ML20140J287

Discusses 970529 Meeting W/Util at Waterford Emergency Offsite Facility on Continuing Efforts to Improve Performance at Plant

ML20140J287
Person / Time
Site:	Waterford
Issue date:	06/16/1997
From:	Gwynn T NRC OFFICE OF INSPECTION & ENFORCEMENT (IE REGION IV)
To:	Dugger C ENTERGY OPERATIONS, INC.
References
NUDOCS 9706190352
Download: ML20140J287 (31)

Text

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t.# N%g UNITED STATES i

. .,.- t NUCLEAR REGULATORY COMMISSION l

[.\% S REGloN IV I 611 RYAN PLAZA DRIVE. SulTE 400

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ARLINGYoN, TEXAS 76011-8064 JUN I 6.1997 I l Charles M. Dugger, Vice President '

Operations - Watorford 3 '

Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066

SUBJECT:

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN (FOCUS) MEETING

Dear Mr. Dugger:

This refers to the public meeting conducted at the Waterford emergency offsite facility on ,

May 29,1997. This meeting related to a discussion presented to NRC Headquarters and 1

. Region IV personnel on continuing efforts to improve performance at Waterford 3. The presentation was focused on the ability of the licensee to identify plant problems and the I strategies that were being adopted to address these efforts.

We appreciated your presentation on this aspect of your FOCUS plan and the overview of '

other plan sections that were discussed during the meeting.  !

We are looking forward to the agreed upon bimonthly update meetings on your progress in '[

another area addressed by the plan. The specific topic and the date of the next meeting  !

will be identified in the near future. ,

In accordance with Section 2.790 of the NRC's " Rules of Practice," Part 2, Title 10, Code of Federal Regulations, a copy of this letter will be placed in the NRC's Public Document Room.

Should you have any questions concerning this matter, we will be pleased to discuss them with you. i Sincerely, ,

/ L, . ..

/ -

/

W \

irec or

/

Thomas P. Gw n, Division of Rea to Proje t Docket No.: 50-382 License No.: NPF-38

/ ,

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Attachment:

l Licensee Presentation l l lllllE!Il}I! ISIS.I l l

9706190352 970616 PDR ADOCK 05000382 F PDR I

.- . _~. . . . . . - - - - - . -... . ~ = . _ . . -

4 Entergy Operations, Inc. i

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cc:  !

Executive Vice Presirtent and l Chief Operating Officer Entergy Operations, Inc.

l P.O. Box 31995 Jackson, Mississippi 39286-1995 l

. Vice President, Operations Support Entergy Operations, Inc. j P.O. Box 31995 4 Jackson, Mississippi 39286-1995 I Wise, Carter, Child & Caraway I P.O. Box 651 Jackson, Mississippi 39205

~

General Manager, Plant Operations  :

Waterford 3 SES '

Entergy Operations, Inc. '

P.O. Box B -

Killona, Louisiana 70066 1

J Manager - Licensing Manager I Waterford 3 SES Entergy Operations, Inc.

P.O. Box B Killona, Louisiana 70066 l 1

l Chairman -  ;

Louisiana Public Service Commission One American Place, Suite 1630 Baton Rouge, Louisiana 70825-1697 Director, Nuclear Safety &

Regulatory Affairs Waterford 3 SES Entergy Operations, Inc.

P.O. Box B Killona, Louisiana ~ 70066

William H. Spell, Administrator  ;

j Louisiana Radiation Protection Division '

P.O. Box 82135 Baton Rouge, Louisiana 70884-2135

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Entergy Operations, Inc. l Parish President  !

St. Charles Parish l P.O. Box 302 ,

Hahnville, Louisiana 70057 l

! I Mr. Williarn A. Cross Bethesda Licensing Office 3 Metro Center Suite 610 i Bethesda, Maryland 20814 l Winston & Strawn i 1400 L Street, N.W. .

