ML21314A067
| ML21314A067 | |
| Person / Time | |
|---|---|
| Issue date: | 11/10/2021 |
| From: | Rivera E NRC/OIG/AIGA |
| To: | Dan Dorman NRC/EDO |
| References | |
| OIG-19-A-17 | |
| Download: ML21314A067 (3) | |
Text
November 10, 2021 MEMORANDUM TO: Daniel H. Dorman Executive Director for Operations FROM: Eric Rivera /RA/
Acting Assistant Inspector General for Audit
SUBJECT:
EVALUATION OF NRCS OVERSIGHT OF THE VOICE OVER INTERNET PROTOCOL CONTRACT AND IMPLEMENTATION (OIG-19-A-17)
REFERENCE:
CHIEF INFORMATION OFFICER, OFFICE OF THE CHIEF INFORMATION OFFICER (OCIO), MEMORANDUM DATED OCTOBER 29, 2021 Attached is the Office of the Inspector Generals (OIG) analysis and status of recommendations as discussed in the agencys response dated October 29, 2021.
Based on this response, recommendation six is closed. Recommendation five remains open and resolved. Recommendations one through four were previously closed.
Please provide a status update for these recommendations by January 31, 2022.
If you have questions or concerns, please call me at (301) 415-5915 or Mike Blair, Team Leader, at (301) 415-8399.
Attachment:
As stated Cc: J. Jolicoeur, OEDO S. Miotla, OEDO RidsEdoMailCenter_Resource OIG Liaison Resource EDO_ACS Distribution NRC Headquarters l 11555 Rockville Pike l Rockville, Maryland 20852 l 301.415.5930
Audit Report EVALUATION OF NRCS OVERSIGHT OF THE VOICE OVER INTERNET PROTOCOL CONTRACT AND IMPLEMENTATION (OIG-19-A-17)
Status of Recommendations Recommendation 5: Update the relevant management directives to include a) current telecommunications infrastructure and current organizational responsibilities, and b) a requirement to comply with MD 10.162 Disability Programs and Reasonable Accommodation when deploying any IT projects.
Agency Response Dated October 29, 2021: The Office of the Chief Information Officer (OCIO) has worked closely with the Office of Administration to ensure all important and relevant guidance from Management Directive (MD) 2.3 and MD 2.7 have been accurately updated and consolidated into MD 2.6. Currently in coordination for approval.
OIG Analysis: The proposed actions meet the intent of this recommendation. However, this recommendation will be closed when the OIG reviews consolidated MD guidance that includes a) current telecommunications infrastructure and current organizational responsibilities, and b) a requirement to comply with MD 10.162 Disability Programs and Reasonable Accommodation when deploying any IT projects.
Status: Open: Resolved.
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Audit Report EVALUATION OF NRCS OVERSIGHT OF THE VOICE OVER INTERNET PROTOCOL CONTRACT AND IMPLEMENTATION (OIG-19-A-17)
Status of Recommendations Recommendation 6: Identify and implement a solution to address the issue pertaining to diverting an assigned phone line.
Agency Response Dated October 29, 2021: OCIO has established a self-service Voice of Internet Protocol (VOIP) password solution that will allow users to set and/or reset their VOIP passwords. OCIOs implemented this solution August 24, 2021. The NRC Service Catalog has been updated with written and video instructions for personnel on how to change their telephone password. The Service Catalog has also been updated to include a method for personnel to open trouble tickets to get their Telephone Passwords reset if they forget their passwords.
OIG Analysis: The OIG determined the OCIO has implemented a solution that addresses the issue of diverting an assigned phone line.
Therefore, the OIG considers this recommendation to be closed.
Status: Closed.
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