ML20137F558

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Discusses 970324 Meeting Conducted in Region IV Ofc Re Discussion Presented to NRC on Continuing Efforts to Improve Overall Performance at Plant.Attendence List & Licensee Presentation Encl
ML20137F558
Person / Time
Site: Waterford Entergy icon.png
Issue date: 03/26/1997
From: Gwynn T
NRC OFFICE OF INSPECTION & ENFORCEMENT (IE REGION IV)
To: Dugger C
ENTERGY OPERATIONS, INC.
References
NUDOCS 9704010136
Download: ML20137F558 (41)
v • d • e


Text

C l UNITE 3 ST AT Es

  • f 4 Gut,I**,

. NUC'. EAR REGULATORY COMMISSION )

f REGloN IV S 4 611 RYAN PLAZA DRIVE, sulTE 400 l

$9

[ ARLINGTON, TEXAS 76011-8064 l MAR 261997 l l

Charles M. Dugger, Vice President Operations - Waterford 3 1 Entergy Operations, Inc. i P.O. Box B  !

Killona, Louisiana 70066 l l

SUBJECT:

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN (FOCUS)

I This refers to the meeting conducted in the Region IV office on March 24,1997. This j meeting related to a discussion presented to NRC Region IV personnel on continuing efforts to improve overall performance at Waterford 3. The presentation focused on the current plan for improvement and an overview of strategies to identify and correct performance issues. The presentation also discussed design basis performance, procedure adherence, untimely corrective actions, safety culture, root causes, and the transition to a new plan for continuous improvement called "True North Strategies."

We appreciated your update on the status of your current performance improvement plan and the introduction to your new plan for continuous improvement.

We are looking forward to the agreed upon bimonthly update meetings on your efforts to j improve performance. For future performance improvement meetings, it is our intent that the locations will alternate between Region IV and Waterford 3.

In accordance with Section 2.790 of the NRC's " Rules of Practice," Part 2, Title 10 Code of Federal Regulations, a copy of this letter will be placed in the NRC's Public Document  !

Room. l Should you have any questions concerning this matter, we w be pleased to discuss them with you.

Sincerely,

?i Wr V I

. t/ ch*

, omas P.iGwy n, irector ivision of Reactor Projects

Enclosures:

1. Attendance List
2. Licensee Presentation

.k .U.h,k 9704010136 970326 PDR ADOCK 05000382 P PDR 1

. . _ . .m. _. _ _ -. . . _ . _ ___ . _ . . _ __ _ _ _ . . _ . . _ . . _ . . . _ _ _ _ . _ _ _ . _ . _ . . . . _ _ . _ _ . .

l.. .  :

k Entergy Operations, Inc. ,

l cc:

Executive Vice President and ,

l Chief Operating Officer ,

Entergy Operations, Inc.

l- P.O. Box 31995  :

l Jackson, Mississippi 39286-1995 l Vice President, Operations Support l l Entergy Operations, Inc. *

! P.O. Box 31995 I Jackson, Mississippi 39286-1995 Wise, Carter, Child & Caraway P.O. Box 651 '

Jackson, Mississippi 39205 General Manager, Plant Operations  ;

Waterford 3 SES l Entergy Operations, Inc.  !

P.O. Box B  !

Killona, Louisiana 70066 Manager - Licensing Manager l Waterford 3 SES Entergy Opert,tions, Inc. i P.O. Box B Killona, Louisiana 70066- l Chairman

' Louisiana Public Service Commission One American Place, Suite 1630  !

Baton Rouge, Louisiana 70825-1697 l Director, Nuclear Safety &

Regulatory Affairs Waterford 3 SES )

Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066 l

l William H. Spell, Administrator Louisiena Radiation Protection Division P.O. Box 82135 l Baton Rouge, Louisiana 70884-2135 i

I I

l l

! i i

e

[

Entergy Operations, Inc. i .

