ML16256A321
| ML16256A321 | |
| Person / Time | |
|---|---|
| Site: | Grand Gulf  |
| Issue date: | 09/12/2016 |
| From: | Townsend D Entergy Operations |
| To: | Document Control Desk, Office of Nuclear Reactor Regulation |
| References | |
| EN-EP-310, Rev.5 | |
| Download: ML16256A321 (29) | |
Text
NUCLEAR NON-QUALITY RELATED EN-EP-310 I REV. 5
---Enlffgy MANAGEMENT MANUAL INFORMATIONAL USE PAGE 1 OF 27 Emergency Response Organization Notification System Cancellation HQN Procedure Owner:
Dean Burnett Governance Owner:
Mary Ann Wilson Effective
Title:
Director, Emergency
Title:
Director, Emergency Date Programs Programs 9/12/2016 Site:
HQN Site:
HQN Site Site Procedure Champion Title ANa Robert Carev Manaaer, EP BRP N/A N/A CNS N/A N/A GGNS Jeff Seiter Manaaer, EP IPEC Lori Glander Manaaer, EP JAF James Jones Manaoer, EP PLP Dan Malone Manaoer, EP PNPS Donna Calabrese Manaaer, EP RBS Tim Schenk Manaaer, EP VY NA NA W3 John Sionorelli Manaaer, EP HQN David Townsend Proiect Manaaer, EP For site implementation dates see ECH eB REFLIB usina site tree view INaviaation panel)
Site and NMM Procedures Canceled or Superseded By This Revision Process Applicabilitv Exclusion:
All Sites: 0 Specific Sites: ANa 0 BRP 0 CNS 0 GGNS 0 IPECISI JAF 0 PLP lSI PNPslSI RBS lSI VY lSI w31S1 Change Statement Revision 5:
This is a major revision to the procedure to address transitioning from EverBridge Aware software to EverBridge Mass Notification software for ERa notification. Revision bars are not used.
Associated PRHQN #: CR-PRHQN-2016-00148 I Procedure Writer: David K. Townsend Contains Proprietary Information: YES 0 NO lSI
NUCLEAR NON-QUALITY RELATED EN-EP-310 REV. 5
- <::::J¥Entergjf
~:~~~~MENT INFORMATIONAL USE PAGE 2 OF 27 Emergency Response Organization Notification System TABLE OF CONTENTS Section Title Page 1.0 PURPOSE 3
2.0 REFERENCES
3 3.0 DEFINITIONS 3
4.0 RESPONSIBILITIES 4
5.0 DETAILS 5
6.0 INTERFACES 17 7.0 RECORDS 17 8.0 SITE SPECIFIC COMMITMENTS 17 9.0 ATTACHMENTS 17 ATTACHMENT 9.1 ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS 18 ATTACHMENT 9.2 ALTERNATE ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS 21 ATTACHMENT 9.3 ACCESS CODE AND PASS CODE MAINTENANCE INSTRUCTIONS 24 ATTACHMENT 9.4 QUARTERLY MEMBER PROFILE UPDATE 26
PAGE 3 OF 27
~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 1.0 PURPOSE This procedure provides guidance to maintain the ERO notification system in a state of readiness for notification of the ERO.
2.0 REFERENCES
None 3.0 DEFINITIONS
[1]
Application Programming Interface (API) - Interfaces, via the ERON computer program, with the EverBridge system to activate the notification process for the ERO.
[2]
Access Code & Pass Code - unique codes required by the ERON Program to activate the ERO Notification system. The Access code and Pass Code ensure the notification is sent to the proper group at the proper Plant (i.e. ANO, GGNS, PNP, etc.). The Access code and Pass Code also ensure the system activates the proper Event (Emergency, Drill, or Test) and indentifies which emergency response facility (Control Room, EOF, TSC, etc.) initiated the notification.
[3]
Contact - a person listed in the EverBridge database that can be sent a notification and assigned to a group(s).
[4]
Database - A list of information maintained on the EverBridge server containing Entergy employees' profile.
[5]
Data Manager-a user assigned this role can only manage contact records (add, edit, and remove). Data Managers can access functionality at the Organization level to the following EverBridge Suite tabs: Contacts and Reports.
[6]
ERO - Emergency Response Organization.
[7]
ERON - Emergency Response Organization Notification
[8]
EverBridge - Is a computer system (both hardware and software) that notifies the ERO personnel of an emergency, drill and test at Entergy Nuclear Sites via a variety of methods.
[9]
Group - Set of defined personnel to be notified.
[10]
Group Manager - a user assigned this role can manage and send notifications to predefined sets of contacts. They can access functionality at the Organization level to the following EverBridge Suite tabs: Dashboard, Universe, Notifications, Contacts, and Reports. They can also perform actions within their own groups. A Group Manager cannot edit the organization settings.
PAGE 4 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 3.0 cont.
[11]
Launch Notification by Phone (LBP) - is used to activate the E~erBridge notification system via telephone by an Organization Admin or Mass Notification Operator. The LBP is intended to be a backup to the ERON Program in the event it is not operable.
