ML20142A066

Summary of 860116 Meeting W/Util,Training Co,Inc & SM Stoller Corp Re Performance Enhancement Program. Viewgraphs Encl

ML20142A066
Person / Time
Site:	Fort Saint Vrain
Issue date:	03/14/1986
From:	Heitner K Office of Nuclear Reactor Regulation
To:	Lynch O Office of Nuclear Reactor Regulation
References
TAC-60566, NUDOCS 8603190285
Download: ML20142A066 (31)

Text

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// o,, UNITED STATES

/8 o NUCLEAR REGULATORY COMMISSION 5 j WASHINGTON. D. C. 20555

....,* March 14, 1986 Docket No. 50-267 MEMORANDUM FOR: Oliver D. T. Lynch, Jr., Section Leader Standardization & Special Projects Directorate Division of PWR Licensing-B FROM: Kenneth Heitner, Project Manager Standardization & Special Projects Directorate Division of PWR Licensing-B

SUMMARY

OF-MEETING WITH PUBLIC SERVICE COMPANY OF COLORADO (PSC) ON FORT ST. VRAIN (FSV) PERFORMANCE ENHANCEMENT PROGRAM (PEP), January 16, 1986 The purpose of this meeting was for PSC to present a summary of their progress to date, in implementing the PEP at FSV. The attendees at this meeting are listed in Enclosure 1.

Mr. D. Picard of PSC presented the overall status of the PEP. Viewgraphs used in his presentation are provided in Enclosure 2. The key points presented by Mr. Picard are as follows:

1. 71 of 78 new positions had been filled. However, internal promotions

, had created new vacancies elsewhere in the organization. A program had been added to look at personnel retention, since FSV appeared to have a higher turnover rate than other PSC organizations.

2. Major efforts were being made in the upgrade of the Technical Specifications and associated plant procedures for operations and preventative maintenance.

3. Significant capital investment was being made to upgrade facilities at the site.

An independent audit of the PEP was performed by the S. M. Stoller Corporation. The results of this audit were presented by Mr. S. Stoller as follows:

1. The PEP was a very comprehensive program, and involved extensive changes. It reflected a high level of management commitment to improve FSV's performance. -

2. It would take several years for the full impact of these changes to be realized. However, the overall approach reflected by the PEP was a good approach.

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. 3. The high turnover rate of personnel and the continuing problems with breakdowns in organizational discipline indicated potential human resources problems. ,

i Mr. Walker of PSC commented that the findings from the S. M. Stoller audit had led to a new area being added to the PEP. This area was intended to improve attitudes, working relationships, and communications within the PSC 4

nuclear organization. The Training Company, Inc. had been retained to address

, these problems.

l The status report for the PEP was submitted by PSC letter dated January 15, i .

g 1986(P-86013).

. 5~

1 Kenneth Heitner, Project Manager Standardization & Special Projects Directorate Division of PWR Licensing-B i

Enclosures:

As stated i

cc w/ enclosures:

See next page

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March 14, 1986 t

i 3. The h'igh turnover rate of personnel and the continuing problems with i breakdowns in organizational discipline indicated potential human resources problems, t Mr. Walker of PSC commented that the findings from the S. M. Stoller audit i had led to a new area being added to the PEP. This area was intended to j improve attitudes, working relationships, and comunications within the PSC j nuclear organization. The Training Company, Inc. had been retained to address i these problems.

