ML20114A998
| ML20114A998 | |
| Person / Time | |
|---|---|
| Site: | Seabrook  |
| Issue date: | 08/18/1992 |
| From: | Feigenbaum T NORTH ATLANTIC ENERGY SERVICE CORP. (NAESCO) |
| To: | NRC OFFICE OF INFORMATION RESOURCES MANAGEMENT (IRM) |
| References | |
| NYN-92116, NUDOCS 9208240255 | |
| Download: ML20114A998 (14) | |
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j Seab ook NH 03874 Totephone (603)474 9521
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Facsimile (603)474 2987 Energy Service Corporation Ted C. Feigenbaum Senior Vice President and Chief Nuclear Officer NYN.92116 August 18, 1992 United States Nuclear Regulatory C, iion Washington, D.C.
20555 Attention:
Document Control Desk
References:
(a)
Facility Operating License No. NPF-86, Docr.et No. 50-443 (b)
NHY I,etter NYN-92036 dated March 27,1992, " Auxiliary Operator Performance Concerns,' T. C. Feigenbaum to T. T. Martin (c)
NHY Letter NYN-92045 dt ted April 10, 1992, " Auxiliary Operator o
Performance Concerns," T. C. Feigenbaum to T. T. Martin
Subject:
Auxiliary Operator Performance Concerns Action Plan
Dear Mr. Martin:
North Atlantic Energy Service Corporation (North Atlantic), formerly New llampshire Yankee (NHY), committed [ Reference (c)] to provide you with a report regarding the action plans and implementation schedules for each or the recommendations provided in the assessment of the Auxiliary Operator Performance Concerns. The individual action plans and implementation schedules are included in the Auxiliary Operator Performance Concern Action Plan which is summarized in the Enciosure. The action plan addresses the longer term actions developed from the original recommensiation described in Reference (c). The
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enclosed summary provides the status as of July 3'. 7992.
The Senior Resident inspector has received a st'.as report regarding progress with the Action Plan, We will continue to keep him informed of out progress.
Should you have any questions regarding the Auxiliary Operator Performance Concerns Action Plan, please contact Mr. James M. Peschel, Regulatory Compliance Manager, at (603) 474 9521, extension 3772.
Very tru'y yours, Ted C. Fei nbaum TCF:j M P/ss Enclosure 0
240012
<9 9208240255 920818 member of the Northeast Utilities system
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-j ;fa l United States. Nuclear ' Regulatory Commission A ugust - 18,-1992-
- Attention:
.INcument Control Desk '
Page two
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- M r.- Thomas T. Martin-cc:
z Regional Administrator
,w O.S. Nuclear Regulatory Commission Region 1-475 Allendale Road' King of Pc Jssia, PA 19406 Mr. Gordon E. Edison, Sr Pro 3cet Manager Project ' Directoralc l Division of Reactor Projects U.S. Nucichr. Regulatory Commission Washington, DC - 20555 MrL Ben I-layes, Director
- Office of Investigation-
.'U.S. Nuclear-Regulatory Coinmission
, Washington, DC - 20555 t
i Mr.13arry Letts,' Field Office Director
. Office of Inycstigation
~ U.S. Nuclear. Regulatory Commission Region. I -
475. Allendale : toad
. King of Prussia, PA 19406 MrJ Noel Dudley
- NRC :Seniorc Resident ' Inspector P.O. - Box -1149 Seabr06k, NII.03874' w
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North Atlantic August 18, 1992.
ENCLOS U R E ' TO N'., 'L92116
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i' AUXILIARY OPERATOR PERFORMANCE CONCERNS AC'I ON Pl.AN STATUS AS OF JULY 31, 1991 Introduction The Auxiliary Operator (AO) Performance Concerns Action Plan is contained in the
' Summary Report by the Executive Director -
Nuclear Production Regarding AO Performance Concerns
- which is Enclosure 1 to NilY letter NYN-92045 dated April 10, 1992,
' Auxiliary Operator Performance Concern.,," T. C. Feigenbaum to T. T. Martin [ Reference (c)]. The Action Plan consists of four recommendations made by the Execative Director -
Nuclear Production and 21 recommendations made by the Independent Review Team (IRT) and endorsed by the Executive Director - Nuclear Production.
