ML20024C516

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Transcript of 790412 Interview W/G Miller.Pp 1-58
ML20024C516
Person / Time
Site: Crane  
Issue date: 04/12/1979
From:
METROPOLITAN EDISON CO.
To:
References
TASK-01, TASK-02, TASK-03, TASK-04, TASK-05, TASK-1, TASK-2, TASK-3, TASK-4, TASK-5, TASK-GB B&W-0360, B&W-360, NUDOCS 8307120734
Download: ML20024C516 (58)


Text

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This is an interview with Cary Miller.

gg jg WE Cary I wnuld like to start of f the conversation by asking you the best Gr-M1j p:,:y can to re===her back when you first got called on the morning of March 28th.

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,tw j,M.4 a which I believe was shortly af ter 4:00.

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And if you could temember and tell ua the kind of information you were 9

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??.2.M But from what 1 L

The recall part of this is really poor now a days.

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remember I was given very little information other than Unit 2 had a.;.::

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hh trippedi'"I'vas called by a guy out of Unit I and I any have been told k'., l

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basically all that I remember being told.

. s-r fMd t e n,. s l-Wh calle.1 se knew anything.

W Yid im.iW Was that the only telephone conversation you had with the plant prior to W.

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the time you came in.

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One somewhere in the next boar A

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No, I think I probably had two others.

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I called back in mainly just to find out where they were before I lef t.

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..g e.....fw I was planning to leave for Oyster Creek sometime in that time frame so k e, g.3

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when I was called at four.

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>w-Mi.'h I was already up wa I was never called back. When I called back in g

I called back on my own.

.~::.y I believe George answered the phone and I if recollect that

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E R.;!Q; I set up a conference call with Jack Barbein and Lee Rogers.

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what he told me.

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1yg.q I f you look back at the nun 6er of times I used to do that they were very

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So I can't remember

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A I think on one hand he told me everything wee

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alright and I think on the other hand the things he told me told me a

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But i didn't jtamp en anything or key on anything.

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y.!Q j verything wasn't alright.

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baif so I set up the The pressurizer being solid obviously I keyed on that.

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next call. There were also other calls that I made. I had to call

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Don Hetrick was supposed to y down. Ihere were other calls I mode.

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where I started to make plans to change my plans to 50 to Oyster Creek

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if I had to.

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Okay. I have one more question along the line of March 25th.

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your other testimony, you had indicated that you gave instructions. I believe kd."

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instructions were and who you gave than to.

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I as almost sure that I, if you go back to some of the things I said

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and look at the language which is probably stronger the day or the week hG:

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I don't believe I gave him

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EPI wouldn't be secured without my knowledge.

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@<. te honest he knew more about the physical piping then I did that day, and I

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So I as I stayed two licenses away f rom the panel.

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.n pp@q sure I told Ross and I as sure it was in very strong language and I think N.

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Anybody else went to ask questions about March 28th.

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Yes. Gary....

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Let se say one thing I don't know whether anybody else in my group v

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Y('yg'p W.' ;ji RWE I don't think there is any challenge about that.

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If there is, sesebody ought to tell me. Because I haven't pas back and

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I didn't sense any challease. The first time I heard you say it was at the p:.w i

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confusion, there is some confusion la the record about when the block valve

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or the PORV was questioned, and the confusion is on the one side and I forget L',;.;p

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Without even looking at what I said before I au pretty sure that 1,ee

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automatically asked the question is the block valve closed. I en

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that because 55W had probably tuned him in better to the block valve

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problem. That's what I remember. I don't remember even discussing F..,

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fd 14NC One other questiun about March 28th, we have been criticised about est n ;T C.g.

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,4 having declared a site emergency sooner. In trying to talk with Bill

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whether they really thought about the criteria N1? REG 0600 says you are

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At the first phone call, it never even entered my mind because Unit 2 C

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transient that we were looking at.

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I think that if somebody had said there is any kind of indication

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I think we would have realized that, I believe we would have thought site

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My was10 or 15 minutes getting there and if you looked from when I got there

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a it was 20 minutes till I realized we were out of the ballpark with the site.

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I think there is another thing in your training and in your emphasis in the

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Lp.'-3;,M; causing a fuel probles which would need you to start thinking site emergency.

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I just think we went down in the path and if you look at it they really M

didn't 30 af ter that until they scw radiation. So I as sure the Webl

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criticise is valid but I am net so sure that it was a planned thing. it G

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kind of experience in Unit 1 as Ops Boss.

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I want to grade into the next section sort of carefully because I don't S!,'[-

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E,},yY want to put words in your mouth. But I want to go back to the conditions N"

p$6 that existed prior to March 28th, and port of what we are looking for

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Td those problems what really was the problem, Let as ask you to spend a little M.. ; -

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g time commenting on questions like what did you really spend your days doing b-8;s D.i

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easier and effectively and where were the areas that you really had trouble

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{f -N getting to do. I don't mean just in the sense of getting a valve yl4 g.

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with some of the stuff I read. Although I have tried to stay above that.

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accident if you go back and look at my hours alone in n

the last four or five years, they are going to tell somebody that nobody

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I had begun to cut my hours down because i-.c, 1. %n r~

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14 hours1.62037e-4 days <br />0.00389 hours <br />2.314815e-5 weeks <br />5.327e-6 months <br /> a day. That has to effect your ability to function. My days and C.,.

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my thrust, I have never related to that because I don't ever want to say that's a cause of anything. ' hat's not fair and that's easy. My days really were

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spent more on things outside operation and maintenance. I would always J4-+ g. j y

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probably the month before that or two moths was budget, personnel.

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What kind of problems would you deal with budgets and personnel

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Trying to cut the budget. Trying to convince people I couldn't. Trying a.. r. :.,

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Spending a lot of hours trying to justify 8 or 12 Catalytic people here and the

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amount of effort you would to through to talk about that. There were times r

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, $b;'y departmenta and the emotion that went with that, you know cuts right through.

%CM The other thing was probably I was off site 40% of the time.

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Doing what?

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Well, that particular day I was to go to a refueling procedure at Oyster Cg,g,

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ftM.A.,,.j the center of wheel was in Reading. You know that drew tbs managers that way.

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You said you spent a lot of time on personnel type things. Can you say soms v

tMe words along that line.

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Well, when you got to remember that all of the personnel problems on the 6

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Staf fing, I think if you look back at what I wrote down an January 1979

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with any depth, it talks about things like retention.

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Tea, I'll bring it over when we are done.

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Or put it in the mail to me if that's easier for you.

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the other thing its sufully hard to remember. A lot has changed.

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part' of what we are looking for is and we are looking in the EWE Of course.

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positive sense of what can we do jointly to help out a situation in the ENhM-)*

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irreducable minimum of activity that you really needed to be involved in

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Wll$.NM and to what extent were you fighting the systems that ande life more

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I wish I could do Its hard to relate that to the way it really was.

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y.q?n. '"e.*.N better. Everything on the island was through me. Everything. When CPU L

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, 4 F M W 4 dw dollar to the budget I had to review it.

Every capital project.

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Q UWhT>.Q I think that's the way we always do business.

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task but I accepted it knowing that to and I always liked tupossible tasks

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  • But time wise it killed us.

I was trying to fisht the system as you alght m.r,4J )

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I was trying to get utility to add people at department head level.

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say that was a but I also think at that time we recognised

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kind of problem. I was almost uninvolved with the actual day to day operation j?.

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M.. r.W we over-filled the vessel. The day that we did that I waj: in Reading. Se I can back that night and I made every guy come in operations on Unit.1.

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But I didn't have the time to annage that prokles.

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to justify it.

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Cary, how much of your department head was spent in the same two areas.

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I believe that personally you are talking 201 of the guys time was spent

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on the job and 80% was spent with other things.

p g-L.T" WILLIAN5 Is that because no one would be willing to pass the responsibility down?

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I guess one of the ones is me.

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his reeuse. I had to understand who he was and that's good but that takes M

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times. If you look and I have 500 people on this island we never more than r, -. s%

once or twice had a problem where we let a guy go and that's, that philosophy' NZN and accountability is reall where its at. Because I know I en

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.f.j W.u..i MII,IR I don't at all relate that to the accident. Now I don't...

