ML22140A313
| ML22140A313 | |
| Person / Time | |
|---|---|
| Issue date: | 03/08/2022 |
| From: | Office of Nuclear Reactor Regulation |
| To: | Office of Nuclear Reactor Regulation |
| References | |
| Download: ML22140A313 (9) | |
Text
TheFutureofIncidentResponse:
LeveragingTechnology NRCExperiences
Everythingchanges
Timingmatters TheNRCmadetwosignificant improvementsbefore COVID:
Wetransitionedtoascalable incidentresponseprogramthatis morefocusedonrolethan location AllNRCstaffdesktopcomputers werereplacedwithlaptops
NRCexperiencewithremoteincidentresponse TheNRCoperatedundermaximumteleworkfromMarch2020to November2021 Duringthattime,weconducted14exercisesandrespondedtooneactualevent (weatherrelated)
Thesewereconductedmostly remotely,usingMicrosoftTeams,SharePoint, OneDrive,andWebEOC,supplementedwithexistingtelephonebridgelines operatedbytheNRCHeadquartersOperationsOfficers Weconductedinternalworkshops,includingwithstafffromheadquartersand allfourregionaloffices
Externalbenchmarkingmissionmatters!
Webenchmarkedourexperiencesagainst Internationalregulators OtherU.S.Federalagencieswithanincidentresponsemission U.S.stateandlocalemergencyresponseorganizations Commercialentities,includingNRClicensedpowergenerators Toleranceforremoteresponsevarieswiththemissionofanorganization
HowdiditworkfortheNRC?
Weaccomplishedmost ofournormal,nonincidentresponsemissioninafully virtualenvironment Wesuccessfullyconductedincidentresponseinamostlyvirtualenvironment Werecognizethatsome workmust beaccomplishedinperson,including physicaltasks,someinspections,security/classifiedtasks,andsomeinteractions withstakeholders Remoteresponsehasadvantagesbutintroducessomechallenges
Advantagesofremoteresponse Expandsthepoolofexperiencedparticipantsregardlessoflocationortimezone Allowsgeographicdiversity/redundancy Reducestraveltime,allowingshortershiftsandenhancedsustainability Permitsremotecollaboration,whichispreferableforsometaskssuchasshared documenteditingandlivecollaborationandwriting Makesiteasytojoin/monitordifferentteams Accommodatesstaffwithvaryingcommunicationandworkstyles
Advantagesofinpersonresponse Givesaccesstorobustandredundantpower,communications,andinformation systems Allowsaccesstoclassifiedinformationandcommunicationsystems Permitsfacetofacecommunication,whichisricherandimproveshightrust conversationsanddecisionmaking Enhancessituationalawareness Makesformoreeffectivetraining,collaboration,andbriefings
Thefutureishybridresponse Reapthebenefitsofbothremoteandinpersonresponse Mitigatethechallengesofboth Recognizethatsomeincidentresponsepositionsarebettersuitedfor inpersonstaffing,someforremotepersonnel Thebalanceofinpersonandremoteresponsewillchangewiththetype, complexity,andevenstageofanevent