ML20216C010
| ML20216C010 | |
| Person / Time | |
|---|---|
| Site: | Millstone  |
| Issue date: | 05/12/1998 |
| From: | Pastis H NRC (Affiliation Not Assigned) |
| To: | NRC (Affiliation Not Assigned) |
| References | |
| NUDOCS 9805190060 | |
| Download: ML20216C010 (14) | |
Text
LICENSEE:
Northeast Nuclear Energy Company (NNECO)
May 12, 1998 4
FACILITY:
Millstona Nuclear Power Station Units 1,2, and 3
SUBJECT:
SUMMARY
OF NOVEMBER 13,1997, MEETING WITH NNECO AND LITTLE HARBOR CONSULTANTS, INC. (LHC) TO DISCUSS ONGOING ACTIVITIES AND FINDINGS On November 13,1997, the Director of the Special Projects Office and his staff participated in a publicly observed meeting with LHC and NNECO representatives. The purpose of the meeting was for LHC to present the findings from its ongoing oversight activities of NNECO's programs for handling employee safety concerns at the three Millstone units.
During this meeting, LHC provided the results of its independent investigation of allegations of retaliation and handling of the training disciplinary action, the results of its continuing programmatic review of NNECO's Employee Concerns Program, and its preliminary efforts in establishing measurements for a safety-conscious work environment, j
l NNECO discussed the status of its 33 problem areas in its organization and the completion of only four action plans to address those problem areas. NNECO also discussed its recently formed Executive Review Board (ERB). The ERB reviews reprimands, reduction-in-force, and other disciplinary matters. NNECO's Senior Vice President and Chief Nuclear Officer -
Millstone, also introduced the new Recovery Officer - Human Resources, Dr. Robert Long. is a list of the principal participants at the meeting. Enclosure 2 is a copy of the slides distributed at the meeting.
Original signed by:
Helen N. Pastis, Senior Project Manager Special Projects Office Licensing Office of Nuclear Reactor Regulation Docket Nos. 50-245, 50-336, and 50-423
Enclosures:
os stated (2) cc w/ enclosures: See next page HARD COPY E-MAIL (w/ enc! 1 only)
Docket File SCollins/Miraglia PMcKee PUBLIC WTravers JAndersen SPO L Reading SDembek BMcCabe, EDO J O'l SPO Reading)
DMcDonald JLieberman OGC LBerry HPastis ACRS TMartin (SLM3)
DOCUMENT NAME: G:\\Pastis\\MTGSUM11.13 To,<ceive e copo of this docu,nent, Indeste in the boa:
'C' = Copy mthout attachment' enclosure
- E" = Copy with attachment / enclosure "N" = No copy OFFICE SPO-L:PM F
SPO-L: LAM l SPO-L:DD l
l j
NAME HPastis NW LBeny y Al)
PMcKeeb
\\
' DATE
'gh'/98 24 V98 2/ {T98 02/ /98 i
L' OFFICIAL RECORD COPY i ?.
9805190060 900512 t m ~*.I @ P'~'~"9 c m y*
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1 4
PDR ADOCK 05000245 Ii ac.
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4 UNITED STATES s
j NUCLEAR REGULATORY COMMISSION 2
WASHINGTON. D.C. 20666-0001
\\..... j/
May 12, 1998 LICENSEE:
Northeast Nuclear Energy Company (NNECO)
FACILITY:
Millstone Nuclear Power Station Units 1,2, and 3
SUBJECT:
SUMMARY
OF NOVEMBER 13,1997, MEETING WITH NNECO AND LITTLE HARBOR CONSULTANTS, INC. (LHC) TO DISCUSS ONGOING ACTIVITIES AND FINDINGS On November 13,1997, the Director of the Special Projects Office and his staff participated in a publicly observed meeting with LHC and NNECO representatives. The purpose of the meeting was for LHC to present the findings from its ongoing oversight activities of NNECO's programs for handling employee safety concerns at the three Millstone units.
During this meeting, LHC provided the results of its independent investigation of allegations of retaliation and handling of the training disciplinary action, the results of its continuing programmatic review of NNECO's Employee Concerns Program, and its preliminary efforts in establishing measurements for a safety-conscious work environment.