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We understand... Was that accountability also true in the technical areaa

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g rl,'.*Gd where running the plant. Did you not paes that accountability down or did you Ill r.;.e W:: *

  • d-U sort of treasure that too.

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I think that we made an attempt to keep the like the plant revier committee 7-N bit.-.4 q

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review and theny might tell you something that you are not seeing in W

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If I understand maybe what Ion la driving at in terms of the decisions 4.1 '.T T.:.;.:.5,.r,y.

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It would have at least come to that superintendent and in a lot of cases W@.>.-

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this year, that decision wouldn't even be mine that would be reviewed in Reading.

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You know what I am saying. I don't know what you are trying to get out but

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I was thinHng more of the day to day operations. You said you were involved

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I guess that's what I as trying to determine Gary is how much of those

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were going to talk about going down in power or we had a tech spec problem.

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Let's take an example. Unit 2 had a flow problem. Right, we all know it C

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T-4,y, had a flow problem. Were was that item at. that item was between me.

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you were involved. Jack Herbein was involved. Joe Ingan was involved me

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rq were doing to him on flow. That's a typical kind of problem. Enow if that

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If you look at technical accountability I don't think the guy that was

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What did you specifically hold your Unit superintendents responsible for.

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What kind of accountability did they have?

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(.. a. i I tried to hold them accountable for running the operations and maintensoce.

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By that I mesa, for ensuring that the tech specs were followed. I would

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the guy. He was licensed. He was frankly qualified for that.

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know whether maintenance was 'oeing done well or poorly or did you just not aj L.no:.m:...:-9 m.c-

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@h5.6 Well, one hard thought is that if you look at January 1979 we had agata

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for the sesond year in a row, two new superintendents with us.

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Teah _I thought of ik I didn't know hma to proceed on it because the -

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k.. f.,.W.g.,,N.y' 4e answer kept coming up we need manpower. If you rsally think about it we

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and we had the ability to do one or two jobs on the back shift.

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N.hg,d/h MILLI 18 We just can't do it with the size of this plant. You are just kidding d[

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were going to try to cut some of the budget down. In that aspect I d

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see I was involved in things like that. But I couldn't get into it a

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d...M KEATENs How did that arisef Did it arise because of NRC regulations. Did it

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5NND arise because of our own requirements. Some combination of thosef Q,'ffil&

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I think its a combination of the way we implemented both. I dee't bellowe 5

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91 it was all NEC done. Something just like a time sheet. Cuys spent, foreman j

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with the time sheet. It had to be this big, and it had to be this way j

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p.75'~.j to meet some accountant terms.

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Which people that were not responding!

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I think the time sheet was probably designed for to fit a CCHEC requirement nwess

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I spent on the makeup system last year and that's a real thing you need to g

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w know. But at the working level you know the foreman and clien you get down to g.g j

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: q I am just saying that kind of thing I think erroded the accountability i

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Then pretty soon a guy en

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'l hype on you. You know you can become paper oriented. To the point where p F1 W,jcQ 4.Y;%M you never go out of your office and I think we had some of that here. I 1 dw : A d*.

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could never figure how to approach that and get rid of it and still satisfy

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the needs of the system which I had no problem understanding MM. N, E:,

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both the working level and other level in mind.

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Some of the things that are leading us to ask questions on the maintenance yc..: -. '.** f f L

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negated their' ability to accept a loss of instrument air without closing.

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Somewhere down the line a guy disconnected the wire. In all probability

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I guess but I've not seen much of that. I think the guy that ought to be

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HATEN Our review has of course only focusedi very few systems but if you look vf' un g..

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_Yy r. '~.:q r,.l.,Q thing is widespread. We found it everywhere that we looked. Maybe we just h

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would have found that before or after the accident.

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Would not have.

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No sir. I wasn't svare of that and it would have bothered me.

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I think you got to relate to one thing though you resenber a couple of W f..,

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days after the accident, or a couple of weeks af terwards, everybody wested

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readings out of cabinets and wires. Do you know there were people dows there

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sticking their fingers in those cabinets. Good people, people like you sad I.:.

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I as saying good, people sometime don't like to go throtish all that stuff.

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MM, d inspect the plant. Your not going to have time to. But who should have y...r s

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If your organMtion was right your supervision should have caught it, either t me. t,y~"

cf operations or maintenance. I never detected that our quality assurance t

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soing on.

It just made your house cleaner. It made it more painful, but fl..-

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.p we had in the size plant we have,10 or 11. maybe even less. I felt...

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M.f.j;S, I just feel the only way you were ever going to be sure you don't have that p'

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h surgical rooms, and I think the only chance you pt is to have as b

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operationally oriented independent check. Call it what you like. That's

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v.~. -.,g) not just looking for shit, but looking for things like that. If you

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Have you ever asked for more people to do thatt t.h,.

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MILLER:

I don't believe I perceived that as a necd, and to be really honest with you D..

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N5 probably didn't say go do this and shnot me. Although if I had been told some-Ic.

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thing like that I would have had no probles at all having my organisation p.

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Is there any consideration let's say that you may give or expect to see

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S',' h back and say " Jesus christ look what I found all thess wires la this cabinet i~~

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were pu11ad off and dangling is the cabinet". Do you expect that kind of

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I iP-MILLEIs From a lot of people I would have guessed I would have expected it because c-s a3 6-.n..:.y

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that they expressed it sad it never got to me.

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WALIACIs gut that would go pretty far down in the ranks across the board, hyp,,

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MILLER:

In my mind it would. This is a place where you have a lot of people 2

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y and you know people in the numbers we have that didn't care, but you had p

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an awful lot of people I know by name and face that did care. That lived

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of people before this accident. I had concern groups as I called them.

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If you go look you will probably find that I met with every group on this

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[;j island probably once a month from security to hesith physica to asintenance to operations. But that was at the foreast level, and I tried to gauge J

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those times of concerns. I might not have known that because they might

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not have told me.

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Were those meetings something that was.one shot!

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No they were continuous. They were over a period of a year. Some of them ^ '

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to filtered, an'd also to give them a shot at me, and I did a lot of things.

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t.1 from it and I learned a lot of things from those meetings but I didn't leerm. ~l;

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Gary, another kind of thing that we've run acrosa sort of along the same j.h -

way, and I don't want to overstate this but let me just tall you what Y

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we were told. In talking to control room operations particularly and a couple pg-h.,

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1mprovements and then never hear of them again. And we were told that ftW.;.;.,.; p,,

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that was true even if later on a couple of years later, in fact that

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Qn improvement came through. Agata, I don't want to overstate but what we were p

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D it or was it because the people who were making suggestions were not doing AFr.p..) l' 44 a :...:.

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it according to the system that they should have been using to get 7 y;'.!'J.*1 '

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Were you able to discriminate whether that was Unit I or Unit II or

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WILLIAMS:

We have not talked to Unit I.

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t'y I think it would be interesting to talk to Unit 1 because I don't what

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you will get back.

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I don't think that the plant staff felt that

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think the ground rules in the system are very harsh. What were the ground rules ;

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wasn't safety required or didn't degrade the ability of the plant to rum 1001

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e.1-power, it wasn't a necessary change. That's what I was told,end if anybody ', ' N A L a.,
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h.E D.d is that that condensate polisher when it use to drain the water on the floor

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MQ isn't a safety problem. You see the guy that ande that suggestica has got

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oil on *everythingand we fomed that foot of water helped put it everywhere.

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pgg, ha that became a secondary problem of magnitude and it got changed

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in one day, the pipe went across the floor. What I as trying to say is tnat f

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Cary, you raise an interesting point having been part of that process on the

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he's right but that was never part of the rules that the operators I w; z.

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ht may be and, that may have been a breakdown u,.e'Y.'* C.J.,

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If you think about if you were an stat operator or a Cao and you ande 5

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suggestions you could almost be sure that none of thes would meet the w,. s t,

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go back and look at some of these changes and frequently find that the

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half of the stuf f never came back. So it was a tro way couaitment.

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Ferceived differently on both parts but I as sure that the operator knowing 6

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the ground rules. You see you take that whet you just said what de

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what comes to him. So what you are seeing is a result of that. I would think 4

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to aska a change. gut I think that the emotion of it would have been tone away.

