ML20198J943

Rev 1 to 1-OM-13.1, Operations Work Observation Program

ML20198J943
Person / Time
Site:	Millstone
Issue date:	12/31/1997
From:	NORTHEAST NUCLEAR ENERGY CO.
To:
References
1-OM-13.1, NUDOCS 9801140259
Download: ML20198J943 (29)

Text

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• NDS Document Transmittal #28275 12/31/97 40 To:

Nuclear Regulatory Commission gody'55"u7 o

Document Control Desk Washington, D.C. 20555 The following documents have been revised. You are currently on distribution for these documents. Verify that all documents are included in this distribution set.

i DOCUMENT m

COPIES 1 OM-13.1 1

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PDR ADOCK 05000245 P

PDR Retum trws form to NDS, MP475,3rd Floor, C/O Rck Lundin (x2446) as soon as received.

- Signature Date:

A Millstone Unit One O

OPERATIONS MANUAL l

SECTION 13.1

" OPERATIONS WORK OllSERVATION PROGRAM" SPONSOR:

D. R. Latz

/ 2 - /'9)

EfL;tive Date TABLE OF CONTENIS PAGE NUMBER O

'o

""" Pose 2

2.0 REFERENCES

2 3.0 RESPONSIBILITIES 3

4.0 SCOPE / FREQUENCY 3

5.0 PROGRAM

SUMMARY

4 0.0 INSTRUCTIONS 5

7.0 FORMS 6

Approved by:

MP 1 Operations Manager

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1 oM 13.1, Rw.1 Page 1 of 6 -

1.0

. PURPOSE 1.1 This program provides a mechanism for Operations / Shift Management to observe and coach operators in an effort to improve Operations Department i

performance. The program clearly defines the standards and expectations of operations in key performance areas based on the requ! rem 6nts of the Operations Manual and other administrative guidance. It also provides_th(

4 means to measure and assess performance to ensure that the standards c maintained.

Work Observations are necessarv to:

J Ensure that Operations Personnel are performing work safely, efficiently, and in accordance with procedures and standards.

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Ensure. Management goals, expectations, and operating philosophies are 4

communicated to Operations Department Personnel.

Provide data for Operations Department Self assessmenta and Key Performance Indicators.

P Monitor the effectiveness of irnolemented Corrective Action Plans.

Identify plant deficiencies, process weaknesses, and proceduralinadequacies.

1.2-Strong Leadership and communications are fundamental to improved personnel performarce. Weak Leadership and lack of clear goals / expectations can result in low morale, personnel errors and injuries or unnecessary plant transients. Open

- and candid feedback tegarding observations will play a mt?r role in reducing human performance errors.

2.0 REFERENCES

2.1 OA-5 " Work Observation Program" Rev. 2

-2.2 C OP 200.1

• Conduct of Operations" Rev. 3

, 2.3 -

U1 OA 11 "Self Assessment" Rev. 0

- 2.4 lNPO 96-003 " Guidelines for the Conduct of Operations at Nuclear Power Stations.*

2.5

- 10 CFR 50, Appendix B

1 oM 13.1. Rey 1 Pcg12 of 6 O

3.0 EESPONSIBILITIES 1

V 3.1 Shift Managers / Unit Supervisors Perform a minimum of five (5) Work Observations each month in accordance with this Operations Manual Procedure.

3.2 Peer Observers Perform Work Observations in accordance with this Operations Manual Procedure. Everyone in the Operations department is encouraged to perform work observations as a way of adding valve and tak!ng ownership of plant operations.

3.3 Assistant Orcrations Manager Perform Work Observations including, as a minimum, Attachment 10 " Shift Manager Oversig'

, ce for each shift each year.

Review and Approve c~npleted work observations.

p Periodically assign specific work observations to operations supervisory V

personnel to support department Self Assessments.

3.4 Operations Work Observation Coordinator Review assigned work observations and provide monthly reports to the Operations Assistant. These reports should include a statistical analysis of the ratings of each area observed as well as all comments recorded on the work observation forms.

Collect and analyze data from training observation / feedback forms.

Update Key Performance Indicators on a Monthly basis.

Analyze work observation inicimation and provide data to self assessment coordinator for periodic self-assessments.

