ML20098B308

Inside Information.Volume 2,Number 4

ML20098B308
Person / Time
Issue date:	09/30/1995
From:	NRC OFFICE OF INFORMATION RESOURCES MANAGEMENT (IRM)
To:
References
NUREG-BR-0191, NUREG-BR-0191-V02-N4, NUREG-BR-191, NUREG-BR-191-V2-N4, NUDOCS 9510030158
Download: ML20098B308 (8)

Text

..

c INSIDER ig?

i aea h-hFORMAT ON -)

I Y(WRIANK'IUINFOblGON EXCEUENCE Hicutisurs Information and Records Management Branch:

At Your service who is a Customer?

We Help the NRC i

Make History Goodbye, Carbon Transfer:

ie Information and Records Management Branch Forms Automation IRMB) is responsible for all of NRC's records i

Advances management, an umbrella term for a variety of I

3 functi ns, many of which are featured in this issue.

The role of IRMB is vital to the circulation of the agency's lifeblood-information.

,.y..

j Document Management:

Did you know that IRMB reviews every rulemak-N f

5;ej s{ [ f(

A Critical Path ing, associated NRC forms, and regulatory guid-ance to ensure that any information collections they Reducm, g Paperwork contain comply with the Paperwork Reduction Act [e[da Shelton 4

and the Office of Management and Budget's imple-menting regulations? Did you know that all regulatory submittals that come into the agency must get U.S. Archivist approval before they can be Good Recordkeeping destroyed? That it is the IRMB staff, in concert with those in program Affects Our Dispositions offices and the Office of the General Counsel, who develop the disposition schedules for the Archivist's review and approval? Did you know that 5

IRMB has agency authority to transfer ownership of records from the NRC to the National Archives and Records Administration (NARA) and to authorize the destruction of records? 1RMB is therefore involved in the Report on IRM Survey decision making that results in both the creation and ultimate disposition 6

(the complete life cycle) of all agency records.

l As we rapidly expand into an environment of electronic communications, Tip of the Hat it is becoming more challenging to harness and manage information created by almost as many different sources as there are NRC tmployees.

T&A Takes Off What are we doing to deal with what one may consider a dilemma? IRMB 7

recently completed an audit of all of the Regions' document and records

(

j management practices. As a result of those audits and other findings about lleadquarters' records management practices, IRM is working with the i

People Office of Personnel and NARA to develop a course to make managernent l

and staff more sensitive to the importance of maintaining adequate 8

documentation about the NRC's activities, the responsibilities of each I

information-creating employee for preserving records, and the risks Info on the Go, Ask IRM, associated with electronic records. We are continuing to explore various electronic media for maintaining the agency's archival records, to promote and Input / Output will the acceptance of electronic records as the official submittal to the NRC, resume as regular columns in the next issues.

Continued on page 2 9510030158 950930 PDR NUREG BR-0191 R PDR 1

h insido Information September 1995 Continued from page i From the Editor and to promote the establishment ideas or suggestions as to how we of a central receipt point for the might better serve you.

electronic record of all documents Inthese firstissues,1NSIDEINFOR.

created or received by the NRC.

MATION has acquainted readers with theIRM branches that under-1 invite you to tour the NRC File take activitieson yourbehalf.Be-Center to get firsthand knowledge cause the agency's Information of what the operation is all about.

Technology program, policies,

. andprocess areevolving sorap-We are very proud of the records idly, management decided to management program at the NRC, use a bunonthly newsletter to.

o but recognize that there is always room for improvement. Please give Brenda J. Shelton, Chief

"((,[$"(,

""[p,"f me a call (415-7233), stop in (T-6 Information and Records

" customer"istelatively new F30), or e-mail me (BJSI) with Management Branch inGovernmentservice-and -

particularlyintheNRC, read-ers may find usefulwhatIRM means by customer.

Tous,acustomerbegins with anyone.

outside anIRMemployee's assigned -

At Your Service organizational subunit: his or her colleagues in another IRM section.~

. branch, or in the front office. We test Beverly A. Martm, a Management Analyst m the Reports and Information Management Section our services and innovations (our of IRMB, has been with the NRC for 15 years, industry, resourcefulness, and mas-l starting in what was then the distribution section of tery) on ourselves before introduc-the branch. When given the opportunity to compete ingthemtoourwidercustomerbase :

for the job in forms analysis and design, Beverly, ~l' 7'o NRC program office, administrative, and regional staff. Finally we look to Q* //y/e who, unlike many of us, says, "I like change,"

the whole of the NRC's customers-applied. An aficionada of fonts and graphics, she I staff of the Department of Energy.

won the appointment and recalls now the prescience -(

h

. labs, State and local governments, of one of her colleagues in the private sector; 20 h-

,*e years ago he predicted, "Somewhere, some day, Bear & M'mo licensees, international organiza.

tions, foreign governments, and -

you'll be working for the Government desigmng individuals-all of whom also bene-forms."

fit from the agency's IT program.

