ML23052A181

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03/14-16/2023 Regulatory Information Conference (RIC) Session W10 - Public Communication Kaiser - Sensemaking in Crisis and Emergencies
ML23052A181
Person / Time
Issue date: 03/14/2023
From: Kaiser P
NRC/NSIR/DPR
To:
References
Download: ML23052A181 (12)


Text

Sensemaking Team resilience Public trust

Confusion Uncertainty Risk

Source: Kalkman, J.P. (2019), "Sensemaking questions in crisis response teams",

Disaster Prevention and Management, Vol. 28 No. 5, pp. 649-660.

https://doi.org/10.1108/DPM-08-2018-0282, 3 June 2019 What is happening in this crisis?

Who am I in this crisis?

How do my actions matter?

Key questions:

What is happening in this crisis?

Monitoring & Analysis

Who are we in this crisis?

How do our actions matter?

Before How do our actions matter?

Public Information Officer Emergency Response Manager Directors Deputy Director Director General Member State Publish Emergency Response Manager

Sensemaking consultation Director General Management Spokes-Person Social Media Experts After

Resilience and agility

Peter KAISER Crisis Communication Adviser International Atomic Energy Agency p.kaiser@iaea.org Contact Information