ML20207E297

Mod 3 to Contract NRC-33-98-180

ML20207E297
Person / Time
Issue date:	06/01/1999
From:	Ruland J, Stewart S NRC OFFICE OF ADMINISTRATION (ADM), RULAND ASSOCIATES, INC.
To:
References
CON-FIN-J-1079, CON-NRC-33-98-180 NUDOCS 9906040226
Download: ML20207E297 (17)

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(j i AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT ' r,

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.3-1 AMENDMENY MOOtFICATION NO '

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U.S. Nuclear Regulatory Commission 5

Division of Contracts and Property Mgt.

Attnt Tf 7 I 2.

Contract Management Branch W:shington DC 20555 8 NAME AND ADDRE5s OF CONTRACTOR irJo, m..t. cou ty St.i..no ZIP Cod.6 (X) 9A AMENDMENr OF SOUCif ATION NO n

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i P.O.; Bas 790-se OARED <su iTEu n.

Onrh 'Jbwn, W L 25414-0790 10A. MODIFICATION US ' ONTRACT ORDER NO 7bdnkn1 Cmtact: Jmes K. Rulard (30') 728-6225

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W 3 N 180 4

108 OATED ($EE ITEM 131 CODE IX FACluTY CODE

'5/15/98

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers}s extended. [is not extended Offers must acknowledge receipt of this amendment pnor to the hour and date specified in the sohcstation or as amended. by one of the following methods:

(al By completing items 8 and 15. and retuming copies of the amendment: (b) By acknowledging receipt of this amendment of each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the sohcitation and amendment numbers FAILURE OF YOUR AO KNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. if by virtue of this amendment you desirR to change an offer already submitted, such change niay be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received pnor to the opening hour and date specified.

t 2 ACCOUNTING AND APPROPRiA flON DAT A tif '.ouv.dl

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13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS / ORDERS, IT MODIFIES THE CONTRACT / ORDER NO. AS DESCRIBED IN ITEM 14.

IX)

A. THl$ CHANGE OflDER l$ ISSUED PURSUANT 70.

f$o.cify.sthontri THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

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8 THE ABOVE NUM8ERED CONTRACT > ORDER l$ MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such.. ch.ng.s en p.ving offm...pproph.tioq..s...tc.)

l SET FORrH IN ITEM 14 PUR$UANT TO THE AUTHORITY OF FAR 43103tbt C THIS SUPPLEMENTAL AGflEEMENT IS ENTERED INTO PUR$UANT TO AUTHORITY OF:

i D. OTHER ($o.caty typ. of me.ific.tson.nd.uthoatys x

FAR 52.243-2 QWEES-{IEI RFRBRSEKNr ALTDMUE I (A m 1980 E. IMPORTANT: contractor is not. @ is required to sign this document and return copies to the issuing office.

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15A. NAME AND TITLE OF SIGNER (T yp. o, pnnti 16A. NAME AND TIT OF CONTRACTI FFICER (Typ. or pnnt)

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PDR CONTR NRC-33-90-1SO PDR j

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l Modification Nol 3' Page 2 of 3 ;

2-The purpose of this'mo' dific'ation.is to: (1) extei..! support of the Gude Drive facility through November 6,1999; (2) restore the report printing and distribution requirements eliminated by Modification No. 2 to_this contracti(3) increase the frequency of distributiorisrid~thiT1

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requirements for delivery above the levels established by the base contract- (4)' modify the '

Statement of Work,hs shoWn in' Attachment 1 of this modification, to reflect these changes; and (5) obligate in~crsifiestal funds in the amount of $140,000.00 which thereby incr5ases the obligated amount of this contract from $935,938.00 to $1,075,938.00.

As a result of the above changes in the level of effort, the ceiling amount of the base period of this contract is hereby increased from $1,775,351.00 by $87,678,00 to $1,863,029.00.

Accordingly, the following changes are hereby made:

1.

' Under Subsection B.3 - CONSIDERATION AND OBLIGATION-COST PLUS FIXE (JUN 1988) ALTERNATE I(JUN 1991), BASE PERIOD (Years 1 through 3) is hereby deleted in its entirety and substituted with the following in lieu thereof:

" BASE PERIOD (Years 1 througn 3)

(a)

The total estimated cost to the Government for full performance of this contract is

$1,863,029.00, of which the sum of $1,757,574.43 represents the. estimated reimbursable costs, and of which $105,454.57 represents the fixed fee.

