Text

Individualized Learning Center Course Catalog Summer 1992
	ML20114B056
Person / Time
Issue date:	07/31/1992
From:	; NRC OFFICE OF PERSONNEL (OP)
To:	;
References
	NUREG-BR-0155, NUREG-BR-0155-V02-N3, NUREG-BR-155, NUREG-BR-155-V2-N3, NUDOCS 9208240318
	Download: ML20114B056 (74)
	v • d • e

N'x x

x xs

~%

i 1

r W~

s W

3D A.g.

,t,.

J y

"'~

L~

.,Y99p.,:,9 lenc09 L 00'

($ -) Qgy,

/

Ngg3,,,,

N s

N N

k A

1 a

~ $

'N k.2 k

f P

}A $, ? ~

/

Individualized Learning Center Course Catalog

+

Summer 1992 p

I Lencing _iararv L-b

/,.. ug%,

U. S. Nucioar Regulatory Commission

^

3 i Office of Personnel

! Training Complex s.,,..... -

j 1

v i

9208240318~920731

~

[

01 PDR:;

q,.

-, m _

7

/

l

. 8 ratoo%.

=

i Jr.

3..

b b

t c

- g - -.

f, Gs.

=..,*

i k

Most of us recognize that access to information is valuable. So is access to traiaing. Training at the Learning Center is easy to access and should become a part of your choice for barning, The programs in the 1. earning Center offer a wide range of information in quality instnictional formats

= that often include video or similar visual-media support. I encourage you to use the Learning Center as a resource for learning neiv information.

+

h m a a, ~

Paul E. Bird Directer, Office of Personnel i

t T

r 5

f i,, a L.,

m

+.

_i--,,,,_,....

, ~,.

. - - - _.. ~.,.. -...

..,,, -. -.... _ ~ -.

_ -. - -,. - ~ - -

.~

Individualized Learning Center Course. Catalog Summer 1992 7

l l'

i f

l -.

I l.

l.

E l

L t

l-a U.S. Nuclear Regulatory Commission Office of Personnel July 27,1992 j.

,-4.

4

The Individualized Learning Center We appreciate your comments about the courses, materials, and services at the ILC. We use them to decide what new or additional prcgrams are required and we

. particularly use diem to munitor your reactions to self-study training. Here are some of the many comments we have received from those who use the programs in the ILC:

I gained usejid ideas..

Very easyformat to leamfrom...

Good refresher on basics...

Ccnn enient, easy, quick...

Good ease of use.

We've also learned that most ILC " students" tend to progress th1ough the self-study programs from beginning to end rather than select a different sequence. When we ask if you usually enjoy learning at your own pace and control, the answer is an overwhelming YES.

Self-study methodology is a great option, not just because you can, if you choose, control your own pace and sequence, but because the materials are self-explanatory and tend to offer a higher level of effective visual instruction than classroom training. Self-study programs are not like reading a book; they are training programs, designed to explain new information and highlight key points. With computer-based training, they also provide an excellent practice forum. If you have not used self-study training before, the only thing you need to invest in is to take the first step of trying something new.

We use the ILC to bring in training to meet emerging needs that don't yet warrant classroom training, and for programs that provide supplements and alternatives to I

classroom instruction. What are some of the needs you see for yourself or others in NRC? Some of you who are taking training through the NRC 368 request process, can consider requesting high quality self-study programs available as

(

videos or multimedia programs. Give us a call or send us a note. We really do want to hear from you.

0f0 0cH

.)

Carolyn B. Bassin Manager, Individualized Learning Center Organizational Development and Training / Office of Personnel i

Table of Contents 3

Learning Center Course Registration 5

Lending Library Registration 7

Prograins Conununication and Perforinance Skills 8

8 hianaging Conflict 8

Understanding and hianaging Stress 8

How to Listen Powerfully 8

Confident Public Speaking 9

Be Prepared to Speak -.

Bravo! What a Presentation 9

9 Artful Negotiating with Herb Cohen 9

The Art of Negotiating 9

hianaging People 10 PowerSpeak 10 The Power of Listening The Psychology of Winning..

10 10 Business Writing: Getting Started.

I1 Business Writing 11 Coaching and Counseling 1I Speed Reading...The Computer Course Attitude: Your hiost Priceless Possession 11 I1 hianaging Stress..

12 Personal 7'ime hianagement 12 Developing Positive Assertiveness 13 Computer Skills Professor DOS.

13 The PC in Plain English 13 13 Typing h1ade Easy Introducing Wordperfect 5.0 13 14 Introducing Wordperfect 5.0 Advanced Wordperfect Analyzer: Testing Program 14 14 Introducing dBASE 111 PLUS dBASE 111 PLUS Programming 14 Lotus 1-2-3 15 Local Area Networks..

15 15 Linear Programming Wordperfect 5.1 Basic Skills Workshop 15 Wordperfect 5.1 Advanced Skills Workshop 16 Wordperfect 5.1 Beginning and Advanced Features 16 Lotus 1-2-3 Release 3 Beginning and Advanced Features,.

16 Introducing dBASE IV: hiastering the Control Center 16 17 DisplayWrite 4 Quick Course 17 Introducing DisplayWrite 4 Version 4.2 LOTUS 1-2-3 Release 2.2..

17 17 DisplayWrite 4 Advanced Introduction to Local Area Networks 18 DOS.

18 Wordperfect 5.0 Basic Skills Workshop 18 i

m Wordperfect 5.iAdvanced Skills Workshop Wordperfect 5.0 Legal Skills Workshop...........

Lotus 1-2-3 Basic Skills Workshop Release 2.2............,.......

Lotus 12-3 Advanced Skills Workshop Release 2.2................

Typing Skill Builder Harvard Graphics Learning cyst em............

Harvard Graphics Advanced Features...............

Harvard Graphics New Featmes........

Paradox 3,0 tTeach Yourselt.....

-. W i n d o w s ' :.-......................................

- UNIX - System User...............

- UNIX '- Getting Started Teletutor T1 Transmission Basics Teletutor LAN Local Area Networking...,,..

Teletutor X.25 In Modern Data Communications Wordperfect for Windows.......,,......................

J

- Emplo3 ce Assistance...........................

Substance Abuse in the Workplace -Introduction i

Handling a Suspected Substance Abuse Problem - Administrative

- Handling a Suspected Substance Abuse Problem - Industrial.

About AIDS.............

FACE to FACE on AIDS

' Medical Aspects of Mind Altering Drugs l Alcoholism and the Family..... J....

= Controlling Anger..........

--Shame and Addiction........

Getting Fit: Balancing Your Physical and Lifestyle Needs...

The Troubled Employee,......

All the Wrong Moves Sexual Harassment in the Workplace...

Street Smarts: How to Avoid Being a Victim..

Handling the Sexual Harassment Complaint............

Equal Employment Opportunity......

Equal Opi artunity..............

Management and Supervision Managerial Skills for New and Prospective Managers.

. How to Be an Effective Supervisor..........

_ Strategic Planning ~.....f..

- Managing Conflict,,,,.

Dealing _with Difficult Behavior l

- Effective Team Building......,..

Improving Employee Performance, Part I....

Improving Employee Performance, Part II:.........

Goal Setting -.........

Delegation :.......;.

Problem Solving.............n.............

Performance Feedback.....

Peter Drucker on Management..

Executive Writing, Speaking and Listening Skills LManaging the Problem Employee: Turning Losers into Winners.

Excellence in the Public Sector 11 '

~ - _

How to Plan and Run Productive Meetings..........,,.......

32 1 Discovering the Future: The Business of Paradigms.........

32 Listen and Be Listened To,..,,..........

32-

' How to Set and Achieve Goals.....................

32 The Bad News interview 33 L

LThe_ Art of Negotiating.............

33

- Assessing Personal Management Skills..

33 Evaluating Organizational Effectiveness 33 Understanding Personal Interaction Styles..........

-33 Leading Effectively..............

34 Motivating to Achieve Results.....

34

. Defining Goals and_ Objectives.

34 Improving Employee Performance......

34-Performance Appraisal...

34 Managing Time Effectively.

34 Artful Negotiating with Herb Cohen 35 You Be the Judge.

35 a

More Than a Gut Feeling.

35

- What is Strategic Planning: An Overview.

35 Managing People.......

35

- The ldea Generator Plus....

36

- Resolving Conflicts.....

-36 36 Defusing Hostility..

. How to Get There Fron* Here: The Strategic Planning Process.....

36 When l Say No l Fed Guilty.................

-37 Dealing with Difficult People.....,

37 Total Quality Management 37

. Team Building......

37 High tmpact Leadership.-...

38 Managing Diversity.........

38 Situational teadership......................

38

- Effective One-On-One Training: The Key to OJT......

38

_ Winning Management Strategies for the Real World....

39 l

Brief Encountern Managing SuccessfulInterviews 39 The Blanchard Trilogy: Values and Vision 39 The Blanchard Trilogy: A Decade of Learning...........

-39 EThe Blanchard Trilogy: H.E.L.P. for Managers.....

40-

.De Prepared for Meetings.......

40 l

Conducting Successful Meetings 40 i

The ADA Maze: What YOU Can Do.....

'40 41 Project Management ~.

Getting Started with Pro.,

,tanagement 41-41 How to Meet Project Des nes lGetting the Slack Out of Your Project Plans.......

41

' Strategic Planning..............

-41 Dealing with Difficult Behavior _

42 42 1 Effective Team Building..............

Goal Setting 42

42 Delegation 43-Problem Solving..........

Performance Feedback -

43 How to Be a Successful Project Manager.

43 What Is Strategic Planning An Overview..,,..

43

~ _

iii

4 How To Get There From Here: The Strategic Planning Process 44

- Getting Things Done'.......

44 zThe ldea Generator Plus...

. 44 Situational teadership -.........

44 Project hianagement..........

45 The Blanchard Trilogy: A Decade of Learning.....

45

- The Blanchard Trilogy: Values and Vision 4S The Blanchard Trilogy: H.E.L.P. for hianagers 45 Secretarial Skills.....

46

- Telephone Talk: How to Deal with People over the Phone 46 Telephone Courtesy Pays Off...

40 Telephone Doctor Ill: From Curt to Courteous.

46 Typing htade Easy....

46 Introduc'ng Wordperfect 5.0........

47 Introducing Wordperfect 5.0 Advanced 47 Wordperfect Analyzer: Testing Program.......

47

lBh15520 and DisplayWriter Simulator Training 47 Time hianagement for Secretaries and Administrative Assistants 48 Phone Power.....

48 Basic Secretarial Skills...........

48 48 i

-Wordperfect 5.1 Basic Skills Workshop Wordperfect 5.1 Advanced Skills Workshop 49

Typing Skill Builder 49

. Wordperfect 5.1 Beginning and Advanced Features...

49 Communications Skills for Secretaries 49

- Technical Skills..................

50 Surrogate Tour...

50 Electrical Safety..

50 Industrial Process Control..

51 Prograr~nable Controllers.

51 Rotating tiquipment Predictive _htaintenance 51 The Age oflatelligent hiachines.

51

- Risk = Hazard + Outrage.

52 Site Access Refresher Training and Examination......

52 Additional Programs 53 LHow to Build hiemory Skills,

53-Enellence in the Public Sector....

53 Recycling: The Case Against Garbage 53 Business Ethics 53

. Finance and Accounting for the Non-Financial hianager...

53 How to Evaluate Supervisory /htanagement Courses...

54

. Empowering Employees to Claim Their Autonomy 54-Training 101.....

54

. Instructional Designs -.

. 54

' Adult Learning 7 You've Got to Be Kidding!

54

. Twelve Techniques for Improving Instructors' Skills 54 Ten Ways to hieasure Training's Eff;ctiveness....

55-The Best of Career Tcack......

55 The Essential Deming -....

55 Empowering Yourself 55 Tearing Down the Walls: The GEO Change Forces 56 -

l

/

)

i

- Quality at Work:..........

SC 4...

Quick & Easy for the SF-171..........

56 '

Plateaued! Solutions to Career Gridlock :.........

56

Jederal Occupational and Career Information System 57 How to Clear Your Desk: The Paper Chase..

57

. Course Title index..............

59 q-i-

'J

r Y

. -.. - ~

~ -..... -

New Additions Since Last Published The ADA Maze: What YOU Can Do (V880)

Be Prepared for Meetings (V870)

The Blanchard Trilogy: Values and Vision (V830)

The Blanchard Trilogy: H.E.L.P. for Managers (V850)

The Blanchard Trilogy: A Decade of Learning (V840)

Communications Skills for Secretaries (A310)

Conducting Successful Meetings (C490)

Developing Positive Assertiveness (V800)

Federal Occupational and Career Information System (C600)

How to Clear Your Desk: The Paper Chase (V900)

Personal Time Management (V790)

Risk Hazard + Outrage by Peter Sandman (V860)

Site Access Refresher Training and Examination (C730)

Street Smarts: How to Avoid Being a Victim (V820)

Surrogate Tour (1110)

Brunswick Unit 1 (GE)

Davis-Besse (B&W)

H.B. Robinson Unit 2 (W)

Limerick Unit 1 (GE)

Limerick Unit 2 (GE)

Oyster Creek (GE)

P tlisades (CE)

Perry (GE)

Pickering A (CANDU)

Sequoyah Units 1 & 2 Auxiliary Building Sequoyah Units 1 & 2 Containment (W)

Three Mile island Unit 1 (B&W)

Teletutor X.25 In Modern Data Communications (C710)

Teletutor LAN Local Area Networking (C700)

Teletutor Tl Transmission Basics (C690)

UNIX - System User (C670)

UNIX - Getting Started (C680)

Wordperfect for Windov,s (V910) l 1

Planning Your Own Training:

Although training is a management resource, learning is a personal action that requires your attention, need, and desire to increase your personal capabilitics. The Learning Center is your

- resource to select and tailor your learning experiences. It is designed to help you meet the following types of need:

Personal Developmetit

Supplement Classroom Training: Before or After Classroom Training

Substitute for Classroom Training Learning Center programs offer more concentrated individualized instruction than a traditional classroom experience. Controlling what you wish to do and working at your own pace are highly ef0cient means oflearning. For maximum effectiveness, we recommend you schedule a few brief sessions of 2-3 hours each in the quiet environment of the Learning Center for most courses. Self-paced learning depends on good concentration. Short sessions will result in greater retention of information.

