ML20217Q444

Summary of 980407 Meeting W/Northeast Nuclear Energy Co & Little Harbor Consultants,Inc (Hlc).Purpose of Meeting,For Hlc to Present Findings from Ongoing Oversight Activities of Util Programs for Handling Employee Safety Concerns

ML20217Q444
Person / Time
Site:	Millstone
Issue date:	04/30/1998
From:	Pastis H NRC (Affiliation Not Assigned)
To:	NRC (Affiliation Not Assigned)
References
NUDOCS 9805080122
Download: ML20217Q444 (120)

Text

LICENSEE:

North:rst Nuclear Energy Company (NNECO)

April 30, 1998 i

FACILITY:

Millstone Nucl;ir Pow:r Station, Units,1,2, and 3

/

SUMMARY

OF APRIL 7,1998, MEETING WITH NNECO AND LITTLE HARBOR CONSULTANTS, INC. (LHC) TO DISCUSS ONGOING ACTIVITIES AND FINDINGS On April 7,1998, the Director of the Special Projects Office and his staff participated in a publicly observed meeting with LHC and NNECO representatives. The purpose of the meeting was for LHC to present the findings from its ongoing oversight activities of NNECO's programs for handling employee safety concerns at the three Millstone units. Also, during this meeting, LHC provided an update of the 12 attributes of a safety-conscious work environment, the results of its review of case files containing allegations of harassment, intimidation, retaliation, and discrimination in potential violation of 10 CFR 50.7, and the results of its continuing programmatic review of NNECO's Employee Concerns Program. LHC also distributed a copy of its matrix listing LHC's recommendations and responses.

NNECO discussed its March 31,1998, letter for readiness to restart.

i is a list of the principal participants at the meeting. Enclosure 2 is a copy of the slides distributed at the meeting.

1 Original signed by':.

Helen N. Pastis, Senior Project Manager Special Projects Office - Licensing Office of Nuclear Reactor Regulation Docket Nos. 50-245,50-336, and 50-423

Enclosures:

As stated (2) l ec w/ enclosures: See next page E-Mail (w/onel 1 only)

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\\.....o April 30, 1998 LICENSEE:

Northeast Nuclear Energy Company (NNECO)

FACILITY:

Millstone Nuclear Power Station, Units,1,2, and 3

SUMMARY

OF APRIL 7,1998, MEETING WITH NNECO AND LITTLE I

HARBOR CONSULTANTS, INC. (LHC) TO DISCUSS ONGOING ACTIVITIES AND FINDINGS

)

On April 7,1998, the Director of the Special Projects Office and his staff participated in a publicly obse'rved meeting with LHC and NNECO representatives. Tne purpose of the meeting was for LHC to present the findings from its ongoing oversight activities of NNECO's programs for handling employee safety concerns at the three Millstone units. Also, during this meeting, LHC provided an update of the 12 attributes of a safety-conscious work environment, the results of its review of case files containing allegations of harassment, intimidation, retaliation, and discrimination in potential violation of 10 CFR 50.7, and the results of its continuing programmatic review of NNECO's Employee Concerns Program. LHC also distributed a copy of its matrix listing LHC's recommendations and responses.

NNECO discussed its March 31,1998, letter for readiness to restart. is a list of the principal participants at the meeting. Enclosure 2 is a copy of the i

slides distributed at the meeting.

l n

j Helen N. Pastis, Senior Project Manager Special Projects Office - Licensing Office of Nuclear Reactor Regulation Docket Nos. 50-245,50-336, and 50-423

Enclosures:

As stated (2) cc w/ enclosures: See next page i-l

[ -

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Northrst Nucle r En:rgy Company Millstona Nucliar Pow:r Station, Units 1,2, and 3 cc:

Charles Brinkman, Manager Lillian M. Cuoco, Esquire Washington Nuclear Operations Senior Nuclear Counsel ABB Combustion Engineering Northeast Utilities Service Company 12300 Twinbrook Pkwy, Suite 330 P. O. Box 270 Rockville, MD 20852 Hartford, CT 06141-0270 Mr. D. M. Goebel Mr. Kevin T. A. McCarthy, Director Vice President - Nuclear Oversight Monitoring and Radiation Division Northeast Utilities Service Company Department of Environmental P. O. Box 128 Protection Waterford, CT 06385 79 Elm Street Hartford, CT 06106-5127 Senior Resident !nspector Millstone Nuclear Power Station Mr. Allan Johanson, Assistant Direct ^r clo U.S. Nuclear Regulatory Commission Office of Policy and Management P. O. Box 513 Policy Development and Planning Niantic, CT 06357 Division 450 Capitol Avenue - MS 52ERN Mr. David Amerine, Vice President P. O. Box 341441 Nuclear Engineering and Support t

Hartford, CT 06134-1441 Northeast Utilities Service Company P. O. Box 128 l

Regional Administrator, Region I Waterford, CT 06385 U.S. Nuclear Regulatory Commission 475 Allendale Road Mr. M. H. Brothers King of Prussia, PA 19406 Vice President - Operations i

Northeast Nuclear Energy Company I

First Selectmen P. O. Box 128 Town of Waterford Waterford, CT 06385 l

Hall of Records 200 Boston Post Road Mr. M. R. Scully, Executive Director l

Waterford, CT 06385 Connecticut Municipal Electric l

Energy Cooperative j

Mr. J. P. McElwain 30 Stott Avenue Recovery Officer-Millstone Unit 1 Norwich, CT 06360 Vice President (Acting)- Millstone Unit 3

{

Northet

• Nuclear Energy Company Mr. William D. Meinert j

P. O. Box (28 Nuclear Engineer j

Waterford, CT 06385 Massachusetts Municipal Wholesale Electric Company Mr. Wayne D. Lanning P. O. Box 426 j

Deputy Director of Inspections Ludlow, MA 01056 Special Projects Office l

475 Allendale Road Ernest C. Hadley, Esq.

l King of Prussia, PA 19406-1415 1040 B Main Street P. O. Box 549 Mr. F. C. Rothen West Wareham, MA 02576 Vice President - Work Services Northeast Nuclear Energy Company i

P.O. Box 128 I

Waterford, CT 06385 l

Millstona Nucl:ar Power Station, Units 1,2, and 3 Mr. B. D. Kenyon cc:

Chief Nuclear Officer - Millstone Northeast Nuclear Energy Company Citizens Regulatory Commission P. O. Box 128 ATTN: Ms. Susan Perry Luxton Waterford, CT 06385 180 Great Neck Road Waterford, CT 06385 Debcrah Katz, President Citizens Awareness Network The Honorable Terry Concannon P.O. Boy 83 Nuclear Energy Advisory Council Shelburne Falls, MA 03170 Room 4035 Legislative Office Building Joseph R. Egan, Esq.

)

Capitol Avenue Egan & Associates, P.C.

