ML20211L430
| ML20211L430 | |
| Person / Time | |
|---|---|
| Site: | Palo Verde  |
| Issue date: | 03/04/1986 |
| From: | Van Brunt E ARIZONA PUBLIC SERVICE CO. (FORMERLY ARIZONA NUCLEAR |
| To: | Megdal S, Weeks M ARIZONA, STATE OF, ESGAZCC |
| Shared Package | |
| ML20211L363 | List: |
| References | |
| FOIA-86-314 NUDOCS 8607020078 | |
| Download: ML20211L430 (28) | |
Text
{{#Wiki_filter:. . . r 4 . hE. Arizona Nuclear Power Project P.O. box 52034 e PHOENIX. ARIZONA 85072 2034
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March 4, 1986 86-ANPP-35386 The Honorable sharon Megdal The Honorable Marcia Weeks The Arizona Corporation Commission 1210 West Washington Phoenix, AZ 85007
Dear Commissioners Megdal and Weeks:
In response to' your Ictter dated March 6, 1986, I wish to advise you that we have never utilized lie detector tests to determine the identity else of employees regarding who may have talked to the press or anyone any matters 7.t Palo Verde, with the exception of security. The issue at hand is solely a matter of security. The purpose of the lie detector tests is to determine which employee or employees disclosed " classified" or safeguards information to individuals who do not have the need to know such information. Safeguards information is any information which, through improper disclosure, of the power could be used to threaten the security and safe operation plant. Improper disclosure of this information is a 3 violation of Nuclear Regulatory Commission regulations. Therefore, when such disclosure occurs, it ,is mandatory that we take immediate action. It is in .this context and in accordance with our license
- with the Nuclear Regulatory Commission that we have followed this course of action.
It is unfortunate that we , have not discussed such matters with you previously. However, if the Consission wishes, we will attempt to arrange an executive session with NRC officials present to discuss this matter further. Very truly urs I s
- F F eu_ .w w E. E. Van Brunt, Jr.
Executive Vice President EEVB:asd cc: J.B. .itartin, NRC Region 5
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Officials cr"tibiz@ re tssts at Palo Verde l 2 on rate commission . l
.irge frank admission "
- sf situation at A-plant ,, .
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.Two enemben tion Commidonof thecri,;g,,,a Admos Pl ant out of the public view is a the owners of the plant. proper disclosure of this informa -the NRC asid a portion of 14 of lie-detector tests at Pale sym of a tendency to toput It is aimed at finding possible teon is a violation ,of Nuclear security operation was rated km.
herde Nudear Generating Station the face on the worst imprudent expenditures, which Regulatory Commission regula-1 melta.
"We had an exit interview wii-
'nd ed th . woukt be disallowed from the tions. them, and they never said anythir ~
e beuer serbiblic by frankinted admis., wouM *We beliew the public interest utilities rates.m auditis expected "I'herefwe, when such disclosure like that,"he said at the time.
'lon, of the situatimt s piant. : mu be.beuar an=d by funk a be.mphied in september. occum. se w rnandatmy that = tah . Doug schuwer, chief of aer h a kh addmond to Ed Van adsoissions of the maustaan, at Palo Cocunission Chairmes RensJen . immediate action. It is in this guanis for Region 6, refr-d ri Verde good or bad,just as na any of nings is out of stMe and could not. e context and m accordance with our scarity reasons to reveal .rea Brant, he plant's vice pr==idat for the other matters that ngulark bereached forcookment. license with tip NRC that we in question, saying ht specifyir sude r peoduction, Cocunissionem came before us. 'Ihe cos'- Van Unmt, in a reply to tk fol, lowed the course of action. the aress might make thsen vulne.
htarcia Weeks and Sharon Megdal and the pubhe must have an commissioners,said: ,It is unfortunate tht we how able tasabotere. said they have dincted the coramis. opportunity to jodge mfd "We bave never otilized lie. mot discumed auch ma,tters with you llowever, the areas er conces aion's esecutive secretary"to review * " dor." *1"**phere of openness and detector tests to determine h Previously. However if the commis- reportedly indude these Istest dc,',,,,wls" in con. care identity of een who may soon wishes, we will attempt to fications, undermanning, too muc nection with an audit of the plant "Accordingh, we hm direded have talked to i press or anyone anange an executsw sessa with* overtime and poorly completc thatis now under way. . else regarding any matters at Palo NRC officiels present to discuss reports to the NRC.
