ML20199G013

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Summarizes Meeting on 971114 at Wolf Creek Generating Station Re Human Performance in Areas of C/A Program, Operations,Maint,Health Physics & Engineering.List of Meeting Attendees & Presentation Slides Encl
ML20199G013
Person / Time
Site: Wolf Creek Wolf Creek Nuclear Operating Corporation icon.png
Issue date: 11/20/1997
From: Gwynn T
NRC OFFICE OF INSPECTION & ENFORCEMENT (IE REGION IV)
To: Maynard O
WOLF CREEK NUCLEAR OPERATING CORP.
References
NUDOCS 9711250070
Download: ML20199G013 (53)
v • d • e


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NOV 2 01997 Otto L. Maynerd, President-and  :

Chief Executive Officer Wolf Creek Nuclear Operating Corporation P.O. Box 411 Burlington, Kansas 66839 SU3 JECT: MANAGEMENT MEETING ON HUMAN PERFORMANCE IMPROVEMENT

Dear Mr. Maynard:

This refers to the meeting conducted at the Wolf Creek Generating Station on November 14,1997. The Primarv focus during this meeting was human performance.

Following discussions of the overall human performance program and its relationship to the corrective action program, Wo'? Creek managers discussed human performance successes and challenges in the areas of operatio' s, maintenance, health physics, and engineering, in the area of engineering, several performance indicators used to direct the performance improvement process were reviewed. Wolf Creek managers described severalinitiatives to improve both human performance and the quality of work. NRC staff members noted that monitoring of human performance initiatives would continue.

In accordbace with Section 2.790 of the NRC's " Rules of Practice," Part 2, Title 10, Code of Federal Regulatione., a cony of this letter will be placed in the NRC's Public Document Room.

Should you have any questions concerning this matter, we will be pleased to discuss them with you.

Sincerely, 2 -

[ oma ~ d Director Division of Reactor Projects

' Docket No.: 50-482 License No.: NPF

Enclosures:

1. Attendance List
2. Licensee Presentation l

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9711250070 971120 lr NN .

1 PDR ADOCK 05000482  !

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Wolf Creek Nuclear 2-Operating Corporation cc:

Chief Operating Officer Wolf Creek Nuclear Operating Corp.

P.O. Box 411 Burlington, Kansas 66839 Jay Silberg, Esq.

Shaw, Pittman, Potts & Trowbridge 2300 N Street, NW Washington, D.C. 20037 Supervisor Licensing Wolf Creek Nucleu Operating Corp.

P.O. Box 411 Gurlington, Kansas 66839 Chief Engineer Utilities Division l Kansas Corporat'on Commission 1500 SW Arrowhead Rd.

Topeka, Kansas 66604-4027 Office of the Governor State of Kansas Topeka, Kansas 66612 Attorney General Judicial Center 301 S.W.10th 2nd Floor Topeka, Kansas 66612 1697 County Clerk Coffey County Courthouse Burlington, Kansas- 66839-1798 Vick L Cooper, Chief Radiation Control Program Kansas Department of Health and Environment Bureau of Air and Radiation Forbes Field Building 283 Topeka, Kansas- 66620

Wolf Creek Nuclear 3-Operating Corporation Mr. Frank Moussa Division of Emergency Preparedness 2800 SW Topeka Blvd Topeka, Kansas 66611 1287

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DRP Director i SRI (Callaway, RIV).

DRS-PSB i MIS System Branch Chief (DRP/TSS)-

RI V File K. Perkinsi Director, WCFO -

B. Henderson, PAO C.' Hackney, RSLO bec w/o enclosures:

' Regional Administrator Resident inspector Branch Chief (DRP/B)

Project Engineer (DRP,3)

DOCUMENT NAME: R:\_WC\WC1114MS DRP C without enclosures "E" = Copy with enclosures "N" = No copy To receive copy of document, indicate in box: "C"f opy RIV:C:DRP/B / / D:DRP. //

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RIV File K. Perkins, Director, WCFO :

B. Henderson, PAO C. Hackney, RSLO-bec' w/o enclosures:

. Regional Administrator Resident inspector--

Branch Chief IDRP/B)

Project Engineer.(DRP/B)

DOCUMENT NAME
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ENCLOSURE 2 l

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i Wolf Creek Xuclear 1

Operating Corporation i

Human Performance l

l November 14,1997  ;

Agenda

+ Opening Comments

- Otto Maynard. President and CEO l

+ Human Performance Program

- Mike Angus, Manager Licensing and Corrective Action

+ Operations

- Kevin Davison, Acting Manager Operations

+ Maintenance

- Dan Moore, Manager Maintenance

+ Health Physics -

- Marcy Blow, Superintendent Chemistry / Radiation Protection

+ Engineering

- Richard Flannigan, Manager Nuclear Engineering

+ Closing Remarks -

- Otto Maynard

    • j l.

l Human Performance Program

+ Human performance program focus

~

+ Program activities completed to date l + Corrective action program trends

+ Results of the 3rd quarter common cause analysis

+ Human performance program next steps
  • .1 Human Performance Program l

+ Focus: '

- To continually improve performance through the development of error reduction behaviors in the employees of Wolf Creek Program is owned by the line organizations

  • Program is managed through Human  !