Hartford, CT 06106 2300 N Street, NW Washington, D.C. 20037 Mr. G. D. Hicks Unit Director-Millstone Unit 3 Mr. J. A. Price Northeast Nuclear Energy Company Unit Director-Millstone Unit 2 P. O. Box 128 Northeast Nuclear Energy Company Waterford, CT 06385 P. O. Box 128 Waterford, CT 06385 John W. Beck, President Little Harbor Consultants, Inc.

Attorney Nicholas J. Scobbo, Jr.

Millstone - ITPOP Project Office Ferriter, Scobbo, Caruso, Rodophele, PC P. O. Box 0630 1 Beacon Street,11th Floor Niantic, CT 06375-0630 Boston, MA 02108 Mr. Evan W. Woollacott Mr. Martin L. Bowling, Jr.

Co-Chair Recovery Officer-Millsonte Unit 2 Nuclear Energy Advisory Council Northeast Nuclear Energy Company 128 Terry's Plain Road clo Ms. Patricia A. Loftus Simsbury, CT 06070 Director - Regulatory Affairs P.O. Box 128 Mr. Daniel L. Curry Waterford, CT 06385 Project Director Parsons Power Group Inc.

2675 Morgantown Road Reading, PA 19607 Mr. Don Schor fer Verification Team Manager Sargent & Lundy 55 E. Monroe Street Chicago, IL 60603 Mr. P. D. Hinnenkamp Director - Unit Operations.

Northeast Nuclear Energy Company P. O. Box 128 i

Waterford, CT 06385 l

l

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- LIST OF MEETING PARTICIPANTS April 7,1998 MBC W. Travers L

P.McKee i

H. Pastis I

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NNECO M. Brothers D. Amerine et al.

i LdC J. Beck J. Griffin l

B. Garde et al.

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n Criteria Success Objective Progress Confirm the Unit is Tracking for Restart g' g=. n., j

s. unit and support organimamone are ready to i-e,,,

g,,% YA$NG SATISFACTORY

• • • • • • • • 'Y C********

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8. Entire stMion le propered to property support

• strong Nuclear =0vereJphs yes operations Sakty wsAs ye, TRACKNG TO SATISFACTORY pneneseeny

.amorpency PJennene see T. Management controle and oversight sv4asures. med. ProtocWen Yes are in piece to prevent etOntAcant future - = Proc. Quealy & Adhere. Yes (U3) SMPsfrA Y

• Sedf A-Yes

8. Restart readinese le alRrmed poing a rigorous pgggwg o,,,,g,,

.Coneesve Aasen Yes (us) Page 1 libelosure 2 s 4 ' Success Objective Progress ';;!r= .c.,,.s.,,,,,,, v <un t,,1 *3 ~~e-Safety Conscious Work Environment -.s!.,,c v. c ,. e,,,e., ......,,..,,,.,. c.~, en osv. Am.rin.

• ' " * ' * ~

.CL,,,. ';;jun Vice President. Human Services 3 cy,Wy ', v., v.. c o.u. u We Have Met The 5 Internal We Have Completed Our ' Success Criteria for SCWE ReCoverv Requirements

1. Employee willingness to raise concerns

• Submitted SCWE Restart Readiness

' 2. Line management handles issues Letter ehetiveh

• Met Success Criteria

3. Employee Concerns Program effective

4. We recognize and address " focus areas"

- Nuclear Oversight Concurs 5.ECOP concurs - - ECOP Concurs - NSAB Concurs

• Responded to all LHC

• LHC concurrence pending recommendations i,,,,.

i We Are Committed to Sustaining and improving Our Employees Willing To Raise Concerns SCWE Performance

• NovemberLeadership Assessment

• Stable Human Services functions

- 97,9% leaders rated effective

• 1998 2000 Work Environment

• November Culture Survey Performance Plan developed

- 82% of areas had a SCWE - *SCWE Oversight Transition Plan to be

• February ECOP survey developed

- 95% would use theirleadersh> ' 'SCWE processes refined by lessons.

• February LHC interviews tearned

- 99% wouldreine issues to their leadorah>

,.. 2.","If Page 2

Line Management Handles - Employee Concerns Program is issues Effectively Effective ' Average age of CR evaluations is %ge of c neerns underinvestigation "I" seas improved 8 ~ ' Overdue AITTS items <3% People who would use program again have significantly increased ' Quality of evaluations >3 - + ECOP Judged program as effective ' Corrective action program is

• LHC judged program as effective satisfactory for restart eNRC 40001 evaluated program as effective

, u.,,, We Recognize and Address Focus Areas " Focus Areas" Support Restart

• rocus areas are not increasing

.m w,3, u %,, m. d N "" N ~ *

• of the remaining "rocus Areas"

- enore than 80 teedback heens froen me sh support restart. on " Success Stories"

• Desire and capability to improve

- the " people team"is being used as a ' are evident in all areas. l resource for the organisanon . leadere know what to do . they are nehing Glor assentence on how to do N

,.... u.,,,

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We Have Met The 5 Internal Success Criteria for SCWE

1. Employee willingness to raise concerns

2. Line management handles luun Unit 3 Readiness effectively

3. Employee Concerns Program eNective

4. We recognize and address " focus areas" Mike srothers g,gcop concurs VicePrealdent Nuclearoperanons

• LNC concurrence pending

n a u.,,,

l n.,.a , u.,n Page 3 / F l i l* l 1 i l MP3 is Ready for OSTI Mode 2 Physical Readiness

• The following performance indicators are

' Entered Mode 4 on 417/98 required to be at goal prior to Mode 2: Current Goal ' Scheduled to enter Mode 3 on

• Temporary Modincations 19/15 l

4/10/98 . Control Room & Ann. Def. 14/10 . Power Block AWOs 899/500 . Walntenance Rule AWOs 395/350 OperatorWork Arounds 20/10 Millstone 3 Completed Millstone 3 Completed Corrective Actions Corrective Actions ' Restart Assignments 1f,050 to be completed

• Runconn uramn f.m m 6e comammd by e

(W2H6) by Mode 2(90% complete) g "gy; "*** # I" * **** *I ' Deferrable 5,950 of 9,550 completed

• Deferrable configuration 428 of f,350 compared Assignments Manageant noms gnggy (MME)

• RestartICAVp OR 202 to be compared by

• Maintenance Work 36,0L,. :o be Assignmenta (ytMs) afode 2 (80% compiere)

Orders completed by Mode 2 (Wf1/98) (99% complete) e ceterresle IcAvp OR 204 of ssa compkted Assignments (3/tM8) l..n..........,e,,,

..n........,,,,,

Millstone Unit 3 Age Breakdown of Millstone Unit 3 Age Breakdown of Deferrable Engineering Backlog Deferrable Level 1 and 2 Condition um. ion. s.u.,cn im Reports ullistone 4.Marta19s4 I---l g I --- I j-l I :,. i _._.i i ( lp==== e== I ene i Page 4 l l l 1 1-Millstone Unit 3 Age Breakdown of Deferrable Temporary Modification Backlog M4Hetone 3. March iest Millstone 3 I---I 3, Regulatory Readiness 1 I l gggl l Marty Bowling Recovery Officer Millstone Unit 2 ~~ 5-? ~" l..,,..........., NU is On Track to Fully Restore Compilance With NRC Requirements