Each of the recommendations required individual action plans to be developed and schedules
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established for the completion of reviews and/or actions. This has been accomplished and
'he status of each recommendation is provided below.
The recommendations, as described in NYN-92045 and numbered EDNP-i through EDNP-4 and IRT-1 through IRT-21, are repeated along with the current status.
Action Plan Status 1.
RECOMMENDATION NO. EDNP-1 New llampshire Yankee should acquire the services of an expert consultant to work with Management in order te enhance communications and team building.
The consultant should be selected by May 15, 1992.
Status North e has engaged the services of Senn-Delaney Leadership Consulting Group (5 con-Deuu.cy) to provide Executke Management with analysis and training relative io leadership, communications and teambuilding within the company. North Atlantic, working with Senn Delaney, has developed a project called " North Atlantic TIDE:
Teamwork In Developing Excellence' North Atlantic TIDE will be implemented in a three phase program consisting of 1) a Needs Assessment Audit, 2) Analyses Feedback Report, and 3) Communication and Team Building Process.
Steps 1 and 2 have been completed and Executive Management is reviewing the Senn-Delaney report. Step 3, a three day participative, teambuilding seminar for North Atlantic man agement tea.1 members is scheduled to be held in August 1992.
Sc!4 uled Comoletion This action will be complete in August 1992 after the Step 3 seminar is conducted.
North Atlantic Executive Management will then use the results of our needs 1
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assessment together with the tools obtained from the teambuilding seminar to integrate North Atlantic TIDE into our daily operations.
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2.
- RECOMMENDATION NO. EDNP.2 Management should review its hiring and orientation practices in order ~ to assure that they consider all appropriate attributes for hiring and developing empicyees, This review vill be initiated by the Executive Director Nuclear Production, the Station
- Manager, anJ the Employee Relations Manager.
Status The Employee Relations - Department has reviewed the North Atlantic : hiring and orientation practices. An action plan was developed to previde information regarding the North Atlantic Talues for Excellence, work ethic expectations and management expectations to applicants.
Set,eduled Completion The enhancements to the employee orientation process are scheduled to be implemented by October 30, 1992.
3.
RECOMMENDATION NO. EDNP-3 Management should redouble its efforts 'in its support and communication with the on shift crews.
The Station Manager, Operations M anage r, and the Shift Superintendents will develop a plan to foster better communications.
Status The Station Manager and the Operations Manager have implemented a team building and communication plan utilizing department meetings,. Operations management
- presentatione during shift crew and Fire ' Fighters training weeks, ano selective shift crew meetings in a non-plant ec~ironment.- This recommendation is being implemented-in conjunction with recommendation IRT-17, 'In addition, North Atlantic is utilidns the services of an industrial : psychologist ' to assist in the team building cnd communication effon utilizing experience gained from the muty industries involved in shift and rotating shift work, 'At the' completion of the ini:ial review, the appropriate aspects' of-the. plan will be incorporated in North Atlantic policies, programs and -
procedteres.
L Scheduled Completion This recommendation is schedu!cd to be completed by November 1,1992.
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RECOMMENDATION NO, EDNP-4 Management sho_uid review industry experience wc h regard to these types of concerns and implement the lessons-learned.
Status
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North: Atlantic has discussed the AO performance concerns with several utilities and
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INPO. The industry actions and experience with related concerns will be reviewed -
and a summary report of all related problems and corrective actions will be prepared.
North -Atlantic will then determine the appropria : elements from the industry review to be-incorporated into company programs, procedures and guidance.
Scheduled Completion The summary report is currently scheduled to be completed by October.-1,1992.
- Management analysis of recommendations is scheduled to be completed by December
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5.
' RECOMMENDATION NO. IRT-1
- Executive: Management should review and evaluate the procedure compliance policy -
scope'with regard to the applicab!Oy,of verbatim compliance.
Status A task team has been established to conduct a review of the procedure compliance
= policy scope and applicabili_ty and to provide' recommendations-addressing potential policy revisions. -_ Upon' revision of the-policy, individual manuals, programs, and procedures will be reviewed and recommendations for revisions will be provided to Executive Management for consideration..When Executive Management has determined
- the appropriate revisions', the normal procedure revision process will be utilized for implementation. This~ recommendation will be pursued in conjunction with IRT-3 and iIRT-20 to allow an Integrated approach to policy, program, manual. and procedure
. changes.