[12]
Mass Notification Operator-a user assigned this role can send predefined notification templates and can manage active notifications. They can access functionality at the Organization level to the following EverBridge Suite tabs: Notifications. The primary purpose of this role is to send notification with the Launch Notification by Phone.
[13]
Profile - may contain the employee' ID, employee name, ERO position, telephone numbers, pager number, work department, work site, team color and other pertinent information.
[14]
Organization Administrator - a user assigned this role is responsible for the EverBridge Suite organization, can access all functionality available to the organization, and can perform actions within their own organizations. They can add groups in their individual organizations.
[15]
Polling Notification - A polling notification is used to send out information, and ask the recipient to respond to the broadcast by choosing from a list of polling options. In this way the notification not only offers information, but also gathers information.
[16]
Site EverBridge Rep - An Emergency Planner at each site who is responsible for the ERO Notification system at their respective site.
[17]
Username - a contact will use this to login to the EverBridge system. Usernames are case-sensitive and must be a minimum of four acceptable characters. Acceptable, characters are: uppercase and lowercase letters, numbers, dash (-), and underscore
(_). No other characters or symbols are permitted at this time.
4.0 RESPONSIBILITIES
[1]
Manager, Emergency Planning (EPM) is responsible for implementing this procedure and assigning an Emergency Planner as the Site EverBridge Rep for their site.
[2]
Site EverBridge Rep is responsible for ensuring that computers used to initiate notification to the ERO via the ERON Program have Internet Explorer 7.0 or higher installed (i.e. Control Room, Simulator, EOF, and TSC).
[3]
Site EverBridge Rep for each site will maintain all groups used by the EverBridge system and the ERON Program for their respective site.
[4]
Director, Emergency Planning is responsible for assigning two Organization Administrators from the EP Projects Group.
PAGE 5 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 4.0 cont.
[5]
Organization Administrators are responsible for overall administration of ERON and EverBridge Mass Notification. They are responsible for creating Roles in EverBridge Mass Notification and assigning Users to the appropriate roles.
[6]
Employees are responsible for initial set up of their profile, performing a quarterly verification of their profile and updating their profile when changes occur to personal contact information.
5.0 DETAILS 5.1 PRECAUTIONS AND LIMITATIONS
[1]
Operations personnel should be notified each time the EverBridge system becomes unavailable. Site specified backup notification method should be initiated if needed.
[2]
Human Performance tools (e.g. Self checking, Peer checking) should be used when modifying the database. Incorrect database changes could affect the performance of this system such that the process would not perform an ERO notification as expected.
[3]
The use of abbreviations/acronyms should be avoided within the system messages. If this is not possible, use letters with the appropriate spacing (one space between each letter). Abbreviations will be pronounced as a word, by the text to speech converter, if not input correctly.
[4]
Use the EverBridge menu items and tools to navigate within the website rather than the browser tool bar.
[5]
Use caution when making changes on any of the EverBridge screens. Some of the screens do not ask for confirmation before changes are made. Use Human Performance tools when adding or deleting information.
[6]
Computers used to activate the EverBridge System, via the ERON Program, must have Internet Explorer 7.0 as a minimum.
5.2 GROUP DEVELOPMENT
[1]
An emergency, drill, training and test group must be established for each site. These groups will be used by the ERON Program to determine who receives notification. The group must be labeled as <Facility Name Abbreviation>-<mode> (i.e. IPEC-Emergency, GGNS-Drill, etc.). Labeling the groups in this manner will ensure the ERON Program selects the proper group for notification.
[2]
The personnel in the Emergency group will be notified when the system is activated in the Emergency mode.
PAGE* 6 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.2 cont.
[3]
The personnel in the Drill group will be notified when the system is activated in the Drill mode.
[4]
The personnel in the Training group will be notified when the system is activated in the Training mode.
[5]
The personnel in the Test group will be notified when the system is activated in the Testing mode.
5.3 ERON ACCESS CODE AND PASS CODE NOTE Control of ERON access codes and pass codes for individual facilities and events ensures that the ERO Notification System is not inadvertently activated and does not send unintended or incorrect event notifications.
[1]
The ERON access code and pass code allows an authorized system operator (such as the Control Room, TSC or EOF staff) to send a notification to the ERO.
[2]
A unique access code and pass code, entered into the ERON Program at the time of activation, is associated with the plant, category of notification (Test, Drill or Emergency), originating facility (Control Room, TSC or EOF) and Group (individuals to whom notifications will be sent).
[3]
The Site EverBridge Rep will maintain the ERON access codes and pass codes for the respective site in accordance with Attachment 9.3. It is recommended that ERON access code and/or pass code associated with Emergencies and Drills be changed, for security reasons, if it has been used or compromised.
[4]
The ERON Access code and pass code for events (Emergency, Drill, Test, Training) configures the system into the proper mode, adds the proper header to the message (i.e. This is a DRILL, This is a Test) and sends the notification to the proper Group for the specific facility associated with that ERON access code and pass code.
[5]
ERON Access codes and pass codes can be copied so that more than one ERON access code and pass code can be used to activate the same event. This will allow the old ERON access code and pass code to continue to function and be available for system activation until the new ERON access code and pass code can be distributed.