Monitor the Work Observation program for effectiveness. This will be in the form of trending:

1. The number of observations.

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2. Operations Dept. performance based on point averages.

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3. Analyng comments to determine Operations department performance.

1 oM 131. R2v.1 P:ge 3 of 6 p

4.0 ECOPE/ FREQUENCY v

4.1 Performance areas to be observed are scheduled to ensure coverage of all topics each calendar year. Additional observations will be assigned by the Assistant Operations Manager and may be based upon requirement,: of the NRC, INPO, or Oversight inspection results.

4.2 Shift Managers will perform, as a minimum, five (5) Work Observations each month including the particular attachment listed on the calendar (section 7.2).

4.3 Shift Mar; agers should perform at least four observations per calendar quarter on members of other Operations Shift Teams in order to promote consistency among Observers. A copy of the completed work observations should be forwarded to the Individual's 'irst line supervisor at the completion of the observation.

4.4 The Assistant Operations Manager si,all perform Attachment 16 " Shift Manager Oversight" at least once per calendar year for each shift.

4.5 The results of the Work Observations will be compiled and analyzed by the Operations Work Observation coordinator and will be used to trend the operations department performance in key areas as well as provide meaningful qV data for Operations department self assessments.

5.0 PROGRAM

SUMMARY

5.1 The performer (person being observed) performs a task that is observed by Operations and/or shift management. The Work Observation is graded against departmental expectations and the results are documented on the applicable Attachment. The Work Observation may be performed with or without the knowledge of the performer. If the performer is notified, shift management will perform coaching as necessary throughout the tas'< performance.

5.2 Operations / Shift Management may conduct an observation on the Observer (coach) while the Work Observations are being performed. This is to ensure that standards of coaching performanco are achieved. The results of the observation are reviewed with the performer in order to provide feedback.

5.3 Each Shift Manager / Unit Supervisor should perform the Work Observation listad on the Work Observation Matrix Calendar (Section 7.2) as part of the five required Observations for that particular month. This will ensure that all of the Obseivation areas are covered every year to facilitate meaningful self-assessments.

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1.oM 13.1, Ret i P:p 4 of 6 i

,5.4

. Shift Managers / Unit Supervisors will Observe Classroom, Simulator, or On the Job Traininj, using Applicable observation / feedback forms from the Nuclear l

Training Manual (NTM), at least once overy other training cycle. The purpose of-l these Observations will be to identify and aggressively pursuo training deficiencies as well as to identify good training practices.

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5.5 Unit i Operator Training Branch Instructors will perform work observations once per month per instructor in accordance with OTBI 10. These, observations will be l

performed using the appropriate attachments contained in this depadment

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Instruction or specified training forms contained in the NTM. The results will be used by the training department to document training issues and copies will be returned to the Operations Work Observation Coordinator to be included in parlodic Operations performance trend reports and self analyses..

0.0 INSTRUCTIONS 4

6.1 Select appropriate Work Observation form to be completed using the index in section 7.0. The selection is based on availability of personnel and scheduled plant evolution of interest.

6.2 Determine if the performer of the Work Observation will be notified of the observation.

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6.3 Discuss the Work Observation with the Shift Manager prior to performance of the task;if possible.

6.4 Perform Work Observation using the following as a gulde, t

6.4.1 Look for good performance as well as areas for improvement.

6.4.2 Safety violations should be corrected "on the spot."

6.4.3 Reinforce management expectations and Operations Department standards through coaching and candid discussions.

G.4.4 Observe the following behaviors:

Alertness e

. Knowledge of work.

Safety /ALARA/HP practices Attention to detall

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Self Checking

. Cooperation among work groups i

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1.oM 13.1. Rev.1 Page 6 of 6 6

Grade the work observed against the expectations listed on the form. Add up the O

• .5 total points and divide by the number of grades.

0.6 Record specific comments in the commente section of the form. This section is required to be filled in to document strengths and areas for improvement. Of specialinterest are explanations of grades reported at either extreme end of the rating scale.

l 6.7 Discuss the results of the work observation with the performer involved in the job Obtain employee's percept!on of their performance.