Washington, D.C. 20005-3502 l

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Entergy Operations, Inc. JUN I 61997 ,

1 bec to DCD (IE45) bcc distrib. by RIV:

Regional Administrator Resident inspector DRP Director DRS-PSB ~

Branch Chief (DRP/D) MIS System Project Engineer (DRP/D) RIV File Branch Chief (DRP/TSS) i DOCUMENT NAME: R:\_WAT\WTS-29MS.DRP To receivyopy of document indicate p in box: "k" = Copy without encosures "E" = Copy with encbsures "N" = No copy RIV:C:DJpjD, g D:DRP l Jj l l PHHapg V TPGwynn(T y 6/ p/97 6/ [/97 '$

i OFFICIAL RECORD COPY 100012

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l Entergy Operations, Inc. l JUN l 61997 bec to DCD (IE45) bec distrib. by RIV:

Regional Administrator. Resident inspector DRP Director - DRS-PSB Branch Chief (DRP/D) MIS System Project Engineer (DRP/D) RIV File Branch Chief (DRP/TSS)

J DOCUMENT NAME: R:\_WAT\WTS-29MS.DRP To receivJeopy of documen)tndicate in box: " = Copy without enclosures *E" = Copy with enclosures "N" = No copy RIV:C:DFfjDa lf D:DRP fy l PHHapJ f TPGwynn(T Y 6/ p/97 j 6/ (/97 ' '

OFFICIAL RECORD COPY l

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LEADING THE WAY TO EXCELLEkCE sa.c1 ,Wai&,5 neh W3 / NRC Management Meeting BI-MONTHLY IMPROVEMENT PLAN May 29,1997 Entergy Operations, Inc.

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Waterforc Performance Im:!rovement P an Agenca j!!@d V5N e Introductions C. Dugger/

E. Merschoff e Overview ofimprovement Plan T. Leonard e Goal 3 Find Our Own Problems E. Ewing /

G. Pierce e Open Discussion All

Overview e

. . . , i 23 L . < :g

%: dW;g; e March 24,1997 Commitment to Docket

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e Resolved Direction of Plan i

e Established the Right Group

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l e Submitted May 9,1997 I

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! Performance Improvement Plan Criteria I" e Things NEEDED, Not Things Wanted e Measurable and Understandable e Closure to the FQCUS Plan e Ownership e Communicated to Employees e Meet the Commitment

Development o"the Improvement Plan ,

e Ghh pm o Sources

+ FOCUS Plan

+ True North Goals

+ Departmental Goal Alignment Effort

+ > 20 Lists

+ Regulatory; Resident Issues; Commitments

+ Backlogs; Design; Condition Reports; Operator Work Arounds

+ Refuel 8 Scope

+ Problem Killer List

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Categorized to Selectec

True North Goals

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9

1. Operate Waterford 3 safely.

2. Maintain equipment in top notch working order.

3. We should find our own problems.

4. Expeditiously fix problems once. 1R3! b

5. Recognize employee efforts.

6. Encourage and develop all employees.

7. Run effective, short outages.  % S

8. Spend our resources wisely.

9. Procedures are to be simple, clear, correct and followed.

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10. Make Waterford 3 the cleanest station in the country.

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Measurement and Ownership 8 i Id j

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t e 6 Goals e 15 Strategies with 9 Sponsors e 98 Actions with 52 Owners e 14 Measures l

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Monitoring and Reaorting Progress kiins Dedicated Plan Coordinator gg e c.

e Weekly Update

+ VP, Operations

+ Strategy Sponsors e Monthly Status Report

+ Monthly Management Review

+ CEO/ COO

+ VP, Operations and Staff f

+ Monthly Plan Status to Employees A

e Bi-Monthly Update with NRC 4

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O O ~O' Summary e Plan Submitted May 9,1997 e Supporting Plans for Each ACTION e implementation Active e Commitment to Achieve Results Exists I

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[h; - ].~hy We Should Find Our Own Problems i i

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Early Ewing

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Strategies yy . ,

Eisd,i e Conduct Thorough and Comprehensive Root 7" .

Cause Analyses .