(b)

There shall be no adjustment in the amount of the Contractor's fixed fee by reason of differences between any estimate of cost for performance of the work under this contract and the actual cost for performance of that work.

(c)

The amount currently obligated by the Government with respect to this contract is

$1,075,938.00 of which the sum of $1,011,381.72 represents the estimated reimbursable costs, and of which $64,556.28 represents the fixed fee.

(d)

It is estimated that the amount currently allotted will cover performance ' hrough t

12/15/99."

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li-NRC-33-98-180 T

Modification No 3 Page 3 of 3

2. - Statement of Work under Section J - LIST OF ATTACHMENTS is hereby deleted in its entirety and substituted as shown in Attachment 1 to this Modification No.

3. NOTE: The shaded areas under this attachment reflect the additional sentences added to this Statement of Work.

m All other terms and conditions of this contract remain unchanged.

A summary of obligations for this contract, from the award date through the date of this action is given below:

Total FY98 Obligation Amount:

$ 314,938.00 j

Total FY99 Obligation Amount:

S 761,000.00 Cumulative Total of NRC Obligations:

$1,075,938.00 This modification obligates FY99 funds in the amount of $140,000.00.

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4 *1'STATEllENT OF WORK '

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,1.1 Purpose _-

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The Contractor shall provide the necessary personnel, supervision, and resources to support I

the U.S. Nuclear Regulatory Commission's Data Centers operations.

4z1.2 Background -

"1.2.1. Definitio'n/ Acronyms 24 by 7

- 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> per day,7 days per week AD

- Advanced Design ADAMS

- Agencywide Documents Access and Management System ARMS

- Automated Records Management System Availability

- The time the data center shall be available to users CBT

- Computer Based Training CM

- Configuration Management COTR

- Contracting Officer Technical Representative Coverage

- The time the Contractor shall be onsite covering the data center NDCOM

- NRC's Data Center Operation Manual ERDS

- Emergency Response Data System LOB

-Infastructure Operations Branch NRC

- U.S. Nuclear Regulatory Commission Nudocs

- Nuclear Document search and retrieval application OEM

- Original Equipment Manufacturer Operation

- The time the data. center shall be up and available for use OWFN

- One White Flint North Project Manager

- Contractors on-site project manager Project Officer

- Govemment's contract monitor and technical adviser Task Manager

- Govemment's technical adviser on a special application TWFN

- Two White Flint North 1.2.2 Data Center Description The NRC operates three Data Centers located in Rockville, Maryland. Two of these Data Centers are at the White Flint North complex with the third Data Center at 40 West Gude Drive.

Each Data Center has its own schedule for operation and coverage detailed elsewhere in the solicitation.

The primary Data Center is in Two White Flint North,11545 Rockville Pike, Rockville, MD 20852. This center houses the NRC computers used to process the agency's administrative systems, such as Payroll and Personnel and the Emergency Response Data System. The TWFN Center also provides remote printing from the timesharing computing resources at the National Institutes of Health, Idaho National Engineering Laboratory, U.S. Department of Treasury and other facilities.

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>s A continge.nt facility'th th8NN Data Center is in One White Flinj boith,11555' Roc $hille Pike, Rockville,-MD 20852.) Monitoring of the equipmentin this center is done remotely'froditha -

TWFN center and generally operates as a lights'out center. Continuos operator coverage of the

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OWFN Data r. enter may be required when problems occur in the TWFN center..

The Gude ' ata Center, at 40' West Gude Drive, Rockville, MD 20850, supports the NRC's D

Nudocs transaction processing application. lThis center will require operator co,verage until bliEMMtMIMIE19995when the work being performed will be transition to the new ADAMS ' system.

Operator support will be' dropped once the ADAMS system has taker) over the work of the.

Nudoes system. i Throughout the life of this contract the NRC anticipates that the level of effort will be reduced due to the conversion of our current applications onto new platforms. The reduction in effort should level off by the year 2000. Any reduction in effort shall be accompanied by a supplemental agreement to this contract.