Provide feedback relating to good work practices as well as areas for i

improvement.

l' Explain how the workers met or did not meet the expectations listed on the work observation form.

if there were areas for improvement n:sted, develop an e.ction plan with l

e the employee to improve performance.

t G.8 Forward completed Work Observation forms to the Operations Work Observation i

Coordinator (OWOC).

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ATTACHMENTS O

70

. 1 7.1 Index

. 1 1 OM 13.11 Reactivity Management

.1 OM 13.1 11 Hariging Gafety Tags i

1-OM 13.12 Communications 1 OM 13.1-12 Clearing Safety Tags l

1 OM-13.13 Sh!ft Tumover 1 OM 13.113 AWO Pre Authorization l

Review

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1 OM 13.1-4 Procedure Use l

1 OM 13.1 14 AWO Post Job Review 1

1 OM 13.15 PEO Rounds and Close Out I

1 OM 13.16 CO Watchstanding 1 OM 13.115 US Command & Control l

1 OM 1'3.17 Alarm Response 1 OM-13.1-16 Shift Manager Oversight 1 OM 13.18 Surveillance Activities 1 OM 13.1 17 Pre job Urief l

1-OM 13.19 Self Checking 1 OM 13.1-18 General Work Practices i

1 OM 13.1 10 Clearance Preparation 1-OM 13.1-19 Shutdown Risk Awareness

' 7.2 Calendar (Work Observation Matrix)

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u Operations Manager Form 1 IVork Ob.tervationform Lf

" REACTIVITY M ANAGEMENT" Obserwr Date POINTS 1 = Unsatisfactory Did not meet the expectation.

2 = Satisfactory Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. Positive reactivity additions, especially withdrawing control rode, are :nade in '

a deliberate, carefully controlled manner, and reactor responst, is closely monitored.

2. Control rod Manipulations /Recirc Pump Adjustments completed iri accordance with approved procedt.res.

3. On Call Reactor Engineer was consulted prior to plaaned core power changes.

4. Ilriefing was held by SM/US prior to planned Reactivity manipulation.

5. Control Operator reviewed the core thermal limits case once per hour.

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6. Core power and flow maintained within guidelines of OP 202.

7. Dual Verification was perfonned by a second Control Operator for planned control rod movements.

8. Directed. 3 way, communications were used.

9. Unit supervisor provided proper oversight and command and control.

10. Plant response was properly monitored during reactivity manipulation.

Total-Average Points Results discussed with individual (s) yes no Comments Obsener Assistant Ops Manager OWOC 1-OM 13.1 1. Rev.1 Paat 1 of i

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,J ll m&e 8 u4, C Approved

' Operations Manager Form 2

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Il'ork Observationform C/

" COMMUNICATIONS" Obsuver Date l'CINTS 1 = Unsatisfactory Did not meet the exp: tation.

2 = Satisfactory Fully met the expectation.

3 = Exemphry Exceeded the expectation.

Expectations Points

i. 3 way communications are used by all personnel involved. _

?. Job position and/or first name used during communications.

3. Clear, concise, and specifi:: communications are observed.

4. Sender ensured accurate receipt ofinformation by the receiver.

5. Repeatbacks arv given and understood when required.

6. Completed actions are reported back to originator.

7. Non Operations Department personnel adhered to same communications standar<ls.

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[TUsed acronyms and abbreviations that are commonly understood.,

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9. Phonetic alphabet used.

10. All unexpected or significant alarms are communicated to, and acknowledged by, the Unit'Supenisor.-

Total Average Points Results discussed with individual (s) yes no _

Comments

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s Observer Assistant Ops Manager OWOC 1.oM-13.12. Aav.1 Page 1 of 1

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i Appr;ved %/ e4 Operations Manager Form 3 ll'ork Observationform n

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x' "SillFT TURNOVER" Observer -

Date POINTS 1 = Unsatisfa: tory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectc.tlon.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. The main contiol board was walked down by relieving SM/US/CO's prior to shift turnover brief.

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2. On coming and Off going Operations personnel discussed, as a minimum; Status of systems and equipment including abnormal alignments.

TR's initiated and tagging that occurred on the previous shift.

e' Work in progress.

. On going surveillances.

Inoperable equipment.

e Temporary modifications installed since previous shift.

