ML033381060

Firstenergy Nuclear Operating Company Public Meeting Presentation Davis-Besse Nuclear Power Station

ML033381060
Person / Time
Site:	Davis Besse
Issue date:	12/03/2003
From:	Myers L FirstEnergy Nuclear Operating Co
To:	Office of Nuclear Reactor Regulation, NRC/RGN-III
References
Download: ML033381060 (58)

Text

December 3, 2003 Davis-Besse Nuclear Power Station 1

IMC 0350 Meeting Davis-Besse Nuclear Power Station

December 3, 2003 Davis-Besse Nuclear Power Station 2

Desired Outcomes

• Demonstrate our commitment to:

-A robust Safety Culture and Safety Conscious Work Environment

• Provide you with information on our:

-Cycle 14 - Operational Improvement Plan

-Proposed work scope for the Mid-cycle (Cycle 14) Outage Lew Myers Chief Operating Officer - FENOC

December 3, 2003 Davis-Besse Nuclear Power Station 3

Meeting Agenda Lew Myers Chief Operating Officer - FENOC

• Employee Alignment Sessions Safety Culture Survey and the Restart Readiness Review Safety Culture Assessment Results..Lew Myers

• SCWE Survey Outcomes.....Linda Griffith

• Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results.Steve Loehlein

• Cycle 14 - Operational Improvement PlanMark Bezilla

• Work Scope Plans for the Mid-cycle (Cycle 14 ) Outage.....

...Mark Bezilla

• Schedule for Remaining Activities for RestartClark Price

December 3, 2003 Davis-Besse Nuclear Power Station 4

Employee Alignment Sessions Safety Culture Surveys and the Restart Readiness Review Safety Culture Assessment Results Lew Myers Chief Operating Officer - FENOC

December 3, 2003 Davis-Besse Nuclear Power Station 5

• FENOC has built an enduring organization rooted in and consistently aligned at all levels and with the vision of people with a strong safety focus

• Our core values are seated in recognition of each employee and guides our day to day business Built to Last Commitment

December 3, 2003 Davis-Besse Nuclear Power Station 6

• Our values begin with safety

- Teamwork

- Accountability and ownership

- Accomplishment

- Selecting and developing senior management based on a fit with these core values

- Continuous indoctrination of employees in these core values

- Consistent alignment with these core values in goal-setting, problem-solving, and decision-making

- A strong safety focus resolve

- A strong resolve to organizational and individual actions that focus on Safety Culture/SCWE Built to Last Commitment

December 3, 2003 Davis-Besse Nuclear Power Station 7

Definitions Safety Culture That assembly of characteristics and attitudes in organizations and individuals which establishes an overriding priority towards nuclear safety activities and ensures that issues receive the attention warranted by their significance Safety Conscious Work Environment An environment in which personnel are encouraged to identify problems, are confident that problems will be effectively evaluated and corrected, and are protected from any form of retaliation

December 3, 2003 Davis-Besse Nuclear Power Station 8

Safety Culture Safety Culture Drive for Excellence Individual Commitment Area Plant Management Commitment Area Policy or Corporate Level Commitment Area Goals, Roles and Teamwork Ownership and Accountability Qualification and Training Commitment to Continuous Improvement Questioning Attitude Rigorous Work Control and Prudent Approach Open Communications Statement of Safety Policies Management Value Structure Resources Self Assessment Commitment to Safety Nuclear Professionalism Independent Oversight Cross-Functional Work Management

& Communication Environment of Engagement and Commitment Safety Culture - FENOC Model

December 3, 2003 Davis-Besse Nuclear Power Station 9

• Improvement of Safety Culture

-Created Safety Culture and Safety Conscious Work Environment Models based on industry experience to date and information from the International Atomic Energy Agency

-Performance, Safety, and Health Associates, Inc. performed independent safety culture audit in February, 2003

-Conducted self-assessments and internal surveys

-Trained each employee on Nuclear Safety Culture Model

-Developed Business Practices on safety culture to assure sustained improvement Improvements

December 3, 2003 Davis-Besse Nuclear Power Station 10

• Employee Alignment Sessions Safety Culture Survey

-Results were positive and encouraging

-Highest score criterion

- I am aware that Davis-Besse policies on Safety Culture and Safety Conscious Work Environment state that safety is a core value and the normal way of doing business (99% favorable ratings)

- I understand it is my responsibility to raise nuclear safety or quality concerns (99% favorable ratings)

-Lowest score criterion

- Management values the training and development of our employees (66%

favorable ratings)

- Cross-functional communication is evident throughout the plant (72% favorable ratings)

Recent Survey Results

December 3, 2003 Davis-Besse Nuclear Power Station 11 Recent Survey Results ALL-SITE SAFETY CULTURE ASSESSMENT SURVEY -- SITE AND DEPARTMENT RESULTS BY MODEL LEVEL AND CRITERION N=833 (98% site pop.)

