ML20248C749
| ML20248C749 | |
| Person / Time | |
|---|---|
| Site: | Millstone  |
| Issue date: | 05/28/1998 |
| From: | Beck J AFFILIATION NOT ASSIGNED |
| To: | NRC OFFICE OF INFORMATION RESOURCES MANAGEMENT (IRM) |
| References | |
| ITPOP-98-0025, ITPOP-98-25, NUDOCS 9806020245 | |
| Download: ML20248C749 (17) | |
Text
.
O Little Harbor Consultants, Inc.
l Millstone-ITPOP Project Office P.O. Box 0630 Niantic, Connecticut 06357-0630 Telephone 860-447-1791, est 5966 Faz 860-444-5758 l
May 28,1998 Docket Nos. 50-245 50-336 50-423 ITPOP 98-0025 i
U.S. Nuclear Regulatory Commission Attn: Document Control Desk Washington, DC 20555-0001 Millstone Nuclear Power Station, Unit Nos.1,2, and 3
Dear Sir:
On May 27,1998, Little liarbor Consultants, Inc. (LIIC) did a periodic evaluation of the attributes which we use to characterize the status of the Safety Conscious Work Environment at the Millstone Station of Northeast Utilities (NU). The results of that evaluation are included as attachment I to this letter. Ten of the eleven ITPOP team members participated in the evaluation.
The eleventh member was unavailable due to a previous commitment. The changes to the LIIC attributes as a result of the evaluation were factored into the four Success Criteria used by NU as we have done in the past. Two of the four Success Criteria were affected. Criterion number 3, which is focused on the Employee Concerns Program, was improved from a neutral yellow with an up arrow to plus yellow with an up arrow. Criterion number 4, which is focused on harassment, intimidation, retaliation and discrimination was improved from neutral yellow with a horizontal arrow to neutral yellow with an up arrow.
The positive factors contributing to the improvement in the ECP Criterion were the reduced l
backlogofconcerns continuedcustomersatisfaction,trackingofcorrectiveactionsemanatingfrom the ECP with the site system for action item tracking, implementation of 10 CFR 50.7 training for ECP investigators and continued improvement in the training of ECP investigators regarding lessons learned.
The positive factors contributing to the improvement in the lilRD Criterion were a slight decrease in the frequency of substantiated IllRD related concerns coming to the ECP (although i
1 9906020245 990528
- g DR ADOCK 05 5
i 1
l
- f
1 l
U.S. Nuclear Regulatory Commission -
Page 2,ITPOP 98-0025 further reduction is desired), timely training for new supervisors and managers, grass roots enthusiasm of the workforce and continuing improvement in management's timely, professional and appropriate response to events using the mechanisms which management has put in place for such issues. One negative aspect is that approximately halfof ECP concerns continue to be HIRD related.
The net effect of the LHC evaluation is that all NU Success Criteria continue to be rated ready for restart, and that all of the Success Criteria are showing continued improvement at this time.
./ A John W. Beck President, LilC Team Leader,ITPOP Attachment cc: Distribution x-_-__=________=-__--_
L m
i 2
l U.S. Nuclear Regulatory Commission Page 3,ITPOP 98-0025 g
- Distribution:
John Streeter,NNECo -
Charies Brinkman, Manager Washington Nuclear Operations Harry L. Miller, NNECo ABB Combustion Engineering Nuclear Power 12300 Twinbrook Pkwy, Suite 330 William J. Temple, NNECo Rockville, MD 20852 Susan Baranski, NNEC Mr. John Buckingham Cheryl Grise, NNECo Department of Public Utility Control Electric Unit MichaelQuinn, ECOP 10 Franklin Square New Britain, CT 06051 U.S. Nuclear Regulatory Commission Atto: W.D. Travers Citizens Regulatory Commission Mail Stop: 014D4 ATTN: Ms. Susan Perry Luxton Washington, DC 20555-0001 180 Great Neck Road Waterford, CT 06385 U.S. Nuclear Regulatory Commission Attn: P.F. McKee Citizens Awareness Network Mail Stop: Ol4D4 54 Old Tv.rnpike Road Washington, DC 20555-0001 Haddam, CT 06438 U.S. Nuclear Regulatory Commission The Honorable Terry Concannon Attn: H.N. Pastis Nuclear Energy Advisory Council Mail Stop: 014D4 Legislative Office Building Washington, DC 20555-0001 Hartford, CT 06106 Mr. Wayne D. Lanning Mr. Evan W. Woollacott US NRC Region i Co-Chair 475 Allendale Road Nuclear Energy Advisory Council King of Prussia, PA 19406 1415 128 Terry's Plain Road Simsbury, CT 06070 l
Kevin T. A. McCarthy, Director J
Monitoring and Radiation Division Ernest C. Hadley, Esquire Department of Environmental Protection 1040 B Main Street 79 Elm Street P.O. Box 549 Hartford, CT 06106-5127 West Wareham, MA 02576 Allan Johanson, Assistant Director Mr. Paul Choiniere OfYice of Policy and Management "The Day" Policy Development and Planning Division 47 Eugene O'Neill Drive 450 Capitol Avenue-MS 52ERN New London, CT 06320 P.O. Box 341441 Hc:tford, CT 06134-1441 Bob DeFayette 100 King Street First Selectmen -
Town of Waterford.
