ML20203A885

Mod 2 to Contract NRC-33-98-180

ML20203A885
Person / Time
Issue date:	02/05/1999
From:	Ruland J, Stewart S NRC OFFICE OF ADMINISTRATION (ADM), RULAND ASSOCIATES, INC.
To:
References
CON-FIN-D-1387, CON-FIN-J-1017, CON-FIN-J-1030, CON-NRC-33-98-180 NUDOCS 9902100126
Download: ML20203A885 (18)

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. AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT 1

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Two (2) 11/01/98 RFPAs dtd 9/30/98 & 1/4/99 a

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.:ve,* i m e rec'd DCPM 10/2 & 1/8 U.S. Nuclear Regulatory Cornriission Division of Contracts and Property Mgt.

-Attn: t7I2 Contract Management Brancn W shington DC 20555 e NAwa Aho Achssos coeeraActoa m #w W,s....v.a2.Pcm a

3A AMENoufNr os scuorar<a no Ruland-Associates, Inc.

P.O. Box 790 a oAnosa in" "-

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Contact:

James Ruland.

-Telephone:

(304) 728-6225

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11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers' ds extended.

is no e.tendeo Offers must acknowledge receipt of tNs amendment enor to the hour and date specified in the sol: citation or as amended, by one of the following methods (al By Cordpleting items 8 and 15. and returning copies of the amendment; (b) By acknowledging receipt of tNs amendment of each copy of the offer submitted. or (C) By separate letter or telegram WNCh includes a reference to the solicstation and amendment numbers. FAILURE OF YOUR AC

. KNOWLEDGMENT TO BE RECElVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made

' by tel; gram or letter, provided each telegram or letter makes reference to the solicitation and thes amendment, and is received pnot to the oDening hout and d'te spechd

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13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS / ORDERS, IT MODIFIES THE CONTRACT / ORDER NO. AS DESCRIBED IN ITEM 14.

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N. i tBIOCK 12. ACCOUNIING AND APPROPRIATION DATA 910-15-522-125' D1387 252A 31X0200.910

$237,000.00 910-15-523-110 J1030 253A 31X0200.910

$ 77,000.00 c

OC)@ l 910-15-524-120 J1017 3131 31X0200.910

$ 37,000.00 d

TOTAL OBLIGATIONS:

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.NRC-33-98-180 PDR 4

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NRC-33-98-180 Modification No. 2 Page 2 of 4 This modification is issued to (1) provide FY99 incremental funds of $351,000.00 which thereby increases the obligated amount of this contract from $584,938.00 to $935,938.00; (2) provide for a key personnel change in accordance with Subsection H.3 - NCAR 2052.215-70 Key Eprsonnel of the subject contract and the contractor's December 14,1998, letter which was aaproved by the NRC Project Officer on January 12,1999; and (3) provide for a change in the le vel of effort during the base year period of this contract, thereby revising the Statement of Work for this contract to reflect the following summary of procedural changes and additional u ithin-scope requirements made in the NRC Data Center:

a.

Reports shall no longer be delivered to any users; t'.

Report distribution shall be limited to once every 4 hours4.62963e-5 days <br />0.00111 hours <br />6.613757e-6 weeks <br />1.522e-6 months <br /> or whenever a box of paper has completely been printed; c

There shall be no report delivery to the OWFN building. All reports shall be distributed in the TWFN user area; d

Monthly FFS reports shall be printed as time permits with turnaround estimated to go from 4 days to 8 days; e.

Daily backups shall be eliminated and raplaced with a twice a week full backup (except where the daily backup is being performed by a robotic system);

f Checks of the OWFN Data Center will be performed twice a day and when backups are being performed; p.

Operator coverage of the Gude Data Center is hereby extended through September 30, 1999; Pi.

Additional operator support (1500 hours0.0174 days <br />0.417 hours <br />0.00248 weeks <br />5.7075e-4 months <br /> effective March 1,1999) for the ADAMS system (formerly NUDOCS); and i.

While specialized applications shall continue to be maintained under this contract, NRC no longer requires the need for a lead computer operator to be assigned to each one.

Therefore, the lead computer operator positions shall be changed to DEC and Data General Lead Computer Operator positions. As a result of this change, the number of key personnel Lead Computer Operators shall be reduced from three (3) leads to two (2).

As a result of the above changes in the level of effort, the ceiling amount of this contract is hereby increased from $1,694,232.00 by $81,119.00 to $1,775,351.00.

