ML17306A516

DOL000483, Employee Concerns Program

ML17306A516
Person / Time
Site:	Palo Verde
Issue date:	09/28/1989
From:	Janecke D, Ravert J, Russo C ARIZONA PUBLIC SERVICE CO. (FORMERLY ARIZONA NUCLEAR
To:
Shared Package
ML17306A515	List: ML17306A514 ML17306A516 ML17306A518
References
DOL000483, DOL483, NUDOCS 9203090266
Download: ML17306A516 (20)

Text

D a 00048<

EMPLOYEE CONCERNS PROGRAM SEPTEMBER 27, 1989 Program Approval PREPARED BY:

o Rave t ate TECHNICAL REVXER BY:

Dick Janecke ate APPROVED BY:

Charles Russo Date 9'2030'F0266 920225 PDR ADOCK 05000528 P

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THE EMPLOYEE CONCERN PROCRAN Hello, I'm BiD Convey> Xxecutivc Vice President of AT&one Public Service

~nnpany.

As a

acmber of the Palo Verde Xaam, I'sl here to Testate commitment to uuclear aafety and quality and to explain thc nev Xnployee Concerns Program to 'you ~

APS personnel at all levels arc encouraged and expected to con unicate jn an active and open manner such thit knovn problems vhich nlsy affect any aspect of our performance arc quickly identified and satisfactorily resolved.

Xhis applies to every one of you managers>

supervisors>

and all. site personnel, including contractors and their employees.

From the beginning of this project, ve've emphasized our c~tment to safety and quality fn all aspects of Palo Verde and stressed the importance of each person s contribution to attaining This c~tmcnto As vc vc made the transition from construction to operation, the structure of our project has

changed, but not our ointment to safety and quality.

Qe continue to depend on each of you in your daily vork to serve as an additional pair of "eyes and ears" to help us achieve our safety and quality Ioals.

Xach of you is important to the auccess of this project.

You have talents g

akQ1 s, and experience vhich a&e a Positive contribution.

As I

experienced professionaS, you recognize aafe vork practices and knov vha oonstitutes quality work.

No one person or department can do everything in an

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hanense project cuch as this.

So, it Q your rasponsibQity to bi a safety apl 000kB%

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a DOL000485 expert vithin ~our special area.

Rut did you knov that your

~nagers expect you to report any safety and quality concerns you may have in any areas of the Palo Verde progectT If you knov of any condition or situation that msy compromise the aafe operation or quality of vork perf ormed at Palo Verde, it is your duty to xeport it to your immediate supervisor, or if you feel that this is inappropriate, for whatever reason, you may step out of normal channels and go to a higher level of supervision.

In the past

~ ve've had a "hotline" program to provide you with additional vays of making your concerns known.

Qe've nov improved that program to assist you and to he)p us get to the bottom of any matter you bring to us.

Our nev 0

Xmployee Concerns Program has been developed to hear your vhen you feel you cannot take your concerns directly to your immediate supervisor or manager.

In all cases, you can request confidentiality if you <sh and every effort

~ be made not to disclose your identity.

Me encourage you to visit the Xmplovee Concerns Office located in the borth hnnex building or call extension 6701 to set up an appointment.

There is also an Xmployee Concerns Direct Zine:

944-$ 444.

You may call this number from anvvhere, including off site. If you call after regular day shift bours, a recording ~ ask chat yon Leave year aame, address, and phone mumber ao that an Xmployee Concerns Representative can personally contact you to document and track your concern.

Personnel terminating their ~loyment also have the obligation to report concerns.

You have the opportunity to request a personal interviev prior to

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leaving, Rut '

you Lish.

you may decline the interviev, identi y your concern on an Xmployee Concern Disclosure form, seal it

~ and turn it in to Security as you leave the site.

You vtll bc informed of hov your concern vas handled.

The Employee Concerns Program is morc ambitious than any previous program.

It vfll zcccivc and process zcports from all areas and activities associated vjth Palo Vcrdc.

Depending on the type of concern - administrative, safety, quality it vill bc referred to the right group such as Human Resources,

Security, or Safety, or an investigation and zeport.

You vill receive a

response from the investigating group..