NNECO discussed the status of its 33 problem areas in its organization and the completior of only four action plans to address those problem areas. NNECO also discussed its recently formed Executive Review Board (ERB). The ERB reviews reprimands, reduction in force, and other disciplinary matters. NNECO's Senior Vice President and Chief Nuclear Officer -
Millstone, also introduced the new Recovery Officer - Human Resources, Dr. Robert Long. is a list of the principal participants at the meeting. Enclosure 2 is a copy of the slides distributed at the meeting.
y) )., ? K 4
LW Helen N. Pastis, Senior Project Manager Special Projects Office Licensing Office of Nuclear Reactor Regulation Docket Nos. 50-245, 50-336, and 50-423
Enclosures:
As stated (2) cc w/ enclosures: See next page
LIST OF PARTICIPANTS November 13,1997 HRG W. Travers P. McKee H. Pastis et al.
NNECO N. Carns M. Brothers R.Long J. Streeter D. Goebel et al.
LliC J. Beck J. Griffin
O l
lNDEPENDENT INVESTIGATION OF LHC EXPECTATIONS ALLEGATIONS OF RETALIATION AND HANDLING OF THE TRAINING macipunary Actions shouM Nm se Taken in DISCIPLINARY ACTION Retallation for Employees' Engagement in protected Activities.
Uttle Harbor Contuttants
- NNECo Should AnucWte and Take Presemago% to Appropriate Action to Consider and Matigate the impact and Potential
- Chilling Effect" That NRC & NWJCo Could Result When Disetpline is Announced.
November '.3,1937 Particularly where Persons Diecipioned Have Been involved in Protected ActivtWes.
"n"."."m E""
- C" %"
8 LHC EXPECTATIONS EXECUTNE
SUMMARY
- If Retaliation la Alleged,NNEco should Take immediate and Adequate Action to Specif(Ostly s nd to and investigate the Allegations of it is the Consensus of LHC The"he July 23 g,
- NNEco Should Conduct an Adequate for Employee involvement in Legally Protected investigation of " Chilling Effect" Which M6ght Actms.
Resuft Prom the Discipline and Take Timely and Appropriate Action to Mttigate the
]
2
- Chilling Effect.*
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EXECUTNE
SUMMARY
OVERSIGHT OF MILLSTONE It is Also the Consensus Of LNC That NNECc.
EMPLOYEE CONCERNS
. Old Nr* Efesetively Anticipate and Pien the PROGRAM Disciplinefy Actions to Aveld er Minimten Any achmans errecta:
- 06d Not conduct an Adeguste investigetlen of Uttle Harbor Consultants achsung strecta once metelation was Asieged, Presentacon to or Take Timely Actlen to Mitigste the "Chuens NRC & NNEco
- UE November it,1997
- 06d Not Fupy investigste Allegations of
(
metenenon.
1 Ehclom2re 2 1
e ACTIVITIES COMPLETED DURING ACTIVITIES COMPLETED DURING LHC CONTINUING REVIEW OF ECP LHC CONTINUING REVIEW OF ECP
- 8'***8:
. Interviewed:
. se m e ren
. : cer so nse were a uner er ace
- 12 BCP ataf Mesnbers
. ser swener.p.as sw.m me newperms 11 Employees Prem the "New"PNeo a
~'
. mu,s,ca.,t,eens se ow mac p+er.taar.fas47.964s.
er..s
- d up. Co ce,e
. Jess musessemeau einesones, new e
. BCop Aspens R.easseto SCP
. ece menues, a., t see e.s suse.
9
.s muc.
e AC[lVITIES COMPLETED DURING CONCLUSION LHC CONTINUING REVIEW OF ECP AREAS ADDRESSED
. Observed. '.uwmas assesistoa witn the concem process:
. Organization and Leadership
. mean.e
. sco, o,,i. ens et sep
- QualH1 cation and Training
. man s.seenes. ecP ene
. peeus erse me.une
- Program Definition
. s,euss.w over
- Programin.plementation
, c hv.eisomovs p,we
. pnene
. Analyste & Trenemg
- fnee.
