Text

Individualized Learning Center Course Catalog Spring/Summer 1991
	ML20082C115
Person / Time
Issue date:	06/17/1991
From:	; NRC OFFICE OF PERSONNEL (OP)
To:	;
References
	NUREG-BR-0155, NUREG-BR-0155-V02-N1, NUREG-BR-155, NUREG-BR-155-V2-N1, NUDOCS 9107180039
	Download: ML20082C115 (54)
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It is a pleasure to welcome you to the NitC's Individualized Learning Center. The l

Learning Center provides NitC staff with quality self. instructional programs, including multi-rnedia video and computer instruction.

Because Icaming in the workplace is not limited to attending classroom training, the goal of the Leaming Center is to pr. wide opportunities to learn new sidlls and knowledge that accommodate-your individual schedule, style, and pace of learning. As cu. tent technologic.; become effective and feasible, the Learning Center will continue to prmide the Agency with new ways to learn rew job skills.

. I want to encourage you to widen your approach to obtaining training and to take

- advantage of the facilities and equipment available to you through the Individualized Leandng Center.

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Individualized Learning Center Course Catalog Spring / Summer 1991 U.S. Nuclear Regulatory Commission Office of Penonnel

. lune 17,1991

i About the Incividualizeci Learning Center The Individualized 1.carning Center (ILC) has added numcious new programs to its catalog. The programs are available to you at the ILC or through the new lending library option.

The catalog describes first how to register when taking training at the Woodmont ILC facility. If you choose instead to take training available through the ILC lending library, the next section describes the lending library registration process. The remainder of the catalog describes the ILC's programs. All the inionnation you need to use the ILC programs is in this catalog. Ilowever, please give us a call nr.ytime you wish to verify or request additional information, or if you would like to preview new programs or recommend new purchases. Tawanda Swann, the ILC Administrator, is on 492-4514 or I am on 492-8526.

The combination of video and computer, called interactive video disk, is a powerful

..ay to demonstrate or teach. To be announced in the next ILC catalog is new interactive video equipment offering five plant walk throughs. These walk throughs are visual tours of power plants showing what a plant and its components look like.

Even more exciting about this technology is the individual's option to control the walk-through by choosing a path or a place in a plant, and with the help of a " joy stick," control the pace, direction, and view of the walk. The video pictures are stored on videodiscs and are controlled by a 386 computer. Two monitors are used, one to show place and direction, the o'her to show plant pictures. For those who want to capture a picture on paper, printer capability is attached. Look for further announcements on this when the equipment is in place and ready for your use.

Many of you have already taken advantage of the opportunity to leam new knowledge and skills by requesting training through the ILC that best fits your schedule. The programs are modular, muti media, structured, and easy to use. All are welcomed at the ILC.

cfLJh CO Carolyn B. Bassin Manager, Individualized Learning Center Organizational Development, and Training / Office of Personnel

Table of Contents Ie.uning Cent er Course lleg'.stration............................................ 3 5

Lending IJbrary Registration Pr o g r a ms.........................................

7 Conununication and Performance skills 8

8 Managing Conflict Understanding and Managing Siten.............................

8 Ho w t o Lis t e n Powerfully.................................................. 8 Confident Public Speaking..

.............................................8 Be Prepared to Speak..

9 Bravol What a Presentatit.1.....

9 Artful Negotiation with flerb Cohen.........

9 T1:e An of Negotiating........

9 Mana ging People........................

9 Pola'4 Deak.......

10 The Power f Listening.................

10 Th e Psychology of Winnin g................................................

10 Business Writirg Getting Started..........

10 Computer Skills...................

11 P ro fe s s o r DO S......................................................

11 The PC in Plain English 11 Typ in g M a d e Ea sy....................................................

11 Introd ucing Wordperfect 5.0................................

11 Introducing Wordperfect 5.0 Advanced.

12 Wordperfect Analyzer: Testing Program...................................

12 Introducing dBASE 111 PLUS.

12 dBASE 111 PLUS Programming 12.

Lotus 1 2 3 13 Loc al Ar e a N e t wor ks.....................................................

13 Line ar Pr o grammin g.................................

13 Wordperfect 5.1 Basic Skills Workshop..........,.................

13 Wordperfect 5.1 Advanced Skills Workshop.................................

14 Wor dPerfect 5.1 Beginning and Advanced Features...........................

14 Lotus 12 3 Release 3 Beginning and Advanced Features............................ -14 Introducing dBASE IV: Mastering the Control Center...............................

14 DisplayWrite 4 Quick Course 15 Introducing DisplayWrite 4 Version 4.2...................................,....

15 LOTUS 1 2 3 Rele a se 2.2..................................

15 DisplayWrite 4 Advanced............,............

15 Intri. duction to Local Area Networks..

16 DOS.......................

16 Wordperfect 5.0 Basic Skills Workshop.............................

16 Wordperfect 5.0 Advanced Skills Workshop.,....

16 Wordperfect 5.0 Legal Skills Workshop.....

17 Lotus 12-3 Basic Skills Workshop Release 2.2...............

17 Lotus 12 3 Advanced Skills Workshop Release 2.2............

17 i

Em ployee Ass is t anc e......................................................

18 Substance Abuse in the Workplace Introduction.................................

18 Handling a Suspected Substance Abuse Problem. Administrative......................

18 Handling a Suspected Substance Abuse Problem. Industrial.........................

18 Ab o u t AI D S..........................................................

18 FACE t o F ACE on N DS...................................................

19 Medical Aspects of Mind Altering Drugs.......................................

19 Alcoh olism and the Family................................................

19 Con trollin g An g er.......................................................

19 Sh a m e sa d Ad dic ti on.................................................... 20 Getting Fit: Balancing Your Physical and Lifestyle Needs............................ 20 The Troubled Employee 20 All th e Wro n g M ove s....................................................

20 Sexual Harassment in the Workplace......................................... 21 Handling the Sexual Harassment Complaint.....................................

21 Equal Employment Opportunity..............................................

22 Equ al Opportuni ty......................................................

22 Management and Sut>civision................................................

23 Managerial Skills for New and Prospective Managers

.............................. 23 How to Be an Effec tive Supervisor...........................................

23 S trat e gic Pl annin g...................................................... 23 Managing Conflict

...................................................... 23 Dealing with Difficult Behavior

............................................. 24 Effective Team Building 24 Improving Employee Performance, Part I.......................................

24 Improving Employee Pedormance, Part 11 24 G oal S e ttin g.......................................................... 25 Delegation............................................................