*"Ihe use of lidtector tests by the executive secretary of-the Verde, with the exception of secu. the matterfurther." -
Dan Canady, a 5-t_s. ft. 6 Arisona N W=e Power Project Caporation th=W to review rity. Ilowever, NRC spokesman Creg Palo Verde, said less than 30 as a mears of stopping news leaks is tiene latest developments with tim "The issue at hand h solely a Cook said Monday that the on,gmal workers are undergoing the test: o concan for the Anzona Corpora. eessettanta who will undertake ik matter of security.The purpose of news report "was cienn".and that lie said the testing began late las tion Commission," the two caramis. amlit of the Arisona Nuclear Power the lie. detector testa is to deter. no classified information was d> Geek and willend this week. sioners asid in theirletter. Project. anine which employee or employees dosed. Canady said it hanni yet bee They added: "Ibene medita are far too critical diactanad ' classified' or ' safeguards Van Bnmt sa d Monday b decided what action might be take i loathe future of our state to tolerate information* to individuals who do testing was begun after & Ari- against say employee found "While such testa rosy be as less-than-coroplete As.can=nre of the not have the need to know sock ame RepuMe disdmed last week thmugh the tests, to have leakam invasion of rights of employees, nr.d facts we require. We will accept me infonnation. . that one aspect of security theinformatio . while lie. detector testa are so nota. km." "Safegards information is any operations at the plant.was termed PaloVe desecurityisreaw .ep e . rioudy inaccurate tkt they are The construction audit is being information which, through im- ,,the worst m the ngion" by thne organizations. Two are con . 3-WW in ceert, we fir.d the emdected by ecerultants hired by pr=per diAe, couki be used to inspecias of the ,U.S. N'dar tract firms, Continental Securit-practice trochling in another re. the maility commismons of Arnone threaten the security and safe Hegulatory Commissian. Guards Inc. and Tatt Companic' spect. 'Iha
-He~tesg D10' .operatim--of tim power plant. Im. - faterv:,t estipisten came during an . International.& otheris operate
*Coropenies ngulated17 Hy ,
ew with plant officials after and directed by the Arimena Nu toenmismoe most possess the public trust, created by an atmosphere in ( b NRC's surpnse impecten, con- clear Power Project, a group cre chacted,Feb;10-It . whidi the coaunission and th ,',. Rega E covers Arimna, Cal .ated to evenee consortium h project by th ht ownsit. public feel that nothing is hidden. A E 'ma Washingtonand Oregon. h total met of the pkrt i WMear that the une of lie-detador , Last week, Van Brvat had denie'd 39.3 billion.
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ARIZONA CORPORATION COMMISSION .
. March 6, 1986 -
Mr. Ed VanBrunt Executive Vice President Arizona Nuclear Power Project 11226 N. 23rd Avenue Phoenix, Arizona 85029
Dear Mr. VanBrunf.:
The use of lie detector tests by the Arizona Nuclear Power . Project as a means of stopping news leaks is a concern for the Arizona Corporation Commission. While such testa may be an invasion of the rights of employees, and while lie detector tests are so notoriously inaccurato that they are inadmissible in i ! court, we find the practice troubling in another respect. Companies regulated by this commission must possoas the public ' trust, created by an atmosphere in which the Commission and the public feel that nothing is hidden. We fear that the use of lie detector tests to temporarily keep bad news about the Palo Verde nuclear power plant out of public view.is a symptom of a tendency to try to put the best face on 'the worst developments.
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We believe the public interest would be better served by frank admissions of the situation at .Palo Verde, good or bad, just as in any of the other matters that regularly come before us. The Commission and the public must have an opportunity to ' judge developments in an atmosphere of openness and candor. Accordingly,.we 51 ave directed the Executive Secretary of the l Corporation Commission to review these latest developments with 1 4 c the consultants who will undertake the audit of the Arizona l Nuclear Power Project. These audits are far too critical to the l
' future of our state to tolerate less than complete disclosure of l' the facts that we require. We will accept no less.
l Since oly, ; tS< hLOW Marcia Weeks Sharon Megdal i l i Commissioner Commicsioner ., f mr i ' E l ;, {}{D v ( ' ~
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. . LieLtests fail to find origin of Palo Verde news leak .
By JOHN %TAGGs tion Commisalon,who said the testa Arism aneembee s wt inhibit candor about the plant and
. Officials at the Palo Verde Nu. may be aninmion of privacy.
clear Generating Station say that In addition, M n' Scott of the despite, controversial lie.dehrtesta given to several employees, 'Tempe b sible Energy Educatla a ledto they still have not discovered who Arizona Attorney GenerNb Cor. lealmi information to the media bin to review the practice of using about a recent security evaluation lie detectors. of the plantby federalinspectors.
