ML20140E123

Mod 15 to Contract NRC-31-92-241

ML20140E123
Person / Time
Issue date:	06/06/1997
From:	Thompson R, Wiggins E NRC OFFICE OF ADMINISTRATION (ADM), SMALL BUSINESS ADMINISTRATION, US ROBOTECH, INC.
To:
References
CON-FIN-L-1372, CON-NRC-31-92-241 NUDOCS 9706110248
Download: ML20140E123 (11)

Text

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DCD b WNIRACT I N PAGE F AMENDMENT OF SOLICITATION / MODIFICATION OF CONTRACT

3. EFFECTIVE DATE l PAhES ,

2. AMENDMENT / MODIFICATION NO. 4. REQUISITION / PURCHASE REQ. NO. 5. PROJECT NO.

Fifteen (15) See item no. 15(c) RG1V 97-245, dtd 4/10/97

6. ISSUED BY CODE 7. ADMINISTERED BY CODE I (if other than item 6)

! U.S. Nuclear Regulatory Consnission U.S. Nuclear Regulatory Commission i

Div of Contracts and Div. of Contracts and l Property Management Property Management j Two White Flint North - MS T-712 Two White Flint North - MS T-712 Washington,.D.C. 20555 Washington, D.C. 20555

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP code) 9A. AMENDMENT OF SOLICITAllON NO.

l. PRIME: U.S. Small Business Admin.

( Attn: Bertha Rosales, MSB/ COD Div.

4300 Amon Carter Blve, Ste 114 98. DATED (SEE ITEM 11) l-l Ft. Worth, iX 76155 SUB: U.S. Robotech, Inc.

305 NE toop, Ste 602 10A. MODIFICATION OF CON 1RACT/ ORDER AO.

Ft. Worth, TX 76053 7217 x NRC-31-92 241 i

. Tech POC: Roy Thompson 817 284-9866 i 106. DATED (SEE ITEM 13) l l

I FAC!LITY CODE CODE I 11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS  !

\

j O The above nunbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers O is extended, O is not extended. Offerors must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended Ly one of the following methods: (a) By completing items 8 and 15, (b By acknowledging receipt of this amendment on each copy of the offer submitte8; or (c) pies of the amendment;By separate letter or te egram which includes a reference to the solicitation and amendment )j and returning co numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT 1HE PLACE DESIGkATED FOR THE RECE!PT OF OFFERS PRIOR TO THE <

l NOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change  !

an of fer already submitted, such change may be made by, telegram or letter , prc'vided each telegram or letter makes reference to tne solicitation and this amendment, and is received prior to the opening hour and date specified, l

12. ACCOUNTING AND APPROPRIATION DATA (If required) l APPN NO: 31x0200 BOC: 252A B&R: 794-15 32-30-35 JOB CODE: L1372,  !

Obligate: 522,5$5.16 1

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS / ORDERS, i IT MODIFIES THE CONTRACT / ORDER NO. AS DESCRIBED IN ITEM 14.

A, THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN X THE CONTRACT ORDER NO. IN ITEM 10A. FAR 52.243 3 CHANGES - TIME AND-MATERIALS OR LABOR HOURS

8. THE ABOVE NUMBERED CONTRACT / ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in payir; j

office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

! C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED IN10 PURSUANT TO AUTHORITY OF:

i D. OTHER (Specify type of modification and authority) l l

1 l

I E. IMPORTANT: Contractor O is not, E is required to sign this document and return 3 copies to the issuing office.

l 14. DESCRIPTION OF AMENDMENT / MODIFICATION (Organized by UCF section headings, including solicitation / contract

.;ubject matter where feasible.)

See attached continuation pages.

1 D I

• A *\ A O 11UV9~

Except as provided berein terms and condit ions of tv document referenced in Item 9A or 1CA, as heretofore a

_ changed, remains unchanged, and allin full force and effect.

! 15A. NAME AND TITLt OF SIGNER (Type er print) 16A. NAME AND TITLE OF CONIRACTING OFFICER (Type or v ir-;

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l - tElois J. Wig irm

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_ MM/_DL i CTOR/0FFEROR /

ONMu 15C. DATE SIGNED C "'#*C'i"9 ffiC*#

168. UNiiED STATES /0F AMERICA 16C. DAJE S!CAEO gy ph tf /U.@ A c /. . m /j /,

(r niture oPtFso) authorized to signt /(-[, ~h 2 (Signature of Contracttng Officer) '/ ' hi dSN 7540-01-152-8070 30 105 STANDARD FORM 3d (REV.10-E3; PRf v!OUS EDITION UNUSASLE Prescribed by GSA

" '*" ('8 C'") 55 ?'3 9706110248 970606 PDR CONTR NRC-31-92-241 PDR . , , , , , , .

