ML20206E926
| ML20206E926 | |
| Person / Time | |
|---|---|
| Site: | Crystal River  |
| Issue date: | 12/31/1998 |
| From: | GAINESVILLE REGIONAL UTILITIES |
| To: | |
| Shared Package | |
| ML20206E890 | List:
|
| References | |
| NUDOCS 9905050288 | |
| Download: ML20206E926 (50) | |
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es i a a i s gj "This is the best year we've ever had, and we , j just keep getting better. Our success comes y from innovative employees who anticipate the (Tl needs of our customers." j % . e . pb
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Purpose is why we exist. It driv!es our empioyees, m m . . -
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W (i_a to do a better job, reach new levels of ifficiency and turn problems into opportunities. E= Nothing encourages loyalty like low prices. And through the creativity and s a conununity-owned utility our commitment of our employees, we held 1 ' purpose is much the same as any down operating expenses and avoided sa successful business - to provide price increases in our other services as quality service to our customers and a well. This was the third year in a row we return on investment to our shareholder- had no increase in our gas, water or waste-owners, the citizens of Gainesville, in 1998 water rates. Our gas rates remain the low-we experienced our most successful year to est in the state. date returning record profits to our owners Our power marketing group also and experiencing customer growth in all had an outstanding year achieving $6.3 s systems. A record $21 A million was trans- million in sales - a remarkable 33 percent ferred to the City of Gainesville this past increase from 1997. As for remarkable year, an increase of 6.2 percent from 1997. decreases, we've reduced our outstanding This profit, which is used to fund vital city debt by more than $100 million since 1993 services such as police, fire protection and and reduced debt service by approximately transportation, is calculated using a desig- $60 million. nated formula to ensure financial stability Decreasing debt, increasing revenue, for both the utility and the city. developing loyalty and maintaining stabi-We also made huge strides in our prepa- lity in our profit delivery were all impor-rations for competition in both the electric tant factors in our maintaining "AA" and and gas markets. Our employees worked "Aa" bond ratings with Standard and Poor's harder than ever to improve operating effi- Corporation and Moody's investor Services, ciency and add value to our customer rela- respectively. tionships. In fact, we strengthened our T hrough a clear definition of purpose ,, relationships with our commercial cus- and the commitment of a highly trained tomers by signing a record number of these and motivated workforce, we continued to customers to ten-year contracts. At the attain new levels of success in 1998. close of fiscal year 1998 our subscription rate for long-term contracts was among the best in the nation with nearly 70 percent of our top 100 customers having signed "Ihtsiness Partners" agreements. These contracts provide these commercial electric c customers with discounts of 7 or 10 per- l cent in exchange for a ten-year agreement with GRU. oc o EL w 5
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z a e o z L.[F T GRU Genen! Manager fAchael L Kurtz at the hatonc John [ R. Kelly Generatmg Statm" 3
i l j Power is strength in action. GRU's strength comes from - ' five utilities working together to offer our custoiners a package of services unmatched by our competitors. In another move designed to lower prices, we signed a gas-purchasing contract brough proactive planning, our with Aquila Energy Marketing that is pro-O electric generating capacity can m our native load requirements and jected to save us about $250,000 a year in reduced fuel costs. We also sold excess still provide competitively priced electricity natural gas entitlements to further reduce to the interchange market. Our diverse fuel costs by more than $3 million per year. i supply, which includes both natural gas Keeping electric production costs com- l and coal along with partial ownership in petitive is important in achieving success the Crystal River Nuclear Plant, helps in a deregulated environment, but the ensure a reliable source of power for both actual buying and selling of the power is I wholesale and retail customers. also an important aspect of competition. Our 235-megawatt coal-fired Deerhaven To ensure our success in this highly com-Unit 2 had an exceptional year of perfor- petitive and evolving marketplace, we l mance in 1998. The unit had a forced signed an agreement with The Energy I outage rate of less than 1 percent compared Authority (TEA) to handle our power mar-with the national average of roughly 4 keting. Through this agreement, we expect percent. The entire plant was commended to increase net revenue from interchange this year by the National Electric Reliability sales by 30 percent. Council for superior maintenance practices Reliable delivery of electricity is as and for knowledge and application in state- important to our customers as having an of-the-art technology. GRU's low-sulfur adequate supply, and GRU's electric system j coal prices are the third lowest in the state, reliability is above the national average. enhanced by superior transportation rates. Community aesthetics are also an impor-Realizing