Time estimates are included in the course descriptions to help you plan your schedule.

Course numbers are designed so that the first letter corresponds to the type of media:

A for audio C for computer-based V for videotape W for workbook I for interactive videodisc 1

Learning Center Registration With the addition of the Lending Library, there is a registration form for each of the ILC's services. Forms and procedures follow for the ILC's services:

Registration when coming into the Learning Center p,3ge 4 Registrat, ion when requesting to borrow from the Lending Library Page 6 l

l 2

Learning Center Course Registration All programs listed in this catalog are available in the Learning Cemer The Learning Center is open between 8:00 a.m. and 5:00 p.m. To use the Learning Center during these hours, we need a Course Registration Form from you so we can schedule your use of the materials and equipment. The Course Registration Form on the next page is all you need, when you are planning to come into the Learning Cuter.

'Without advance scheduling, single 15-30 minute video tapes are available for viewing on a first-come, first-served basis between 12:00 noon and 1:00 p.m., and can be made available at other times if equipment and tapes are not otherwise scheduled for use.

You will receive credit for your attendance and completion of Learning Center training programs.

Viewing single, short video tapes will not be recorded as training unless they are an integral part of a comprehensive training program.

Ilow to Register:

1. Select the program you need and till out the Course Registration Form on the next page. For use during office hours (8:00 - 5:00), you will need approval from your supervisor. Indicate the program you wish to use and when you wish to use it.

2, Send the completed Course Registration Form to the ILC at W-316.

3. Your request will be directly confirmed by the Learning Center. If you cannot attend during your reserved time, he sure to cancel so others may use the equipment.

4. If you wish to be scheduled immediately, gain approval from your supervisor and call the ILC to be sure there is space available and to schedule your time. Bring the completed registration form with you.

The ILC is located at:

Individualized Learning Center Training Complex, Third Floor, Room 325 l

8120 Woodmont Ave.

I Bethesda, MD 492-4514 or 492-8526 Mail Stop W-316 3

JN Learning Center

]

CourseRegistration -

?, tail to: Learning Center 3

Mailston W 315 Name:

Social SecurityNumber Job Title or Function Office / Division Mai!Stop Telephone _

Course #

CourseTitle Date(s) & Time (s) you would like to a ttend Reason for Requestingthis course Course #

- CourseTitle Date(s) & Time (s))ou wo uld like to atiend ReasonforRequesting thiscourse Signatures:

Employee Date

- Supeniser Date Office Authorization (as needed) -

Date PRIVACY ACT STATEMENT

' Pursuant to 5 USC. 552s(e)(3), enacted tato law by Section 3 of the Prisacy Act of 1974,(Pubtle Law 93-579), the followlag statement is

- furnished toiadblJuals wb supply information to the Naclear Regulatory Commission. This laformatlos is malatalaed la a system of records designated as NRC-11 and NRC 19 and Jesc 4 ad aC 55 Federal Register 33975 and 33980, respecthely (August 20,1990).

1. AUT1tORITY. 5 U.S.C.J396; 5 UAC. 4103 (ITa8) aad Ezecutin order 11148 dated April 20,1967, as amended by Esecuthe Order l2107, December 28,1978.

2. PRINCIPAL PURPOSFS. leformation entered on this forna relates to registration / acceptance for tralalag courses. Social Security numtwrs are used to fadlitate the recording of the student's tralala, 8e the computer system. -

3. ROITr!NE USES. Information un this form mey tw disdosed to the Of!ke of Person nel Management, other Federal State, and local agencies, and educarlosallandsettons for use la tralalag programs related to NRC employees.

4. Wi!ETIIER DISCLOSURE IS MANDATORY OR VOLUNTARY AND EFFECT ON INDIVIDUAL OF NOT PROVIDING INFORMA- -

. TION. Disclosure is eoluntary, and failure to dixlase the social security number util not affect as ladhiduals right to attend this scheduled coarse.

+

5. SYSTEM MANAGER AND ADDRESS: Director, Ollke of Personnet, U.S. Nuclear Regulatory Commission, Washlagton, DC 20555.

Lending Library Registration To eitend training opportunities to al! NRC emp!hyees, the Individualized Learning Center offers the Lending Library. Most programs are now available for use outside the Learning Center. You will be able to borrow courses for a one-week or two-week period, depending on the type of media, llow to Register:

L Select the program you need and till out the Lending Library Registration Form on the next page.

.2. Send the completed Lending Library Registration Form to the ILC at W-316.

. 3. Your request will be processed and you will receive the program as soon as it is available. This is a first-come, first-served registration, so the earlier you register, the earlier you will receive your program. However, if you need something right away, remember that all courses are available for study in the Learning Center.

4. Computer-based training programs, audio programs, and workbooks are avaMable for loan for a two-week period, and videotapes are available fbr a one-week period. You will receive materials in the mail. The material must be returned on time, as others are waiting for the program. A failure to return materials in w timely manner may result in suspension of privileges to borrow at a later date.

Please be respons:ble.

5. Return the materials by mail to the Individualized Learning Center at W 316. De sure to include your Attendance Card and Course Evaluation with the materials to be sure you receive credit Ihr the course.

Almost all programs listed in this catalog are available through the Lending Library. Those available will be clearly marked with an asterisk (*).

We encourage you to borrow materials, but with the Lending Library program, we assume you knov how to use VHS video player or computer equipment or can learn how by visiting the ILC or obtaining assistance in your office. You will need to be able to follow the instructions for using the materials on appropriate equipment.

You will be able to borrow two programs at one time. If you register for more than two programs, the additional programs will be mailed to you upon rett..a of the first program, important:

- All materials are copyrighted. Any attempt to copy materials in diskette form may destroy the

- program. You will be responsible for the condition of the materials upon their return.

5

l'.

I h18 Lending Library Loall Request t

t-Mall to: Learnino CentgI l

k, h

Mailstop W.316 L

Name j

SocialSecurityNumber Job Title or Function Office / Division _

Mall Stop Telephone _

l Course #

Course Title L

Reason for requestingthis course Course #

Course Title Reason for requesting this course For computer-based courses, please indicate disk size:

3.5" 5.25" L

This msterial will be on loan to you for a one-week or two-w eek period, depending on the type of media You are l'

responsible for the condition ofthe materials upon their return. Report any problems with materials. Any materials not returned by the due date will be considered late. Late returns may be the cause for suspension of Lending Library privileges.

Employee's Signsture -

_ Daie t

Office Authorization (as needed)

Dale Supervisor's Name i

I l

PIUVACYACTSTATEMENT Pursuant to 5 U.S.C. 552a(e)(3), enacted tato law by Section 3 of the Privacy Act of 1974,(Pubue Law 93-5'9), the followlag statement is furnhhed to ladhklaals who supply leformation to the Nuclear Regulatory Commhstoa. This tafonnatlos is malatalaed la a system of records designstad as NRC-Il and NLC 19 and described at 55 Federal iteglitur 33975 and 31980, respectively (August 20,1990).

l. AUTilORTFY 5 U.S.C. 3396; 5 U.S.C. 4103 (1988) nad Etecathe Order i1348 dased April 20,1967, as amended by becuthe Order 12107, December 22,1978.

2. PRINCIPAL PURPOSES. laformat;oa estered on this farm estates to registration /seceptance for tralalag coarses. Social Security numbers are ased to facultate the recordlag of the stadent's tralalog ta the computer system.

3. ROITTINE USES. Inforsnatlos em this form may be disclosed to the Office of Penosset Staaagement, other Federal State, and local agencies, aad educallosal tastitutbs for use la tralaing pngrams related to NRC employees.

4,WilETilER DISCLOSURE is htANDATORY OR VOI.UNTARY AND EFFECT ON INDIVIDUAL 06: NOl' PROVIDING INFOR31 A-TION. Dtadoser;is soluntary, and falloit to disclose the social security number will not affect am ladivhlual's right to attend this scheduled course.

t.

5.SYSTEht htANAGER AND ADDRESS: Director. Oike of Personnel 115. Nuclear Regulatory Commisslos, Washlagton, DC 20555.

l Programs 1

Communication and Performance Skills

-

Managing Coullict (A100)

IIow to Listen Powerfully (A210)

This audio / workbook lesson will help you learn The cost of careless listening is high in wasted the proactive management style the is designed time, lost opportunities and strained to prevent or resolve contlicts in the workplace.

relationships. This program is designed to You will be able to distinguish between useful improve listening skills specitically for people disegreem nt or h sithv competition and in business. You'll learn how to:

= destructis e conflicts. You will learn to identify forms of conflicts that appear in work

Communicate clearly, with fewer mistakes environments. These lessons will help you to and misunderstandings focus on the nature of conflict and its principal

Double the amount of useful information you causes. Topics include:

get from others

Use the telephone to its greatest advantage Disagreements, Competition, and Contlict

Increase your memory for facts and names Methats of and Attitudes of Proactive

Listen in a way that builds trust and Management cooperation s

Effective Communication

Encourage people to open up and share their j

Proactive Style to Resolve Conflicts true feelings Proactive Management of Groula

Create your own listening style Time estimate: 10-12 hours.

Time estimate: 6-8 hours.

Understanding and Managing Stress

Confident Public Speaking (A230)

(A110)

This program gives you the best tools and This audio' cassette / workbook lesi.on deals with techniques used by the pros in entertainment,

- one of the problems that people in organizations polities and business It offers practical methods find is more and more prevalent in the modern that will help you deliver presentations that world - stress. ihese lessons will help you find make an impact. You'll gain coniidence in ways to cope with and manage stress. Topics yourself and your speaking ability. You will

-include:

learn hew to captivate your audience, sell your ideas to get the results you want. You'll be able

_ Stress: A New Way to Look at Cham;e to use these skills when speaking to hundreds of

Organizational Development people, making presentations to small groups,

_ Organizational Approach to Stress or speaking off the cuff at meetings.

Management:

Relaxation and Meditation

Learn how to use gestures to punctuate your

- Biofeedback presentation

_ Working Out Anger and Anxiety

Never-fail techniques for a dead crowd

- Managing Time to Manage Str ss

The one thing to do immediately when you

J Special Situations That Create Stress take on a presentation

' Treating Emotional Stress

What to do when someone asks you a question and your mind goes blank Time estimate: 1012 hours0.0117 days 0.281 hours 0.00167 weeks 3.85066e-4 months ,

How to get the audience on your side in the first minute of your :,peech Time estimate: 6-X hours.

8

Available through ILC Lending Library

i l

1e Prepared to Speak (V230)

The Art of Negotiating (C280)

Fear of public speaking it, almost universal. yet This computer-based lesson guides you in public speaking is probably the single greatest preparing for an actual negotiation. You walk opportunity any one person can have to inform, through the entire negotiation, colving problems i

persuade; and lead othersc This videotape helps -

and answering questions, before you actmJly-viewers recognize their potential and develop meet the person (s) with whom yo'u will be positive mental outlovks toward persuasive negotiating. Your auwers to the program's speaking. It includes.information on how to questians help you to develop practical research and write a speech, what to praice, alternatives and a strategic plan of action. He and how to mentally prepare. The program program prodneci a final report that includes an draws on the expenence of the top people ai-agenda of all issues.

Toastmasttrr., the world's leadirig public speaking organization. It clearly demonstrates You will be able to:

the techniques and strategies that distinguish superior performances from merely adequate

Apply negotiation skills more effectively.

ones. It is a complete guide to delivering a

Prevent or resolve disputes and conflicts.

polished speech. '

Impreve on sdling/ purchasing skills.

Establish the basis for successful negotiations before face-to face meetings begin.

Time: 30 minutes,

Conclude negotiations so that everyone wins.

g 1

llravo! What a Presentation (V270)

Time estimate: 310 hours0.00359 days 0.0861 hours 5.125661e-4 weeks 1.17955e-4 months .

This video will give you the skill you need to.

deliver polished, professional presentations

~ *Alanaging People (V390) every ;ime. It highlights the key points of delivering effective presentations. it.

Power is the ability to influence human -

demonstratet :he imp.ctance of being in tune behavior. In this videotape /workbod "assette with your audience, it illustrates techniques that course you will learn techniques to manage inform, inspire, and persuade, and increases people using your power. Topics include:

'your confidence in your speaking abilities.

Sources of Power Time: 20 minutes.

Rationalizations: The Power Trap

Perceptions:The Link Pin to Motivation i lluman Information Processing

Artl'ul Negotiating with IIerb Cohen

How to Get Anybody to Do Anything You

.Want

@20).

This videotape shows you how to deal with -

Time: I hour.

l people in any kind of negotiation - from home

. to eflice. llerb Cohen provides invaluable information in a humorous presentation that you

will not soon forget.

. Time: I hour.

4 9

Available through the ILC Lending Library o%.*.

n wi=

n m

~

+^m-

~

a

)

i 7

" *PowerSpeak (A250) -

The Psychology of Winning (A260)

]

in this course, you will be given the positive Tins course dlustrates the principles of thought-I L

steps needed to enhance your speaking and and healthy behavior that guide men and women l

K c presenting skills. Here, you will discover to the top in every neld.. principles that give.

- 1 K

techniques that will improve your vocal power, you the winning edge in every situation. You

' create power language, and confidently handle will discover your virtually unexplored and i

the press. Upon completion of PowerSpeak, largely untapped mental potential. Topies when you talk, people will listen. Topics '

include:

' include:

Positive Self-Expectancy a

Build _Your Vocal Power Positive Self-image -

Break the Fear Barrier

Positive Self41otivation Conquer the Six Major Speaking Faults positive Self-Control a

1ron Out Trouble Spots Time estimate: 6-7 hours.

Time estimate: 6-7 hours.

The ' ower of Listening ~(V430)

llusiness Writing: Getting Started P

(V590) s Dict you know that the average adult only retains about twenty-6ve percent of what he This video presents four fundamental steps that

- hcars? This course will explore why we forget every business person needs to know. Whether what we hear. It will convey and explain how you are writing memos. letters, reports, er to enhance and reinforce what you hear, it will-proposals, with this program you'll be on your help you develop better listening skills so that way to clearer, more cor.cise businecs 'vriting.

you can overcome the listening barriers. Topies You'lllearn how to:

incluh; L

Create a purpose statement

Active Listening -

Write to your reader's interest

- Effort in Listening

. Generate content ideas by using mind-

Feedback-mapping and free-writing Time: 20 minutes.

g Time: 19 minutes-J 1

10

Available through ILC Lending Library 1

v

._,e.

g-e

Ilusiness Writing (V620)

Speed Iteading...The Computer Course (C630)

This is a complete lesson for professionals who want to write nemos, reports, and proposals This is an eight-lesson program designed for use more easily and get better results. It shows how on the personal computer. Each lesson is to organize a winning project, overcome divided into tive sections: Introduction, Rapid-

" writer's block," and write with clear, powerful Perception Drills, Accelerated Reading Test, language.

