ML20140J287

Discusses 970529 Meeting W/Util at Waterford Emergency Offsite Facility on Continuing Efforts to Improve Performance at Plant

ML20140J287
Person / Time
Site:	Waterford
Issue date:	06/16/1997
From:	Gwynn T NRC OFFICE OF INSPECTION & ENFORCEMENT (IE REGION IV)
To:	Dugger C ENTERGY OPERATIONS, INC.
References
NUDOCS 9706190352
Download: ML20140J287 (31)

Text

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t.# N%g UNITED STATES i

t NUCLEAR REGULATORY COMMISSION

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S REGloN IV 611 RYAN PLAZA DRIVE. SulTE 400 b /

ARLINGYoN, TEXAS 76011-8064 9 ***'

JUN I 6.1997 I

l Charles M. Dugger, Vice President Operations - Watorford 3 Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066

SUBJECT:

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN (FOCUS) MEETING

Dear Mr. Dugger:

This refers to the public meeting conducted at the Waterford emergency offsite facility on 1

May 29,1997. This meeting related to a discussion presented to NRC Headquarters and

. Region IV personnel on continuing efforts to improve performance at Waterford 3. The I

presentation was focused on the ability of the licensee to identify plant problems and the strategies that were being adopted to address these efforts.

We appreciated your presentation on this aspect of your FOCUS plan and the overview of other plan sections that were discussed during the meeting.

We are looking forward to the agreed upon bimonthly update meetings on your progress in

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another area addressed by the plan. The specific topic and the date of the next meeting will be identified in the near future.

In accordance with Section 2.790 of the NRC's " Rules of Practice," Part 2, Title 10, Code of Federal Regulations, a copy of this letter will be placed in the NRC's Public Document Room.

Should you have any questions concerning this matter, we will be pleased to discuss them with you.

i Sincerely,

/

L,

/

/

W irec /

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Thomas P. Gw n,

or Division of Rea to Proje t Docket No.: 50-382 License No.: NPF-38

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Attachment:

l Licensee Presentation l

l lllllE!Il}I! ISIS.I 9706190352 970616 PDR ADOCK 05000382 F

PDR

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4 Entergy Operations, Inc. i

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cc:

Executive Vice Presirtent and l

Chief Operating Officer Entergy Operations, Inc.

l P.O. Box 31995 l

Jackson, Mississippi 39286-1995

. Vice President, Operations Support Entergy Operations, Inc.

j P.O. Box 31995 4

Jackson, Mississippi 39286-1995 I

I Wise, Carter, Child & Caraway P.O. Box 651 Jackson, Mississippi 39205

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General Manager, Plant Operations Waterford 3 SES Entergy Operations, Inc.

P.O. Box B -

Killona, Louisiana 70066 1

J Manager - Licensing Manager I

Waterford 3 SES Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066 Chairman -

Louisiana Public Service Commission One American Place, Suite 1630 Baton Rouge, Louisiana 70825-1697 Director, Nuclear Safety &

Regulatory Affairs Waterford 3 SES Entergy Operations, Inc.

P.O. Box B Killona, Louisiana ~ 70066 William H. Spell, Administrator j

Louisiana Radiation Protection Division P.O. Box 82135 Baton Rouge, Louisiana 70884-2135

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Entergy Operations, Inc. Parish President St. Charles Parish P.O. Box 302 Hahnville, Louisiana 70057 Mr. Williarn A. Cross Bethesda Licensing Office 3 Metro Center Suite 610 i

Bethesda, Maryland 20814 Winston & Strawn i

1400 L Street, N.W.

Washington, D.C. 20005-3502 1

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1

Entergy Operations, Inc. JUN I 61997 1

bec to DCD (IE45) bcc distrib. by RIV:

Regional Administrator Resident inspector DRP Director DRS-PSB Branch Chief (DRP/D)

MIS System

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Project Engineer (DRP/D)

RIV File Branch Chief (DRP/TSS) i DOCUMENT NAME: R:\\_WAT\\WTS-29MS.DRP To receivyopy of document indicate in box: "k" = Copy without encosures "E" = Copy with encbsures "N" = No copy p

RIV:C:DJpjD, g D:DRP l Jj l

l PHHapg V TPGwynn(T y 6/ p/97 i

6/ [/97 OFFICIAL RECORD COPY 100012

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l Entergy Operations, Inc. l JUN l 61997 bec to DCD (IE45) bec distrib. by RIV:

Regional Administrator.

Resident inspector DRP Director -

DRS-PSB Branch Chief (DRP/D)

MIS System Project Engineer (DRP/D)

RIV File Branch Chief (DRP/TSS)

J DOCUMENT NAME: R:\\_WAT\\WTS-29MS.DRP To receivJeopy of documen)tndicate in box: " = Copy without enclosures

• E" = Copy with enclosures "N" = No copy RIV:C:DFfjDaf D:DRP fy l

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6/ (/97 OFFICIAL RECORD COPY l

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W ATERFORD SES - UNIT 3

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LEADING THE WAY TO EXCELLEkCE

,Wai&,5 sa.c1 neh W3 / NRC Management Meeting BI-MONTHLY IMPROVEMENT PLAN May 29,1997 Entergy Operations, Inc.

