ML24032A094

60-Day FRN for Customer Satisfaction Fast Track

ML24032A094
Person / Time
Issue date:	02/23/2024
From:	David Cullison NRC/OCIO
To:
References
NRC-2024-0022
Download: ML24032A094 (6)

Text

[7590-01-P]

NUCLEAR REGULATORY COMMISSION

[NRC-2024-0022]

Information Collection: Generic Clearance for the Collection of Qualitative

Feedback on Agency Service Delivery

AGENCY: Nuclear Regulatory Commission.

ACTION: Renewal of existing information collection; request for commen t.

SUMMARY

The U.S. Nuclear Regulatory Commission (NRC) invites public co mment on

the renewal of Office of Management and Budget (OMB) approval f or an existing

collection of information. The information collection is entitl ed, Generic Clearance for

the Collection of Qualitative Feedback on Agency Service Delive ry.

DATES: Submit comments by April 29, 2024. Comments received after thi s date will be

considered if it is practical to do so, but the Commission is a ble to ensure consideration

only for comments received on or before this date.

ADDRESSES: You may submit comments by any of the following methods; howev er,

the NRC encourages electronic comment submission through the Federal rulemaking

website:

• Federal rulemaking website: Go to https://www.regulations.gov and search

for Docket ID NRC-2024-0022. Address questions about Docket IDs in Regulations.gov

to Stacy Schumann; telephone: 301-415-0624; email: Stacy.Schuma nn@nrc.gov. For

technical questions, contact the individuals listed in the For Further Information Contact

section of this document.

• Mail comments to: David C. Cullison, Office of the Chief Information Officer,

Mail Stop: T-6 A10M, U.S. Nuclear Regulatory Commission, Washin gton, DC 20555-

0001.

For additional direction on obtaining information and submittin g comments, see

Obtaining Information and Submitting Comments in the SUPPLEME NTARY

INFORMATION section of this document.

FOR FURTHER INFORMATION CONTACT: David C. Cullison, Office of the Chief

Information Officer, U.S. Nuclear Regulatory Commission, Washin gton, DC 20555-0001;

telephone: 301-415-2084; email: Infocollects.Resource@nrc.gov.

SUPPLEMENTARY INFORMATION:

I. Obtaining Information and Submitting Comments

A. Obtaining Information

Please refer to Docket ID NRC-2024-0022 when contacting the NRC about the

availability of information for this action. You may obtain pub licly available information

related to this action by any of the following methods:

• Federal Rulemaking Website: Go to https://www.regulations.gov and

search for Docket ID NRC-2024-0022.

• NRCs Agencywide Documents Access and Management System

(ADAMS): You may obtain publicly available documents online in the ADAM S Public

Documents collection at https://www.nrc.gov/reading-rm/adams.ht ml. To begin the

search, select Begin Web-based ADAMS Search. For problems wit h ADAMS, please

contact the NRCs Public Document Room (PDR) reference staff at 1-800-397-4209, at

301-415-4737, or by email to PDR.Resource@nrc.gov. The supporti ng statement is

available by accessing ADAMS Accession No. ML24032A076.

• NRCs PDR: The PDR, where you may examine and order copies of publicly

available documents, is open by appointment. To make an appoint ment to visit the PDR,

please send an email to PDR.Resource@nrc.gov or call 1-800-397-4209 or 301-415-

2 4737, between 8 a.m. and 4 p.m. eastern time (ET), Monday throu gh Friday, except

Federal holidays.

• NRCs Clearance Officer: A copy of the collection of information and related

instructions may be obtained without charge by contacting the N RCs Clearance Officer,

David C. Cullison, Office of the Chief Information Officer, U.S. Nuclear Regulatory

Commission, Washington, DC 20555-0001; telephone: 301-415-2084; email:

Infocollects.Resource@nrc.gov.

B. Submitting Comments

The NRC encourages electronic comment submission through the Federal

rulemaking website (https://www.regulations.gov). Please include Docket ID NRC-

2024-0022, in your comment submission.

The NRC cautions you not to include identifying or contact info rmation in

comment submissions that you do not want to be publicly disclos ed in your comment

submission. All comment submissions are posted at https://www.r egulations.gov and

entered into ADAMS. Comment submissions are not routinely edite d to remove

identifying or contact information.

If you are requesting or aggregating comments from other person s for

submission to the NRC, then you should inform those persons not to include identifying

or contact information that they do not want to be publicly dis closed in their comment

submission. Your request should state that comment submissions are not routinely

edited to remove such information before making the comment sub missions available to

the public or entering the comment into ADAMS.

3 II. Background

In accordance with the Paperwork Reduction Act of 1995 (44 U.S. C. Chapter 35),

the NRC is requesting public comment on its intention to reques t the OMBs approval for

the information collection summarized below.

1. The title of the information collection : Generic Clearance for the Collection of

Qualitative Feedback on Agency Service Delivery.

2. OMB approval number: 3150-0217.

3. Type of submission: Extension.

4. The form number, if applicable : Not applicable.

5. How often the collection is required or requested : On occasion and annually.

6. Who will be required or asked to respond: Individuals and households;

businesses and organizations; State, Local, or Tribal governmen ts.

7. The estimated number of annual responses: 13,300.

8. The estimated number of annual respondents: 13,300.

9. The estimated number of hours needed annually to comply with the

information collection requirement or request: 2,708.

10. Abstract: The information collection activity will garner qualitative cu stomer

and stakeholder feedback in an efficient, timely manner, for the purpose of improving

service delivery. By qualitative feedback we mean information t hat provides useful

insights on perceptions and opinions, but are not statistical s urveys that yield

quantitative results that can be generalized to the population of study. This feedback will

provide insights into customer or stakeholder perceptions, expe riences and

expectations, provide an early warning of issues with service, or focus attention on areas

where communication, training or changes in operations might im prove delivery of

products or services. These collections will allow for ongoing, collaborative and

4 actionable communications between the Agency and its customers and stakeholders. It

will also allow feedback to contribute directly to the improvem ent of program

management. Feedback collected under this generic clearance wil l provide useful

information, but it will not yield data that can be generalized to the overall population.

This type of generic clearance for qualitative information will not be used for quantitative

information collections that are designed to yield reliably act ionable results, such as

monitoring trends over time or documenting program performance. Such data uses

require more rigorous designs that address: the target populati on to which

generalizations will be made, the sampling frame, the sample de sign (including

stratification and clustering), the precision requirements or p ower calculations that justify

the proposed sample size, the expected response rate, methods f or assessing potential

nonresponse bias, the protocols for data collection, and any te sting procedures that

were or will be undertaken prior to fielding the study. Dependi ng on the degree of

influence the results are likely to have, such collections may still be eligible for

submission for other generic mechanisms that are designed to yi eld quantitative results.

III. Specific Requests for Comments

The NRC is seeking comments that address the following questio ns:

1. Is the proposed collection of information necessary for the NRC to properly

perform its functions? Does the information have practical uti lity? Please explain your

answer.

2. Is the estimate of the burden of the information collection accurate? Please

explain your answer.

3. Is there a way to enhance the quality, utility, and clarity of the information to

be collected?

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4. How can the burden of the information collection on responde nts be

minimized, including the use of automated collection techniques or other forms of

information technology?

Dated: February 23, 2024.

For the Nuclear Regulatory Commission.

/RA/

David C. Cullison, NRC Clearance Officer, Office of the Chief Information Officer.

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