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I think the emotion was still there from startup whom we had all of these

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Some of them were good ideas but some of them were you kase

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v the thing you could never make anybody in the enternal world understand

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is that there le not a plant running that can have 100 changes made today

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that would be better. I just think the ground rule we gave may have bees

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too harsh relative to evaluating the benefit, the cost benefit of the W~~$@.*?.?

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suggestion with an entional benefit the fact that we had put something is.

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I personally I went to Jack, got no whers. I tried to aske that

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change just by going to maintenance as the Superintendent.

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it before the Superintendent ought to have a circuit where he can 30 and set

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sort of thing. You know I perceived my people, they nnew I didn't have

{'.ty the ability to de that and I as just saying free an operators standpoint

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were sitting there talling him that and then every other day be sees a foot

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Its tough

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guy says hey that's that das polisher line and them its really hard to see.,..

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on a Saturday night we put the pipe in in 4 hours4.62963e-5 days <br />0.00111 hours <br />6.613757e-6 weeks <br />1.522e-6 months <br />. So what you saw is what a %.%g

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rules on changes because you could never build a plant and aske all the L

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changes that a good operator will tell you about. You know gichover locked k.'

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4 sometimes they aske a suggestion which look

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alright free a little point of view but sure enough you put it into the k:MJ:

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whole design it just won't work and one of the things that seemed to come p.;;,i.bw.E-3 O', map.d !

back they didn't get some feedback to give them the feeling that they had

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But see I couldn't even in my own mind see why we couldn't do some of them.

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f.~g, n*1 and I as honest person and I wasn't about to tell anybody that I agreed with-.

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j them. If the other circuit had existed we might have finally ende some of them.

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If I understand you correctly you are saying that you as the station f.'.T

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superintendent didn't have a pot of money and a certain amount of N,,

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so through a complete system everytime.

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Mit i rn, In the world of paper unless I really missed it, I had no authority

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to make any changes in Unit II.

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That was before it was turned over to operations?

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That's right, and I think you are looking at the operator and we only'.

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bE1 operated three months.

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What about Unit I you said Unit I took longer but you could get it donet y'^

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I thinh in the startup of Unit I we were able to locally do more.

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with stuf f that wasn't safety related. I don't believe like in Unit 1 T.

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was harder rule on design changes as far as how they got approved. I think M...:. :

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the system af ter you got commercial was the change mod system and the change

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ng change mods though I think we had made changes in the system allowing 3YN y%.i 9;

h it to be done with the Senior approval locally and that would have let no

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G.g-fgj make changes la the turbine plant, and we could buy the material and ty.g G.@f i

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stuff like that but if it was a capital we couldn't do it.

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gut I think there was the ability to do minor thlags and really that's '.' '..

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what we are talking about. If an operator wants to change the ESAS

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I think Unit I change mod systes and the fact that it had been runnias.

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What was the situation with respect to things like maintenance budgets-Rr -

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those got reviewed by a lot of people including me as a matter of fact but

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was there a certain amount of money that was set aside that was just for a

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If you look at the routine way we do business I don't believe we had E,9 5-te t O'*4r],

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was in fact the way we were going. We had cut that back continwusly.

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T.d.?.N Tou through that in there and you can say there's 15 or 12 instroent techs

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You had no aptica. Your real challeng3 was to gst priority I metatanames 1

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here with staffing levels la similar plants elsewhere.

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Before the accident we went through this. You could very seldom get f&.;

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,b.l).*;g LatiG We had a study aderway for Bob Arnold the 30th of March which was supposed Fy *4 r

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L What I saw in staffing and I was at a level where it should come hard

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[.[R jg was that I had 500 god-dammed people and that was enough, 6;M to e ci w

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to operate maintenance in each plant. I actually had 300

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t.j= f' y On Unit I you had basically tho'same level on Unit I in 74 and thea D

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recollection of an earlier conversation.I had when I joined the company

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E-DT J 'TM It had increased but nowhere near, I'd have to go back to the numbers het ^

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Ibh operations was staffed I think adequately at least at far as I could tell.

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You are talking a maintenance staff of roughly 40 mechanical l-

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of usintenance.

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people probably 35 mechanics and 35 instruments. 24 electrical, serving y, I e

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number of people and work and do a reasonable job without a contractee.

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$;j2 M11.1.I18 The thing was really aqueening us before the accident. Was squeesing m

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me la the elimination of contractors. We never did a major job in Met-Ed.

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You mentioned earlier that understood or perceived problems in Ep and E,3 w"- _4' ns p.. :.wy

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Well, I say that my relation to the heelth physics thins was becatee

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WILLERt supervisors, shift foreana la an ettempt to get that out and get it out nd; N

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p ta the opes. I think that health phystes

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the one that asked for that audit verbally at least

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with Jack. I was looking for oose independent way to get those problems t - j,y6,,.y out. I think ta my mind it was low. It was probably worse la Unit II.

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Again, look at the Health Phystes staff. I had three or four foremes kr pij

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I could not convince anybody at the time t6 lacrease

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0 there was nobody at the health physico point. You were on sa honor n.,

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'LY.I WILLIAM 5:

Did Unit 2 because of this change or

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I think that Unit I felt that they were setting the worse of this la the 7.../.g,,

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V.y' s, Okay, we took our mest talent south. We had tr:.

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Why did you have to?

.: g, N-N MILLER Secause there wasn't enough talent to go around. The shift foremen la

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weren't ready because they didn't have the depth of emperience is

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[" l were the shif t supervisors. If you look at Unit It's operation there w.a

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Mb were all kind of problems starting occur on the startup program.

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would be a shif t supervisor la both units and I did that af ter the head p=%.,, ;

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along with some other problems that we had. We had turnover operations a.s.. +.

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,f okay aak Mekaffed as late as we could. I don't think we staffed Unit 11 94 lJ.Y; until we absolutely had to. We staffed Unit 1 1969-70, Dait I went

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(..:h UM commercial 74. We staffed Unit II around 77.

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I think its sa industry problem. We were looking at that. It was at m.-

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It was the operator level

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But one of the

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do this so we could know we had enough of extra la each shift I,

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uh to get off and get training. I think operations felt that they weren't

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MILLER:

We were probably light la Unit 11. We hired savy auxiliary operators k,J;,r

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in the na -

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That means the guy sweeping the floor le the guy I pt three -

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years as an A0A. He's qualified, but he's in no way pt the depth of g* P.

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F e,W curve is still, you know he's still on a lecrning curvu I think 7

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[.' 119 people to long running plants, its very easy to go into one of these g.

[.gQ l*Y :.'s things prior to operation and sat a pod job and work your 45 hours5.208333e-4 days <br />0.0125 hours <br />7.440476e-5 weeks <br />1.71225e-5 months <br /> F.s,.

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a week and worry about the procedures you are going to use la three years.

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its 7 days a week. I think some of thats the reason. We were looking d,,.

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$b?I'.l at ways to make that more comfortable to more people. I had y tten appewvat I

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J."jp,94n I had gotten approval for eight shift supervis@ t.

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for them.

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have let me keep two of than of f shif t. But that stuff all came late..

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y It all came af ter horrendous discussions with matriz and justificatices.

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I also thought we oeeded shif t fores.ea supervisor type but we

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hadn't proved that to people yet. We have never run the two mits f.

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We always f.alked about s dual shif t supervisor, but we never have done that.

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VC if this hadn't occurred I think we would have eventually proved to t

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management you had to have another sixth guy.

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.A Why was the decision made back in 1974 or so to go from six shifts

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J3 down to five shif ta!

M11.1.ER:

Number of people. We went into six shif ts when Met-Ed what commercial h.... @i$.d t*j a=e-Nm.,M.. %. T;l )

on Unit 1.

I case out of it. I was involved in the decision to ecae 57 *:. 1**d r

r If you look at Unit I we had auxiliary operators that were Unit 11

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I ng.1.f c 3 second unit got delayed and we had 7, 8 9 guys on a shift auxiliary

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,;:i, 4 MILLER operators. Those guys were the guye pushing buttoos for startup people.