Parish President St. Charles Parish P.O. Box 302 Hahnville, Louisiana 70057 )

l Mr. William A. Cross

! Bethesda Licensing Office 3 Metro Center  :

Suite 610 '

Bethesda, Maryland 20814 Winston & Strawn 1400 L Street, N.W.

Washington, D.C. 20005 3502 ,

L l

Entergy Operations,-inc. -4  !

MAR 261997 ,

i bec to DCD (IE45) bec distrib. by RIV:

l; Regional Administrator Resident inspector  !

DRP Director DRS-PSB  :

Branch Chief (DRP/D) MIS System l Project Engineer (DRP/D) RIV File  !

Branch Chief (DRP/TSS)  !

Director, WCFO PAO, Region IV l SLO, Region IV l l

l l

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l To receive copy of document, Indicate in box: " g' = opy without enclosures "E" = Copy wth enclosures "N" = No copy PE:D$Pp] C:DRP/M7 D:DRP g/

GEV%d6bl#rr~ PHHarM TPGwynrg g/f 03/ 5 /97 03//jb($ 03/,2k/97 OFFIC'AL RECORD COPY

e s

Entergy Operations, Inc. MAR 261997 bec to DCD (IE45)-

bec distriL. by RIV:

Regional Administrator Resident inspector DRP Director DRS-PSB Branch Chief (DRP/D) MIS System )

Project Engineer (DRP/D) RIV File Branch Chief (DRP/TSS)

Director, WCFO PAO, Region IV SLO, Region IV l

l I

i 1 i To receive copy of document, indicate in box: "g = opy without enclosures "E" = Copy with enclosures "N" = No copy

~PE:DjPpD () C:DRP/M7 D:DRP jg/

GEWd W PHHarM TPGwynrf ///

03/*5 /97 03/@f9f/ 03/fk/97 OFFICIAL RECORD COPY 310016

1 i

e.

i Entergy Operations, Inc. 4-J MAR 261997 bec to DCD (IE45) bec distriL. by RIV:  ;

Regional Administrator Resident inspector [

DRP Director DRS-PSB  :

Branch Chief (DRP/D) MIS System i Project Engineer (DRP/D) RIV File Branch Chief (DRP/TSS) i Director, WCFO l PAO, Region IV  ;

SLO, Region IV l l

1 I

t To receive copy of document, indicate in box: "g' = opy without endosures "E" = Copy with endosures "N" = No copy PE:DjPp () C:DRP/M7 D:DRP gf GEW46bOMrf- PHHarM TPGwynrf gf 03/*5 /97 03//bf$ 03/J.p/97 OFFICIAL RECORD COPY l

]

4

_, - . , , ., ,- b

Enclosure 1 {

MEETING: FOCUS PLAN MEETING l i I DATE: MARCH 24, 1996 l ATTENDANCE LIST (PLEASE PRINT CLEARLY)

NAME ORGANIZATION POSITION TITLE I

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. 9 UNITEo STATES f p" "8 0 ,s?*

.#. . NUCLEAR REGULATORY COMMISSION

, 'd' REGloN iv S ,p t

611 RYAN PLAZA DRIVE, SulTE 400

$9 'd f ARLINGTON TEXAS 76011-8064 MAR 261997 Charles M. Dugger, Vice President Operations Waterford 3 Entergy Operations. Inc.

P.O. Box B Killona, Louisiana 70066

SUBJECT:

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN (FOCUS) l This refers to the meeting conducted in the Region IV office on March 24,1997. Thie meeting related to a discussion presented to NRC Region IV personnel on continu:ng efforts to improve overall performance at Waterford 3. The presentation focused on the current plan for improvement and an overview of strategies to identify and correct performance issues. The presentation aim discussed design basis performance, procedure adherence, untimely corrective actiont- +afety culture, root causes, and the transition to a new plan for continuous improvement called "True North Strategies."

We appreciated your update on the status of your current performance improvement plan and the introduction to your new plan for continuous improvement.