When distribution of the new ERON access code and pass code is complete, the old ERON access code and pass code should be deleted.
NUCLEAR NON-QUALITY RELATED EN-EP-310 I REV. 5 w.~~
MANAGEMENT
~Entergy MANUAL INFORMATIONAL USE PAGE 7 OF 27 Emergency Response Organization Notification System 5.3 cont.
[6]
Access codes and pass codes may exist for each of the following events for each site as applicable:
Location Event Group Name Control Room Emergency "FACILITY NAME A88REVATION"-Emergency TSC Emergency "FACILITY NAME A88REVATION"-Emergency EOF Emergency "FACILITY NAME A88REVATION"-Emergency Simulator/CR Drill "FACILITY NAME A88REVATION"-Drill TSC Drill "FACILITY NAME A88REVATION"-Drill EOF Drill "FACILITY NAME A88REVATION"-Drill ERO Test ERO Test (Polling)
"FACILITY NAME A88REVATION"-Test EP Test Test "FACILITY NAME A88REVATION"-Test EP Maint.
Test "FACILITY NAME A88REVATION"-EP Maint Simulator/CR Training "FACILITY NAME A88REVATION"-Training 5.4 MESSAGES USING THE ERON PROGRAM
[1]
Each message will contain three segments based on the access code and pass code used by system operator's selections.
[2]
First segment of message:
Access code and pass code Message Segment Access code and pass code for This is an emergency message from (Plant name and Emergency emergency facility sending the message).
Access code and pass code for Drill This is a drill message from (Plant name and emergency facility sending the message).
Access code and pass code for This is a test message from (Plant name and Testing emergency facility sending the message).
Access code and pass code for This is a TRAINING Message from (Plant name and Training emergency facility sending the message).
PAGE 8 OF 27
~~Erltergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.4 cont.
[3]
Second Segment of message:
Selection Message Seg-ment Unusual Event!
An UNUSUAL EVENT has been declared.
Alert An ALERT has been declared.
Site Area Emergency A SITE AREA EMERGNCY has been declared.
General Emergency A GENERAL EMERGENCY has been declared.
Termination The current event has been terminated. No Further action is required.
[4]
Third segment of message:
Selection Message Segment Activate all ERFs Report to your assigned emergency response facility. FFD requirements apply.
Activate TSC/OSC If you are assigned to the TSC or OSC, report to your assigned only emergency response facility. FFD requirements apply.
Alternate Reporting If you are onsite, respond in accordance to the PA announcement. If Location you are offsite, report to your alternate assigned emergency response facility. FFD requirements apply.
No Action/Information No additional actions are required at this time.
only Was the declaration There is a Security Event at the plant. If you are onsite, respond in due to a Security accordance to the PA announcement. If you are offsite, report to your event? If YES.
offsite facility. DO NOT REPORT TO THE SITE. FFD requirements apply.
\\
[5]
The message developed above will be sent to all ERO members, both those on-call and those not on-call, at the activating site who are members of the associated notification group.
[6]
The ERO will be required to provide a response back to the system when the system is activated in the ERO Test mode. During emergencies, drills, or EP Test, ERO members will only be requested to acknowledge receipt of the message and report as directed.
PAGE 9 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.5 NOTIFICATIONS USING THE ALTERNATE ERO NOTIFICATION METHOD LAUNCH NOTIFICATION BY PHONE
[1]
In order to send a notification using the Alternate ERO Notification method the following setup must be complete.
(a)
Build notification templates under the Notification TabO+Notification Template for all possible messages to be launched by telephone. Messages should be developed for Emergency, Drill, Test and Training modes. Each message is assigned a unique Template 10.
(b)
Create a role, in accordance with section 5.16, with the first name of "Plant Name" and "Event" (i.e. GGNS Emergency, IPEC Drill, etc.)
(c)
A User must be created for each plant for the Emergency, Drill, Test and Training event types and assigned a corresponding role (i.e. User - GGNS Emergency should be assigned the GGNS Emergency Role, etc.).
(d)
The email address for the User created above will be the Site EverBridge Rep's email address.
(e)
Once the Users have been created, send the registration email to the Site EverBridge Reps by clicking on the envelope under the "Registered" tab in User's list.
NOTE Since the email address for the User created above was sent to the Site EverBridge Rep email address, he/she will receive the registration notice for the member.
(f)
Follow the instructions in the registration email to register the User.
(g)
Record the User Name and password and the Launch Notification by Phone User 10 and Password for your records.
(h)
These will be the User 10 and password that are used for Attachment 9.2 Alternate ERO Notification System Activation Instructions.
(i)
Passwords for these User IDs can be changed by logging in as the User, clicking on the User's name in upper right hand corner of the screen and then clicking on the Change Password link and the password for Launch Notification by Phone can be changed by clicking on Launch Notification by Phone tab and then clicking on the Change Password.
NUCLEAR NON-QUALITY RELATED EN-EP-310 I REV. 5 wt'i;~'Wtl;;'tw MANAGEMENT
~:=~ ~Erltergy MANUAL INFORMATIONAL USE PAGE 10 OF 27 Emergency Response Organization Notification System 5.6 BACKUP NOTIFICATION SYSTEM
[1]
While it is expected that the ERO Notification System will provide a very reliable notification method for the ERO, a backup notification method should be available from each site. Sites may use group page, call tree, etc. as a backup notification method or some other pre-established backup notification method.