1.2.3 Hardware Description NRC has the following types of computer hardware installed in the Data Centers: Data General (DG) MV/10000, MV/15000 and MV/60000; international Business Machine (IBM) 9370 and RS/6000; Hewlett Packard (HP) 9000, Digital Equipment Corporation (DEC) ALPHA and Sun SPARC machines. Other equipment used in these centers includes that which is typically associated with data centers, such as printers, tape drives (reels and cartridges), tape robotic systems, disk drives, bursters, folder / sealers, decollaters and Uninterruptable Power Supplies (UPS),

1.2.4 Software Description The following operating systems shall be supported by the computer Operators: DG AOS/VS II; IBM VM/ESA and AIX; DEC VMS; Sun Solaris and HP-UX. Commercial software supported includes TCP/IP, XODIAC, DUMP 3/ LOAD 3, DUMPil/LOADil, CLI, ORACLE, INFOS, SNA, CP, CMS, CICS, JES2, SYBACK, NETWARE and other products that directly support operations and communications of the operating systems listed.

1.3 Scope of Work 1.3.1 Task #1 - Review / Update of the NRC Data Centers Operations Manual The Contractor shall review the NRC's Data Center Operations Manual (NDCOM). Throughout i

the life of the contract, the Contractor shall recommend updates to the NDCOM to maximize the efficiency of the management, on-site operation, and maintenance of the Data Center to the NRC Project Officer. The Contractor shallimplement the changes to the NDCOM under the scope of this contract upon written approval of the NRC Project Officer. Any modifications that change the level of effort shall be approved by the NRC Contracting Officer before implementation.

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- 71.3.2 Task #2 Einiplementdtidn hf Configuration Manageme.nt Pla' /4v,:7 D,

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' The development'and implementation of the CM are being performed in four phases. The first 7 wo phases definition 6f 10B configuration management requirements and the implementation t

of the CM recommendation on the computer equipment maintained in the Data' Center is '

' expected to be completed by the incumbent Contractor. The final two phases implements the CM reconimendations on the Network Infrastructure and on~the' Tele'coninisnicatioris F

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_. The Contractor shall be responsible for maintaining the CM system. Updates shall be entered into the system within one working day of receipt to ensure a reliable database _ of NRC's infrastructure data.'

The Contractor shall recommend updates to the CM plan to incorporate changes in the environment to the NRC Project Officer. The Contractor shallimplement the changes to the CM under the scope of this contract upon written approval of the NRC Project Officer. Any modifications that change the level of effort shall be approved by the NRC Contracting Officer before implementation.

1.3.3 Task #3 - Operation of NRC Data Centers 1.3.3.1 Introduction The Contractor shall be responsible for the day to day operation of all the NRC Data Centers.

The operation of these centers shall be according to the NDCOM and the CM described in tasks one and two.'

The operating and coverage requirements for the centers are; One White Flint North Operation: Daily,24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> per day Room:2G3 Coverage: Monday through Friday,6:30 AM and 2:00 PM

..Two White Flint North Operation: Daily,24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> per day Rooms': 581,3,5,7,g,11, Coverage: Monday 6:00 AM through

- 13,15,17,1g,21 Saturday 5:00 PM.

' 40 West Gude Drive Operation: Monday'- Friday,16% hours per day Room: 130 Coverage: Monday - Friday,6:30 AM to 11:00 PM..

' NRC has specialized applications that are run within these Data Centers.1 Each of these specialized applications requires a Task Manager. Task Managers work with the Project Officer and the Project Manager to plan for operational changes, review changes to the NDCOM, request execubon of ad-hoc features and provide technical assistance. Task Managers also assist the Project Officer in verifying that all of the NDCOM procedures are being followed i

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' Emergency Response Data System:.

N f John Jolicoeur

~ Nuclear Document Application (NUDOCS):

- : John Beatty ;

Payroll / Personnel Application:

. Kathy Lukowski 4 1..

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.1.3.3.2.1 Staffing and Scheduling During Routine Operations The Contractor shall ensure that all Data Centers 'are in a constant state of readiness and are appropriately staffed for the work load requirements. At the beginning of each shift, Operators shall review all open events and problem logs. At no time shall the Operator end his/her shift until the following shift Operator is on site.