25 Probl em S oh in g........................................................

25 Perfonnance Feedback 25 Peter Drucker on Management..............................................

26 Executive Writing, Speaking and Listening Skills 26 Managing the Problem Employee: Turning Losers into Winners...

26 Excellence in the Public Sector

............................................. 26 How to Plan and Run Productive Meetings 27 Discovering the Future: The Business of Paradigms..............................,..

27 Listen and Be Liste ne d To.................................................

27 How to Set and Achieve Goals.............................................. 27 The Ba d News Int erview..................................................

28 The Art of Negotia tin g...................................................

28 Assessing Personal Management Skills.........................................

28 Evaluating Organizational Effectiveness........................................

28 Understanding Personal Interaction Styles....................

28 Le a din g Effe c tively......................................................

29 Motivating to Achieve Results 29 Defining Goals and Objectives.....

........................................ 29 Improving Employee Pedormance............................................ 29 Performance Appraisal 29 Managing Time Effectively...................

29 11

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30 Artful Negotiation with lierb Cohen 30 You he the Judge...

30 More Than a Gut Feeling 30 What is Strategic Planning: An Overview..

30 Managing People 31 The idea Generator Plus.

31 Resolving Conflicts.......

31 Defusing liostility.......

31 liow to Get There From 11ere: The Strategic Planning Process........

32 When ! Say No, l reel Guilty...

32 Dealing with Difficult People.

32 Total Quality Management 33 Project Management..

33 Getting Started with Project Management 33 llow to Meet Project Deadlines 33 Getting the Slack Out of Your Project Plans 33 Strategic Planning 34 Dealing with Difficult Behavior 34 Eff(ctive Team Building 34 Goal Setting 34 i

Delegation...

35 Problem Solving...

35 Perfonnance Feedback 35 llow to Be a Successful Project Manager.....

35 What !s Strategic Planning: An Overview 36 110w To Get There From 11ere: The Strategic Planning Process.....

36 Getting Things Done..

36 The ldea Generator Plus.....

37 Secretarial Skills.....

37 Telephone Talk: liow to Deal with People over the Phone..

37

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Telephone Courtesy Pays off....

37 Telephone Doctor Ill: From Curt to Courteous 37 Typing Made Easy 38 Introducing Wordperfect 5.0 38 Introducing Wordperfect 5.0 Advanced,

38 Wordperfect Analyzer: Testing Program..

38 IBM 5520 and DisplayWriter Simulator Training 39 Time Management for Secretaries and Administrative Assistants 39 Phone Power......

39 Basic Secretarial Skills 39 Wordperfect 5.1 Basic Skills Workshop 40 Wordperfect 5.1 Advanced Skills Workshop.

40 Wordperfect 5.1 Beginning and Advanced Features.

41 Additional Programs..

41 llow to Build Memory Skills 41 Excellence in the Public Sector 41 Recycling: The Case Against Garbage 41 Business Ethics 41 Finance and Accounting for the Non Financial Manager lii

.~. -. -. - - -----

liow to Evaluate Supenisory/ Management Courses...............................

42 Empowering Employees to claim Their Autonomy................................

42 Tra inin g 101..........................................................

42 Instructional Designs 42 Adult 1.caming? You've Got to be Kidding!

42 Twelve Techniques for improving Instructors' Skills 42 Ten Ways to Measure Training's Effectiveness 43 The Es s en tial D e min g....................................................

43 Course Titl e In d ex.......................................................

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Planning Your Own Training:

Although calning is a management resource, learning is a personal action that requires your attention, need, and desire to increase your personal capabilities. The learning Center is your resource to select and tailor your learning experiences. It is designed to help you meet the following types of need:

1

. personal Development

. Supplement Classroom Training: Before or After Classroom Training

. Substitute for Classroom Training l

Learning Center programs offer more concentrated individualized instruction than a traditional classroom experience. Controlling what you wish to do and working at your own pace are highly efficient means of Icarning. For maximum effectiveness, we recommend you schedule a few bdef sessions of 2 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months each in the quiet environment of the Learning Center for most courses. Self paced learning depends on good concentretion. Short sessions will result in greater retention of information.

Time estimates are included in the course descriptions to help you plan your schedule.

I Coune numbers are designed so that the first letter corresponds to the type of media:

A for audio, C for computer based, V for videotapes, and W for workbooks. Some courses may involve both audio and video, so read coune descriptions carefully.

1 1

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I Learning Center Registration With the addition of the Lending Library, there are now two registnition fanns for each of the ILCs services. Fonns and procedures follow for the !!.Cs services:

Leaming Center Course Registration Page 4 Lending Library llegistration Page 6 2

l

Learning Center Course Registration All programs listed in this catalog are available in the Learning Center. The teaming Center is open between 8:00 a.m. and 5:00 p.m. To bse the Learning Center during these hours, we need a Coune Reghtration Form from you so we can schedule your use of the materials and equipment, ne attached Coune Registration Form is all you need.

Without advance scheduling, single 15 30 minute video tapes are avauable for viewing on a fint.come first served ba:Is between 12:00 noon and 1:00 p.m., and can be made available at other thnes if equipment and tapes are not otherwise scheduled for use.

You will receive credit for your attendance and completion of Learning Center training programs.

Viewing single, short video tapes will not be recorded as tralning unless they are an integral part of a comprehensive training program.

flow to Register:

1. Select the program you need and fill out the Coune Registration Form on the next page. For use during ofilce hours (8.00 5:00), you will need approval frorn your supervisor. Indicate the program you wish to use and when you wish to use it.

2. Send the completed Course Registration Form to the ILC at W 316,

3. Your request wih be directly confirmed by the Leaming Center, if you cannot attend during your rese ved time, be sure to cancel so others may use the equipment.

4. If you wish to be scheduled immediately, gain approval from your supervisor and call the ILC to be sure there is space available and to schedule your time. Bring the completed re3 stmilon form with 1

you.

We III is located at:

Individualized Leaming Center Training Complex, Third Floor, Room 325 8120 Woodmont Ave.

Bethesda, MD 49 24514 or 49 28526 Mau Stop W 316 3

i

pE MG Learning Center Course Registration hlull to: LennLnglt.t.du IndMduallzod Lear 7 Ing contor MBh'"I'lE Nanie Soclut Secualt; Nurnber Joh Title or Function Omtr/Dhislon AlullStop Telephone Course #

Course Title Dute(s) & Tirne(s) you would ille to attend Henwn for Requesting this course.

Course #

Course Title Date(s) & Time (s) you would like to attend.