Scheduled Completion -
- Policy. revisions are scheduled to be completed.hy May 31, 1993.
6.
RECOMMENDATION NO. IRT-2 Conduct refresher training on a periodic basis in the following:
Procedure! Compliance Policy.
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Need for integrity / accuracy / completeness when - documenting work activities.
4 Emphasizing that all documentation may be needed to reconstruct work activities.
NRC regulation on willful misconduct by licensed and/or unlicensed employces.
Status The General Employee Training (GET) Program, including initial and requalification training, was reviewed and revised to incorporate the appropriate updates - and additions. ' The GET training is providing u; to-date info mation during both initial and. requalification training to address the elements of the recommendation. The completed actions were reviewed by. the Independent Review Team and determined to have satisfactc.ily addressed the recommendation.
Scheduled Completion Complete.
7.
RECOMMENDATION NO. IRT-3
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Streamline Company operations by _ consolidating and climinating (as po,sible) programs, policies, n.O nuals and procedures.
Emphasis should be placed on climinating redundancy and excessive administrative requirements and documentation i-(e.g.,
canceling: Nuclear Production M a n ual, quarterly surveillance for Shift Superintendents to review Work Request priorities, procedure for bulletin boards).
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Consider using outside expertise.
Status The Assistant Station Manager has reviewed the AO Action Plan and previous self assessments related to Attention.to Detail and Configuration Control. The review consolidated similar_ recommendations and_ produced additional recommendations that involve changes to North Atlantic policies, programs, manuals and procedures. The combined action plan is currently, under review. Upon approval the action plan will be finalized and implemented in conjunction with IRT-1 and IRT-20.
Scheduled Completion All actions to address this recommendation will ne completed by May 31, 1993.
8.
RECOMMENDATION NO. IRT-4
- Determine where operations administrative burdens for compliance with Technical Specifications and. NRC. commitments can be reduced by design enhancements.
Examples:
EFW back leakage temperature monitoring 4
Spent Fuel Pool cooling pumps area temperaturc El.an!1 The Operations Department is reviewing the various requirements for the AOs and identifying poten.ial design changes.
The Station Manager will review the recommendations and determine which design enhancements should be included in the North Atlantic Long Range Plan.
Scheduled Comoletion the. review of potential design changes is scheduled to be completed by Decernber 31, 1992.
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9 13,,ECOMM END ATION NO. IRT-5 Review and revise the AO logs to eliminate checks determined to be excessive (e.g.,
Cooling Tower and CST every four hours).
Etatus The AO logs were reviewed and revised to include additional criteria for he areas on the rounds and to eliminate excessive checks. The revised logs were reviewed by the Independent Review Team and determined to have satisfactorily addressed the recommendation.
Scheduled Comoletion Complete.
10.
RECOM MENDATION NO. IRT-6
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Consider providing Auxiliary Operators with updated tools for recording rounds data to provide consistent documentation and enhanced capability for equipment monitoring.
Consider systems such as used by Virginia Power (Nuclcar Plant Journal, Jan-Feb, 1992).
Status The Operations Department is reviewing the AO rounds data recording requirements and evaluating the potential for utilizing updated tools. Any recommendations made by Operations will be reviewed by the Station Manager to determine if they will be pursued.
Scheduled Completion The Station Manager's reviev-is scheduled to be completed by December 31, 1991 5
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. R ECOMM END ATION -NO. IRT-7 Revise - the AO Initial Training Program so that at the start and the end of the
-prograta, the Executive - Director Nuclear Production, Station Manager, Operations Manager, and Training Manager address the Company's expectations _ and standards that. the ' AD. must meet, anti convey the l consequences of failing to meet these expectations _ and standards.
This should be emphasized annually during AO
' Continuing Training.
Sjatus-The 'AO Initial Training Program is being revised to include the presentations at the beginning of the program.- The 1992 AO Class began training on July 13.1992 and the = Executive : Director: Nuclear Production, Station Manager, Operations Manager,
. Assistant Operations Manager and-Training Manager addressed the class during the first three days of training to discuss management's expectations and North Atlantic's Values for Excellence. in addition, a session will be held on the last day of training to discuss management issues and reinforce previous preser'tations.
. The AO Initial Training Program description and the AO Continuing Training Program description will_:be revised-to incorporate these elements after they are adequately-tested with the 1992 Class, Scheduled Comnletion The program descriptions are scheduled to be revised by December 31, 1992.
