc.).
5.3 - Phrase emergency announcements so that the important nature of the announcement is clear.
Example: This is not a drill. This is not a drill. All personnel evacuate the (location of hazard) and assemble at (location of assembly area) because (reason)."
5.3.1 Repeat the announcement.
5.3.2 If an audible signalis appropriate to an abnormal or emergency condition, the signalis activated once. The announcement of the condition should be given once before the alarm signal and once afterthe signal. Alarm signals are easily recognized by plant personnel and will alert personnel to listen for the 4 message that follows. Where noise levels are excessive, other means of communicating emergencies should be considered, such as flashing lights.
Announcements of abnormal or emergency conditions should be made twice.
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5.4 Specific Communication Links'-The following systems are available:
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5.4.1 CONVEX - Connecticut Valley Exchange Load Dispatcher System. The CONVEX load dispatcher communications system uses the Control Room telephone and is an open communications network system providing a rapid means of communication with the load dispatcher. Contact wiS the load dispatcher over this dedicated line is limited to Operations Department Supervisors and Control Operators.
1 NRC Emergency Notification system and Health Physics Network -
these systems facilitate immediate notification to the NRC of significant incidents and provide continuous and uninterrupted communication of operational information among the plant, NRC Operations Center, and NRC Regional Office during the course of such incidents. All emergency communications with the NRC on ENS lines should be logged.
Except for emergencies during which the site emergency organization has been mobilized, the SM controls the NRC dedicated ENS telephone in the Control Room. When the site emergency organization has been mobilized, the Director of Site Emergency O.
d Organization assumes responsibility for the control and use of NRC dedicated phone lines within the plant.
l 5.4.2 Direct lines to Emergency Operations Facilities - Direct telephone communication lines are provided between each Control Room and emergency operations facilities to improve emergency response to accidents.
The facilities include:
. Operational Support Center
. Onsite Technical Support Center
. Emergency Operations Center These communication links should be used only during a declared emergency event, during authorized testing, or when authorized by the SM.
EPIP 4404, " Notifications and Communications," contained specific guidance on the use of these links.
6.0 Loss of Plant Telephone -If there is a totalloss of dial tone on the plant phones during working hours, contact the Telecommunications Department at Ext. 5585. If f this situation occurs after hours contact:
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. Randy Wilson at 860-399-7275
=. , , 1-oM-4.1. Rev. O Pag 310 of 11 l 7.0 Operation of Portable Two-Way Radios
. 7.1 Operations has been provided with portable two-way radios. These radios will no.1
- be used in the control room of either unit. They can cause radio magnetic interferences with some of the analog trip setpoints of the ATWS panel and the MP-2 RPS. Operation of the portable radios with the radio console will overcome this limitation due to the remote transmitter location.
7.2 The following ' channels are available on the portable radios:
- 1. For use when the repeater is available:
MP-1 Channel 1 MP-2 Channel 2 MP-3 Channel 3 Security Channel 4 - Use in an emergency only
. 2. For use without the repeater:
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MP-1 Channel 5 MP-2 Channel 6 MP-3 Chat.nel 7 Security Channel 8 - Do Not Use 7.3 Portable Radios - Do not key portable radios within approximately 10 feet of posted electronic cabinets due to radio frequency interference. Portable radio i communication should be tested priorto conducting a procedure that requires radio i communications. All commands shall be acknowledged. The following key words ;
are used routinely.
.~ "Over" denotes the end of a transmitted statement.
. "Out" denotes the end of a conversation.
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i . FIGURE 1
] EXAMPLE: PHONETIC ALPHABET
! A ALPHA N NOVEMBER B BRAVO' O OSCAR C CHARLIE P PAPA.
j D DELTA Q QUEBEC i E ECHO R ROMEO l F FOXTROT S SIERRA G GOLF T TANGO
- H HOTEL U UNIFORM
!. I INDIA V VICTOR l J JULIETT W WHISKEY i K KILO X XRAY L LIMA Y YANKEE 7
M MIKE Z ZULU 4
l~
4 l
I 10 i
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l O ,