Monthly work schedules shall be developed by the Contractor and submitted to the NRC Project Officer for review. The work schedule shall incorporate the coverage requirements for each center, cross training assignments and any planned vacations. TWFN and Gude Data Centers shall have at least one Operator on duty during all of the required hours of coverage. The Contractor may create flexible work schedules to optimize staffing. All schedules are subject to change according to NRC's processing requirements.

Hours of service and time allocated for shutdown, as established by the NRC-approved shift schedule, may vary at each Data Center. In no instance shall any Data Center services be unavailable due to lack of Operator support for more than 15 minutes per day of the NRC-approved shift schedule. Penalties to be assessed because of Operator unavailability are detailed in Section G.

When any of the computer equipment is moved to another location, the Contractor shall review the staffing requirements at all Data Centers to avoid duplication of effort and to ensure that all appropriate services will continue to be provided in all locations.

The Task Manager will provide any modifications to the Payroll processing schedule or procedure to the Project Manager when these needs are recognized. This schedule will show changes from normal processing requirements due to holidays, the timing of special processing, data entry schedule requiring the presence of the Operator, any anticipated nonstandard hours,

.etc.

1.3.3.2.2 Staffing During Emergencies and Extended Coverage The Contractor shall provide an on-call ERDS qualified Operator 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> a day, 7 days a week.

During events or exercises for which the NRC activates the ERDS system, the Contractor shall send the ERDS qualified Operator to the ERDS Data Center (Room T5B1 of the TWFN Data

' Center) within one hour. Under these conditions the Contractor shall provide continuous coverage 24 by 7 of the ERDS Center. During the event, the Operator shall: control system Page 4 of 14 -

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. aem ico'nknunicitioMerislure proper archival recording of dataNhter afhoc $_a~iri.ERDS global i memory,,;do regular operational functions to erisure that the system funbtions properly during the-event and assist NRC response teams with E8bS 'use. The Operator shallload and replay archived data for post event analysis.

The' Contractor shall' provide on-call support outside the coverage schedule hours. If Contractor services are needed, the Project Officer or Task Manager wi_II. provide the. designated on-call Contisctor person'nel a description of the work to be performed.tThe on-call personnel shall arrive,at the appropriate Data Center within one hour after notification by the Project Officer. If the Contractor's designated personnel are' unable to arrive at the NRC site within one hour, they-shall notify the Project Officer and request approval for the delay. Penalties to be' assessed

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because'of designated personnel's unavailability are detailed in Section G.

1 Contractor personnel shall remain in the Data Center during pre-scheduled preventive maintenance, emergency maintenance and while any worker other than access-approved staff is doing any services in the Data Center. The Operator shall remain on-site while running specific hardware or a software test prescribed by Task Managers until the test is completed.

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1.3.3.3 General Procedures 1.3.3.3.1 Shift Operations Each shift of Operators shall have the knowledge and experience necessary to execute the procedures in NDCOM. If the Project Officer determines that the Operator (s) on a shift does not have the proper knowledge and experience, the Project Officer may penalize the Contractor as detailed in Section G.

The Govemment has a standard biweekly payroll processing schedule. The Task Manager shall provide any modifications to the payroll processing schedule to the Project Manager by the first day of the payroll processing cycle. This schedule shows change's from normal processing requirements due to holidays, the timing of special processing, any nonstandard hours anticipated, etc. The Contractor shall incorporate any modification to the payroll processing schedule into the monthly work schedule.

1.3.3.3.2 User Support Services The Contractor shall assist users with job procedures and standards, resolution of operations related problems and delivery of Data Center products. When requested by the Project Officer or Task Managers, the Contractor shall attend meetings to assist in the development of.

implementation plans for proposed changes in the operations of applications.

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1 4' m av The Contractor shall do all Operator mainte'nanhe is'specified by the manufacturers, such as the repla' ement of consumables and expendatile supplies (replacement of printer t ands,.

c ribbons, toner, felt pads, brushes, etc.) at the intervals specified by the OEM. This maintenance includes the cleaning of tape heads and screens, adjusting printer paper paths and vacuuming printers.

m The Govemment shall provide all supplies necessary to do Operator maintenance. The Contractor shall not, perform any other maintenance on the equipment.