12, R ECOMMEND ATION MO. IRT-8
' Revise the ' AO Initial Training Program so. that upon AO's arrival at trainmg, the Shift Superintendent (SS) delivers Operations Departtaent expectations to the new-AO (orientation). In -additioe, an : AO currently on the_ shift meeting._these expectations
- will.-be assigned as-a mentor to train this new AO. on job requirements during.the OJT process..This will include signing of all qual guide related material, The Shift "aperintendent will be : responsible for monitoring -the progress of assigned-AOs 1throughout tne t9 ning program to make sure the department's expectations are being i
. met.
Status The AO Initial Training is being revised - to incorporate the elements of the recommendation. The -1992 AO Class was able to spend approximately two weeks on-shift prior to beginning the classroom training. During this period they met the l
- Shift Superintendent and shift personnel and spent' time in the Control Room and on th various AO.watchstations.
A _ sponsor will be assigned to each AO trainee when he arrives on shift for the first
> week' of on the -job training (OJT), The sponsor -will fulfill the functions :of the
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eentor as descrlJed 'in E he recommendation,. The sponsor will sign appropriate t
qualification geide resated material.
The AO ' Initial Training Program Description and Qualification Guide will be revise /.
to include the elements of the recommendation after they are utilized and tested with the' 1992 AO Class.
Scheduled Completjnn, The AO Initial Training Program is schtduled to be revised by December 31, 1992.
13.
RECOMMENDATION'NO. IRT 0 Revise the AO OJT Program to incorporate the Operations Good Practice on AO logs and round taking.
Status The AO OJT Lesson Plans are being'ievised to incorporate the good practices on AO logs and round talcine that are described in procedure OP10.8, " Auxiliary Operator Watchstanding Practice."
Scheduled Completion 1
.-The lessons plans are scheduled to be revised by August 31, 1992.
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' RECOM MEND ATION NO. IRT-10 Add signature blocks on the OJT' qual guide to include:
AO mentor, stating that the AO ' trainee is ready for qualification approval.
AO trainee,= stating he accepts all responsibility of information found in qual guide.
l Shift Superintendent, stating his expectations have been met.
'Operetions Manger, stating that the department expectations have been met.
TidVi 1The J AO OJT qualification, guide is - being. revised to add the signature blocks addressing the elements of the recommendation.
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, Scheduled Completion The AO OJT qualification guide is scheduled to be revised prior'to August 31J 1992.
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. RECOMMENDATION NO.-IRT 11 Review applicable OJT less'oa plans and Job Performance Measures (i.e., rounds, logs keeping, CST integrity checks) to ensure that AO administrative requirements have been included in these lesson' plans.
Status Theriplicable_ OJ't lesson plans and Job Performance Measures vill be reviewed and the AO administrative requirements will be incorporated.
ij Scheduled Completion
. The.OJT lessous plans are scheduled to be completed by August It,1992.
16.
R ECOMMENDATION NO.1RT-12
-Operations and Training should re-eva!uate the priority placcJ on the AO Continuing Training Program. Training should ensure adequate instructor resources are available to conduct-the program. Training should consider placing an instructor on-shift in the' plant to conduct training.
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.The Operations Curriculum Advisory Council has reviewed the 'AO Continuing Training Program l and-determined l that the appropriate priority is placed on the program.
Training will increase the. int.tructor staffing by one position to provide additional support to the-AO Continuing Training Program.
. Station management.will review the proposal to add an additional staff position to
- support the: role of a fraining Coordinator.
Sched uled; Com pletion
.The. adt.itional instructor position is scheduled to be filled by December 31,1992.
-The Station management decision regarding an Operations Training Coordinator is also scheduled to be completed by December 31, 1992.
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~ 1-RECOMMENDATION NO: I RT-13
- Re-evaluate the AO training commitments to see if any requirements can be reduced Lor ; eliminated, Recommend that some' of the requirements deemed necessary - be fulfilled on.shitt; Status-
- The-AU l Initial and Continuing Training F-ms were reviewed by the Operations
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Curriculum Advisory Committee (CAC) to dese.mine if'any elements coold be reduced, 8.
