ML20236T427

Summary of 980715 Meeting W/Util & Little Harbor Consultants to Discuss Safety Conscious Work Environ at Plant.List of Attendees & Handouts Encl

ML20236T427
Person / Time
Site:	Millstone
Issue date:	07/24/1998
From:	Stephen Dembek NRC (Affiliation Not Assigned)
To:	NRC (Affiliation Not Assigned)
References
NUDOCS 9807280177
Download: ML20236T427 (45)

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[f " % ,t 3p UNITED STATES j j NUCLEAR REGULATORY COMMISSION WASHINGTON, D.C. 20666-0001 o

July 24, 1998

% . . . . . #o LICENSEE: Northeast Nuclear Energy Company FACILITIES: Millstone Nuclear Power Station Units 1,2, and 3 -

SUMMARY

OF JULY 15,1998, MEETING WITH NORTHEAST NUCLEAR ENERGY COMPANY AND LITTLE HARBOR CONSULTANTS, INC., TO DISCUSS THE SAFETY CONSClOUS WORK ENVIRONMENT AT MILLSTONE On July 15,1998, the Special Projects Office staff of the Office of Nuclear Reactor Regulation participated in a publicly observed meeting with Northeast Nuclear I:nergy Company (NNECO) and Little Harbor Consultants, Inc. (LHC), representatives regarding NNECO's continuing progress regarding the safety conscious work environment (SCWE) at Millstone. The purpose of the meeting was to hear (1) a presentation from NNECO regarding its recent progress in reviewing and dispositioning safety concems in accordance with NRC's October 24,1996, order, and (2) a presentation from LHC on its assessment of the status of the SCWE at Millstone. Also, LHC discussed its proposed oversight activities for the near future.

NNECO's presenters noted that the Employeo Concems Program (ECP) case backlog continues to decrease, customer satisfaction continues to improve, and an external assessment found many program strengths. ECP plans quality improvements, reduced investigation time and, a new revision of their manualin the near future. Regarding SCWE, NNECO noted that it has improved SCWE training for employees and increased coordination between the ECP, Human Resources, SCWE, and the Employee Concems Oversight Panel (ECOP) staffs. The SCWE staff plans to implement its performance plan, monitor for backsliding, commence vision and values training for all employees, and develop in-house expertise in the near future.

Human Resources noted that it has increased its customer satisfaction by a factor of 2 and more aggressively addressed employee relations issues. Human Resources plans to assimilate SCWE and nonsafety-related ECP into its organization and implement a competency-based selection in support of the nuclear realignment (expected this fall). The ECOP continues to review SCWE, ECP, and Executive Review Board activities. ECOP is developing a transition plan to achieve a new panel in accordance with the plan to replace the panel approximately every 18 months. NNECO concluded by stating its latest leadership assessment showed many strengths.

LHC's presenters noted that NNECO continues to perform wellin this area. LHC suggested that ECOP should transition from an oversight role to an advisory role due to NNECO's success l in the area ECOP oversees.

Based on the information presented by NNECO and LHC, and the NRC's continuing monitoring, the NRC staff agreed that NNECO's implementation of the NRC's October 24,1996, order continues to be acceptable.

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u Juky 24, 1998 Enclosure 1 provides a list of the principal participants at the meeting. Enclosure 2 provides the handout used by NNECO during its presentation. Enclosure 3 provides the handout used by LHC during its presentation.

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.s y f Stephen Dembek, Project Manager Special Projects Office - Licensing Office of Nuclear Reactor Regulation Docket Nos. 50-245,50-336, and 50-423

Enclosures:

As stated (3) cc w/ encl: See next page l

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t July 24, 1998

. Enclosure 1 provides a list of the principal participants at the meeting. Enclosure 2 provides the handout used by NNECO during its presentation. Enclosure 3 provides the handout used by LHC during its presentation.

fufk av Stephen Dembek, Project Manager Special Projects Office - Licensing Office of Nuclear Reactor Regulation Docket Nos. 50-245,50-336, and 50-423