we need to prepare for future tant part of electric planning, and that's growth and keep our energy costs com- why we underground a higher percentage i petitive, GRU has reviewed additional of our facilities than virtually any other I generation ahernatives. We have focused utility in Florida. on a project that has considerable benefits We promote joint trenching of utility to both our customers and community. service lines for our own efficiency as well This project involves the repowering of an as for the needs of other utilities such as existing unit at our Kelly Generating cable TV and telephone companies. This Station. If appreved, we will combine a program, which allows us to put multiple new 70-megawatt generator and a heat services in one trench, was recommended recovery steam generator with an existing by a self-directed work team and will help steam turbine and 40-megawatt generator us improve reliability while holding down to create an efficient natural gas fired 110- costs. Through joint trenching we coordi-
,_ megawatt combined cycle unit. This new nate underground construction and repair
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of pipes and lines for a combination of our utility services. This saves money and reduces public inconvenience by helping us avoid duplication of efforts. We also began a comprehensive field survey of electric facilities to help update our geographic information system data- Another innovative partnership at our base. Once completed, these data will Murphree Water Treatment Plant may help allow us to further improve restoration us save money in the future. UF scientists efforts following a storm, increase are trying to determine if we can reduce construction efficiencies and costs by blending processed water with allow for better tracking of our unsoftened water during peak demand maintenance efforts. periods without causing a noticeable Our water and wastewater change in delivered water quality. Students systems must also be vigilant are also looking at a chemical r.rocess at regarding quality, safety and our Murphree Plant that might vllow us to reliability. Our Murphree Water reduce the amount of chlorine in the water Treatment Plant was the first in without reducing the quality. the state and third in the nation Our natural gas system provides to fluoridate its water for dental another low-cost option for our customers, protection. Our Kanapaha Water especially since we have the lowest gas Reclamation Facility is one of only prices in the state. As a safe, affordable, two plants in Florida permitted to environmentally friendly energy alter-discharge drinking water quality native, natural gas is the natural choice effluent directly into the aquifer, for many of our customers. And we and our Main Street Wastewater provide rebates to help customers make Treatment Plant also exceeds all the right energy choice. GRUCom, our communications service, f state and federal standards. This past year creative use of is the newest offering in our portfolio of our wastewater system resources products and services. GRUCom's high helped us strengthen our business speed, high capacity data transmission relationship with Energizer Power services help customers bring cutting edge Systems through a mutually bene- communication to their businesses. ficial project. Energi:er needed Through GRUCom, we offer high band-to get rid of large quantities of width services to commercial customers sodium hydroxide, a product our and GRUNet Internet service as a sub-wastewater plants need for odor and corro- sidiary. Our newest communications sion control and grease removal. By taking service, which is being pilot tested, g E
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this byproduct and using it at our plants, provides Ethernet service to aparonent we will save S80,000 per year in our own complexes at 300 times the speed of a cleaning costs. standard dial-up modem. Primarily serving the cellular phone business, GRUCom's tower leasing service has been in high demand. We currently manage 12 tower
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E 1 ABOVE A local high school football team wms a state playoff 6 mmm under hghts powered by GRU
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resources to make a positive impact on the quality of life in the community we serve. irrigation program for three water gardens, a botanical garden, a golf course, a veter-
, lorida experienced its worst an's memorial and two residential neigh-wildfires in history during 1998. borhoods. By reusing water, less water Gainesville was spared, but we needs to be pumped out of the ground. . volunteered our water and wastewater Both conservation and economy are served deparunent's jet trucks, which deliver by the use of reclaimed water.
water at 1,500 pounds per square inch, to Chapman's Pond is another example of help baute the flames nearby. Vehicles nor- our community presence. This pond serves mally used to clean primarily as a holding area for treated sewer lines demon- wastewater, but it has now been converted s - 3 ,,g . ,,3 strated our desire to into a wildlife observatory that may soon
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s ', , 1 Just as our water Committed to " green" research, we 4 j protected the land, created a solar demonstration project to g, , g we are working with local regulatory agen-run electric system control equipment.