NRC-31-92-241 SBA No. 6-92-2-1042 Modification No. 15 Page 2 of 11 The purpose of this modification is to:

(1) Modify Article B.3 to add pricing for one Help Desk Technician during Option Year 4:

(2) Delete Article B.4 in its entirety and substitute an updated Article B.4 thereby increasing the ceiling by $22.535.16 from 5488.531.66 to

$511.066.82. and the obligated amount by 522.535.16 from 5463.426.83 to

$485.961 99. therefor:

(3) Add paragraph 4.8- TASK 8- MICROCOMPUTER USER SUPPORT SERVICES under Article C.1. subsection 4.0 DELINEATION OF TASKS / DELIVERABLE END ITEMS.

Modi fication 15 f ollows.

(1) Article B.3 is modified to add pricing for one Help Dest lechnician during Option Year 4 B.3.B OPTION YEAR 4 (9/30/96 - 9/29/97)

Labor Est. Unit Unit Amount Category Hours Price Help Desk Computer Technician 600* Hours ComDut er lechnicien 1.248* Hours Programmer / Computer Techn1clari 2.000* Hours Project Mandae 52** Hours TOTAL ESilMATED M A wnct nours oe. s.m m ,cium nq 10 rederal solida o

Fcser; ori ' . in o r t, ' v.<ei for ono manaq.'r ici i' i!' i ' icc

NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 3 of 11 (2) Article B.4 CONSIDERATION AND OBLIGATION, is deleted in its entirety and the following is substituted therefor:

B.4 CONSIDERATION AND OBLIGATION (a) The total estimated amount of this contract (ceiling) for the products / services ordered. delivered and accepted under this contract is $511.066.82. The Contracting Officer may unilaterally increase this amount as necessary for work to be placed with the Contractor during the contract period.

(b) The amount presently obligated with respect to this contract is

$485.961.99. The Contracting Officer may issue orders for work up to the amount presently obligatea. This obligated amount may be unilaterally increased from time to time by the Contracting Officer by written modification to this contract. The obligated amount shall, at no time. exceed the contract ceiling as specified in paragraph "a" above. When and if the amount (s) paid and payable to the Contractor hereunder shall equal the obligated amount. the Contractor shall not be obligated to continue l performance of the work unless and until the Contracting Officer i shall increase the amount obligated with respect to this contract. i Any work undertaken by the Contractor in excess of the obligated amount specified above is done so at the Contractor's sole risk. ,

1 (c) It is estimated that the amount currently obligated will cover l performance through 9/29/97 l (End of Clause)

(3) Article C.1. subsection 4.0 DELINEATION OF TASKS / DELIVERABLE END ITEMS 1s hereby modified by adding the following paragraph:

4.8 TASK 8 MICROCOMPUTER USER SUPPORT SERVICES 4.8.

1.0 BACKGROUND

The Resource Management Branch (RMB) of the Division of Resource Management and Administration. of the United States Nuclear Regulatory Commission (NRC).

Region IV (RIV). Arlington. TX. is responsible for providing technical assistance to regional personnel experiencing problems witn their office '

microcomputer hardware and the installed soft'.zare. The RMB also supports 'he operation and use of a regional office Local Area Network (LAN) in Arlington.

Texas. a field of fice in Walnut Creek. California. and fourteen remote user-sites in ten states. All LANS connect via Wide Area Network (WAN) or a dial-in

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i NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 4 of 11 l network with NRC's Headquarters in Washington. D.C. and regional offices in Atlanta Georgia. King of Prussia. Pennsylvania. and Lisle. Illinois.

An unexpected growth in LAN management workload prevents RMB staff from

, providing consistent timely support to microcomputer users through the NRC RIV Help Desk. Users are not trained in troubleshooting microcomputer hardware and software problems, and no other organization is staffed to support such requirements. Therefore, the RMB must rely on a private sector contractor for periodic Microcomputer support services.