[2]
If a site is unsuccessful in activating the EverBridge ERO notification system via the Primary or Alternate activation instructions, proceed to the site specified backup notification method.
5.7 SYSTEM TESTING
[1]
System testing should be done in accordance with the table below.
Test Responsible to
Response
Teams Frequency Notes Activate to ERON IFacilities Required?
Included
- 1. Team Notification EP Staff No All Teams! All Weekly This test should be an Facilities announced test.
- 2. Quarterly Off-EP Staff Yes AII.Teams! All Quarterly This test should be an hours Unannounced Facilities unannounced test. As possible rotate to get all4 teams over a 1 year period.
- 3. Site Drill!
Designated shift Yes All Teams! All Quarterly This test should be an Exercises staff Facilities announced test and conducted in conjunction with a quarterly drill. As possible rotate to get all 4 teams over a 1 year period.
- 4. Off hours Designated shift Yes All Teams! All In This test should be an Unannounced Drill.
staff Facilities accordance unannounced test ERO members with EN-without drill window Report to Emergency EP-306 provided and Response Facilities conducted in conjunction with an Off hours Unannounced drill.
[2]
The weekly Team Notification test may consist of (a) or (b):
(a)
An EverBridge message via email to serve as a reminder to the ERO of which team is on call for the current or next week on call period, their responsibilities for being on-call, etc. that does not require receipt of the message.
PAGE 11 OF 27
~~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 5.7 cont.
(b)
Emergency Response Organization Notification System A normal test via the ERON system that requires receipt of the message confirmation.
[3]
The Quarterly Off-hours Unannounced test may be conducted during a quarterly drill provided the drill is an off-hours unannounced drill.
[4]
At least one Quarterly Off-hours Unannounced test annually should be conducted on a scheduled day off.
[5]
The Quarterly Off-hours Unannounced test consists of activating the system using the ERO Test access code and pass code in ERON and sending the followinq message to all ERO members at the facility conducting the test:
This is a test of the E R 0 Notification system. This is only a test. No additional action is required beyond responding to the question. Please enter your response time by selecting one of the following responses. I can respond to my assigned emergency response facility within:
1.30 minutes 2.45 minutes
- 3. 60 minutes
- 4. 75 minutes
- 5. 90 minutes
- 6. 120 minutes
- 7. Greater than 120 minutes
- 8. I am unable to respond
[6]
Sites may develop a different method of testing via EverBridge, from that described above, provided that site staffing augmentation requirements can be determined and a report can be produced to document the results.
[7]
The Site EverBridge Rep or designee should review the test results and perform an analysis of staffing augmentation requirements to determine if they were met during the test. Results of the test can be reviewed by logging in the EverBridge Mass Notification system, using the Site EverBridge Rep's User 10 and password, and reviewing the Notification report.
[8]
The test should be documented in accordance with Section 7.0. Test documentation should include a report from the system that shows the test was conducted and the results of the test at a minimum.
PAGE 12 OF 27
'~Erltergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.7 cont.
[9]
Listed below is the ERO Notification system re-test criteria when activation is in association with the test listed in section 5.7 [1] item 3, "Site Drill / Exercises" test. If system activation results in an Objective failure, as specified in EN-EP-308 Attachment 9.3 program Objective E.2.1, then use the chart below to determine the action required.
Note Re-test demonstration may be done using access/pass codes that do not result in the entire ERO being notified (e.g. training codes)
Activation Failure Condition Failed to meet Activation Objective Criteria Actions Equipment Failure Critique, Issue Condition Report on Objective and Equipment failure and re-test following equipment repair Process Failure Critique, Issue Condition Report on Objective and Process failure and re-test with walk through or drill opportunity Personnel Errors Critique, Issue Condition Report on Objective and Personnel Error, personnel remediation and re-test as individual performance measure as part of remediation
[10]
If the system is not activated as described in step 5.7[8], ensure compensatory actions (i.e. remedial training, designate backup notification method as primary, etc) are put in place to notify the ERO of a declared event.
5.8 EMPLOYEE PROFILE
[1]
Employee Profiles will be initially uploaded to the system. Employees' Entergy email address will be required in this upload.
[2]
Once the EverBridge database is established or a Contact is added to the system, the contact should register their account in order for them to be able to login to the system.
In order to register their account, an Organization Leader (Site EverBridge Rep) must send the Contact an email using the EverBridge system which contains the instructions on how to register in the system. This email will be sent in accordance with section 5.15. At the time of registration, each employee will create their own username and password and update their profile with the pertinent personal information.
[3]
Employees should update their profile during the registration. ERO members must provide the following:
(a)
Office telephone number (If individually assigned. Shops numbers, control room numbers, shared numbers, etc. do not have to be listed)
(b)
ERO Notification device (Pager number, Cell phone numbers, etc.)
(c)
Company email address (d)
Home telephone or cellular telephone number (e)
Employees with an Alpha pager must enter the pager number as an email address (Pager Number@Pager Service.net or.com) (e.g.