Practice Readings, and Final Timet' ReaJiag.

You c m learn how to increase your basie ;,Li'lt Volume ! Highlights:

to approximately double your present rate through new technique:; of analytical reading, Getting Started: six questions to ask before skimming, and pre-reading, which can cut the you begin thne you icquire on some material How to make your verbs act like a train Tips for uansforming long, laborious writing Time estimate: 4-t> hours, into short, simple sentences Seven secrets to speed up your writing Cliches: when they're appropriate anJ which ones to use

Attitude: Your Most l'riceless Time: 89 minutes.

l'ossession (V720)

Volume 11 Highlights:

1. earn how to stay positive in today's busy, prusure-filled world. This video shows what a Cheekhst: twenty ed..itmg ideas you.11 use positive auitude is and how attitudes determine every time you writ! smothered,, verbs career success and productivity.

Fwo tipoffs to spot How to structure a strong opening and

. rime: 25 minutes.

elosmg How to choose the " perfect" word when you write Seven secrets to adding visual appeal to your vs. informal writing: which is better

Managing Stress (V740) a and when Job burn-out, illness, absenteeism, conflici, and Time: 76 minutes, countmpro<luetivity are problems that can be traced to stress m the workplace, m personal lives, or both. This video inspires people to

Coaching and Counseling (V760) wJuee stren by amtroHing their reaenons to challenges, and motivates people to break hab,its that cause stress.

This program shares practical advice on how to coach employees to maximum performance and Time: 26 minutea.

how to counsel tnem to detme and work through persona! issues that affect their job performance. Experts in this field share their techniques to help participants develop important management techniques.

Time: 25 toinutes.

Available through the ILC Lending Library 11

' Personal Time Managentent (V590)

Developing Positive Assertiveness (V800)

. This videotape provides practical tips on how to

become a master of your own time. Effective This program is for anyone who wants to take time management is an experience in self-charge and live life. D'veloping positive e

discipline, and you are the key to success. If assertiveness can mean the difference in you make use of the principles and techniques creating personal success and making things m this program, you will manage your time happen. Learn how to balance your with less stress and accomplish more. The self-communication style betueen aggressive and study book contains worksheets and time logs submissive to achieve the most positive results, for implementing the;e techniques.

Interviews with successful individuals re-enforce the fact that positive assertiveness is a skill that Objectives:

can be learned and practiced. Topics include:

= Help you determine how you presently use

. Being assertive time

Changing behavior Make you aware of that portion of time _ over.

. Expanding assertiveness which you have control

. Staying pm*ve Teach you how to make the most effective use of the time you control Time esGmas

. minutes.

Help you handle time no under your control in a more efficient way

-

Allow you to use time the way you choose

- (work, play, or rest)

Time estin; ate: 25 minutes.

l 12

Available through ILC Lending Library

i I

Computer Skills Professor DOS (C260)

Typing Made Easy (C100)

An all-in-one tutorial that u es graphies, This course is designed to teach touch typing to examples, and practice exercises to teach you beginning typists and to improve the skills of all about DOS, the Disk Operating System.

those who already type. Using proven methods, Designed for beginners, intermediate users, and you willlearn to master the whole keyboard, experts. Topics include:

You will progress in a cumulative manner, continually improving your speed and accuracy.

DOS Commands You can review your progress at any time.

Using a Hard Disk Evaluation reports measure your speed and DOS Shell accuracy and highlight weak keys anJ tingers.

Batch Files Pipes, Filters, and Redirected I/O At the end of this course, once you've

EDLIN completed every lesson, you will be able to DEBUG, LINK touch type at a minimum of 25 words per a

minute with 80% accuracy.

Time estimate: 4-6 hours.

Time es;imate: 6-S hours.

Tlie PC in Plain English (C180)

A computer-based program designed to teach This computer-based lesson will help you to the basic functions of Wordperfect 5.0 word understand how the personal computer works proussing software using realistic simulations and how computers can heir you do your job of WP5.0 menus and commands. Speeitically, more effectively and efticiently. In this you will learn to create and revise letters, introductory lesson, you will assume the rois of memos, reports, and other familiar office an owner of a successful small business, Step documents, format and piir.. documents, and by step, you will be introduced to PC concepts use the most :mportant WP5.0 menus and and terms so that you will be tietter able to features. A tinal unit provides an overview of apply the persoaal computer to solve your advanced features.

business problems.

This training program is for anyone who is a You will be able to:

tirst-time Wordperfect user. With this training program's Train-Switch feature, you have the Define basic computer terminology ability to switch back and forth between the Explain how a computer performs work training and the actual WP5.0 application List the functions and important features of prograta. With this feature, you can stop the the different types of hardware devices training at any time and practice what you have Explain how software works learned in WP5.0 itself.

Describe how data files are organized Time estimate: 6-8 hours.

Ti',ie estimate: 6-8 hours.

i

Available through the ILC Lending Library 13

Introducing Wordperfect 5.0-

Introducing dilASE 111 PLUS (C140)

- Advanced (Cl?.0)

This program uses realistic business case This program teaches you to take advantage of studies, as well as precise simulations of key the most sophisticated features of Wordperfect dBASE 111 PLUS menus and commands, to 5.0. It is aimed at people who are already illustrate step-by-step development of dBASE experienced in using WPS.0's basic features to applications, create, revise, format, imd print documents and who want to use its advanced features Designed for the nrst time user of dBASE 111 become more productive. Specineally, you will PLUS, there are eight instructional units that

- learn to:

provide the basic skills needed to use dBASE Ill i

PLUS.

j Use advanced features such as Text Columns and Featnotes Objectives:

Organize your documents with features such as Outline / Paragraph Numbering, Table of

Create a database structure Contents, Sort, and h1 aster Document

Review and modify database design Enter data into a database Create a document that contains integrated a

text and graphics and incorporates fonts

View database contents and perform queries

._ Use the hiacro feature to record and play

Index, sort, and copy files back keystrokes, eliminating repetitious

Create, modify, and run reports and mailing typing

. labels hiake calculations with WPS.0's hiath

Become familiar with advanced functions feature Use the hierge feature for mass mailings Time estimate: 8-10 hours.

Use WP5.0's Speller and Thesaurus Time estimate: 6-8 hours.

dilASE III PLUS Progranuning Wordperfect Analyzer: Testing Progratn (C130)

This program expands your ability to use i

dBASE Ill PLUS. Rather tb.n executing L

The Performance Analyzer contains two commands at the DOT prompt, you'll write different tests. From its hiain hienu, you can programs that execute whole strings of choose either the Self Assessment Test or the commands. Exercises guide you through -

Comprehensive Test. The Self Assessment Test creating and edit.ng dBASE programs to help

(;

- is recommended for measuring progress and you become familiar with the programming '

_ periodically reinforcing instruction during language. Topics include:

Wordperfect 5.0 training. The Comprehensive Test provides a quick way to gauge an

Basic programming concepts operator's overall knowledge of Wordperfect

hiemory variables L

5.0.-

Program now, branching and looping l'

Setting up a menu program Time estimate: 2-3 hours.

Data entry using forms

- Working with data in the database Time estimate: 8-10 hours.

t-l' 14

Available through ILC Lending Library

~

i Lotus 1-2-3 (C150)

Linear Programming (C170)

For Lotus 1-2-3 users of all experience.

A computer-based training program that will Program allows you to choose the lesson of provide students with a basic understanding of your choice. You m y start at the beginning if the Simplex Algorithm, the routine commonly you are a novice, or go directly to a particular applied to perform linear programming. It topic you are interested in as an experienced requires no prior experience with computers or user. Topics include:

linear programming.

Basic Worksheet, Menu and Keyboard Use Objectives:

Structuring the Worksheet

Windows and Titles

Kr.aw what linear programming is, and what Using Functions types of problems may be solved via this

Data Tables technique Databases and Sorting

13e familiar with the terminology commonly

Advanced Database Commands employed in linear programming Graphics

13e able to solve simple linear programming Keyboard Macros problems by hand File Commands Time estimate: 4-6 hours.

Time estimate: 8-10 hours.

Wordperfect 5.1 liasic Skills Worksliop (C380)

This computer-i ased program simulates the Wordperfect sofante, and teaches you how to use beginning features. The training explains each step of the topie you have chosen to learn.

Local Area Networks (C160)

As you progres through the topie, you will work with hus und less prompting to develop All users, experienced or not may choose confidence in yeuc own abilitie3. Easy to use lessons in any order they wish. Start from the menus let you seect from the following topics:

beginning for novices or choose particular topies, Topics:

. The Wordperfect Menu System

Creating anJ Saving a Document introduction to Local Area Networks

. Retrieving a File LAN Components

Editing a Document Network Software

Setting Margins and Tabs LAN Management

Printing a Document Telecommunications Basies Deleting and Restoring Text Data Communications Concepts

. Cut read Paste LAN Alternatives

Text Enhancement PC to Mainframe Communications

. Wordperfect Help Feature Time estimate: 6-8 hours.

Time: 4-6 hours.

Available throu;;h the ILC Lending Library 15

I L

r

-

Wordperfect 5.1 Advanced Skills

Lotus 1-2-3 Release 3 lleginning and Workshop (C390)?

Advanced Features (V410' This computer-based program simulates the This two-volume videotape p' gram is Wordperfect software, and teaches you how to -

combined with a training guiue and practice use the more advanced features. The training files to teach you the functions of Lotus 1-2-3 explains each step of the topic you have chosen Release 3. You will watch the video lesson, and to learn. As you progress through the topic, you then practice what you have learnsd on the will work with less and less pr mpting to computer using the Personal Training Guide and develop confidence in your own abilities. Easy Practice Disk. Topics include:

to use menus let you select from the following topics:

- New Worksheet Commands

Working in the 3D_Worksheet Environment

- Search and Replace

Consolidating Data From hiuitiple

~ hiall hierge/ Labels Worksheets-Using the Spell Checker and Thesaurus -

Working with Graphs and Data Advanced File hianagement

Working With hiultiple Files Using hiacros.

Linking Files and Graphing Data Windows / Editing Two Documents

Working with Database Tables Advanced Formatting

Creating a blacro Library

- Page Formatting Text Columns and Footnotes Time: 4-6 hours.

Outlining

- Using Styles

Tables and hlath

]ntroducing dilASE IV: Mastering the Time: 4-6 hours.

This interactive computer-based program covers the essential functions of the powerful dBASE

Wordperfect 5.1 Ileginning and IV database management software. This Advanced Features (V400) program features the W ik Surface, Editor, QBE (Query-By-Example) system, FORh1S This videotape is combined with a training designer, Report Writer, and label processor.

guide and practice files to teach you the -

1 functions of Wordperfect 5.1. You will watch Learn to:

the video lesson, and then practice what you have learned on the computer using the Personal

- Design a Database Training Guide and Practice Disk. Topies

hiodify a Database include:

i Enter, Edit, and Browse through Data E

Design and Produce Forms

- Creating and Revising a Document

Perform Queries Formatting and Printing a Document

Prepare hianagement Reports

- * - Working With Longer Documents

Design r ;d Print Labeis for Specialized

_ Ma..F,

Formatting hiulti-Page Documents

Using Pull Down hienus and the hiouse -

Impr~

nr Productivity with Time-Saving Working with Tables -

Comt:

1., fools, and Utilities Mergirg Documents

Automating with hiacros Time: 5-7 hours.

Desktop Publishing Features Time: 4-6 hours.

16

Available through ILC Lending Library

DispiayWrite 4 Quick Course (C500)

LOTUS 1-2-3 ltelease 2.2 (C510)

This program is designed for anyone who wants in this course you will have the benelits of both to draft memos, short letters, and other simple video and diskettes. You are provided with the documer. Urers of this program may want to step by step instructions for hands-on practice create a ts of documents that can be working with the 1-2-3 program. Sample files refo m.ied and otherwise relined by werd are provided to complete '. aur hands-on processing trecialirts. Ilowever, users can learn program. Topies irclude:

enough from this program to create documents themselves. Topies include:

Creating a Worksheet

Working with Formulas and Functions Keyboard Fundamentals

Editing the Worksheet Creating a Document

Formatting the Worksheet Editing a Document

Graphing Worksheet Data Formatting a Document

Printing Graphs Printing a Document

hianagirg Large Worksheets

Understanding hiaeros Time estimate: I hour.

Linking Files

Graphing Linked Data

Working with Allways

Working with a Database Time estimate: 7 8 hours9.259259e-5 days 0.00222 hours 1.322751e-5 weeks 3.044e-6 months .

Introducing DisplayWrhe 4 Version 4,2 (C520)

An interactive computer-based program designed to teach the basic functions of IBht's DisplayWrite 4 Advanced (C530)

DisplayWrite word processing software. You will learn to:

This computers.ed program provides clear, interactive instruction in the advanced functions Create and revise letters, memos, reports, and other familiar c'.f ce documents of IUht" isplayWrite 4 word processing Paginate and print documents softwart. n offers practice in using Use DisplayWrite's most important menus DisplayWrite's notepad, automatie outlines, and formatting techniques spelling ch:cker and other advanced features.

Tme estimate: 4 5 hours5.787037e-5 days 0.00139 hours 8.267196e-6 weeks 1.9025e-6 months .

Time estimate: 4-6 hours.

17

Avr.ilable through the 1LC Lending Library

Introduction to Local Area Networks

Wordperfect 5.0 liasic Skills (V360)

Workshop (C540)

His training course is designed with two This computer-based program is a fast and components: the videotape and the Personal convenient way to learn WordPerfeet. The Training Guide to provide you with Workshop-on-a-Disk guides you step-by-step to documentation of the course material. You will complete meaningful tasks. Teples include:

learn:

The Computer Keyboard

The Advantages of Local Area Networks

How a Word Processor Works The Fileserver

Creating and Saving a Document

{

ILsic LAN Structures

Retrieving a File

LAN Capabilities

Editing a Document LAN Functions

Setting hiargins and Tabs Password Protection

Printing a Document Various Network Terminology

Deleting and Restoring Text i

Electronic hialling Systems

Cut and Paste

Sharir.g Software on a LAN

Text Enhancement Time estimate: 1 hour1.157407e-5 days 2.777778e-4 hours 1.653439e-6 weeks 3.805e-7 months .