Accordingly, the following changes are hereby made:

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NRC-33-98-180 Modification No. 2

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Under Subsection B.3 - CONSIDERATION AND OBLIGATION-COST PLUS FIXED FEE (JUN 1988) ALTERNATE I (JUN 1991), BASE PERIOD (Years 1 through 3), paragraphs (a), (c), and (d) is hereby deleted in its entirety and substituted with the following in lieu l

thereof:

"(a)

The total estimated cost to the Government for full performance of this contract is

$1,775,351.00, of which the sum of $1,674,859.43 represents the estimated reimbursable costs, and of which $100,491.57 represents the fixed fee.

1 (c)

The amount currently obligated by the Government with respect to this contract is

$935,938.00 of which the sum of $879,781.72 represents the estimated reimbursable costs, and of which $56,156.28 represents the fixed fee.

(d)

It is estimated that the amount currently allotted will cover performance through l

09/30/99."

2. -

Under Subsection H.3 - NCAR 2052.215-70 KEY PERSONNEL (JAN 1993), paragraph (a) is hereby deleted in its entirety and substituted with the following in lieu thereof to (1) delete Mr. Bobby Booker as the NUDOCS Lead Computer Operator and add Mr. Carl Grant as the Data General Lead Computer Operator, (2) delete Edward Bennett as key personnel as a result of the reduction of lead computer operators, and (3) reflect the change in Angela Powell's responsibility from that of Lead Computer Operator for ERDS/ADACS to Lead Computer Operator for DEC:

"(a)

The following individuals are considered to be essential to the successful performance of the work hereunder:

Kev Person Position Resoonsibility James Dale Shaw Project Manager All Projects Faithlyn Johnson Sr. Lead Computer Operator All Projects Carl Grant Lead Computer Operator Data General Angela Powell Lead Computer Operator DEC The contractor agrees that personnel may not be removed from the contract work or replaced without compliance with paragraphs (b) and (c) of this section."

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" Attachment 01-Statement of Work under Section J - LIST OF ATTACHMENTS is hereby deleted in its entirety and substituted as shown in Attachment 1 to this Modification No.1. NOTE: The shaded areas under this attachment reflect the additional sentences added to this Statement of Work.

All other terms and conditions of this contract remain unchanged.

j A summary of obligations for this contract, from the award date through the date of this action is given below:

Total FY98 Obligation Amount:

$ 314,938.00 Total FY99 Obligation Amount:

$ 621,000.00 Cumulative Total of NRC Obligations:

$ 935,938.00 This modification obligates FY99 funds in the amount of $351,000.00.

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ATIACHMEKr 01 Modification No. 2 NRC-33 98-180

'1 STATEMENT OF WORK

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1.1 Purpose The Contractor shall provide the necessary personnel. supervision, and resources to support i

the U.S. Nuclear Regulatory Commission's Data Centers operations.

1.2 Background

1.2.1 Definition / Acronyms 24 by 7

- 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> per day,7 days per week AD

- Advanced Design ADAMS

- Agencywide Documents Access and Management System ARMS

- Automated Records Management System Availability

- The time the data center shall be available to users CBT

- Computer Based Training CM

- Configuration Management COTR.

- Contracting Officer Technical Representative Coverage

- The time the Contractor shall be onsite covering the data center NDCOM

- NRC's Data Center Operation Manual ERDS

- Emergency Response Data System 10 8

-Infastructure Operations Branch NRC

- U.S. Nuclear Regulatory Commission Nudocs

- Nuclear Document search and retrieval application OEM

- Original Equipment Manufacturer Operation

- The time the data center shall be up and available for use OWFN

- One White Flint North Project Manager

- Contractors on-site project manager Project Officer

- Government's contract monitor and technical adviser Task Manager

- Government's technical adviser on a special application TWFN

- Two White Flint North 1.2.2 Data Center Description The NRC operates three Data Centers located in Rockville, Maryland. Two of these Data Centers are at the White Flint North complex with the third Data Center at 40 West Gude Drive.

Each Data Center has its own schedule for operation and coverage detailed elsewhere in the solicitation.

The primary Data Center is in Two White Flint North,11545 Rockville Pike, Rockville, MD 20852. This center houses the NRC computers used to process the agency's administrative systems, such as Payroll and Personnel and the Emergency Response Data System. The TWFN Center also provides remote printing from the timesharing computing resources at the

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National Institutes of Health, Idaho National Engineering Laboratory, U.S. Department of Treasury and other facilities.