8005551212@usamobiltiy.net or 8005551212@ pageme.criticalalert.com)
PAGE 13 OF 27
~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.8 cont.
[4]
A notification should be sent on a quarterly basis to remind employees to review and update their profile information. This message will be sent using the EverBridge System in accordance with Attachment 9.4.
[5]
The Entergy Employee 10 number may be used as the unique identifier (External 10) for each member Entergy Employee in the system.
Non-Entergy personnel added to the system will be assigned a unique identifier (minimum 6 digit numeric number).
5.9 UPDATING INDIVIDUAL CONTACTS INFORMATION
[1]
Login to the EverBridge Mass Notification on an Entergy computer by opening Internet Explorer and from the Entergy Portal site, select Favorites -+ Entergy -+ Nuclear -+
Headquarters. This will access the Nuclear Portal, from there select Echelon-s Applications 0+ EverBridge Mass Notification. The system can also be accessed directly using an internet browser and typing "https://manager.everbridge.net/login".
[2]
ENTER your username and password and press Enter key or Click "Sign-in" to access the system.
[3]
SELECT "Contacts".
[4]
SEARCH for the individual by entering individual's first name in the first search box and/or the last name in second search box.
[5]
SELECT search by clicking on the magnifying glass icon.
[6]
CHOOSE the individual requiring contact information update and click on the pencil icon next to their name.
[7]
MAKE updates to profile information as appropriate.
[8]
SELECT "Save".
5.10 ADDING INDIVIDUAL MEMBERS INTO THE EVERBRIDGE SYSTEM
[1]
ENSURE you are in the Organization Admin role
[2]
SELECT "Contacts".
[3]
SELECT "Add Contacts".
[4]
Enter individual's Name in "first name" and "last name" field.
[5]
Enter individual's Employee 10 in the "External 10" field.
[6]
Enter record type and country from the drop down menus.
PAGE 14 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.10 cont.
[7]
Enter as much known information in the Delivery Methods section.
[8]
Enter as much known information in the Additional Information section. At a minimum the Site Additional Information field must be completed for each member.
[9]
SELECT "Save".
5.11 REMOVING INDIVIDUAL MEMBERS FROM THE EVERBRIDGE SYSTEM
[1]
SELECT "Contacts".
[2]
SEARCH for the individual by entering individual's first name in the first search box and/or the last name in second search box.
[3]
SELECT search by clicking on the magnifying glass icon.
[4]
SELECT the "check box" that corresponds with the member you wish to delete.
[5]
SELECT "Delete button".
[6]
SELECT "Yes" when asked the confirmation question.
5.12 ADDING GROUPS
[1]
SELECT "Contacts".
[2]
SELECT the "Groups" tab
[3]
SELECT "All Contact Groups".
[4]
SELECT "+ Group" button
[5]
ENTER "Group name" hit Enter Key.
5.13 ADDING CONTACTS TO GROUP
[1]
SELECT "Contacts".
[2]
SELECT the "Groups" tab
[3]
SELECT the Group in which the contact is to be added.
[4]
SELECT the "Add Contact" tab
NUCLEAR NON-QUALITY RELATED EN-EP-310 I REV. 5
~Entergy MANAGEMENT MANUAL INFORMATIONAL USE PAGE 15 OF 27 Emergency Response Organization Notification System 5.13 cont.
[5]
SELECT "Add existing contacts to this Group" Or "Add a new contact to this Group" as appropriate.
[6]
SEARCH for the individual by entering individual's first name in the first search box and/or the last name in second search box.
[7]
SELECT search by clicking on the magnifying glass icon.
[8]
SELECT the contact you wish to add to the group by checking the box beside the contacts name.
[9]
SELECT "Add to Group" tab 5.14 DELETING GROUP MEMBERS
[1]
SELECT "Contacts".
[2]
SELECT the "Groups" tab
[3]
SELECT the Group you want to delete a contact from.
[4]
SEARCH for the individual by entering individual's first name in the first search box and/or the last name in second search box.
[5]
SELECT search by clicking on the magnifying glass icon.
[6]
SELECT the contact you wish to delete from the group by checking the box beside the contacts name.
[7]
SELECT "Remove" tab
[8]
SELECT "from this Group".
[9]
SELECT "Yes" tab when asked "Are you sure you want to remove these contacts from this Group? (They will not be deleted)" to confirm removal.
[10]
REPEAT steps 4 to 9 for each contact that needs to be deleted from the group as a member.
5.15 EMAILING REGISTRATION REQUEST TO CONTACTS
[1]
Login to the EverBridge Mass Notification system
[2]
SELECT "Contacts" tab.
PAGE 16 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System 5.15 cont.
[3]
SELECT the Contacts you want to email a registration request by clicking the box next to their name or clicking the box in the title bar to select all Contacts display.
[4]
Click on the "Send Registration Email" box or the envelop icon next to the Contacts name.
[5]
Click "Yes" to confirm that you want an email sent.
5.16 CREATING ROLES IN MASS NOTIFICATION
[1]
Roles can only be added, edited and deleted by personnel assigned the Organization Admin role.