4.8.2.0 OBJECTIVE The Contractor shall perform Microcomputer support services for the NRC's Region IV office in Arlington. Texas on a weekly on-call basis. The Contractor shall provide these services to augment NRC RIV Microcomputer support personnel during periods when scheduled projects and others will affect RMB response time to user requests for microcomputer support.

4.8.

3.0 DESCRIPTION

OF WORK NRC Microcomputer support services require interpersonal skills and a depth of knowledge in microcomputer software interactions with hardware configured to operate in a LAN environment. The ability to respond to urgent assignments and complete them with high quality results. while accomplishing such tasks within stringent time frames is essential. The contractor shall furnish Microcomputer user support services that address a users need in DOS.

Microsoft Windows 3.1 and Windows 95, Novell GroupWise 4.1, Wordperfect 5.1 and Corel Office Suite. The supplied services all relate to successful completion of the assigned functions and mission of the Nuclear Regulatory Coman ssion. NRC RIV requires support service in the following areas:

4.8.3.1 Microcomouter Suncort 4.8.3.1.1 delivery, setup. configuration of equipment / software:

4.8.3.1.2 software and hardware problem analysis and solution:

4.8.3.1.3 equipment inventory tracking:

4.8.3.1.4 limited iristruction with the user on the problem resolved with I eitner their hardware proolem. or their software application; I 4.8.3.1.5 analysis and solution of user t.AN problem (s):

1 4.8.3.1.6 microcomputer hardware maintenance troubleshooting and

NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 5 of 11 repair; and 4.8.3.1.7 respond to user requests for services.

4.8.4.0 TECHNICAL REQUIREMENTS The services provided shall support the current and future microcomputer hardware / software used by the NRC RIV staff. The contractor shall furnish an experienced and fully trained person to work the NRC RIV Microcomputer supoort Help Desk on a weekly on-call basis.

4.8.4.1 Microcomputer Suocort 4.8.4.1.1 Hardware and Software Support The contractor shall provide the necessary hardware and software support to the NRC Project Officer or designee on all deliveries. This support shall include:

inspecting. monitoring. Jerforming acceptance testing. and ,

recommending the accepta]ility of delivery, setup, and configuration of hardware and software delivered to the NRC's Region IV office in Arlington. Texas. Support will be provided, by phone and data communications. to one field office in Walnut Creek. California. and fourteen remote user-sites in ten states -

London. Arkansas: Steedman. Missouri: Glen Rose. Texas: Avila Beach. California: Fort Calhoun. Nebraska: Port Gibson.

Mississippi: Buckeye. Arizona: Richland. Washington; and Burlington. Kansas. Travel to remote sites is not required. The Contractor shall provide Hardware and software support for, but is i not limited to the following: I 1

ITEM OUANTITY (a) Desktop TRICOR IBM-Compatible 486 170 NEC and MICRON Pentium PCs. 28 ADS Pentiums: 2 l

Laptop:

AST. NEC and Texas Instruments. 47 ADS: 3 l

(b) Hewlett PackarJ Laser Printers. 3 Full size HP SSI's.

HP Laser Jet III. 4SI. and SL: 23 (c) HP2 and 1 HP3 scanner 2 (d) Microsoft Windows 3.X. 191 i l

1 NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 6 of 11 Microsoft Windows 95. 6 Microsoft Windows NT, 3 Wordperfect 5.1. 200 Lotus 123 for DOS. 200 Lotus for Windows 3.X. 1 Ami Pro. 1 Freelance Graphics, 1 Harvard Graphics, 2 Visio. 4  ;

Quatro Pro. 6 i Corel Wordperfect Office suite. 46 l Microsoft Access. 6 Microsoft Projects, et al. 3 4.8.4.1.2 Software and hardware oroblem analysis and solution The contractor shall analyze the nature of a user problem based upon either a i displayed error message. the hardware or software's inability to ,

function, or the user's description of their problem. determine l the root cause of the problem, and quickly have the user '

reestablished with the use of their hardware and software.

4.8.4.1.3 Eauioment inventory trackina The contractor shall document the changes that occur to the NRC RIV's hardware and software inventory. The documentation will be according to methods and  ;

means established by the Technical Monitor for this purpose. l 4.8.4.1.4 Limited instruction with the user on the oroblem resolved with either hardware oroblem. or software anolication The contractor shall explain in lay terms the nature of the user's problem. how the user's problem was corrected, and suggest what the user can do to avoid a repetition of the problem when the problem was user induced.