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e Continue to Aggressively identify Plant Problems o Measure Critical Parameters to Aggressively Ic.entify Equipment Problem Areas e Upgrade the Effectiveness of Audit and Assessment Programs 4

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o o o 'l V/here We Are Going a

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$did, e Continue to Encourage Reporting of Issues Promptly i

e Continue Rewarding Prompt Identification e Assess CR Process and Implement Changes to i Make the Process Less Burdensome on Users  !.

(Improve Customer Satisfaction)

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' 997 Assessments (Corporate & INPO)

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1 Corporate

- ~m4 e Maintenance (January,1997) e VPA Mid-Cycle Review (Part 1) (May,1997) e Engineering (4 Assessments)(June,1997) e Operations (June,1997) e Radiation Protection (June,1997)

! e Training (June,1997) .

e Chemistry (July,1997) e Management (VPA Mid-Cycle Review - Part 2) (July,1997) lNPO Assists e Operations (Configuration Control) (February,1997) e Maintenance (Work Management) (March,1997) i e Engineering (System Engineering; Roles, Responsibilities, l Effectiveness)(March,1997) e INPO Plant Evaluation (November,1997)

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN True North Goal: 3. We Should Find Our Own Problems p .N Action Due Date Status Owner Phone Reference MNyd Strategy: A - Conduct thorough and comprehensive ppwA) Root Cause Analyses 7 "

Sponsor: E.C. Ewina

1. Assess the Root Cause Analysis (RCA) process and 3131/98 G.L Fey 6323 FOCUS Plan implement changes as necessary to improve the process

1. Develop assessment plan. 7/1S7 G.L Fey 6323

2. Identify the assessors. 7/15/97 G.L Fey 6323

3. Start assessment. 9/15/97 G.L Fey 6323

4. Assessment exit. 9/26/97 G.L Fey 6323 i 5. Implement changes as necessary. 2/28S 8 G.L Fey 6323 Strategy: B - Continue to aggressively identify plant ,

, problems Sponsor: E.C. Ewing

1. Assess the Condition Report process, implement 12/31/97 G.L Fey 6323 FOCUS Plan changes and train personnel to improve process effectiveness

1. Implement changes to CR process identified by 11/30/97 G.L Fey 6323 Corrective Action Assessment.

2. Train W3 empicrees on CR process chances. 11/30/97 G L Fey 6323 i

2. Assess the process of identification of adverse trends 3131/98 G.L Fey 6323 GMPO Staff -

g 1. Develop assessment plan. 12/15/97 G.L Fey 6323

2. Identify the assessors. 1/9/98 G.L Fey 6323  !

3. Start assesstnent. 2/16/98 G.L Fey 6323  ;

4. Assessment exit. 2/27/98 G.L. Fey 6323 Strategy: C - Measure critical parametsrs to aggressively  ;

. identify equipment problem areas Sponsor: D.W. Vinci

1. Establish roles, responsibilities and accountabilities 12/31/97 G.L. Fey 6323 Team recomm.

for evaluating equipment trend information and t forwardmg the results to IHEA for inclusion into the

. GlobalTrend System  :

1. Re-evaluate corrective actions developed in CR 95-514. 7/15/97 G.L Fey 6323 l Priority 1 commitments are displayed in Red Bold text ,

1

WATERFORD 3 PERFORMANCE IMPROVEMENT PLAN ,

True North Goal: 3. We Should Find Our Own Problems 1 M Action Due Date Status Owner Phone Reference i UL dDj 2. Revise UNT-007-025,

• Plant Trend Program" to incorporate 10/15/97 G.L Fey 6323 O c AR~~ trend roles and responsibilities.  !