Heusori for Requesting th!6 course Signatures:

Emplofee Date Supenisor Date Omce Authorliation (as needed)

Date PRfVACY MT STATI.MEST Persuant to 5 USC. 552a(e)(3), enacted inte law by Section 3 of de Privacy Act of 1974, (Put,lic law 95579). da folkmlos statenwnt k furckhed to tridistduale =he supply information to Llw Nuclear Regulatory Commisalon This information in maintained to a spieru of twures dealaneted as NRC.Il and NRC 19 and dencrit.ed at 55 Federal Regk6er 33975 and D980, respectively (August 2n,1990).

I. Al"IllORIT% 5 UAC. M96; 5 UAC. 4103 (1988) and F.sermuse Order 18348 dated Ap 0 20, 1967, as onwnded by Eaecettre Order 12107, Decemtwr 2s.197L

2. PRINCIPAL PURPOSIX Information entered om uds form relates la reghtraGoWacceptance far trainirig courses. Sc<lal Security members are used to facilitate Gw recording af Ow studenre training la the computer systern I

1 Rut

TINE USIX Informanon on this form anay tw dLachmed le Hw Offnce +f Pernertwl hianagenunt, euer Federal state, and Wal agerxles, and educeGonal hatitutions for mee tu training programs related le NRC employees,

4. WillTVIER DISCIDSURE IS MANUATOLY OR VOLUNTARY AND FJTlX'T ON INDIVIDUAL OF SOT PROVIDING INFORMA.

l TION. Dischure la eenentary, and latlure ne diukee Ow soctal accertry aundwr will s ot affect as latisktuak vight to attend thlm scheduled courne.

i SYSTIN MANAGER AND ADDRIX51: Director, ofnce of Persontal UA Neslear Regulatory Corumkalon, Weatdngton, IK 20555.

l Lending Library Registration Tc extend training opportunities to all NRC employees, the Individualized Leaming Center is proud to announce the opening of the Lending Library. Most programs are now available for use outside the Leaming Center. Students will be able to borrow courses for a one. week period.

Ilow to Regicer:

1. Select the program you need and fill out the Lending Library Registration Form on the next page.

2. Send the completed Lending 1.ibrary Registration Fonn to the ILC at W.316,

3. Your request will be processed and you will receive the program as soon as it is available. This is a first.come first. served registration, so the earlier you register, the earlier you will receive your program.

However, if you need something right away, remember that all courses are available for strJy in the Leaming Center.

4. Computer based training programs, audio programs, and workbooks are available for loan for a two.

week period, with the exception of videotapes, which are available for a one week period. You will receive materials in the mail. The material must be retumed on time, as others are waiting for the program. A failure to return materials in a timely manner may result in suspension of privileges to borrow at a later date. Please be responsible.

5. Return the materials by mail to the Individualized Leaming Center at W.316. Be sure to include your Attendance Card and Course Evaluation with the materials to be sure you receive credit for the course.

Almost all programs listed in this catalog are available through the Lending Library. Those available will be clearly marked with an asterisk (*).

We encourage you to borrow materials, but with the Lending Library program, we assume you knew how to use VHS video player or computer equipment or can leam how by visiting the ILC or obtaining assistance in your office. Ycu will need to be able to follow the instmetions for using the materials on appropriate equipment.

You will be able to borrow two programs at one time. If you register for more than two programs, the additional programs will be mailed to you upon retum of the first program.

Important:

All materials are copyrighted. Any attempt to copy materials in diskette form may destroy the program.

You will be responsible for the condition of the materials upon their retum.

5

b'B MC, Lending Library C

Loan Request Mail im Icarnine center man., w.m IndMduallzed Leaming Center Name Social Security Nuinber Job Title or Function OITice/ Division Mall Stop Telephone Course # _ Course Title Ileason for Itequesting this course Course #,_ Couise Title lleason for Itequesting this course This material will be on loan to }ou for a one. week period. You aie responsible for the condition of the materials upon their return, Report any problems with materials. Any materials not returned by the Duc Date willle considered late. late returns may be the cause for suspension ofIrnding IJhrnry prisileges.

Signatures:

Employee Date Supen hor Date Office Authorization (as needed)

Date PRIVACY ACT STATi3 TENT Pursuant la 5 UAC 552a(e)(3), enacted ink law by Section 3 of Ow Prhacy Act of 1974, (Public law 93-579), tlw following statenwns la furnished to ladhiduals who supply information to the Nuclear Regulatory Commhston. This infornuition is maintained in a systeru of records designated as NRC-Il and NRC 19 and deuritwd at 55 lederal Reghter 33975 and 33980, respecthely ( August 20,1990).

1. ALTilOR11Y. 5 USC. 3396; 5 l'AC. 4103 *(1988) and liecuthe Order llM8 dated April 20,1967, an anwnded by lietuthe Order 12107, Decemtwr 28,1978.

2. PRINCIPAL PURPOSFX Informauon entered on Oilm form relates no registratlodacceptance for training courses. Sottal Securlay numbers are used to facL11 Late the re:ording of Ow student's training la lle computer systern

3. ROLTINE l'SIX Informauon on this form rnay tw dlwlosed to Llw Offke of Perwnnel Managenwnt, ottwr Federal State, and baal agencies, and educational Imtitutions for a,e in tralning prograna related to NRC employees.

4. WilLTilER DISCLOSORE IS MAND ATORY OR VOLUNTARY AND EITECT ON INDIVIDUAL OF NOT PROVIDING INFORMA.

TION. Dlaciosure la voluntary, and failure to dhclohe the audal security numtwr *Lil not effect no indhkluals riahi to attend this actwduled course,

5. SYSTEM MANAGER AND ADDRl3S: Director, Offke of Perwnnel, UX Nuclear Regulatory Commluton, Washington, DC 20555.

Programs

Communication and Performance Skills

Managing Conflict (A100)

llow to Listen Powedully (A210)

This audio / workbook lesson will help you learn The cost of careless listening is high in the proactive management style that is wasted time, lost opponunities and strained designed to prevent or resolve conflicts in the relationships. This program is designed to workplace. You will be able to distinguish improve listening skills specifically for people between useful disagreement or healthy in business. You'll team how to:

competition and destructive conflicts. You will learn to identify forms of conflicts that appear

. Communicate c!carly, with fewer mistakes and in work erwironments. These lessons will help misunderstandings.

you to focus on the nature of conflict and its

. Double the amount of useful information you principal causes. Topics include:

get from others.

.Use the telephone to its greatest advantage.