Time estimate: 4-6 hours.

Wordperfect 5.0 Advanced Skills Workshop (C550)

This computer-based program is a fast and convenient way to learn Wordperfect. You can

DOS (C590) start and stop whenever you want, travel in a fast lane or take your time, and select, skip and repeat lessons as you wish. Since this workshop This computer based workshop is a fast end has advanced lessons. it is suggested that you convenient way to learn DOS. The Workshop-become familiar with the basic skills before you on-a Disk guides you step by step to complete take the AJvanced Skills Workshop. Topics meaningful tasks. This program includes basic include:

I and advanced skills.

Search and Replace Time estimate: 4-6 hours.

Using the Spell Checker and Thesaurus hiall hierge e

Windows / Editing Two Documents Advanced Formatting Page Formatting hiulti-Column Text Outlining Udng hiaeros

Tables and Reports

Using Styles l

Time estimate: 4-6 hours.

18

Available through 1LC Lending 1.ibrary L

L

Wordperfect 5.0 Legal Skills

Lotus 1-2-3 Advauced Skills Worksliop (C560)

Worksliop 1(elease 2.2 (C580)

This computer-based program is fast and This computer based workshop is a fast and convenient. As a novice to legal uses, you can convenient way to learn Lotus 12 3. The learn many of the special legal features that Wo.kshop-on-a-Disk guides you step by step to Wordperfect offers. Start with Table of complete n;eaningful tasks. Topics incluw:

Contents, then learn Table of Authorities and accuracy in prepar ng legal documents. Topies

Querying Database include:

Creating Graphs

Date Arithmetic and Functions

Table of Contents

Creating and Using hiacros Linking Files

Table of Authorities

Combining Worksheets Redlining and Strikeout

System Status Document Cornparisons

A 12 3 Command Index

Automatic Referen:es Creating a Pleading Paper Time estimate: 4-6 hours.

File hianagement Time estimate: 4 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

Lotus 1-2-3 liasic Skills Worksliop Typing Skill lluilder (C610)

Release 2.2 (C570)'

This course is for those who already know how

- This computer-based workshop is a fast and to type, but want to improve typing speed and convenient way to learn Lotus 1-2-3. The accuracy. This course combines proven teaching Workshop-on-a-Disk guides you step by step to methods with the 11exibility and speed of the complete meaningful tasks. Toples include:

computer. Some of the features include:

Special 1-2-3 Keys

104 paragraphs of varying length and What is Lotus 1-2 3?

difficulty that may be typed for up to 5

The 1-2 3 Command Structure minutes. at your option hioving Around in the Worksheet

An index (ar"1 time seleetor) that lets you

hlaking Cell Entries select any paragraph and timing you wish File hianagement

An instant report showing your speed and

Printing Your Work accuracy tbr the paragraph you just

~ Sorting a Database completed Copying Cells Time estimate: 6-8 hours.

Using Range Names.

Formatting Cells

Setting Column Widths

' The 1-2-311elp Feature A 1-2-3 Command index Time estimate: 4-6 hours.

Available tlirough the ILC Leading Library 19

,r.

.-,.-,y,.

y

IIarvard Graphics Learning System allarvard Graphics New Features (V670)

(V690)

This course is designed for M'h novice and This course is designed for PC users with prior experienced PC usera. It is structured to be used knowledge of liarvard Graphics who want to with releases through 2.3 of liarvard Graphies, learn to use new features. It is used with The Learning System will introduce you to releases through 2.3 of 11arvard Graphies. This 11arvard G9phics' basic features, providing you course will introduce you to Harvard Graphies*

with the skins needed for everyday use of the new features, providing you with the skills program, and a solid foundation for further needed for in-depth use of the program, and a learr.ing. Toples inclub :

solid foundation for further learning. Topies include:

Text Charts

Altering Text Charts

Speed Keys Organization Charts

Chart Gallery

Pie Charts

App!! cations Menu 13ar/Line Charts

Draw Partner

Calculations

Hypershow and others Time: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

Time: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

IIarvard Graphics Advanced Paradox 3,0 - Teach Yourself (C660)

Features (V680)

This course instructs by simulating the actual This course is designed fot Nth novice and software. With each command, the screen experienced PC users. It is uructured to be used responds just as Parados would. It's interactive, with releases through 2.3 of liarvard Graphies.

and menu-driven. You will practice using Users will be taken into areas of the w irid's Paradox to create and modify tables and most popular graphics program. Topies include:

reports, You will also practiee assessing and using information stored in tables.

~ Importing and Exporting

Drawing Time estimate: 12 hours1.388889e-4 days 0.00333 hours 1.984127e-5 weeks 4.566e-6 months .

Draw Partner

Ternplates-Mul_tiple Charts Creating a Presentation liypershow and Showcopy e'

Time: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months , l

p 20

Available through ILC Lending Library l

Windows (V780)

UNIX - Getting Started (C680)

This two-volume course is combinJ with This course is designed for those unfamiliar videotape, personal training guide, and a with the UNIX Operating System, and tho.,e practice disk to teach you the functions of with little or no experience with a computer.

Windows.

'Ihis course will prepare you to:

Recognize certain UNIX typing conventions Volume 1:

Log on to your system by entering your log-

Getting Started with Windows on name and password The File hianager

Log off of your system Exploring the Desktop

Identity your shell prompt

Using the Paintbrush and the Clipboard

Locate important keys on your keyboard hlanaging Files and Directories

Recognize the parts of a command line

Correct mistakes on a command line Time estimate: 2 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

Determine the pathname of your current working directory List the contents of your current working Volume 11:

directory Describe how files and directories fit in the Running hfultiple Applications Advanced File hianagement directory hierarchy View the contents of a file Customizing Windows Using the Control Panel

Determine who is logged on to your system Print the date and time on your screen Look up a command name in the manual Time estimate: 2 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

Time estimate: 2-4 hours.

UNIX - System User (C670)

This course is designed for those who want to familiarize themselves with UNIX commands,

,l'eletutor,1,1,l'ransmiss. ion llas.ics files, and utilities; and those who have minimal (C690) programming background. This course will prepare you to:

T!us course provides a comprehensive l

introduction to the fundamentals of T1 Initiate an interactive session with your transmission. Anyone working in UNIX system telecommunications now or who anticipates Use UNIX files and directories doing so in the future will benefit from this Use the vi editor course. Course outline includes:

Print files created with the editor l{istorical Overview Perform file handling operations e

Pulse Code biodulation (Ph1C)

Perform inter-user communications TI Transmission and Superframe (SF)

Use the input / output file redirection facilities Extended Superframe (ESF)

Use pipes Use some important UNIX coinmands Ti in Perspective Time estimate: 2-4 hours.

Time estimate: 6-8 hours.

21

Available through the ILC Lending Library

.~

'c kr + : M Local Area

Wordperfect for Windows (V910) kh ich ;C700)

"'us ieleiutor course provides a comprehensive videotape, personal training guide, practice introduction to the complex world oflocal area disks and self-test. An explanation and networking. Ideal for LAN users, demonstration of every skill is covered in tha communications managers, and technicians, this

course, course offers critical information you need.

Course outline includes:

Volume 1:

Introduction to LAN

Exploring Wordperfect for Windows

Topology

Creating and Printing a Document

hiedia Editing with the Button Bar e

Access hiethods

Working with Diocks of Text Applications and Planning

Formatting with the Ruler Appendix

Perfecting a Document Time estimate: 5-8 hours.

Time estimate: 2-3 hours.

Volume 11:

Teletutor X.25 In Modern Data Cornmunications (C710)

hinging Documents

Formatting h1ulti-Page Documents This course focuses on the technk:a! and.

Creating hfultiple Columns economic considerations of X.25

Creating a Table communications - appropriate for both

hiodifying a Table technical and non technical communications profess!onals or anyone interested in packet Time estimate: 2-3 hours, mode data comn.unications. Course outline includes:

Volume !!!:

I"

Using Graphs htul pl x ng

Adding Graphic Style to Documents X.25 Aichitecture

Us,ing hianos

Creat, g Custem,ized Button Bars Frame and Packet Formats and Functions m

PacAct Assemblers and Disassemblers

Unng % ordi,erfect s File hianager (PA Ds)

X.';5 Applications, Communications Services Tu.ne estimate: 2-3 hours, and Users Business Case Time estimate: 4-8 hours.

22

Available through ILC Lending 1,ibrary

Employee Assistance

' Substance Abuse in the Workplace -

allandling n Suspected Substance introduction (V100)

Abuse l'roblein - Industrial (V120)

This videotape introduces the problem of This videotape iJentities the sis critical steps in substance abuse in the workplace. Topics for coaching a supervisor on how to handle a discussion include identifying substance abuse, substance abuse pioblem. It helps inanagers to consequences in the workplace, anJ develop a plan of action when dealing with an intervention. It identities what is at stake, and employee suspected of having a sutistance abuse what can be done to resolve the problem in the problem.

workplace.

Time: 15 ininutes.

About AIDS (V130)

llandling a Suspected Substance Acquired Immune Defielency Syndrome or Abuse l'roblein - Administrative AIDS can affect anyone. It is essential that everyone have a basic understanding of the (V110) disease and be aware of the precautions necessary to avoid catching it. This videota[ye This videotape ider.dfies the six critical steps explains ur clear L rnu what AM,s, pow it i

used when dealing with an employee suspected ppreads, and how \\a protect yourself. lop,cs i

of having a substance abuse problem.

melude:

Time: 15 minutes.

Or..igmation

Cell Structure

Methods of Transmission

Precautions to iteduce Infection Time: 30 minutes.

23

Available through the ll.C 1.ending Library

FACE to FACE on AIDS (V140)

Alcoliolism mid line Family (Y160)

A comprehensive video-based training program Father Martin speaks out about alcoholism as a on AIDS in the workplace. The program is used family problem. Although the alcoholic has the to prepare imagers, supervisors. and drinking problem, the entire family is affected.

employees to deal with the complex and Therapy is needed by all members of the emotional issues raised by AIDS. It is designed family, not just the alcoholie. Even after as a group discussion to:

sobriety there are problems that must be managed by the family as a whole. This Dispel potentially disruptive myths about videotape identines the variety of problems that AIDS may esist in the alcoholic family.

Define and convey your organization's policy on AIDS Time: 45 minutes

Communicate your organization's procedures for managing AIDS related situations in

" Controlling Anger (A200) reslonsible and humane ways What makes you mad? Crazy drivers or greedy The program format is based on video vignettes vending machine.4? Contlicts with coworkers and guided discussions. The video vignettes and loved ones? Don't let anger leave you illustrate key issues managers and supervisors feeling stressed and helpless. Now you can may face when confronted by employees who learn how to turn anger into positive action.

have been exposed to the AIDS virus. Guided This audio package discloses new research into discussion reinforces key concepts and anger - and overturns the common assumptions appropriate managerial reaction. The question people have about it.

and answer discussion format is used to present basic facts about AIDS.

Discover how anger affects you

Five positive ways to vent anger Time: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

The false assumptions about anger. and how to overcome them

The best ways to cool off after an angry

Medical Aspects of Mind Altering encounter Drugs (V150)

The four anger personalities: llow to identify yours -

This videotape details the effects of mind

When it is and isn't appropriate to hold in altering drugs on the brain and body. Chemical anger dependency and psychological addiction are

-llow to take control of your anger among the effects of the following types of

llow to develop three mental skills you'll use drugs covered in this lesson:

la tough situations

Tips on using humor to defuse anger

Marijuana

The Ove conditions that must be met before Sedatives /llypnotics expressing anger Narcotics / Pain killers

The secret to forgiving someone who's a

Stimulants treated you unfairly Inhalants

Ilow to recognize what triggers 30ur anger

- Itallucinogens -

llow to break had habits like aggression and abusiveness

. Medical evidence will show that there is

Ilow to handle someone who denies his or l

substantial alteration of brain cells during usage her anger and also after drug usage has stopped.

'l_ime est, mate: 4 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

i Time: 30 minutes.

i.

L l

24-

Available through ILC Lending Library i

l

Shame mid Addiction (V200)

The Troubled Employee (Y320)

This videotape identifies soutees of healthy This video will help virtually every supetvisor shame and toxic shame and how to deal with identify and assist the troubled worker it them. llaving a sense of shame is healthy and teaches how to recognize and assist the tioubled lets you know you have limits and boundaries, wo:Ler, and increases awareness of employee Toxic shame, on the other hand, is a Ley problems which can atteet job pe formance. It motivator toward self-destructive behavior, provides new insights into the supervisor's basic This videotape will help you to recognize the responsibilities, and outlines a five-step formula differences between healthy and toxic shame, to correct the situation and get an otherwise and outline the steps for recovery.

valuable employee back to production.

Time: 30 minutes.

Time: 25 minutes.

'Getting Fit: llalancing Your Physical unt' Lifest%e Needs (V260)

This course will show how supervisors and management can handle one of the most fragile This video details the key points surrounding and costly areas of human relations.. sexual harassment. It shows how the manager must act the importance of developing a " wellness appsoach" to your personal life, and that af promptly in order to resolve the problem and avoid an adverse outcome. Ineluded is a your company. Toples include:

discussion guide and management guide. Topics include:

The ' Balance" modei for developing a wellness system

What Should lie Done The " Professor's Dozen" - 12 things you can do today *.o improve the quality of your life

lleading Off Problems

Do's and Dont's Outline how to change your thinking to include a "Get Fit" approach to everyday

ls It Friendly Flirting or liarassment activities Time: 23 minutes.

Time: 55 minutes.