"There is nothing conclualve at On Monday, Corbin replied by all," plant spokaaman Dan Canady letter to Scott, saying he had no sa!d. "Weie still gathering in. authority in tha matter and sug.
formation." The tests were con- gesting that Scott contact federal
. cluded Friday,he said. officials or a private lawyer if he About 80 employees were given wants to pursue the matter. Scott the tests after it was leaked that wid he has not yet decided shat to one aspect of the nuclear. power .do.
plant's security operation was la. Meanwhile, Unit 2 at the triple-beled "the weret in the region" by reactor plant went into " Mode 4" an official of the,U.S. Nuclear ' early Monday. In Mode 4, water is Refiulatory Commission. at 210 degrew Fahrenheit, allowing J The testa sparked criticism from' Marcia Weeks and Shgren Megdal, plantborinning testa before operators to conduct Jission, ex. certain two members of the sQte Corpora- ,pected in late March critarly April., i l C0 v c 1 c For A-64-3t4 AB ) __ ' l
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k De s-sHor March 17, 1986 l ANPP EMPLOYEE REASSIGNED DURING SPECIAL INVESTIGATION A specist security investigation was begun ever two weeks ago when Arizona Nuclear Power Project officials became aware of a potential unauthorized disclosure of classified security information. As a result of information obtained during this ongoing investigation, one ANPP employee has Deen transferred to non-Palo Veirede activities. .
"The most sensitive aren in a nuclear power plant, is cccurity," said Ed Van Brunt,sExecutive Vice President of ANPP. "There is absolutely no way we will tolerate the 4 olightest breach of classified infoemation when it comes to ^
occurity. If we cannet maintain the appropriate security, then the safe operation of the plant comes into que'stion."
"It's unfortunate that apparently some of ouF employees fcund t.hemselves in the position of discussing such information with unauthorized individuals. However, any potential "cacurity" problarms that we may have, cannet be diac,ussed in t.he public domain if we are to provide the security necessary for an operating nuclear plant," Van Brunt concluded.
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7 O Palo Verde employee . g ". - is. demoted 2 weeks - after data-leak probe By information whe[t ,it comes, to an. JOHN STAGG3 n.e.sasa ws security. An employee of b Pslo Verde "If we ennnot maintain Nuclear Generating Station has appropriate security, then the[b been reassigned and demoted two operation of the plant comen.m, to safe, weeks after b start of an investi. question. It's unfortunate that ap. -
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gation into " potential disclosure of parently some of our employees classified security information," a 'found themselves in the position of plant spokesman said Monday. .discuuing such information with Polygraph tests were ordered in unauthonzed individuals. However, , , lata February byplant management any potential security problem thu - -
'atter a source told W Arisons we rnay have cannot be discussed m Republ/c that one aspect of the . the publicdomain." - -
security operations at Palo Verde The NRC said it has determined was labeled "the worst in the that no claulfled informatiori.has region" by the U.S. Nuclear Regula. been published as a result of.the tory Commlasion. leak. N.
"As a result of information Because of the polygraph testa, obtained during an ongoing investi- Myron Scott, rate intervenor:with '
I gation, one Arizona Nuclear Power the Tempe.bued Coalition for Ri-Pro}ect employee has been trans- spunsible Energy Education,*said ferred ties," to non Palo Verde activi. Monday that his group plans todir said. plant spokuman Den Canady "to announce legal action that*we will be taking with the NRQ"to He refused to comment as to penalize Arizora Public Service' Co whether Palo Verde officials be!! eve for its actions, which we believe,t 6 demoted employeeis the person were Intended to intimidate ~em-who told The Republic about the* ployee whistle blowers." "* .. NRC's comment. Canady said the transfer "does Use of the testa also was asn' ailed' involve a demotion with loss of by two members of the Arf 2dna pay, He refused to disclose the Corporation Comminion. Mar' cia employee's identity, new duties or Weeks and Sharon Magdal said'id'a how much pay is bemg lost. In March 5 letter to Van Brunt thit addition, Canady sauf, "The in. the testa not only might bkan quiry is ong Invasion of rivacy but also might' just followm, g upoing for informa-on some a while. We're inhibit canfor about the plant's U n that has Wn oW." - o ration. "" The NRC auesament concerning n addition
- theirletter saidNe' security was mada after a surprisa fear that the use of lie datector I inspection of security operations testa to temporanly keep bad news Feb.10.H' Doug Sc huster, chief of safe- plant out about of the the pub!!cPalo viewVerde is a nuclear.pqwer guards for the NRC's Region 5 s ptom of a tendencyto tryto put confirmed that an NRC official haj t a bes,t face on the worst de,nlog br a
tin e r gion he commissioners directef thf
, tbgion 5 la made up of Arizona, agenefs executin secretary *ta California. Oregon and Washington. I'VI'W th'se latest developmenta%
Officiais have refused to discuss in connection with an audit of.the b area in question, citing security plant thatis rjowunder way. i can'aiderationa. Unit 1 of the trip!v.rwactor p!snt Ed Van Brunt, the plant'a vice is not operating so techniciane can president for nuclear operations, perform routine maintanance. It asid,"The most sensitive area in a will be restarted in about 'four g
"nu lc ear plant is' security. There la ' weeks. Unit 2 is expected to begin $ I#
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the slightest breach of classified mid.1987. ! _~ ., l#6 al] l
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EMPLOYEES', ESPECIALLY IN THE AREAS OF' -
- 1. HANDLING
- GRIEVANCES AND . COMP _LAINTS OF THOSE EMPLOYEES.