[2]
Under the Access tab select the Roles tab
[3]
Click on the "+Add Role" button
[4]
Select the Role Type by clicking on the drop button under the Role type.
[5]
Enter the Role Name in the Role Name box
[6]
Select the Groups, Dynamic groups, and Notification templates the Role is allowed to use/access, as applicable.
[7]
Click "Save".
5.17 CREATING USERS IN MASS NOTIFICATION
[1]
Users can only be added, edited and deleted by personnel assigned the Organization Admin role.
[2]
Under the Access tab select the Users tab
[3]
Click on the "+Add User" button
[4]
Enter the user's First name, Last name, and email address.
[5]
Link the user to a contact by clicking the link provided and selecting the appropriate contact.
[6]
Select the Role by clicking on the drop button under the Role information and scrolling to the appropriate role.
[7]
Once the appropriate role is selected click the "+Add Role"
[8]
Click "Save".
~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 PAGE 17 OF 27 Emergency Response Organization Notification System 6.0 INTERFACES
[1]
EN-EP-308, Emergency Planning Critiques
[2]
EN-EP-306, Drills and Exercises 7.0 RECORDS
[1]
Maintain test records in the Electronic Document Retention System for a period of 3 years.
8.0 SITE SPECIFIC COMMITMENTS Step Site Document Commitment Number or Reference N/A 9.0 ATTACHMENTS 9.1 ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS 9.2 ALTERNATE ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS 9.3 ACCESS CODE AND PASS CODE MAINTENANCE INSTRUCTIONS 9.4 QUARTERLY MEMBER PROFILE UPDATE
PAGE 18 OF 27
- ~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.1 Page 1 of 3 Emergency Response Organization Notification System ERa NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS NOTE:
The ERG Notification system should be initiated within 10 minutes of declaring an event and confirmation that the system initiated should be verified within 15 minutes of declaring the event.
- 1. Open ERO Notification System by clicking on the following.
Start + All Programs + Nuclear Corporate Applications (ESM) + Nuclear Emergency Response (ESM) + ERON 2.
Enter Access code (XXXXX) and pass code (XXXXX) when requested (Access Codes Cl~~PCl~~~~~esare not case sen~g,iY,~,~,Cl~~,~I.i~,~"!~,~,,~"LJ,~,,r.!1!t,,~~,!~g,~~.,
Access Code: 1 Pass Cede: [,,'----""'--""-"""""" ""-",-,-,-""""",,,
PAGE 19 OF 27
~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.1 Page 2 of 3 Emergency Response Organization Notification System ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS
- 4. Answer "Yes" or "No" to Security EAL question, "Was the event declared on a Security EAL?" This question will appear if an Alert, Site Area Emergency, or General
,mergency classification is selected.
Was this Elnergency Declared based on a Security EAL?
- 5. Select proper response action by clicking on it. (Some actions may not be available based on classification selected or answer to Security EAL question.)
- 6. Review the message that was generated in the User Message box at the bottom of the screen. Ensure the message contains the information to communicate to the ERa. If it does not, edit the message by clicking in the User Message box and typing. If abbreviations are used, include a space between each letter (i.e. ERa should be ERa).
- 7. Once satisfied with the message content, click send notification button.
PAGE 20 OF 27 NUCLEAR MANAGEMENT.
MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.1 Page 3 of 3 Emergency Response Organization Notification System ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS
- 8. Answer "Yes" to send verification question, "Are you CERTAIN you want to send this message?"
re you CERTAIN that you wanr to send this rnessage?
- 9. If message was sucessfully sent, you will see a dialog box like the one below. (Note:
The Confirmation broadcast 10 number will be different.)
SUCCESSFULL Y sent.. iconttrrneuon eroeacest s>> 822B841}
1a.lf message was not successfully sent, proceed to ALTERNATE ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS
NUCLEAR NON-QUALITY RELATED EN-EP-310 I REV. 5 fu~fit MANAGEMENT
~Entergy MANUAL INFORMATIONAlUSE PAGE 21 OF 27 Emergency Response Organization Notification System ATTACHMENT 9.2 Page 1 of 3 ALTERNATE ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS A method to launch Notifications by phone can be used to provide notification to the ERO. The EverBridge system is utilized to accomplish this notification. Instructions for accomplishing this are as follows:
1.
Determine the 4 digit Template 10 for the message you want to send.
a)
The first digit of the code is:
1 - for Emergency 2 - for Drill 3 - for Test 4 - for Training b)
The second digit of the code is:
1 - for ANO 2 -for GGNS 3 - for IPEG 4 - for JAF 5 - for Palisades 6 - for Pilgrim 7 - for RBS 8 - forWF3 c)
The third and fourth digit of the code are determined from the flowchart below:
PAGE 22 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System ATTACHMENT 9.2 ALTERNATE ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS Alert - Template 10 07.
Site Area Emer.- Template 10 08.
General Emergency - Template 10 __ 09.
Unusual Event - Template 10 __ 02.
Unusual Event-Template ID 03.
Alert - Template ID __ 0 4.
Site Area Emer.- Template 10 __ 05.