. asues.or oversesni an
. invecogation
. Decumentecon
. Casse Peness scenes Is.etine
. Cleeure
. Reportmg ii
- see,nu.en n
. g, eyes senerese.n
. As.iniseren.n
. i.e u,e,....c,
..ni n
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CONCLUSIONS:
CONCLUSIONS:
ORGANIZATION & LEADERSHIP QUALIFICATION AND TRAINING
- ECte Resources Have increased.
. Acceptatie ECP seen Quewiestion eu settnee Neve been Betetivshed.But Guennesson Recores Are test
- ECP Orgenlaational Structure Has StaMilaed.
Seine A9 viewed and Desumensid Perthe suWennes.
- ECP staff Morsie Has improved-
. Training foriniske end inveaugeniene sees esiproved.
- Management PresenceandIswolvementHae
. Asequete Trelains on Wenefying Potentiel improved.
Operatiitty and Reportabuny leaves etes seen
- ECP Management's *S6g Picture.
Provised to the BLP stoff.
Understanding Of Couective ECP lesuse Asentenet Treening in teRD and essestvety in Doeung Neede To Imptove.
WHn R.pievee* to Needed.
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CONCLUSIONS:
CONCLUSIONS:
PROGRAM DEFINITION PROGRAM IMPLEMENTATION
- Attemative Management Methode for g
fleceMng and Processing Concerne Are Now Being Conducted in a Coneletent Manner.
- 8"P'eved end includes vendessen mm Espanyee.
- Accepteble Common Guidelines for DeeW The Reesen for Employee Coming to ECP w. Line e
gesnagement le Atenewleeped bd NonneNy Not WRh Conceme Have Been Established; Aseed upon.
implementation la Yet to Be Evaluated.
- leaves of Potoneel operoWiley and Reportabliny
- Contractors Are Not Required to Have Esit Appearto to Acted Upon, but Are Not Documented interviews.
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1 CONCLUSIONS:
CONCLUSIONS:
PROGRAM IMPLEMENTATION, cont.
PROGRAM IMPLEMENTATION, cont.
Investlantion Closure Power Referrels and Addetten of HR Stoff to ECP le Cleeurs Penete Are Efrective in Defining Correceve en improvement Attens and Communiceung Nth Menegement.
- Queitty of Investigatione le improving,
- All Conceme Are Not Receivtag Cenelstent
'"'**'**""""**"8'"
- ECP Review and Centrolof Referred innse0seene rie7 improved.
- 00esind loans
= inappeepetete Rese4peoncienvee
- 80sems Trende mese w ersee as
.wa w apac.
as CONCLUSIONS:
CONCLUSIONS:
PROGRAM IMPLEMENTATION, cont.
PROGRAM IMPLEMENTATION, cont.
Emotovee Satisfaction Analysis & TmnJinn
- St% Of me Empisyees Contacted Empressed
- The BCP Date Base Mme Seen improved.
Desseeefecten and Would Not Use the ECP Again.
Sg Pleture* Analyste end fronding of Collective
- Communicamen Wisi Employees te ineffective:
Concerne le M Semg Performed and Reported in e
= test Enousti Dialog in Proenes or et Rese6usen to N " ' '
Ensure Employee Unseretending sad Guye.
- Cleeurs Leneve to Empesyees Are Onsa impersonal end Unclear.
- _.3 m mee.
s' e w name.
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l CONCLUSIONS:
CONCLUSIONS:
PROGRAM IMPLEMENTATION, cont.
PROGRAM IMPLEMENTATION, cont.
Dgstpentation Egg,g,thig Complienee With the SCP tennutile improving.
The BCP thenthly Report Nos improved.
The Use of Concem Pue *Weektete* Ns.pe F6le
=
SCP le Preseneng Summary informetsen to Emacuuve a
orgonieonen.
en e egement en i esentney see4e.
. ECP Pale Chronelegleel Las Entnes are Insenetsient.
- Erfacevenees of These Presenemone is salt going eveauined l
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n im,e mme.
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m CONCLUSIONS:
LHC RECOMMENDATIONS FOR ECP PROGRAM IMPLEMENTATION, cont.
PROGRAM Administration incrosse Centact Wnn empierees Througneut the Process. Parucuterty et Reeslutaen; ceteen empieyee j
64utu-Paceted concerns Are Not Classified Counted Feedback at Resolutlen.
i and Tracked AsIndividualConcerne.