A contingent facility to the TWFN Data Center is in One White Flint North,11555 Rockville Pike, Rockville, MD 20852. Monitoring of the equipment in this center is done remotely from the TWFN center and generally operates as a lights out center. Continuos operator coverage of the OWFN Data Center may be required when problems occur in the TWFN center.

The Gude Data Center, at 40 West Gude Drive, Rockville, MD 20850, supports the NRC's

g. 7 N docs transaction processing application. This center will require operator coverage until Jyde 5 %

9 gc> 31,1999, when the work being performed will be transition to the new ADAMS system.

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Operator support will be dropped once the ADAMS system has taken over the work of the Nudocs system.

Throughout the life of this contract the NRC anticipates that the level of effort will be reduced due to the conversion of our current applications onto new platforms. The reduction in effort should level off by the year 2000. Any reduction in eff;,rt shall be accompanied by a supplemental agreement to this contract.

1.2.3 Hardware Description NRC has the following types of computer hardware installed in the Data Centers: Data General (DG) MV/10000, MV/15000 and MV/60000; international Business Machine (IBM) 9370 and RS/6000; Hewlett Packard (HP) 9000, Digital Equipment Corporation (DEC) ALPHA and Sun SPARC machines. Other equipment used in these centers includes that which is typically associated with data centers, such as printers, tape drives (reels and cartridges), tape robotic systems, disk drives, bursters, folder / seaters, decollaters and Uninterruptable Power Supplies (UPS).

1.2.4 Software Description The following operating systems shall be supported by the computer Operators: DG AOS/VS II; IBM VM/ESA and AIX: DEC VMS; Sun Solaris and HP-UX. Commercial software supported includes TCP/IP, XODIAC, DUMP 3/ LOAD 3, DUMPil/LOADil, CLI, ORACLE, INFOS, SNA, CP, CMS, CICS, JES2, SYBACK, NETWARE and other products that directly support operations and communications of the operating systems listed.

1.3 Scope of Work 1.3.1 Task #1 - Review / Update of the NRC Data Centers Operations Manual The Contractor shall review the NRC's Data Center Operations Manual (NDCOM). Throughout the life of the contract, the Contractor shall recommend updates to the NDCOM to maximize the efficiency of the management, on-site operation, and maintenance of the Data Center to the NRC Project Officer. The Contractor shallimplement the changes to the NDCOM under the scope of this contract upon written approval of the NRC Project Officer. Any modifications that Page 2 of 14 f

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change the level of effort shall be approved by the NRC Contracting Officer before implementation.

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l 1.3.2 Task #2 -Implementation of Configuration Management Plan j

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The Contractor shall complete the implementation of the IOB Configuration Management Plan.

The development and implementation of the CM are being performed in four phases. The first two phases; definition of 108 configuration management req irements and the implementation of the CM recommendation on the computer equipmM maintained in the Data Center is expected to be completed by the incumbent Contractor. "Ihe final two phases implements the CM recommendations on the Network infrastructure and on the Telecommunications infrastructure.

The Contractor shall be responsible for maintaining the CM system. Updates shall be entered into the system within one working day of receipt to ensure a reliable database of NRC's infrastructure data.

The Contractor shall recommend updates to the CM plan to incorporate changes in the environment to the NRC Project Officer. The Contractor shallimplement the changes to the CM under the scope of this contract upon written approval of the NRC Project Officer. Any modifications that change the level of effort shall be approved by the NRC Contracting Officer before implementation.

1.3.3 Task #3 -Operation of NRC Data Centers 1.3.3.1 Introduction The Contractor shall be responsible for the day to day operation of all the NRC Data Centers.

The operation of these centers shall be according to the NDCOM and the CM described in tasks one and two.

The operating and coverage requirements for the centers are; One White Flint North Operation: Daily,24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> per day Room: 2G3 Coverage: Monday through Friday,6:30 AM and 2:00 PM Two White Flint North Operation: Daily,24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> per day Rooms: 581,3,5,7,9,11, Coverage: Monday 6:00 AM through 13,15,17,19,21 Saturday 5:00 PM.