General Emergency - Template ID __ 06.
No No
'>------------.1 Unusual Event-Template 10__ 01.
Page 2 of 3 Start Alert - Template 10 1 O.
Site Area Emer.- Template 10 1 1.
General Emergency - Template 10 __ 1 2.
2.
Record the 4 digit Template 10 for the message you want to send in step 7.a.
3.
Dial 800-971-5015 (Use the proper prefix codes for a long distance call (i.e. "9-1" or "8-1"or "1")).
4.
You will hear, "Welcome to the message center powered by EverBridge."
5.
The system will prompt you for the following information; a.
Enter your User 10 followed by the # sign.
Enter XXXXXXXX #
b.
Enter your password followed by the # sign; Enter XXXXXX #
6.
Wait while the system accesses the message templates. DO NOT HANG UP.
THIS MAY TAKE UP TO 30-45 seconds.
PAGE 23 OF 27
~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.2 Page 3 of 3 Emergency Response Organization Notification System ALTERNATE ERO NOTIFICATION SYSTEM ACTIVATION INSTRUCTIONS 7.
You will hear, "To select a template, enter the template 10followed by the # sign".
a.
Enter the 4 digit template 10 number recorded below and press # sign.
b.
The system will state, "You have selected Notification Template (Number you entered in step 7.a.) and the title of the Message to be sent.
c.
Press 1 to send message now.
d.
Hang up when instructed.
8.
If unsuccessful in activating the EverBridge ERG notification system via the Primary or Alternate activation instructions, proceed to the site specified backup notification method.
/
PAGE 24 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.3 Page 1 of 2 Emergency Response Organization Notification System ACCESS CODE AND PASS CODE MAINTENANCE INSTRUCTIONS
[1] The access code and pass code can be accessed via the following link:
http://ERON.Entergy.com or clicking Start c> All Programs c> Nuclear Corporate Applications (ESM) c> Nuclear Emergency Response (ESM) c> ERON from any computer that you have used your Entergy login credentials to log on the computer. The
,r"A"' screen will be Access Code: 1 Pass Code:
[2]
Click on the Administration link in the lower left and the following screen will be displayed: (Note - Only the information for the plant that the Site EverBridge Rep is associated with will be displayed. The Plant Site EverBridge Rep is set by the Upper Administrator)
'E~O No~ific~tiolJ**via EverB;idge.System
PAGE 25 OF 27
- ~Entergy NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 Emergency Response Organization Notification System ATTACHMENT 9.3 ACCESS CODE AND PASS CODE MAINTENANCE INSTRUCTIONS Page 2 of 2
[3]
To add a record, click on the "Add a record button" in the upper left hand corner and the rrumwrrm screen will be
[4]
Enter the required information (Plant, Location, Event Type, Access Code, Passcode, Group, and Email) and click on the "Insert" button. If the required information is not entered, an error message will be displayed.
[5]
To Edit, Copy or Delete a record, click on the appropriate button next to the record you want to edit, copy of delete. The Edit, Copy and Delete buttons are show below:
EDIT COpy DELETE NOTE
- 1. The access code and pass code program will not accept an access code and pass code that is already in use and will caution the user of that condition.
- 2. There may be more than one access code and pass code for a particular type of event but the system will not permit duplicate access code and pass codes to exist.
[6]
Changes occur and take effect immediately.
PAGE 26 OF 27 NUCLEAR MANAGEMENT MANUAL NON-QUALITYRELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.4 Page 1 of 2 Emergency Response Organization Notification System QUARTERLY MEMBER PROFILE UPDATE
[1]
Login to the EverBridge Mass Notification on an Entergy computer by opening Internet Explorer and from the Entergy Portal site, select Favorites> Entergy > Nuclear>
Headquarters. This will access the Nuclear Portal, from there select Echelon>
Applications> EverBridge Mass Notification. The system can also be accessed directly using an internet browser and typing https://manager.everbridge.neUlogin
[2]
ENTER your Username and Password to access the system.
[3]
SELECT "Notifications" on the top banner.
[4]
SELECT "+ New Notification" on the upper left side of the page
[5]
CLICK the "High priority message" box.
[6]
ENTER "Quarterly Member Profile Update/Review" for the Message Title.
[7]
ENTER the following message in the "Type Your Message" Box:
"This is a reminder that it is time for you to perform the required quarterly review/update of your user profile in the Entergy notification system.
Please go to https://member.everbridge.neUindexl453003085613414#/login and Login to the system with your Username and password. Update any incorrect information contained in your profile. Once complete, select save and log out of the system.
Your cooperation and support are greatly appreciated. If you have any questions or need assistance, please contact "Your Name".
[8]
Ensure "Text-to-speech" is selected under Speech.
[9]
Ensure "Standard" is selected under Message type.
[10]
Click on "Rules" under Select Contacts and SELECT "0 All <Facility Name> personnel".
Click "OK" at the bottom.
[11]
Click on "Edit" under Settings and ensure that Work Email is the only path selected under Delivery Methods. User can click on the different methods to select and/or un-select them.