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Waterforc Performance Im:!rovement P an Agenca j!!@d V5N e Introductions C. Dugger/

E. Merschoff e Overview ofimprovement Plan T. Leonard e Goal 3 Find Our Own Problems E. Ewing /

G. Pierce e Open Discussion All

Overview i

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e 23 i

L. < :g

%: dW;g;e March 24,1997 Commitment to Docket

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e Resolved Direction of Plan i

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e Established the Right Group

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l e Submitted May 9,1997 s

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Performance Improvement Plan Criteria t

I" e Things NEEDED, Not Things Wanted j

e Measurable and Understandable l

e Closure to the FQCUS Plan i

e Ownership j

i e Communicated to Employees I

e Meet the Commitment i

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l

Development o"the Improvement Plan i

Ghh epm o Sources

+ FOCUS Plan

+ True North Goals

+ Departmental Goal Alignment Effort l

+ > 20 Lists

+ Regulatory; Resident Issues; Commitments j

+ Backlogs; Design; Condition Reports; Operator Work Arounds i

+ Refuel 8 Scope

+ Problem Killer List

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i Categorized to Selectec j

True North Goals

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1.

Operate Waterford 3 safely.

t 2.

Maintain equipment in top notch working order.

3.

We should find our own problems.

1R3! b 4.

Expeditiously fix problems once.

5.

Recognize employee efforts.

i 6.

Encourage and develop all employees.

7.

Run effective, short outages.

S 8.

Spend our resources wisely.

9.

Procedures are to be simple, clear, correct and followed.

10. Make Waterford 3 the cleanest station in the country.

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i Measurement and Ownership 8

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e 6 Goals e 15 Strategies with 9 Sponsors e 98 Actions with 52 Owners e 14 Measures i

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4 Monitoring and Reaorting Progress i

kiins e Dedicated Plan Coordinator gg c.

e Weekly Update i

+

VP, Operations

+

Strategy Sponsors j

e Monthly Status Report

+

Monthly Management Review l

+

CEO/ COO

+

VP, Operations and Staff f

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+

Monthly Plan Status to Employees j

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e Bi-Monthly Update with NRC l

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~O' Summary e Plan Submitted May 9,1997 e Supporting Plans for Each ACTION e implementation Active e Commitment to Achieve Results Exists I

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[h; - ].~hy We Should Find Our Own Problems i

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i Early Ewing i

Greg Pierce i

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Strategies yy.,

Eisd,i e Conduct Thorough and Comprehensive Root 7"

Cause Analyses

~ e Continue to Aggressively identify Plant Problems o Measure Critical Parameters to Aggressively Ic.entify Equipment Problem Areas e Upgrade the Effectiveness of Audit and Assessment Programs 4

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$did, e Continue to Encourage Reporting of Issues i

Promptly i

e Continue Rewarding Prompt Identification i

e Assess CR Process and Implement Changes to Make the Process Less Burdensome on Users (Improve Customer Satisfaction)

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' 997 Assessments (Corporate & INPO)

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- ~m4 e Maintenance (January,1997) e VPA Mid-Cycle Review (Part 1) (May,1997)

Engineering (4 Assessments)(June,1997) e e

Operations (June,1997) e Radiation Protection (June,1997) e Training (June,1997) e Chemistry (July,1997) i e

Management (VPA Mid-Cycle Review - Part 2) (July,1997) lNPO Assists Operations (Configuration Control) (February,1997) e e

Maintenance (Work Management) (March,1997) e Engineering (System Engineering; Roles, Responsibilities, i

l Effectiveness)(March,1997) e INPO Plant Evaluation (November,1997)

I WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN True North Goal: 3. We Should Find Our Own Problems

.N Action Due Date Status Owner Phone Reference p

MNyd Strategy: A - Conduct thorough and comprehensive ppwA)

Root Cause Analyses 7

Sponsor: E.C. Ewina

1. Assess the Root Cause Analysis (RCA) process and 3131/98 G.L Fey 6323 FOCUS Plan implement changes as necessary to improve the process

1. Develop assessment plan.

7/1S7 G.L Fey 6323

2. Identify the assessors.

7/15/97 G.L Fey 6323

3. Start assessment.

9/15/97 G.L Fey 6323 l

4. Assessment exit.

9/26/97 G.L Fey 6323 6

5. Implement changes as necessary.

2/28S 8 G.L Fey 6323 i

Strategy: B - Continue to aggressively identify plant problems Sponsor: E.C. Ewing

1. Assess the Condition Report process, implement 12/31/97 G.L Fey 6323 FOCUS Plan changes and train personnel to improve process effectiveness