• 50.54 (f) response has been submitted -

programs and processes are in comphance Regulatory Readiness with 10 CFR 50 Appendix B (

• SCWE Readiness Letter has been submitted

• Deferred items Management Plan submitted

• Two remaining licensing actions to be David A. Smith j

_ submittedin April Manager, Unit 3 Regulatory Compilance

• Restart corrective actions are on track to support scheduled NRC inspections l m.,,s.-u n-.e s,

l ** nan * "n*** *"ws = l NRC (MC0350) Significant items List The Remaining NUREG 0737 Closure is On Track To Support SIL Zone 38 Items Will be Restart Completed By April 20 ' l '86 SIL Zones required to be e NU review of remaining 36 of 50 items is addressed ongoing

• 216 SIL Packsges identified in

• These reviews have Identified l

these zones weaknesses that are being addressed prior to resubmittal i '215 SIL Packages submitted for

• Compilance with NUREG 0737 will be NRC Review confirmed prior to Mode 2; Mode 4 and 3 l

leaues resolved i l n.. u,,

n.ns.~, n~=- u,

Page5 i i l .=. c i i. 1 1 Remaining 10CFR50.54(f) Technical Specification Significantitems Are On Track For Restart Change Requests

• SFp notaflex UnderNRC review

• 179 items remain that have actions

• Shutdown Margin Monitor UnderNRCreview

. for restart - e instrument Survelltence underNRCreview

• 4333 items have had their restart Chenge assignments closed

• pressuriserLevelChange UnderNRCreview

• Inadvertent Safety April 9 l

injection l 2 I I l 4 l i License Amendment' Requests Licensing Bases'and Inspection Status j t

• ARCOR Coating.

UnderNRC review

• aosoo - correcu,e scuons on evneroes ror no na idennned at NRC puhuc esN

• RSS Direct injection Under NRC review

• ICAvp Tier 1 and Tiers 2/3 - responses due l

• ESF suilding Sump Under NRC review

• • t'3*****Yfu l

• RWST sackloakage April 30

• **Y

~* \\ progress

• Motor operated valves - response due Apr# as '

• RSS NOV Response - response due,4prl.' 8

• 36 open NRC home required for entry into Mode 2 l

l I l l' l The FSAR is Being Maintained l

• March submittal has brought the FSAR l

current through November 15,1997

• Noat sub ntaiis ech.duied for June and will g

g I= -baisne. of itn7 chang.s Results t' i - Mode 4 requ! red items ~1998 changes that are ready for subental Paul Grossman

• The Quartetty update schedule willthen Director, Enginsierlag.NPJ begin and continue to maintain pending changes atlow levels l n l n.,

Page 6 l l i The ERT Determined Causal The Current RSS Modifications i Factors Were: Addressed All the Causal Factors

• Physical Cause -

- vibration 4nduced fatigue of the expansion

• Pipe spool addresses expansion joint joint sleeve liners design issues l'

• Root Cause: The design change package d6d ePipe spool addresses the localized i

not address the correct use of expansion joints - eMects of locallaed how condations in the expansion joint not fully understood

• Increased flow with direct injection

- nund loads on the sleeve liners were not modification addressed with pipe fully evaluated spool } - determination of design limits on the expansion joint was incomplete a., .,an un,,

a.m..,==

-u~,1 1 I l A Design Review Of Modifications implemented This Outage is Being Conducted

• As a result of issues with both the R$$ and RHS 1

Configuration Management

• yi.,,4* ',,o",d'7,,c s,,, iia.n. no w

ti, . Activities - wem of design engin. ors is sere.ning for safety signancance and reviewing modtecations made this outage - input from current self assessments and Raymond P. Nocci '"' ***** '**8'"' "'e being used as I Direct? AfP W - scope includes DCRs, MMoOs and PDCRs a n r

a.~ ~,=~a-*~m' The Results of This Design Review Conclude

Scope Expansions Revealed: I

• For Mode 4 required design changes,

' System interactions that were not there are no open design or post. previously identified modification testing issues

• FSAR and OE reviews will be

• Reviews of Mode 2-required design complete prior to Mode 2 - no changes are on-going significant issues identified to date L

• Two CRs have been issued to address L

documentation discrepancies t. 4

a.,

a.,

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.r,

( Nuclear Oversight is Conducting a Comprehensive Review of the Des 5gn Control and esign Change Process .Procesa implementation + Desien Process Review Assessment

• RSS ERT and BATP Root Cause Phil DiBenedetto ActingDirector, Analysis 4

• DCR M3 97 045, Rev i (RSS)-

Programs NuclearOversleht l 49 og o l L Review Criteria Focused on " Smart Sample" of Recent Modifications Documents Reviewed . o ienproni se st noeuresproerna n.acc,n emme est e 11 DCRs . sr n-me.e st Leesuems sApproermaet e 9 MMODs . a e onc e n.n.ve caicuisuonssuspenthen eent.

• "7 MSEEs

. Proc.eue.an secamensmenen st l-88.88. Cornpiece, Con.ct, and Acceptamist P.st Memncation Teoting Adequate?

• Acceptancemoviewatcone.cto. wort?

f 45 es l a n .-s

..,,.,..., e,,,

l-Results corrective Action for RSS Vibration Reviewed for Compliance with . Acceptable 7 10CFR50, Appendix B . Acceptable. Process issues is ' Review included: -a are es e OWons I . Technical issues 4 (Mesolunon Prior to neede t) -DCR Developm nt - Sa EvaluaHe Development . Not Acceptable for Mode 4 0 - Pump Loading Calculation Reviews - Retrieval of the Liner Parts ( - -EAT Pump Air sindins Root Cause Accepts 6de 47 as Page 8 ) s I I J Corrective Actions Were Developed and - Implemented in Accordance With the Design Control Program and 10CFR50, Appendix B ' Final DCR Package - Acceptable

• Safety Evaluations \\cceptable Nuclear Oversight Restart

• Testing (Pump V;bration). Acceptable

' Calculation Reviews (Pump Norale Millstone Unit 3 Loads) Acceptable

• Parts Retrieval (AllMajorPloces John Streeter l

Recovered) Accepta6fe Recovery Officer, Nuclear Oversight \\ ' Overall RSS Expansion Joint Failure Resolution. Acceptable 1 Presentation Topics _ Formal Process Implemented I ForReadiness Assessment