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Unit II when I got on to six shif ts I only three or four-er five

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and that ain't enough. I had te go to five to get more people. Its as simple as that, and that meant training sacrifice. To the operator

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  • f he's just strictly you don't want to espand your das manning is the way p.,W..

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they look at it I'm sure. The other thing was locked into this auxiliary

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progras. I did hire so.no auxiliary operators out of the Navy. We went

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l up in 1975 or 76 and got some, but I had to make a deal with the untos

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to do that. We had started this auxiliary

_ stuff which meant you had very inexperienced people at the bottom. We'd never made that

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l work and yet there we were stuck with another unit. It all came at once.

m-Lli C CA Tv Tou had to start two years earlier to be ready.

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Let me touch on something else that you asationed. That is trafatae I

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aspects. Talking to the training people they indicated that they have

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had some feedback maybe over the last year or so from I guese primarily

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from the shift supervisors that they were uncomfortable with the level cY %

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, ; ~ ' r. ?.. ~;g'gy of training that some of the most recent operators had received. Were j

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you aware of thief qcm s.

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Training, when you review this kind of stuff I wish I could remember

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better. When you ask what I did every day. I was the guy involved

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with Dick Zechman when he didn't pass his license.. I'm the guy that if.*

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On training it was constantly a probles.

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that's the way it was.

b:..ws Everytime I went to, not even talkiss maintenance, everytime I went to

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i ;r a shif t foremen or shif t supervisor meeting one of the single most m

lj emotional complaint was training. 1.ack of. Lack of cosmitment. Lack 3g.*gj.'

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of real training, and I personally believe you can't trefa guye M

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to run a plant in a classroom. Talk about it. Your in training

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your in on the hands on its still a part of it, you have to get out

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,d you can't get that without being there. The training department didn't

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{;;gj appear to be able to spend much time training you. By that I mesa

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k:..h the instructor, we pumped good people down there. You look at the w

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each other these names. We had Marsh Beers he is a good supervisor.

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A lot of guys down there, Nelson Brown, they were all operators 7;'

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they didn't appear to be able to live with whatever their paperwork h/..'

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?D when the Aux C class came la the shif t supervisors so down there and and they

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f'..;t.3 six shif ts was I was trying to force shif t supervisors and shift foremen

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got at what we could do to improve it. To make it work I guesa real.

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Maybe we didn't look at from an educational standpoint. That is we sever

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approached training from a trainer standpoint. Maybe that would have 9.u -

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helped. You know we always approached it by putting a auta and bolts D.*..

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c -.;. 5 putting a department head in there that was prof esalonally oriented to Q.yffl trainias. Dick Zechama probably wasn't even in training for the last year.

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Es was spending him tian on licensing if you go look. You started with e

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he is not that level of guy. I think we suffered. I think the demande y

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MILLER:

on the department went way beyond they could do with the number f (,

of people they had. I think they spent more time talking them training, y[,I

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and I didn't know how to get it done. I heard it. I lived with it'.

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I go down there now n

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They tell se today we haven't changed it. I went down the other H.,M

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week and listened to a lecture but I heard this stuf f.

I went dows

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7:00 a.m. the other morning and set in on a lecture. I set in os I-M.

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E 'Z a lecture on Reactor Coolant Systen and I didn't learn anything, and 1 c.

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Y.W have been a long time since I've been trained. You know what I as saying.

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and went af ter Herbein about hey you know we go to the hearing these CEO's s.

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We can't have that happen now.

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,.1 tell people hey this is all bullshit training.

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.y. v. 1.I I went to I.awyer and now we are going to do something.

We going to change fl.,..

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y some things. But I'm just saying I don't think that they perceive c ~..,. i y%r,

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g., -. ~9 the training would change. You know the question I set from Mike Ross

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and shif t supervisors is how come our people aren't dofas the trainias.

',;i (N " M I looked at all the training modules and that's t..iat I went

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2 and did with See11ager before he lof t.

Tried to make sure thats what la

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those saadules was being taught by people that are going to teach the people

<e You cannot have these people sitting in this training till a.

something.

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E 9' April let and have them all come out. The guy they sent up here from f.-

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BW is a nice guy but he didn't even know bypass from a Q

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Be didn't kave anything about operations, and you can't put him up against

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f*5W This is the kind of probles we had before the accident.

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b I went down that day I soved quick. Its not my department but I said hell

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So I don't think we've corrected that problem and I don't know how the

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You know Sandy's got a hell of as organisation p.%g hell you get at it.

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fk set up for training but I as not sure that the implementation of it la correct.

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is the any that you chose for the top of trainias departamat MT;

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!au Roddia comunittee that Diechamp's set up. A guy in that coenittee

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'S U.M entry at a high enough level in the corporation that when you really f

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b* $/M in somebody that really is a shining light.

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I as also convinced that we do more training than most people.

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NIU.ER:

/g,3,1k Ve are hard on ourselves. You gotta be. We always vers. We've pe.

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N. ? D KIATENs That's exactly the reason this particular committee drew os Q

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The professional type training.

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i, :?.3 has dropped off to a very low level. Is this because traininJ is being

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it gives a lower priority o ocause the training te viewed as not beise v.- -n

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  • ys; MILLEtt The training dropped cli as the department heads Fr~ri.5}d,

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3efore the accideat...

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in January when I got the six shif ts appoved through Jack I had told L.n a,fs.

Mike Ross that everybody went to training and if there was an exception N'j.,.:.

1 would have to know the name or the reason. I kept trying to go back M.,e, g, nn.

j af ter Seelinger who was training guy. I was at that point that

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, [I 1 wasn't convinced we were training. What I coes to find out is that tx-j the simulator started in January. You go look and then the refueling l % L. M:

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So 1 iQ"' j' occurred and operations had to so into dif ferent shif ts setups.

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t couldn't monitor that ability or that performance till summer.

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Ue never annagerablised enforced the training connittment or decided t'...

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to until af ter startup, and we never were able to monitor that because m

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of the fact that this Lynchburg thing occurred, then the refueling which.

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I'm sure the operator felt we never really I.

h'w:.h puts operations in 12 hour1.388889e-4 days <br />0.00333 hours <br />1.984127e-5 weeks <br />4.566e-6 months <br /> days.

get

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!.:7 thought it was more important than going to work, and we didn't.

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1 think we've recognized.

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O rest of the stafff Engineering and supervision.

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MILLEnt pg every technical school trips when we couldn't 30 west of the Mississippi a g ut z.:.

to start with. I's just saying free a technicias er an instrument

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Let as ask a question about training. Do you feel that the staff.

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The Unit II engineers for the last two years have e.

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They had no time.

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Maybe l'il ask an unf air question, but uithout that training were they ki[h@'tW y/ !

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qualified to do the job they were doing?

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Ihy-I 2F I I think they could have done a better job with training but I think they h/M#:. l

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j were qualified because of the fact. That's a hard question. The first l 44y3k:. : l 9?

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thing you have to ask yourself what's the job they are supposed to do.

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assigned to it understood it.

I think he vaderstood it well enough

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I don't think the training cut out of fected his ability to functica se

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None. You mean as ~ ar as the ability of the electrical guy to

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gg{lcf No, more in the sense of the auxiliary ICS guy who is making judgements

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performance?

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I don't think he had training in that but I think that some of the guye you'reT.th,..--e MILLER:

talking about had enough time here, enough freedom that they understood

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engineers that were here in Unit 2 were here through startup and they on the v

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job pt a lot of that.

But they would have understood their relation with the

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[q f.N R3ATENs I was just about to ask that questica. When I was interviewing guys

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be put through a progras. I probably had guys in Unit I that came here p.

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secause they were never forced out. Its herder to ep

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Let as ask you a little dif ferent question. In the plant organisation r

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f +^.3M I kind of feel that rested with the Unit Superintendent. Ia Omit I l

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In Unit 11 we felt and I was a part of r-e.

P '6 ~ Md I firmly feel it rested there.

li V;'g;;-).% q'0 that we had designed a system to make those procedures as good or better

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that that accountability really rested on.

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I as sure that Jim Seelinger as the Unit Superintendeat A.C R:'M MILLER:

I fest it did.

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would have reviewed any change or any thought process gY L:Lc, ur-

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Along the same lines se procedures and changes. what kind of support

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written and we went commercial.