We are looking forward to the agreed upon bimonthly update meetings on your efforts to improve performance. For future performance improvement meetings, it is our intent that the locations will alternate between Region IV and Waterford 3.

In accordance with Section 2.790 of the NRC's " Rules of Practice," Part 2, Title 10, Code of Federal Regulations, a copy of this letter will be placed in the NRC's Public Document Room.

Should you have any questions concerning this matter, we will be pleased to discuss them with you. l Sincerely, i

A J w/w omas P.(Gw n,pirector l

ivision of Reactor Projects

Enclosures:

1. Attendance List
2. Licensee Presentation l

1

Entergy Operations, Inc. cc:

Executive Vice President and ,

Chief Operating Officer l Entergy Operations, Inc.

P.O. Box 31995 Jackson, Mississippi 39286-1995 Vice President, Operations Support Entergy Operations, Inc.

P.O. Box 31995 Jackson, Mississippi 39286-1995 Wise, Carter, Child & Caraway P.O. Box 651 Jackson, Mississippi 39205 General Manager, Plant Operations Waterford 3 SES Entergy Operations, Inc.

P.O. Box B  ;

Killona, Louisiana 70066 Manager - Licensing Manager Waterford 3 SES Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066 l Chairman Louisiana Public Service Commission i One American Place, Suite 1630 Baton Rouge, Louisiana 70825-1697 Director, Nuclear Safety &

Regulatory Affairs Waterford 3 SES Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066 William H. Spell, Administrator Louisiana Radiation Protection Division P.O. Box 82135 Baton Rouge, Louisiana 70884-2135

.. .. - . . . . . - - _ _ = _ . - . _-.

Entergy Operations, Inc. 1 Parish President St. Charles Parish i P.O. Box 302 Hahnville, Louisiana 70057 Mr. William A. Cross 1 Bethesda Licensing Office 3 Metro Center Suite 610 i Bethesda, Marylano 20814 l Winston & Strawn 1400 L Street, N.W. 1 Washington, D.C. 20005-3502 ]

1 l

l I

i l

m_. _ _ _ _ . . . . _ . . . . _ _ _ _ _ . - _ - - - _ _ _ . _ _ _ _ _ _ _ . _ _ _ . . . _ _ _ _ _ . . . - . .

chCl05Ure 1 MEETING: FOCUS PLAN MEETING

DATE: MARCH 24, 1996
ATTENDANCE LIST (PLEASE PRINT CLEARLY)

NAME ORGANIZATION POSITION TITLE

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NRC /W3 MANAGEMENT PRESENTATION March 24,1997 Entergy Operations, Inc,

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[""' Introduction C. Dugger We Understand The issues C. Dugger i Plan For Continuous improvement T. Murphy Recommitment To T. Leonard Continuous improvement Fix It Right A. Wrape

! Conclusion C. Dugger a

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We Understand The Issues  ;

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Major issues

! e Design Basis Performance e Procedure Adherence i

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e Untimely Corrective Actions e Safety Culture

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e Performance Root Causes  !

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---__----_--_---_-.__--____----_______-_----____-________________)

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We Understand The Issues

.e, Performance Root Causes ,

e Self-critical attitude not being fully implemented by management i e Management had not exhibited adequate leadership in setting appropriate expectations and holding staff accountable e High standards of excellence for safety and regulatory performance had not been established as has occurred for cost & operating perforruance e Waterford 3 became insular and isolated from the rest of Entergy and the industry and failed to seek out and adopt good practices from the industry.