40 West Gude Drive Operation: Monday - Friday,16% hours per day Room: 130 Coverage: Monday - Friday,6:30 AM to 11:00 PM.

NRC has specialized applications that are run within these Data Centers. Each of these specialized applications requires a Task Manager. Task Managers work with the Project Officer and the Project Manager to plan for operational changes, review changes to the NDCOM, Page 3 of 14 l

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request execution of ad-hoc features and provide technical assistance. Task Managers also assist the Project Officer in verifying that all of the NDCOM procedures are being followed.

The following applications require Task Managers; Emergency Response Data System:

John Jolicoeur Nuclear Document Application (NUDOCS):

John Beatty Payroll / Personnel Application:

Kathy Lukowski 1.3.3.2 Staffing / Scheduling 1.3.3.2.1 Staffing and Scheduling During Routine Operations The Contractor shall ensure that all Data Centers are in a constant state of readiness and are appropriately staffed for the work load requirements. At the beginning of each shift, Operators shall review all open events and problem logs. At no time shall the Operator end his/her shift until the following shift Operator is on site.

Monthly work schedules shall be developed by the Contractor and submitted to the NRC Project Officer for review. The work schedule shallincorporate the coverage requirements for each center, cross training assignments and any planned vacations. TWFN and Gude Data Centers shall have at least one Operator on duty during all of the required hours of coverage. The Contractor may create flexible work schedules to optimize staffing. All schedules are subject to change according to NRC's processing requirements.

Hours of service and time allocated for shutdown, as established by the NRC-approved shift schedule, may vary at each Data Center. In no instance shall any Data Center services be unavailable due to lack of Operator support for more than 15 minutes per day of the NRC-

. approved shift schedule. Penalties to be assessed because of Operator unavailability are detailed in Section G.

When any of the computer equipment is moved to another location, the Contractor shall review the staffing requirements at all Data Centers to avoid duplication of effort and to ensure that all appropriate services will continue to be provided in all locations.

The Task Manager will provide any modifications to the Payroll processing schedule or procedure to the Project Manager when these needs are recognized. This schedule will show changes from normal processing requirements due to holidays, the timing of special processing,

~ data entry schedule requiring the presence of the Operator, any anticipated nonstandard hours, tc.

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'1.3.3.2.2 Staffing During Emergencies and Extended Coverage The Contractor shall provide an on-call ERDS qualified Operator 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> a day, 7 days a week.

During events or exercises for which the NRC activates the ERDS system, the Contractor shall Page 4 of 14

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l send the ERDS qualified Operator to the ERDS Data Center (Room T581 of the TWFN Data Center) within one hour. Under these conditions the Contractor shall provide continuous coverage 24 by 7 of the ERDS Center. During the event, the Operator shall: control system communications, ensure proper archival recording of data. enter ad hoc data in ERDS global memory, do regular operational functions to ensure that the system functions properly during the event and assist NRC response teams with ERDS use. The Operator shallload and replay archived data for post event analysis.

The Contractor shall provide on-call support outside the coverage schedule hours. If Contractor services are needed, the Project Officer or Task Manager will provide the designated on-call Contractor personnel a description of the work to be performed. The on-call personnel shall arrive at the appropriate Data Center within one hour after notification by the Project Officer. If the Contractor's designated personnel are unable to arrive at the NRC site within one hour, they shall notify the Project Officer and request approval for the delay. Penalties to be assessed because of designated personnel's unavailability are detailed in Section G.

Contractor personnel shall remain in the Data Center during pre-scheduled preventive maintenance, emergency maintenance and while any worker other than access-approved staff is doing any services in the Data Center. The Operator shall remain on-site while running specific hardware or a software test prescribed by Task Managers until the test is completed.

1.3.3.3 General Procedures 1.3.3.3.1 Shift Operations Each shift of Operators shall have the knowledge and experience necessary to execute the procedures in NDCOM. If the Project Officer determines that the Operator (s) on a shift does not have the proper knowledge and experience, the Project Officer may penalize the Contractor as detailed in Section G.

The Government has a standard biweekly payroll processing schedule. The Task Manager shall provide any modifications to the payroll processing schedule to the Project Manager by the first day of the payroll processing cycle. This schedule shows changes from normal processing requirements due to holidays, the timing of special processing, any nonstandard hours anticipated, etc. The Contractor shallincorporate any modification to the payroll processing schedule into the monthly work schedule.