Performance Group to assure uniformity of j implementation Program is supported by executive management

i

Human Performance Program

+ Actions completed to date:

- Corrective Action Program (CAP) is in place Appropriately low threshold

- Well used by employees

- Plant staff trained in human error prevention techniques

-Implemented Management Analysis Results Corporation (MARC) accountability process

- Authorized staffing of Human Performance Group

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1 Human Performance Program

+ A tight fit with the CAP is key to a successful Human Performance Program

- Trending from the C AP shows when improvements are being made

- Trends provide input for type and breadth of management intervention

- Data collection helps identify ifissues are site-wide or in a single area

- Trend database used for the site-wide Common Cause Analysis ,

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Human Performance Program

+ Third Quarter Common Cause Analysis.

- Evaluated CAP data as it applies to human performance

- Looked at organizations and processes where highest number of human errors have been observed

- Each organization evaluated their own data

- Corrective Action Group evaluated the data for.

organizational and programmatic issues

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  • e Human Performance Program

+: Areas for improvement identified by the Common Cause Analysis:

- Intra-organizational communications l

Inter-organizational communications 4

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- Program detail I

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Human Performance Program

+ Next Steps

- Complete the staffing of.the Human Performance Group .

- Consult with Performance Improvement International.

(PII) to design effective implementation methods for-

. prevention, detection and correction of human errors

- Integrate and improve division performance reports-

- Integrate performance reporting into TSW computer j network applications b

Human Perform.ance Program

+ Summary:

- Completed significant activities to improve Corrective Action and Human Performance programs at Wolf Creek

- CAP is effective for identification and correction of problems

- Integration of human performance improvements into line organizations continues

- Implementation of human performance techniques will further reduce errors

'L Operations

+ Positive Human Performance observed in Operations:  :

- Three way communication

- Use of " time out"  ;

- Control room performance

- Crew training foldcrs

- Crew simulator critiques .

I

Operations

+ Common Cause Analyses identified a ,

Human Performance challenge in:

- Configuration control Increasing trend identified Operations initiated a LevelI PIR ,

-Findings:

. Follow-up by Operations management i a Past PIR trending process inconsistent t

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Operations

- Corrective Actions:

Human error reduction training

= Field supervisor program Refinement of performance indicators Configuration control training Improve PIR coding

l L Maintenance i

! + Positive Human Performance observed in 4

. Maintenance:

l - Corrective mamtenance backlog down

~

- Improved schedule adherer.ce

- Quality Evaluations show many Maintenance work practices better

- Maintenance human performance group established

- Department continuing training and established l quality times I

-l

! Maintenance

+ Common Cause Analyses identified Human l

4 Performance challenges m: 1

l. - Field work Rework I
Pre-job activities l - Human factors of Maintenance documents j - Communication with other groups and internal i

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1- . . _ _ . - . _ _ _ _ _ _ _ _ - _

Maintenance

+ Identified Preliminary Causes:

- Supervisory field presence >

Re-enforcement of expectations

  • Involvement in preparation and implementation Compliance to work documents

- User input during document preparation

- Communication skills i

d

Maintenance  :

+ Corrective Actions:

- Field Work Increase number of supervisors Increase field observations to reinforce expectations Train supervisors on coaching and leadership skills Departmental standdown to review Maintenance standards / expectations Develop standards handbooks

- Document Preparation Human Factors Planner / craft skill merger

- Communications Training

Health Physics Focus: Cause Step Change Increase in Standards for Radworkers and Health Physics Technicians

Health Physics

+ Positive Human Performance observed in Rac worker Practices

- Lowered threshold for identification of issues

- Increased management involvement

- Increased awareness of standards l

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!l Health Physics

+ Radworker Practices

- Corrective Actions / Tools Provided:

Just in time training & practical exercises

" Top 20" list of radworker standards High standards established and enforced Individual counseling Access control standards Development of goals l

i Health Physics 1

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Step Change in Standards for Health Physics Department i

1 i  !

Health Physics

- Corrective Actions / Tools Provided Department standdown to reinforce standards Improved personnel contamination analysis Lessons learned from previous outage incorporated Assist visit from industry peers Morning briefing with manager Improvements to survey and posting programs

, -l 4

k l Health Physics r .

l +Our Path of Continuous Improvement l - Reorganization continuing L

[ - Incorporate recommendations from industry peers (personnel con?ammations, postings and .

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i standards)

- Revised requal training for Radworkers ,

- Just in time practical exercises will be the standard for future outages i - Continued open and consistent communication
and self assessment of program i

l Engineering .

+ Positive Human Performance observed in Engineering:

- Questioning attitude

- Problem resolution 1

- Investigative techniques

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Documentation preparation and review l Findings: .

-Majority oi items were historical occurrences i -Improvement is needed in:

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r Engineering Corrective Actions: 1 Improve checklist for documentation review

Improve the Engineering Information Management Continue scheduling improvements I

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