25

Available through the ILC Lending Library

Sexual liarasstnent in tlie Workplace allandling tlie Sexual IIarassinent (V480)

Contplaint (V470)

'lhls videotape is designed for all employees. It llandling a sexual harassment complaint is explains what sexual harassment is, how to stop difficult, liow your managers and supervisors it, and how to prevent it.

handle a con' plaint can mean the difference i

between a lawsuit and a sound resolution to the Time: 23 ininutm.

situation, His videotape provides some key points.

llow to receive and recoid the sexual harassment complaint

Ilow to interview the ulleged offender

Street Sinarts: Ilow to Avoid lleing n

liow to conduct an effective investigation Victint (V820) into the charges

Ilow to complete the investigation and take This program offers important and practical appropriate action

'information to help people identify and practice strategies for protecting themselves against -

Time: 15 minutes, crime. The video portion of the program uses two techniques to examine common tactics used by criminals: descriptive narrative of Chicago

-Detective J. J. Bittenbinder and dt.unatic stories told by victims of crime. The Discussion Guide adds questions and role-play exercises to help participants develop their self protection skills and strategies.

Objectives:

De more aware of your vulnerability to criminal acts He empowered to take responsibility for your own safety Know a four part plan that can help you:

- Be a Tough Target

- Deny Privacy

- Attract Attention

-Take Action Titre estimate. 55 minutes.

.26

-

Available through ILC Lending Library

Equal Employment Opportunity Equal Opportuulty (V330)

This video is an open-ended management training film that explores the meaning of equal opportunity within the context of..

Affirmative Action Racial Discrimination Past Discrimination

Union Contract Seniority Systems

Fairnes.s Equal l'rotection under the 11111 of Rights Time: 22 minutes.

l l

Available through the ILC Lending Library 27

Mimagement imd Supervision

Managerial Skills for New and

Strategic l'lanning (A140) l'rospective Managers (Al20)

The first section of this audio / workbook unit This audioA<orkbook lesso outlines the basie discusses the emergence of strategie planning -

managerial skills new and prospective managers why early businesses could exist without it, why need to sharpen awareness and to practice strategic planning became necessary, and what managerial skills. Learning these skills will help value strategic planning has for your make the important transition from follower to organization. Next, several characteristics of the

~

leader, strategic planning process, the benefits you can Topics include:

expect from having effective strategic planning, and the questions strategic planning is designed Your New Role as hianager to answer are listed. Topics include:

hianapement Styles Planmng and Organizing

The Emergence of Strategic Planning Control

Strategic Plan vs the Planning Process Delegation

Planning for the Plan and the Situation Decision hiaking Analysis How to hianage Time

hiission, Objectives, and Strategies Understanding Your Subordinates

Implementing the Strategic Planning Process The Innovative hianager

Controlling the Strategie Planning Process 110w to Write and Read Effectively

Pitfalls in Strategic Planning Conversational Skills

The Human Side of Strategic Planning

Contingency Planning Time estimate: 810 hours0.00938 days 0.225 hours 0.00134 weeks 3.08205e-4 months .

Time estimate: 8-10 hours.

Ilow to lle an Effective Supervisor (A130)

Managing Conflict (A100)

This audio / workbook lesson explains the role of This audio / workbook lesson will help you learn the supervisor and focuses on supervisory skills the proactive management style that is deu,gned needed in the workplace. The objective of this ttl prevent or resolve conflicts in the workplace.

program is to help you gain and maintain T ou wdl be able to distmguish between giseful, control of your job. The development of general disagreement and destructive contlicts. iou will and performance management skills will enable

{ earn to identify forms of conflicts that appear you to handle the demands of your position.

m work environments. These lessons wdl help For managers and supervisors only. Topies Y".u to focus on the nature of, conflict and its t

include:

pnnerpal causes. lopics include; l

Communication

Disagreements, Competition, and Conflict l

Planning and Problem Solving

hiethods of, and Attitudes of Proactive Time hianagement hianagement Interviewing and Selecting Employees

Effective Communication Conducting Orientation and Training

Proactive Style to Resolve Conflicts Setting Performance Objectives

Proactive hianagement of Groups Handling Performance Problems Time estimate: 10-12 hours.

1 Time estimate: 8-10 hours.

l l

28

Available through ILC Lending Library

Dealing with Difficult lichavior Improving Employee Performance, (A150)

Part I (C200)

This auJio/ workbook unit examines some basic for r magers and >upervisons, this computer-management concepts to create a framework for based training program addresses the first twa dealing with difficult behavior. This program steps of the performance management pmeess:

will look at three different leadership styles:

Goal Setting and Performance lleviews. You directive, p:uticipative, and free rein. Topies will learn how to identify goalr. that are include:

measurable and unambiguous. You will also learn to prepare for a performanee review.

hianaging 11uman llehavior Identifying Difthult 11ehavior Objectives:

Understanding the Stress of Dillicult Situations

= identify the importance of developing hianaging Conlliets employee goals that clarify expectations hiaking Effective Decisions

Write a performance goal Communicating Effectively with Difficult

Identify your own biases about employees Individuals and identify ways to overcome them Developing the Difticult Employee

Explain the tive steps for conducting a Dealing with Diflicult llehavior in Groups performance review Time estimate: 10-12 hours.

Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

EITective Team lluilding (A160)

Improving Employee Performance, This audio / workbook program of fers practical examples of how effective teams work in For managers and supervisors, this computer-organizations. The payoffs in terms of based training program focuses on the third and productivity, employee satisfaction, and growth fourth steps in the employee performance benefit top management as well as team management process: Action Planning and members. Topics include:

Follow Through. Ily completing this lesson, you will gain a more complete unJerstanding of the Definition of a Team elements of performance management and how UnJerstanding People: Values, lleliefs.

they work together to help you improve and Goals, and Competencies maintain employee performance.

Selecting an Effective Team and Team Environment Objectives:

The Communication Process improving Communleation

Create an action plan for improving or Developing One-to-One Relationships maintaining performance Developing an Open Atmosphere

Identify options for following through after Establishing and hiaintaining the Team performance review 3.

Using Leadership Skills Principles of Followership Prerequisite: Improving Employee hiotivation and Change Within a Team Perfonnance, Part 1 e

Developing the Team's Creative Potential Time estimme: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

Time estimate: 10-12 hours.

29

Available through the ILC Lending Library

" Goal Setting (C220) al'roblem Solving (C240)

'lhe goal setting process presented in diis Whatever your level of responsibility, one of computer based lesson wdl help you to produce your primary responsibilities will be soiving the clear, well thought-out operational goals and inevitable problems that a;ise on the job. This objectives, it presents a simple four-step process computer-based lesson presents a six-step for implementing goals in your workplace; and problem-solving procedure that will help you to j

presents a method for integrating operational (pickly recognize and desenbe a problem, and 1

goals into an action plan.

to accurately determine its true cause and best i

solution.

Objectives:

Identify examples of acceptable goal statements by applying Ave guidelines

Identify and state the purpose of each step of

Write a complete and acceptable goal a six-step problema.olving process statement

Apply the problem solving process to a case Identify when to use goal statements study

Choose ap 3ropriate managerial actions for

Identify a problem area for your own implement ng operational goals consideration by using a problem-determination rating scale Time estirr. ate: 2 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

' Delegation (C230)

This computer-based lesson provides you with

1'erformatice Feedback (C250) the skills necessary to delegate appropriate responsibilities to your subordinates. You will in this computer-based lesson, you will learn to learn the process of delegation, and guidelines recognize motivational styles, as well as what for determining which tasks are appropriate for type of feedback is most effective for each delegation and which ones are not. You will style. When you have completed this lesson, also learn how to formulate a delegation plan, you will be able to develop a plan for providing and how to overcome obstacles to delegation.

feedback to a puticular employee. You will Finally, you will obtain useful advice on how to also have learned techniques that you can use to improve your own delegation practices, correct performance problems and increase the general performance level of your staff.

Objectives:

Identify six benefits of effective delegation and their application

Identify how an individual's motivational Identify the three major aspects of delegation style influences the type of performance and their interrelationships feedback that will be most useful to him or identify internal and external obstacles to her effective delegation

Demonstrate the three purposes of

Choose appropriate tasks for delegation performance feedback Rate managerial effectiveness as a function

Identify reasons for poor performance of delegation

Select appropriate guidelines for giving performance feedback Time estimate: ? hours.

Develop a feedback plan Recommended for managers anu supervisors.

Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

30

Available through ILC Lending Library

_ _ - _ = _ _ _ - _ _ - - _ _ _ _ _ _ _ - _ - _ - _ _ _ _ _ - _ _ _ _ _ _ - - _ _ _ _ _ _ _ - _ _ _ _ _ _ _

Peter Drucker on Manageinent (A170)

Managing flie Probleni Eniployee:

Turning Losers Into Winners (A240)

An audio-cassette program featuring Peter Drucker, the author of The l'ractice of Problem employees can demand up to 90 Management, who coined the term percent of a supervisor's thne. As if that's not

" Management by Obje:tives" over 20 years enough, they cost their employers thousands of ago. The lesson provides an overview of what dollars a year. Do you have some problem management is and spe!!s out the knowledge, employees in your department? Maybe there's performance, and discipline that are needed to just one who takes up your tirne. The truth is, qualify for high level responsibilities. Topics the Orst step isn't always dismissal. They include:

probably have a lot of potential and need some help. In this program, Dr. Clay Sherman will Goal setting, planning and strategies teach you how you can help them - without

The Literate manager investing an inappropriate amount of time.

Managing diversity, growth and innovation You'll benent from his extensive research and Social Impacts and responsibilities years of experience in consulting with industrial What we know about work and workers ellents large and small. Topics include:

Organization str we in transition

The manager and the knowledge worker

The eight-step process that prevents employee People are our greatest asset problems from starting

Ilow to recognire the difference between Time estimate: 6-8 hours.

behavioral and attitudinal dif0cuhies flow to discern short term situations from e

potentially long term problems llow to know which employees would benefit

Executig e Writing, Spenking and Listening Skills (A180) from counseling - and which ones won't

The very latest on what is legal, illegal and Successful people have one thing in commom borderline ir. the ever-changing employee the ability to say what they mean clearly and relanons area l

precisely. This practical audio-cassette / workbook program will show you how Time est;.nate: 1012 hours0.0117 days 0.281 hours 0.00167 weeks 3.85066e-4 months , to present your ideas with con 0dence and skill.

The program will help the indivi'Jual better spotlight his or her ideas and actions by using

Excellence in the Public Sector clear and concise writing, speaking, and (V220) listening techniques. You will learn to:

In this video, Tom Peters proves that the Write letters, memos, and reports that get management revolution is not con 0ned to the action private sector - that a revolution is brewing in

-Read more rapidly and retain more the public sector too. lie will take you to Ove Listen to get a clear understanding of what's organizations where you will learn the secrets being said of their success. You will learn how to motivate Conduct meeting' that tw amplish something employees through recognition, the value of Use interview techniques that produce highly celebrating small wins in anticipation of big accurate assessments ones, the power of participative management, Double the amount of useful information you and the importance of knowing and reinforcing get from' others by usirg probing questions your organization's mission.

Use coaching skills that lead to more open communications Time: 50 minutes.

Time estimate: 6-8 hours.

Available through the ILC Lending 1.ibrq 31

'llow to Plan nnd Run l'roductive

Listen and lie Listened To (A190)

Meetings (W120)

Efficient management depends on efticieni Learn concrete organizing, planning, m -1 communleation. Managers who listen to others communication skills that will help you,arn a actively, critically, and responsibly save time mediocre meeting into a meeting that really gets and money -- and are recognized for their results. Add interest, clarity, and direction to efforts. This audio cassette / workbook program any meeting you conduct. The skills gained helps you to master effective feedback

- through this workbook course are applicable to techniques and learn to pick up the deeper any type of meeting, no matter what its size or meanings of the words you hear, purpose - staff, committee, fact finding, policy making, or problem solving.

Learn to:

You will learn:

Develop a personal listening profile and improve your listening capacities llow to answer the all important question:

Reduct costly mistakes and losses caused by Is this meeting REALLY necessary miscommunication with both customers and

Five reasons why even the most well.

co-workers intentioned meetings can go wr'ng

Listen with all your senses and pick up the

- The simph secret that will get your meetings feelings and messages behind the vmrds started oa time

Discriminate between the various nonveibal Pointers for capturing everyone's attention cues you receive and send in every face to-Revealing questions that wdl help you face communication evaluate your leadership quotient

Overcome the barriers to good listening:

Strategies for dealing with difficult people distractions, personal perceptions, and Keeping discussions on the right track language problems The seven rules of " straight talk" - and how

Focus on the content of the messages you they can help you give your meetings hear, not the delivery professional polish Time estimate: 6-8 hours.

Time estimate: 20 hours2.314815e-4 days 0.00556 hours 3.306878e-5 weeks 7.61e-6 months .

Discovering the Fnture: The Ilusiness

Ilow to Set and Achieve Goals 1

-of Paradigins (V210)

(V290)

This video discusses the concept of paradigms in this live video seminar you will learn how to in business. We all develop our own -

take control over your life, by setting and perspectives and unwritten rules - the way we achieving your goals. You will pinpoint the do things and so do our organizations. The areas in your job and life where you can make new term describing these rules is " paradigms "

the biggest impact. Learn to get focused and

- They are rules we take for granted - which can take immediate, effective action. You can have a limiting effect on our organization. Joel overcome conditions that make you settle for flarker has studied the processing of ideas in less than you're woith. You will unJerstand organizations, in this video he unveils the key how your personality type affects your concepts'available to help employees uncover motivation. Finally you will discover the major hidden barriers and improve creative thinking, areas where you want to set your goals.

manage change effectively and increase the overall prrvinetivity of the organization.

Time: 3 heirs.

Timv: 30 minutes.

32

Available through ILC Lending Library

1

The llad News Interview (V300)

Assessing l'ersonal Managentent Skills (C400)

This video is aimed at all managers who have responsibility for others it demonstrates how to

'lhis program has been designed to assess your get disappointed employees to accept personal management skills. It assesses how unwelcome decisions without long-lasting and well you manage people to achieve results, how damaging bitterness. The video uses a series of well you set goals and objectives, how well you entertaining and instructive sketches presented organize work and ieview performance, how by John Cleese and draws lessons from each effectively you organize time and manage example. It outlines the three steps to ensure the stress, and how ef fectively you conduct interview does not lead to disaster. Topies meetings and solve problems.

irelude:

Time estimate: 3-4 hours.

Preparing before the interview Dealing with the emotional responses Limiting the damage atteiwards

Evaluating Organizational Effectiveness (C410)

.h..me: 27 nu,nutes.