G.'C Let's take it af ter the commercial and really it wouldn't seem to me

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CM to aske much difference between Unit I and Unit II.

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Saying both Units are consercial I don't think we looked very much Q

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that they were inadequate. I think we felt at that time they were h.

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So I don't think we felt we had a big procedures needs, Wl"

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h help and so forth, did you get the kind of support you felt you needed h

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i,f-f/jI from of f-site. Reading, or wherever else.

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I can honestly say that I never went to ask for it that I didn't get g;l q r...{e

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I an also saying that we didn't ask for it that auch. I think 6

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No. I don't mean on procedures. I mean in general. In lots of ditforent areas.

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structured the same so that supposedly a lot of people didn't report to T'

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involved in any problem in any department. Okay. So If I got

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S'MC'7; involved that meant the people that worked for me got involved.

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k.. W....J3fA nat meant if I was involved with he would be the first

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other line managers. I think when you get to the engineering people

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.h like they f elt that Reading was not capable yet of responding. I just h.pi+ -

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there was nobody up there that could review one of Dick NQg Q.sy.. s.,.Q p:gA(.fn changes. Talking about off-site support I don't believe the people 4., ;,m$+

here felt that I think the Unit II people especially, I don't Reading

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aQ T and I think that the people here didn't really think you could get help.

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Let me ask you a question in a different area. What was the general W,.

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philosophy that you imposed or would have wanted to impose on the 4r3 operating staf f in terms of their use of pr.edures and authority that g

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they had to deviate from procedures.

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Fersonally, I am procedure orientad, and always have been since I came MIII,ER:

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things. It meant to assure that we wrote something, reviewed it, tried it

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deviate f rom the procedure. You also have to recognise that when 1 came n

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compliance, which is the only real way to enforce them. So you got to t.

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trained and accountable and supposed to be smart enough to know whos pg,v. s..

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from the guy that's on that panel up there.

u gut I have been N-m,.. 4 involved in some procedure probleme like when Unit I overfilled the vessel

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that.

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have been using it for four years, but now its no good. You get back s..,

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Your adherence to procedures is the that your procedu se isn't adequate.

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only way to run a place of this nature.

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under more nornsi circumstances where the operator and/or the shift er;'.; E % D 5%4,6 supervisor carrying out a procedure and hay thia just doesn't make sense.

[$f;'jf 1 can't do it that way I am gotas to do it some other way. 'Do you feet

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they just sort of work around it and let it go.

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to enforce and the pain it takes to change that procedure and opposed to

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given normal operation before he would call a halt to a process.

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Frobably a good bit.

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I think he was very strongly told by like myself that bere are the v4 ;

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Was he in your opinic.n there as more of a ses.ior CEO then he was m.:p-P-

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or had that changed by the time you became operationally.

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administrative load on the foremenf

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Aonther questica from one of the earlier things you said

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What was the nature of the kind of things you talked about?

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An awful lot of it was policy, getting things done or setting response 3,

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.y to the POD in each unit and try to go out once a week with a superintendent M' ; S.c{s[t;.

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as time would allow.

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Cary to your knowledge was there ever a test done during the startup OcVe?ny of Unit 11 natural circulation?

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I think, there are two tests that come into my mind, but its been a long V % 2i; 2 time. Cooldown outside the control room and shutdown outsids the control

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circulation is kind of different then what you probably would today.

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that you were comfortable with the way things were.

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  • I dont think t lat this plant was pushed into commercial operation.

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Pf.'M and I thought that if you y back and look at ths October meeting

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that If I thought we weren't ready I would have said so. Maybe I would

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And, I as specifically asking for pnyvymrpmursw what your judgement

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MILLER:

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"i ready but we were light.

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[l@%i Was there any advantage aside from the financial advantages of being 2.

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commmercial, was there any advantages in your mind or disadvantages Pi;,

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To be honest with you in'sy mind it was harder to go commercial because

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You know when I had direcNavolvement Elnerrrmtr1rr 7, ~.*;

I lost some support.

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Do you understand the reason for the turnover in Unit Superintendent it.):$

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I don't know. I think one of the reasons is we had excellent people 1,.

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Nobody wanted my job. That's what you are looking at. How asny guye 4'

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vanced the job. That's what you are telling me.

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,,.j, talking to one or two guys in this room about coming in and they said no.

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Why did they say no.

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they didn't want to live here. We got to change that. Seelinger got to m

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g,pj;gg held two jobs, thats no excuse maybe I shouldn't have done it. Maybe z

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M11. leg 1 think that hurt us a lot. Its hard to imagine what that does to you.

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I have one more guestion following these things sad then I want to shift

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..l, gears a little bit, you are aware of the fact that investigations

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Cary I want to get back to a question if 1 told you that the emergency f eedwateE Me lineup is wrong

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Yeah, it would.

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You mean it was wrong...

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The procedure didn't implement the design.

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That's exactly correct.

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Well okay how was the engineer known the design.

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D.t.$?n The issue or point out is that the toch spec serves as the basis for te.w,mf f*[~M.,,.1 WALL. ACE:

everything that's done and yet the toch spec in their basis is not 2

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open area in procedures and in operations. You know its a regulatory We W.1%

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I don't know. It wouldn't it.

It would be hard to say it would hurt it.

I as not sure we would catch it.

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shut and test the, what are you testing those stupid check valves for that Wi;;y$

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-eT- ~- ".;.; j G ;.,; /N MILLER: told to do that. So you do that you start looking at the line up h. x.,w w m.y ,,],. } Now you utart .h.. s M the system wasn't designed to do that test. k.*'. .a.... ~ o ' ;' *

  • 'H %.. r-1 I think the minute you started down that road you took 'a chance

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.m-: O..,. ] that you weren't doing that was to independently revier your procedures f.,q .t.:. 7.';p ;,w ag r i..,9' y by a separate group asking that question. '%g 9.).j'. 7 ew.y J J f'f E-*".Zf? i The only reason I bring this one up is because of my past involvement E n, h, T W, WALLACE: wi with the system and I am not even sure that would do it because if you ... d, : *.* 'h w,.

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y ,. a.), ~ M Irr;'4.g locked it out of the function in all cases. . ", }t.f.) P7.7. h '. O.N.

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  • 417 WALIACIs

) L'~VJ;w That is the question of the PORC workload. In talkins with it. ty gf.p% Ceorge Eunder about the FORC the impression we got that the NES .R g 'M r.~..- g I 5.4-4 N -SM load was a 35 hour a week load and then they had to do there other .k 7fM %~'* <1 [l t?,*:5';;c.4h7.'1M Eas that been the practice in the long terut

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tv m i(.g,.,,,-- MILLEas In the neighborhood of like 12-20. t. h ketN ; than what George said. In other words it was still 2^%.y That still lef t the guy his regular workload. ( . _ %g. Right now the Unit ! PORC la 30 hours a week. more than one job.

.gs j, And they are not doing anything but the stuf f we are talking about

.t., If its 30 hours now it will be 60 if we are talking - NU d. doing next year. We are going to have to watch that. t!,'.Qj. about April 1 Di.g' Its 30 hours a week and what they are doing is what n all know they t,,.. p - s.. & s?.", - Stuff is changing everyday in design. .W: are reviewing changes to procedures. g/.M, Feople are saying they can't even set the chenje, can't even tell. the M75.4 gpi'. g;;,O., Charlie Eartman in the FORC i Its tough. . Q* ia. i criteria ao 30 hours a week and you are right there are 30 more hours of work [ C. i E i. And we are going to Isve that same problem up North. e f... t N !_ that need doing. gut I don't believe the Unit II PORC load af ter we went coassereial p(! ? if>l .w. 'I ittee. was much more than 12-20 and that's probably heavy for a cossa gps.;- d one ,. y .' Q, When you expect that you only have one electrical engineer an c,h Before that period 50% of his g g. a _ engineer that's still too heavy. ~ 9 J MW,., work load. g.,, e; s n; h. g. '... I want to give you some time to consent on a very broad question 4, '~ K/, u M.',. ifics. ~ M,4 KIATEE and if we have any time lef t of f I'll come back to more spec f'%. -+:-, ',; c You have had a lot of time to think about this p.,. D.h f them is ,.i.u there are several says of asking the next question one o ' { G..f. f rom your perspective today what are the things that we ought to do ' d,l7