Enclosures:

As stated (3) cc w/ encl: See next page HARD COPY w/encls CDeeleMMeas w/o encts. 2 & 3 PUBLIC ACRS SPO-L Memo OGC HPastis SPO Reading JDurr, RI E-MAIL (w/enct 1 only)-

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Millstona Nuctur Power Station

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Lillian M. Cuoco, Esquire Mr. Charles Brinkman, Manager Senior Nuclear Counsel Washington Nuclear Operations Northeast Utilities Service Company ABB Combustion Engineering P. O. Box 270 12300 Twinbrook Pkwy, Suite 330 Hartford, CT 06141-0270 Rockville, MD 20852 Mr. Kevin T. A. McCarthy, Director Mr. John Streeter Monitoring and Radiation Division Recovery Officer - Nuclear Oversight Department of Environmental Northeast Utilities Service Company l Protection P. O. Box 128 79 Elm Street Waterford, CT 06385 Hartford, CT 06106-5127 Senior Resident inspector Mr. Allan Johanson, Assistant Director Millstone Nuclear Power Station Office of Policy and Management clo U.S. Nuclear Regulatory Commission Policy Development and Planning P. O. Box 513 Division Niantic, CT 06357 450 Capitol Avenue - MS 52ERN P. O. Box 341441 Mr. David Amerine Hartford, CT 06134-1441 Vice President - Human Services Northeast Utilities Service Company Regional Administrator, Region i P. O. Box 128 U.S. Nuclear Regulatory Commission Waterford, CT 06385 475 Allendale Road King of Prussia, PA 19406 Mr. M. H. Brothers Vice President - Operations First Selectmen Northeast Nuclea,' Energy Company Town of Waterford P. O. Box 128 Hall of Records Waterford, CT 06385 200 Boston Post Road Waterford, CT 06385 Mr. M. R. Scully, Executive Director Connecticut Municipal Electric Mr. J. P. McElwain Energy Cooperative Recovery Officer- Millstone Units 1 and 2 30 Stott Avenue Northeast Nuclear Energy Company Norwich, CT 06360 P. O. Box 128 Waterford, CT 06385 Mr. William D. Meinert Nuclear Engineer Mr. Wayne D. Lanning Massachusetts Municipal Wholesale Deputy Director of Inspections Electric Company Special Projects Office P. O. Box 426 475 Allendale Road Ludlow, MA 01056 I King of Prussia, PA 19406-1415 Emest C. Hadley, Esq.

Mr. F. C. Rothen 1040 B Main Street Vice President - Work Services P. O. Box 549 Northeast Utilities Service Company West Wareham, MA 02576 P.O. Box 128 Waterforo, CT 06385 f

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Millstona Nuclzr Power Station Units 1,2, and 3 cc:

Citizens Regulatory Commission Mr. B. D. Kenyon (Acting)

ATTN: Ms. Susan Perry Luxton Chief Nuclear Officer- Millstone 180 Great Neck Road Northeast Nuclear Energy Company Waterford, CT 06385 P. O. Box 128 Waterford, CT 06385 The Honorable Terry Concannon Nuclear Energy Advisory Council Deborah Katz, President Room 4035 Citizens Awareness Network Legislative Office Building P.O. Box 83 Capitol Avenue Shelbume Falls, MA 03170 Hartford, CT 06106 Joseph R. Egan, Esq.

Mr. G. D. Hicks Egan & Associates, P.C.

Director- Unit 3 2300 N Street, NW Northeast Nuclear Energy Company Washington, D.C. 20037 P. O. Box 128 Waterford, CT 06385 Mr. J. A. Price Director - Unit 2 John W. Beck, President Northeast Nuclear Energy Company Little Harbor Consultants, Inc. P. O. Box 128 Millstone - ITPOP Project Office Waterford, CT 06385 P. O. Box 0630 Niantic, CT 06375-0630 Attorney Nicholas J. Scobbo, Jr.