• Sei cted eoordinstor and team

+ R.. dine.. A.m.m.nt proc. son H.ne.y

• Mode 4 Readiness Aeoessment sob Handey

• selected attributes

+ startup & Power Ascension see HanJey

• Weekly meetings to status issues Assessment

• Incorporated NORVP results

• m sm Wem W

., Added emergent issues i. ' Continuous monitoring ofline activities t Assessment Results Startup and Power Support Mode 4 Readiness Ascension Oversight

• All Mode 4 assessments completed

• Assess power ascension progress

' Full shift coverage of modo changes ' Oversight concurred with Unit 3

• Oversight : overage based upon unit Mode 4 OSTI Readiness schedule and performance

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55 Alleged 50.7 Files Implementation of LHC Recommendations ECP Self Assessments ECP Manual, Rev 3 ECP Administration Control Documents / \\ Apru 7,1999 Presertauen to NRC and NNECe en 2 Employw Concerns Program I l 1 ) ,l N / ACTIVITIES COMPLETED REVIEWED (Continued): Investigative Process for Allegations of Retallation Joint investigations Guidelines, Rev 2 ECOP Reports Related to ECP ECP Monthly Reports Completed Feedback Forms Sent to ECP From CI's e s AprE 7,1998 Presentauon to NRC and NNECe em 3 Employee Concerns Program i \\ / ACTIVITIES COMPLETED I INTERVIEWED: l 25 Employees Who Used ECP l 10 Employees involved with " Joint investigations Guidelines" 9 ECP Staff Members s April 7,1998 Presentasea to NRC and NhTCe en 4 E*ployee Concerns Program l 2 l e ~ P I Y ACTIVITIES COMPLETED i OBSERVATIONS: ECP Staff Meetings Training of ECP Investigators Triage Reviews Closure Panels l 10 CFR 50.7 Review Process ECP/ Peer Representative Meeting / x Apru 7,1998 Presentauon to NRC and NNECe en 5 Employee Concerns Program i 1 s \\ / l 1 REMAINING ACTIVITIES TO BE l COMPLETED l t L Complete Reviewing Alleged 50.7 Files (10 l Files) Complete Contacting Allegers (HIRD/50.7 Files) Complete Analysis of NNECo 50.7 i Classification l Random Review of Open Alleged 50.7 Allegations / \\ Apru 7,1993 Presentauen to NRC and NNECe en 6 Employee Concerns Program 3 N / CONCLUSIONS: EMPLOYEE CONCERNS PROGRAM Employee Satisfaction Continues to improve - 88% of Those Contacted Would Use the ECP Again Communication With Employees Has increased and improved - Contact With Employees - Chronological Log Reviews - Review of Closure Letters All Organizations Have Committed to Using the Joint investigation Guidelines (JIG's) / \\ April 7,1998 Presentation to Mtc and NNECe en 1 Employee Concerns Program N / CONCLUSIONS: EMPLOYEE CONCERNS PROGRAM ECP Processing Manual Rev 3:' 4 - More User Friendly - Forms Have Been Greatly improved - Development of a Rapid Resolution Process Provides a Good Mechanism for Handling and Documenting issues Conducive to Fast Resolution ECP Investigations Are Well Performed and Documented - Manual Compliance is Good / s April 7,1998 Presentation to Mtc and NNECe en B Employee Concerns Program 4 ~ ] j N / CONCLUSIONS: 1 EMPLOYEE CONCERNS PROGRAM Chronological Log Entries Are Consistent and Complete A Consistent Closure Process is Being Used Additional Training in Sensitivity in Dealing .With Employees Has Been Conducted Qualification Records Have Been Reviewed and Documented Additional Training in How to investigate HIRDIAlleged 50.7 issues Has Been Conducted ^ " " ' " ' "C";".'OJ,:."O#.**" \\ / CONCLUSIONS: EMPLOYEE CONCERNS PROGRAM Multi-faceted Concerns Are Now Classified, Counted and Tracked As individual Concerns ECP Management's " Big Picture" Understanding of Collective ECP issues lias improved Self Assessments Were Performed and Corrective Actions Are in Process ECP Contribution to " Lessons Learned" Process Has Been Significant / \\ AYU 7* 5 $8 5 i s CONCLUSIONS: EMPLOYEE CONCERNS PROGRAM ECP Processing Manual Rev 3 Does Not - Adequately Address ECP's Commitment to Control Potential Operability and Reportability issue Through the Use of a CR The Reason That Employees Are Not Using Line Management is Determined i - This Information is Provided to Executive Management 3 - it is Not Apparent That Management is Acting on l This Information / \\ Apr0 7.1998 Presentation to NRC and NNECs on 11 Employee Centerns Prograrn s / CONCLUSIONS: EMPLOYEE CONCERNS PROGRAM The Site Exit Process for Both NNECo Employees and Contractors is Still Not Being implemented Consistently or Effectively Implementation of the JIG's is Adequate; but There Are Some inconsistencies and Need for Additional Program Guidance and Training / s Aprl! 7.1998 Presentauen to NRC and NNTCs em 12 Employee Concerns Fregreen O 6 1 i t i l \\ / LHC RECOMMENDATIONS FOR ECP PROGRAM t Require Concerns With Operability and Reportability Potential to Be Documented on CR's Management and SCWE Should incorporate the information About Why Employees Chose ECP instead of Line Management and Take Appropriate Corrective Actions / s April 7.1998 Presentauen to NRC and NMCo en 13 Employee Cencerns Program i s / LHC RECOMMENDATIONS FOR ECP PROGRAM i Implement the Exit Process Effectively to Assure All Terminating Employees and Contractors Are Processed in Accordance With Procedural Requirements Assure Consistency in Use of JIG's Through Further Guideline Definition and Training / s j April 7,1998 PresentaUen to NRC.nd NNECe en 14 Emrleyn Concerns Program I /. 7 ? 8 l ~ I i x / l CONCLUSIONS l A: l ECP Has Adopted Exceptional 50.7 Allegation Review, investigation, and Analysis i l Procedures l ECP Training on Investigating Alleged 50.7 l Issues is State-of-the-Art Implementation of New Analysis and Investigation Procedures Not Yet - Demonstrated I / \\ April 1,1998 Presentauen to NRC and NNECe on 1$ Employee Concerns Program 1 I i x / l-RECOMMENDATIONS Continue Training of ECP Investigators Through Use of Critical Case Analysis Reexamine 11 Closed Files identified by LHC l Conduct Vigorous Self-Assessments on New W-Investigations into Retallation Allegations Utilizing Revised 50.7 Analysis / x April 7,1998 i Presentatka to NRC and NNECe en 16 Empl yee Concerns Program 8 j 1 / 4 l UPDATE ON LHC REVIEW OF CORRECTIVE ACTION PROGRAM Little Harbor Consultants 1 Presentation to i NRC & NNECo April 7,1998 s April 7.1998 Presentauen to Mtc and NNECe en Site I CarrecUve Acuon Program / UPDATE ON LHC REVIEW OF CORRECTIVE ACTION PROGRAM. Previous Review of Corrective Action Program (CAP) Concluded That: - CAP Was Acceptable Through Specification of Corrective Actions (CAs), But Could Be improved - Insufficient Progress Had Been Made in implementing Corrective Actions to Reach Conclusions LHC Made Recommendations for improvement This Update Focused on Reviewing Effectiveness of Programmatic improvements and Status ofimplementation of Unit 3 CAs s April 7.1998 Presentauen to NEC and NNECe em $4te 2 CorrecWye action Prograan 1 ACTIVITIES COMPLETED BY LHC TO UPDATE ASSESSMENT OF CAP Reviewed Program Procedures and Instructions Newly issued or Revised Since Last Evaluation ~ Attended Four Unit 3 Mgmt. Review Team (MRT) Meetings Interviewed Key Personnel involved in CAP Reviewed Various Summary Reports Prepared By or About Program s A ril 7,1998 Presen . e h1C and TCe.n Sete 3 P \\ / ACTIVITIES COMPLETED BY LHC TO UPDATE ASSESSMENT OF CAP