1.3.3.3.2 User Support Services The Contractor shall assist users with job procedures and standards, resolution of operations related problems and delivery of Data Center products. When requested by the Project Officer or Task Managers, the Contractor shall attend meetings to assist in the development of implementation plans for proposed changes in the operations of applications.

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l 1.3.3.3.3 Operator Maintenance The Contractor shall do all Operator mainten#nce as specified by the manufacturers, such as the replacement of consumables and expendable supplies (replacement of printer bands, ribbons, toner, felt pads, brushes, etc.) at the intervals specified by the OEM. This maintenance includes the cleaning of tape heads and screens, adjusting printer paper paths and vacuuming printers.

The Government shall provide all supplies necessary to do Operator maintenance. The Contractor shall not perform any other maintenance on the equipment.

1.3.3.3.4 Supply Management The Contractor shall provide the Project Officer a weekly report of supplies on hand versus expended and assist in establishing and maintaining reorder points. This list shall inHode all outstanding request for supplies. The supplies will be ordered by the Project Officer weekly.

1.3.3.3.5 Hardware, Software, and Environmental Problem Reports in case of system failure (unanticipated crashes, shutdown due to emergencies, etc.), the Operators shall contact the Project Officer, Task Manager and supporting Contractors for the systems affected. The Operators shallinform the individuals called of the system problem, causes and estimated time of recovery, if known. The Operators shall assist the support Contractors with the problem resolution.

The Operators shall report all system hardware and software problems, air conditioner malfunctions, power supply failures and humidity control problems immediately to the Project Officer of the maintenance Contractor or designee. The Project Officer may require the Operator to place a service call with the maintenance Contractor. A list of the maintenance Contractors with the latest contract information is maintained in the.4DCOM.

1.3.3.3.6 Log Book Maintenance The Data Center maintains many different types of logs. The Contractor shall enter detailed information into the appropriate log on a timely basis. These logs are both simple check list of supply and an interactive operation management tracking system. The NDCOM provides a list of alllogs maintained.

1.3.3.3.7 Data Center Security The Contractor shall control access to each Data Center, admitting only those persons for whom access has been approved following the NDCOM.

It is the Contractor's duty to assure that all NRC records or data that the Contractor personnel may come into contact with is safeguarded. The Contractor shall not reveal any data to any source without prior written approval of the appropriate NRC Task Manager or NRC Project Page 6 of 14

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Officer. Adherence with special requirements for Foreign Nationals, according to NRC Management Directive Chapter 12.1, Part 2.C is the responsibility of the Contractor.

i 1.3.3.4 Specialized Application 1.3.3.4.1 ERDS Operations 1

Because of the vital role of ERDS in assisting response team personnel to fulfill the NRC emergency response mission, it is essential that an Operator be available for daily support acti;ities, including 24 hour2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> on-call support if there is equipment malfunction or NRC event response activation.

ERDS supports the NRC's ability to respond to events that take pla'ce at the nuclear facilities.

Due to the critical nature of this system, the Contractor shall perform all routine operational tasks l

related to ERDS. These t?sks shallinclude:

Review system printouts twice daily.

Test system and application software revisions.

Arrange for Operations Center access to other ERDS project Contractors and maintenance personnel.

Provide working level interface between the Operations Center and other ERDS Contractors to facilitate the smooth running of the ERDS.

Enter routine changes to the ERDS Data Point Library (DPL), Plant Attribute Library (PAL) and the Plant Variable (PV) file.

Maintain the ERDS unique system security features.

Perform periodic operational tests as prescribed by the Office for Analysis and Evaluation of Operational Data (AEOD) to satisfy the requirements of the ERDS reliability demonstration. Submit a weekly report of the test results.

Schedule and conduct tests of licensee ERDS links Tuesday through Thursday 8 am to 4 PM (Monday and Friday are reserved for retesting). This willinclude review of test results and follow up on identified problems.

Assist plants by analyzing problems then recommending corrective actions.

Maintain a quarterly testing log. This log ensures that all plants have been scheduled i

for testing and the date of each test. The log shall contain the name of the individual contacted at each facility, the date and time contacted and the scheduled date of their test.

Label and retain backup tapes of real event data until all investigations are completed and data tapes are released for distribution or reuse.

1.3.3.4.2 Nudocs Operations 1.3.3.4.2.1 Nudocs/AD Operations (at TWFN)

Nudocs/AD is an interactive full text search and retrieval application. This application permits the NRC staff to search for letters and memos issued by the NRC and events dealing with any NRC licensed users of nuclear energy. This system is critical to the operation of the agency and must be updated daily with the latest records.