Safety Culture Model Level and Criterion

1. 1 Policy or Corp. Level Commitment Area 1.a. Aware policies state safety is core value 1.b. Believe policies are understood by employees 1.c. Believe policies are continuously reinforced 1.d. Aware that Corp/Mgmt values are clearly reflected in DB BP 1.e. Believe Corp/Mgmt values are understood by the organization 1.f. Resources are avail. or can be obtained to ensure safe, reliable ops 1.g. DB utilizes Self-Assessment tools to monitor 1.h. DB utilizes Independent Oversight as a tool Dept Weighted Avg. for Policy Level Commitment Area

1. 2 Plant Management Level Commitment Area 2.a. Visible Commitment to Safety 2.b. DB Goals are clear and understood 2.c. Roles of our employees are clear 2.d. Teamwork is reinforced 2.e. Employees take ownership in plant/work 2.f. Employees hold themselves accountable 2.g. Management holds employees accountable 2.h. Management values training development 2.i. Employees value training they receive 2.j. Management values quals employees hold 2.k. Employees value the quals they obtain 2.l. Commitment to continuous improvement is evident 2.m. Cross-functional work mgmt is evident 2.n. Cross-functional communications is evident 2.o. Environment of engagement and commitment is evident Dept Weighted Avg. for Plant Mgt. Level Commitment Area

1. 3 Individual Level Commitment Area 3.a. Employees at DB exhibit a Drive for Excellence 3.b. People, plant, perf. are cont. improved to enhance margins of safety 3.c.Questioning Attitude -- Challenges are welcomed 3.d. Rigor/prudent approach - perf. activities in quality manner is std.

3.e. Open Comm.-empls. comfortable in voicing opinions, issues, concerns DEPARTMENTS Beaver Valley 6

4 6

5 5

5.2 5

5 5

5 5

4 4

Corporate 6

4 5

6 5

5 4

6 5.125 6

4 4

5 5

5 6

3 5

5 5

4 5

4 4

4.66 5

5 5

5 5

Engineering 5.7 5

4.6 4.3 4.4 4.6 4.4 4.7 4.713 5.2 4.8 4.5 4.4 4.7 4.5 4.7 3.6 4.3 3.9 4.8 4.5 3.8 3.9 4.4 4.4 4.9 4.6 4.6 4.5 4.7 Matrixed 5.6 4.8 4.8 4.6 4.4 4.9 4.7 5.1 4.863 5.3 4.9 4.5 4.5 4.8 4.6 4.8 3.9 4.6 4.2 4.9 4.7 4

4 4.5 4.546 5

4.9 4.7 4.7 4.4 Not Listed (dept.)

5.3 5

4 4.7 4

5.3 4

4.7 4.625 5

4.7 5.3 4.5 5.7 5.3 4.8 3.3 4.5 3.7 5

4.3 2.5 3.7 4

4.42 5.3 4.7 4.3 5.5 4

Organizational Develop.

5.7 5

4.7 4.6 4.3 4.4 4.2 4.9 4.725 5.3 4.9 4.5 4.2 4.5 4.1 4.5 4.4 4.1 4.4 4.7 4.5 3.9 3.9 4.3 4.413 4.8 4.8 4.5 4.5 4.5 Oversight 5.6 4.3 4.5 4.3 4

4.6 3

4.4 4.338 5.3 4.3 4

4.3 5

4.7 5

4 4.3 3.7 4.7 4

4.3 4.3 4

4.393 5

4.3 4.3 4.7 4

Plant 5.6 5

4.7 4.5 4.4 4.6 4.5 4.7 4.75 5.2 4.9 4.7 4.4 4.6 4.4 4.5 3.8 4.2 4.1 4.8 4.5 3.9 3.9 4.3 4.413 4.9 4.7 4.7 4.6 4.7 Quality Assessment 5.7 4.8 4.6 4.5 4.4 4.5 3.9 5.3 4.713 5.2 4.7 4.3 4.2 4.7 4.5 4.6 3.7 4.4 4.1 4.8 4.4 3.8 3.8 4.2 4.36 4.7 4.4 4.3 4.1 4.5 Restart 6