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- 3. MAKING MEANINGFUL REC.0MME.NDATIONS FOR THE PROMOTION OF THOSE EMPLOYEES.
AND TOP LEVEL MANAGERS MUST SUPPORT FRONT LEVEL SUPERVISORS IN THESE AREAS. Y fat A 3 I4 , MANAGEMENT ASSOCIATED RESULTS COMPANY, INC . NU 0 Ai
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TO MANAGE - ALONG LINES OF EXCELLENCE THE POSITIVE "DO-RIGHT VOLUNTARILY" APPROACH MANAGERS MUST PROVIDE EMPLOYEES WITH
- 1. A METHOD TO VOICE COMPLAINTS.
- 2. CONSENSUS INTERPRETATIONS AND CONSISTENT APPLICATION OF POLICIES / RULES (EQUALITY OF BENEFIT).
- 3. POSITIVE CONSTRUCTIVE STEPWISE DISCIPLINE WITH EMPHASIS ON ,
COUNSELLING AND VERBAL /0RAL (EQUITY OF RESPONSIBILITY). t REMEMBER: MOST EMPLOYEES WANT TO D0 A GOOD JOB,
-SO LONG AS THEY REALIZE WHAT THEIR SUPERVISOR DESIRES AS A GOOD J0B.
AND-- A PRIME.MOTIVATOR IS KNOWING WHErd YOUR BOSS IS COMING FROM AND KNOWING HE IS PREDICTABLE AND CONSISTENT. Y l(_ NU 2 MANAGEMENT ASSOCIATED RESULTS COMPANY, INC. m 8-ece t4 Ag.
MANAGEMENT DEVELOPMENT APPROACH TRAINING { MANAGING ALONG LINES OF EXCELLENCE CONSENSUS / CONSISTENCY / MANAGEMENT'S INTERPRETATION COMMUNICATION UPWARD /ASK FOR HELP DOCUMENTATION ~ THOROUGHNESS COUNSELLING AND VERBAL / ORAL STEPS STEPWISE POSITIVE DISCIPLINE JOB PERFORMANCE / SENSORY FACTS CHECKLISTS AND REASONABLE CAUSE ANALYSIS D0 RIGHT VOLUNTARILY THERE IS NO QUICK ANSWER TO ANY QUESTION THE ROLE OF THE SUPERVISOR EXTEND TO OTHERS THE SAME DEGREE OF
- DIGNITY, RESPECT, AND CONSIDERATION THAT YOU WANT THEM TO EXTEND TO YOU.
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l ( CONSENSUS - UNIFORMITY IN INTERPRETATION
.... RULES AND POLICIES
... 0PERATING PROCEDURES
(: . . CONSISTENCY -UNIFORMITY OF APPLICATION
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....ALL SHIFTS
- ....BY ALL SUPERVISORS / MANAGERS 4
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CONSENSUS ( A TOP LEVEL FUNCTION UNIFORM INTERPRETATION OF: DEPARTMENTAL WORK RULES COMPANY RULES AND POLICIES . OPERATING POLICIES / PROCEDURES UNIFORM INTERPRETATION BY: MANAGER DEPARTMENT MANAGERS - SUPERVISORS INPUT FROM FRONT-LINE SUPERVISORS INTO RULES AND PROCEDURES COMMUNICATE UPWARD / ASK FOR HELP CONSISTENCY A MIDDLE / FRONT LEVEL FUNCTION HORIZONTAL - BETWEEN SUPERVISORS (ALL DEPARTMENTS: ALL SUPERVISORS) : ( E.G. - ONE SUPERVISOR FINDS WORK FOR EMPLOYEES TO D0 ON BAD WEATHER DAYS: ANOTHER SUPERVISOR LETS THE EMPLOYEES SIT AROUND ON BAD WEATHER DAYS. ~ E.G. - ONE SUPERVISOR COUNSELS AN EMPLOYEE UNDER HIS SUPER-VISION ABOUT TARDINESS IN REPORTING TO WORK: ANOTHER SUPERVISOR OVERLOOKS THIS WORK HABIT OF AN EMPLOYEE UNDER HIS SUPERVISION. VERTICAL - METHODOLOGY
- 1. DISCOVER AND DOCUMENT FACTS - DECIDE
- 2. COUNSEL AND/OR WARN - DOCUMENT
- 3. USE STEPWISE DISCIPLINE A. ORAL WARNING - DOCUMENT
- s. WRITTEN WARNING - DOCUMENT
- c. SUSPENSION - DOCUMENT
- o. TERMINATION - REMEMBER TERMINATION IS " CAPITAL PUNISHMENT" 0F INDUSTRY b MIDDLE LEVEL MANAGERS MUST POLISH AND RESPOND.
NU 5 7, , , ,, g,3 ,4 MANAGEMENT ASSOCIATED RESULTS COMPANY, INC. Al
i PARTS 0F "THE POSITIVE. APPROACH" TRUST IS A KEY IN STABLE EMPLOYEE / SUPERVISOR RELATIONSHIPS. PREDICTABILITY IS A KEY.