Employee Concerns personnel Wll ensure that your concerns arc appropriately zcsolvcd.

So, ii you have anv

concern, especially one that involves saf ety or quality at Palo Verde, please zeport it.

Hzst, you should zeport to your supervisor or manager.

Should you feel hesitant, for any zeason, then report 1

it to the Employee Concerns Office.

You are protected by lav against harassment, intimidation, or retaliation for identifying nuclea= safety concerns.

Your rights in this regard as ve11 as other rclerant information are summarised in KRC Form 3 vhich is posted videly throughout PVZCS and other facQitics sup porring our uuclcar opcrat5.ons.

moreover, hzisona PuMic Service Company eiXl not tolerate harassment, intMdation, discrimination or other acts of retaliation against any employee or ide tUying anv concern to supervision, management, the Employee Concerns Prog a=, or the KRC. If you believe you have

been, or are being, discr~nated against because you identified a concern, you should

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immediately report this directly to the Xmployee Cocnerns Program on site.

Z auld like the Palo Verde organisation to have the first opportunity to bear and respond to your concerns.

Hovever, you aay feel free to take your concerns rtfrectly to the Nuclear Regulatory Commission.

The site resident Qspector can be reached at extension 3737 and the phone number of the Region 5 office, located Ln Malnut Creek, California is:

(414) 943-3700.

I'm taking this opportunity to re-emphasise the

+Ital role and responsibility each of you have as part of the Palo Verde team in expressing your concerns on safety and quality matters and Z'll be doing it again to keep reminding you oi the importance ve attach to your observations.

Zf you have any questions, call the Employee Concerns Dffice at 6701 or the Direct Kin>> at 944-5444 ~

Thank you for your time and attention.

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JIr~~a" PubL'c Service Comply COMPANY CORRESPONDENCE 0 35-'OQ 07'2'ctober 13, 1989 TO:

C'>>g All Palo Verde Employees C'"

Su. ~

J.

M. Levine 6125 2500 H

~ >>:C~C I I :>>'89 GENT 19 P 2:22 FILE:

@ACJe~T

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POLICY STATEMENT This year has been a particularly difficult one for us.

Xn

1988, we were an industry leader in generating large quantities of low cost electrical power; however, we failed to achieve the degree of excellence necessary in the areas of vigorous self-criticism, of creating a work environment where criticism is eagerly

sought, analyzed and acted upon, of creating a work atmosphere that encourages thoughtful, critical assessment of all phases of plant operation, and one in which operations are conducted in a formal, conservative manner.

Our failure to do the aforementioned things acceptably resulted in the problems we had in the early part of this year.

We are now embarked upon a vigorous effort to improve our performance in these critical areas and thanks to your hard work, we are making steady progress.

Our mission as an organization is to create a

working atmosphere in which all Palo Verde personnel:

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Clearly understand and discharge their responsibilities.

b.

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Are held accountable.

Do not proceed in the face of uncertainty.

d.

e.

Feel comfortable when bringing concerns to management that their concerns will be heard and responded to.

Maintain an appropriately questioning attitude to ensure we are executing our activities correctly.

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All Palo Verde Employees 035-00072-JML October 13, 1989 In May of this year, Mr. Conway provided written performance standards for all APS Nuclear personnel.

In essence, they can be summed up in his words "...every Palo Verde employee shall be dedicated to nuclear safety as their number one priority".

Additionally, your management expanded Mr. Conway's document to provide specific performance standards for every individual based upon their job classification.

You are expected to know, understand and implement these standards.

Our success as an.

organization and your success as an individual willbe directly related to how faithfully you follow those precepts.

The key principles to remember are:

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b.

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e.

Safety, regulatory compliance, and schedule are to be observed in that priority order.

One should always take the time to be sure he/she is right before proceeding.

One should routinely seek confirmation of the appropriateness of his actions from co-workers or supervision (i.e. second check one another).

Activities are to be performed in a

planned, controlled, and formal manner, in direct compliance with approved procedures/work or test documents; and when that is not possible, he/she should stop and seek direction from his supervision.