Gettysburg, PA 17325 Hall of Records -
Don Beckman 200 Boston Post Road.
1071 State, Route 136 Waterford, CT 06385 Belle Vernon, PA 15012
f t
)
STATUS OF A SAFETY CONSClOUS WORK ENVIRONMENT AT MILLSTONE
)
i l
NNECo Success Criteria
/
s
!Jetle liarbor Consultants, Inc.. May 27,1998 I
i 1
l N
/
STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES Yellow +
Yellow + +
t
+t
+ +
Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 NNECo Success Criteria
- 1. Demonstrate the willingness to raise concerns.
/
N tittle liarbor Consultants, Inc.. May 27,1998 2
1
\\
/
STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES t
t t
t t
Yellow Yellow
_ Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 11NECo Success Criteria
- 2. Demonstrate that issues are being effectively resolved by line management. (Corrective Action Program)
/
\\
IJetle liarl,or Consultants, Inc.. M gy 27,1998 3
\\
/
STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES t
t t
t
+t Yellow Yellow Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 NNECo Success Criteria
- 3. Demonstrate that the ECP is effective.
\\
IJetle liarbor Cennuttants, Inc.. May 27,1998 4
2
N
/
STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES Factors Considered in Evaluation Continued Customer Satisfaction Implementation of 50.7 Review Process l
Training for ECP Investigators
- 50.7
- t ** sons Learned Concerns Backlog Reduction Tracking of ECP Commitments in AITTS
/
\\
liti k itarbor Consultants. Inc.. May 27 lM8 5
l l
N
/
l STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES t
t
-t I
+
t i
Red Red Yellow l Yellow Yellow 1/27/98 2/19/d8 3/3/98 4/7/98 5/27/98 NNECo Success Criteria
- 4. Demonstrate that management can recognize and effectively deal with alleged instances of HIR&D, or other circumstances which have created a chilling effect, which collectively are referred to as problem areas.
IJetle liarbor Consultants, lac.. May 27,1998 6
l l
3
1
/
STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES factors Considered in Evaluation
- Training for New Supervisors and Managers
- Grass Roots Enthusiasm of Work Force l
- Professional Behavior at Meetings
- Management Response to Emerging lasues
/
\\
IJttle liarbor Consultants, Inc.. May 27,1998 7
l
/
STATUS OF NNECo SUCCESS CRITERIA
+
9 Workforce willing to Ready for Restart Yella raise Concerns I
y,,,,i CAP is effective Ready for Restart i
,,,,i ECP is effective Ready for Restart Able to deal witli Iiveit=t Ready for Restart HIR&D l
/
s 1Attle liarbor Consultants, Inc.. May 27,1998 A
4
i N
/
J OVERSIGHT OF MILLSTONE WORK ENVIRONMENT Little Harbor Consultants Attributes
/
\\
l IJttle lierber Connahants, Inc.. May 27.1998 9
s
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Green Green Green Green Green 1127/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 1 Senior management endorses a policy that places priority on nuclear safety, supports the workers' rights to raise safety issues and ensures that workers will not be subjected to harassment, discrimination or intimidation if they do so.
IJttle lierber Censulsenen, lac,. May 27.1998 le 5
1
(
s
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS
+
+
t t
t Yellow Yellow Yellow Yellwt Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 i
LHC Expectation 2 Employee perceptions of the policy and its implementation are favorable.
/
\\
Little liarbor Consultants, Inc.. May 27.1998 11 l
s
/
LMC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS t
t
+
+
t Yellow Yellow Yellow Yellow Yellow l
1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 3 Senior management provides training to all managers and supervisors to ensure that they understand and employ good management practices when dealing with employees who have
, safety concerns and do so with understanding.
13ttle lierber Consultants. Inc.. May 27.1998 12 6
.~
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation
" Quick Start" Training for New Supervisors Training for Supervisors and Managers Training Backlog Reduction 1
e
\\
little limrber Commitants,Inc.- May 27,1998 13
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS
+
+
+
+
t Yellow Yetlow Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 4 Members of the workforce have a sense of identity and are committed to the pubilcly stated goals and objectives of the organization, have respect for each other, communicate effectively both horizontally and vertically, and feel responsible for their own behavior.