5.5 5

5 5.5 5

4.5 5.5 5.25 5.5 5.5 5.5 4.5 5

4.5 4.5 4.5 5

5 5

5.5 4

4.5 4.5 4.86 5.5 5

5.5 4.5 4.5 Support Services 5.4 5

4.7 4.5 4.4 4.8 4.7 4.8 4.788 5.2 4.8 4.7 4.4 4.4 4.3 4.9 4

4.5 4.1 4.9 4.6 4.2 4

4.4 4.49 4.8 4.8 4.4 4.6 4.2 SITE WEIGHTED AVG.

5.6 4.9 4.7 4.5 4.4 4.7 4.5 4.8 4.787 5.2 4.8 4.6 4.4 4.6 4.4 4.6 3.8 4.3 4.1 4.8 4.6 4

4 4.4 4.4 4.9 4.7 4.6 4.6 4.6 H = High -- L = Low H

L H

L L

L L

Assessment conducted at All-Site Teamwork Sessions Rating Scale:

1 - Strongly Disagree 4 = Somewhat Agree October 12 - November 2, 2003 2 = Disagree 5 = Agree 3 = Somewhat Disagree 6 = Strongly Agree

December 3, 2003 Davis-Besse Nuclear Power Station 12 Recent Survey Results ALL-SITE SAFETY CULTURE ASSESSMENT -- POLICY OR CORPORATE LEVEL COMMITMENT AREA RESULTS N=833 (98% site pop.)

Safety Culture Level and Criterion

1. 1 Policy or Corporate Level Commitment Area 1.a. Aware policies state that safety is a core value

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 1.b. Believe policies are understood by employees

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 1.c. Believe policies are continuously reinforced

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 1.d. Aware Corp/Mgmt values are clearly reflected in DB BP

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 1.e. Believe Corp/Mgmt values are understaood by the org.

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 1.f. Resources avail.or can be obtained to ensure safe, reliable ops

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 1.g. DB utilizes Self-Assessment tools to monitor

% of responses for individual ratings RATINGS Strongly Disagree (1) 0 1

2 7

6 10 8

Disagree (2) 0 1%

4 3%

20 9%

22 12%

13 12%

24 12%

31 Somewhat Disagree (3) 4 22 51 56 75 62 66 Somewhat Agree (4) 44 5%

155 19%

236 28%

250 35%

335 42%

188 23%

270 33%

Agree (5) 270 32% 99%

439 53% 97%

353 44% 91%

295 41%

88%

313 40%

88%

386 47%

88%

339 42%

Strongly Agree (6) 514 62%

211 25%

161 19%

93 13%

50 6%

147 18%

98 12%

100%

100%

100%

100%

100%

100%

N =

832 832 823 723 792 817 812 Not able to respond 1

1 10 110 41 16 21 Total N =

833 833 833 833 833 833 833 Site Weighted Average 4.79

December 3, 2003 Davis-Besse Nuclear Power Station 13 Recent Survey Results ALL-SITE SAFETY CULTURE ASSESSMENT -- PLANT MANAGEMENT LEVEL COMMITMENT AREA RESULTS N=833 (98% site pop.)

Safety Culture Level and Criterion

1. 2 Plant Management Level Commitment Area 2.a Visible Commitment to Safety

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.b. D-B Goals are clear and understood

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.c. Roles of our employees are clear

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.d. Teamwork is reinforced

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.e. Employees take ownership in plant / work

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.f. Employees hold themselves accountable

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.g.Management holds employees accountable

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 2.h. Management values training development

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 RATINGS Strongly Disagree (1) 1 1

2 6

4 5

5 36 Disagree (2) 4 4%

10 5%

17 9%

26 15%

11 9%

18 14%

28 14%

85 34%

Somewhat Disagree (3) 25 32 54 89 64 95 83 157 Somewhat Agree (4) 95 11%

194 23%

279 34%

301 36%

280 34%

300 36%

221 27%

309 38%

Agree (5) 363 44% 96%

426 52% 95%

367 44%

91%

314 38%

85%

349 43%

91%

326 40%

86%

318 39%

86%

193 23%

66%

Strongly Agree (6) 343 41%

166 20%

111 13%

91 11%

113 14%

78 10%

166 20%

41 5%

100%

100%

100%

100%

100%

100%

100%

100%

N =

831 829 830 827 821 822 821 822 Not able to respond 2

4 3

6 12 11 12 11 Total N =

833 833 833 833 833 833 833 833 Site Weighted Average 4.4 Assessment conducted at All-Site Teamwork Sessions October 12 - November 2, 2003