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$600,000 grant from water heaters or who convert to environ-the United States mentally friendly natural gas.
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Department of in keeping with " green," Gainesville Agricuhure to help has the densest tree canopy of any city our , purchase an case- si::e in the country. We must trim and a _;& u. _. L.._._.__.d ment for 8,000 acres remove trees to keep electric service reli-wellfield. If success- of free trees every year. Trees are given ful, this land pur- directly for specific replacements and also
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chase will protect our water supply from in a once-a-year general giveaway called the potential contamination risks associ- "TreeMendous Appreciation Day." And our ated with new development. Project liabitat program keeps the rights-
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Conservation of water is as important of-way looking natural by using a selective as protection. Our reclaimed water pro- removal system for harmful growth. gram produces drinking water quality We are also partners in a " Summer effluent at our Kanapaha Water flouse" project soon to break ground, Reclamation Facility. Instead of pumping which will demonstrate conservation and - all of this quality water directly back into environmental practices in sustainable ", the ground, we have created a free building construction. ; Our conservation services programs - take us into the heart of community con- - t U FT. Fac hties Protection Techmcian Jim Tileston of CRU's cerns, teaching our customers how to save l Natural Gas Distnbutmn Department conductmg underground an const bm ca@oMow bne [ utshty line location for one of many new developments Conservation "self-audil" paCkagCs to d AB0VE: A tambow is formed by a spray of reclainted water Xeriscaping guides for low water landscap- m at Kandpaha Botamcal Gardens. GRU provides free reclamied
- i Wese wrvices heh out in honws and water for erngation at many commumty-onented water reuse demonstratwn projects.
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our customers. We're our customers' partners, neighbors and friends. liabilities. And we recently researched the needs of apartment owners to target pro-e are more focused than ever on grams to meet their special concerns. (fj anticipating and meeting the needs Many other services such as a commercial a of our customers. GRU's Business lighting conservation program are also Partners program was designed to provide available for our business customers. . the type of customized services our com- We take great pride in being commun-mercial customers expect. Our account ity activists and volunteers because we live representatives work closely with these here. Each year our employees support the customers to provide services that United Way and March of Dimes cam-help them succeed. paigns. In fact, few volunteer community
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~ clectric rate discounts to those As an organization we also adopted a e business customers who sign a local high-needs elementary school and 10-year contract. By the end of donated more than 70 surplus computers
.fs 1998, nearly 70 percent of our top to local public schools. Other charitable M 100 commercial customers, and projects include Project Share, which col-more than 60 percent of our top lects almost 560,000 each year to help pay 400 commercial customers, had utility bills for the disabled, and llomeFix, signed Business Partners in which our employees donate time to agreements. make energy-efficient home repairs.
Besides discounts, we offer This past year our second annual commercial services such as " Electrifying Celebration" attracted thou-infrared scanning of electrical sands of customers to educational displays , equipment, preventative mainte- and entertainment ranging from magic nance, and training in safety and shows to bucket truck rides. energy-saving procedures. As competition increases in the utility Commercial workshops are offered on a industry we will continue to focus on the regular basis, with more than 100 business value we provide our customers and our people attending a Y2K workshop held in community. D(ccmber 1998. We also publish two com-mercial newsletters, one for builders and "ac for Business Partners.
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Other services include "MasterBilling" tr.ultiple accounts on one bill. We even help our large accounts reduce their tax a O dL w a e [g RIGHT fuel Analyst Karen Alford of GRU s Fuch Management Department was ah.o tramed to serve as a Sales Representative r $he signed this area frant.hrse to our Bosmess Partners contract one of the most suttessful programs of 4ts kmd m the couettry a Liri 7. o ar ds cf customers lomed us at our free Amaual
'Electrifymg Celebrotmo~ enjoying educatmnal activmes and
_ entertauirn , events its we t-eli:bratt!d tlie partnership we have 10 with our i ammumtv
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