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Station Staff personnel, of the cur: ent AO training program and severai lessons were identified that could be elimine.td The recommendations of the review group _ were Laccepted: by the CAC and the. AO-Initial and Continuing Training Programs were
- reviscd. The_ completed actions were reviewed by the In' dependent Review Team and
- determined to have satisfactorily address-d the intent of the recommendation.
-Scheduled Comnletion
. Cotus lete.
18.
RECOMMEb") ATION NO. 'IRT-14 1 Provide consistent - administration of exams, written or walkthrough, to document 6tudents have comprehension of the material.
Status-The Operatlons Curriculum Advisory Committee (CAC) will monitor and review the exams administered during the AO Continuing Training in 1992 ad-recommend the appropriate' revisions _to correct any we aknesses.
Scheduled Completion The-'CAC review is scheduled'to be completed by December 31, 1992.
_19.
~ RECOMMENDATION NO. I'lT-15 Examine the training feedback disposition process to ensure that actions are_ properly eddressed and implemented.
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The, Operationt - Department discussed this recommendation at an - Operations Curriculum Advisory Committee.(CAC) meeting and determined that training feedback-items discussed _ at a CAC: meeting will bc added to the Operations' Department i
-worklist. The Independent Review Team (IRT) is reviewirg the related coedmentation Eto determine.if the resolution adapted by Operations satisfactorily addresses the intent of the recommendation.
Fcheduled fomoletion
't The IRTf review.is scheduled to be completed by August 31, 1992.
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RECQMMENDATION NO 'IRT-16 Develop a standerd oricatation program for new employees to. convey clear and concise Management expectations and develop a means to reinforce these expectations on a requalification basis. (See Recommendation #7 nd #8 for example).
Status The' Employee Relations Department will develop an enhanced orientation progrant that will incorporate the elements of the recommendation.
, Scheduled Completion The orientation program is scheduled to be implernented by October 30, 1992.
21.
RECOMMENDATION NO. IRT-17 L
Sevelop team building opportunities with all on-shift Operations personnel. Consider
- periodic gatherings, other than shift tnrnover, which would encourage team interplay.
St atus.
This recommendation is being implemented in conjunction with EDNP-3. See EDNP-3 for ' details. -
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.Jcjieduled Completion TM ' implementation of this recommendation is scheduled to be mmpleted by L
November 1,- 1992.
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1 RECOMMENDATION NO. IRT-18
-Develop Operations ~ Department good practices to incorporate Operations standards, y
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- ma"agement expectat_ ions and good practices pertaining to AO logs and watchstanding.
L Status
- The Operations Department developd a single procedure OP10.8, ' Auxiliary Operator -
-.Watchstanding _ Practice" that covers 'AO logs and watcidtanding. The Independent
. Review JTeam ' reviewed O P 10.8 and determined that the procedure adequately
- addresses thelintent= cf the recommendatiens.
Scheduled Comnistion.
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JRECOMMENDATION NO. IRT--19
-Develop'. Operations Department Qualification Program and. include this program in the NYOM.
Status
- Thb Operations Department is developing the Qualifications Program for iaclusion in y
the NYOM.
j Scheduled Cotunletion The Operations Department.Oualification Program is scheduled to be completed by December 31,1992c 24.
~ RECOMMEND ATION NO. IRT-70 Review-and evaluatc the processes utilized to manage technical and administratis
' tasks ta st camline and consolidate the Management function. Encourage the'~deci-".
making process _to be made at the appropriate levels in the organization. Allos managers-more time to manage people and to develop strategies in order to facilitatt
. improved interpersonal communications. Consider using. consultants to complete this review and provide-specific recommendations.
Status The processes utilized to manage technical and administrative task
.e being reviewed i
in; conjunction with IRT-1 and IRT-3. The processes det:rmined to require revise a
- will be revised in-an integrated manner with other related policy, program, manual and procedure changes.
Scheduled Completion This recommendation-'is scheduled to be implemented by May 31, 1993.
125.
R ECOM'M END ATION NO.- IRT-21
-Operations ~-Management-should ' ensure that-the : intent of OAL14 # 8,
? Plant Performance. Monitoring" is met.
! Status The[ Operations. Manager is reviewirg different options to expand er enhance the instructions for implementing OAI.14 #8.-
Schedtiled Complet on The -revision tv OAI.14 #8 is scheduled to be completed by November 30. 1992.
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