1.3.3.3.4 Supply Management The Contractor shall provide the Project Officer a weekly report of supplies on hand versus expended and assist in establishing and maintaining reorder points. This list shall include all outstanding request for supplies. The supplies will be ordered by the Project Officer weekly.

I 1.3.3.3.5 Hardware, Software, and Environmental Problem Reports

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in case of system failure (unanticipated crashes, shutdown due to emergencies, etc.), the Operators shall contact the Project Officer, Task Manager and supporting Contractors for the systems affected. The Operators shallinform the individuals called of the system problem, causes and estimated time of recovery, if known. The Operators shall assist the support Contractors with the problem resolution.

The Operators shall report all system hardware and software problems, air conditioner malfunctions, power supply failures and humidity control problems immediately to the Project Officer of the maintenar ce Contractor or designee. The Project Officer may require the Operator to place a service call with the maintenance Contractor. A list of the maintenance Contractors with the latest contract information is maintained in the NDCOM.

1.3.3.3.6 Log Book Maintenance The Data Center maintains many different types of logs. The Contractor shall enter detailed information into the appropriate log on a timely basis. These logs are both simple check list of supply and an interactive operation management tracking system. The NDCOM provides a list of alllogs maintained.

1.3.3.3.7 Data Center Security The Contractor shall control access to each Data Center, admitting only those persons for whom,

access has been approved following the NDCOM.

it is the Contractor's duty to assure that all NRC records or data that the Contractor personnel s

may come into contact with is safeguarded. The Contractor shall not reveal any data to any source without prior written approval of the appropriate NRC Task Manager or NRC Project Page 6 of 14

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Officer.VAdhehnsphcial requirements for Forejgn' Nationals,t accobing to NRC -

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' Management Directive Chapter 12.1, Part-2.C,is the responsibility of the(C6ntractor, j

1.3.3.4' Specialized Application

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q 1.3.3.4.1 ERDS Operations l

Because of theLvital role of ERDS in assisting response team personriel tt 'uifill the NRC -

em'ergency response missi6n, it is essential that an Operator be available.for. daily. support activities, includirig 24 hour2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> on-call support if there is equipment malfunction or NRC event response sictivation.

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ERDS supports the NRC's ability to respond to events that take place at the nuclear facilities.

Due to the critical nature of this system, the Contractor shall perform all routine operational tasks related to ERDS. These tasks shallinclude:

Review system printouts twice daily.

Test system and application software revisions.

Arrange for Operations Center access to other ERDS project Contractors and maintenance personnel.

Provide working level interface between the Operations Center and other ERDS Contractors to facilitate the smooth running of the ERDS.

Enter routine changes to the ERDS Data Point Library (DPL), Plant Attribute Library (PAL) and the Plant Variable (PV) file.

Maintain the ERDS unique system security features.

'. Perform periodsc operational tests as prescribed by the Office for Arialysis and Evaluation'of Op'erational Data (AEOD) to satisfy the requirements of the ERDS reliability demonstration. Submit a weekly report of the test results.

Schedule and conduct tests of licensee ERDS links Tuesday through Thursday 8 am to 4_ PM (Monday and Friday are reserved for retesting). This Will include review of test results and follow up on identified problems.

Assist plants by analyzing problems then recommending corrective actions.

Maintain a quarterly testing log. This log ensures that all plants have been scheduled for testing and the date of each tert. The log shall contain the name of the individual contacted at each facility, the date and time contacted and the scheduled date of their test.

Label and retain backup tapes of real event data until all investigations are completed and data tapes are released for distribution or reuse.

1.3.3.4.2 Nudocs Operations

- 1.3.3.4.2.1 NudocalAD Operations (at TWFN)

Nudocs/AD is an interactive full text search and retrieval application. This application permits the NRC staff to search for letters and memos issued by the NRC and events dealing with any

NRC licensed users of nuclear energy.' This system is cntical to the operation of the agency and must be updated daily with the latest records.