Beverly began in the once-familiar environment of designing forms with And finally, we are your customers.

a pencil and ruler on mats preprinted with nonphoto graphic blue ink grids.

IRM staffdailycall on your expertise The drafts were then sent to the Office of Administration whose contractor to support our mission responsibili '

prepared the typeset camera copy. With a PC at hand, Beverly graduated ties,soin"Tip of the Hat"we express to Wordperfect 5.1 tables, all the while taking every course offered on our appreciation as customers for some of the outstanding assistance forms analysis and design. Now with forms design software packages y u in other organizations offer us.

offering tutorials, her classroom days are behind her and she's thriving on being able to produce results-and revisions-instantly using Informs, Patricia A.Lavins Form Flow, and Jet Form.

Executhc Editor A hallmark in staff who provide good service is enthusiasm, and here Beverly shines. "I feel like I have the best job at the NRC because I get to make a lot of people happy with the finished product." Her only r.:gret, I TION s end d however, is sometimes having to make someone wait for a Gnished TidlNE

product, pronouncements or policy and evolving procedural changes Stop in and visit with Beverly at T-6 C20, or reach her by e-raail (BAMI) i'QAgcy'8i",f;m*p"

f,

i y,

or phone 415-5877.

• NUREG/BR-0191.

Editorial and graphics support bp -

The KEVRIC Company,Inc, ww m,

Septernbor 1995 Inside Information Goodbye, Carbon Transfer:

Forms Automation Advances SAttendance" form, the " Request econd only to the " Time and gg g g-g,, g,7,

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%gw,,,,u p,,,,,,,,agg,

- g for Administrative Services," NRC

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,q P'"7,l,"* ; l i.

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Oll I

m T,mc w. 52,.,W. ~ijfi.f..,h'...,...., m o, c -

Form 30, tops the list of most wide-

.L. ia-

"?;lll1"u n.

no....

o,m.....,.

ly used forms.m the agency. More C==

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than 20,000 NRC Form 30s are

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c m u...., -

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.-.,o g,,,; li v.i.w,-

printed each year so that staf.f can H"; f;; Zg:f;,",0l.%272.%;*r;,

i

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order from 10 categories of servic-CS %'O*l.I'*,"*'.^fl,7l2*3",,x,,.e..,,, u..

m,.,,,,

es or, of course, opt for the popular U"E 0" C 70 75"C171372,"I

u. - a PT:">

box marked "OTHER (Speci/y)."

3 M3@,ysj,"IZ?"

p'"'e le = =.M"F fi t;r;n%?.~,;- B.N;l',/lr.'='t?*

M Routing, says Beverly Martin, a s^

Management Analyst in the IRMB E M "0""'. '?'l@"*r" S*""? "'

I i s

Reports and Information Manage-

=.

~

y, &

ment Section, is the " monumental you,os, you, vag,,, gn,,,, port? Frorn informs, setect 217 and rush it to secunty.

g challenge" with this form because it requires up to seven signatures Entering your personal identifica-IRM are pondering automated and has three carbon transfer cop-tion number will display your print-alternatives, such as writing a con-ies. Now with the NRC Form 30 ed name and signature, a feature trol number on the receipts and (and 49 of its siblings) installed on that demands stringent protection.

forwarding them separately.

Wordperfect Office 4.0a, we can We are devising a sophisticated, look forward to the day in 1997 tamperproof system that will, for in the Beginning

' when a simple Send will carry your example, enable you to fill out a Beh, d all the wizardry that will m

request electronically up the ap.

le ve application, but once it has proval chain right through the Of.

been signed by your boss, the hours case the filling out and transmitting fice of Administration until your block is locked. Should anyone even is the creation of a form. Before goods or services are delivered-attempt to change the hours, a mes-you devise a form, consult with and you sign for receipt in block sage will alert your boss.

Beverly about the intricacies of the law (does the form need Office of 18a.