[12]
Set the following parameters as follows:
- a. Apply voice delivery throttling rules: "No" (box not checked)
- b. Broadcast duration: "1 hr(s)"
PAGE 27 OF 27
~Enter,ov oJ NUCLEAR MANAGEMENT MANUAL NON-QUALITY RELATED INFORMATIONAL USE EN-EP-310 REV. 5 ATTACHMENT 9.4 Page 2 of 2 Emergency Response Organization Notification System QUARTERLY MEMBER PROFILE UPDATE c.
Contact cycles: "1" d.
Interval between cycles: "0" e.
Interval between delivery methods: "0" f.
Voice mail preference: "Message Only" g.
Confirm: "No" (box not checked)
- h. Language: "English"
[13]
Ensure "Now" is selected under Send & Save
[14]
SELECT "Send".
AnACHMENT 9.1 SHEET 1 OF 2 Procedure/Document Number:EN-EP-310 IRevision: 5 Equipment/Facility/Other: Grand Gulf Nuclear Station
Title:
Emergency Response Organization Notification System 10 CFR 50.54(0)(2) REVIEW Part I. Description of Activity Being Reviewed (event or action, or series of actions that have the potential to affect the emergency plan or have the potential to affect the implementation of the emergency plan):
Revise procedure to address transitioning from EverBridge Aware software to EverBridge Mass Notification software for ERO notification.
Part II. Emergency Plan Sections Reviewed (List all emergency plan sections that were reviewed for this activity by number and title. IF THE ACTIVITY IN ITS ENTIRETY IS AN EMERGENCY PLAN CHANGE OR EAL OR EAL BASIS CHANGE, ENTER THE SCREENING PROCESS. NO 10 CFR 50.54(q)(2) DOCUMENTATION IS REQUIRED.
The following GGNS Emergency Plan sections were reviewed:
Section 6.2 Activation of the Emergency Organization Section 7.53 Emergency Communication Equipment.
Part III. Ability to Maintain the Emergency Plan (Answer the following questions related to impact on the ability to maintain the emergency plan):
1.
Do a~elements of the activity change information contained in the emergency plan (procedure section 3.0[6])?
YES U NO ~ IF YES, enter screening process for that element 2.
3.
4.
5.
Do any elements of the activity change an emergency classification Initiating Condition, Emergency Action Level (EAL), associated EAL note or associated EAL basis information or their underlying calculations or assumptions?
YES 0 NO 1:81 IF YES, enter screening process for that element Do any elements of the activity change the process or capability for alerting and notifying the public as described in the FEMA-approved Alert and Notification System design report?
YES 0 NO 1:81 IF YES, enter screening process for that element Do any elements of the activity change the Evacuation Time Estimate results or documentation?
YES 0 NO ~ IF YES, enter screening process for that element Do an.1.elements of the activity change the Onshift Staffing Analysis results or documentation?
YES U NO 1:81 IF YES, enter screening process for that element EN-EP-305 REV 4
AnACHMENT9.1 SHEET 2 OF 2 Procedure/Document Number:EN-EP-310 IRevision: 5 Equipment/Facility/Other: Grand Gulf Nuclear Station
Title:
Emergency Response Organization Notification System 10 CFR50.54(0)(2) REVIEW Part IV. Maintaining the Emergency Plan Conclusion The questions in Part II do not represent the sum total of all conditions that may cause a change to or impact the ability to maintain the emergency plan. Originator and reviewer signatures in Part IV document that a review of all elements of the proposed change have been considered for their impact on the ability to maintain the emergency plan and their potential to change the emergency plan.
1.
Provide a brief conclusion that describes how the conditions as_described in the emergency plan are maintained with this activity.
2.
Check the box below when the 10 CFR 50.54(q)(2) revIew completes all actions for all elements of the activity - no 10 CFR 50.54(q)(3) screening or evaluation is required for any element. Otherwise. leave the checkbox blank.
~ I have completed a review of this activity in accordance with 10 CFR 50.54(q)(2) and determined that the effectiveness of the emergency plan is maintained. This activity does not make any changes to the emergency plan.
No further actions are required to screen or evaluate this activity under 10 CFR 50.54(q)(3).
Entergy upgraded the ERO Notification System from EverBridge Aware to EverBridge Mass Notification. As with Aware, Mass Notification has a true active-active infrastructure with real time data replication, maintains a 99.99% availability, and integrated redundancy at every layer resulting in no single point failure.
The Emergency Response Organization Notification (ERON) application program interface (API) used to activate the system remains the same as does the responsibility to activate the ERO notification system. No changes were made that affect when the system would be activated and Mass Notification system will be activated at the same emergency classification levels as the Aware system.
ERO members will receive notifications from Mass Notification system through various methods/paths including telephones, pagers, SMS text messages, and email as with the Aware system.
The ability to maintain the GGNS Emergency Plan Is not affected by this change.
Part V. Signatures:
Preparer Name (Print)
Richard Van Den Akker (Optional) Reviewer Name (Print)
Reviewer Name (Print)
DavId Townsend Nuclear EP Project Manager Date:
July 12, 2016 Date:
Date:
Reviewer Name (Print)
Jeff Seiter Manager, Emergency Planning or designee Reviewer Signature Date:
EN-EP-305 REV4