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l The Contractor shall monitor Nudocs/AD to maximize the availability of the application to the users. In the event there is a problem, the Contractor shall notify all the appropriate support staff. Notification procedures may be found in the NDCOM. Nudocs/AD is available to the user are from 7:00 am to 8:00 PM Monday through Friday.

l Nightly the Contractor shall post the daily transactions, full text data (when necessary) and pe: form daily backups. The Contractor shall assist in the verification process by providing reports, record counts or other information to the support staff. Operations shall be responsible for the generation of schedule reports and tapes and facilitate the transmittal of these tape's offsite.

1.3.3.4.2.2 Nudocs/ ARMS Operations (at Gude)

The Nudocs/ ARMS application is used to collect all the transaction for the Nudocs/AD application. The Contractor shall facilitate the generation, schedule and logistics of the daily transfer of the transactions from the Gude Data Center to W/FN Data Center. The transfer of transactions will usually be performed electronically through the NRC network. When an electronic transfer is not possible, the Contractor shall supply a courier to bring the transaction tapes to the TWFN Data Center. Detailed procedures on the requirements of this data center are in the NDCOM.

1.3.3.4.3 Payroll / Personnel Operations The Payroll / Personnel application provides a single application for the processing of all of the NRCs payroll and personnel records. The Contractor shall work with the Task Managers to facilitate the biweekly processing of this application. The Operators shall submit and monitor various jobs according to the processing schedule in the NDCOM. Because of the time sensitive nature of this application, reports shall be delivered to the Task Manager or authorized representative immediately upon completion. The Operator shall generate and provide to other Contractors tapes for various off site processing. These tapes shall be labeled and tracked in the tape management system.

1.3.3.5 Report Distribution The Contractor shall separate and place reports in output storage bins. Reports shall be distributed whenever a box of paper has completed printing or at 9:00 AM and 1:00 PM daily (which ever comes first). The time sensitive nature of the payroll and personnel reports require the Operator to call the user to pickup there reports as soon has they finish printing. Sensitive reports shall be held in the TWFN Data Center until an authorized user requests the report. A list of authorized users is maintained in the NDCOM.

Every 30 minutes the printer status shall be reviewed for paper jams, special reports requiring paper changes, reports held in print queues and other conditions that would prevent the distribution of users reports. When problems occur, the Contractor shall provide immediate attention to resolve the problem.

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1.3.3.6 Tapes and Backups 1'.3.3.6.1 General Tape Procedures

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The Contractor shall ensure that all tapes are in a constant state of readiness. Only clean, certified scratch tapes shall be issued to users. The schedule for cleaning of tapes is maintained in the NDCOM. Any tapes not meeting the Governments minimum certification requirement shall be degaussed and discarded. A log shall be kept indicating the reason for all tapes discarded and a count of these tapes shall be provided to the Project Officer in the weekly report. No tapes may be discarded without Project Officer approval. The Government shall purchase replacement tapes when the Project Officer and Project Manager determine it is necessary.

P Operators shall mount and dismount tapes as requested by users. Tapes shall be write protected (remove write rings or turn write protect tabs) until a user specifically request the ability to write to the tape. The Operator shall fill out the tape's label, if requested by the user, and charge the tape out to the user.

The Operators shall perform incremental and full backups of the Data Center as stated in the NDCOM. The Operators shall prepare the weekly backups for shipment to an offsite storage location.

The Operators shall facilitate the flow of tapes to and from other contract services and prepare all tape shipping forms.

1.3.3.6.2 Tape Verification The Contractor shall assist the Project Officer in doing a semiannual verification of the tape logs.

The Project Officer shall randomly select tapes to verify the information in the tape management system, the current location of the tape and to check for the removal of the write ring. If the tape is offsite, the Contractor shall verify that all forms are filled out properly.

Annually the Contractor shall perform a complete inventory verifying all tape locations and records in the tape management system. The Contractor shall create a detailed report showing the number of tapes found and not found in the proper location, the tapes missing and any past records suggesting the possible location of the. missing tapes.

1.3.3.6.3 Payroll Tapes The Contractor shall work with the Payroll section in the generation of the biweekly payroll tapes. These tapes are generated by different payroll processing steps that create tapes sent to other Government agencies. All tapes are to be labeled by the Operators and provided to the proper courier for transfer to these sites.