December 3, 2003 Davis-Besse Nuclear Power Station 14 Recent Survey Results ALL-SITE SAFETY CULTURE ASSESSMENT -- INDIVIDUAL LEVEL COMMITMENT AREA RESULTS N=833 (98% site pop.)

Safety Culture Level and Criterion

1. 1 Individual Level Commitment Area 3.a. Employees at D-B exhibit a Drive for Excellence

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 3.b. People, plant, performance are continuously improved to enhance margins of safety

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 3.c. Questioning Attitude -- Challenges are welcomed

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 3.d. Rigor/prudent approach - performing activities in a quality manner is standard

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 3.e. Open Communication - employees comfortable in voicing opinions, issues, concerns

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 3.f. Nuclear Professionalism - persistence, urgency in identifying / resolving problems

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 3.g. Understand it is my responsibility to raise safety or quality concerns

% of responses for individual ratings

% favorable ratings 4-6 / % unfavorable ratings 1-3 RATINGS Strongly Disagree (1) 1 1

10 2

9 3

0 Disagree (2) 1 3%

5 6%

19 12%

14 11%

27 13%

15 6%

1 1%

Somewhat Disagree (3) 27 44 66 70 78 31 3

Somewhat Agree (4) 214 26%

251 30%

234 28%

254 31%

229 28%

259 31%

13 1%

Agree (5) 426 52% 97%

410 50% 94%

354 43% 88%

388 47% 89%

353 43% 87%

411 50% 94%

147 18% 99%

Strongly Agree (6) 160 19%

115 14%

140 17%

89 11%

130 16%

104 13%

666 80%

N =

829 826 823 817 826 823 830 Not able to Respond 4

7 10 16 7

10 3

Total N =

833 833 833 833 833 833 833 Site Weighted Average 4.84

December 3, 2003 Davis-Besse Nuclear Power Station 15 Mode 5 Safety Culture Assessment Safety Culture Safety Culture Individual Commitment Area Plant Management Commitment Area Policy or Corporate Level Commitment Area Goals, Roles and Teamwork Ownership and Accountability Qualification and Training Commitment to Continuous Improvement Questioning Attitude Rigorous Work Control and Prudent Approach Open Communications Statement of Safety Policies Management Value Structure Resources Self Assessment Commitment to Safety Drive for Excellence Nuclear Professionalism Independent Oversight Cross-Functional Work Management

& Communication Environment of Engagement and Commitment

December 3, 2003 Davis-Besse Nuclear Power Station 16 Mode 4 Safety Culture Assessment Safety Culture Safety Culture Individual Commitment Area Plant Management Commitment Area Policy or Corporate Level Commitment Area Goals, Roles and Teamwork Ownership and Accountability Qualification and Training Commitment to Continuous Improvement Questioning Attitude Rigorous Work Control and Prudent Approach Open Communications Statement of Safety Policies Management Value Structure Resources Self Assessment Commitment to Safety Drive for Excellence Nuclear Professionalism Independent Oversight Cross-Functional Work Management

& Communication Environment of Engagement and Commitment

December 3, 2003 Davis-Besse Nuclear Power Station 17 Restart Safety Culture Assessment Safety Culture Safety Culture Individual Commitment Area Plant Management Commitment Area Policy or Corporate Level Commitment Area Goals, Roles and Teamwork Ownership and Accountability Qualification and Training Commitment to Continuous Improvement Questioning Attitude Rigorous Work Control and Prudent Approach Open Communications Statement of Safety Policies Management Value Structure Resources Self Assessment Commitment to Safety Drive for Excellence Nuclear Professionalism Independent Oversight Cross-Functional Work Management

& Communication Environment of Engagement and Commitment

December 3, 2003 Davis-Besse Nuclear Power Station 18 SCWE Survey Outcomes Linda Griffith Employee Concerns Program Manager