• Reviewed Status ofimplementation of CAs for 10 Unit 3 Level 1 CRs initially Reviewed in Previous Evaluation

. Reviewed a Number of Recently issued Unit 3 Level 1 and Level 2 CRs to Assess Effectiveness of Recent Program Enhancements / \\ 4,,,,. i g,..g,c.gc... 2 \\ / CONCLUSIONS FROM 3/98 UPDATE ASSESSMENT OF CAP Implementation of Corrective Actions for " Older" Unit 3 Level 1 CRs is improved 1 Acceptance of " Ownership" by CR Owners is Varied. At the Same Time, implementation of CR Ownership Concept Has Yielded Other Benefits - Improved Coordination Between CRs - Interim Review of Progress in implementing Corrective Actions x April 7,1998 Presentation to NRC and NNECe en Site 5 Corrective Action Program e l \\ / CONCLUSIONS FROM 3/98 UPDATE ASSESSMENT OF CAP NU Has implemented Acceptable Program improvements And Has improved Unit 3 Performance to Address the Recommendations Previously Made by LHC - Procedure Revisions and Newly-issued Unit instructions Have incorporated Most Recommendations - Training, increased Experience and improved Review During implementation Have Addressed Remaining Recommendations / x Apr8 7,1999 Presentatlen to NRC and NNECe so site 6 Corrective Action Program 3 N / CONCLUSIONS FROM 3/98 UPDATE ASSESSMENT OF CAP Several Level 1 CRs Have Been Written Based on Management Recognition of Trends, but it is Not Evident That the Formal Review of Level ~ 2 CRs Has Been Effective in Identifying Trends ~ It is Evident That the Role of the MRT is Critical to the Successful Performance of the Corrective Action Program. Itis Essential That the MRT Maintain a High Degree of Vigilance in Executing its Responsibility / \\ April 7,1998 Present* den to NRC and NNECe on Sue 7 1 CONCLUSIONS FROM 3/98 UPDATE - ASSESSMENT OF CAP l The MRT Has a Crucial Role in Preventing inappropriate " Paper-to-paper" Closure of Corrective Actions it is Still Too Soon to Determine the Effectiveness of Many CAs, but Program - Requirements Have Been Added to increase Focus on Effectiveness - CR Owner Assigned Explicit Responsibility for an Effectiveness Review - CR Owner Required to Report to MRT on Effectivensss N AN