1 i The status report for the PEP was submitted by PSC letter dated January 15, j 1986 (P-86013).

i i

I original signed by l Kenneth Heitner, Project Manager l l

Standardization & Special 2 Projects Directorate Division of PWR Licensing-B

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Enclosures:

l As stated cc w/ enclosures:

j See next page i

DISTRIBUTION:

Docket File NRC PDR Local PDR SSPD Reading HBerkow PNoonan 0 Lynch 4 KHeitner

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i BGrimes l ACRS (10)

! NRC Participants cc: Licensee and Plant Service Lis,t

! :SSPD DPWP :SSPD DPWRL:8:SSPD i KHeitner:ac Olynch 3 c9/86 03//; /86 03/!1 /86 l

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Mr. R. F. Walker Public Service Company of Colorado Fort St. Vrain cc:

Mr. D. W. Warembourg, Manager Albert J. Hazle, Director Nuclear Engineering Division Radiation Control Division Public Service Company Department of Health of Colorado 4210 East lith Avenue P. O. Box 840 Denver, Colorado 80220 Denver, Colorado 80201 Mr. David Alberstein, 14/159A Mr. J. W. Gahm, Manager GA Technologies, Inc. Nuclear Production Division Post Office Box 85608 Public Service Company of Colorado San Diego, California 92138 16805 Weld County Road 19-1/2

Platteville, Colorado 80651 Mr. H. L. Brey, Manager Nuclear Licensing and Fuel Division Mr. L. W. Singleton, Manager Public Service Company of Colorado Quality Assurance Division P. O. Box 840 Fort St. Vrain Nuclear Station Denver, Colorado 80201 16805 Weld County Road 19-1/2 Platteville, Colorado 80651 Senior Resident Inspector U.S. Nuclear Regulatory Commission P. 0. Box 640 Platteville, Colorado 80651 Kelley, Stansfield 8 0'Donnell Public Service Company Building Room 900 550 15th Street Denver, Colorado 80202 Regional Administrator, Region IV U.S. Nuclear RegJlatory Commission Office of Executive Director for Operations 611 Ryan Plaza Drive, Suite 1000 Arlington, Texas 76011 Chairman, Board of County Commissioners of Weld County, Colorado Greeley, Colorado 80631 Regional Representative Radiation Programs .

Environmental Protection Agency 1800 Lincoln Street -

Denver, Colorado 80203 i

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, Enclosure 1 ATTENDEES AT MEETING NRC-PSC January 16, 1986-Name Organization Ken Heitner NRC/NRR/SSPD Charles Hinson NRC/NRR/SSPD Dennis Crutchfield NRC/NRR/PWR-B g Herbert Berkow , NRC/NRR/PWR-B/SSPD t

Frank Schroeder NRC/NRR/PWR-B Jim Gagliardo NRC/RIV Dick Ireland NRC/RIV Henry Dubroff Press John C. McKinley NRC/ACRS Mark Sevets Doug Picard PSC H. L. Brey PSC Ted Willy The Training Company, Inc.

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! Sid Stoller Consultant-S. M. Stoller Corp.

Dick Walker Pres &CE0-PSC Frank Miraglia NRR/PWR-B i

Michael E. Skow NRC/RIV G. L. Plumlee, III NRR/PWR-B/F0B P. Williams NRR/DSR0/SPEB 4

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Appendax A t:xh t hi t I Plint.IC SFPVICI' COMPANY OF COI.ORADO HUC l.F A l4 NASTF P SCilEDill.I' SilMMAltY SCllEDt'I.E HAR CalAl<T PART 11: Pe r forraance Enhancement Program AS OF January 3, 1986 PROJECT TIMETABLE SCllEDULED _ 1985 1986 1987 PRO- NUS JECT REF. DFSCRIPTION R ES PON S I BI.F START COMPl.ETE O N D J F M A M J 03 04 01 02 I. ORGANIEATIONAI. CONCERNS I.I E.2 Formaltre Actson Plan, Reor- D. Picard Complete qannzatnon and Performance Enhancement Pr09:am Document Charters, Missions

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1.2 A.I and Functson Statements XXX0 = Sdiedialed Timetable Part I, Develop Chartess D. Picard Complete with undefised cran-Part 2, ifpda t e Procedur e s D. Picar.1 Complete pleta(m date Document Policy on Communi- M. 7.ai ha ry Complete = Finished wrk wth 1.) A.9 N I' cattori and Staff Meetings XXEE = Ewtanded schedule I.4 E.1 Evaluate Staffing Levels C. Caudreau beyond ortqt.nal time-Part I, f:v4Iuate and Approve Compiete table Staffinq Part 2 11 : r e New Personne! May 1 Feb 28IH) FFFFFFFFFFli FFF.EEEEE XX-- = Sched21e has float time to meet original schedale E.6 Complete Nuclear Productnon J. G.shm Corr 21et e Mts SMs or finishes I.5 later or earlter than oryanazae onal Changes planned.