December 3, 2003 Davis-Besse Nuclear Power Station 19

• Desired Outcomes

-Discuss the results of the most recent Safety Conscious Work Environment Survey

-Provide a comparison to the March 2003 and the August 2002 Surveys

-Discuss analysis of the results and the opportunities for improvement based on the analysis SCWE Survey

December 3, 2003 Davis-Besse Nuclear Power Station 20 OVERALL ANALYSIS PILLAR 1 -- WILLINGNESS TO RAISE CONCERNS PILLAR 2 -- NORMAL PROBLEM RESOLUTION PROCESS PILLAR 3 -- EMPLOYEE CONCERNS PROGRAM PILLAR 4 -- PREVENTING AND DETECTING RETALIATION 65 15 78 79 August 2002 March 2003 November 2003 14 7

August 2002 March 2003 November 2003 August 2002 March 2003 November 2003 51 76 80 26 23 15 9

12 8

16 17 67 6

9 85 87 7

6 21 12 12 4

9 3

20 16 5

August 2002 March 2003 November 2003 67 84 88 50%

25%

0%

100%

75%

November 2003 SCWE Survey Results Agree Dont Know Disagree Legend:

December 3, 2003 Davis-Besse Nuclear Power Station 21 Pillar I -- Willingness to Raise Concerns Agree Dont Know Disagree Legend:

100%

November 2003 SCWE Survey Results I am responsible for raising concerns.

Safety culture exists at Davis-Besse.

I can challenge a non-conservative decision made by management.

I can approach management with nuclear safety or quality concerns.

I can raise nuclear safety or quality concerns without fear of retaliation.

Managements expectations regarding safety and quality are clearly communicated.

50%

25%

0%

75%

1 1 88 5

7 7

84 9

7 93 4

3 87 6

7 98 5

4 5

91

December 3, 2003 Davis-Besse Nuclear Power Station 22 Pillar I -- Willingness to Raise Concerns (Continued)

Agree Dont Know Disagree Legend:

November 2003 SCWE Survey Results Management wants workers to report concerns.

The work environment in my department is free of retaliation.

My first line supervisor/foreman address concerns.

Management is willing to listen to problems.

Constructive criticism is encouraged.

Critical self-assessment and feedback are a part of Davis-Besse culture.

Management cares more about resolving safety and quality issues than cost and schedule.

85 7

7 4

89 6

5 84 9

7 12 8

94 6

12 82 3

3 80 17 14 69 50%

25%

0%

100%

75%

December 3, 2003 Davis-Besse Nuclear Power Station 23 Pillar 2 -- Normal Problem Resolution Process Agree Dont Know Disagree Legend:

50%

25%

0%

100%

75%

November 2003 SCWE Survey Results Identification of potential nuclear safety/quality issues through the Condition Report Process is effective.

I feel free to raise nuclear safety/quality concerns through the Condition Report process without fear of retaliation.

6 11 6

Issues reported through the Condition Report process are prioritized, investigated, and resolved in a timely manner.

The Condition Report process is effective in resolving conditions adverse to quality in a timely manner.

Resolution of nuclear safety/quality issues, including root causes, through the Condition Report process is effective.

89 5

6 75 14 11 76 13 11 77 15 8

83

December 3, 2003 Davis-Besse Nuclear Power Station 24 Pillar 3 -- Employee Concerns Program Agree Dont Know Disagree Legend:

100%

I believe the Employee Concerns Program will keep my identity confidential at my request.

I believe upper management supports the Employee Concerns Program.

November 2003 SCWE Survey Results 50%

25%

0%

75%

I can use the Employee Concerns Program without fear of retaliation.

12 6

76 9

15 78 16 6

82

December 3, 2003 Davis-Besse Nuclear Power Station 25 Pillar 4 -- Preventing and Detecting Retaliation Agree Dont Know Disagree Legend:

100%

November 2003 SCWE Survey Results I have received adequate training about the various processes available for reporting and documenting nuclear safety/quality issues.

Supervisors and managers have been trained in methods to prevent and detect retaliation against workers for raising concerns.

3 3

I have been subjected to retaliation for raising nuclear safety/quality concerns within the last 6 months while working at Davis-Besse.

I am aware of instances within the last 6 months in which workers have been subjected to retaliation for raising nuclear safety/quality concerns while working at Davis-Besse.