4.8.4.1.5 Analysis and solution of user LAN oroblems Upon the Contractor's determination that a user's problem is LAN related. and not a

function of the user's equipment nor the user's software the contractor shall refer the problem to the RIV LAN Administrator

! only.

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~. 4.8.4.1.6 Microcomouter hardware maintenance. troubleshootinq and repair The I contractor shall perform personal computer (PC) configuration

management (updates. optimization, et al .), determine whether a

problem is either software or hardware related. and if the problem

can be corrected in-house. When correcting a problem in-house is i not feasible the contractor shall refer a problem to the Technical Monitor for outside repair

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NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 7 of 11 4.8.4.1.7 Respond to user reauests for services The contractor shall 3rovide a response to NRC RIV user requests for services, within 1 lour after receiving the request. The interaction between the contractor and the user shall at all times be conducted in a friendly and professional manner, and the user's problem resolved expeditiously as possible.

4.8.4.1.8 General maintenance reauirements (a) The contractor shall document all trouble calls and the substitution of equipment. All such documentation shall be  !

monitored for trend analysis. NRC forms and methods shall be '

used to document maintenance calls handled and maintenance 1 actions taken.

(b) The contractor shall provide labor, and shall keep hardware '

and sof tware performing to manufacturers' specifications.  !

The contractor may be directed to install components that i the NRC will furnish.  ;

l (c) The contractor shall be responsible for maintaining all microcomputer hardware and software (See list in section ,

4.8.4.1.1). Hardware maintenance or repair may involve l removal and replacement of defective parts. The i removal / replacement process shall consist of board level I replacement. and does not include de-solder / solder or other  !

replacement of component-level items. Hardware maintenance '

shall also include moving. setting up and checking out equipment.

(d) The contractor shall be responsible for developing any appropriate maintenance request forms and procedures as directed by NRC. l (e) Software maintenance shall include continued maintenance of t local user software in place on the start date of the contract.

(f) As directed by the NRC Project Officer. the Contractor shall l maintain an awareness of new and emerging software, evaluate l the new and emerging software capabilities and make l

recommendation. when appropriate. on upgrades for all local user related software.

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! (g) Software maintenance shall also include installation and de- l

installation of the software.

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NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 8 of 11 4.8.5.0 REQUEST FOR SERVICES The contractor shall respond to requests for services from NRC request forms, memos, and telephone requests from the NRC Project Officer that will be followed-up by a written request for services. Some examples of these are:

equipment moves, access to new applications et al.

4.8.6.0 PROBLEM RESOLUTION AND TRACKING The contractor shall resolve and track problems reported by end-users. The status of all open problems shall be tracked and reported to the NRC Technical Monitor weekly with plans for resolution.

4.8.7.0 QUALIFICATIONS OF CONTRACTOR PERSONNEL a.8.7.1 Definitions (a) General Experience General experience is experience gained through a responsible position that directly or indirectly related to microcomputer systems and software functioning in a LAN environment. 1 Undergraduate study in a related field at an accredited college or '

university may be substituted for general experience. The formula to be applied is one academic year equal six (6) months of general experience. A maximum of four years of undergraduate study may be substituted for up to two (2) years of general experience.  ;

(b) Specialized Experience.

Specialized experience is recent work with microcomputers and software functioning in a LAN environment. Each academic year of graduate study in a job-related discipline may be substituted for applicable specialized ex3erience based on the following formula:

one (1) year graduate wort equals one (1) year specialized experience; nct to exceed two (2) years total.

4.8.7.2 Quali fications The qualifications for the Microcomputer support personnel are as follows:

4.8.7.2.1 Systems Engineer / Analyst PC and Network Support (Computer Systems ,

Analyst 11 or III) l This position requires a minimum of two (2) years commercial experience with IBM and IBM " compatible" microcomputers including.

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d NRC-31-92-241 SBA No. 6-92-2-1042 4

Modification No.15 .

! Page 9 of 11 l but not limited to, the tasks / duties described in the Statement of i Work. l 2

(a) Reauired Experience ,

(1) two (2) or more years of commercial experience with IBM and IBM " compatible" microcomputers. including installation.

programming and configuration management.

(2) two (2) or more years of application package implementation l on microcomputers, i.e. Wordperfect 5.1 & 6.1. Quattro-Pro, MS Access. Lotus Notes. Corel Presentations. Novell GroupWise and similar packages.