IRMB is also working on determin-Management and Budget clear-ing the most efficient routing of ance? does it need to be filed in a Fill,in the Blanks forms and on capturing "intelli-privacy system?), the routing, the '

pn

-intelbgence supplied by log c (the flow or placement of the i With installation of Wordperfect Office 4.0a at your desktop comes a bag nd by the syeni copy on the form), and the design l n

itself. iou won t be able to move the new agency automated forms (use of a logo)'

though a form until a field is com-capability. Using a LAN product pleted, but in many instances the called Informs, IRM is providing blocks will fill themsches in. Area Coming This Fall you with the capability to call up codes and prefixes for the regions any of the agency's 50 most used will, for example, be invoked auto.

, to everyone's workstation:

forms on your PC screen, Gil them matically. Even better, however, Wordperfect Office for Windows, in, and print them out. All staff are will be the details for voor travel the software that provides you scheduled to have this new lunc-vouchers that correspond to your with Windows-based e-mail, cal-tion installed by year's end. Tram-original travel request. Entering your endar, and scheduler and replac-ing is available now through the soc al security number will instant.

es the DOS versions. As soon as

}

Professional Development Center.

ly recall to the form your name, y ur IT Coordinator announces Even as the next batch of 50 forms address, dates of travel, and the per implementation of the software is being readied for a December diem and hotel rates. You will, in your office, register and at-1995 debut on the network, IRMB IRMB staff promise, "be delight-tend the ongoing training cours-is working on electronic signature ed." Even with those advances in es offered by the Professional capabilities, secunty, and interlink.

place, you may still have to print Development Center. Questions about 0ffice for Windows? Con-tact h,aren Paradiso at 41 ing data bases, tasks that will culmi.

the form, attach the travel receipts, nate in making all forms and their and forward the packet by mail.

or by e-mail (KXP).

• transmittal completely electronic.

The Office of the Controller and O

Inside information September 1995 l

Document Management:

A Critical Path he IRMB Reports and Informa-behind the DCD had already culled in the workings of NMSS and NRR, Ttion Management Section andseveral thousand before sending and are, as such, particularly val-the Document Processing Services the others on to a contractor for ued by the licensing assistants in Section staff call themselves "ex-indexing, creating accession num-those offices. lias a licensee's sub-pediters," a modest term consider-bers and abstracts, processing as mittal arrived? Where is it in the ing they have been instrumental in full text, and generating microfiche system? Because they know the compiling the bibliographic data copies.

programs and people so well, Sus-for approximately 2 million entries an and Jim are able to track down Although the document manage-urgent requests for updates.

in the NUDOCS system. Staff also ment system has been m place for liken their services to lights and air m ny years, it is the document re-For details on how IRMB shunts conditioning-remarkable only in viewers at the DCD-Susan Frid-proprietary, confidential, and safe-its absence. But by dint of the vol-ley nd Jim McKm,ght-who make guards mformation for special han-j ume of material that passes through f dec,sions, such as which of dling; how the branch performs It i

the Document Control Desk (DCD),

m re than 400 codes m the Regula-quality control; how it completes it's possible to appreciate the large tory Information System to assign document preparation and micro-customer base that is served by t a document. Both members of graphic processing, contact Mike document management. Sixty-one the team are familiar with the oth-Collms at 415-2488.

• thousand five hundred forty-seven er's area of expertise, but Susan documents were processed in cal-and Jim concentrate, respectively, endar year 1994, but the people Reducing Paperwork the Government Information to lessen the impact on applicants T. he Paperwork Reduction Act of 1995 will, as of October 1, re-Locator Service (GILS) and licensees.

l l

quire agencies to-

+ Acquire, use, and manage in-

+ Reduce the paperwork burden formation technology to im-Increasing Access imposed on the public by 10 prove performance of agency In regard to the establishment of r ssmns percent for fiscal years (FYs)

GILS, IRM has assessed the techni-1996 and 1997 and by 5 per-

+ Enforce Governmentwide in-cat and administrative requirements cent for FYs 1998-2001 formation technology manage-necessary to ensure compliance,

+ Better justify the need for infor.

ment policies, standards, and completed a requirements analy-mation in the documentation pnneiples and to be account-sis, and has identified a technical l

submitted to the Office of Man.

able and responsible for infor-solution. IRM is now working with agement and Budget (OMB) mation technology investments program offices to identify infor-mation products for inclusion in for review and approval of the Remov.mg the GILS and expects to meet the OMB information collections to be Extraneous requirement that GILS be available imposed on the public n-line by December 31,1995. In

+ Seek public comment on re-As part of its National Performance effect, GILS w,ll increase pubhc i

newals before submitting them Review, the NRC is examining reg-ccess to information collections i

to OMB (Unfortunately, this ulations with a view toward elimi-but will have only a hmited impact l

will increase the paperwork for nating information collections that n NRC staff because we have been the NRC staff.)

are of marginal importance to safe-systematically developing and an-Integrate an information loca-ty, reducing the frequency of re-l + tor service as a component of n tating our collections for some porting, and revising requirements time.