"D0UBLE STANDARDS" DESTROY THE GOOD FAITH RELATIONSHIP.
"D0 RIGHT VOLUNTA'RILY" ACCORDING TO WHAT RULES, POLICIES, AND CONSENSUS INTERPRETATIONS SAY IS RIGHT.
A MAJOR EMPLOYEE MOTIVATOR IS -
" KNOWING WHERE THE SUPERVISOR IS COMING FROM" 'l AND "THAT HE/SHE COMES FROM THE SAME PLACE CONSISTENTLY."
SUPERVISORY PRESENCE / MANAGEMENT VISIBILITY AND AVAILABILITY IS CRITICAL. a l b , NU 7 MANAGEMENT ASSOCIATED RESULTS COMPANY, lHC.
e ATTEMPT TO SOLVE PROBLEMS AT THE LEVEL.WHERE THEY OCCUR 1 I M. 41. . h .4 it is anomatic that whenever a nujur problem arises in a large instituten and is not solved quu:kly and ini'urmally, the institution eventually Ands it necennary to confront the problem in a formal man. , ( ner. If the institution has a problem-solving apparatus appropnate to i the task, it is activewd. Ifit doesn't, one is created. In either cans, a large measure o(contr,-A over the probic-m solving procans inevitably pannes out of the hands of those who discovered the problem and into the bands of the apparatus. More people become involvai, and formal procedures are marshaled. Although such steps can be desirable and wise, dependmg upon the nature of the problem, they invanably are accompamed by certain ancillary efects: Much of the Sembility and freedom o(maneuver that caisted pnor to the activation of the formal process are lost aner it is activated. The amount of time that must be devoted to the problem is increased; delay becomes likely. And issues that have little or no relationship to the substance u(the problem have l an opportumty to enter the process and asect the outcome. l D
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TOP LEVEL MANAGERS MUST BE WILLING TO GRANT T0 FRONT LEV SUPERVISORS THE AUTHORITY T0.......
.......THE AUTHORITY TO DISCIPLINE.
.......THE AUTHORITY TO HANDLE COMPLAINTS / APPEALS AND TO SIT IN ON APPROPRIATE STEPS OF THE APPEALS PROCEDURE.
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.......THE AUTHORITY TO MAKE HIGHLY CONSIDERED RECOMMENDATIONS REGARDING PROMOTIONS 0F EMPLOYEES.
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.......THE AUTHORITY TO DESERVE TOP LEVEL' MANAGEMENT'S BACKING I AND SUPPORT.
[" t TOP LEVEL MANAGERS MUST BE WILLING TO RESPECT FRONT LE SUPERVISORS EN0 UGH T0.......
....... COMMUNICATE WITH THEM.
....... TRAIN THEM AND PROVIDE GUIDELINES FOR THEM.
....... INVOLVE THEM IN MANAGEMENT ACTIVITIES.
....... DEMONSTRATE CONFIDENCE IN THEM!
....... POLISH AND REVIEW AND EVALUATE THEIR PERFORMANCE.
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DO NOT BY-PASS THE FRONT LEVEL SUPERVISOR
..... KEEP FRONT LEVEL SUPERVISORS INFORMED
..... SUPPORTIVE MANAGEMENT STRUCTURE
..... COMMUNICATE UPWARD
, ..... ASK FOR HELP .
..... COOPERATE BUT NOT CONCILIATE i
..... COMMUNICATE TO EMPLOYEES THROUGH FRONT LINE SUPERVISOR
' ( ..... HANDLE ALL EMPLOYEE COMPLAINTS THROUGH THE SUPERVISOR FRONT LINE
..... PROMOTION AWARDS / DENIAL MUST BE THROUGH THE FRONT LINE SUPERVISOR 4
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DO NOT BYPASS (,
..... BYPASS DESTROYS AUTHORITY INTEGRITY.
..... BYPASS CREATES INTERNAL-MANAGEMENT STRESS AND PROBLEMS, ARE Y0t!
LEVEL 3 WHENEVER 60 TO BOTH BYPASSED AND [ k DO NOT ALLO PARTIES INVOLVED ASK 7 U- ONE SEND DIPLOMATICALLY E SUBORDINATE THEMFOLLOW-UP. BACK DOWN W~HY?
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A REASON CREATE IF THERE ISSOMEONE i 00 NOT SEND-y YOU CORRECT BYPASS THE REASON OR RE-g 7BYPASS" BY ING SUEORDINATES YOU
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..... TALK TO EACH OTHER IF AND WHEN BYPASS OCCURS.
. . . . . IF BYPASS IS NECESSITATED BY URGENCY OR EMERGENCY IMMEDIATELY INFORM THOSE BYPASSED. -
..... IF IT IS IMPORTANT EN0 UGH TO BYPASS THEN IT IS IMPORTANT ENOUGH TO LOCATE THE INTERMEDIATE MANAGER AND INVOLVE Hl.M HER TO PREVENT BYPASS.