(3) two (2) or more years of experience with local area networks (LAN) in a Novell 3.X environment. 1 l

(b) Desirable Experience:

(1) 5 year's systems experience. hardware and software:

(2) MS certification preferable in Windows 3.1. Windows 95:

(3) Corel certification preferable:

(4) Token Ring network experience:

(5) college degree in a discipline related to job responsibilities. l 4.8.8,0 LEVEL OF EFFORT The contractor shall supply the services of a qualified Systems Engineer / Analyst PC and Network Support (Level II) person to work an estimated 600-hours

• on the NRC RIV Microcomputer support project. These services will be supplied on a weekly on-call basis. and wher, the NRC Project Officer or designee notifies the contractor work for a designated time to begin. The NRC Project Officer or desginee will follow-up all request for on-call service in writing within 5 working days after the verbal notification to the Contractor. The person selected to supply these services shall be available to start a forty (40) hour work week following two (2) business days notice to the contractor.

NRC-31-92-241 SBA No. 6-92-2-1042 Modification No.15 Page 10 of 11 4.8.9.0 HOURS OF WORK The contractor personnel shall work eight (8) hour.s a day. Work will begin at 7:30 a.m. and end at 4:15 p.m. with forty-five (45) unpaid minutes for a lunch break. These hours coincide with the NRC Region IV's core business hours, and any changes to the hours of work shall be approved by the NRC Project Officer.

4.8.10.0 SECURITY AND CERTIFICATION OF PERSONNEL The NRC requires that all contractor personnel undergo background investigations and receive clearances from the NRC Division of Security and Of fice of Personnel Management (OPM). Such clearances require United States cit 1zenship. Contractor personriel will be issued identification badges and will be expected to follow NRC standards of behavior and other rules. Failure to observe these rules and standards will result in removal and possible contract cancellation. The contractor must certify the qualifications of its employees before employment and remove any who fail to meet normal requirements. The government will not be responsible for illegal and/or irrational behavior of contractor personnel (See subsection H.7 NRCAR 2052.204-70 SECURITY (SEP 1993) and H.8 SECURITY REQUIREMENTS FOR AUTOMATED DATA PROCESSING SERVICES (FEB 1995) - Modification No. 8).

4.8.11.0 DOCUMENTATION OF WORK As a minimum, the contractor shall maintain a complete and accurate log of each trouble call. This log will contain time records showing the callers name, date and time of the trouble call. the nature of the trouble, when work on the trouble began and ended. and means to resolve the trouble. The contractor will use the RIV help desk tracking system to document completion of trouble calls.

4.8.12.0 GOVERNMENT FURNISHED HARDWARE AND SOFTWARE RESOURCES The contractor will work in an area that affords access to (1) microcomputers configured with user applications software for trouble shooting user problems by telephone. (2) copies of diagnostic software for troublesnooting user problems. and (3) tools for hardware installs and maintenance.

4.8.13.0 PLACE OF PERFORMANCE The Contractor shall perform the Microcomputer user support services at the NRC Region IV Office. 611 Ryan Plaza Drive. Suite 400. Arlington. Texas 76011 8064.

NRC-31-92-241 SBA No. 6-92-2-1042  :

Modification No. 15 l Page 11 of 11 4.8.14.0 DELIVERABLES l The contractor shall submit a monthly progress report of Microcomputer user support service activities within five (5) calendar days after month end.

These monthly reports may be in a letter type format and modified as required, with NRC - Contractor agreement. The report will include: l (a) Microcomputer actions and user problems I (b) Microcomputer difficulties (c) Project status (hours expended / hours remaining).

4.8.15.0 DISTRIBUTION OF THE REPORT The following shall receive a copy of the report:

(a) NRC RIV Project Officer t

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(b) NRC RIV Technical Monitor (c) NRC RIV Director, DRMA l

1 (d) NRC RIV Resource Management Branch Chief l

4. Summary of Obligations from date of award through this action:

Total FY92 obligation amount: 1 88.000.00 Total FY93 obligation amount:

$ 31.286.00 Total FY94 obligation amount: $ 96.000.00 Total FY95 obligation amount: 5 78.000.00 Total FY96 obligation amount: 1 87.342.83 Total FY97 obligation amount: 1105.333.16 CUMULATIVE TOTAL OF NRC OBLIGATIONS: 1485.961.99

. This modification obligates $22.535.16

5. All other terms and conditions remain unchanged.

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