ML20196F188
| ML20196F188 | |
| Person / Time | |
|---|---|
| Site: | San Onofre  |
| Issue date: | 11/30/1998 |
| From: | Gwynn T NRC OFFICE OF INSPECTION & ENFORCEMENT (IE REGION IV) |
| To: | Ray H SOUTHERN CALIFORNIA EDISON CO. |
| References | |
| NUDOCS 9812040215 | |
| Download: ML20196F188 (29) | |
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=g*"%y UNITED STATES
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At NUCLEAR REGULATORY COMMISSION o-u g
REGION iv
[8 611 RYAN PLAZA DRIVE, SUITE 400 ARLINGTON, TEXAS 76011-8064 NOV 3 0 i993 h
Harold B. Ray, Executive Vice President Southern California Edison Co.
San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, California 92674-0128
SUBJECT:
SAN ONOFRE EMPLOYEE CONCERNS PROGRAM UPDATE 1
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Dear:
Mr. Ray
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This refers to the meeting conducted in toe Region IV office on November 24,1998. This meeting related to discussions of the status and effectiveness of your onsite Employee Concerns Program. Also discussed were the results of your most recent Culture Survey.
We found the information provided to be informative and useful.
In accordance with Section 2.790 of the NRC's " Rules of Practice," Part 2, Title 10, Code of Federal Regulations, a copy of this letter will be placed in the NRC's Public Document Room.
l Should you have any questions concerning this matter, we will be pleased to discuss them with you.
Sincer Thomas P. Gwyn, Dir tor l
Division of React ject Docket Nos.: 50-361 50-362 i
. License Nos.: NPF-10 NPF-15 l
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Enclosures:
- 1. Attendance List i
- 2. Licensee Presentation
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cc w/ enclosures:
i Chairman, Board of Supervisors County of San Diego
- 1600 Pacific Highway, Room 335 San Diego, California 92101 L
l 9912040215.981130 4
PDR ADOCK 05000361 P
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1 Southern California Edison Co. j Alan R. Watts, Esq.
Woodruff, Spradlin & Smart 701 S. Parker St. Suite 7000 Orange, California 92868-4720 l
Sherwin Harris, Resource Project Manager Public Utilities Department City of Riverside 3900 Main Street Riverside, California 92522 R. W. Krieger, Vice President Southern California Edison Company San Onofre Nuclear Generating Station P.O. Box 128 San Clemente, California 92674-0128 i
Stephen A. Woods, Senior Health Physicist Division of Drinking Water and Environmental Management Nuclear Emergency Response Program California Department of Health Services P.O. Box 942732, M/S 396 Sacramento, California 94334-7320 Mr. Gary D. Cotton, Sr. Vice President Energy Supply San Diego Gas & Electric Co'mpany P. O. Box 1831 San Diego, California 92112-4150 Mr. Steve Hsu Radiological Health Branch State Department of Health Services P.O. Box 942732 Sacramento, California 94234 Mayor City of San Clemente 100 Avenida Presidio San Clemente, California 92672 Mr. Truman Burns \\Mr. Robert Kinosian California Public Utilities Commission 505 Van Ness, Rm. 4102 San Francisco, California 94102
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Attendance List l
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l Dwight Nunn, Vice President Engineering and Technical Support Ed Scherer, Manager, Regulatory Affairs i
Willis Frick, Manager, Nuclear Safety Concerns Program 4
NRC l
Ellis Merschoff, Regional Administrator Pat Gwynn, Director, Division of Reactor Projects j
i Dwight Chamberlain, Deputy Director, Division of Reactt< S ifety Russ Wise, Senior Allegations Coordinator Greg Pick, Acting Chief, Project Branch E, Division of Reactor Projects Linda Smith, Senior Reactor Engineer, Engineering Branch, Division of Reactor Safety i
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- Establishing and Maintaining SONGS' SCWE j
- Self-Assessments of the SCWE l
- Validating the SCWE and Industry Comparison i
- Conclusions i
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x SAN ONOFRE NUCLEAR GENERATING STATION frN E s==m c^mmir Us EDISON An EDi.SOA INTER V4T704 ti. Company Actions to Establish and Maintain a SCWE
- SCWE responsibility assigned to Executive Forum
- SCWE policies promulgated and followed
- Workers are encouraged to raise issues at a zero threshold.