This program allows selected members of your organization to assess three areas that affect organizational effectiveness Key people on

The Art of Negotiat.ing (L,280) your management team will rank priorities for increasing productivitv. Middle managers will This computer-based lesson guides you i" assess ho v well vour' organization's culture is preparing for an actual negotiation. You walk I

delined and first line supervisors and staff will through the entire negotiation, solving problems assess your organization's climate. At the end and answering questions, before you actually of each unit, you develop an action plan to meet the persan(s) with whom you wi!! be increase organizational effectiveness, negotiating. Your answers to the program's questions help you to develop practical Time 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

alternatives and a strategic plan of action. The program produces a final report that includes an agenda of all issues.

Understanding l'ersonal Interaction Styles (C420)

You will be able to:

Apply negotiation skills more effectively This program has been designed to increase Prevent or resolve disputes and conflicts awareness of your personal style and your improve on selling /pureLsing skills preferences for mteraction with others while e

Establish the basis for successful negotiations PRicessing information itjs also designed to he. hten your awarenew ol the styles and ig before face-to-face meetings begin Conclude negotiations so that everyone wins pret.erences of the people w,ith whom you interact daily, e

Time estimate: 8-10 hours.

Tlu. he. htened awareness w.ll help group s

ig i

members work together more effectively as individuals adapt their own styles ia response to the styles of those with whom they work and to the demands of the situation.

Time: I hour.

I

Available through the '.LC Lending Library 33 l

~

Leading Effectively (C430)

Iniproving Employee Perfortnance (C460)

Dis program has been designed to help you Improve your effectiveness as a leader. The His program has been designed to help you

?rogram defines leadership and shows how identify, analyze, and solve performance cadership power derives from formal authority problems. You iJentify factors affecting and influence. It gives you an opportunity w individual performance, analyre alternatives.

assess your own management behavior. You and then choose those approaches most then have the choice of comparing your own appropriate to your sie L.on. The program also h:havior to how other managers in your discusses the importance of coaching and poition rank nationally, or to how your work constructive feedback in the process of group perceives you. And finally, you translate improving your employees' performance. An what you have learned about effective optional fourth unit allows you and your work leadership and your own leadership style to a group to plan for ways to improve work group leadership situation you are currently facing.

performance.

Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

01otivating to Actiieve Results (C440)

Perforniance Appraisal (C470)

This program is designed to increase your understanding of motivation and its effect on Lis program f.as been designed to help employee performance. You evaluate typical managers hoprove employee performance, and work situations in order to assess how you, as a ultimately organizational performance and manager, handle employee motivation. To assist productivity, through effective performance

_ you with improving the motivation of your appraisals. You assess how you conduct employees, you identify the categories of human performance appraisals and pur organization's need which influence employee motivation.

performance appraisal process. On the basis of analyze how to improve motivation, and these assessments you create an action plan for develop an action plan to respond to your -

improving the penbrmree apnraisal process.

findings.

'ime: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Defining Goals and Objectives Glanaging Time Effectively (C480)

(C450)

This program has been designed to help you This program is designed to help managers improve your management of time, it provides define goals and objectives for themselves, their you with an opportur.hy to analyze your use of work groups, and individuals within the work time by keeping a time log and completing a group. The process can be used for the time management assessment. To assist you organization as a whole, or for a division, or a with improving your management of time, you l

work unit in the organization. You will set will identify methods to control three m.4 goals for your work group and with their help time-waste *s: paper, people ant develop and refine objectives to accomplish procrastinatica. You will also learn how to their goals. You will work with members of write a "To Do" list and create an action plan your work group to develop individual goals to improve your time mam.gement.

- and objectives.

Time: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months . Recon mended: Keep a aily

. Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months , time log for 3 5 days before taking this course.

34

' Available through ILC Lending Library

Artful Negotiating with IIerb Cohen

What Is Strategic Planning: A, (V420)

Overview (C350)

His 6deotape shows you bow ta deal with This computer based course offers an overview

g. cot le in any kind of negotiation - from horr.:

of the str,itegic planning process and presents to '.,1fice, lierb Cohen ptovides invaluable concepts and tenns tiiat are fundamemal to Sformation in a humorous presentation that you strategic planmng. You will learn to:

will not soon forget.

Deline and, given an organization's profile, Time: I hour, identify mission, obje:tives, internal resources, external circumstances, and

'You lie the Judge (V380) strategy

Identity success - achieving the organization's Discrimination can be tmintentional as well as objectives - as the ultimate goal of strategie intentional in this course you will learn how planning the interviewer can knowingly show bias during

Identify consisteney among mission, an imerview. You will also learn techniqu s for objectives, resources, circumstances, and strue;uring your interview as well as how to ask current strategie thinking as the intermediate a question properly. Knowing the five protected goal of strategic planning classet: rsee, religion, sex, color, and national Time: I hour.

origin, will help you develop a legally defensible interview, and possibly avoid legal problems in the future. Topies include:

Managing People (V390)

Ways to 1.egally Ask Questions Avoid Legal Problems Power is the ability to influence human The Structund Interdew behavior. In this videotape /workbookleassette cousse you will learn techniques to manage Tims: 30 ininutes.

people using your power Topies include:

More Than a Gut Feeling (V370)

Sources of Power

P,ationalizations: The Power Trap In this course you learn the benefits of behavior

Perceptions: The Link Pin to Motivation

Human Information Processing interviewing. This course will demonstrate how past behavior is the bert piedictor of tuture

llow to Get /.nybody to Do Anything You Want behavior, thereby giving you a better indication of how pv future employee might handle cer,rin situations. You will acquire interviewing Ti.ne: I bour, skills to help a\\oni eriws that could h;ppen when you rely solely on intuition and general impressions. You will discover how to make judgements on the candidate's ability to do the job and not just on personality traits.

Time: 30 minutes.

35

Available through the ILC Lending Library

Tlic Idnt Genenitor Plus (C370)

Defusing llastility (V460)

-This computerbsed pmgram helps you to Confrontations which are poorly handled can come up with prmiucuve sw ideas about result in increased stress and health problems almost any kind of problem you need to solve -

and lost customers and business. In this course writing propon.ls. developing markc&g plans, you will learn helpful ways to respond thinking about a careet change, etc. It takes you effectively to hostile individuals. It will also step by logical step through the problem-solving increase your skills in managing anger in the process, it begins by helpirg you to describe workplace. Topics include.

the problem cleady F.ad c3ncisely, and te list the elements involved in it Tbn, once the

Forms of Hostility situation and its companchts ar9 clear in your

Effective Conflict Resolution mind, you ate guided to come up whh a list er'

Personal Evaluation and Goal Setting fresh approaches to.it, using a t.arien of hiea.

geraatton techniaues. Finally, you mn evaluate Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months , your ideas, considering them from several vantage points, before you decide whleh ones are the most useful to you.

Ilow to Get There Frons llere: The Time: 4 hour4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months s-Strategic Planning Process (C360)

In this computer-based course, you will gain -

greater depth of understanding of strategie

' Resolving ConlM (Y450) planning by applying the fouretep strategic planning process to several hypothetical cases in this course you will see how conliicts alieet and to a real-life organization you know well.

not just the ones involved, but also the one8 After practicing writing mission statements and around it. Peop'e are prone to disagreements objectives and analyzing data about resources l

that lead to conillets. These confHets can and external circumstances, you will obtain tudermine productivity and morale. llere, you practical experience ev;tluating the current will find suggest!ons to stop this cycle. You will strategic thinking of several sa!nple learn how to take control of the situatinn instead organizations, Then you will create new plans of avoiding it. Topics include:

to resolve inconsistencies in strategic thinking and to devise alternatives. This process will c

l

Proper Procedures enable you to start thinking about ways to apply Role Setting: Who is in Charge

- the strategic planning process within your own Goals organization.

What Strategies to Use Note: Complete "What is Strategic Planning:

Time estimate: I hour.

An Overview" (C350) before beginning this course.

Time: 1 1/2 hours, 36

Available through ILC Lending Library e-

,wr-

-m w

--w.n-

- ~ -, - - - -. -

w+,.v.e

.e-,,y.m_-3 g _ w-6

Wiien 1 Say No, I Feel Guilty (V570)

Total Quality Managentent (V520)

This videotape on assertiveness training is based This videotape looks at proven strategies for on tt'J book of the same title by designing, implem nting, and managing a TQM Dr. Manuel Smith. Smith offers seven basic system. Learn beve to access organization assertive skills to help you better cope with readiness for such a system and how to manipulative criticism and guilt and get you integrate other human resource systems into a back on the road to being courteously assertive.

total training effort that emphasizes organizational commitment to excellence.

The skills are:

n 11roken Record Time: 80 minutes.

Fogging Negative Asr.crtkn:

INegative hejuiry 6

1:ree Inforraution

Teann lluilding (V630)

Self Disclosure Workable Compromise -

b this two-volume video program, you cad yau fellow managers willlearn how to turn Time: 30 minutes.

conventional work groups into teams. The results will be higher productivity, quality, and morale.

Volume i liighlights:

Ihe four C's of effective team members

liow not competing can actually increase people's self esteem and productivity

Dealitig witti Difficult People (A280)

seven ways to recruit eatuable team members

The role of the " mission statement" in teams l

This presentation includes Ove characteristics of

Three ways to deal with problem team

- difficult people, the four pitfalls to avoid, the members five positive steps to take, and a description of the nine personality types. It also provides Time: 99 minutes, suggested responses on how to deal with the bully, the expert, the complainer, the :

Volume 11 liighlights:

procrastinator, the ' ginner," the guerrilla lhe to encourage teams to take risks and Oghter, the time bomb, the nice guy, and the e

Inncvate leicle.

The six elements of a powerful team meeting

Monetary vs. nonmonetary rewards: Which is Time estimate: 3 5 hours5.787037e-5 days 0.00139 hours 8.267196e-6 weeks 1.9025e-6 months .

best and when

Four essential elements of good team communication Time: 89 minutes.

37

Available through the ILC Lending Library w

lligh Inipaci Leadership (V640)

Situational Leadership (1100)

This video explores the critical dif ferences nis interactive videodisc course allows between management and leadership,..and iarticipants to make leadership decisions and teaches you how to make the shift.

earn their own primary and secondary leadership styles. Situational I.eadership helps Volume I:

instill the critical competeneles required of today's organizational leader: solving human

The #1 force that drives leaders and how to performance problems and analyzing and develop it developing the key commitments to customers.

Excellence vs, perfection: The cruelal point organization, self, people and task. This at which energy starts being wasted program is desi;ned to maximize your The three places o's which leaders must keep effectiveness as a leader in any situation where focused at all times you interact with other people to aehleve organizational goals.

Time: 76 minutes.

Time estimate: 8-12 hours.

Volume 11:

The best place to begin developing vision

Empowerment: What is it and how to use it to create loyal followers

-One question leaders must ask to create

EITective ()ne-()n One Traii6:ig: Tlic accountability in their people I(cy to OJT (V700)

Time: 59 minutes.

If your supervisor doesn't make the time for effectice one-on-one training, it will cost your company in the long run. This video about on

Managing. Diversity (V660) the job training takes them step by-step, through preparing a job description, walking the This video reveals a range of human

- emplo ee through the job, e7plainine proce ures, allowing for praetbe anc,~ctiowing l

perspectives on such issues as power, authority.

up, it also shows how to get the ie Jits et ee-communication and performance. Managing Diversity helps managers better understand the onsme training without the supervisors doing all the wmk.

cause and effect of varying viewpoints. It inspires open-mindedness and willingness to Time: 20 minutes, learn from those wkh diverso backgrounds, it offers strategies tbr Acarer two-way communleations, more productive relationships, and stroriger teantw'k.

Time: 22 ininuus 3g Available through II.C Lending Library ry.

,m'--

, my

+ ---.-

e-

.-m,

-b--

- ee L v3,++

m.,

7-e4

.-ze

,t 6

..mim~4 r,m'b---,...*w,ww

,-eu+

w-m

.-. *,..,-i,.,,,,w

~ _.. _ _ _ _. _. _ _. _._ _ _

Winning Management Strategies for The liiancluird Trilogy: Values and the Real World (A290)

Vision (V830)

This audio-cassette seminar with Tom Peters in this program Dr. Ken Blanchard discusses and Robert Townsend shows you why people some of the significant changes that have and companies fail. This seminar explains step-occurred during the 20th century and ways by-step how to plan ym'r career and these changes affect the conduct of our hves management opportunities for success. Topies and oar businesses. Blanchard challenges the traditional value system of striving for financial include:

achievement and offets a value syst(m that Getting the Job Done allows people opportunities to connect life, People llelping People meaning, and spirituality with work, power, and How to De-clutter Your Life money. Viewers are challenged to identify their

. Innovation organization's purpose, values, and image m, Selling innovation Through Results order to commit to a better quality oflife for

The Decentralization ofInformation themselves and their organization.

The Problem with Marketing No Such Thing as a Tiny Impiovement Time estimate: 32 minutes.

Saying Thanks

- Exceptional Service / Fewer People

- What's Your Mission Time estimate: 812 hours0.0094 days 0.226 hours 0.00134 weeks 3.08966e-4 months .

The Islanchard Trilogy: A liecade of

llrief Encounters: Managing Learning (V840)

Successfu: Interviews (V730)

Dr. Blanchard revisits his one-minute l

This video is essential insurance against the management principles and applies them to costly consequences of selecting unqualilled job today's business environment. Blanchard also applicants, it helps interviews take that vital offers viewers his ideas on servant leadership, o

mental leap from subjective to objective manager behavior, setf and organiation Judgement processes so they can work with recreation and the relationship these ideas have insight and wild information ta make to goal accomplishment.

appropriate hiring decisions.

Time estimate: 33 minutes.

By dramatizing poor interviewing techniques,

- this film helps interviewers erase poor habits, remove barriers, and avoid such traps as subjectivity, interview anxiety, cultural bias, and superficial applicams. Then it shows how to

-do it right with 10 memorable techniques for selecting truly qualified employees.

Time: 18 mhiutes.

39

Available through the ILC Lending Library e

v

+r astewc-.

,.-ww-s--arm

+-.-

.e..