• M bN 08 8 OE I

4 / LHC RECOMMENDATIONS: CORRECTIVE ACTION PROGRAM Senior Management Should Participate in and Maintain Oversight of the Activities of the MRT to Assure it Meets Management Expectations Management Should Take increased Action to Assure That the Acceptance of the CR Ownership Responsibilities by CR Owners is Uniformly High s 4,,,,. i.. n....g,...g,$c.;.7g.. sus s LHC OVERALL ASSESSMENT: CORRECTIVE ACTION PROGRAM Overall Assessment The CAP is Currently Performing Acceptably Well Through implementation of Corrective Actions for Unit 3 i It is Still Too Early to Confirm the Long-term ) Effectiveness of Many of the Corrective Actions Being implemented j s Apen ?,lt98 heng,Uon h NR a N en She 10 5 \\ / LHC REVIEW OF MILLSTONE INDEPENDENT & SELF-ASSESSMENT PROGRAMS Little Harbor Consultants Presentation to NRC & NNECo April 7,1998 s d.""""."*"L'Es?.;"'.".W.*; ms \\ / MILLSTONE'S OVERSIGHT & SELF-ASSESSMENT PROGRAMS Operate in Conjunction With Corrective Action Program to identify and Correct Problems Represent Another Comerstone of a Safety Conscious Work Environment Oversight Plan: "The (LHC) Team Will Evaluate } the Licensee's Self-Assessment and Performance Effectiveness Capability...to Assure That a Safety-Conscious Work Environment Will Be Maintained..." s Ov r and Sel a sme re as l 1 is-1 i. f. / LHC ASSESSMENT OF SITE'S OVERSIGHT PROGRAMS 1 l Site's Governing Oversight Procedure, NGP 2.38, Rev. 5, " Nuclear Assessment Program" identifies Three Assessment Activities l - Self-Assessment i - independent Internal Oversight (Nuclear l Oversight) j. - Nuclear Safety Assessment Board (NSAB) LHC Assessment Covers All of These / s April 7,1998 Presentauem to NRC and NNECe on 3 Oversight end 5et0 Assessment Fregrams \\ / LHC EXPECTATIONS: I SELF-ASSESSMENT PROGRAM l The Program is Adequately Defined in Program Manuals and/or Procedures Management Provides Support for and is i Involved in implementation of Program The Program Has Been Implemented at the Unit / Group Level / AprH,1998 Prentauen to NRC and NNECe en d Oversight and Set 0 Assessment Programs 2 j. [ .l l \\ / LHC EXPECTATIONS FOR SELF-ASSESSMENT PROGRAM Self-Assessments Are Being Conducted Effectively - Where Appropriate, Strengths and/or Weaknesses / Problems Are Being Identified - CRs Are Being Written to Document Adverse Conditions Personnel From Unit / Group Express Confidence That Self-Assessment Activities Produce Useful Results s April 7,1998 Presentation to NRC and NNECe en 8 Osersight and klf-Assessnient Progesnes N / LHC REVIEW OF SELF-ASSESSMENT: ACTMTIES COMPLETED Reviewed Applicable Program Definition Documents Interviewed Key Self-Assessment Personnel - Acro.. une Site Attended Unit 3 Self-Assessment Advisory Board Meetings Observed Self-Assessment Training / April 7.1998 Presentstien to NRC and NNECe en 6 Oversight and Self-Assessaient Progreans 3 s. '\\ LHC REVIEW OF SELF-ASSESSMENT: ACTIVITIES COMPLETED Reviewed 73 Self-Assessment Reports from .Various Groups and Units 2 and 3 Reviewed Self Assessment Follow Up and. Closure Reviewed Unit / Group 1998 Self-Assessment Annual Plans Reviewed implementation of Work Observation Program I ofe'rshU[nd seir a e menhresr ms j s LHC CONCLUSIONS: SELF-ASSESSMENT PROGRAM The Program Definition Documents for the Self-Assessment Program Are Adequate Management is Actively Supporting the Program Unit 3 Self-Assessment Advisory Board Provides Management Focus on Program Self-Assessment Coordinators Are in Place, And ) People Are Being Trained in Program j l s April 7,1998 Presenteuen to NRC and NNECe en a Oversight and Selfassessawat Programs 4 i 1 1 N / LHC CONCLUSIONS: SELF-ASSESSMENT PROGRAM Annual Plans Have Been Prepared for All Groups / Units Most Self-Assessment Reports Evidence a ' Thorough and Systematic Evaluation Weaknesses in'the Area of Acceptance Criteria for the Assessments Were Noted in Some Reports Some Follow-Up Reviews Did Not Test the Effectiveness of Corrective Actions x of!;;'"fa"l"2?.t."'.".TL'.","n \\ / LHC CONCLUSIONS: SELF-ASSESSMENT PROGRAM Most Reports Cited Both Strengths and t. Weaknesses CRs Are Now Being Wr;tten for identified p Adverse Conditions Coordination of Health Ph,tsics Self-Assessments Between the lhme Units is a Strength x Or and I : me r nas 5 ) 3 I / l LHC CONCLUSIONS: SELF-l ASSESSMENT PROGRAM l Recent LHC Structured interviews indicated a (94%) Level of Awareness of Self-Assessment . Program Among Interviewees, With (86%) of the j People Reporting Positive Results from Program / x Aprd 7,1998 Presentation to NRC and NNECe en ii Oversight and Self Assessment Programs i l \\ / l LHC RECOMMENDATIONS: SELF-ASSESSMENT PROGRAM Strengthen Guidance for Identification of e Acceptance Criteria for Assessments Strengthen the Conduct of Follow Up Reviews to Focus on Effectiveness of Corrective Actions l 't / \\ April 7,1998 Presenaties to NRC and NSTCe en 12 Oversight and Self Assessment Programs ? 6 N / b LHC OVERALL ASSESSMENT: SELF-ASSESSMENT PROGRAM 1 Overall Assessment: The Millstone Self-Assessment Program Has Been Aggressively ~lmplemented aiid is Providing Positive Results N April ?,1998 Presentauen to NRC and hWECs en 13 Oversight and Self-Assessment Programs \\ / LHC EXPECTATIONS FOR NUCLEAR OVERSIGHT PROGRAMS + Nuclear Oversight is Effective in identifying and Evaluating issues in the Areas of Corrective Action and Self-Assessment Programs i 1 i s April 7,1998 Presentaden to NRC and !OTECe en 14 Oversight and Self-Assessaient Progresns 7 e l L LHC REVIEW OF NUCLEAR OVERSIGHT: ACTIVITIES COMPLETED Reviewed Nuclear Oversight Documents - Audits and Assessments of CAP and Self-Assessment Activities ~ - Nuclear oversight Restart Verification Program l (NORVP) Procedures and implementation Documents - Independent Review Team (IRT) Report on Unit 3 Self-assessment Program Interviewed Nuclear Oversight Directom and NORVP Coordinators for Selected Areas Observed a NORVP Meeting / s i April 7,1994 Presentauen to NRC and NNECe en 15 Oversight and Self-Assessment Programs \\ / l LHC CONCLUSIONS: NUCLEAR OVERSIGHT Nuclear Oversight Activities Are Adequately identifying lasues Associated With the Corrective Action Program and the Self-Assessment Program The NORVP is an Effective Means of integrating Nuclear Oversight Results and Communicating Them to the Line Organizations s April 7,1998 Presentaden to NRC sad N5ECs en 16 Oversight i ad Stor-Assessment Progranis l.. i 8 i N LHC CONCLUSIONS: NUCLEAR OVERSIGHT In the NORVP Process, Individual Observation Scores Are Not Time and Significance Weighted in Generating Quantitative Results NORVP Observations in the SCWE Area Are Limited for a Number of the Key Success Criteria s April 7,1998 Presentaden is NRC sad NNECe en 17 Oiersight and TetrAssessment Prograrns \\ / LHC RECOMMENDATIONS: NUCLEAR OVERSIGHT Enhance Quantitative Results Produced by NORVP by Irnplementing a Scheme for Time-and Significance Weighting of Observation Scores " Eliminate NORVP Observations and Reporting in the SCWE Area j / \\ Apru 7,1998 Presentauen to NRC and NNECe en 18 Oversight and Self-Assessaient Programa 9 / LHC EXPECTATIONS FOR NSAB (OFF-SITE REVIEW COMM.) The Defined Roles and Responsibilities and Membership Requirements for NSAB Are Consistent With Industry Best Practices There is a High Level of Participation in NSAB -l Activities by Personnel From the Units 1 Material Provided to NSAB Members is Timely and Covers Adequately the Areas / Activities Subject to NSAB Review s Overs sh a d Sei s en regrams i s LHC EXPECTATIONS FOR l NSAB j i NSAB Meeting Agendas Reflect an Appropriate Balance Regarding Breadth V5 Depth of issues Covered and Assign Sufficient Urgency to issues NSAB Meetir.gs Are Conducted in an Efficient and Disciplined Manner While Maintaining an Open, Professional Environment I Information Provided to the NSAB Is Effectively Processed to Develop Key issues and Recommendations s J:,;";".*::::L"%'.';;.: 10 4 / LHC EXPECTATIONS FOR NSAB NSAB Members Leverage off Each Otherin Discussions ofissues and Bring Diverse . Perspectives to important issues Results of Board Deliberations Are Effectively Conveyed to Senior Management; Senior Management Responses Are Timely and Thorough Board Results Are Captured in the CR Process and Are Tracked to Resolution / \\ April 7.1996 Presentadon to NRC sad NNECe en 21 Oversight and Self-Assessment Progranis \\ / LHC REVIEW OF NSAB: ACTIVITIES COMPLETED j Attended Portions of Three NSAB Meetings Reviewed NSAB Minutes for Meetings Since l l Summer 1997 Interviewed Two Outside NSAB Members Interviewed Most Internal NSAB Members e x April 7,1998 Presentation to NRC sad NNECe en 22 Oversnght and Self-Assessaient Programs 11 l x LHC CONCLUSIONS-REGARDING NSAB l i NSAB Roles and Responsibilities are Adequately Delineated in the Procedure - NGP2.02 NSAB Membership is Consistent with industry Practices; internal Members are Drawn from Sufficiently High Management Positions Participation of Members from Units is an Ongoing Problem at Meetings Because of Work Load s ^""""' of, "7a".*a"sE.5/.."'I77.*,*.". \\ LHC CONCLUSIONS REGARDING NSAB Administrative Support for NSAB is Adequate; Distribution of Materials is Reasonable and Appropriate. Meeting Agendas May Not Be Sufficiently Flexible to Accommodate Changing Circumstances Monthly 1-1/2 Day Meetings Meet Current Station Needs N and if-As regrams 12 .l J 4 / LHC CONCLUSIONS REGARDING NSAB Agenda items Were Focused Mostly on Plant Restart, Which is Appropriate for Current Times Presentations to NSAB Were Mixed in Quality, With Most Being Above Average; Presenters Were Knowledgeable and Had Good Visual Aids Energy Level of Meeting Was Not Always High; Relatively Few Members Probed and Challenged to the Level Expected s ^ ' " " ' ' '

• ODE.".* TOE?.2",,7E.*,*."