I . t, E.1 Evaluate Engineceanq and Warembourg Complete

• F.4 1.scenstng and Fuels at Fort St. Vraan I.7 Complete Orqasitzation D. Picard Decasion Gr tain Part I - Implement Corporate Complete FF Grad Part ? - Develop and Implement Sep 1 Jan 311Ri FFFFI'd FFFFFF EEEE Nuclear Decastori Grade, I.8 Evaluate Staff feetention D. Ro.I<le r s Complete FFFFf f Fl~ll'

11. MASTFH l'l . ANN I NG AND SCHEDtil.ING 11.1 A./ t r t .it.l i t. Nii. l ea r Master ti. Pia a r el re.rnp l e t e rrFr Plarinenq inal Srbe.lis t ing dk iiiiv t lori

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Appendix A Exh ilai t I PUHl.IC SERVICE COMPANY OF COI.ORADO NUCl.FAR MASTER SCHEDUI.E

SUMMARY

SCIIFDULE BAH CHANT PART B: Performance Enhancement Program As OF: January 3, 1986 PROJECT TIMETAhl.E St'HEDULED 19H5 1986 1987

. LECT REF. DESCHIPTION RESPONSIHl.E START COMPl.ETE O N D J F M A M J 03 04 01 02

-_____3 II.2 A.4 DeveIop AnnuaI and Iong- C. Fuller Hange Schedules P.s r t I, Initial Schedule Complete Part 2 Complete Schedule Dependent-1I.3 .OXX(ESTIXXX0 n

18.3 A.2 Implement Planning anil Sche-dulsny Methods & Proceduren Part I, Inittal Defanntson D. Pacard Complete Part 2, NED Implementatton H. Craun Auq $ Apr 1986 FI'YFFfTFFX)XXXXXXXXXXXXXXXX Part ), N E.F Implementation R. Husted Sep 30 .l a n 15 1986 FFfTFFFFFITl xX Part 4 OA Implement a t inn M. Ferris Aug 5 Jan 15 l'186 FITFFFFTI FF) XX Palt 5, NPD Implementatson D. Maller Aun 5 Apr 1986 iFFFFFFFFFFF XXXXXXXXXXXXXXXX III. ESTAHLISH PREVENTIVE MAINTENANCE

((KNMNC A'ND sciiMUI.THf-111.1 16 . 2 Establish Maintenance D. Miller Apr I .la n 151R) FFFFFFFFFFFt rE Planning Group III.2 H.3 Delane Maintenance Planning II . Miller i and Scheilu t ing Functnon Part 1, I n s t i .n l Definitinn Complete

! Part 2, implementation Jul 15 Jun 20(H) FITFFFFFFFX) XXEEEEEEEEEEEEEEFEFEEE III.) p.4 Develop Preventive Mainte- F. Novachek nance Engineering Pro < pram Part I, Instaal Definition Complete Part 2, PM Development. Aug 5 Mar I(H) FFFFFFFFFFF) EEEEEFFE ExistinI; Critical Signaft-

. cant Components Part 3, PM Development, Jan 1986 Dec 1986 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Hemaaniler of Critscal Stqniftrant Componenta Part 4, Post Mattitenance Complete Terat a ny Pro.edure db

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• w Appendix A Exhibit 1 Punt.!C SERVICE COMPANY OF Col.ORADO NUCLEAR MASTER SCHEDUI.E

SUMMARY

SCHFDULE HAR CHART PART B: Performance Enhancement Program AS OF Janu.sry 3, 1986 q%,