81 5

14 4

96 7

93 94 50%

25%

0%

75%

December 3, 2003 Davis-Besse Nuclear Power Station 26

• Overall Conclusion

-Substantial improvements since August

-Continuous improvement over time Conclusion

December 3, 2003 Davis-Besse Nuclear Power Station 27 Steve Loehlein Manager - Nuclear Quality Assessment Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results

December 3, 2003 Davis-Besse Nuclear Power Station 28 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results

• Methodology and Approach

- Approximately 10% of staff (86 personnel)

- Face-to-face interviews of Supervisors and line staff

- Questions focused on SCWE, safety culture and organizational effectiveness

December 3, 2003 Davis-Besse Nuclear Power Station 29 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Do you believe management wants employees to report problems and adverse conditions?

• Response:

- 93 % yes

December 3, 2003 Davis-Besse Nuclear Power Station 30 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Have you raised any issues since February 2003 via the corrective action program, and were they adequately addressed?

• Response:

-78% identified an issue

-82% agreed concern was adequately addressed

December 3, 2003 Davis-Besse Nuclear Power Station 31 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Are you aware of instances since February 2003 in which another individual raised an issue and considered the response incomplete or unacceptable, or was retaliated against for raising the issue?

• Response:

- 23% considered responses to be incomplete or unacceptable

- 9% knew of or had heard of an instance of retaliation

December 3, 2003 Davis-Besse Nuclear Power Station 32 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Are you aware of any specific events since February 2003 which would discourage employees from raising concerns?

• Response:

- 14% yes

December 3, 2003 Davis-Besse Nuclear Power Station 33 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Do you believe you can raise any nuclear safety or quality concern without fear of retaliation?

• Response:

- Over 95% said yes

December 3, 2003 Davis-Besse Nuclear Power Station 34 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Do we apply the right level of effort for timely and effective corrective actions according to the level of significance of the issue?

• Response:

-74% yes, or most of the time

-13% no

-13% did not know or had no comment

December 3, 2003 Davis-Besse Nuclear Power Station 35 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results Looking at the FENOC Davis-Besse safety culture model, do you believe:

• Response

-Individuals are ready for restart? 93% yes; 2% no; 5% neither yes nor no

-Plant management is ready for restart? 91% yes; 7% no; 2% no response

-Policy/corporate level commitments support restart? 87% yes; 8% no; 5% no response

December 3, 2003 Davis-Besse Nuclear Power Station 36 Nuclear Quality Assessment Safety Culture/SCWE Interviews November 2003 Results

• Summary conclusions

-Worker willingness and responsibility to raise issues is very strong

-Large majority believe safety culture is ready for safe restart

December 3, 2003 Davis-Besse Nuclear Power Station 37 Mark Bezilla Vice President Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 38

• Desired Outcome

-Introduce the Cycle 14 Operational Improvement Plan

-Communicate how it ensures continuous improvement beyond restart Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 39

• Purpose

-Transition to Normal Plant Operations

-Sustained Performance in Nuclear Safety

-Continued Improvement Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 40

• Plan Focus on Four Primary Safety Barriers

-Individual

-Programs

-Management

-Oversight Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 41 Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 42 Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 43 Barriers Enhanced Sponsor Plan Initiatives Individual Programs Management Oversight M. Bezilla

1. Organizational Effectiveness Improvement X

X B. Allen

2. Operations Improvement X

X X

B. Allen

3. Maintenance Improvement X

X X

B. Allen

4. Training Program Improvement X

X X

B. Allen

5. Work Management Improvement X

X X

J. Powers

6. Engineering Improvement X

X M. Bezilla

7. Continuous Safety Culture Improvement X

X X

R. Schrauder

8. Procedure Improvement X

X R. Schrauder

9. Corrective Action Program Improvement X

X X

X L. Myers

10. Oversight Improvement X

X Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 44

• Principal Actions

-Organizational Effectiveness Improvement

-Self-Assessments

-Leadership Academy for management skills

-Management Observation training

-Operations Improvement

-Operations Excellence Plan

-Improve Operator knowledge and skills

-Maintenance Improvement

-Improve Maintenance training

-Improve Maintenance effectiveness

-Improve Maintenance supervision and staff

-Improve ownership of plant equipment Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 45

• Principal Actions

-Training Program Improvement

-Training on design and configuration control

-Qualification training for engineers

-Work Management Improvement

-Common processes

-Backlog reduction

-Engineering Improvement

-Improve safety margins

-Latent Issues Reviews and Program Reviews

-Design Calculation Improvement & ATLAS Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 46