/ LHC CONCLUSIONS REGARDING NSAB NSAB Chairman Briefs the President /CEO After Each Meeting, and Outside Members Meet With Him Periodically President /CEO Considers Output From NSAB to Be Valuable and Regularly Probes the Board on Keyissues President /CEO Relies on NSAB As His Primary input on Nuclear Oversight Effectiveness. s o%?.":::::2",lT;;;' 13 i l l \\ / LHC RECOMMENDATIONS REGARDING NSAB Consider Reducing No. of Senior Managers on l NSAB to Reduce Cumulative Burden on Senior Management Team Consider Means to introduce Flexibiilty in L Meeting Agendas to Permit More NSAB Focus on Critical and Emergentissues / \\ April 7,1998 Presentauen to NRC and NNECo on 27 Oversight and Self Assessrient Programs I \\ / l LHC OVERALL ASSESSMENT REGARDING NSAB l Overall Assessment The NSAB is Providing Adequate and Effective Oversight of Activities at the Millstone Station I / \\ April 7,1998 PresentaGen to NRC and NNECs en 28 Oversight and Self-Assessment Programs 14 9 s LHC REVIEW OF SAFETY CONSClOUS WORK ENVIRONMENT FOCUS AREAS Little Harbor Consultants Presentation to NRC and NNECo April 7,1998. s April 7.1998 Presentaden to NRC a 'NECe en SCWE 1 i i s j LHC ACTIVITIES FOCUS AREAS 8 Focus Area Files 7 SCWE " Cases" 8 Interviews SCWE Focus Area Meetings Reviewed ECOP Survey Data 1 LHC Structured Interview Results s 4,,n im r,e. ... g.g mEC... sCw E 2 1 / CURRENT STATUS 20 Focus Areas Closed 5 Focus Areas Need Evaluation 3 8 Focus Areas Open/ Active 7 SCWE " Cases" s Apru 7,1998 Presentaden to bl(C ad "ECe en SCWE 3 s EXPECTATIONS / CONCLUSIONS EXPECTATIONS CONCLUSIONS j Established Criteria Criteria is Defined for Designation As a However, No New Focus Area Focus Areas Added Since November 1997 \\ Apru 7,1998 Presentauen to b1tC ad NNECe en SCWE 4 i 2 0 l 0 N EXPECTATIONS / CONCLUSIONS EXPECTATIONS CONCLUSIONS 5/8 Focus Areas Do Reason for Designation as a Not Clearly Define Focus Area Clearly - Existing Problem Defined / \\ AprH 7.1998 ' Presentaden to NRC and NNECe en SCWE 5 Focus Areas x / EXPECTATIONSICONCLUSIONS EXPECTATIONS CONCLUSIONS 5/8 Do Not Appear to The Action Plan l Adequately Address All Aspects Addressed the of the Identified Identified Problem Problem Ie / N Apru 7.1998 Presentauen to NRC and NNECe en SCWE 6 Focus Areas 3 1 L* ? l f \\ / EXPECTATIONS / CONCLUSIONS l 1 EXPECTATIONS CONCLUSIONS - Action Plan Actions Completed Completed in a in a Timely Manner, Timely Manner 1/4 Files Have Documentation of Completed Activities l \\ j April 7,1998 Presentauen to NRC and NNECo en SCWE 7 l Focus Areas \\ EXPECTATIONS / CONCLUSIONS EXPECTATIONS CONCLUSIONS Effectiveness 2 Closed Focus Evaluation Areas Appropriately Performed to Closed Determine if 1 Evaluation e Problem was indicated On-going Corrected Problem l- / \\ April 7,1998 Presentation to NRC n=d NNECe en SCWE 8 Focus areas 4 ~ e l \\ / EXPECTATIONS / CONCLUSIONS EXPECTATIONS CONCLUSIONS Focus Area Files 1/8 Focus Area Files Are Properly - Reviewed Was - Documented, Properly Complete and Up to Documented, Date Compiete and Up to Date s April 7,1998 Presentataen to NRC and NNECe en SCWE 9 Focus Areas \\ RECOMMENDATlONS Reevaluate SCWE " Cases" as Focus Areas Review 33 Focus Area Files: - Problem Definition - Adequacy of Action Plan - Effectiveness Evaluation (' / x Aprl! 7,1998 Presentation la NRC and NNECe en SCWE 10 Focus Areet l 5 \\ s RECOMMENDATIONS { I ] Review Effectiveness Evaluations of the 20 Closed Focus Areas j Determine Effectiveness of 5 Focus Areas with Complete Action Plans f / s April 7,199g Presentation to NRC and NNECe on SCWE II j Focus Areas 4 6 { I f e STATUS OF A SAFETY CONSClOUS WORK ENVIRONMENT AT MILLSTONE Little Harbor Consultants Presentation to NRC and NNECo l April 7,1998 April 7,1998 Presentaden le fGC and NNEco 1 t. N / STATUS INDICATORS FOR NNECo's SCWE IMPLEMENTATION EFFORT lo l World Class J,/ Acceptable for Restart M a bed Not Acceptable I2"'~I f Significant v For Restart ln j-(Weaknesses i Trends: " improving + Steady u Declining / N Aprl! 7,1998 Presentauen to NRC and NNECe 2 1 i \\g S / i STATUS OF NNECo SUCCESS -CRITERIA FROM LHC ATTRIBUTES-NNECo Success Criteria Status -

1. Demonstrate the willingness to raise concerns.

hAN l e Yellow N April 7,1998 Presentauen to NRC and NNECe 3 I l q/ \\ / STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES _N_NECo Success Criteria Status l

2. Demonstrate that issues are being effectively resolved by line management. (Corrective Y now, Action Program) 41 i.

April 7,1998 ~ Presentseon to NRC and NNECe 4 2 l-l n7, l' 4 I ( STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES J NNECo Success Criteria Status

3. Demonstrate that the ECP is

/ effective. Yellow s April 7,1998 Presentation to NRC and hhTCo 5 \\ / STATUS OF NNECo SUCCESS CRITERIA FROM LHC ATTRIBUTES NNECo Success Criteria Status