PitOJECT TIMETABI.E SCHEDut.ED 1985 1986 19R7 PRO- NUS JECT REF. DFSCHIPTION ,. , 14 F.S PONS i plt START COMPlFTE O N 1) J F M A M J Q) 04 01 02 ,

III.4 Evaluate Davis-Hesse Event D. Picard Part 1 - Initial Heview Complete FFFFFF F FFI'l l Part 2 - Detail Evaluation Jan 5 To be Fst. XXXX(ESTlXXXXXXXO IV. IIPGHADE NUCLEAH POI.ICIES AND PHOCEDUHES n IV.! H.I Hevaew and Revise Design J. Heesy Apr ! Jan 15 IH) tilTFIFFXXXNF. E A.5 Change Modsfseatson Process C.1 Implement NRC Commstment D. Goss, Complete FFfTFFFFFFFI IV.2 Control Program Document Procedures for D. Goss complete FFFFFFFFFFFI IV.3 C.2 RequIator y Cor r esponalence Heview IV.4 C.) Review Essentaal Hegulatory D. Coss Documents Part 1 Heview Fasentsal May 1 Jan 15 1841 FFFFFFFFFITI FE Requiatory Documents KXXXXXXXXXIEST)XXXXXXXXXX0 Part 2, Defsne Adilttnonal On- Jan 5 Jul 1986 ------------

going Ohliqatnons IV.5 A.6 Heview and Hevtse Nuclear Productnon Procedures Part I, Inittal Defsnitson C. Fuller Complete Past 2, Nuclear Production C. Fuller Jul 1 Apr 301R) FFFFFFFFFFFFEEEEEEEEEEEEEEEE Procedures Deve1opseent Part ), Iteview and 14ev a se C. Fuller Aug 2 Mar il 87(R)FFXXXXXXXXXX KXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Fmergepcy Procedures IV.6 Heview and Nevane Exclusion T. Prenger Apr i Jan 311R) FFFFFFFFFFFFKEEE Last and Helated Procedurer.

IV.1 Hevise TechnIcaI Spec f -

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Part I, Develop and Submi t J. Gramisoq Apr i Apr 3DIR) FFFFFFFFFFFFKXXXXXXXXXXXXXXX for NHC Approval XXXXXXX(EST)XXXXXXXXXXX0 Part /, implement and C Fuller fia y i IH) Next Tealp al Plant Hetu.lany 6 .

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• Appendix A Enliibi t I Publ.IC SERVICE COMPANY OF COLORADO NtiCI. EAR MASTER SCHEDtil.E SUfeeARY SCHEDtil.E HAR CHART PART ft: Performance Enhancement Program AS OF: January 3, 1996 PROJECT TIMETARLE SCHEDULED 1985 1986 1987 PRO- NtlS JECT REF. DESCRIPTION f4 ES PON S I BLE START. COMPl.t:TF 0 N D J F M A M .I 03 04 01 02 IV.8 Review .s nd Revise Nuclear M. Daum Fny o neer ang Division Proceduren l'a r t I, Revise Procedures May I Apr 1986 iFFFFFFFFFFE FFFFXXXXXXXXXXX L