The Shift Supervisor is the senior licensed individual in the plant and must be kept informed of plant conditions so that he may execute his duties properly.-

One should immediately consult with his supervisor when he finds himself in a situation in which he is unsure of the correct course of action.

g, Problems must be identified and resolved in a timely manner consistent with their relative priority and available resources.

Sufficient resources will be made available to address safety issues.

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All Palo Verde Employees 035-00072-JML October 13, 1989 h.

Senior Management is dedicated to the success of every Palo Verde employee and must be kept informed to ensure that success for the individual, as well as, for the organization.

In summary; we are on the way to our goal of exce'llence in every aspect of our responsibilities here at Palo Verde.

We still have much to do and every individual's performance has a large impact on the whole group's ability to achieve success.

We are all dependant upon one another.

Please do your part by doing your level best to work in conformance with the standards provided to you.

JML/lgs

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Arizona Public Service Company PALO VERDE NUCLEAR GENERATING STATION P.O. BOX 52034

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PHOENIX. ARIZONA85072-2034 IDP Q13-11723-ANH October 25, 1989 Contract Companies Providing Services/Contract Labor to PIGS

'89 HO'3 17 A7:23 S oject:

PIGS Policy On Employee Communications

& Concerns F~LE:

Sg-Q65-22Q Q;ality and Safety are our primary concerns at Palo Verde.

Each person is remnsible to maintain quality and safety and to immediately report concerns

~'-.'ch could have an effect on the safe and reliable operation of PVNCS.

Ye=cover, we solicit the identification of any concern which may adversely affect the performance of our operations so they may be resolved promptly.

o assist us in identifying, addressing, and resolving these concerns, the at-'ched policy has been developed.

Please address this policy with all of yo 'r personnel who are involved in providing Services to PVNGS so they will be f'y aware of this policy and its intent.

.".=ak you for your assistance and support in such an important matter.

Sincerely, A. N. Howard Contracts Department Mail Station 6975 p',;:/BH/jp At=achment OC ".'m53

PUNGS PO ICY ON KMPLPYKK CO~".:NICA 'JOYS h,

CONCERNS APS PERSONNEL AT ALL LEVELS ARE ENCOURAGED AND EXPECTED TO COMKhlCATE IN AN ACTIVE AND OPEN MANNER SUCH THAT 1ÃOhh PROBLEMS WHICH HAY AFFECT ANY ASPECT OF OUR PERFORMANCE ARE QUICKLY IDENTIFIED AND SATISFACTORILY RESOLVED.

THIS POLICY APPLIES TO ALL EHPLOYEES INCLUDING tdBAGEMKNT AND SUPERVISION, CONTRACTORS, AND THEIR EHPLOYEES.

ARIZONA PUBLIC SERUICE COMPANY (APS) IS COMMITTED TO QUALITY AND SAFETY IÃ THE OPERATION OF THE PALO VERDE NUCLEAR GENERATING STATION AND THROUGHOUT THE APS NUCLEAR GENERATING PROGRAM APS AS A WHOLE AhD EACH EMPLOYEES IS RESPONSIBLE FOR ASSURING THAT THIS COMMITMENT IS MET.

CONCERNS hTHICH COULD HAVE AN ADUERSE IMPACT ON THE SAFE AND RELIABLE OPERATION OF THE STATION OR hHICH HAY ADVERSELY AFFECT OUR NUCLEAR OPERATIONS MUST BE REPORTED PROMPTLY AND BE ADEQUATELY RESOLVED.

EACH SUPERVISOR AhD MANAGER SHOULD ACTIVELY SOLICIT FROM THEIR EMPLOYEES ANY KNOWN SAFETY CONCERN AND PROBLEM.

SUPERUISORS AND MANAGERS ARE RESPONSIBLE TO THOROUGHLY REVXEh'DENTIFIED SAFETY CONCERNS AND EMPLOYEE PROBLEMS'BTAIN EFFECTIVE CORRECTIVE ACTION WHERE APPROPRIATE, AND FEEDBACK TO THE KHPLOYEE THE RESULTS OF THEIR ACTIONS.