The Contractor shall backup the Payroll system following the Operations Manual and the pay period schedule. Unusual conditions may occur, such as high volume of data entry or equipment problems, which may require more frequent backups.

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l 1.4.1.3 DEC Lead Computer Operator (ERDS)

Experience Requirements Three years experience in operating mini and/or large scale computer systems.

Two years experience in the operation of DEC VMS operating systems.

Demonstrated experience in running production control applications such as payroll or personnel type applications.

Demonstrated ability to train other Operators in the system specific procedures.

Education and Other Requirements Must be a high school graduate or equivalent. Directly related fornial education or training may be substituted based on one month of education / training for o'ne month of experience not to exceed 12 months. No fudher substitution of education for experience is permitted.

1.4.1.4 Data General Lead Computer Operator Experience Requirements Three years experience in operating mini and/or large scale computer systems.

Two years experience in the operation of DG AOSNS 11 or AOSNS operating systems.

Demonstrated experience in running production control applications such as payroll or personnel type applications.

Demonstrated ability to train other Operators in the system specific procedures.

Education and Other Requirements i

Must be a high school graduate or equivalent. Directly related formal education or training may be substituted based on one month of education / training for one month of experience not to exceed 12 months. No fudher substitution of education for experience is permitted.

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1.3.3.7 Troubleshooting and Recovery Techniques 1.3.3.7.1 Problem Determination The Contractor shall determine, in cases where problems occur in the computer run, whether

, the problem is a result of improper data, incorrect processing sequence, or a computer malfunction in the hardware or software. If the problem is one that the Operators cannot or should not handle, then the proper support staff shall be contacted for assistance.

L 1.3.3.7.2 Recovery Techniques The Contractor shall determine necessary recovery techniques to be used to restore files or tapes back to the correct status before rerunning procedures to prevent errors of duplication or excessive rerun costs.

1.3.4 Task #4 - Cleaning of the computer equipment The Contractor shall perform scheduled cleansing of the computer equipment and communications racks in all three data centers. The scheduled cleansing shall be performed semiannually. All cleaning shall be schedule on Sunday's and be coordinated with the users of the systems to create the least amount of impact to the users and operation of the facility will be noticed.

Only OEM certified cleaners and supplies shall be used by the Contractor. The Contractor shall provide copies of the OEM certification information on all cleaners used in response to the Statement of Work.

The Contractor shall have a minimum of five years experience in the cleaning of computer equipment. The Contractor shall carry liability insurance to protect against damage to any of the equipment.

Cleaning shall be limited to the computer equipment, communications racks and air handlers in 1

the computer facility. Raised floors and areas under the raised floor shall be cleaned by others.

'The cleaning shall at a minimum include the following, The exterior of all computers and computer related devices (such as printers, tape drives, disk drives, consoles, keyboards, bursters, de-collators, plotters, data communication racks, etc.) shall be cleaned. All removable covers shall be temporarily removed from the equipment for cleaning and replace after cleaning is complete. The Operators shall provide assistance in identifying the covers that can be remove and how to remove them.

Cleaning shall remove all marks, dirt, tape gum, glue and magic marker lines and dust.

An anti-static preservative shall be applied to the exterior of all equipment cleaned.

At no time shall any hardware be moved and no cable shall be disturbed.

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1.4 Personnel Requirements The Contractor shall have the knowledge and experience to execute and understand the instructions provided in the NDCOM. For each required shift, the Operators shall collectively have thorough knowledge and experience with all the software listed in 1.2.4.

The Contractor shall provide additional qualified personnel who are available to work nonstandard hours including evenings, weekends, and holidays as needed by the NRC. Except during emergencies, the Government will give the Contractor eight hours advance notice when additional staffing for evening, weekend, or holiday work would be required. Under normal circumstances, Operator support will not be required for Federal holidays. The Contractor shall provide at least one on-call Operator familiar with the ERDS systeni 24 by 7 including federal holidays.

The Government has estimated that the total professional and clerical staff hours per year of this contract are; 19,600 base year and 16,600 for each of the remaining years. Saturday hours are considered part of the normal shift hours and are not considered work outside regular working hours. It is estimated that 150 hours0.00174 days <br />0.0417 hours <br />2.480159e-4 weeks <br />5.7075e-5 months <br /> of on-call work outside regular working schedule may be required for each of the five years of this contract (total of 750 hours0.00868 days <br />0.208 hours <br />0.00124 weeks <br />2.85375e-4 months <br />). Work outside regular working hours shall not be performed unless approved in advance by the NRC Project Officer or designee according to the Overtime Article of Section 1. The hourly charge for such work shall include travel costs to and from the site. Charges shall be computed to the nearest one-half hour.