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potentially hazardous conditions or activities.

3. The shin Manager conducted the shin turnover briefin a professional and businesslike manner.

4. During the turnover process, control board awareness was maintained.

5. All personnel assigned wete on time and attentive during the turnover and the brief was started on time.

6. Shift Manager stiessed Safety issues via questions, reminders etc.

7. Unit Supervisor briefs the crew on plans to accomplish scheduled activities for the shin. Crew assignments are reviewed.

8. Operability Determinations and Availability Detemiinations are d'scussed.

9. Shutdown Risk status is discussed and Spent Fuel pool temperature is reported.

10. Technical Specification LCO's and l'RM's entered are discussed.

I1. All pertinem operator workarounds and any compensatory actions required are discussed.

12. All participants have the opportunity to provide input to the turnover brief.-

13. Status of outstanding Radwaste release permits are discussed.

. Total Average Points

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ksi 1 oM 13.13. Rev 1 Page 1 of 2 i

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Form 3 li'ork Observationform "SIllFT TURNOVER" (Continued)

Results discussed with individual (s) yes _, no Comments O

Observer Assistant Ops Manager OWOC 1 OM-13.13 Rev.1 Page 2 of 2 i

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Approved -

c Operations Manager Fe:m 4 II'ork Observationform

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" PROCEDURE USE" Observer Date POINTS 1 = Unsatisfactory Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

3 = Exemplary - Exceeded the :xpectation.

Expectations Points

1. Procedure Revision and Changes verified against Control Room controlled copies and/or OSCAR.

2. Procedure reviewed prior to use including Precautions and Prerequisites and is -

appropriate for the task.

3. A Pre-job briefis performed.

4. Procedure was performed in accordance with assigned level of use.

5. Star principles are applied to the performance of each procedure step; and plant response is veriikd prior to the completion of the next procedural step.

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6. A procedure change is imp.emented if the procedure cannot be performed as Q

written.

7. The procedure Aps are completed in order and prope; placekeeping techniques are used.

8. Procedure steps intepreted conservatively when userjudgment is required.

9. Control room is notified prior to evolution's which may cause CRP alanns.

Total Average Points Results discussed with individual (s) yes no Comments

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Observer Assistant Ops Manager OWOC 1.OW13.14. Rev.1 Page 1 of 1

r' Appr ved s-E Operations Manager Form 5 II'ork Observationform

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s "PEO ROUNDS" Observer Date POINTS 1 = Unsatisfactcry Did not meet the expectation.

2 = Satisfactory Fully met the expectation.

3 = Exemplary Exceeded the expectation.

r Expectations Points

1. Prepared for rounds with proper equipment such as keys, fiashlight, gloves etc.

2. Procedures required to be perfonned are obtained and latest revision verified.

3. Personal protective equipmer.t used when racking breakers, perfoming boiler surveillances, etc.

4. l(ounds are perfomied in accordance with the tequirements of SP 696.2.

5. Operator reads and records parameters accurately.

6. Operator determines the status of standby equipment to ensure that it is q

capable of being operated.

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7. Operator notes any equipment deficiencies discovered and follows up with TR, CR as appropriate.

8. llousekeeping deficiencies are identified and corrected if feasible.

9. PEO keeps control room infonned of any problems identified on rounds.

10. Safety violations are followed up immediately upon discovery

11. PEO promptly responds to local annunciator alarms.

12. Operator practiced ALARA and complied with HP procedures as well as proper use of dosimetry and protective clothing.

Total Average Points Results discussed with individ.ial(s) yes no Comments

.e-O Observer Assistant Ups Manager OWOC 1 OM 13.1 $, Rw.1 rMe 1 oi1 I

Appr;ved -

o Operations Manager Form 6

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ll'or, "bservationform J

"CO WATCIISTANDING" Observer Date _,

POINTS 1 - Unsatisfactory - Did not meet the expectation.

2 a Satisfactory - Fully met the expectation.

3 = Exemplary Exceeded the expectation.

Expectations Points

1. CO always aware of plant status, including reasons for any annunciators in nlarm.

2. CO. is cognirst of core reactivity and a activities / evolution's that may effect reactivity.

3. Expected alanns arc anticipated. CO responds promptly and communicates alanns to the Unit Supervisor. The annunciator response procedure is referenced.