IF THE EMPLOYEE XS NOT SATISFIED WITH THE RESULTS PRESENTED, SUPKRUISION SHOULD ENCOURAGE AhD, IF REQUESTED>

ASSIST THE KHPLOYKK IN ESCALATING HIS CONCERN OR PROBLEM TO THE NEXT HIGHER LEVEL OF APS SUPERVISION.

EACH EMPLOYEE IS EXPECTED TO BRING THEXR SAFETY CONCERNS AND PROBLEMS TO THE ATTENTION OF THEIR IMMEDIATE SUPERVISOR.

SHOULD EMPLOYEES HAVE A REASON TO FEEL THAT THEIR SAFETY CONCERh'S OR PROBLEMS HAVE h'OT BEEN OR WILL NOT BE ADEQUATELY ADDRESSED THROUGH THE USE OF THESE N01QLQ.

CHANNELS, THEY SHOULD REPORT THEIR CONCERN OR PROBLEM TO THK EHP1.0YEE CONCERNS PROGRAM.

SEVERAL MAYS TO DO THIS:

THERE ARE 1.

CALL THE ZK'LOYEE CONCERNS OFFICE - EXTENSION 6701; 2.

VISXT THE ~LOYEK CONCERNS OFFICE - NORTH ANNEX (ROOM 227);

3e CALL THE EHPLOYKE CONCERNS DIRECT LINE - 9<4-5444; 4.

COMPLETE AN EMPLOYEE CONCERh DISCLOSURE FORM WHEN EXITING; 5.

HAVE A PERSONAL INTERVIEW WHEN EXITING.

hHEN REPORTING A

CONCERN TO THE EMPLOYEE CONCERNS

PROGRAM, EMPLOYEES MAY REQUEST CONFIDENTIALITY, EUERY EFFORT WXLl.

BE MADE NOT TO DISCLOSE THEIR IDENTITY OUTSIDE THE EMPLOYEE CONCERNS PROGRAM.

CONCERNS REPORTED UNDER THE EOYEE CONCERNS PROGRAM WIL1.

BE INVESTIGATED,

RESOLVED, AhD DOCUMENTED.

Ih'ASES hRERE ACTION IS REQUIRED CONDITION, THE COMPLETION OF THE ACTION WILL BE VERIFIED.

A TO CORRECT A

DESCRIPTION OF THE ACTIONS TAKEN TO ADDRESS THE CONCERN WILl. BE AVAILABLE TO THE KHPLOYKE MHO RAISED THE CONCERN.

ALTHOUGH EMPLOYEES HAVE A DUTY TO REPORT THEIR CONCERNS TO APS, CONCERNS HAY ALSO'E IDENTIFIED DIRECTLY TO THE NUCLEAR REGULATORY COMMISSIOh, REGION V

(415) 943-3700, OR SITE RESIDENT (602) 393-3737.

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EMPLOYEES ARE PROTECTED BY LA'>>'GAINST HARASSMEKT, IKTIMIDAT1PK OR RETALIg,TIPK FOR IDENTIFYING NUCLEAR SAFE.Y CONCERNS.

THEIR RIGHTS IK THIS REGARD AS hELL AS OTHER RELEVANT INFOIQATIOK ARE SUMMARIZED IK KRC FORM 3

hHICH IS POSTED WIDELY THROUGHOUT PVKGS AKD OTHER FACILITIES SUPPORTING OUR NUCLEAR OPERATIONS.

MOREOVER, ARIZONA PUBLIC SERVICE COMPANY VILL NOT TOLERATE HARASSMEKT, INTIMIDATION,DISCRIMINATIOK OR OTHER ACTS OF RETALIATION AGAINST ANY EMPLOYEE FOR IDENTIFYING Ah'Y CONCERN TO EITHER SUPERVISIOK>

MANAGEMENT> THE EMPLOYEE CONCERNS PROGRAM>

OR THE NRC.

IF AN EMPLOYEE BELIEVES THEY HAVE BEEN OR ARE

BEING, DISCRIMINATED AGAINST BECAUSE OF IDENTIFYING A

CONCERN, THEY SHOULD IMMEDIATELYREPORT THIS DIRECTLY TO THE EMPLOYEE CONCERNS PROGRAM OK SITE.

M. F.

CONEY EXECUTIVE VIC RESIDENT - NUCLEAR

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