IV.9 Review arul Revise t eve l I Plant Procedures IP & GI Part I, lie v i se 'P' Procedure C. Fuller Sep 1 .in t 1986 FFFITFFFFFFt XXEXXXXXXXXXXXXXXXXXXXXXX Part 2, lievise 'G' Procedure F. Novachek Sep 3 .l u l 19 H f. ITFFFFFITFX NXXXXXXXXXXXXXXXXXXXXXXXXX IV.10 Review and Devine f.evel ! M. Ferras Sep 1 .lu i l'186 FITFFFFITFFI XXXXXXXXXXXXXXXXXXXXXXXXX OA Procedures 301 V. INPROVE MANAGEMENT AND NtlCIEAR DIVISION PERSONNEL. TRAINING V.I A.3 Conduct Management Ska11s M. McNulty Upgrade Part 1 Initial Definitson Complete Part 2, Implementatson of Complete FFFFFFFITFFI Core Coursos V.2 A.10 Review Membership in I. , Hrey Complete Industry Organizations U.3 p.7 Enhance 10CFR50.59 Training Part 1, Conduct Training .I . Johns Complete Part 2, Update Text Data D. Goss Apr I Dec 1986 FFFFFFFFFFFF XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Base Part 3, Train NED Personnel J. Johns Sep 3 .la n 10lRI FFFFFFFFFFFF E V.4 D.I Improve Quality Assurance M. Ferras D.2 Davaston Training D.4 Part I, Insttal Definitnon Complete Part 2, Implementation Jun 1 Sep 1986lR) FFFFFFITFFFFEEEEEEEEEEEEEEEEEEEF.EEEEEEE V.5 D.I Improve Nuclear lengtneerany M. Daum D.2 Dnvannon Training D.4 Part 1, Initnal Definitinn Complete Part 2, Complete Procedure Oct 14 Jun 1986 FFFFTFFFFF XXXXXXXXXXXXXFXXXXXXXXXX l.e s t,on P i a ria Part I, Js.ls and Task Analyssa Nov 4 Sep 19 H t, FfffXXX) XXXXXXXXXXXXXXXXXXXXXXXXXXXX l'a s t 4, implement at tori Oct 1986 Oct 198B (Est ) XXXXXX(EST)XXXXXX0

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Apl.endax A Exhabit 1 PURI.IC SERVICE COMPANY fif Col.OPADO NUCl.FAR MASTt:H M HFDtit.F FilMMARY SCitFIHil.F PAR CitAPT PART B: Performance t'n ha ncemen t Program AS OFr January 3, 1986 PROJECT TIMETARI.R SCif flitJI.ED 1995 1986 1982 PRO- NUS JECT REF. 11ESCRIPTION R ES PON S l fil.f: START COMPLETE O N D .I F M A M J 03 04 01 02

• V6 D.I improve Licensang and Fuels R. Ilus t ed D.2 Otvision Training D.4 Part I, Initial Defsnation Complete Part 2, Implementatson Sep 1 Sep 10 1986 FFFITFFFXXX) X,XXXXXXXXXXXXXXXXXXXXXXXXXXX V.?' D.I Develop Nuclear Productson T. Rorst O.2 Davision Training for INPO D.3 Accredeeatnon D.4 Part I, Operator Accredita- Apr 1 J.in 31 lRI FitIFrFFFFFFLFFt:

tson Traaning Part 2, Non-Operatrir Accre- Jul 1 liec 1986 FFIFFFFFFFFl flFFXXXXXXXFXXXXXXXXXXXXXXXXXXXXX sin tat ion Training V.8 p.5 Consolidate Site Training T. Elor s t Complete V.9 D.6 Retrain Licenr.ed Personnel T. flo r s t Part 1 Tranning Program Complete FFFFFFFFFFFI Development Part 2, Conduct Training Oct I(FI Sep 1986 FFFFFFI'FFFFI FTFFFFFFXXXXXXXXXXXXX'XXXXXXX UI. Pl. ANT CONDtlCT OF OPERATIONS VI.I A.8 Formalire Plant Tour Proce- C. Fulles Complete dur es and Retor t a ng VI.2 Revise Conduct of Operations C. Fuller Complete VI.3 Document Supervisor C. Fuller Complete Respons be1 ties C. Fuller Hold OXXXXXXXXXXXX0 VI.4 Implement Plant Signage Program VI.5 Complete facilities F. Novachek Cornplet e Plannanq Study VI.6 I mpr ove Parts Msnagement J. Peesy System Part I, Initial Asa,ensment Apr I .l a n 15110 FFFFFFFFFFFI FF F4rt 2, linple men t a t ion Jan 15 Determined X(ESTlXX0 to Part I .