.....ALWAYS ASK THE BYPASSER -
"HAVE YOU TALKED T0 ' BYPASSED'?"
OR v "DOES ' BYPASSED' KNOW ABOUT THIS?" ! NU 15A MANAGEMENT ASSOCIAT~cD RESULTS COMPANY, INC. At
( RUG PULLING /1EVERSALS
..... RUG PULLING DESTROYS AUTHORITY INTEGRITY.
..... RUG PULLING CREATES INTERNAL-MANAGEMENT STRESS AND PROBLEMS RUG PULLING IS MOST OFTEN CAUSED BY...
TAKING ACTION WITHOUT KNOW'. EDGE OF ALL OF THE FACTS. TAKING ACTION WITHOUT PRUDENT CONSIDERATION OF THE RESULT OF THE ACTION. TAKING ACTION WITHOUT A CONSENSUS POSITION BY ALL MANAGERS. - 4
. . . . . . CONSENSUS ACTION IS THE BEST WAY ' TO PREVENT REVERSALS OR RUG PULLING.
......THE TOOL OF TEMPORARY RELIEF 0F DUTIES WITH FACT FINDING
( INVESTIGATION AND USE 0F THE QUESTION "WHY D0 YOU'D0 THIS?" GREATLY REDUCES LIKELIHOOD OF REVERSAL / MODIFICATION.
. . . . . .BEFORE TAKING CRITICAL ACTION SEEK ADVICE OF AND KNOW POSI-TION OF TOP LEVEL MANAGERS, LABOR / EMPLOYEE RELATIONS, PERSONNEL, SPECIALITY SERVICES.
....., REMEMBER THE TWO " BOSS FALLACY" ...AND THE " BOSS" FACTS...
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"BUT MY BOSS WAS WRONG" ...HE/SHE DID NOT GET TO WHERE HE/SHE IS BY BEING STUPID-HE/SHE MADE MORE RIGHT ONES THAN WRONG ONES.... LISTEN.
- 2. "BUT ONCE DONE HE/SHE WON'T REVERSE ME................. BUT HE/SHE CAN AND WILL IF YOU WERE WRONG -AND HIS/HER CREDIBILITY WOULD ALSO SUFFER.
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THE PERSONNEL DEPARTMENT / FUNCTION. (T0 ASSIST MANAGERS TO MANAGE BETTER) INFLUENCE POLICY MAKING / RULES / PROCEDURES CONSENSUS / ADVISORY TO COMPLAINT SETTLEMENT CONSENSUS / ADVISORY TO DISCIPLINARY ACTION CONSENSUS / ADVISORY TO PROMOTION CONSIDERATIONS SUPPORTIVE OF TOP LEVEL MANAGERS OVERALL M.0. AND GOALS (ANYONE CAN TELL YOU "WHAT YOU CAN'T D0") TRAINING OF SUPERVISORS LEGAL / VULNERABILITY CONSIDERATIONS / ADVISORY REVIEW / POLISH --- NOT "SECOND GUESS" A MEMBER OF THE MANAGER'S PROTOCOL GROUP MUST MAINTAIN CONSISTENCY BETWEEN LOCAL POLICY AND ( CORPORATE POLICY
. MUST MAINTAIN PERSPECTIVE NOT EMPLOYEE ADVOCATE /NOT A "BACK DOOR" ACTS THROUGH MANAGERS / SUPERVISORS MEDIATOR - MAYBE - BUT ACT THROUGH MANAGERS / SUPERVISOR INFLUENCE v
ADVISE SUPP0RT h MANAGEMENT ASSOCIATED RESULTS COMPANY, INc. NU16
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- WHAT DO EMPLOYEES WANT FROM THEIR JOBS
- 1. SELF-RESPECT AND PRIDE
- 2. SECURITY FOR THEMSELVES AND THEIR SKILLS
- 3. OPPORTUNITY TO BETTER THEMSELVES SOCIALLY, ECONOMICALLY, AND PERSONALLY
- 4. TANGIBLE REWARDS WHAT DO EMPLOYEES WANT FROM THEIR SUPERVISORS i
- 1. EQUALITY OF TREATMENT (BENEFITS AND RESPONSIBILITIES)
- 2. RULES THAT APPLY TO ALL (EQUALITY OF STANDARDS)
- 3. THEY WANT NO FAVORITES PLAYING
- 4. THEY WANT SUPERVISORS TO UNDERSTAND THE SOCIAL PRESSURES IN THE WORK PLACE' INCLUDING SELF-INTEREST v
NU19 MANAGEMENT ASSOCIATED RESULTS COMPANY, INC. fpg4.g4 3 g4 Al
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"YOU TREATED ME DIFFERENTLY" DISCRIMINATION - DIFFERENCE IN TREATMENT, USUALLY FOR SOME IDENTIFIABLE REASON DISPARATE TREATMENT - DIFFERENCE IN TREATMENT, i
BUT NOT NECESSARILY FOR ANY IDENTIFIABLE REASON REMEMBER - IN DUE-PROCESS CLAIMS, gr 80% OF THE DISPARATE TREATMENT CLAIMS ARE SETTLED IN FAVOR OF THE CLAIMANT
~
v L MANAGEMENT ASSOCIATED RESULTS COMPANY, INC. NU21 Foi n- %4 '+ h\
( THE "0 PEN-D00R POLICY" DISCOURAGE BY-PASS OF FRONT AND MIDDLE MANAGEMENT LEVELS MAKE SURE THE IMMEDIATE SUPERVISOR "0 PENS THE DOOR" MAKE SURE THE "0 PEN DOOR" DOESN'T " SHUT OUT" DON'T PASS-THE-BUCK / DON'T PUT THE EMPLOYEE OFF DO NOT DEVELOP AN " EMPLOYEE SPOKESMAN" LISTEN AND TALK AND XEEP THE " DOOR AJAR" SETTLE ALL DISPUTES THROUGH THE IMMEDIATE SUPERVISOR 00 NOT RETALIATE AGAINST EMPLOYEES WHO UTILIZE THE "0 PEN DOOR" ( - NU 30 i MANA0EMENT ASSOC!ATED RESU:.TS COMPANY, INC. kOI A ~Ob'3 Ik A1