--+ - ---- - -+.

w

--.-.-----.a-

The liianchard Trilogy: ll.E.L.P. for

' Conducting Successful Meetings Managers (V850)

(C490)

Dr. Blanchard gives managers helpful tools to This program is designed to help you and your wire themselves for the role of effective manager of the 90's. Delivered in style that is work gmups conduct more successful meetings.

it consist of five units:

' fun, vulnerable, thoughtful and spiritual, Blanchard becomes the role model for managers and any others who aspire to a difference-

Elements of Successful hicetings making life.

Roles People Play

Planning a Successful htecting

Keeping Nieetings on Track This program offers ways to use humor to

Improving htcetings improve our lives, ways to get closer to others by healing our addletion to our egos, way to The Orst four units help you understand how to allow better communication through listening, conduct meetings more successfully. The Ofth and ways to make a difference by discovering unit is optional. It allows your work group to our purpose.

access a recent meeting and provides a structure Time estimate: 35 minutes.

for helping you plan with your work group for more successful meetings.

Time estimate: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

lle Prepared for Meetings (V870)

The ADA Maze: What YOU Can Do (V880)

In this video, you will watch one company's favorite facilitator lead her team through a This training program is intended to provide a tough problem solving meeting. You'lllearn summary of the Americans with Disabilities Act how to:

(ADA) to help managers, supervisors, and team leaders within your organization of the broad Define a controlling purpose for your effects ADA will have on them and your meetmg company.

Design meetings that match your goals Select the right location, time, and Key Training Points participants Choose the right leadership style

The video will educate managers.

Launch your meeting quickly down the right supervisors, and team leaders on the ADA

=

and its inwnt track Start group participation

How to identify areas in the workplace l

1 Maintain pacing affected by ADA Control problem participants

How to recruit and maintain a vital segment l

Close on schedule of the workplace that might otherwise be I

Follow-up for results ignored

190 vide guidance in dealig with workplace Time estimate: 24 minutes.

areas affected by the ADA

The importance of recognizing what ADA is, f

and the responsibility of managers, supervisors and team leaders in its implementation Time: 16 minutes.

l 40 l

Available through ILC Lending L brary

Project Management

=Getting Started with Project

Getting tlie Slack Out of Your Management (C290)

Project Plans (C310)

This pmgram introduces the fundamentals of One of the most common problerns for project PERT /CPht. In this lesson you will become managers is getting a project finished on time, familiar with the basic termino'opy of pmject it often seems impossible to complete work management; and you willlearn how to within the time frame imposed by clients or construct and use a PERT network diagram -

upper management. This pmgram teaches you the key planning tool of PERT /CPh1 project how to use PERT /CPhi project management management. This information will prepare you techniques to replan a project so that a for the remaining two lessons on Project seemingly impossible deadline can be maJe hianagement.

possible. You will learn how to replan a project using the concept of slack. You will learn to:

Identify and define the e,mponents of a Determine how much time you have to spare PERT network Iderr ify PERT events and activities on a project, or how late it will be Identify events that will delay a project and Analyze and interpret PERT /CPhi network Construet PERT /CPhi networks eventr, that may provide opportunities for Identify the Critical Path catching up Replan a project so that a seemingly Determine the earliest time for completion e

impossible deadline can be met Time estimate: 6-8 hours.

Time estimate: 6-8 hours.

Ilow to Meet Project Deadlines (C300)

Prerequisites: Getting Started With Project hianagement (C290) and llow To hieet Proicet Deadlines tC300)

Teaches you how to plan and schedule pmjects with conlidence, using PERT /CPh1 statistical methods based on probability theory. In this

Strategic Planning (A140) lesson, you will learn practical and quantitative methods for determining project start dates and The first section of this audio / workbook unit arriving at reasonable estimates of the time discusses the emergence of strategic planning -

needed to complete a project or activity. You why early businesses could exist without it, why will learn to:

strategic planning became necessary, and what value strategic planning has for your Obtain consistent, realistic estimates of how organization. Topies include:

much time a project will require Determine at what point in a project key

The Emergence of Strategic Planning activities should start

Strategic Plan vs the Planning Process Determine which parts of a project need to

Planning far the Plan / Situation Analysis h1ission, Objectives, and Strategies a

be closely monitored so that preventise Implementing the Strategic Planning Process action can be taken Controlling the Strategic Planning Process Pitfalls in Strategic Planning Time estimate: 6-8 hours.

The Human Side of Strategic Planning Prerequisite: Getting Started With Project

Contingency Planning hianagement (C290)

Time estimate: 8-10 hours.

Available through the ILC Lending Library 41

Dealing uitti Difficult lleliatior

' Goal Setting (C220)

(A150) l The goal retting process presented in this His audio / workbook unit examines some basic computer-based lesson will help you to produce management concepts to create a framework for clear, well thought-out operational goals and dealing with difficult behavior. This program objectives, it presents a simple four step process will look at three different lead 3rship -les:

for implementing goals in your workplace; and directive, participative, and free rein, svics presents a method for integrating operational include:

goals into an action plan.

hianaging Iluman Behavior Objectives:

Identifying Diflicult Uehavior Understanding the Stress of Diflicult

Identify examples of acceptable goal Situations statements by applying live guidelines hianaging Conflicts

Write a complete and acceptable goal

-h1aking Effective Decisions statement Communicating Effectively with Difficult

Identify when to use goa statements Individuals

Choose ap1ropriate managerial actions for Developing the Difficult Employee implement ng operational goals

Dealing with Difficult Behavior in Groups Time estimate: 2-3 hours.

Time estimate: 1012 hours0.0117 days 0.281 hours 0.00167 weeks 3.85066e-4 months .

Delegation (C230)

Effective Team Hnilding (A160)

This cornuter-based lesson provides you with his audio / workbook program offers practical the skills necessary to delegate appropriate examples of how effective teams work in responsibilities to your subordinates. You will organizations. The payoffs in terms of learn the process of delegation and guidelines productivity, employee satisfaction, and growth for determining which tasks are appropriate for benefit top management as well as team delegation and which ones are not. You will men $ea. Toples include:

also learn how to iormulate a delegation plan, and how to overcome obstacles to delegation.

L "inition of a Team Finally, you will obtain useful advice on how to Understanding People: Values, Beliefs, improve your own delegation practices, Goals, and Competencies c

Selecting an Effective Team and Team Objectives:

l l

- Environment l

De Communication Process

-Identify six benefits of effective delegation

Improving Communication

' and their application to management Developing One-to One Relationships

identify the three major aspects of delegation l

L Developing an Open Atmosphere and their interielat!onships Establishing and hiaintaining the Team

Identify internal and external obstacles to Using Leadership Skills effective delegatiim, and appropriate

- Principles of Followership technique, for dealing with them hiotivation and Change Within a Team

Choose appropriate tasks for delegation based L

. Developing the Team's Creative Potential on critical criteria for selection or rejection w

Rate managerial effectiveness as a function of Time estimate: 1012 hours0.0117 days 0.281 hours 0.00167 weeks 3.85066e-4 months .

delegation Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

Pecommended for managers and supervisors.

42

Available through ILC Lending Library

. - ~..

1'roblein Solving (C240) allow to lie a Successful l'roject Whatever your level of sesponsibility, one 01 your primary responsibilities will be solving the

i. earn the management techniques that will help inevitable problems that atise on itie job,1his your projects accomplish the most in the least computer-basco lesson presents a siesteP time at the lowest cost. Us,.,g this self paced problem-solving procedure that will hdp you to wo:Lbook program, you will discover how to quietly ruognize and describe a problem, and thoroughly investigate, document, and control to accurately determme its true cause and best each phase of project management and how to soluton.

involve every management level in the decision-Objectives:

Quantify project objectives and develop a identify and state the purpose of eath step of practical plan to adiieve them a siestep problem-solving process

. Create detailed llow plans to make the work Apply the problem solving process to a case move more smoothly nom phase to phase study

. Allocate human resources effectivelv Identify a problem area for your own

. Analyze and graph project relationsitips considerat,on by using a problem-

Work up on-target manpower and time i

determination rating seale estimates

Prepare and guide a 'nie network using Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

PEl(T netwotk techniques and Gann charts limploy time and resouice estimate humulas a

l'erforittance Feedbacit (C250)

Time estimate: 20 hours2.314815e-4 days 0.00556 hours 3.306878e-5 weeks 7.61e-6 months .

In this computer-based lesson, you will learn to recognize motivatio ul styles, as well as what

What is Strategic l'lanning: An type of feedback is most effective for each

()verview (C350) style. When you have completed this lesson, you will be able to develop a plan for providing This computer based course offers an onrview feedback to a particular employee. You will of the strate;ie planning process and presents also have learned techniques that you can use to coniepts and terms that are fundamental to correct performance problems and increase the strategic planning. You will learn to:

general performance level of y~ur statt,

Define and, given an organization's pronie, Objectives:

dentify mission, objectives, internal resources, external circumstanees, and Identify how an individual's motivational strategy style intluences the type of per formance

Identify success - achieving the organization's feedback that will be most useful to him or objectives - as the ultimate goal of strategie her planning Demonstrate the three purposes of

, Identify consisteney among mission, performance feedback objectives, t esources, clicumstances, and Identify reasons for poor performance current strategie thinking as the intermediate Select appropriate guidelines for giving goal of strategic planning performance feedback Develop a feedback plan Time; I hour.

Time estimate: 1 1/2 hours.

Available through the ILC Lending Library 43 2

1

'llow To Get There Fron Ilere: The

The hiea Generntor I'lus (C370)

Strntegic l'lanning l'rocess (C360)

This computer-based program helps you to in this computer-based course, you will gain come up with productive new ideas about greater depth of understanding of strategie almost any kind of problem you need to solve:

planning by applying the four step strategie writing proposals, developing marketing plans, planning process to several hypothetical cases thinking about a career change, etc. It takes you and to a real-life organization you know well, step by logical step through the problem-solving Af er practicing writing mission statements and process, it begins by helping you to describe objectives and analyzing data about resources the problem clearly anel '"leisely, and to list and external circumstances, you will obtain the elements involved m it. Then, once the pnetical experience evaluating the current situation and its components are clear in your strategic thinking of several sample mind, you are guided to come up with a list of organizations, Then you will create new plans fresh approaches to it, using a variety of idea to resolve inconsistencies in strategic thinking generation teamiques. Finally, you can evaluate and to devise alternatives. This process will your ideas, considering them from several enable you to start thinking about ways to apply vantage points, before you deciJe which ones the strategic planning process within your own are the most ut.eful to you.

organization.

Time; 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Note: Complete *What is Strategie Planning:

An Overview" (C350) before beginning this course.

Time: 1 1/2 hours.

Getting Things Done (A270)

This interactive videodise course allows in this self-management course you will learn participants to make leadership decisions and strategies to develop productivity habits, learn their own primary and secondary increase your control over your work, your leadership styles. Situational Leader. ship helps staff and your career You will master new instill the critical competeneus required of skills that will help you accomplish your high today's organithional leader; solving human priorities, each and every day. You will also performance proi.lems and analyzing and have the confidence to set and achieve your developing the key commitments to customers, lifetime goals. Topics include:

organization, self, people and task. This program is designed to maximize your licw to Set and Achieve Goals that Matter to effectiveness as a leader in any situation where a

You you interact with other people to achieve Tips for Managing Your Personal Life organizational goals.

Techniques for Minimizing Paperwork Ilow to Overcome Interruptions Time estimate: 8-12 hours.

l Delegation: The Key to Career Growth Time estimate: 4-5 hours, 1

1 l

l 44

Available through ILC Lending Library

1'roject hlanagement (V610)

The liianchard Trilogy, Values and Vision (V830)

This twn-volume video program will help Scu master the fine points and the big picture of in this program Dr. Ken Blanchard discusses every project you manage.

some of the significant changes that have occurred during the 20th century and ways Volume i liighlights:

these changes affect the conduct of our lives and our businesses, Blanchard challenges the The seven winning tra 's of a successful traditional vi i system of striving for financial project manager achievement and offers a value system that liow to make sure objectives are clearly allows people opportunities to conneet life, identitled meaning, and spirituality with work, power and Motivation techniques that tap people's money. Viewers are challenged to identify their strengths organization's purpose, values, and image in llow to ensure tasi j. done on time order to commit to a better quality oflife fot without looking over the people's shoulders themselves and their organization.

Volume 11 liighlights:

Time estimate: 32 minutes.

Two ways to chart yo. poject's progress llow to set up a practical, accurate reporting a

system When to make decisions yourself and when The Illanchard Trilogy: II.E.L.P. "or to enlist the help of others Alanagers (V850)

The best way to wrap up a project positively with impact Dr. Blanchard g;ves managers helpful tools to wire themselves for the role of effective manager of the 90's. Delivered in a sty:e that is T,.ime: 79 nu.nutes.

fun, vulnerable, thoughtful and spiritual, Blanchard becomes the role moJel for managers and any others who aspire to a difference-making life.

The Illaiichard Trilogy: A 1)ecade of This program offers ways to use humor to Learning (V840) improve our lives, ways to get closer to others by healing ot.r addiction to our egos, way to Dr. Blanchard revisits his one minute allow better communication through listening, management principles and applies it to today's and ways to make a difference by discovering business environment. Bl;mehard also offers our purpose, viewers his ideas on servant leadership, manager behavior, self and organization re-Time estimate: 35 minutes.

creation and the relationship these ideas have to goal accomplishment.

Time estimate: 33 minutes.

45

Available through the ILC 1 ending Library

Secretarial Skills Telephone Talk: Ilow to Deal with Telephone Doctor III: From Curt to People over the Phone (V170)

Courteous (V190)

This videotape emphasizes the importance of This videotape is designed to improve telephone j

good customer service on the telephone. The communications skills. It will examine the basic i

film explains and demonstrates the two parts cf tools of communication along with other effective telephone use: the people part (how to valuable telephone techniques. Topics include deal with people) and the practical part (the voice, words, tone of voice, and listener's techniques of answering the phone),

imagination.

l i

1 Objectives:

Objectives:

To help participants recognize the

To eliminate the cold, aloof, curt telephone importance of knowing and using effective approach telephone skills

To focus attention on the words we use on

. To illustrate the two parts of effective the telephone and the meanings they convey telephone use: the people part and the

To reinforce that the telephone is a non-practical part visual form of communication thereby

To help train participants in the basic people increasing the importance of our telephone skills and practical skills needed for effective communication skills telephone use

To help participants realize that, by Time: 25 minutes.

improving their telephone skills, they will increase their own job satisfaction Time: 20 minutes.