. Disagreements, Competition, and Conflict alncrease your memory for facts and names.

. Methods of and Attitudes of proactive

. Listen in a way that builds trust and Management cooperation.

.Eficctive Communication

. Encourage people to open up and share their

.Proactive Style to Resolve Conflicts true feelings.

.Proactive Management of Groups

. Create your own listening style.

Time estimate: 10-12 hours.

Time estimate: 48 houn.

Understanding and Managing Stress

Confident Public Speaking (A230)

(A110)

This program gives you the best tools and This audio cassette / workbook lesson deals with techniques used by the pros in entertainment, one of the problems that people in politics and business. It offers practical organizations find is more and more prevalent methods that will help you deliver in the modern world stress. These lessons will presentations that make an impact. You'll gain help you find ways to cope with and manage confidence in yourself and your speaking stress. Topics include:

ability. You will learn how to captivate your audience, sell your ideas to get the results you

. Stress: A New Way to Look at Change want You'll be able to use these skills when

. Organizational Development speaking to hundreds of people, making

. Organizational Approach to Stress presentations to small groups, or speaking off Managem?nt the cuff at meetings.

. Relaxation and Meditation

. Biofeedback

.l. earn how to use gestures to punctuate your

. Working Out Anger and Anxiety presentation..

. Managing Time to Manage Stress

.Never fall techniques for a dead crowd.

.Special Situations That Create Stress

.The one thing to do immediately when you

. Treating Emotional Stress take on a presentation.

.What to do when someone asks you a Time estimate: 10-12 houn.

question and your mind goes blank.

.How to get the audience on your side in the first minute of your speech.

AVNLABLE through ILC lending library Time estimate: 68 houn.

8 l

Be Prepared to Speak (V230)

The Art of Negotiatin ; (C280)

Fear of pub!!c speaking is almost universal, yet This computer based lesson guides you in public speaking is probably the single greatest preparing for an actual negotiation. You walk opportunity any one person can have to infonn, through the entire negotiation, sohing persuade, and lead others. This videotape helps problems and answering questions, before you viewers recognize their potential and develop actually meet the person (s) with whom you positive mental outlooks toward persuasive will be negotiating. Your answers to the speaking. It includes information on how to program's questions help you to develop research and write a speech, what to practice, practical alternatives and a strategic plan of and how to mentally prepare. The program action. The program produces a final report draws on the experience of the top people at that includes an agenda of 1.11 issues.

Toastmasters, the world's leading public speaking organization, it clearly demonstrates You wih he able to:

the techniques and strategies that distinguish superior performances from merely adequate

. Apply negotiation skills more effectively.

ones. It is a complete guide to delivering a

. Prevent or resolve disputes and conflicts.

polished speech.

.lmprove on selling / purchasing skills.

. Establish the basis for successful negotiations before face to face meetings begin.

Time: 30 minutes.

. Conclude negotiations so that everyone wins.

Time estimate: 810 hours0.00938 days 0.225 hours 0.00134 weeks 3.08205e-4 months .

Bravol What a Presentation (V270)

This video will give you the skill you need to Managing People (V390) deliver polished, professional presentations every time. It highlights the key points of Power is the ability to influence human delivering effective presentations. It behavior. In this videotape / workbook / cassette demonstrates the importance of being in tune course you will team techniques to manage with your audience. It illustrates techniques people using your power. Topics include:

that infonn, inspire, and persuade. And increases your confidence in your speaking Sources of Power abilities, Rationalizations: The Power Trap Perceptions: The Link Pin to Motivation Time: 20 minutes.

Human Information Processing How to Get Anybody to do Anything You Want

Artful Negotiation with flerb Cohen Time: 1 hour1.157407e-5 days 2.777778e-4 hours 1.653439e-6 weeks 3.805e-7 months .

(V420)

This videotape shows you how to deal with people in any kind of negotiation from home to office, llerb Cohen provides invaluable information in a humorous presentation that you will not soon forget.

Time: 1 hour1.157407e-5 days 2.777778e-4 hours 1.653439e-6 weeks 3.805e-7 months .

AVAILABl.E through ILC lending library 9

1'owerSpeak (A250)

'lhe Psydtology of Winning (A260) l In this course, you will be given the positive This course illustrates the principles of thought l

steps needed to enhance your speaking and and healthy behavior that guide men and presenting skills. Here, you will discover women to the top in every f; eld... principles that techniques that will improve your vocal power, give you the winning edge in every situation.

create power language, and confidently handle You will discover your virtually unexplored and i

the press. Upon completion of PowerSpeak, largely untapped mental potential. Topics I

when you talk, people will listen. Topics include:

include:

Positive Self Expectancy Build Your Vocal Power Pvsitive Selfimage Break the Fear Barrier Positive Self Motivation Conquer the Six Major Speaking Faults Positive Self Control tron Out Trouble Spots Time estimate: 47 hours5.439815e-4 days 0.0131 hours 7.771164e-5 weeks 1.78835e-5 months .

Time estimate: 47 hours5.439815e-4 days 0.0131 hours 7.771164e-5 weeks 1.78835e-5 months .

'Ihe l'ower of 1.istening (V430)

Business Writing: Getting Started (V590)

Did you know that the average adult only retains about twenty five percent of what he This video presents four fundamental steps that hears? This cc.urse will explore why we forget every business person needs to know. Whether what we hear. It will convey and explain how you are writing memos, letters, reports, or to enhance and reinforce what you hear, It will proposals, with this program you'll be on your help you develop better listening skills so that way to clearer, more concise business writing, you can overcome the listening ba' Tiers. Topics You'll learn how to:

include:

. Create a purpose statement Active Listening

. Write to your reader's interest Effort in Listening

. Generate content ideas by using mind-Feedback mapping and free writng

. Make your document visually appealing Time: 20 minutes.

Time: 19 minutes

'AVNIABIE through ILC lending Library I

10

i Computer Skills Professor DOS (C260)

Typing Made Easy (C100)

An all in one tutorial. hat uses graphics, This course is designed to teach touch typing examples, and practice exercises to teach you to beginning typists and to improve the skills all about DOS, the Disk Operating System.

of t}wse who already type. Using proven Designed for beginners, intermedive users, and methods, you will learn to master the whole experts alike. Topics include:

keyboard. You will progress in a cumulative manner, continually improving your speed and

. DOS Commands accuracy. You can review your progress at any

.Using a Hard Disk time. Evaluation repons measure your speed

. DOS Shell and accuracy and highlight weak keys and

. Batch Files fingers.