4. Control room manning requirements are adhered to and the " Surveillance 70 area"

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tules are maintained.

S. 3 way communication tecimiques are used.

6. CO keeps the Unit Supervisor, Shift Manager, and other personnel informed of parameter changes and actions such as starting.or stopping equipment or adjusting parameters, lOperator constantly utilizes self checking techniques.

8. CO is knowledgeable of opera 4 r workarounds, Shift Turnover information, and compensatory actions on the watchstation.

Total Average Points Results discussed with individual (s) yes no Comments

'j Observer Assistant Ops Manager OWOC m

1 OM 1s.16. Rev.1 Pape 1 of 1

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Approved L b

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Operations Manager Form 7 ll'ork Obsmationform "ALA RM RESPONSE" Observer Date POINTS 1 = Unaatisfactory Did not meet the expectation.

2 - Satisfactoiy Fully met the expectation.

3 = Exemplary Exceeded the expectation.

Expectations Points

1. Control Operator is aware of plant status, including reason for any annunciators in alarm status.

2. Annunciator alarms are responded to promptly.

3. All CRP annunciators are scanned when acknowledging alarms.

4. Operators are aware of evolution's or maintenance in progress that could cause alarms.

5. All annunciator alarms are announced with acknowiidgment by the Unit Supervisor or Shill Manager.

6. Control Room Annunciator Response procedures are referred to.

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7. Alarms are validated using multiple indications where possible.

8. During a unit transient, a review for unexpected annunciators was performed

_after completion ofimmediate operator actions.

Total

, Average Points Results discussed with individual (s) yes no Comments Observer Assistant Ops Manager OWOC 1 CM 13.17. Rev.1 Page 1 of 1

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Approvedyo2J/242/A Operations Manager Form 8

,3 II'ork Observationform i

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" SURVEILLANCE ACTIVITIES" Observer Da:e POINTS 1 = Unsatisfactory Did not meet the expectation.

2 = Satisfactory Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. Surveillance proceduritiv and changes are verified and each participant has a Copy.'

2. The surveillance procedure steps are reviewed and understood by all participants.

3. Operator is knowledgeable of his responsibilities as contained in WC-9 U1-WC-9, and WP 8009.

4. Engineering and CBM are notified if required

5. A pre lob Briefis held which covers precautions and termiriation criteria.

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6. All required prerequisites are met.

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7. The procedure is authorized and the form cover sheet is signed.

8. Communications are established with the control room as required.

9. Closed loop communications are used.

10. The procedure steps are performed step by step in accordance with assigned level of use.

I1. All acceptance criteria are met OR any discrepancies are followed up with a CR, TR, etc. and notification of the Operations manager and affected departments.

12. The AWO associated with the Surveillance is annotated properly for equipment history and to document any problems encountered.

Total Average Points Results discussed with individual (s) yes no _

Comments 0

Observer Assistant Ops Manager OWOC 1 OM t3.18. Rev.1 Page 1 of 1 t

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.A)Jb/A Approved

' Operations Manager Form 9

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Work Observationform L.)

"SELF CHECKING (STAR)"

Observer Date POINTS 1 = Unsatisfactury - Did not meet the expectation.

2 = Satisfactory Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. Operator has a detailed understanding.of the task to be completed and has -

reviewed the procedure for adequacy.

2 All required signatures are obtained and notifications are cotapleted.

3. The operator o termines whether the task is appropriate for the current plant conditions.

4. All necessary resources are available at the work site.

5. Proper safety equipnient is worn and proper dosimetry requirement

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. good ptactices are adhered to.

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6. Operator identifies t x oroper train and comporr 1

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7. Operator stops to eliminate any current or poteittiai distraction.;

8. The operator touches the component to be operated and confirms thdt it is the correct component.

9. The operator performs the action conectly.

10. The operator observes component / system response and verifies that the task -

wa co.mpleted correctly.

11. If equipment response is not as expected the operator takes appropriate action to place the equipment in a safe condition as' directed by supervisory personnel.