• Principal Actions

-Continuous Safety Culture Improvement

-Safety Culture Assessments and Surveys

-SCWE Training

-Procedure Improvement

-Training on Procedure Adherence

-Self-Assessment on Procedure Adherence

-Corrective Action Program Improvement

-Apparent Cause Improvement Plan

-Reduce Condition Report backlogs

-Oversight Improvement

-Supplement QA with off-site assistance

-QA oversight of cross-functional activities

-External assessment of self-assessment Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 47

• Plan Monitoring

-Monthly team review of plan

-Performance Indicator Monitoring

-Ongoing external assessment of plan initiatives and progress Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 48

• Independent External Focused Assessments

- Safety Culture

- Engineering Quality

- Corrective Action Program Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 49

• Conclusion

-Plan will anchor the changes made and will cause continued improvement in our plant, people, and processes through Cycle 14

-Monitoring and external assessment is in place to monitor and provide feedback Cycle 14 - Operational Improvement Plan

December 3, 2003 Davis-Besse Nuclear Power Station 50 Mark Bezilla Vice President Work Scope Plans for the Mid-Cycle Outage(Cycle 14)

December 3, 2003 Davis-Besse Nuclear Power Station 51 Work Scope Plans for the Mid-Cycle Outage(Cycle 14)

• Current Start Date

-1st Quarter of 2004 Contingent

-1st Quarter of 2005 if License Amendment to extend the OTSG surveillance requirements is approved

• Scheduled Duration ~ 21 days

December 3, 2003 Davis-Besse Nuclear Power Station 52 Work Scope Plans for the Mid-Cycle Outage(Cycle 14)

• Scheduled activities include

-Steam Generator Eddy Current Testing

-Incore Nozzle Inspection

-Control Rod Drive Nozzle Inspection

-Reactor Vessel Bare Head Inspection

-Boric Acid corrosion inspection of Reactor Coolant System

-Surveillance Testing needed to support operation until Spring 2006

-Contingency Plan

- Loop 2 Reactor Coolant Pump Gasket Replacement

- Pending results of inspection Contingency Plan

December 3, 2003 Davis-Besse Nuclear Power Station 53 Schedule for Remaining Activities for Restart Clark Price Owner - Restart Action Plan

December 3, 2003 Davis-Besse Nuclear Power Station 54 Key Items completed since the November 10th Meeting

-Completed our Restart Readiness Safety Culture Assessment

-Submitted the Integrated Restart Report to Request Restart of the Plant

-Installed both of the newly modified HPI Pumps and have completed testing of Pump #1

-Completed the replacement of 24 Breakers with Fused Disconnect Switches to achieve Breaker Coordination Schedule for Remaining Activities for Restart

December 3, 2003 Davis-Besse Nuclear Power Station 55 Continuing Key Activities

- Completion of the Operations Improvement Action Plan

- Electrical System Analysis Issue Resolution

- Service Water Pump #2 Baseline Testing

- ECCS Room Cooler #4 & #5 Replacement

- Containment Air Cooler Pressure Transient Resolution

- Closure of the remaining Open NRC 0350 Panel Restart Checklist Items Schedule for Remaining Activities for Restart

December 3, 2003 Davis-Besse Nuclear Power Station 56 Key Milestones to Restart Dec 5

- Final Restart Overview Panel Meeting for Restart Dec 8

- Transition to On-Line Work Control Process Dec 8

- NRC Restart Readiness Inspection Team begins two week Operational inspection of Mode ascension performance Dec 9

- Restart Readiness Meeting for Modes 4 & 3 Dec 11

- Enter Mode 4 Dec 12

- Enter Mode 3 Dec 13

- Achieve Full Reactor Coolant System Pressure

& Temperature Dec 15

- Restart Readiness Meeting for Mode 2 Schedule for Remaining Activities for Restart

December 3, 2003 Davis-Besse Nuclear Power Station 57 Key Milestones to Restart

- Public Meeting for Request for Restart

- Following NRC Approval Enter Mode 2 (Restart)

- Enter Mode 1

- Management Hold for Effectiveness & Readiness Assessment

- Sync to the Grid

- ~ 50% Power - Management Hold for Effectiveness &

Readiness Assessment

- 100% Power Operation

- Post Restart Effectiveness Critique Schedule for Remaining Activities for Restart

December 3, 2003 Davis-Besse Nuclear Power Station 58 Closing Comments Lew Myers Chief Operating Officer - FENOC