Ferriter, Scobbo, Caruso, Roaophele, PC Mr. Evan W. Woollacott 1 Beacon Street,11th Floor Co-Chair Boston, MA 02108 Nuclear Energy Advisory Council 128 Terry's Plain Road Mr. E. J. Harkness Simsbury, CT 06070 Director- Unit 1 Operations l Northeast Nuclear Energy Company Mr. Daniel L. Curry P. O. Box 128 Project Director Waterford, Connecticut 06385 Parsons Power Group Inc.

2675 Morgantown Road Mr. Martin L. Bowling, Jr.

Reading, PA 19607 Recovery Officer - Technical Services Northeast Nuclear Ehergy Company i Mr. Don Schopfer c/o Ms. Patricia A. Inftus '

Verification Team Manager Director - Regulatory Affairs Sargent & Lundy P.O. Box 128 55 E. Monroe Street Waterford, Cr 06385 Chicago, IL 60603 l

Mr. P. D. Hinnenkamp Director - Unit Operations Northeast Nuclear Energy Company P. O. Box 128 i Waterford, CT 06385 l

l

____________________-___-_____-_J

LIST OF PARTICIPANTS July 15,1998 NflG P. McKee S. Dembek R DeFayette LiiG

'J. Beck J. Griffin ,

B. Garde NNECO

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STATUS OF A SAFETY CONSClOUS WORK

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STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES Yellow t Yellow t Yellow t Yellow t + t Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 NNECo Success Criteria

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STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES Factors Considered in Evaluation Continued Customer Satisfaction Implementation of 50.7 Review Process

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STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES Factors Considered in Evaluation Training for New Supervisors and Managers Grass Roots Enthusiasm of Work Force Professional Behavior at Meetings Management Response to Emerging issues

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July 15,1998 Little liarbor Consultants,Inc. 9 Presentation to NRC and NNECo i

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STATUS OF NNECo l SUCCESS CRITERIA

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July 15,1998 Little liarbor Consultants Inc, 12 Presentation to NRC and NNECo 6

l l

/

LHC SAFETY CONSCIOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellow

+ Yellow

+ Yellow + Yellow + Yellow +

1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 2 l Employee perceptions of the policy and its implementation are favorable.

/ i s

July 15,1998 Little liarbor Consulta nts. Inc. 13 Presentation to NRC and NNECo N / )

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS i

Yellow t Yellow t Yellow

+ Yellow

+ t Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 3 Senior management provides training to all managers and supervisors to ensure that they understand and employ good management practices wh'en dealing with employees who have safety concerns and do so with understanding.

/ x July 15,1998 Little liarbor Consultants,Inc. I4 Presentation to NRC and NNECo 7

\ /

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Conside ed in Evaluation

" Quick Start" Training for New Supervisors Training for Supervisors and Managers Training Backlog Reduction

' s P se tat n to SR nd SECo

\ /

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellow

+ Yellow

+ Yellow

+ +

Yellow t

Yellow 1/27/98 ~ 2/19/98 3/3/98 4/7/98 5/17/98 LHC Expectation 4 Members of the workforce have a sense ofidentity and are committed to the publicly stated goals and objectives of the organization, have respect for each other, communicate effectively both horizontally and vertically, and feel responsible for their own behavior.

/ \

P e fat to NR nd SECo l

8

/

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation A -

Grass Roots Enthusiasm of Work Force x

P entas o to NR[ nd N%bbe s

/

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellow

+ Ye!!ow

+ Yellow

+ +

Yellow t

Yellow g

1/27/98 2/19/98 3/3/96 4/7/98 5/27/98 LHC Expectation 5 People at alllevels of the organization treat each other with mutual respect.

a P entai o toNR nd NN Ce 9

. l l

l

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LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation Professional Behavior in Meetings i

l l

/  %

July 15,1998 Little lia rbor f'nsultants, inc, 19 Presentation so NRC and NNECo

\ /

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS

++

Yellow

+ -)

Yellow

+

Yellow

-9 ++

Yellow

+

Yellow

+

1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 6 Employees exhibit a " questioning attitude" toward work and the work environment with respect to nuclear safety. j

/ \

July 15,1993 Little Harbor Consuhants,Inc. 20 I

Presentation to SRC and NNECe i

l 10 I

- - _ _ - - _ - - - - - - - - - - - - - - - - - - - - --- - - - - - - - - - - -- - - - - ~

e s

l

\ /

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS

-+

Yellow Yellow

+ +

Yellow

+ ++

Yellow

+

Yellow +

1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 7

)

Positive recognition is given to employees who identify safety issues.