Four Paths Provided - Action Requests, Supervision /Open Door, Nuclear Safety Concerns Program, NRC
- Workers are provided training, annual re-training, and annual reminders concerning SONGS expectations on raising issues, the SCWE, hostile or chilled work environments
- Supervisors are provided additional training, re-training, and periodic reminders on maintaining a SCWE
- Allegations of H&l, chilled or hostile work environments are forcefully, promptly, and effectively investigated Noventer,1998 Page-4
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Nuclear Safety Concerns Program i
Confidential or anonymous alternative for all workers j
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-- Program has broad scope. Responds to technical issues, H&l issues l
relating to protected activity, allegations of chilled or hostile work environments Assists managers and supervisors Staff-4 specialists and 1 manager i
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Nuclear Safety Concerns Program l
- Analysis of Concerns and Allegations 4
- Includes information from other personnel functions
- NSC Program customer surveys i
- Inter-utility and external audits / reviews
- Information used to identify trends and plan actions l
- Quarterly and Annual Reports to Executive Forum and Oversight Boards j
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Typical Analysis of Concems by Origin and Nature of the Concern j
q als by A"""I ua er ua erly ee Analysis 1996 1996 1997 Q1 a d 2 Organization Trend 1996 Trend Section gg Organization A 0
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Up 0
0 Up 7
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2 Employment Discrimination issues Organization Totals j
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NRC Inspection, R. Huey 5/97 Observations i
- Comprehensive and well-functioning employee concerns program
- Positive feedback from submitters
- Self-assessment well focused and contributes to performance l
- Effective peer assessment I
- Good process for periodic reporting of performance, trends, and l
corrective actions j
Programmatic Recommendations
- Provide written feedback on issues at start (Complete)
- Modify feedback timeliness criteria (Complete) j
- Address all aspects of all issues (Complete)
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- Identify / trend reason for coming to NSC Program (Complete)
November,1998, Page - 11
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Nuclear Safety Culture and General Work Environment Surveys, (12/96 & 7/98)
By Independent Consultant 140 questions i
- Questions measure culture against models Numeric response on asymmetric scale of 1-5. 3 = Generally agree, Satisfactory Four open ended questions Common questions Surveys distributed end of December 1996 and last two weeks of July 1998 l
Interviews November,1998, Page - 12
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l Nuclear Safety Culture Model Dimensions j
- Values & Priorities. Widely Held Core Beliefs, Attitudes and j
institutions
- Behaviors. Aggregate of Commonly Desired Actions, Reactions and Interactions
- Practices & Performance. Established Methods of Doing Business j
- Environment for pursuing nuclear safety concerns l
- Employee concerns process General Culture Model Dimensions
- Values & Priorities l
- Behaviors
- Practices & Performance
- Work Environment - the Overall Climate 1
November,1998, Page - 13 4
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ul soumna cunoan JF=,g EDISON Art f fMSOA'(NTFRVATIOVtf. Company Summary of 1996 Results
- Strong and improving Nuclear Safety Culture l
- Nuclear Safety Culture near median of plants surveyed l
- General work environment results less positive, but improving l
- General work environment results below median 4
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Key Actions Taken-after 1996 Survey Nuclear Safety Culture j
Communicated value of those who raised issues Continued to re-state priorities i
Addressed bargaining unit issues
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Backlog management efforts j
- Communicated results of self-assessment and industry experience i
General Work Environment l
Informed workers of future of SONGS and business plan Provided more communication, by more paths l
Developed supervisory non-technical skillsi Emphasized worker's value to organization Increased training and development for a!!
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1998 Survey Results I
- Higher rate of return (59% vs. 43%)
- More responses from contractors i
- Larger number of written comments
- Composite score at 90* percentile of plants surveyed and steadily improving over 4 years i
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Confidence in NSCP WJingness to R2rsue Nuclear Safety Culture Concerns a San Onofre 1996 g San Onofre 1998 m Recent Industry Average
- 1998 Pucentas ranking Nde: 3.00 = Generney Aarse,%
November,1998, Page - 17
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- Strong and improving Nuclear Safety Culture l
Nuclear Safety Culture near top of plants surveyed l
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SAN ONOFRE NUCLEAR GENERATING STATION
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Nuclear Safety Culture Organizational Trends
- Little variance between site organizations
- Management more positive than represented (closer than 96)
- Contractor /SCE (contractors slightly more positive) 1 l
- Potential Pockets Insufficient Data: Boiler and Condensor Mechanics, DBD Group I
Less positive in Nuclear Safety Culture and/or General Work l
Environment: Nuclear Regulatory Affairs, Instrument and Rad i
Monitoring Technicians, Security, Chemistry, Mechanical Maintenance, Nuclear Fuels Management 1
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SAN ONOFRE NUCLEAR GENERATING STATION US'61 soumro cunom
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Nuclear Safety Culture Comments and issues l
Process j
- Review questions with less positive scores
- Industry comparison
- Write in comments
- Interviews Results j
- Action Request (AR) process effectiveness for lower safety priority and compliance issues i
- Worker sensitivity to safety conscious work environment issues j
- Design Engineering / Operations interface I
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- 1998 Percentile ranking among 22 plants surveyed i
November,1998, Page - 21
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- Significant improvemerit since 1996 l
- Results less positive than NSC, but well above median
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- Comments / Issues Workforce desires pragmatic communication of SONGS medium /long term plans and prognosis after 2003 Workforce desires more communication in general Perceived resource work load misrnatch in certain organizations Workforce desires faster lowering of costs Operator overtime / job progression / personality issues I&C/Radmonitor Techs - use of contractors, staffing, and compensation November,1998, Page. 22
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CONCLUSIONS i
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Conclusions
- SONGS has an effective Safety Conscious Work Environment j
Independent validation confirms SCWE j
- Management must continue to pay attention to allegations, employee e
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