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l DO NOT BY PASS THE FRONT LEVEL SUPERVISOR
.....XEEP FRONT LEVEL SUPERVISORS INFORMED
..... SUPPORTIVE MANAGEMENT STRUCTURE
..... COMMUNICATE UPWARD d
.....ASK FOR HELP
..... COOPERATE BUT NOT CONCILLIATE ( .
, ..... COMMUNICATE TO EMPLOYEES THROUGH FRONT LINE SUPERVISOR
..... HANDLE ALL EMPLOYEE COMPLAINTS THROUGH THE FRONT LINE SUPERVISOR
..... PROMOTION AWARDS / DENIALS MUST BE THROUGH THE FRONT LINE SUPERVISOR !
I l l v NU 31 MANAGEMENT ASSOCIATED RESULTS COMPANY, INC. Fois -8 c-3 i4-Al 9 D
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m* . . .[/ - 6 . 3 NOTIFICATION RESPONSI3ILITIES SICION Ot.-'.INI Ae . If you feel that Federal. Dose L1=its are being e.v.cteded other condi:icns are not being met, , or consider the following: , it is your responsibility to do 1. Notify your supervisor and the Radiation Protection Group .
. If a satisfactory solution is not reached:
, 2.
You should address your concerns to any APS Company Officer . (Vice-President or- higher) as a Nuclear Safety Issue .
- 3. You may also recues: that the NRC perform an investigation,
- a. Procedure is loca:ed f;t 10CTR19.
b. NRC boards For: 3, Noticethe throughou: to E_ployees si:e. is pos:ed on NRC bulletin 1) NRC Regional Of,fice addresses and -telephone nu=bers are listed
- on this form. PVNCS is in Region V.
'2) \ .
Your e=ployer is required to post or otherwise make and opera:ing procedures which apply are to the
- engaged in, and explain their provisions to you.
- 3) .
Your e_ player must refrain from discri=inatory acts against a=ployees'who provide information to the NRC. You may re=ain not brought anonynous against as thelong NRC.as legal acrion (a law suit) is ' I a
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h 'C th % g % D h. Tt18 AIUZONA REPUBLIC ~ E N t.'elsure & Arts Wednesday. February 20. 2L@ < l,,,,e j l
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we Ase the Waridt rio ans'wra ty an sAstarrock cror that radar enore Faers $30mtars for t.amne scAef, aron four Ganynys co hesdry rught. Dctxfe,g sonp anctrecordd she rcar. td NYSE tat > h,,ag'ee y,, a De og
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on Palo Verde security.section rated low.~
' Region's worst,' U.S. agency!says* **RC.*e N a="Y Puunad 0 poly completed upu14'to 6e - In genud, *l mid my me*m not hapn wie tM anurky i prcyram.* be addect
- oVerall perforfnSOCO Ca!!Od adequate *We dai mueDy rode comperbaru" et acuray LI Van Brunt, dce preddent for nudeer opersGana at er Jong stAce aaee* a.,anc sa s operations concerning the 10 operating euclear readers in Palo Verde, said. "We don't agree adh some of taci, the region, but *at's certainlynot one of tl e better emaroples.* condusions. I ready cati t elate to wkse (Schuster)is coming One pset n( security operatic- at Palo Verde Nuctear Schuterd a funn.
Generating Sution wa brended 'sSe worst in the re
- n* b Region 5 consists of Arizona. California. Oregon enJ *We kd en exit intervie= with them (after the inspntical, dficials d the US Nuclear Regufstory Commisdon NrinI a Washington. and they never said an3 thing like that." Van Brunt added in scrent surprise inspection. NRC officials said Tuesda Schuster stressed. *Pafo Verde has an acceptable regard to the comparison with other tweless gewer plants.