. Pipes, Filters, and Redirected 1/0

.EDlJN At the end of this course, once you've

. DEBUG, LINK completed every lesson, you will be able to touch type at a minimum of 25 words per Time estimate: M hours.

minute with 80% accuracy.

Time estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

The PC in Plain English (C180)

Introducing Wordperfect 5.0 (C110)

This computer. based lesson will help you to A computer. based program designed to teach understand how the personal computer works the basic functions of Wordperfect 5.0 word r.nd how computers can help you do your job processing software using realistic simulations more effectively and efficiently,in this of WP5.0 menus and commands. Specifically, introductory lesson, you will assume the role of you will learn to create and revise letters, an ovmer of a successful small business. Step memos, repons, and other familiar office by step, you will be introduced to PC concepts documents, format and print documents, and and terms so that you will be better able to use the most important ivr>5.0 menus and apply the personal computer to solve your features. A final unit pt m overview of business problems.

advanced features.

You will be able to:

This training program is for anyone who is a

. Define basic computer terminology, first time Wordperfect user. With this training

. Explain how a computer performs work.

program's Train Switch feature, you have the

. List the functions and important features of ability to switch back and forth between the the different types of hardware devices.

training and the actual WP5.0 application

. Explain how software works.

program With this feature, you can stop the

. Describe how data fN are organized, training at any time and practice what you have learned in WP5.0 itself.

Tirne estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

Time estimate: 6-8 hours.

'AVNLABLE titrough ILC lending Library 11

Introducing Wordperfect 5.0 Advanced

. introducing dIIASE !!! PLUS (C140)

(C120)

This program uses realistic business case This program teaches you t:, take advantage of studies, as well as precise simulations of key the most sophisticated features of Wordperfect dBASE Ill PLUS menus and commands, to 5.0. It is aimed at people who are already illustrate step-by step development of dBASE experienced in using WPS.0's basic features to applications.

create, revise, fonnat, and print documents and who want to use its advanced features to Designed for the first time user of dBASE 111 become more productive. Specifically, you will PLUS, there are eight instructional units that team to:

Provide the basic skills needed to use dBASE 111 PLUS.

.Use advanced features such as Text Columas and Footnotes.

Objectives:

.Organir.e your documents with features such as Outline / Paragraph Numbering, Table of

. Create a database structure.

Contents, Sort, and Master Document.

. Review and modify database design.

. Create a document that contains~ integrated

. Enter data into a database.

text and graphics and incorporates fonts.

. View database contents and perform queries.

~

.Use the Macro feature to record and play back

. Index, sort, and copy files.

keystrokes, eliminating repetitious typing.

. Create, modify, and run reports and maulng 1

.Make calculations with WPS.0's Math feature, labels.

.Use the Merge feature for mass mailings.

.Become famular with advanced functions.

.Use WP5.0's Speller and Thesaums.

Time estimate: 8-10 hours.

Time estimate: 68 hours7.87037e-4 days 0.0189 hours 1.124339e-4 weeks 2.5874e-5 months .

Wordperfect Analyzer: Testing Progntm dBASE !!! PLUS Prograrnming (C320)

(C130)

This program expands your ability to use The Performance Analyze contains two dBASE !!! PLUS. Rather than executing different tests. From its Main Menu, you can c mmands at the DOT prompt, you'll write choose either the Self Assessment Test or the Programs that exgcute whole strings of Comprehensive Test. The Self Assessment Test c mmands. Exercises guide you through is recommended for mecsuring progress and creating and editing dBASE programs to help periodically reinforcing instruction during y u become familiar with the programming Wordperfect 5.0 training. The Comprehensive language. Topics include:

Test provides a quick way to gauge an operator's overall knowledge of Wordperfect -

. basic Programming concepts.

5.0.

.Mem ry variables.

. Program flow, branching and looping.

Time estimate: 2-3 hours.

. Setting up a rnenu program.

. Data entry using forms.

. Working with data in the database.

Time estimate: 8-10 hours.

AVAIIABIE through ILC Lending library 12

~. _ _._. _

Imtus 12-3 (C150)

IJncar Programming (C170)-

For Lotus 12 3 users of all experience.

A computer based training program that will j

program allows you to choose the lesson of provide students with a basic understanding of 4

your choice. You may start at the beginning if the Simplex Algorithm, the routine commonly you are a navice, or go directly to a particular applied to perform linear programmt.1g. It topic you are interested in as an experienced requires no prior experience with computers or user. Topics include:

linear programming,

. Basic Worksheet, Menu and Keyboard Use.

Objectives:

. Structuring the Work. sheet

. Windows and Titles

. Know what linear programming is, and what

.Using Functions types of prob! cms may be solved via this

. Data Tables technique.

Databases and Sorting

. Be famillar with the terminology commonly

.Adsanced Database Commands employed in linear programming.

. Graphics -

.Be able to solve simple linear programming

. Keyboard Macros problems by hand.

. File Commands Time estimate: 44 hours5.092593e-4 days 0.0122 hours 7.275132e-5 weeks 1.6742e-5 months .

Time estimate: 8-10 hours.

' Wordperfect 5.1 Basic Skills Workshop j

(C380)

This computer. based program simulates the Wordperfect software, and teaches you how to use beginning features. The training explains each step of the topic you have chosen to

lacal Area Networks (C160) learn. As you progress through the topic, you will work with less and less prompting to All users, experienced or not, may choose develop confidence in your own abilities. Easy lessons in any order they wish. Start from the to use menus !ct you select from the following beginning for novices or choose particular topics:

topics. Topics:

The Wordperfect Menu System introduction to Local Area Networks Creating and Saving a Document LAN Components Retrieving a File Network Software Editing a Document LAN Management Setting Margins and Tabs Telecommunications Basics.

printing a Document

'. Data Communications Concepts Deleting and Restoring Text LAN Alternatives Cut and paste PC to Mainframe Communications Text Enhancement Wordperfect lielp Feature l

Time estimate: 6-8 hours.

Basic File Management Time: 44 hours5.092593e-4 days 0.0122 hours 7.275132e-5 weeks 1.6742e-5 months .