4

Typing Made Easy (C100)

T6ephone Courtesy Pays Off (V180)

This course is designed to teach touch typing to beginning typists and to improve the stills of those who already typ Using proven methods, To the many people who call your organization, you will learn to master the whole keyboard, the person answering the phone is your You will progress in a cumulative manner, organization. The reputation of your continually improving your speed and accuracy, organization rests in the way you handle You can review your progress at any time.

l_

. incoming calls. This videotape can teach you Evaluation reports measure your speed and how to improve your methods of handling accuracy and highlight weak keys and tingers.

incoming calls. Topies include: How to answer, how to handl, delay and transfers, how to At the end of this course, once you've handle complaints and how to say "no" to

_ comp eted every lesson, you will be able to requests courteously. Participant exercises are touch type at a minimum of 25 words per included to summarize points in the film and minute with 80% accuracy, help the viewer remember the basics.

Time estimate: 4-6 hours.

Time: 20 minutes.

-46

Available through ILC Lending Library

Introducing Wordperfect 5.0 (C110)

Wordperfect Analyzer: Testing A computer based program designed to teach the basic functions of Wordperfect 5.0 word The Performance Analyzer contains two processing software using realistic simulations different tests. From iti, hiain hienu, you can of WP5.0 menus and commands. Specifically, choose either the Self-Assessment Test or the you will learn to create and revise leuers, Comprehensive Test. The Self-Assessment Test memos, reports, and other familiar office is recommended for measuring progress and documents, format and print documents, and periodically reinforcing instruction during use the most importa:'.t WP5.0 menus and Wordperfect 5.0 training. The Comprehensive features. A final unit provides an overview of Test provides a quick way to gauge an advanced features, operator's overall knowledge of Wordperfect 5.0.

This training program is for anyone who is a first-time Wordperfect user, With this training Time estimate: 2-3 hours.

program's Train-Switch feature, you have the-ability to switch back and forth betwe. the training and the actud WP5.0 application 11015520 and DisplayWriter program. With this feature, you can stop toe Simulator Training (C270) training at any time and practice what you have learned in WP5.0 itself.

This program provides an introduction to using the ll3M 5520 or DisplayWriter Word Time estimate: 6-8 hours.

Processor. The course will provide you with a knowledge of tl'e basic commands needed to operate the 5520 or DisplayWriter. The basic Introducing M,ordPerfect 5,0 commands, including creating, editing. and Advanced (C120) printing documents, will take approximately four hours to learn. In addition, you have the This program teaches you to take advantage of opportunity to master as many advanced the most sophisticated features of Wordperfect features of the package as you need for your 5.0. It is aimed at people who are already individual workplace.

experienced in using WP5.0's basic features to create, revise, format, and print documents and Time estimate: The complete course with all the who wt. to use its advanced features to advanced features will take approximately nine become more productive. Specifically, you will hours for the 5520 and 15 hours1.736111e-4 days 0.00417 hours 2.480159e-5 weeks 5.7075e-6 months for the learn to:

DisplayWriten

Use advanced features such as Text Columns and Footnotes Orgamte your documents with features such as Odwe/ Paragraph Numbering, Table of Conte.+. Sort, and blaster Document Create. a document that contains integrated text and graphics and incorporates fonts Use the hiacro feature to record and play back keystrokes, eliminating repetitious typing hiake calculations with WP5.0's Math a

feature Use the hierge feature for ruass mailings Use WP5.0's Speller and Thesaurus Time estimate: 6-8 hours.

47

Available through the ILC Lending Library

.n L

Time Management for Secretaries _

Ilasic Secretarial Skills (V340) and Administrative' Assistants (A220)'

This three-part video series instills a positive Your caller is on hold, and the boss has attitude toward the position of secretary and the disappeared. You have to finish typing a report vital function secretaries play in the business by 5:00 - but you still haven't received the data world. Topics include:

you need. The staff want their projects completed first. And you're constantly

Part of the Team iinterrupted by people who chit-chat by your

Getting thefob Done desk. Sound familiar?

Workmg with Others Now you can learn how to take control of your Time estimate: I hour, day with this audio-cassette seminar. You'll learn skills to help you organize and maximize

. your work, and handle the people who waste

Wordperfect 5.1 liasic Skills your time. You'll learn how to double your Workshop (C380) productivity without doubling y our stress!

Topics include:

This computer-based program simulates the Wordperfect software, and teaches you how to

L how to turn your "to do" list into a "thingt use beginning features. The training explains done* list each step of the topic you have chosen to learn.

' Eight strategies to help you bum through Ac you progress through the topic, you will

- paperwork

"llow to balance confileting priorities and -

work with less and less prompting to develop egos when you work for more thangne confidence in your own abilities. Easy to use menus let 3 - a select from the following topics:

person

1 Seven techniques for getting work done now

The Wordperfect Menu System Surelire techniques for stopping interruptions

Creating and Saving a Document

How to manage your break times and lunch

Retrieving a File hours for enjoyment and refreshment -

Editing a Document

Setting Margins and Tabs

~ Time estimate: 2-4 hours.

Printing a Document

Deleting and Restoring Text

Cut and Paste Phone Power (V280)_

Text Enhancement

Wordperfect Help Feature This videotape provides techniques to 4 Basic File Management communicate better on the telephone. Learn how to reduce or even eliminate the time you Time: 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months , spend playing " phone tag" by scheduling telep'ione appointments. Identify the three vital keys of an ideal telephone opening. Follow the six steps in handling an emotionally charged L

call Time: 53 minutes.

48

Available through ILC Lending Library L

!?

Wordperfect 5.1 Advanced Skills

WorJPerfect 5.1 lleginning and Worksliop (C390)

Advanced Features (V400)

This computer-based program simulates the This videotape is combined with a training Wordperfect software, and teaches you how to guide and practice files to teach you the use the more advanced features. The training functions of Wordperfect 5.1. You will watch explains each step of the topie you have chosen the video lesson, and then practice what you to learn. As you progress through the topic, you have learned on the computer using the Personal will work with less and less prompting to Training Guide and Practice Disk. Topics develop confidence in your own abilities. Easy-include:

to-use menus let you select from the following topics:

Creating and Revising a Document

Formatting and Printing a Document Search and Replace

Working With Longer Documents hiail hierge/ Labels

Formatting hiulti-Page Documents Using the Spell Checker and Thesaurus

Using Pull Down hienus and the h1ouse Advanced File hianagement

Working with Tables hierging Documents e

Using hiacros Windows / Editing Two Documents

Automating with hiaeros Advanced Formatting

Desktop Publishing Features Page Formatting

Text Columns and Footnotes Time: 4-6 hours.

Outlining Using Styles Tables and hiath

Conununications Skills for Time: 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

Secretaries (A310)

This program will help you write clearly and Typing Skill lluilder (C640) concisely, and improve your oral This course is for those who already know how to type, but want to improve typing speed and

Use four tools of listening that zero in on the accuracy. This course combines proven teaching critical content of what someone is saving methods with the tiexibility and speed of the

Handle visitors and incoming calls computer. Some of the features include:

Ensure a professional-sounding letter by using the proven principles of good letter 104 paragraphs of varying length and writing difficulty that may be typed for up to tive minutes, at your option Time estimate: 10-12 hours.

An index (and time selector) that lets you select any paragraph and timing you wish An instant report showing your speed and accuracy for the paragraph you just completed Time estimate: 6-8 hours.

49

Available through the ILC Lending Library

Technical Skills Surrogate Tour (1110)

Electrical Safety (1120)

Now available at NRC's ILC is the Surrogate This comprehensive interactive videodisc Tour. From real pictures you can take a visual training program consist of two dises that train walk-through of various power plants showing students to understand the principles of basic what the plants and their components look like.

electrical safety with OSHA requirements.

The plants that are currently available are:

Basic Electrical Safety:

Arkansas Nuclear One Unit 1

= (B&W)

Types of Hazards Arkansas Nuclear One Unit 2

Electrical Shock (CE)

Flash /Are Blast

. Grand Gulf Unit (GE BWR!6, MARK 111

Safety Principles & Dargers Design)

Effects of Current on Body Pilgrim (GE BWR/3. MARK 1 Design)

Contaminated Environment Comanche Peak

Recognizing Hazardous Areas / Equipment Brunswick Unit 1 (GE)

Dangers of Working Under the influence of Davis-Besse (B&W)-

Drugs and/or Alcohol Limerick Unit 1 (GE)

Common Safety Tips a

Limerick Unit 2 (GE)

Using Extension Cords Oyster Creek (GE) 110 & 120 Voltage Palisades (CE)

Hazards from Personal items Perry (GE)

Three Mile Island Unit 1 (B&W)

Working Safely With Electrical Equipment:

Pickering A (CANDU)-

H.B. Robinson Unit 2 (W)

Using Protective Equipment

Sequoyah Units 1 & 2 Containment (W)

Types of Equipment

Sequoyah Units 1 & 2 Auxiliary Building

Selection of Equipment

Checking Conditions The tours are individually controlled and

Limitations operated using computer and videodise

Tools equipment located at the Woodmont Building

Test Equipmen:

ILC facility. By. choosing a path or place in a

Grounds plant, with the help of a joystick, you can

Isolation Equipment control the pace, direction, and view of your Lockoutfragout Procedure a

tour. The video pictures are stored on

Testing Locked Out Circuits videodiscs and are controlled by a PC. Two

Purpose of Interlocks nonitors are used, one to show plant pictures,

Using Electrical Drawings another to show the " blueprint" or schematic of

Specilie Work

~ the plant; and for those who want to capture a

De-Energizing Equipment picture on paper, a printer is attached.

Opening & Closing Circuit Breakers

Removing & Installing Fuses and Resettmg Prior to starting the tour, a 23-minute

Discharging and Grounding Capacitors videotaped training session is available for those

-* Raeking in and Out who are unfamiliar with operating the L

equipment.

Time estimate: 4-8 hours.

l-L 50

Available through ILC Lending Library

Industrial Process Control (I130)

Stath Functions

Data Functions This interactive videodisc training program

Analog and PID Functions trains students in the concepts and principles of

Sequencer Functions process control modes.

Time estimate: 4-8 hours.

Single Imop Control

Control Factors Rotating Eqtiipment Predictive Primary lastruments in ON/OFF Control hlaintenance (1150)

Process Control hiodes Proportional Control This interactive videodisc training program Integral Control trains students to use predictive maintenance as Derivative Control a tool for prolonging equipment life and preventing major problems.

hiultiple Loop Control Principles and Practices of Predictive Principles of Feedforward

.\\laintenance Cascade Control Ratio Control

Introduction Adaptive Control

Approaches to hiaintenance Selective Control hiodes

Predictive hiaimenance Principles of Distributed Control Systems

Testing hiethods Direct Digital Control Supervisory Control Vibration Analysis Time estimate: 8-12 hours.

hionitoring Vibration

Vibration hieasurement

Using the Analyzer

Vibration Analysis Programmable Controllers (I140)

Shaft-Related Problems

Other Common Problems This interactive videodisc program trains students to understand programmable controller Time estimate: 4-8 hours.

system operations, interpret power flow through ladder logie, and troubleshoot common system failures.

Tlie Age of Intelligent Alacliines Principles of Programmable Controller (V810)

Systems This videotape shows Artiticial Intelligence at Systems Overview work and under development. In 'The Age of Input / Output Devices Intelligent hiachines," inventor and computer System Software scientist, Raymond Kurzweil probes the past, Ladder Logie Introduction present, and future of attiticial intelligence, Binary information from its earliest philosophical and mathematical roots to tantalizing glimpses of twenty-tirst-Reading and interpreting Ladder Logic century machines with superior intelligence and prodigious speed and memory.

Contacts and Coils Time estimate: 30 minutes.

Start and Stop Circuits PowerFlow through Function Blocks Counter and Timer Functions

Available through the ILC Lending Library 51

Risk := IIazard _+ Outrage (V860)

Site Access Refresher Training and Examination (C730)

This two-tape video is designed for occupatienal l

and environmental health professionals, safety This refresher training is for employees who l-professionals, communications specialists, need unescorted access into licensee radiation or public relations directors, plant managers, contamination areas. Prior completion of the regulatory officials, CEOs, and anyone else Technical Training Center ('ITC) two-day Site concerned with the public's perception of risk Access Training Course (H-100) or equivalent and hazards in the workplace, community, or Nuclear General Employee Training at licensee environment. This video answers some of the facility is required, most challenging questions faced by organizations today:

This computer-based training is designed to update and refresh the generic understanding of

How do people perceive risk protection standards and guides, postings,

What are the best strategies for dealing with exposure control, ALARn practices, monitoring people's concerns abou: risk instruments and dosimeters, bioassay,

How do you knock down the barriers that contamination control, (*) industrial safety prevent effective risk communication practices, (*) physical protection programs, and How can your organization develop a

(*) response to radiological emergencies, responsive risk communication strategy NOTE: the topics preceded by an asterisk (*)

are not currently covered in the computer-based Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

narratives; they are covered in the Site Access Training Manual available from yont Training Coordinator or you may use a copy at the Learning Center.

Satisfactory completion of the computer generated 50 question examination is required for a _ letter of completion. Minimum passing examination grade is 80% correct. The examination must be taken without assistance from the narratives.

This is a 'ITC controlled course. The TTC provides the Learning Center with an updated list of personnel authorized to take the computer based Site Access Refresher Training and the TTC provides letters of completion. To register for this course, contact the Technical Training Center on 8-615-855-6500; then schedule time at the Learning Center on 492-4514.

Time estimate: 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months (Refresher Training).

I 1/2 hours (Examination).

l L

52

Available through ILC Lending Library

Additional Programs

llow to Build hietuory Skills (W100)

Recycling: The Case Against Garbage (V240)

This self-t,tudy course will help you organize your mind and accomplish tasks in half the Part of a series by Chicago Matters exploring time. You will learn how to stop going over the issues of concern to our community. It i

work or reports two or three times because you provides information on recycling in the hopes have forgotten something. You will become of changing the consciousness of all people to more at ease because you will be better able to help the community.

remember names, details, current events, etc.

Learn to:

Time: 60 minutes.

ML20114B056

Text

Navigation menu

Search