The following positions are key personnel; Project Manager, Senior Lead Computer Operator, DEC Lead Computer Operator (ERDS), and Data General Lead Computer Operator. At the end of the two-week transition period, each shift of Operators shall be able to operate and maintain the ERDS, Payroll / Personnel and Nudocs applications. A lead Operator shall be dedicated to each specialized system during the transition period and shall be the primary source for Operator assistance once the transition period is over.

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1.4.1 Position Description (Key Personnel) i 1.4.1.1 Project Manager Experience Requirements Seven years of the last ten of progressive ADP experience in computer operations or computer facilities management.

Two years of the last five in supervising computer operations or computer facilities management projects, including the supervision of at least 10 persons in separate locations.

Two years experience in the operation of DG AOSNS 11, IBM VM/ESA, DEC VMS and/or UNIX operating systems.

Demonstrated experience in production control of payroll or personnel type applications.

Education and Other Requirements Shall be a high school graduate or equivalent with at least four years of general college studies or two years of college studies in the computer science field or formal training from a trade schoolin computer operations or business management. No substitution of education for experience is permitted.

Shall be familiar with Government contracting and project management practices.

1.4.1.2 Senior Lead Computer Operator Experience Requirements Five years experience in operating mini and/or large scale computt systems.

Three years experience in the operation of all of the following operating systems; DG AOSNS 11, IBM VM/ESA, DEC VMS and UNIX. No fewer than six months experience in any operating systems is considered acceptable.

Demonstrated experience in running production control applications such as payroll or personnel type applications.

Demonstrated ability to train other Operators in the system specific procedures.

Demonstrated experience in operations management and the supervision of computer Operators in absence of the project manager.

Education and Other Requirements Shall be a high school graduate or equivalent with at least two years of general college studies or one year of college studies in the computer science field or formal training from a trade school in computer operations or business management. Directly related formal education or training may be substituted based on one month of education / training for one month of experience not to i

exceed 12 months. No further substitution of education for experience is permittea l

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1.4.2 Other Positions NRC anticipates the following positions shall be needed to complete this contract. Other personnel may be recommended that are not on the list. None of these positions are considered key personnel.

Technical Writer - shall have a minimum of five years experience in writing technical documentation of which two years shall be in writing computer operations or computer systems support manuals.

Systems Analyst - shall have a minimum of five years experience in system analysis in the development of configuration management systems.

Computer Operator - shall have a minimum of one year of experience in the operation of a computer system using DG AOS/VS II, IBM VM/ESA, DEC VMS or UNIX.

Tape Librarian / Operator - shall have a minimum of six months of experience as a tape librarian,

- data entry clerk or computer operator. Computer operator training may be substituted for experience. Certification of training being provided at an accredited institution must be provided.

Data Entry Clerk / Clerical-shall have 3 months of experience as a typist or shall have successfully completed a basic typing course. Certification of training being provided at an accredited institution must be provided.

Computer Cleaner-shall have 3 months of experience in the cleaning of computer equipment.

1.4.3 Training The Contractor shall provide Operators for each shift with the collective knowledge and experience to support all Operating Systems and Commercial software listed in section 1.2.4.

Computer Based Training (CBT) may be used for cross training of Operators at Contractor expense. The Govemment shall provide the computer resources necessary during non-peak work loads for the CBT. The Government shall not provide overtime for the purposes of training.

Training for the Operators in NRC specific applications shall be provided by the incumbent Contractor during a two-week transition period. At the end of this training, the Operators shall have the knowledge and experience necessary to execute the NDCOM. The Contractor shall provide training in the NRC specific applications for a two week transition period at the end of this contract.

In the event the Govemment adds new or upgrades any hardware or softwpre on the contract, the Contracting Officer may require the Contractor to send Operators offsite for training. The Government shall reimburse the Contractors expenses including transportation, hotel, food and course cost up to the Govemment per diem ratef If the hardware or software requires additional staffing, the Contractor shall be required to hire properly trained Operators and no training shall

. be provided by the Government.

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