'AVNLABLE through ILE lending Library i

13

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' Wordperfect 5.1 Advancea Skills

lotus 12 3 Ilclease 3 !!cginning and Workshop (C390)

Advanced Features (V410)

This computer. based program sitnulates the This two volurne videotape program is WordPetfect software, and teaches you how to combined with a training guide and practice use the more advanced features. The training flies to teech you the functions of Lotus 144

)

explains each step of the topic you have chosen Release 3. You will watch the video lesson, and to learn. As you progress through the topic, then practice what you have Icamed on the you will work with less and len prompting to computer using the Personal Training Guide develop confidence in your own abilities. Easy and practice Disk Topics include:

to use menus let you seicet from the following topics:

New Worksheet Cornmands Working in the 3D Worksheet Environment Search and Replace Consolid.iting Data From Multiple Worksheets Mall Merge / Labels Working with Graphs a" Data Using the Spell checker and Thesaurus Working With Multiple Files Mvanced File Management Linking Files and Graphing Data Using Macros Working with Database Tables Windows / Editing Two Documents Creating a Muro Library Advanced Fonnatting Page Fotmatting Time: 4-6 houn.

Text Columns and Footnotes Outlining Using styles Introducing dilASE IV: Mastering the Tables and Math Control Center (C340)

Time M houn.

This interactive computer based program covers the essential functions of the poweiful dBASE IV database management software. This

Wordperfect 5,1 llegn, uu,ng and program features the Work Surface, Editor, Advanced Featums (V400)

QBE (Query By Example) system, FORMS designer, Report Writer, and label processor.

This videotape is combined with a training guide and practice files to teach you the-Learn to:

functions of Wordperfect 5.1, You will watch Design a Database the video lessan, and then practice what you Modify a Database have learned on the computer using the Enter, Edit, and Browse through Data Personal Training Guide and Practice Disk.

Design and Produce Forms Topics include:

Perform Queries Prepare Management Reports Creating and Revising a Document Design and Print Labels for Speciallred Formatting c,d Printing a Document Mallings Working WM Longer Documents improve Your Productkity with Time Saving Formatting Multi Page Documents Commands, Tools, and Utilities Using Pull Down Menus and the Mouse i.

. Working with Tables Time: 5-7 hours.

Merging Documents l

- Automating with Macros t

Desktop Publishing Features Time: 4-6 hours.

AVAILABLE through IIC Lending library 14

DisplayWrite 4 Quick Cotuse (C500) 1DTUS 12 3 Itclease 2.2 (C510)

This progran. designed for anyone who in this course you will have the benefits of wants to drai. nemos, short letters, and other bc,th video and diskettes. You are provided simple documents. Users of this program may with the step by step instructions for hands on want to create drafts of documents that can be piauhe working with the 1-2 3 program, reformatted and otherwise reiined by word Sample files are provided to complete your processing Specialists. Ilowever, users can leani hands-on program. Topics include:

enough from this program to create documents themselves. Topics include:

Creating a Worksheet Working with Formulas and Functions Keyboard Fundamentals Editing the Worksheet Formatting the Worksheet Creating a Document Editing a Document Graphing Worksheet Data Fonnatting a Document Printing Graphs Printing a Document Managing Large Worksheets Understanding Macros Time e;timate: 1 hour1.157407e-5 days 2.777778e-4 hours 1.653439e-6 weeks 3.805e-7 months .

Linking Files Graphing Linked Data Working with Allways Working with a Database Time estimate: 7-8 hours.

Introducing DisplayWrite 4 Version 4.2 (C520)

An interactive computer. based program designed to teach the basic functions of IBM's DisplayWrite 4 Advanced (C530)

DisplayWrite word processing software. You will learn to:

This computer based program provides clear, interactive instniction in the advanced

. Create and revise letters, memos, repons, and functions of IBM's Displaywrite 4 word other familiar office documents.

processing software. It offers practice in using

.Pagine.te and print documents, DisplayWrite's notepad, automatic outlines,

.Use DisplayWrite's most imponant menus and spelling checker and other advanced features.

formatting techniques.

Time estimate: 4-5 hours.

Time estimate: 4-6 hours.

AVAILAntE through 114 lending Library 15

1 1

Introduction to local Area Networks

Wordperfect 5.011asic Skills Workshop (V360)

(C540)

This training course is designed with two This computer based program is a fast and components: the videotape and the Personal convenient way to learn Wordperfect. The Training Guide works with the videotape to Workshop on a Disk guides you step by step to provide you with documentation of the course complete meaningful tasks. Toples include:

material. You will leam:

The Computer Keyboard

.The Advantages of Local Areas Networks How a Word Processor Works

.The Fileserver Creating and Saving a Document

Basic LAN Structures Retrieving a File

.LAN Capabilities Editing a Document

LAN Functions Settmg Margins and Tabs

. Password Protection Printing a Document

.Wrious Network Terminology Deleting and Restoring Text

. Electronic Malling Systems Cut and Paste

. Sharing Software on a LAN Text Enhancement Time estimate: 1 hour1.157407e-5 days 2.777778e-4 hours 1.653439e-6 weeks 3.805e-7 months .

Time estimate: 4-6 hours, t

t-

Wordperfect 5.0 Advanced Skills Workshop (C550)

This computer based program is a fast and convcalent way to learn Wordperfect. You can

DOS (C590) start and stop whenever you want, travel in a fast lane or take your time, and select, skip and repeat lessons as you wish. Since this This computer based workshop is a fast and workshop has advanced lessons, it is suggested convenient way to leam DOS. The-Workshop, that you become familiar with the basic skills on a Disk guides you step by step to complete before you take the Advanced Skills Workshop.

meaningful tasks. This program includes basic Topics include:

and advanced skills.

Search and Replace Time estimate: 4-6 houn.

Using the Spe!! Checker and Thesaurus Mail Merge Windows / Editing Two Documents Advanced Formatting

-l Page Formatting j.

Multi-Column Text i

Outlining Using Macros -

Tables and Reports l

Using Styles l

AVAlIABLE through 114 Lending Library Time estimate: 4-6 hours.

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Wordperfect 5.0 Irgal Skills Workhop

I2>tus 1-2-3 Advanced Skills Workshop (C560)

Release 2.2 (C580)

This computer based program is fast and This computer based workshop is a fast and cornenient. As a novice to legal uses, you can convenient way to team Lotus 12 3. The learn many of the special legal features that Workshop on a Disk guides you step by step to WordPetfect offers. Start with Table of complete incaningful tasks. Topics include:

Contents, then learn Table of Authorities and accuracy in preparing legal documents. Topics Querying Database include:

Creating Graphs Date Arithmetic and Functions Table of Lontents Creating and Using Macros Linking Files Table of Authorities Combining Worksheets Redlining and Strikeout System Status Document Comparisons A 12 3 Command Index Automatic References Creating a pleading Paper Time estimate: 4 6 houn-File Management Time estimate: 44 hours5.092593e-4 days 0.0122 hours 7.275132e-5 weeks 1.6742e-5 months .

lotus 1-2-3 Basic Skills Workshop Release 2.2 (C370)

This computer based workshop is a fast and convenient way to leam Lotus 12 3. The Workshop-on a Disk guides you step by step to complete meaningful tasks. Topics include:

Special 12 3 Keys What is Lotus 12-3?