Improve the integrated Assessment of AH Concems Securtty of 84ain P64ee Nas improved, but Secunty for to idenefy Prob!em Areas in a Timely tienner.
Wortung Pales in Annes 21s Not Adequate.
Provide AdditenalTrolning to ECP Staff en DDRD There la No 84onnering of Off. Site Centracter and Senslevtty in Deeting WHh Employees.
Empteyee Concem Requiremente, Regu6re e heare Cono6 stent Closure Process for AN Conceme.
sa
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LHC RECOMMENDATIONS FOR ECP LHC RECOMMENDATIONS FOR ECP PROGRAM PROGRAM l
tentetsin Vlglience of Invesugemon Guainy, and CloselPy. Count and Tract Individuel Ibouse Pfem Assure That Allleaves Aseecneted With a Concern thils4ecoted Conceme As indhrtdual Conceme.
Areidenttned and Addressed.
Ensure Off ane Centracter Requiremente Are Report Why leaves Are Coming to ECP vs.Line implemented, hennagement in the Stenthly Report blodWy the Erft Process to Assure At Contactere j
Requie. Concems Wnh operebuny or Repeneeliny Roselve en aan Interv6ew I
l Patennelto Be Documented on CRs.
I l
Ensure That Commen Sundeltnes Are Used by AN orgentretiene Processing concerns.
l
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l LHC RECOMMENDATIONS FOR ECP PROGRAM COMPREHENSIVE PLAN
. imer..mer ni.s.comyin ann :.
EFFECTIVENESS l
. impi ment ser st.w ou.inicamen novi
.na l
o um.nmi..n.ever.m.n..
. ohnuaisn.wis cm nypenne n.gversa Little Harbor Consultants enrenei eis.: Lee enene tee, empier,s conn w.
en s's. Triege.l Presentason to NRC & NNECo November 13,10s7 l
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AREAS EXAMINED BY LHC CONCLUSIONS:
- Safety Conscious Work Environment
. A Significant Number of HIRD Concems (8CWE) Results.
Are Currently Being Received and Employee Concems Oversight Panel.
Substantiated by ECP.
- Site Tralning.
- Actions to Address Known Problems and Problem Areas Are Not Being implemented in a Timely Manner.
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i CONCLUSIONS:
CONCLUSIONS:
l
- EcoP's Chaner is stoeder Than the cP l
Management Activities Are Not Requirements and Duplicat.s some scwE ActMiles.
Adequately Coordinated.
- ECOP Pind6ngs and information Are N.4 l
CommunicatedtoECP sCWE.andLine l
Managementin a Timely Manner, e -.am,e w.eme.
m s w w e.
5
\\
O CONCLUSIONS:
CONCLUSIONS:
Current Training Courses for Managers
. The ECP Presentation in " Managing for and Supervisors Are Not Sufficient for Nuclear Safety"Is Not Being Managing Concems in the Current Consistently Delivered to Environment:
Communicate:
- Lacking in the Areas of Protected AetMiles,
- Management Espectaeons for ECP; Retallation, and Chilling Effects.
- How ECP Conducta Business;
- How EmPioyee. ShouM interface with ECP.
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CONCLUSIONS:
LHC RECOMMENDATIONS Employees Are Not Being Trained on NNEco Management Must Provide Leadership a
to Correct Problem Areas in s Timely Manner.
SCWE and ECP:
covelop improved Mechanisms for
- A Key Employee Course,* Partnership Communicating, Coordinating and Effectively Deyond 2000", Has Been on Hold Since the Acting on information Between ECP, ECOP, Training Department Shutdown.
SCWE Group and Management.
Narrow ECOP ActMtles to Pocus on Greatest SCWE Needs of the Organitseon in a Timely Manner.
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m LHC RECOMMENDATIONS LHC RECOMMENDATIONS Communicate Ecop P6ndtage and improve the ECP Training segment Recommendations on a Real Time Basis to included in " Managing for Nuclear ECP,the SCWE Group and Une Management Sa W.
to They can Act on the Results.
Provide Additional Training for Managers and Resume Employee Training on SCWE Supervisors That Adequately Covers and ECP.
Protected ActMties, Retaliation, and Chilling l
Effect.