12. All required procedural or clearance documentation is completed.

Total Average Points Results discussed with individual (s) yes no Commecis O

Observer Assistant Ops Manager OWOC 1.OM-13.19, t'ev.1 i

Page 1 of 1

1) A A JL Approvedyb w/)8hd%

Operations Manager Forrn 10 Work Observanonform C(~x

" CLEARANCE PREPARATION" Observer Date POINTS 1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

-3 = Exemplary - En eeded the expectation.

Expectations Points

1. Individual who prepares tagout is qualified in tagout preparation and is '

fully aware of the scope of work to be performed.'

-2. Controlled documents and operations critical drawings are referenced in -

preparing the clearance.

3. Clearance is written to a FEG.

4. Yellow and Blue tag text is checked to verify applicability.-

5. Notes are used on clearance sheet to explain / clarify complex evolutione.

6. ClearAce preparer determines if a 10 CFR 50.59 screening is appropria'.e.

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7. All apprppriaie valves, breakers, switches etc, within the tagging F

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nre tagged.'

8. Clearance sheet is properly filled out in accordance with U 1-W 1-2 " Tagging."

. The clenamce requires the proper usage of red, yellow, and bi e tags.

. - The tagning sequence is appropriate OR marked N/A.

. The tt.gged equipment positions are appropriate.

9. Tagging Authority revnws the cler.rance, ensures plant conditions support the tagout and approves th* clearance.

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10. Unit Supervisor authorizes hanging the cicarance.

- Total :

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Average Points Results discussed with ir.dividual(s) yes no Comments

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Obserser Assistant' Ops Manager OWOC 1 OM 13.1 10, Rev.1 Page 1 of 1

Appr;ved t-

'Operat' ions Manager -

Form 11

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Work Observationform

~j "IIANGINC SAFETY TAGS" Observer Date a

POINTS 1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1.The clearance is authorized to hang.

2.= A pre jo9 briefis held by the Unit Supervisor and the operators have a detailed

- knowledge of tagging evolution befrre hanging the tags.

3. Self checking techniques are used while hanging the clearance,

• Tag and ; clearance sheet nomenclature match equipment in the field.1

' Plant / equipment response is verified when co:nponent is manipulated.-

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• Tags are properly hung on the equipment per Ul;WC-2.~

4. Unexpected responses cre eported to the control room and resolved.-

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5. Clearance sheet is initiated and dated by the tag hanger.

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'6. The clearance tags are verified by an independent verifier ano clearance sheet

'is initialed and dated.

Total Average Points Results discussed with individual (s) yes no Comments (3

j Observer Assistant Ops Manager OWOC 1-oM-13.1 11. Rev.1 Page 1 of 1.

Approved w, N

Operations Manager Form 12

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Il'ork Observationfann IV/

" CLEARING SAFETY TAGS" Oburver Date POINTS 1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

3 = Exemptsry - Exceeded the expectation.

Expectations Points

1. The clearance it authorized to clear.

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2. A pre-job briefis held by the Unit Supervisor and the operators have a detailed knowledge of evolution before clearing tags.

3. Self checking techniques are used while c! earing tags.

. - Operator compares clearance sheet with tags to ensure correct tags are oeing -

- removed.

. t Operator Clears _ tags a id placca equipment in position specified on restoration sheet.

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' Plant / equipment response is~velified when component is manipulated 1

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4. Unexpected responses are reported to the control room and resolved.

5. Clearance sheet is initialed and dated by the tag remover.

5. The tag restoration is verified by an independent verifier and clearance sheet

-is initialed and dated.

7. l ag verifier completes the job by clearing tags in tagging computer program.

Total Average Points.

Results discussed with individual (s) yes no Comments

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Observer Assistant Ops Manager OWOC 1 oM-13.1-12, Rev.1 i.

Page 1 of 1

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' Approved c u, Operations Manager Form 13 Work Observationform "AWO PRE-AUTIIORIZATION REVIEW" Observer Date POINTS

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1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

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o 3 = Exemplary - Exceeded the expectation.

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Expectations Points

1. Operations Shift Work Coordinator reviews tagging requirements:

If Tagging is required, and tagging has been verified.

i, Technical Specifications and Technical Requiremer.ts Manual are checked L

for action statements or compensatory actions that may be required.