The 12 3 Command Structure Moving Around in the Worksheet Making Cell Entries File Management Printing Your Work Sorting a Database Copying Cells Using Range Names Formatting Cells Setting Column Widths The 12 3 Help Feature A 12 3 Command Index

AVAIIAll!E through III tending library Time estimate: 44 houn.

17 Y

Employee Assistance

Substance Abuse in the Workplace -

llandling a Suspected Substance Abuse introduction (V100)

Problem Industrial (V120)

This videotape inuoduces the problem of This videotape identifies the six critical steps in substance abuse in the workplace. Topics for coaching a supervisor on how to handle a discussion include identifying substance abuse, substance abuse problem. It helps managers to consequences in the workplace, and develop a plan of action when dealing with an intervention.1t identifies what is at stake, and employee suspected of having a substance what can be done to resolve the problem in the abuse problem.

workplace.

Time: 15 tninutes.

Thne: 15 salnutes.

'About AIDS (V130)

llandling a Suspected Substance Abuse Acquired Immune Deficiency Syndrome or AIDS Problem - Administnitive (V110) can affect anyone. it is essential that everyone have a basic understanding of the disease and This videotape identifies the six critical steps be aware of the precautions necessary to avoid used when dealing with an employee suspected catching it. This videotape explains in clear of having a substance abuse problem, terms what AIDS is, how it spreads, and how to protect yourself. Topics include:

Time: 15 minutes, Origination, Cell Structure, Methods of Transmission, and Precautions to Reduce Infection.

Time: 30 minutes.

AVAILABLE through ILC tending' library 18 i

l

FACE to FACE on AIDS (V140)

Alcoholistn and the Fandly (V160)

A comprehensive video based training program Father Manin speaks out about alcoholism as a I

on AIDS in the workplace. The program is used family problem. Although the alcoholic has the to prepare managers, supenisors, and drinking problem, the entire family is affected.

employees to deal with the complex and Therapy is needed by all members of the emotional issues raised by NDS. It is designed family, not just the alcoholic. Even after as a group discussion to:

sobriety there are problems that must be managed by the family as a whole. This

. Dispel potentially disniptive myths about videotape identifies the variety of problems that AIDS.

may exist in the alcoholic family.

. Define t.nd convey your organization's policy on AIDS.

Time: 45 minutes

. Communicate your organization's procedures for managing AIDS.related situations in

. Controlling Anger (A200) responsible and humarie ways.

What makes you mad? Crazy drivers or greedy The program format is based on video vignettes vending machines? Conflicts with coworkers and guided discussions. The video vignettes and loved ones? Don't let anger leave you illustrate key issees managers and supenisors feeling stressed and helpless. Now you can may face when confronted by employees who learn how to turn anger into positive action.

hawe been exposed to the AIDS virus, Guided This audio package discloses new research into dinussion reinforces key concepts and anger. and overturns the common assumptions appropriate managerial reaction. The question people have about it.

and answer discussion format is used to present basic facts about AIDS.

. Discover how anger affects you.

.Five positive ways to vent anger.

Time: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

.The false assumptions about anger, and how to overcome them.

.The best t ays to cool off after an angry

Medical Aspects of Mind Altering encounter.

Drugs (V150)

.The 4 anger personalities: How to identify yours.

This videotape details the effects of Mind

.When it is and isn't appropriate to hold in Altering Drugs on the brain and body, anger.

Chemical dependency and psychological

.How to take control of your anger.

addiction are arnong the effects of the

.How to develop 3 mental skills you'll use in following types of drugs covered in this lesson:

tough situations.

. Tips on using humor to defuse anger.

.The 5 conditions that must be met before

. Marijuana

. Sedatives / Hypnotics expressing anger.

.The Secret to forgiving someone who's treated

. Narcotics / pain killers

. Stimulants you unfairly.

.How to recognize what triggers your anger,

. inhalants

.How to break bad habits like aggression and

Hallucinogens abusiveness Medical evidence will show that there is

.How to handle someone who denies his or substantial alteration of brain ceds during her anger.

usage and also after drug usage Fas stopped.

Time estimate: 4-6 hours.

AVAllABLE through 114 Lending IJbrary Time: 30 minutes.

19 l

' Shame and Addiction (V200)

The Troubled F.mployee (V320)

This videotape identifies sources of healthy This video will help virtually every supenisor shame and toxic shame and how to deal with identify and assist the troubled worker. It them. Itaving a sense of shame is healthy and teaches how to secognize and assist the lets you know you have limits and boundaries.

troubled worker, increases awareness of Toxic shame, on the other hand, is a key employee problems which can affect job motivator toward self destructive behavior, performance. It provides new insights hno the This videotape will help you to recognize the supenisor's basic responsibilities, and outlines differences between healthy and toxic shame, a five-step formula to conect the situation and and outline the steps for recovery, get an otherwise valuable employee back to production.

Time: 30 minutes.

Tirre: 2.5 minutes, f

Getting Fit: llalancing Your Physical All the Wrong Moves (V440) and I.ifestyle Needs (V260)

This course will show how supervisors and This video details the key points surrounding management can handle one of the most the importance of developing a

wellness fragile and costly areas of human approach" to your personal life, and that of relations... sexual harassment. It shows how the your company. Topies include:

manager must act promptly in order to resolve the problem and avoid an adverse outcome.

.The

Balance

model for developing a wellness included are a discussion guide and system management guide. Topics include:

.The

Professor's Doren* 12 things you can do today to improve the quality of your life.

What Should De Done

. Outline how to change your thinking to lleading Off Problems include a *Get Fit' approach to everyday Do's and Don'ts activities.

Is it Friendly Flirting or liarassment?

Time: 55 minutes.

Timt 23 minutes.

AVA!I. AIRE thruugh III tending Ubrary 20

Sexual II:uussment in the Workplace alfandling the Sexual liarassment (V480)

Complaint (V470)

This videotape is designed for all employees. It 11andling a sexual harassment complaint is explains what sexual harassment is, how to difficult. How your managers ar.d supervison stop it, and how to prevent it, handle a complaint can mean thr difference between a lawsuit and a sound resolution to Time: 23 ininutes.

the situation. This videotape provides some key points.