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CONCLUSIONS:
MEASURING EFFORTS TO IMPLEMENT A SAFETY
+ A Sign!ficant Numter of HIRD Concems CONSClOUS WORK j
Are Currently seine Received and ENVIRONMENT AT MILLSTONE Substantiated by ECP.
Little Harbor Consultants
. Actions to Address Known Problems
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and Problem Areas Are Not Being mc & MCo implemented in a Timely Manner.
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LHC APPROACH TO MEASURING LHC's OVERALL MISSION: OVER-NNECo IS BASED ON OVERSIGHT SEE IMPLEMENTATION OF SCWE PLAN
- Prom Oversight Plan: "... oversight will Oversight Plan identifies 11 Attributes Usually continue until such time that the NRC deter.
mines that [NU) has demonstrated by Me per.
Present When strong Safety Culture Ealets, formance that the condRions...have been Addttional Attttbutes May Be Added Based on corrected and that safety issues raised by LHC Observations, employees are being evaluated and resolved in a timely manner,"
LHC is Continuously Monitoring for Presence
- LHC's Oversight Activttles Pocus on All of These Attributes Through Interviews, Aspects of NNEco's Efforts to " improve the Program Reviews, and/or Observations.
Sarety Culture"(tmolement a SCWEl.
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STATUS INDICATORS FOR SCWE STATUS REPORT IS PRELIMINARY IMPLEMENTATION EFFORTS AND PARTIALLY COMPLETED L;.2.13 LHC Has Completed Some Key Activities
- structured interews aquires mannesment Acuen Q f
- ECP and CAP initial Reviews N'"*l l
I
+ Other Oversight Activities Still Ongoing (mue)
W "g,'
- Comprehensive Plan Effectiveness Review sahawts sent
- AddR6onalstructuredinterviews weekness
. Closure of ECP and CAP Reviews w.ne.
T neersee
-e mener 4 Desswne
- Continuinn Observation of Site ActivMies gg=...
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LHC ASSESSMENT OF SCWE LHC ASSESSMENT OF SCWE IMPLEMENTATION STATUS IMPLEMENTATION STATUS asAsesamen urst.aA.n.na man usannsenso mance am.n.
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gg-l LHC ASSESSMENT OF SCWE NNECo PERFORMANCE IMPLEMENTATION STATUS MEASURES onc..
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maa SAFETY CONSClOUS WORK l'.""*.,"ae.77.'.,T.
*, f!,M. *" j. t ENVIRONMENT w.
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.oo e. sin PresenteDon to m,.uen p.o.way i..w. 6
.a.
omen.n NRC & NNEco November 13,1H7 Exemol.
a n.
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- g j=,mee LHC ATTRIBUTES ADDRESSED BY LHC SCWE ATTRIBUTES NOT MILLSTONE PERFORMANCE INCLUDED IN NNEco ATTRIBUTES MEASURES
- Employee Perceptions of SCWE Policy.
- Employee Perceptions of SCWE Policy.
- Mutual Respect for People at AR Levels.
. Work Porce Has Sense of identMy.
. No Evidence of an Atmosphere Causing a Mutual Respect for People at Au Levels.
e
- Chilling Effect."
HIR&D Events are Rare; Management React 6on Timely.
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LHC ATTRIBUTES ADDRESSED BY LHC ATTRIBUTES NOT MILLSTONE PERFORMANCE ADDRESSED BY MILLSTONE MEASURES PERFORMANCE MEASURES
- No Evidence of an Atmosphere Cousing a I
Senint Management Endorsement of SCWE e
" Chilling Effect."
Polley.
= Effective and Efficient Corrective Action Senior Management Provides Adequate Program.
Training.
- ECP Program le Vigorous and Effective.
Employees Eahltdt e Questioning Attitude.
- Self Assessments Are Effective.
PosRive Recognhlon to Employees Who kiertify Safety issues.
- _.-._mme.