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Appendix A I;mhibit I PUHl.lC SEHVICE COMPANY Of' COI.ORADO NUCLEAR MASTER StilEDlli.F SUMMARi SCHEDIll.E IlAH CHART PART II: Performance Enhancement Program AS OF: January 3, 1 9146 PROJECT TIMETABLE SCHEDULED ._1985 1986 1987 PRO- HUS ,

JECT REF. DESCRIPTION RESPONSlHLE START COMP!.ETE O N D J F M A M J 03 04 O! 02 VI.7 Fstabtish Compon.*nt SheIf-I. a f e Program Part I, Complete- Aging M. Nachoff Apr 1 Fels 1 (H) FFIFFFFFFFFF XX%XXXXX Study J. Reesy .lan $(H) M.t r ll 1986 XXXXXXXXXXXX Part 2, install Component Shel1-1.4fe Program 9311. MORAL.E AND HIINAN PRODUCTIVITY MANAGEMENT VII.! Problem Identafseatson, T. Willey .f a n 2 Feb 2R XXXXXXXX Ownership and Actson Planning Ib i

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PEP

SUMMARY

STATUS e NOW 9 MONTRS INTO A K TI-YEAR PROGRAM e PROICT CORETIONS

-5CORETEDTHISQUARTER

- 15 0F 34 ORIGlK PR' ECTS l - 16 0F 42 CURRENT PR0ICIS I

e PR01 CTS CORETED IXRIE THIS QUARTER

! - PROICT 1.8, EUALUATE STAFF RETENTION

- PR01CT II.1, ESTRISH WCLEAR MASTER PLNBilE & SCERING FUNCTION l - PROICT IV.2, IRDelT lEC C0ffilTENT CONTROL PROGRAM

! - PROICT IV.3, DOCUENT PROCEDURES FOR REGULATORY CORRESP0WEEE

REUIEN

- PROICT U.1, C0100CT MANAGEENT SHILLS lFGRADE l

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INDEPENDENT AUDIT OF PEP e BUT, I W FOLLOWING CONCERN WA5 EXPRESSED:

"E ARE CONCERNED N1TH SLIPS IN TE IMPLEENTAT10N SCEDULE. TESE, IF CORRECTED, DO NOT THREATEN THE OBJECTIVE 5 0F T E PEP. H0EUER, TO T E EXTENT THEY ARE DUE TO DELAYS IN HIRING THE ADDITIONAL STAFF REQUIRED,APROBLENAGGRAUATEDBYEXCE551UELYHIGHLOSS0FPEOPLEFROM l

) THE NUCLEAR ORGANIZATION, THAT WOULD POTENTIALLY HAVE A SERIOUS IMPACT.

PSC 15 AWARE OF T E URGENCY TO ACT ON THE HUNAN RESOURCE ISSUE, AND HA5 l

INITIATED A IGEER OF EASIRES I&lICH SH0lLD !! PROVE THAT PARTIClLAR SITUAIION, AIO SH0LLD ALSO BEEFIT TE EFFECTIVEESS 0F TW WORHING

ORGANIZATION NORE GEERALLY.'

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l l HUMAN RESOURCES ISSUES L

e PROICT UII I - PROBLEM IDENTIFICATION, OMRSHIP M ACTION PL M ING

- IDENTIFY HUMAN RESOURCE PROBLENS

- ESTABLISH OMERSHIP 0F PROBLENS

- DEUELOP PRELIMINARY ACTION PLANS

- INU0LUE EXECUTIVE ENAGEMENT A SUPERUISORY PER50MEL e ACTION PLAN FINALIZATION M IREENTATION

- NAY INCLUDE A NUMBER OF PROJECT 5 '

- EACH WILL E INCLl0ED IN PROICT UII i e FOLLOW-LP M ASSESSENT

! - USE WILSON ETI-LEVEL SIRUEY ETH005 l - EASIRE ATTITlDINAL SHIFT 5

- PERFORM ASSESSENT 3 TO 6 MONTH 5 AFTER IREENTATION i

18

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l I

- __ _ _ _ _ _ _ _ _ _