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1 iThe'Contraictor 'shall monitor Nudocs/AD to maximize'tlie'akUatiility'oflthe application to the -

2 users.1in the event there is a problem, the Contractor shall notifp'all the appropriate support

staff / N'otification procedures may be found.in the NDCOM. Nudocs/AD is available to the user

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are frorn 7:00 am to 8:00 PM Monday through Friday.-

INightly the Contrinctor shall post the daily transactions, full text data (when necessary) an perform daily backups. The Contractor shall assist in. the verification process by providing f reports; record counts or other information to the support staff.! Operations ~shall be responsible for the generation of schedule reports and tapes and facilitate the transmittal of these tape's offsite.

ts 1.3.3.4.2.2 Nudocs/ ARMS Operations (at Gude)

The Nudocs/ ARMS application is used to collect all the transaction for the Nudocs/AD application. The Contractorshall facilitate the generation, schedule and logistics of the daily transfer of the transactions from the Gude Data Center to TWFN Data Center. The transfer of transactions will usually be performed electronically through the NRC network. When an electronic transfer is not possible, the Contractor shall supply a courier to bring the transaction tapes to the TWFN Data Center. Detailed procedures on the requirements of this data center are in the NDCOM.

1.3.3.4.3 Payroll / Personnel Operations The Payroll / Personnel application provides a single application for the processing of all of the NRCs payroll and personnel records. The Contractor shall work with the Task Managers to

. facilitate the biweekly processing of this application. The Operators shall submit and monitor various Jobs according to the processing schedule in the NDCOM. Because of the time sensitive nature of this application, reports shall be delivered to the Task Manager or authorized representative immediately upon completion. The Operator shall generate and provide to other Contractors tapes for various off site processing. These tapes shall b'e labeled and tracked in the tape management system.

1.3.3.5 Report Distribution The Contractor shall separate and place reports in output storage bins. Reports shall be distributed rs smw. & V e.i n. "o uG L ~. w em ~. >.'. o +.% a w

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Every 3 60 minutes the printer status shall be reviewed for paper jams, special reports requiring paper changes, reports held in print queues and other conditions that would prevent the M distribution of users reports. When problems occur, the Contractor shall provide immediate attention to resolve the problem.

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1.3.3.8.1 General Tape Procedures-The Contractor shall ensure that all tapes are in a constant state of readiness. _ Only clean, certified scratch tapes shall be issued to users. The schedule for. cleaning of tapes is maintained in the'NDCOM. My tapes not meeting the Goveniments minirnum ceitification

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requirement shall be degaussed and discarded. A log shall be kept indicating the reason for all tapes discarded and a count of these tapes shall be provided to the Project Officer in the weekly report. No tapes,may be discarded without Project Officer approval. The Govemment shall purchase replacement tapes when the Project Officer and Project Manager determine it is necessary.

Operators shall mount and dismount tapes as requested by users. Tapes shall be write protected (remove write rings or tum write protect tabs) until a user specifically request the ability to write to the tape. The Operator shall fill out the tape's label, if requested by the user, and charge the tape out to the user.

The Operators shall perform incremental and full backups ci the Data Center as stated in the NDCOM. The Operators shall prepare the weekly backups for shipment to an offsite storage location.

The Operators shall facilitate the flow of tapes to and from other contract services and prepare all tape shipping forms.

1.3.3.8.2 Tape Verification The Contractor shall assist the Project Officer in doing a semiannual verification of the tape logs.

The Project Officer shall randomly select tapes to verify the information in the tape management system, the current location of the tape and to check for the removal of the write ring. If the tape is offsite, the Contractor shall verify that all forms are filled out properly.

Annually the Contractor shall perform a comple';3 inventory verifying all tape locations and

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records in the tape management system. The Contractor shall create a detailed report showing the number of tapes found and not Wnd in the proper location, the tapes missing and any past records suggesting the possible locaiun of the missing tapes.

1.3.3.6.3 Payroll Tapes The Contractor shall work with the Payroll section in the generation of the biweekly payroll tapes. These tapes are generated by different payroll processing steps that creata tapes sent to other Govemment agencies. All tapes are to be labeled by the Operators and provided to the proper courier for transfer to these sites.