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.....w- (( dif ferently in the future to minimize the probability of being jK What are the kind of questions that maybe .k' ' c.s TL51 in the situation we are now. L.', [,]i;; that we ought to have asked you that we haven't aske D, d you. ~e- .-g 'gg 'u= ' c. y 4. (f; " W; l hu. 1:. ty g.* e s 1 4 'yv i O. 2," s'..tf$ g aM n%ay.w s m gj e r..g s < ;. n. .) k:n t' .e Wh -= M $@M s m u.. M. I ,Tii{, I..,},.3 h !; a d l $Ik @

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saying they didn't believe. hy needed note information to confirm it. Q.,[ Ny I was in the front assin, so I didn't need any more information. Q Qf. s I {. ' Da ' f. 9 I did everything I could. f 7E @M*.J Because I as convinced that some guy like you had been looking at those 'd..} ,3 ! L'I Wi=y,] parameters at 9:00 in the morning and had told as four or five straight hy A. r ~isH I could never set any 8 v,;J

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l; I have been asked by lawyers, who ' t J. ra sw p..:- m organized shot out of the thing. ^ .;.nt h Talk to somebody whose been in a war or -3h F did you ask. I don't resember. a e... : E'['jf.5 < So I didn't keep a log. jN h'9 in an emergency and see what they remember. iTY T -a".%.a.fj I wish I had one. But that's subjective. I think you are doing s e e .'q.}.,,g I think the cousmand role of shif t supervisor is really w.. of the things. p. important but I think the ability to get help from a separate persos k: Or ,d.:D or separate body or separate group that helpe in practice beforehand O WQ W t l

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N... 5'E 7.2 ' pL that is what we are going to end up doing. I think that's going to let j[';. n 4."-M he whole day we never analysed what we had. ?'if% you analyse the stuff. m[ kin. b Bell, we didn't the next day where guye ',J. I (' *rb~,% Not the people, but we just had We as a company never did. 7e p ry. & sitting here trying to interview you. 2'.. 4.'. @!i..kg, We didn't even know what happened to us.a ad I think Y*p Q s:- not analysed it. @' :%.a % if you beforehood practice la the analytical ability I think that's f;; ' n V.f'.~ r ] $ N 'M Because this is going to happen again. - t G 5, Different .h going to help you. n. r~..Ns $x ,e m .m:y rM ,. ap w.,,'h n** % s.,Z'?*'* m'.. l Ley a .~

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and they'll be there. p. .~. We resolved that and 1 %..l.l7 g,. " F We'll never have the same probles agalo. ,D ;'.Nm 14NC sometimes f eel that we focus so narrowly on that we still haven't .6.l got our hands on how we approach the nest problem that we doe't . : Y.L. [] -[, .'1..;y

  • 6'47 -

.L-R anticipate, and how we respond to it. L.-> e _. Q.;.,.. But I think that number one emergency planning is toins to be ~f[.7 r

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MIL.I.II: 2 :.y nQ You talk to other plant superir.tendent and they , M:7 sh.. a.. real beefing up. p;c.h.a b?...y will tell you they huddle on a yriday af tornoon and discuan it. . /. y.. p., m'. Ve ran the best emergency drills here in the cotstry I bet and I say - ' W..: SaJJ

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,y that because Jack forced as into that every year and if f.s hadn't 9.i, n.. c:w', m k.; 'j Saccr.41y. I think that ,t:'s L' 4 t< < M 1 would have been in trouble that day.

k. " g technical analytical ability la the crisis has been changed.

.,yP - I think ... gl!*, py 7 ' f. >.7 its defined and look at all the coepanies they all got a tod4alcally z...~o. ,,;.,A.

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p I ','. i analytical group they call it what they want plus the NBC will probably. ,4,.. f ' V. p' M c~,- ..-[ . ?,t t. .7 I think yout best abot at the respond and analyse totally differently. M... ([. '"'l $y-next one is to be able to independectly evaluate it and tell the 3 _q . :: :. 4 t You can't do it like tie way we were doing '

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p' 1 ~; .r guy what to do whose there. bd. 51, It has to be, there has to be f.j, b Y'yh some things the day af ter the accident.

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,e 5p: m a guy making a decision. I don't care what you aty. A group don't ' 'p.

!;.l But I think traising. I'm not sure we got the,,,,,,,,,, in training

..[.i-work. s.W.. r 4. . [.. ..e yet. . h. 6.{ !.,,j l Do you have any imprese1ons of the new simulator trainios. yr-h IANG: But of ,, {.,1 Jim Seelinger had excellent impressions of it.

  • 1 h

MIt.123s I have not. y f*. 'w.i . f a,- course he also watched thes so down there and talk about a s l'.,";.* N.

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.qQ to write objectives and goals in the procedures.

  1. .f MILLER:

gjg y Okay. I think .g P7 *g happens again its going to be outside the procedure. v. g.:.c". y thet we don't waat to set ta complicated. I like some of the etuf f. p t.T. l.n 3.? There still aren't that many prirciples is E' NG3t The heat transf er stuf f. if;y. h;. f We got ? u +aq this plant, and that's what we got away f rom ia my mind. p Dl;r;; into the matria and all the other stuff. I can remember when I had n *v;.s $NN a course in college dynamics"I'uI"i2tocomeinand [

y. u.3 It wasn't a cookbook

[ [' # . ', A nlK. write something on the board you couldn't do. L ~- ' What you had to do was think, and the first thing you had { d :'n.. w~.?q probles. f, There was no solution. w. /wg4 to do was what five principles apply. r .e... ,, g.,. I think we got to keep that kind of a freshness in the operator (c s. g ..a.- k. ',,. : ) g training, and not get to the point where he is going down a list

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I think k.6..'n The valves open, you go there you go here. .. ~ m c.. s of options. '. - ~..., ;g I really think that the most insportsat {!D.;-] that's where ve lose track. N thing we are doing ta the support we are going to give s-cte e. "l',. .w.- when it happens again, and that support is now organized. ~ y,$'N %.7 Eft.'.j.?2 * ? t.. u: c.,.. I hope the training becomes more uniformed and La closely looked v.. s .4 f.?, at from the standpoint is it having the desired effect and the other I[ NE.N l t thing you are talking about most of the priori:1 tion of informat os d,,. vw,,a J.:c;ha.s. 2;.$ sy that I mean somehow making sure that we are looking l you has. .[? f; ;,... it,.@. We being the shif t supervisor. .a at the right information we need. ?).? "..c4 That's hard to do but to me that's very important. f... s 4 J.;, Jg [, b., d w4M g i.s., c. o.4l l , e...,. g g y l K

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'T.:. :.. : %;,,y,,_;_. et.e m..i ra _ -- .-.r m- !_s : o.. M..:n, gM I MILLER: Zeve shouldn't have been out in secondary plant. 1 hat's where the N[y r# U;' *j Mr g...-k$ problems are. That's where the problema always were. We got to get EcM J[..

  • it to the point where whom a transient occurs that man in the control h",

~, '.; i s~ n n roon is in command of that reactor plant. If you really think about W C, :.." *' :. g.

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it Bill Zewe wasn't even in the control room for the first hour. i.L.. v' S.;.i. # ,,}J People there were just doing their thing. G.

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LONC: Most of your response to the accident. But how about the reisted . s m .a c to the everyday operation and E U M of the plast. What do you think U, 1 ,.7 F *- 1 (g, Jf.e J.3 + y. ...w (? N... AM... IIIIIKE the key lessons there aref 4> y v;.., a

i ..'M MILLER:

I think the superintendent that runs one of these has to be gives y' C:...' '.'.;*.1 He ? WS~g,.- a job with a scope that lets him worry about the safe operation. fy..* L-r p '. f.... d has to be the guy, his job has to be narrower then.we say we are going E; - p-le. -.