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Northscst Nucl2cr En rgy CompIny
),
Millstone Nuclear Power Station, Units 1,2, and 2 i
cc:
Lillian M. Cuoco, Esquire Mr. Wayne D. Lanning Senior Nuclear Counsel Deputy Di*ector of Inspections Northeast Utilities Service Company Speciai Projects Office P. O. Box 270 475 Allendale Road Hartford, CT 06141-0270 King of Prussia, PA 19406-1415 Mr. Kevin T. A. McCarthy, Director Mr. F. C. Rothen Monitoring and Radiation Division Vice President - Work Services Department of Environmental Northeast Nuclear Energy Company Protection P.O. Box 128 79 Elm Street Waterford, CT 06385 Hartford, CT 06106-5127 Charles Brinkman, Manager Mr. Allan Johanson, Assistant Director Washington Nuclear Operations Office of Policy and Management ABB Combustion Engineering Policy Development and Planning 12300 Twinbrook Pkwy, Suite 330 Division Rockville, MD 20852 450 Capitol Avenue - MS 52ERN P. O. Box 341441 Mr. D. M. Goebel Hartford, CT 06134-1441 Vice President - Nuclear Oversight Northeast Utilities Service Company Regional Administrator, Region I P. O. Box 128 U.S. Nuclear Regulatory Commission Waterford, CT 06385 475 Allendale Road King of Prussia, PA 19406 Senior Resident inspector J
Millstone Nuclear Power Station First Selectmen c/o U.S. Nuclear Regulatory Commission Town of Waterford P. O. Box 513 Hall of Records Niantic, CT 06357 200 Boston Post Road Waterford. CT 06385 Mr. David Amerine, Vice President Nuclear Engineering and Support Mr. J. P. McElwain Northeast Utilities Service Company Recovery Officer-Millstone Unit 1 P. O. Box 128 Vice President (Acting)- Millstone Unit 3 Waterford, CT 06385 Northeast Nuclear Energy Company P. O. Box 128 Mr. M. L. Bowling, Jr.
Waterford, CT 06385 Recovery Officer-Millstone Unit 2 c/o Ms. P. A. Loftus Deborah Katz, President Director-Regulatory Affairs Citizens Awareness Network Northeast Nuclear Energy Company P. O. Box 83 P. O. Box 128 Shelbume Falls, MA 03170 Waterford, CT 06385
i m
Millstone Nuclear Power Station, Units 1,2, and 3 cc:
Mr. M. H. Brothers Little Harbor Consultants, Inc.
Vice President - Operations Millstone - ITPOP Project Office Northeast Nuclear Energy Company P. O. Box 0630 P. O. Box 128 Niantic, CT 06375-0630 Waterford. CT 06385 Mr. Evan W. Woollacott Mr. M. R. Scully, Executive Director Co-Chair Connecticut Municipal Electric Nuclear Energy Advisory Council Energy Cooperative 128 Terry's Plain Road 30 Stott Avenue Simsbury, CT 06070 Norwich, CT 06360 Mr. Daniel L. Curry Mr. William D. Meinert Project Director Nuclear Engineer Parsens Power Group inc.
Massachusetts Municipal Wholesale 2675 Morgantown Road Electric Company Reading, PA 19607 P. O. Box 426 Ludlow, MA 01056 Mr. Don Schopfer Verification Team Manager i
Emest C. Hadley, Esq.
Sargent & Lundy 1040 B Main Street 55 E. Monroe Street P. O. Box 549 Chicago, IL 60603 West Wareham, MA 02576 l
Mr. P. D. Hinnenkamp Joseph R. Egan, Esq.
Director-Unit Operations Egan & Associates, P.C.
Northeast Nuclear Energy Company 2300 N Street, NW P. O. Box 128 Washington, D.C. 20037 Waterford, Connecticut 06385 Citizens Regulatory Commission Mr. J. A. Price ATTN: Ms. Susan Perry Luxton Unit Director-Millstone Unit 2 180 Great Neck Road Northeast Nuclear Energy Company Waterford, CT 06385 P. O. Box 128 Waterford, Connecticut 06385 The Honorable Terry concannon Nuclear Energy Advisory Council Mr. B. D. Kenyon Room 4035 Chief Nuclear Officer-Millstone Legislative Office Building Northeast Nuclear Energy Company Capitol Avenue P. O. Box 128 Hartford, CT 06106 Waterford, Connecticut 06385 Mr. G. D. Hicks Unit Director-Millstone Unit 3 Northeast Nuclear Energy Company P. O. Box'128 Waterford, Connecticut 06385