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' period schedule. - Unusual conditions may occur,,such as high volume of data entry or

equipmept problems, which may require more frequent backups.

'1.3.3.7 Troubleshooting a1d Recovery Techniques 1.3.3.7.1 Problem Determin0 tion The Contractor shall determine, in cases where problems occur in the computer run, whether the[ problem is a re'sult of improper data, incorrect processing sequence, or a computer malfunction in the hardware or software. If the problem le one that the Operators cannot or r5ould not handle, then the proper support staff shall be contacted for assistance.

1.3.3.7.2 Recovery Techniques The Contractor shall determine necessary recovery techniques to be used to restore files or tapes back to the correct status before rerunning procedures to prevent errors of duplication or excessive rerun costs.

1.3.4 Task #4 - Cleaning of the computer equipment

' The Contractor shall perform scheduled cleansing of the computer equipment and communications racks in all three data centers. The scheduled cleandng shall be performed semiannually. All cleaning shall be schedule on Sunday's and be coordinated with the users of the systems to create the least amount ofimpact to the users and operation of the facility will be l

noticed.

Only OEM certified cleaners and supplies shall be used by the Contractor. The Contractor shall provide copies of the OEM certification information on all cleaners used in response to the Statement of Work.

The Contractor shall have a minimum of five years experience in the cleaning of computer aquipment. The Contractor shall carry liability insurance to protect against damage to any of the equipment.

Cleaning shall be limited to the computer equipment, communications racks and air handlers in the computer facility. Raised floors and areas under the raised floor shall be cleaned by others.

The cleaning shall at a minimum incNde the following; The exterior of all computers and computer related devices (such as printers, tape drives, disk drives, consoles, kcyboards, bursters, de-collators, plotters, data communication racks, etc.) shall be cleaned. All removable covers shall be temporarily removed from the equipment for cleaning and replace after cleaning is complete. The Operators shall pmvide assistance in identifying the covers that can be remove and how to remove them.

Cleaning shall remove all marks, dir+ tape gum, glue and magic marker lines and dust.

Page 10 of14

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~ iristructions pr6sidsd in the'NDCOM. For each required shift; the Operatsk shall' collectively have thorough knowledge'and experience with all the software listed in 1.2.4.# #

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b The Contractor shall provide additional qualified personnel who are available to work nonstandard hours including evenings, weekends, and holidays as needed by the NRC. Except during emergencies',' the Govemment will give the Contractor eight hours advance notice when additional staffing for evening, weekend, or holiday work would be required.' Under normal circumstances, Operator support will not be required for Federal holidays. The Contractor shall provide at least one on-call Operator familiar with the ERDS system 24 by 7 incluoing federal holidays.

The Government has estimated that the total professional and clerical staff hours per year of this contract are; 19,600 base year and j[E;Qg946;600 for each of the remaining years. Saturday hours are considered part of the normal shift hours and are not considered work oute!de regular working hours. It is estimated that 150 hours0.00174 days <br />0.0417 hours <br />2.480159e-4 weeks <br />5.7075e-5 months <br /> of on-call work outside regular working schedule may be required for each of the five years of this contract (total of 750 hours0.00868 days <br />0.208 hours <br />0.00124 weeks <br />2.85375e-4 months <br />). Work outside regular working hours shall not be performed unless approved in advance by the NRC Project Officer or designee rccording to the Overtime Article of Section I. The houriy charge for such work shall include travel costs to and from the site. Charges shall be computed to the nearest one-half hour.

J The following positions are key personnel; Project Manager, Senior Lead Computer Operator, DEC Lead Computer Operator (ERDS), and Data General Lead Computer Operator. At the end of the two-week transition period, each shift of Operators shall be able to operate and

- maintain the ERDS, Payroll / Personnel and Nudocs applications. A lead Operator shall ba dedicated to each specialized system during the transition period and shall be the primary source for Operator assistance once the transition period is over.

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1.4.1.1 froject Manager; Experience Requirements

,;.Seven years of the last ten of progressive ADP experience in computer operations or 7 computer fa' ilities management.