• September 199_5 _.__

Inside Informatio,n l

Good Recordkee jing Affects Our Dispositions l

1 l

T ike all Federal agencies, the

.L sNRC has to create and preserve e

i records containing adequate and j

proper documentation of the orga-

.y 1

[

nization, functions, policies, deci-i sions, procedures, and essential f

transactions of the agency. Virtual-f

[

j ly all of us in the NRC create re-l pl cords, but the rub is in recognizing j

whether-and how-to preserve 6

i 4

L V

{

them. You could go to jail and pay L

4 j

a major penalty for destroying or i

l throwing away a record, but there 4;:tQg

);di

)

is no legal proscription for failing ij 4

to create a record. Responsibility gfI

/

for preserving and ultimately yj cIs) i disposing of official records resides m

I in IRMB and with the Records Liai-

' 'N

. Y, Y~

son Officers (RLos) of each organi-j

[<

i zation, but we rely on you to follow tav-in-School employee Sudans L Daws is learning records management I

the guidance in Management Direc-l tive 3.53 in determining if what NRC, the concurrence copy is the records to preserve, destroy, or re-i you create or receive should be.

official record, tantamount to the move as inactive. Currently 30,000 come an official record (see box king's seal. The official records for cubic feet (1 cubic foot roughly for a precis of what meets the test several NRC program offices equals a box of copier paper) of i

for a Federal record). Conventional (NMSS, NRR, RES, for example) inactive records occupy space at a wisdom dictates, "If in doubt, throw are maintained in the NRC File Cen-commercial off-site storage facility l

it out," but in record management ter. Here IRMB keeps both official and at the Washington National common sense and logic should records and "living documents" that Records Center.

I prevail, if "in doubt," seek guid.

reflect, for example, the latest ance from a File Custodian, changes in technical specs at power For further m. formation about the plants. But because approximately records management program, contact Wayne Darts at 415-i Through the Looking w perunt of the offiaal ruords of i

Glass

'N.aSency are maintained.m the l

origmating or receiving NRC of-What makes a record official?

fice, it is up to the File Custodians M

N l

Wayne Davis brought to mind and RLOs in those offices to tollow Lewis Carroll's "of shoes and ships the guidance issued by the IRMB and scaling wax" when the Acting staff, who understand and interpret i

Chief of the Records and Archives the many Federal regulations gov-Services Section paraphrased anoth.

erning records management.

er famous Englishman: "First, kill

.9 all the copy machines." Uncounted Early Out a,

j duplicates can confound the re-t i

cords management program, but, Through complex procedural rules,

(..

j for documents generated within the IRMB decides on retirement: which j

..y g

Th estra.u.E

(,

1RMB continues to emphasize the need for employees to recognize that the medium Nb

^

is not a criterion for determining w hether a document is a record. It's a record ifit is-l

,s

1. ~

+ made or received within the agency under Federal law or in connection with the transaction of the agency business i

$[f,Y S# N'$"sr # '8 ' NRC FiI

+ preser ved or is appropriate as evidence of agency organization and activities or or r

t because of the value of the informanon it contams 1

September 1995 Insido Information We Kept Tabs, We're Taking Action:

Report on IRM Survey in July, we asked all Headquarters Voice mail-return the To address your con-

. "CSC is much.

cerns about hav-employees to rate IRM on the qual-customer's call within ing different sup-ity of its customer support services.

15 minutes port technicians Our thanks go to everyone who E-mas,t-respond to impTOved.Over w ork on recut-participated. Out of 2,500 surveys, the customer within ring problems, there was a 27 percent response an hour of receipt

[h6 /Ssf yOST.u we are exploring

~

rate.