IJttle liarbor Consultants, lac. - May 27,1998 14 I
l L
7 l
[,
j
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation Grass Roots Enthusiasm of Work Force l
l
/
s uttle flarter Consultants,Inc. May 27,1998 15 I
I I
s
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS I
+
-i
+
+
Yellow +
Yellow Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 5 People at all levels of the organization treat each other with mutual respect.
/
s uttle Ilsrber Consultants, Inc. - May 27,1998 16 8
= _ _ _ _ _ _ _ _ _ _ _ _ _ _
s
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS l
Factors Considered in Evaluation Professional Behavior in Meetings i
/
\\
1)ttle liarbor Consultants,Inc.. May 27,1998 17
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS
+
-9
+
-)
+
-9
++
+ +
Yellow Yellow Yellow Yellow Yellow _
j 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 6 Employees exhibit a " questioning attitude" toward work and the work environment with respect to nuclear safety.
/
\\
j IJttle liarbor Consultants,Inc.. May 27,1998 18 9
s e
l s
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellow + Yellow +
-9
-9
+
-9
+
+
Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 l
LHC Expectation 7 Positive recognition is given to employees who identify safety issues.
/
\\
Uttle Harber Consultants,Inc.. May 27,1998 19
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS l
t t
-t
+
t Red Red Yellow Yellow Yellow I
1/27/98 2/19198 3/3/98 4/7/98 5/27/98 LHC Expectation 8 incidents leading to allegations of harassment, l
intimidation, retaliation or discrimination rarely occur, and management is timely and effective in taking action for resolution and prevention.
/
N uttle liarbor Consultants, Inc.. May 27.1998 20 10
N
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation
. Management Response to Emerging last
-(+)
Approximately 50 % of ECP Concerns t!.at involve HIRD (-)
Timely Training for New Supervisors and Managers (+)
/
\\
IJetle liarbor Consuhants, Inc. - blay 27,1998 21
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS t
t t
t Yellow Yellow Yellow Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 9 There is no evidence that an atmosphere exists that has a "chHilng effect" on the willingness of employees to report safety issues.
/
\\
IJttle liarbor Consultants, Inc. - hisy 27,1998 22 11
l s
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS t
t t
t t
Yellow Yellow Yellow Yellow Yellow i
1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 10 An effective and efficient corrective action program is functioning and all employees recognize the normal (and preferred method) for addressing safety issues is through the line organization.
IJetle liarbor Consultants. Inc. - May 27,1998 23 N
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS t
t t
t
+t Yellow Yellow Yellow Yellow Yellow 1
1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 11 Senior management recognizes that some concerns may not be addressed through the normal line organization and has established an
[ effective) Employee Concerns Program (ECP) for handlina such concerns.
IJette liarbor Consultants, Inc. - M sy 27.1998 24 l
12
___s
.,/-
\\
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation Continued Customer Satisfaction Implementation of 50.7 Review Process Training for ECP Investigators
- 50.7
- Lessons Learned Concerns Backlog Reduction Tracking of ECP Commitments in AITTS
/
\\
LJttle llarbor Consultants, Inc. - May 27,1998 25 N
/
LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS t
t t
t t
Yellow Yellow Yellow Yellow Yellow 1/27/98 2/19/98 3/3/9P 4/7/98 5/27/98 LHC Expectation 12 Independent and self-assessments are performed periodically to monitor performance and correct identified deficiencies.
/
\\
IJttle liarbor Consultants, Inc. - May 27.1998 26 13
, j-j
\\
/
l LHC ATTRIBUTES CONTRIBUTING TO NNECo SUCCESS CRITER!A 1 Demonstrate the willingness to raise concerns.
2.
Employee perception of SCWE...
k.no.fl 6.
Employees exhibit a questioning attitude...
k+.n,.t I i
7.
Positive recognition is given to employees...
k+a.,J l 9.
No evidence of " chilling effect"...
k.noJ l i
- 12. Independent and self-assessments are k no.f I arformed...
N c
IJetle liarbor Consultants, Inc.. May 27. IM8 27 I
i l
l
\\
/
LHC ATTRIBUTES CONTRIBUTING l
TO NNECo SUCCESS CRITERIA 4 Demonstrate that manaaement can recoanize and... deal with... HIR&D, i
- 3. Senior management provides training to all gl managers...
i
- 4. Members of the workforce have a sense of i
I identity and are committed to the... goals...
- 5. People... treat each other with mutual respect.
g,g
- 8. Incidents leading to allegations of HIR&D... rarely gl l
occur...
- 9. There is no evidence that an atmosphere exists 9""_,l that hac a "chillina effect."
/
\\
IJetle liarbor Consultants, Inc.. May 27.1998 28 14