1. Implement changes to CR process identified by 11/30/97 G.L Fey 6323 Corrective Action Assessment.

I

2. Train W3 empicrees on CR process chances.

11/30/97 G L Fey 6323 i

2. Assess the process of identification of adverse trends 3131/98 G.L Fey 6323 GMPO Staff

1. Develop assessment plan.

12/15/97 G.L Fey 6323 g

2. Identify the assessors.

1/9/98 G.L Fey 6323

3. Start assesstnent.

2/16/98 G.L Fey 6323

4. Assessment exit.

2/27/98 G.L. Fey 6323 Strategy: C - Measure critical parametsrs to aggressively identify equipment problem areas Sponsor: D.W. Vinci

1. Establish roles, responsibilities and accountabilities 12/31/97 G.L. Fey 6323 Team recomm.

for evaluating equipment trend information and t

forwardmg the results to IHEA for inclusion into the

. GlobalTrend System

1. Re-evaluate corrective actions developed in CR 95-514.

7/15/97 G.L Fey 6323 l

Priority 1 commitments are displayed in Red Bold text 1

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN True North Goal: 3. We Should Find Our Own Problems 1

M Action Due Date Status Owner Phone Reference i UL dDj

2. Revise UNT-007-025,

• Plant Trend Program" to incorporate 10/15/97 G.L Fey 6323 O c AR~~

trend roles and responsibilities.

3. Conduct UNT-007-025 training for responsible trenders 9/15/97 G.L Fey 6323 and their rwsTwi Strategy: D - Upgrade the effectiveness of audit and assessment programs Soonsor-F.J. Drummand j

1. Redefine and reinforce management expectations for 9/30/97 G.D. Pierce 6485 FOCUS Plan i

the performance of the Quality Assurance (QA)

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organization

2. Conduct an assessment of the QA organization.

12/31197 G.D. Pierce 6485 FOCUS Plan l

Evaluate its effectiveness, including an evaluation of technical expertise and capabilities. Implement the assessment recommendations.

I

3. Develop guidelines and implement a sitewide 9/30/97 G.E. Wilson 6657 FOCUS Plan assessment oversight process l

1. Develop a Departmental Assessment process guideline.

5/23/97 Complete G.E. Wilson 6657

2. Benchmark assesstnent activity of sileast one (1) other site.

5/23/97 Complete G.E. Wilson 6657

3. Develop an assessment oversight guidelines documert.

6/30/97 G.E. Wilson 6657

4. Establish the Waterford Site Master Assecsment Schedule.

6/30/97 G.E. Wilson 6657

5. Develop an Assessment Performance Results Database and 7/15/97 G.E. Wilson 6657 Assessment Reuwmw:dations and Achons Database.

6. Establish and implement an assessment recommendation 7131/97 G.E. Wilson 6657 response methodology.

j

7. Establish and implement an Assessment Performance Results 8/28/97 G.E. Wilson 6657 i

Database analysis / feedback process to management and to i

the assessment and audit processes.

8. Maintain the Waterford Site Master Assessment Schedule.

9/30/97 G E. Wilson 6657

4. An independent corporate assessment team, led by 9/30/97 R.D. Peters 6465 Team recomm.

the Chief Operating Officer, will conduct an assessment to evaluate plant performance as well as to evaluate the effectiveness of Waterford 3 and Corporate assessments Priority 1 commitments are displayed in Red Bold text

'l Performance Measures

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Condition Report Initiation Rate 350 100 7

i 300

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--+- Goal-Self-identify >

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98% of CR's 0

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90 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1996/1997 l

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Open Adverse Trends l

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] Configuration Control l Design Eng

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CR-95-0691 l Securty Work Practice l Securty l

CR-95-0953 l FME Concems l Mech Maint l

CR-96-0471 l Inadequate 50.59 Reviews l Licensing l

CR-96-0497 l TS/TRM Recognition Problems.

l Operations l

j CR-96-0619 l FSAR Disc epancies l Liceresing l

CR-96-0921 l Labeling l Operations l

-CR-96-0969 l COLSS (Falures) lRE&P l

CR-96-1162 l ControlRoom Ventiation l SE -Mech l

CR-96-1259 l MaterialStorage Problems in Plant l Maintenance l

CR-96-1278 l MS-116 A&B (PoorOperation) lSE-BOP l

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CR-96-1523 l PZR Setpoint Low Annunciator l SE -Elect l

l CR-96-1534 l ReactorTrip Breakers Not Closing l SE - Elec l

CR-96-1841 l MaterialControl lMP&C l

f CR-96-1844 l AirIntrusion / Hydraulc Transient l SE -Mech l

CR-96-1949 l Procedure inadequacy l Business Serv.

l CR-96-1950 l Procedure Non-Complance l Plant Ops l

CR-97-0103 l Seismic Supports for Solenoid Valve Conduts l DE -Mech l

CR-97-0325 l Expired Shelf Life lMP&C l

CR-97-0655 l Safe Work Practices l Rad Protection l

CR-97-0990 l Weld Program implementation lPMM l

CR-97-1223 l SIMS Inaccuracies l DE -P/P l

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MY? e Be Intrusive e Be Active, Objective & independent e Expand & Strengthen Expertise e Revitalize Organization - Build on Successes e Improve Communications with Site NRC i

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e Identify / Address Cultural / Behavioral Issues i

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