  • iL MWM4 to do that, I don't think we've doce it yet. You said it on paper and f: t

%' ~.QC p k 1 think that you got to hold his job to that. You got to sacrifice j,4 M.y.N,; g f- '~[,?.E " that level of guy to run the operation, not to worry about security,

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j not to worry about personnel, not to worry about, he's going to rum

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that operation day to day. He's going to stay into it. I think the only y; tr y a. ra.4. answer is to get that guy in the right leval of detail. gecause thes yon w e L-W are going to find out whether f p4 '.. ).a. < Et

  • :1 M,

because if you pick the right guy he isn't going to accept that level }lf L m. N.m.,6 E t .'*"e,? E of non-attention of things. f@ .....q r. h. Take the right guy de we of f er enough salary, enough incentive to get the t.

9. 9; WILI.1AMS:

Et-i; 4 d }[;, I* M.3 right guy in that position. 3

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Mill,rt: I thina we do. I think we are close to it. I havs not seen any of j'] e a.- pglc'd 7.. m.a.. the people turn down any money but I haven't seen any of them leave e.8 ' l.O "." p3 p'...o n n y because of their a. alary, or benefits. I think we could do more and .suw g..} Op.M[ .Y D bus I think what we really got to look at is what are we asking his de Mj . 3.r. .c %f rt. 6 ', 2M p w,b:q5 with his time. 'I f3

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KEATENs Toen have to say that apparently we have been able to attract some k '.1

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h.: 0:*G*g.y) j people that I think personally are the right kinds. ' g%.4 g l:4 - ,Q MIIIIII 2.; it...,.i y.O* / 1-t fr2 7 ;. f Higher salaries aren't the answer. p,j F. c1 g,,. a m.

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MIIIIII The other thing is the demands on their time and the relationship p.,'7.4 1 rr. Lg. % 'i t. l

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so really tied up in our jobs that we forget that the rest of the world 6: :.. " m a, p.. ,y L:g.. is out there and IIas a management policy that's the kind of job

h. 3 W3 IS*x.: q we created are ones that only can be handled by forgetting the rest of

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r . :.t 7.,n MILLER: And you can't tell the guy to do that. You can't tell a guy to f'M M :,-l {;yj

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  • d.m spend 50 hours a week here. You got to give him a job that he can do.
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,.w . a s .4= k?;%.M And we haven't done that. I think that the way you do that is you can't p.. 'g e .T. [pfj.S'V5 expect him, look at Seelinger we had Seelinger involved in training - Q:Q ,.. >r A D'.:q 9 7,. ?..J and all kinds of stuff. Rey your job is operations and mainemaanes l.; t .t ,je ... jfVI of the plaat. I don't want you worrying about the probles , [j I ), lFlq r n d.'. 4 .j 4M that's what we got to do. Its as simple as that. I don't mean its that ~. a ;., *:=.,j staple. Its the number of people you put here to do a job. Tee it is. -M M.. M... w .-Q- . 1 P,. A.=

  • 1 The number of senior people that are in the area. Its true of all yi n.

..3 I (.s r...s ' 'i. ~ - ~.:.' ~ your organizations. You look right down the barrel of a sua and you know g1

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ey. g-j that there is nobody,else here and you define his job it ain't going to be {,'.: ] y' ,~ .a 3 9 ~ 'j._St i'@ l that way because people don't come to you. It's got to be other people ,k 2 . Sm:t +e.,.,.. y.,j

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.= < l with the same quality that are doing other things. And we have not does J.y [,:gey-N, E G.. $ that in the past and I don't think other people have. I could probably gw J.f.e.1l think of more things but I really think that the answers in people more t] . W f sr.) Q.. & i, ?a5 l ' li,..'pf.g than it is in the hardware or a procedure. By the answer is la people

f. 4

$$J.evd;C I mean the answer la how the organization is staffed.GNO 6 *.as pf ? 3.4 F . v.N!$h ..g.; N

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I d 1 I M1LLER: If there is a good shot at avoiding or keeping the operation to a high d.%ria:mm.1 l p quality its in the, number of people you put in and the coenitment you give .C 4 ry' ttt j .Pr. p'.v *... I f.% "> J to those people. 4:1:.:Cf:..A N.c..F... 9 WILLIAMS: What can you do dif ferent? Are you going to do anything dif ferent. 4 p e, g -M- . s w~ d ~ ) You have the same role of directors and orchestrators there. Are things wwe .-.r.+.,r...., P. ' t;.T.i..S.: - V ( going to be different/ Can they change at this point? br 4.#. EEATENs Asking the same question in a dif forent way, don't mean to put you on a $7.hl5 h

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j .u. h spot but this directed towards putting you on a spot are we in fact O.y?..r.; -- {j'fM.id 3 really doing that. p y,,,g... 3 MILLER: It appears to se that we are trying to do it with a Superintendent. Fl e.'.G F i a t q,e..[.% g.. 'IN You know if you look at the way we define their.tobe in the future we haven't e,.s- + (H done it yet. I think we are doing more than superficial things but - M,.i D E . m y

k., u...! t J F

its hard to tell that before you start. A lot of people don't even think . "N

  • 9 '* &.*

r. 4:. u e.1 . j, s[I 1 I k (u.;n.,. T about operating right now, because of the position we are in. But % p';.'- g [., we got to have more people to do the function in operating the plant ,- f',$g':'lA. =: ( , z.3,, w than va do now. A guy like myself right now I'm over in Unit 1 ,.f'h'O p g.;.m.c .t p now and I have 10 other areas probably. Other areas are low activity W.y.;:p

  • areas but a lot of then aren't. I don' M uy can annage health physica

.t ~..~ ' +i 'fT ' ' ' O~ security. ' t. g 4.1..:. i.A .r;" that's where its at. We got to get enough people to p i. o; 4 .4, f-'..a gQl':, C enough of those functions of f to where they should be. That means the i accountability goes to where it should be too. That's what we don't

  • e...i..C 'i. -

..g v. f(.J ..g A h; 'g (NE, wery well and may.be I wouldn't do any better if I was one step Ip" L*d up as far as secountability but we don't have accountability at the right. h.,,,,yp.i *,% c h. level. MW.,1 c. p< r.g .,v.-

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' R % *O,Y* W.(K.S&*V.$.Q*55:~Q[b::Q'~5WM$N'D-C'IC~EM-$.n.5 V.hii4&r>_?$ &(& p-w. ww.+ p.er-rw%.:*A*.v.r:w%g.;py;w-u;;w.w.:. ;-xf.C g;.. x.'i.+ glT$l".n e =p.e w P.. 7,y-. ..n... .,._ c._.n... ~,. t - b LA.. e . e_t. =. m.n,.. _.2 __m. s u . c -- e -n-- ~ ~ - - ~ . ~ - 9,;..,.M, t. c-, m. pj M1u tR: I think from a Superintendent's standpoint though from wh at I've ...n q ~ l psy. f.j seen on the charts and philosophically a lot will allow the superintendant N, 4.qQ: v. k... hei $.E :... W.h to worry more abou the operation than pre-accident. k ;2 C ".] KEATIN: Row do you get that accountability? .N,.Th5 l;.

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[* y MIR ER: You have to take a chance a suys soing to aske a mistake. That's t?/ G~W a.. what you have to do. Then you have to hold him accountable and that f-e.J - t ety...

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fH. .Et i means if people aren't doing the job you have do something about it. W8 7 5: imp WIRIAMS: But you have to be willing to say I don't know Jack let's set so and so M.e3[- p* p. $;) a a >. A.. -h in. ~. r -.. MIEIR: But it ain't just Jack. I don't Arnold, or I don't know 5 w:, J. A. y s'" - WIRIAM5: Jack runs to the same tune I realise that. 1fu J.. e.i. c,- [c:..;,;q - r MIEER: I think its you know Dan Showlin is the maintenance guy and if 8aW at m.Z n [- ;1 he's allowed to have ten maintenance guys why do I care how he has them kb.