Plad cunditions are such that the tagout can be hung and work can commence.

2. AWO is verified in work week schedule OR activity is of a nature that requires immediate attention.

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3. " Department Approval" block is signed.

4. If AWO affects security, QC, ALARA, etc; then the appropriate depart nent is -

notified and the appropriate block is signed.

5. AWO description changes are properly documented on change sheet.

6. When tags are hung fer this At le Clearance Verification sheet is included in the AWO package.

7. Unit Supervisor reviews AWO package and signs for authorizing the work.

8. The AWO is properly coded in PMMS.

Results discussed with individual (s) yes no _..

Comments A)

Observer Assistant Ops Manage OWOC

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1-OM-13.1-13, Rev.1 Page 1 of 1

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Approved -

IOperations Manager

. Form 14 l

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Work Observationform 11

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"AWO POST JOB REVIEW AND CLOSE-OUT" r

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observer _

Date

-POINTS _

t 1 =. Unsatisfactory - Did not meet the expectaticn.

_-2 = Satisfactory - Fully met the expectation.

l 3 = Exemplary - Exceeded the expectation.

Expectations Points 1.SWork Complete'] block is signed OR permission to clear tags authorized and ?

m :dscumented bp hpplichble' department su'pervisor. :

2; When work is complete AWO is:.-

[ Rem'oVeld froni clearance in tagging programc

• ": Removed from clearsnee sheet.

.! lWO Removed from Tig Clearance By"is signed ~on AWO Clearance.

--Verificatioii sheet is removed from 'AWO.-

3. Retest is verified complete _ OR AWO is coded as " Waiting for Retest. in,

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PMMSL

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.4c If Rctest is t'UnSat then a TR is generated do document the problem'.

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5. '? Engineering Review / Release" are signed if applicabler

6. " Accepted by; Operations"is signed and AWO is; outed to :

Work Planning.

Total t n Average Points m

Results discussed with individual (s) yes no Comments -

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Observer Assistant Ops Manager OWOC 1 OM-13.1 14. Rev.'1 y.

Page 1 of 1 j

Approv:d _ Operations Manager Forrn 15 3

IVork Observationform J

" UNIT SUPERVISOR COMMAND AND CONTROL" Observer Date POINTS 1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfacto,/ - Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. Maine. ins detailed understanding of the status of the plant at all times.

2. Provides a professional atmosphere in the control room at all times and minimizes distractions of the control room staff.

3. Controls access to the control room and especially to the Surveillance area.

4. Unit Supervisor is krowledgeable of all annunciators in alarm.

5. Takes ownership of activities planned /in progress for the shift.

6. Enfarces 3 way communications when required.

7. Provides effective pre job briefs to CO's, and PEO's prior to Surveillance, (9

- tagging, or other evelutions and activities.

8. Prioritizes and c';!egates tasks to CO's and PEO's efficiently; and maintains awareness of CO/PEO activities in the operation of the unit.

9. Provides assistance, and when necessary, coaching to CO's/PEO's.

10. Effectively directs plant personnel during plant transients / emergencies.

11. Reinforces Operations standards of conduct.

-Total Average Points Results discussed with individual (s) yes no Comments Observer Assistant Ops Manager OWOC 1 OM-13.".15, Rev 1 Page 1 of 1 i

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Approvsd wb y:.'

' Operations Manager Form 16 IVork Observationform p

.V

" SHIFT MANAGER OVERSIGIIT" Observer Date

. POINTS

' I = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. Maintains detailed understanding of plant status at all times.

2. Manages the shillin a professional manner and maintains an oversight role.

3.= Reviews PEO/CO log sheets and ensures iilentified deficiencies are adequately.

( followesup.

E

4. Performs periodic plant tours to assess the housekeeping and material

? condition'of the plant?

5. Ensures all activities are performed in accordance with station policies and -

procedures?

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6. Demonstrates positive leadership skills and leads by example.:

.7.' Shift Manager challenges crew performance and coaches personnel.;

8. Enforces reactivity management good practices..

9. Monitors the crew for complacency,- Effectively utilizes self assessments,;

work "obserbions etc.'in' ways thlit improves crew perfo'rmance.