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,Two pears of the last five in supervising computer operatidn's or computer facilities fmanagem" nt projects, including the supervision of at least 10' persons in separate -

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Two years experience in the operation of DG AOSNS li, IBM VM/ESA, DEC VMS and/or UNIX operating systems.

Demonstrated experience in production control of payroll or personnel type applications.

Education and Other Requirements

. Shall be a high school graduate or equivalent with at least four years of general college studies or two years of college studies in the computer science field or formal training from a trade school in computer operations or business management. No substitution of education for experience is permitted.

Shall be familiar with Govemment contracting and project management practices.

' 1.4.1.2 Senior Lead Computer Operator Experience Requirements Five years experience in operating mini and/or large scale computer systems.

Three years experience in the operation of all of the following operating systems; DG AOSNS 11, IBM VM/ESA, DEC VMS and UNIX. No fewer than six months experience in l

any operating systems is considered acceptable.

. Demonstrated experience in running production control applications such as payroll or i

personnel type applications.

Demonstrated ability to train other Operators in the system specific procedures.

Demonstrated experience in operations management and the supervision of computer 1

Operators in absence of the project manager.

- Education and Other Requirements Shall be a high school graduate or equivalent r'th at least two years of general college studies or one year of college studies in the computer science field or formal training from'a trade school in computer operatens or business management. Directly related formal education or training may be substituted based on one month of education / training for one month of experience not to exceed 12 months. No further substitution of education for experience is permitted.

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. Three years experience in operating mini and/or large scale computer systems.

- Two years experience in the operation of DEC VMS operating systems. '

Demonstrated experience in running production control applications such as payroll or personnel tykapplications.:

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Education and Other Requirements Must be a high school graduate or equivalent. Directly related formal education or training may be substituted based on one month of education / training for one month of experience not to exceed 12 months. No further substitution of education for experience is permitted.

1.4.1.4 Data General Lead Computer Operator Experience Requirements Three years experience in operating mini and/or large scale computer systems.

Two years experience in the operation of DG AOSNS ll or AOSNS operating systems.

Demonstrated experience in running production control applications such as payroll or personnel type applications.

' Demonstrated ability to train other Operators in the system specific procedures.

Education and Other Requirements Must be a high school graduate or equivalent. Directly related formal education or training may be substituted based on one month of education / training for one month of experience not to exceed 12 months. No further subat tution of education for experience is permitted.

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Technical Writep shall have a minimum of five years experience in writing t.echnical

" documentation of which two years shall be in writing computer operations or computer

systems, support manuals.

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Systems Analyst '- shall have a m!nimum of five years experience in system analysis in the development of configuration management systems.

4 Computer Operator - shall have a minimum of one year of experience in the operati6n of a computer system using DG AOSNS II, IBM VM/ESA, DEC VMS or UNIX.

Tape Librarian / Operator - shall have a minimum of six months of experience as a tape librarian, data entry clerk or computer operator. Computer operator training may be substituted for experience. Certification of training being provided at an accredited institution must be provided.

Data Entry Clerk / Clerical-shall have 0 months of experience as a typist or'shall have successfully completed a basic typing course. Certification of training being provided at an accredited institution must be provided.

Computer Cleaner - shall have 3 months of experience in the cleaning 'of computer equipment.

1.4.3 Training The Contractor shall provide Operators for each shift with the collective knowledge and experience to support all Operating Systems and Commercial software listed in section 1.2.4.

Computer Based Training (CBT) may be used for cross training of Operators at Contractor expense. The Govemment shall provide the computer resources necessary during non-peak work loads for the CST. The Govemment shall not provide overtime for the purposes of training.

Training for the Operators in NRC specific applications shall be provided by the incumbent Contractor during a two-week transition period. At the end of this trainirs, the Operators shall have the knowledge and experience necessary to execute the NDCOM.' The Contractor shall provide training in the NRC specific applications for a two week transition period at the end of this contract.

In the event the Govemment adds new or upgrades any hardware or software on the contract, the Contracting Officer may require the Contractor to send Operators offsite for training. The Govemment shall reimburse the Contractors expenses including transportation, hotel, food and course cost up to the Govemment per diem rate, if the hardware or software requires additional staffing, the Contractor shall be required to hire properly trained Operators and no training shall be provided by the Govemment.

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