Satus updates-provide eonfiguraeion Many of you had good things to daily reports for those tick.

management, on-l,ine say, and the negative comments ets open longer than 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> support tools, remote access, and helped identify ways to improve procedural changes to streamline our services. Whether favorable or the process. With these, our techni-not (and some of our favorite quotes

,, Courteous, Yes, cians should be able to resolve prob-are displayed here), all your sug-But Not Afweys lems-without creating new ones.

gestions were appreciated and we Knowledgeeble,,

Do we leave our yellow customer will implement as many as possi-Although 92 percent of you sa.d support service card? Your re-i ble. For starters, here's how you we are courteous, only 60 percent sponses indicate that we do 57 per-answered our questions and how said we are knowledgeable.

cent of the time. We are working to we are acting to immediately im-prove our services. Then we cover Our goal is to be courteous at all make this 100 percent!

what's in the queue in the way of times. To that end we've initiated a enhancements.

recognition program for the cus-How Ouickly Do We Fix tomer support staff that is tied to it?

Answers and Actions customer satisfaction. Your com-ments count. Keep them coming.

Many of you stated that on average Are We Responsive?

we solve the majority of problems We also want to resolve your IT in 1 to.' days; minor problems take Do we respond to your voice-mail?

problems correctly the first time.

less than 1 day and sometimes are e-mail? Do we prov,de a service You suggested that we (1) assign fixed over the phone. One person i

ticket number and the resolution technicians to applications in which suggested that a reasonable re-status of your problem 7 Well, they are knowledge-sponse time of I--4 hours or 1-8 51 percent of you sa,id able, (2) provide hours, depending on the urgency, "SOMETIMES."

'"/RM techDiciaDs. m te training should be our goal.

SOVi 'bMM,, /'V6 ta f an 3 We are currently developing ser-vice levels related to the urgency of n n hs' the s

-send the tomer Support D6V6T S66D.this same techni.

problems. These service levels will worked to improve '

!DefoTO.- What-cian to r;x help us to mspond consistentIy to Center (CSC) has recurring pr blems.

did.you do?'"

probiems.

he n m r and the skill level of the support staff We are currently work-answering the phones. We are cur-ing to better define a problem prior We were not surprised that 77 per-rently changmg the procedures t to assigning a technician. We have cent of our customers contact us facilitate problem resolution. We've made several staff-related changes monthly. But it was of interest to even set some new goals for our-to improve the overall skill levels find that 66 percent of you were y

selves in three important areas-of the technicians.

w an M

I

September 1995 Inside Information "i contact CSC

{

unfamiliar with We have just T.ip of the Hat the role of the Of-SeVefB/ /meS S completed the requirements Thanks to help from Bob fice IT Coordi-

- OV /rN 9/8

~

analysis phase Loach and Kathy Adams nator.

that identified n the Office of Personnel, IRM is currently

> hey are there.La the IRM Customer Support co,,,,,

,,yoi,,.

working to better ments and functions Section captured the data define the role of the IT needed to enhance the CSC.

fr m the recent customer Coordinator because the role will Some of the enhancements that we satisfaction survey without a hitch.

he important in our CSC enhance-are planning to introduce include a IRM was the first office to try out ment project now under way Fu-call management system that offers the Access software on the new ture issues of the newsletter will an automatic call director, an Scantron System and found it address their roles.

nteractive voice response unit, and w rked flawlessly.

a computer telephone integration And the Envelope, capability to allow more functional-Please ity in routing calls, announcements, gg gg g on-line services, and reporting. Th,is You rated IRM's overall service as call management system will pro-The PAY /PERS Implementation f0lIU*S vide many capabilities to enhance Team announces that the new Au-and improve our services. We are tomated Time & Attendance Sys-currently evaluating call manage-tem is up and running-first in the OUTSTANDING 14 %

ment systems and expect to make a Office of the Controller and then in selection soon.

the Office of Personnel and in IRM.

/ EXCELLENT 52 %

Future steps will also include the Phase-in for the rest of the agency AVERAGE 26 %

implementation of an expert-based will begm, m late September.

system that will provide for call POOR 8%

tracking, configuration manage-Features ment, and asset tracking. The User-friendly, Windows-based, and expert-based system will include We will continue to strive to problem resolution tools for you t accessed via AUTOS, the new sys-improve our services to reach our use at your desktop before callm, g tem leads staff in navigating through goal of 100 percent OUT-the CSC for help and diagnostic the data entry screens, queries, and STANDING!

tools for our techm,cians to consult reports and offers on-line llelp. Au-before attempting to resolve your tomation will greatly enhance T&A P' bl* "*

processing at the NRC and provide in the Queue: CSC fast, on-line information to T&A Project Update INSIDE INFORMATION will Clerks and Certifying Officials right at their PCs.