10, Maintains an atmosphere of open _ communication and dialog betweeni Joperations shift and other' departments (i.e. Engineering, Chemistry, HP, etc.)

3. Reinforces Operations standards of conduct.

. Total:

' Average Points

. Results discussed with individual (s) yes no

. Comments -

Of%l t

z*y

- Observer..

Assistant Ops Manager OWOC 1-OM 13.1-16, F.ev.1 -

Page 1 of 1

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- Appr v:d 4 e

' Operations Manager Form 17 Work Observationform

'j.

" PRE-JOB BRIEF" Observer Date POINTS 1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points

1. Applicable Procedure is available for all participants and is verified against

' control room controlled ~ copy. Copies are signed and dated.-

2.'All personnel involved in the evolution are present, including chemistry,.

llP, etc.,

3. The following is d scussed, as a minimum:

.: Scope of work to'be performed.

. LApplicable proeddure steps involved.

. Personnelassignmentsfcfresponsibilities.

Expect 6d plant /equipnier t respon' es.;

s f,)

. Industry events / lessons learned.=

. JConditions for stop; work or supervisor notification.

v

.- Types of communications to be used and actions iflost.

' Safety precautions ud safety equipment required.

HP/ALARA practices to adheie to during the evolution.-

. Equipment problems, high" noise areas etc. that might affect the evolution.

4. All participants are aware of their responsibilities.

5. Everyone involved had the opportunity to ask any questions.

6. _When evolution is _ complete, the activity is debriefed to determine lessons-learned and to follow up on any equipment deficiencies.

Total

- Average Points -

Results discussed with individual (s) yes __ no Comments

,\\.

p Observer Assistant Ops Manager OWOC 1-oM.13.1-17 Rev.1 Page 1 of 1 I

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. Approved

~

.a Operations Manager Form 18 9

Work Observationform V

" GENERAL WORK PRACTICES" Observer Date Work Activity Observed POINTS 1 = Unsatisfactory - Did not meet the expe:tation.

2 = Satisfactory - Fully met the expectation.

3 = Exemplary Exceeded the expectation.

Expectations Points

1. Procedure is used at the work site and the level of use is adhered to.-

2. The worker (s) exhibited self-checking techniques (STAR).

3. Proper Safety /HP/ALARA practices are observed.

4. Worker (s)hre maintaining Plant housekeeping to our standards.

5. Worker (s) are knowledgeable of their job responsibiMies/aswgnments.

,m

6. Equipment deficiencies are followed up with a TR or CR as appropriate.

()

7. Provides effective pre-job briefs to CO's, and PEO's.

8. Worker (s) provided feedback to the control room / supervisor and kept them

. informed.

- Total Average Points Results discussed with individual (s) yes no Comments i

p.

')

Observer Assistant Ops Manager OWOC

'1 OM-13.1-18. Rev.1 Page 1 of 1

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'Appr ved w.

' Operations Manager Form 19 Wcrk Observationform

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v "SIIUTDOWN RISK-AWARENESS" Obse ver Date ___

POINTS 1 = Unsatisfactory - Did not meet the expectation.

2 = Satisfactory - Fully met the expectation.

3 = Exemplary - Exceeded the expectation.

Expectations Points I; Shutdown Risk status reviewed at shift turnover.

2._ Control Operator accurately and completely fills out Shutdown Risk --

assessment in accordance with OP-240.

3. PEOs locate all Shutdown Risk Signs on rounds.-

1 PEOs are knowledgeable of the systems that are credited for Shutdown Risk.

5. US/COs knowledgeable of available systems for Shutdown Risk.

' 6. US/COs aware of mitigative strategiedcontingency actions if a credited train is

(

)

-lost (i.e. spent fuel pool cooling,4160 volt power, shutdown cooling, etc.)

7. US/CO/PEOs aware of work in progress that have the potential to affect any systems being used or credited toward shutdown risk

8. Crew actively pursues issues relating to Operability / Availability of major equipment anociated with kmping the cortifuel pool cool.-

- Total Average Points Results discussed with individual (s) yes no Comments g

Observer Assistant Ops Manager OWOC 6-OM-13.1-19. Rev.1 Page 1 of 1

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