1

, s  !

July 15,1998 Little liarbor Consultants, Inc. 21 Presentation to NRC and NNECo x /

LHC SAFETY CONSCIOUS WORK  !

I ENVIRONMENT ATTRIBUTE STATUS Red t Red t -

Yellow t Yellow

+ t Yellow 1

1/27/98 2/19/93 3/3/98 417/9 8 5/27/98 LHC Expectation 8 ,

l incidents leading to allegations of harassment, intimidation, retaliation or discrimination rarely occur, and management is timely and effective in taking action' for resolution and prevention.

/ \

July 15,1998 Little liarbor Consultants,Inc. 22 Presentation to NRC and NNECo i

1 11 l

l

e , 1 1

I i

l l

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LHC SAFETY CONSClOUS WORK

{

ENVIRONMENT ATTRIBUTE STATUS j Factors Considered in Evaluation Management Response to Emerging issues (+)

Approximately 50 % of ECP Concerns that involve HIRD (-) i Timely Training for New Supervisors and I Managers (+)

I s

July 15,1998 1 ittle liarbor Consultants, Inc. 23 Presentation to NRC and NNECo

\ /

I LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellow Yellow t Yellow t Yellow t 4 Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 9 There is no evidence that an atmosphere exists that has a " chilling effect" on the willingness of employees to report safety issues.-

July l$,1998 IJtile liarbor Consultants, Inc. 24 Presentation to NRC and NNECe L

12 L________________.__ _ . _ _ _ _ _

O

/

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS I

Yellow t Yellow t Yellow t I t t i l Yellow Yellow 1/27/98 2/19/98 3/3/98 4/7/98 5/27/98 LHC Expectation 10

{

An effective and efficient corrective action program is functioning and all employees  !

recognize the normal (and preferred method) for addressing safety issues is through the line organization.

s duly 15.1998 Little llarbor Consultants. Inc. 25 Presentation to NRC and NNECo w -

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellow t Yellow t Yellow t t Yellow

+t Yellow 1/27/98 2/19/98 3/3/99 4/7/98 5/27/98 LHC Expectation 11 Senior management recognizes that some l concerns may not be addressed through the i normal line organization and has established an

[ effective] Employee Concerns Program (ECP) for handlina such concerns.

July 15,1998 Little liarbor Consultants. Inc. 26 Presentation to NRC and NNECo l

l 13

s

\ ,

LHC SAFETY CONSCIOUS WORK ENVIRONMENT ATTRIBUTE STATUS Factors Considered in Evaluation Continued Customer Satisfaction Implementation of 50.7 Review Process Training for ECP Investigators I

- 50.7

- Lessons Learned Concerns Backlog Reduction Tracking of ECP Commitments in AITTS

/ x r e e tar to NR nd SNECe

\ /

LHC SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS Yellew t Yellow t t Yellow ,

t Yellow Yellow t

1127/98 2/19/98 3/3/98 417/9 8 5/27/98 LHC Expectation 12 Independent and self-assessments are performed periodically to monitor performance and correct identified deficiencies.

/ s July 15,1998 IJetle Harbor Consultants,Inc. 28

Presentation to NRC and NNECe 14

/

LHC ATTRIBUTES CONTRIBUTING TO NNECo SUCCESS CRITERIA 1 Demonstrate the willingness to raise concerns.