3. Conduct UNT-007-025 training for responsible trenders 9/15/97 G.L Fey 6323 ,

and their rwsTwi Strategy: D - Upgrade the effectiveness of audit and assessment programs  ;

Soonsor- F.J. Drummand j

1. Redefine and reinforce management expectations for 9/30/97 G.D. Pierce 6485 FOCUS Plan i the performance of the Quality Assurance (QA) organization ,

2. Conduct an assessment of the QA organization. 12/31197 G.D. Pierce 6485 FOCUS Plan Evaluate its effectiveness, including an evaluation of technical expertise and capabilities. Implement the  ;

assessment recommendations. "

I

3. Develop guidelines and implement a sitewide 9/30/97 G.E. Wilson 6657 FOCUS Plan assessment oversight process l

1. Develop a Departmental Assessment process guideline. 5/23/97 Complete G.E. Wilson 6657  !

2. Benchmark assesstnent activity of sileast one (1) other site. 5/23/97 Complete G.E. Wilson 6657

3. Develop an assessment oversight guidelines documert. 6/30/97 G.E. Wilson 6657  !

4. Establish the Waterford Site Master Assecsment Schedule. 6/30/97 G.E. Wilson 6657

5. Develop an Assessment Performance Results Database and 7/15/97 G.E. Wilson 6657 ,

Assessment Reuwmw:dations and Achons Database.

6. Establish and implement an assessment recommendation 7131/97 G.E. Wilson 6657  ;

response methodology. j

7. Establish and implement an Assessment Performance Results 8/28/97 G.E. Wilson 6657 i Database analysis / feedback process to management and to i the assessment and audit processes.

8. Maintain the Waterford Site Master Assessment Schedule. 9/30/97 G E. Wilson 6657

4. An independent corporate assessment team, led by 9/30/97 R.D. Peters 6465 Team recomm.

the Chief Operating Officer, will conduct an assessment to evaluate plant performance as well as to evaluate the effectiveness of Waterford 3 and Corporate assessments Priority 1 commitments are displayed in Red Bold text

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Performance Measures .

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i Condition Report Initiation Rate 350 _

100 7 i

300

= = = = = = = = = = = = = = =- - 98 j 4 250 ~

- C'3 Non-Significant g

DC 200 - - - -

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M Significant a j l

150 -- ~

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-+-Rolling average % l 100 -- - - - - - - -

8 --+- Goal- Self-identify > __ gg 50 -- - - - - - - 98% of CR's _

0 ':  : ": -l ": '  :  :  :  :  :  :  :  :  : 90 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1996/1997

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Open Adverse Trends

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% gi;JJ CR-94-0761 ] Configuration Control l Design Eng [

CR-95-0691 l Securty Work Practice l Securty l CR-95-0953 l FME Concems l Mech Maint l CR-96-0471 l Inadequate 50.59 Reviews l Licensing l CR-96-0497 l TS/TRM Recognition Problems. l Operations l CR-96-0619 l FSAR Disc epancies l Liceresing l CR-96-0921 l Labeling l Operations l

-CR-96-0969 l COLSS (Falures) lRE&P l CR-96-1162 l ControlRoom Ventiation l SE -Mech l CR-96-1259 l MaterialStorage Problems in Plant l Maintenance l .

CR-96-1278 l MS-116 A&B (PoorOperation) lSE-BOP l CR-96-1523 l PZR Setpoint Low Annunciator l SE -Elect l l

CR-96-1534 l ReactorTrip Breakers Not Closing l SE - Elec l CR-96-1841 l MaterialControl lMP&C l CR-96-1844 l AirIntrusion / Hydraulc Transient l SE -Mech l  ;

CR-96-1949 l Procedure inadequacy l Business Serv. l CR-96-1950 l Procedure Non-Complance l Plant Ops l CR-97-0103 l Seismic Supports for Solenoid Valve Conduts l DE -Mech l ,

CR-97-0325 l Expired Shelf Life lMP&C l CR-97-0655 l Safe Work Practices l Rad Protection l CR-97-0990 l Weld Program implementation lPMM l ,

CR-97-1223 l SIMS Inaccuracies l DE -P/P l

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~l Quality Assurance t MY? e Be Intrusive

e Be Active, Objective & independent .

e Expand & Strengthen Expertise e Revitalize Organization - Build on Successes

e Improve Communications with Site NRC i

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e Identify / Address Cultural / Behavioral Issues

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