In the February issue of IN-continue to provide SIDE INFORM A-m re details as the P '"i " '

TION, we noted that "The constant gresses. [ow:,

the IRM CSC was IRM staff will visit workstations in working on a new tUTnOVer Of I* YS' the next few weeks to install the 5

project to enhance we welemne T&A software. T&A Clerks, Certi-its services. Our goal COntTBCtOTperSonne/ your com-fying Officials, and their ahernates 2

ments about is to improve our s disconcerting.n will receive e-mail notification of our service.

operations and servic.

,nc,c pionnca,isi,s.

Please e-mail es to our customers by expanding the CSC's range y ur thoughts and of customer support functions.

suggestions to Cynth,ia Dekle (CED).

• T& A Contacts will distribute a train-ing schedule to T&A personnel.

Training will be cor. ducted in the Professional Development Center and in the Regions.

• O

September 1995 inside Informationm US I?0555139531 1 1A0199 NPC-0ADM DIV FDIA & PUBLICATICNS SVCS TPS-PDR-NUREG 2WFN-6E7 HASHINGTON OC 90555 mummumumumumumm Welcome Aboard

...NRC Staff Carl F,

port Services Branch, recently trans-ments analysis assessment criteria

Konzman, ferred from the Department of De-and proposing a life cycle manage-n a Computer fense, where his assignments in ment program for the NRC's Specialist in enterprise design and management information technology equipment.

the Micro-related largely to the financial as-Carl can be reached at 415-5731 or U

pects of base closures. A native of via e-mail (CFK). Stop in at T-4 computers and liard-the Washington area, Carl will sup-F34 to discuss your ideas and sug-f ware Sup-port the acquisition of information gestions as to how IRM can im-port Section technology tools needed to support prove its technology equipment

.i/

o I

of the End our customers' mission needs. Cur-acquisition program.

Carl Koniman User Sup-rently, he is developing require-Outstanding Work Nets Awards for Smith and Hobbes w

Phyllis A. Smith, a Comput-Month noted that she worked cry other weekend during the final g' er Systems Analyst in the

" effectively and efficiently with phase of the project. In addition to Policy, Planning and Acqui-members of the NMSS staff," pro-serving as Project Officer for the viding " extremely valuable techni-Washington Interagency Tele-

0 :y sition Support Branch, as-cai input" as a ruli participant in the communications System contract, sisted the Division or indus-trial and Medical Nuclear core reengineering team. In fur-Nancy also supervises the cellular

% Safety, Office of Nuclear thering the aims of the NMSS, she phone contract. Nancy welcomes Materials Safety and Safe-consistently demonstrated the calls (415-7300) and returns e-mail guards (NMSS), in carrying

" highest standards of teamwork and from NJH.

I". out the materials licensing cooperation." For insight into BPR,

( business process reengineer-contact Phyllis at 415-5817 or stop ing (BPR) project. Iler nom-by T-6 D17. Her e-mail address is j ination for Employee of the PASI.

Converting the One White Flint D

North telephone prefix from

>3 504 to 415-on time and with minimum disruption to agen-

)

cy operations-earned Nancy

)

J. Ilobbes the Employee of the 3

'Nt Month award for February. Her gy nomination credited "meticu-y"h 0

lous planning," including co-Em!

ordinating a schedule with Bell t=

Atlantic, placing an announce-y,n;y noboes got a jump start on many g

ment m the Federal Regsster, NRc employees. having served a 2 day

n' "'th the At mic Energy Commission issuinS a Yellow announce-as a secretary for the Director of Secunty.

)

a

[

ment to all NRC employees, now a Communicaroons Specialist in the

+

Technology Infrastructure Branch. Nancy b

individually briefing the offic.

says her beggest challenge in completing GM n

es, and sending timely network the telephone prefix project was the

'Q ) In hononng Phyis Smith as the.lanuary weekend weather. Snow-and midwinter Employee of the Month. IRM conferred a bulletins to announce the next fog-threatened the successful conclusion plaque and cash award for her facilitating affected office. Almost 500 of tagging every phone and changing the y, ; no,moniou,,e;,tionsnip, terween ene numbers were converted ev-f,

'y,but Nancy and her associates w

NMSS and IRM technical staff-g M

. _ _ _