4. Demonstrate that management can recognize and effectively deal with allegod instances of

+ Yenow HlR&D, or other circumstances which have created a chilling effect, which collectively are referred to as problem areas. s April 7.1998 Presentation to NRC and NhTCe 6 3 1 m.1 c o e ' / FACTORS CONSIDERED IN GRADING ATTRIBUTE

4. Demonstrate that management can I

recognize and effectively dealwith . y,if ] alleged instances of HlR&D. I Positive Factors Continued Effectiveness of the ERB Establishment of SCWE/ECP/HR Protocol Establishment ofInterim 50.7 Training for New Management Personnel Olminishing Severity of H!R&D lssues ) Lessons Learned Analysis of SCWE/HIR&D Events l Real-time Attention to Emergent issues by Officers Use of Full-time Cultural Change Experts / s April 7,1998 Presentsuon to NRC end N5TCe 7 / FACTORS CONSIDERED IN GRADING ATTRIBUTE

4. Demonstrate that management can recognize and effectively deal with y,ig' alleged instances of HIR&D.

Neoative Factors Continued need for extraordinary involvement of officers Change in Millstone culture is not finished a March HIR&D Concerns Lack of Timeliness and Coordination by SCWE in Some Cases Occasional Lapses of Management Understanding of Their l Role in a Safety Conscious Work Environment s April 7,1998 Presentauen to NRC end NhTCe 3 4 ~. N / SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status - 1. Senior management endorses a policy that places priority on nuclear safety, supports the er n workers' rights to raise safety - issues and ensures that workers will not be subjected to harassment, discrimination or intimidation if they do so. / x April 7,1998 Presentation to NRC and NNECe 9 x f SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE. STATUS LHC Expectation. Status

2. Employee perceptions of the policy and its implementation 3

are favorable. y,33, s April 7,1998 Presentauen to NRC and Nhh 10 5 l l ll / SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS i ) LHC Expectation Status

3. Senior management provides I

training to all managers and supervisors to ensure that they + Yeuow understand and employ good management practices when dealing with employees who l have safety concerns and do so j with understanding. N Apru 7,1998 Presentauen to Mtc and NNECe 11 4 / SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

4. Members of the workforce have a' sense ofidentity and are committed to the publicly stated 4

goals and objectives of the Yellow organization, have respect for each other, communicate effectively both horizontally and vertically, and feel responsible for their own behavior. s Apr0 7,1998 Presentauen to NRC and NNECe 12 6 1 N / SAFETY CONSClOUS WORK -ENVIRONMENT ATTRIBUTE STATUS LHC Expectation ~ Status

5. People at alllevels of the organization treat each other with mutual respect.

+ y,n, / \\ AprH 7,1998 Pruentauon to NRC and NNECe 13 ~\\ / SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

6. Employees exhibit a " ques-tioning attitude" toward work fg,+

and the work environment with respect to nuclear safety. C s } AprH 7.1995 Presentaden to NRC and NNECe 14 7 i L ? l / SAFETY CONSClOUS WORK l ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status l

7. Positive recognition is given to employees who identify safety '

issues, y,,,,,

) i s April 7.1998 Presentaden to NRC and NNECs 15 i 1 ~ SAFETY.CONSClOUS WORK H ENVIRONMENT ATTRIBUTE STATU!. LHC Expectation Status 1

8. Incidents leading to allegations of harassment, intimidation, retaliation or discrimination

+ y,ig, rarely occur, and management ) l is timely and effective in taking ) l action for resolution and prevention. O l s Apr0 7,1998 Presentauon to NRC and NNECe 16 l r L 8 ~ 1 N / FACTORS CONSIDERED IN GRA' DING ATTRIBUTE

8. Incidents leading to allegations of harassment, intimidation, retaliation or h>

1 ' discrimination rarely occur, and management is timely and effective. Positive Factors . ' Continued effectiveness of the ERB Establishment of SCWE/ECP/HR Protocol Establishment ofinterim 50.7 Training for New Management Personnel . Diminishing Severity of HIR&D issues ... Lessons Learned Analysis of SCWE/HIR&D Events ' Real-time Attention to Emergent issues by Officers Use of Full-time Cultural Change Experts / \\ A=ril 7.1998 Presentation to NRC and NNECe 17 \\ / FACTORS CONSIDERED IN GRADING ATTRIBUTE

8. Incidents leading to allegations of harassment, intimidation, retaliation or g'

discrimination rarely occur, and managementis timely and effective Neoative Factors Continued need for extraordinary involvement of officers Change in Millstone culture is not finished March HIR&D Concerns Lack of Timeliness and Coordination by SCWE in Some Cases Occasional Lapses of Management Understanding of Their Role in a Safety Conscious Work Environment / \\ April 7.1998 Tresentation to NRC and NNECe 15 9 l.- 1 1 i. i-l s SAFETY CONSClOUS WORK l ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

9. There is no evidence that an atmosphere exists that has a A

E " chilling effect" on the y,ii,, willingness of employees to report safety issues. I l N April 7,1998 Presentauen to NRC and NNECe 19 l l-i r s SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

10. An effective and efficient l

corrective action program is functioning and all employees y,ii,, f recognize the normal (and L preferred method) for j addressing safety issues is through the line organization. s April 7,1998 Presentauen to NRC sad NNECe 20 10 1 1 4 P t .,1 s / SAFETY CONSClOUS WORK l ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

11. Senior management recognizes that some concerns j

^ may not be addressed through j venow the normalline organization and has established an -[ effective) Employee Concerns Program (ECP) for handling such concerns. / N April 7,1998 Presentauen to NRC and NNECs 21 P / SAFETY CONSClOUS WORK ENVIRONMENT ATTRIBUTE STATUS LHC Expectation Status

12. Independent and self-assessments are performed

^ periodically to monitor venow performance and correct identified deficiencies. / s April 7,1998 Presentation to NRC and NNECe 22 11 9- ~ .:7 LHC ATTRIBUTES CONTRIBUTING TO NNECo SUCCESS CRITERIA 1 Demonstrate the willinaness to raise concerns. o 2. Employee perception of SCWE... ly.noJ l l 6. Employees exhibit a questioning attitude... lyto3 l

7. Positive recognition is given to employees...

lvisf l 9. No evidence of" chilling effect"... iv noJ l

12. Independent and self assessments are fy.nawfl performed...

/ April 7,1995 Presentsden to NRC and NSTCo 23 / LHC ATTRIBUTES CONTRIBUTING TO NNECo SUCCESS CRITERIA 4 Demonstrate that manaaement can recoanize and... deal with... HIR&D.

3. Senior management provides training to all managers.

4. Members of the workforce have a sense of identity and are committed to the... goals.

Y'"""

5. People... treat each other with mutual respect.

Iv.n# l

8. Incidents leading to allegations of HlR&D... rarely 9, occur.

9. There is no evidence that an atmosphere exists that has a "chillino effect."

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