2. Employee perception of SCWE... ly. nod l

6. Employees exhibit a questioning attitude... Iv!nsl

7. Positive recognition is given to employees... Iv!nnf l

9. No evidence of " chilling effect"... ly.noJ l

12. Independent and self-assessments are lyeHnwkI cerformed...

/ x July 15.1998 Little llarteor Consutaants, Inc. 29 Presentation to NRC and NNECo s ,

LHC ATTRIBUTES CONTRIBUTING TO NNECo SUCCESS CRITERIA 4 Demonstrate that manaaement can recoanize and ... deal with ... HIR&D.

3. Senior management provides training to ali managers ...

9,,j g j

4. Members of the workforce have a sense of identity and are committed to the ... goals ...

l S. People ... treat each other with mutual respect. ly,n,j [

]

8. Incidents leading to allegations of HIR&D... rarely jl .

occur.

9. There is no evidenes that an atmosphere exists  !

that has a "chillina effect." s l July 15.1998 1.htle !!a rhr Consultants, Inc. 30 Presentation to NRC and NNECe 15 L _ _ _ . _ _ _ _ .___.___ _ _ _ _ _ _ _ _ _ _ _ _ . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

O N f I

OVERSIGHT OF MILLSTONE WORK ENVIRONMENT Status Repart:

Continuing LHC Oversight of ECP and ECP Retaliation investigations

/ N July 15,1998 Little !! arbor Consultants, Inc. 31 Presentation to NRC and NNECo l

s , /

LHC OBSERVATIONS FROM CONTINUING OVERSIGHT OF ECP l

Incidents of HIRD Continue to Decrease in Number and Severity Resolution of High Profile Disputes Continue Anticipation and Prevention of Potential  !

" Chilling EWet" Situations Has improved HR Processes and Customer Based Activities i Continue to improve  !

i 1

/ s l July 15,1998 Little liarbor Consultants, Inc. 32 Presentation to NRC and NNECo f

16 L_______-__--______

l...

~

/

STATUS OF ECP INVESTIGATIONS OF ALLEGED RETALIATION Twenty Retaliation Investigations Completed by ECP Since May 1

- LHC Has Reviewed 10 investigative Files

- Files Are Generally Markedly improved

- Investigators Are Following HIRD Investigative Criteria

- Investigative Findings Are Generally Supported by the Evidence

- Customer Satisfaction is improving

- Communications Are More Customer Sensitive c s r "20,O",'.%"F'!A'O.

\ /

STATUS OF ECP INVESTIGATIONS OF ALLEGED RETALIATION Some Files Lack Necessary Analytical Depth to Support Conclusions or Contain Commentary or Opinions by investigator Not Tied to investigative Findings or Observations ECP Review Process of Investigative Findings Should Be Strengthened r$$U$.'.S*EE.Ia*N@.

l 17

(. _ _ _ ____--_____-- _

4 l

/

l OVERSIGHT OF MILLSTONE WORK ENVIRONMENT LHC Recommendations to NNECo: Status Report

/ s July 15,1998 Litthe liarbor Consultants Inc. 35 Presentation to NRC and NNECo l

i

/

STATUS OF IMPLEMENTATION OF LHC RECOMMENDATIONS  !

1 l

104 LHC Recommendations I IN NNECo Responses Are Acceptable l 24 Open Recommendations 7 Recommendations Are Closed With Monitoring Required l

[ July 15,1998 L6ttle liarbor Consultants, Inc. 36

[ Presentation to NRC and NNECo 18 r

3..,

. T

/

I l l OVERSIGHT OF MILLSTONE I

WORK ENVIRONMENT I

LHC Future Activities i

l I

' x July 15,1998  !)ttle liarbor Consultants, Inc. 37 Presentation to NRC and NNECu

/

FUTURE LHC ACTIVITIES Monitoring of Responses to Recommendations Monitoring of ECP Files and Investigations Unit 2 Corrective Action Program Monitoring Transition Plan s

July 15,1998 IJette liarbor Consultants, Inc. 38 Presentation to NRC and NNECo 19

1. _- - .-_ _ _ _ _ - - - - - - _ _-____