But overall securisy was rated adequate to proU th aateguards pregrarn. It can protect the health and safety" of How health and safety of worhers and the public. emptopes and the public. de,wms,ever.be uid.*We're going to set up onoe meetings to areas of dnsgree rnent ergarding accurit y issues. Doug Schuster, chief ci safeguards foe the NRC*a Region 5 S'h""" He added,*
", Hut is has e laag way to s e Van Bruat ud be miW not docusa soninc areas d and Jirn Montgomery. chief:(muclear rosterials afety and - O *"M*P'**8'""*I""IF ** ***"'I '#*' 'h* ** ** "' '*" IS'h "'"'I '*"#
uferunds (or the region refused (or security reasons to of accurity cc:ssidersteena and the fact that the reprrt as not Pala Vesde recurity is :nade up <4 three organi:stions. Two rescal the steas in question, saying that a fi them pt amp ete. are cetract 6rrns. Contr ental Security Cuards Inc. end Tatt wt.uld make Sem vulnerabie to sabotage. He said the concern *is related to one part er their Cornpanies International. De other is operated and dirated 8'** 08' *"' P"' # "'"# I'# * * ^'I"" ""** ' I'*' " I'*'"
- 8' *'* "I# E*
# cal *fications, t,tndero.anning, too rnuch as t owrt;me***I*"'"'.'
sad fat;gueOne source said the areas erconcern_ ranged from fir p,3, y,,g,, py . e- m
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bdog given lie tes::s , tshcate news eak CyJOHNSY$ DOE idepartment managers. '
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- A tottrce said of the order to take Nuclear Generating Station said the polygraphs,"I was told it was to -
- Monday ,that om find the leak to the press" by r, plant' are .und at the plant official.
lie. detector Palo Verde security comprises testa becadse ' ~ officials are three organizations. Two are con-concerned that " safeguards infor , tract firms, Continental Security mation ia bsingleaked." Ed Van Brunt, the plant's vice Guards Inc. and Tatt Companies president .for nuckar operations, International. Tha third is opera ted said the tests were ordered after a and directed by the Arizona Nu-clear Power Project, a group cre. sourm told Tha Arizona Repub#c ;ated te oversee the project by the last week that one aspect of plant security received a poor ratang efter consortium that owns it. Arizona ~ e r: cent federalinspection- Public Service Co. is the project The U.S. Nuclear Regulatory rnanager. Gre Commission confirmed last week NRC,g said ofCook, a spokesman the testa, alt doesn't for the that it conducted a surprise ,inspec-tion on the secunty cperations at really surprise me. I know this has the nuclear. power plant from Feb. occurred at other plants where* 10 to 14 and determined that one safeguards information is an issue. aspect of thesecurityap ratus was "We don't have a problem with "the worst in the region.p' people espressing their views about { One source said last week that management. We do have a prob. hhe creas of concern include fire. ?guardsinformation to the press."lem with people who disclose sa arms qualifications, undermannmg,
,much overtime and fatigue Concerning the inspection, Doug ..
W.4ng security personnel, and Schuster, chief of safeguards for the
$ bbl?y completed reports to the NRC's Region 5, said that although
.NRC. .
"Palo Verde has an acceptabic Plant officials refused at the time *wsy to go." safeguards program ...it has a long
.to discuss the specific problems. .
Region 5 comprises Arizona, Cal. Van Brunt would not reveal the number of employees being told to ifornia, Washington and Oregon. take the polygraph' examinations, Schuster refused todiscuss which but a source said the figure is area of security is "the worst in the region" because of security consid.
"between 30 and 35," and includes erstions and the fact that the those present at an exit interview ~ NRC's report is net complete. Palo with the NRC after'ita inspectors Verde officials are espected to conducted
- the surprise inspection. - receive the report by March 30.
. Reportedly among~ those present . But it was reported at the time
' wer3 shift captains and 'security"
- Tests, B7 TOSES Myron Scott, rate intervenor for the coniition ror Rc.gonsib e En.
Continued / rom B6 ergy Eduention in Ternpa, caid th that concerns centered on adequate. testing "will have a chilling effect staffing, overtime and related is. on workers who want to report sues. perceived problems with the plant.
"Obviqualy, this information w One source said,"We'ce strongly obtained from a worker concerne.i.
el committed to doing a good job " but about seurity at Palo Verde. Crit.
"we haven't been given the person-
[ ics of the nuclear industry have jobin the security department. net and resources" to do a p Of employee reaction to the consideration 3'" would be used m polygraphs, the source said, excuses. nuclearto conceal power problems as insta!!stions. *
"They're damned angry about it."
The project is owned by e Another characterized use of the testa as "Cestapo tactics." consortium of seven Southwestern utilities. yweA #f. .1 It u
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