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.5- Plan for Continuous Improvement
dLj e initial Performance Strategies

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I e Successes

! e Transition i

e True North Goal Strategies l e Summary Bb i

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Plan for Continuous Improvement

  • c N r Initial Performance Strategies e Strengthen Management Resources e Define Root Causes that Must be Resolved e initiate Actions e Begin a Continuous improvement OEntergy

Plan for Continuous Improvement a+ m Successes e Employee Concerns Program e Total Quality Management Rejuvenation e Self Assessments e Linking Goals e Procedures initiative e Site Painting i

e Condition Report Process e Engineering Requests Process

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Plan

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TRANSITIONING TO l TRUENORm l

l Strategies i , ... using the Timeless Principles 4

as our Culture Orniergy i i

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4 n ,cg; NM e Operate Waterford 3 safely.

e Maintain equipment in top notch working order.

e We should find our own problems.

, o Expeditiously fix problems once.

e Recognize employee efforts.

e Encourage and develop all employees.

e Run effective, short outages.

e Spend our resources wisely.

e Procedures are to be simple, clear, correct and followed.

e Make Waterford 3 the cleanest station in the country. l e

= Entergy i

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t a Y.Nau 7 s. ';) p Operate Waterford 3 Safely Strategies e Cultivate a Broad and Deep Safety Awareness for All Employees e Integrate Operational Experience Ownership into Departments e Continue Focus Plan Safety and Regulatory Performance Initiatives e Continue Focus Plan on OEE improvement Plan e implement Improved Technical Specifications e

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Plan for Continuous Improvement 2

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Summary l ) e Timeless Principles and True North Goals are Seeded i

e Behavior is Changing

- 5 e Seeing Results -- Expect More e We have True North Goal Strategies

...using the Timeless Principles as our culture

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Recommitment to Continuous Improvement

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"'"" e Ownership -W3 staff holds itself accountable for plant performance.

e W3 Culture - Employees are cognizant of plant issues and NRC concerns and teamwork with ,

management continues to improve to identify and resolve issues.

e Buy in - Employees are dedicated and committed to .

initiatives and programs that will help W3 achieve World Class Performance. .

Entergy

L Recommitment to Continuous Improvement esse

.yW i e Maintaining Initiatives e Self Assessments e Questioning Attitude

[ e Additional Resources e Open Communication A

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e Successful Outage t

+ Not measuring days - hours - minutes l + Focus on resolution of long-standing issues

+ Industrial Safety and ALARA  :

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Fix It Right succ

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e We are seeing some good examples of self-critical '

! and questioning attitudes, but there is more work

ahead.

e We are fixing long standing and emergent .

4 problems.

e We are resourcing our organizations to address workload.

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- Fix It Right succ l

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e Discovery of nitrogen in safety injection piping l

e Discovery of change in RWSP level following CVAS

. fan start

i e Discovery of rusted feet for the CC-134B accumulator i

i e Discovery of minimum thread engagement on charging pump bolts e Discovery of lack of seismic support on safety related solenoid valves a

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!;; Fix It Right moduc.uon.

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Fix It Right mome.non.

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e Tornado Missiles Conduit Rerouting i

e ACCW System Waterhammer

! e RAB Wing Area Shielding / CCW Valve Operator e 7KV and 4KV Bus Transfer l e Addition of Maintenance Capability in LPSI Recirculation Lines .

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Fix It Right mome.non

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e Addition of Maintenance Capability in CVC Letdown Line to VCT l

i e Additional Tri Sodium Phosphate Baskets for Safety Injection Sumps ,

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e Emergency Diesel Generator Miscellaneous Vents and Sample Valves e Air Evacuation System improvements e LPSI Vents i l

l e HPSI Flow Control Valves a' - Entergy l ,

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Fix It Right ENGINEERING e EOI System Wide Design Basis Integration Review e Selected Design Basis Review and Upgrade

+ capture critical system / component assumptions

+ margin control e FSAR Fidelity Review e improved Standard Tech Spec Osnte.gy

Fix It Right

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e Engineering Rigor e Design Review Committee l e 10CFR50.59 Refresher Training i

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Conclusion t

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e W3 understands the issues. .!

i e We have a plan for excellence.

t e We will fix it right.

e We are committed to continuous improvement.

e We are dedicated to a successful Refueling Outage.

= Entergy

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