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..GM how many of them are in place that's his job. But accountability is be k%.S, e.*

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does it. He's the ' guy that sigt.s up for it. That's the difference. He's. i h ,s. ;... r

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the guy that signs off on it, not as, not Jack, not Arnold and we haven't done.' f(iL 13

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.,'.,i that because I don't think the system shoves it up. The organisational p,1 A. i h. 1 f,.m. w. . !T EFIIER method we use which says that you set something more out of it y e.P .... I .a La: c- ;' if you get a higher level of assignment, what that does tf.c^n'.. z -, ta p..,. ky -$ IANC: The traditional utility system. %.L.-

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'-J ~ ',' d MIEER: And I don't kncv that. =, L n.... [ 14NCs That's why I mention those two becausa I do know those two la particular g r..... y,.; and I suspect some of the others could name some others but I do Ef(~'; w '. @ f;j know from persons 1 experience. f %.,,, l MIEIR But that 's the key to me. There are two sides to that now. People who - f.h l NY have never been held accountabile. How aany people have ever been fired gi'.N,'

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a p . c. L, 5, Nff t 8a I think from a Superintendent's standpoint thoush from wh at I've "?as.4., 6.,- d-r. j.., F Tj seen on the charts and philosophically a lot will e.Ilow the superintendent ' '. liq.Es i g' tw :. O to worry more abou the operation than pre-accident. N.N[ k y... :Lu [~Q EZATIM: Bow do you get that accountabilityt d r;- T, L i [*,M MILLER: Tou have to take a chance a guys going to aske a mistake. That's . h C?.t .i (Crd ,;..+... @ G-what you have to do. Iben you have to hold his accountable and that L' bH. s means if people aren't doing the job you have do something about it. T'3.e *q~ 9 m,4 m, t y '. i la - WILLIAMS: gut you have to be willing to say I don't know Jack let's get so and se ti.M; i, r F...o ge. W-

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W;... L,. W 3-s 2] MILLER: But it ain't just Jack. I don't Arnold, or I don't know n di L- .5 zc a rh.M... u. ' . 1 WILLIAM 5: Jack runs to the same tune I realise ths.t. ' f,%.i +. - c g;,- L.. y MILLER: I think its you know Den Shov11a is the maintenance guy and if

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L.:.. J 3 r does it. He's the' guy that sigt.s up for it. That's the difference. Ba's. ~~ i . yH ,r g,,r., +,, - y. r y;4yv, g.' - Q the guy that signs off on it, not me, not Jack, not Arnold and um haven't done - .3 f ;:'.' -[. jf that because I don't think the system shoves it up. The organisationni 5:. '.. d L:.;2 : n pi '.] 35EEEE method we use which says that you get something more out of it ?; ~ a m s

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And I don't know that. =, M:I -I.,4 ' 'i p'.,2 ;-.e 8 3 d; 4 r.:, A., LONC: That's why I mention those two because I do know those two in particular j ;.m h.1- [. . and I suspect some of the others could name some others but I de E ,E, 'M. know from personal experience. gh.,:.'.] m '. a,.. fN3. ,j .m j. I MILT.ER: gut that 's the key to me. There are two sides to that now. People who ..,h.: 3.. H,... a y-1 have never been held accountabile. How many people have ever been fired M Dis $1R is this companyt y;-g,y c.c c t -pm w w

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~; problema right now and I am just going to go out and deal with them. 65 :CtW :.. b2 If I'm the guys base and he ain't doing his job I should be able to g.g '. i.. d 2:W.g , E. inn - A sit down with him two or three times document it and has gone. h.h h r, p Why can't you do that? .prisg-L,.m +%,w LN. KEAIDI: MILLER: Because I don't have authority to do that. I don't have the authority T ~~ff. (.# w 1 [.; E b.. to do that. Never had. I don't have the authority to fire and hire.

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/ . l.WT....::,. I have the authority to be a part of the chain and a big part of it '1 ..c p.? .. y %..4.h' ": I fired a shift foreman took me a year and a half. n., . h,C.% - .e but I can't do it. L 9 They said it cossidn't be done that's the only reason I kept after it, t 'h.i.T*, "." ; p.: w pU;...\\.n... p. '.i. f;;;. Where is the bottleneck la this process? Personnel department, assageasst i~* .O :.7.- KEATEN: / E pg.;;f7 t.. '~ M.t. 1 4, above you or what? s Its in the way we do business.' ....'l',". j,. I It would take Jack Berbeia to Iga off ^ E:T.PP .s.s! .- :...i MILLER: and Jack Herbein and when they sign off on .h;- on that anybe Henry 1 kl1

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Because they are now signing off they're now the authority. , e. ~ r.. E of that. ,v.. v... r.. and they got to do it on a basis that they cas . J. . (?f R.- h.., ~ W Wlr. ' t : WALIACE: Thats the accountability. .4 3 g. . 9

4. f...y 3 that's right but if I don't have that accountability, Shov11a don't v.-

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r g. - 2. sC ' %yr We are staffing off with more people. We needed more people but ~ * . f?yc..,, rj Just my own opintoa. C;i.; n. g.. ? T.9 becaces I think sons people are riding too easy.

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.., _;. q., t f a. , ; ; -. A,. >. g. ; n, p..: ; - -.* e s s. ,,,3. s... s, O.,; J.p.. g... e.**:4q..., ,,,g.g,, r.... p..;,....% .o ;. a ::.?p . w.~.. y.s.- - - .. _.,m. m 9 .e ..- ~ .a. ~f'c'.~"*- _n_ ' Q g.,1 ny The trouble is you got to accept the fact a guy may aske a mi$take. ' MILLER: 3 w. s. p And you also got to create an environment for his where he can accept 5.h {q v!LLIAME: -#y.;. :t. - 7.*/ e _( that accountability.

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N MILLER: That's right. You can't just do it in a day. You saw the classic case t %., :~7.. _: O right in here with Hamilton. Okay that piece of paper came through as f,-,,. q . g'..;,. A2 for one of his people. Why should I sign that piece of papert That's .a..,. g-r. I.7 :-d m,e.a If gill Fels and Wayne Barris deserve a raise and Wayne and Mr. Mamilton e e::..w.. I,{ true. p'., has gone to the Personnel and Salary people and they have said thats . 8f ;.%4 g, [1,. - v. l.., uj y 3, not outside the guidelines and the position description meets the guide-

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s s,s. v {, b.b.~. KEATENs The really frustrating thing about that particular one is that the sees and that salary increase for them was originatt3 by wage and salary people. , 4..g ; 1 k.J 3 ...M W.V '. 3 - - ~ t,. '.1, I j MIU.ER: Teah, but q,- y y q. ~ ) e,

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e3 M, And two montha later we can't even find out who's supposed to sign it. y L. KEATEN: i.:. L'M n.-.. g e That's right but see right away at the lower end of that

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r.,. y . =i p. MILLER: ar-. ? $1. .[ WILLIAMS: And by the time you resolve it they'll be gone. y.. w 1 y. se.., te-But I as saying accountability is to taking a chance and the guys going 8 J.*. F _q', MILLEX: W. ~.., l ( - $l And it also when you don't do it it takes tias to do F.,n-to make a mistake.

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L I~'...T] anything, and that's good in some ways but that kills your operation. p The time it takes sometKees will make that problem go aw!Mause they leave d.j,.l F E. T'- or they forget it or it gets lost or it becomes non-applicable. U. : r-r F r: rd There is another element to this thing and that is the seceptability r. 1 k.O 14NG: M; g, m:1 of people making decistoo.

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r. c,... y e-... e. 5.M Q.j goes with it. I se not soit.g to aske the decision. I'm going to make .. (h-e.e .V F.. '..i a.,. *q y L ~.. ". n.':# Cary aske the decision and then it there is a mistake, at least he gotta w a o_. p 4.,u.,(! y 30 with as. p. U Ql'; :,y mil 1ER: That's two of us. We do tend to committee everything. Okay and I think [e p,,.(*q cp. $ +M.,rfi.{ that makes it hard to do anything. But that still comes to accountability. 'l.

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If a guy don't do his job do something about it. p 7 W.M., h W12 %: [i KEATEN: You're scared of getting accountability. m.4.,w;r L N h r. N We had a hundred and one thousand examples of that on March 28. [ p.l. C p 1 w.: 4 b...~. w I, p*f. **. G ( '. M... *' wie~ a :"Jd,'k,. ' I . L.s w - 4..... A y Q. i.e.:.M,.; r.,.>m P - s f.M * * '.-- b.i >......e.,,..- 8. ,* *^. - < .. ', 4. =.s ;, y

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