110w to receive and record the sexual harassment complaint.

.liow to Interview the alleged offender.

ellow to conduct an effective investigation into the charges.

.How to complete the investigation and take appropriate action.

Time: 15 minutes.

l

Available through ILC lending Ubrary i

21

.. ~

~

Equal Employment Opportunity Equal Opportunity (V330)

This video is an open inded management training fum that explo es the meaning of equal opportunity within the context of...

. Affirmative Action

. Racial Discrin.ination

.Past Discrimination

. Union Contract

. Seniority Systems

.Fahness

. Equal Protection under the Bill of Rights Time: 22 minutes.

AVAllABLE tiuough ILC tending Library t

22

Management anc Supervision

Managerial Skihs for New and

Strategic Planning (A140)

Piuspective Managers (A120)

The first section of this audio / workbook unit An audio / workbook lesson that outlines the discusses the emergence of strategic planning -

basic managerial skills you will need as a new why early businesses could exist without it, manager. Designed for new and prospective why strategic planning became necessary, and managers to sharpen their awareness and what value strategic planning has for your practice of managerial skills. Learning these organization. Next, several characteristics of the skills will help you to make the important strategic planning process are listed, the transition from follower to leader.

benefits you can expect from having effective Topics include:

strategic planning, and the questions strategic planning is designed to answer. Topics include:

.Your New Role as Manager

. Management Styles

.The Emergence of Strategic Planning

. Planning and Organizing

. Strategic Plan vs the Planning Process

. Control

. Planning for the Plan and the Situation

. Delegation Analysis

. Decision Making

. Mission, Objectives, and Strategies

.How to Manage Time

. Implementing the Strategic Planning Process

. Understanding Your Subordinates

. Controlling the Strategic Planning Process

.The Innovative Manager

. Pitfalls in Strategic Planning

.How to Write and Read Effectively

.The Human Side of Strategic Planning

. Conversational Skills

. Contingency Planning Time estimate: 8-10 hours.

Time estimate: 8-10 hours.

How to Be an Effective Supervisor

Managing Con'lict (A100)

(A130)

This audio / workbook lesson will help you learn the proactive management style that is This audio / workbook lesson explains the role designed to prevent or resolve conflicts in the of the supervisor and focuses on supervisory w rkplace. You will be able to distmguish skills needed in the workplace. The objective of between useful disagreement and destructive this program is to help you gain and maintain c nflicts. You will learn to identify forms of control of your job. The development of general c nflicts that appear in work environments.

and performance management skills will enable These lessians will help you to focus on the ycu to handle the demands of your position.

n ture of confhet and its principal causes.

For managers and supervisors only. Topics Topics mclude:

include:

. Disagreements, Competition, and Conflict

. Communication

. Methods of and Attitudes of Proactive

. Planning and Problem Solving Management

. Time Management

. Effective Communication

. interviewing and Selecting Employees

.Pr ctive Style to Resolve Conflict::

. Conducting Orientation and Training

.Proactive Management of Groups Setting Performance Objectives

. Handling Performance Problems Time estimate: 10-12 hours.

AVAllABW through 114 Lending Library Time estimate: 8-10 hours.

23

l

Dealing with Difficult Behavior (A150)

1mproving Employee Performance, Part I (C200)

This audio / workbook unit examines some basic management concepts to create a framework For managers and supervisors, this computer for dealing with difficult behavior. This based training program addresses the first two program will look at three different leadership steps of the performance management pt ess:

styles: directive, panicipative, and free rein.

Goal Setting and Petformance Reviews. You Topics include:

will leam how to identify goals that are measurable and unambiguous. You will also

. Managing Human Behavior learn to prepare for a performance review.

.!dentifying Difficult Behavior

. Understanding the Stress of Difficult Situations Objectives:

. Managing Conflicts

.ldentify the importance of developing

. Making Effective Decisions employee goals that clarify expectations.

. Communicating Effectively with Difficult

. Write a performance goal.

Individuals

.ldentify your own biases about employees and

. Developing the Difficult Employee identify ways to overcome them.

. Dealing with Difficult Behavior in Groups

. Explain the five steps for conducting a performance review.

Time estimate: 10-12 hours.

Time estimate: 2 hcurs.

Effective Team Building (A160)

Improving Employee Performance, This audio / workbook program offers practical Part II (C210) examples of how effective teams work in organizations. The payoffs in terms of For managers and supervisors, this computer productivity, employee satisfaction, and growth based training program focuses on the third benefits top management as well as team and fourth steps in the employee performance members. Topics include:

management process: Action Planning and Following Through. By completing this lesson,

. Definit 2cn of a Team you will gain a more complete understanding

.Undentanding People: Vahies, Beliefs, Goals, of the elements of performance management and Competencies and how they work together to help you

. Selecting an Effective Team and Team improve and maintain employee performance.

Environment

.The Communication Process Objectives:

1mproving Communica: ion

. Create an action plan for improving or

. Developing One-to One Relationships maintaining performance

. Developing an Open Annosphere

.ldentify options for following through after

. Establishing and Maintaining the Team perforraance reviews.

.Using Leadership Skills

. Principles of FollowershiP Prerequisite: Improving Employee Performance,

. Motivation and Change Within a Team Part 1

. Developing the Team's Creative Potential Time estimate: 10-12 hours to complete.

AVAILABLE through ILC Lending library 24

Goal Sctring (C220) iPmblem SoMng (C240)

The goal setting process presented in this Whatever your level of responsibility, one of j

computer based lesson will help you to produce your primary responsibilities will be solving the clear, well thought-out operational goals and inevitable problems that arise on the job. This objectives. It presents a simple four. step computer based lesson presents a six-step process for implementing goals in your problem. solving procedure that will help you to workplace; and presents a method for quickly recognize and describe a problem, and i

1 integrating operational goals into an action to accurately determine its true cause and best j

plan.

solution.

Objectives:

.ldentify examples of acceptable goal

.!dentify and state the purpose of each step of statements by applying five guidelines.

a six. step problem-solving process.

. Write a complete and acceptable goal

. Apply the problem-solving process to a case statement.

study.

.!dentify when to use goal statements.

.ldentify a problem area for your own

. Choose appropriate managerial actions for consideration by using a problem implementing operational goals.

determination rating scale.

Time estimate: 2 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

Time estimate: 2 houn.

Delegation (C230)

Performance Feedback (C250)

This computer based lesson provides you with the skills necessary to delegate appropriate in this computer. based lesson, you will team to responsibilities to your subordinates. You will recognize motivational styles, as well as what team the process of delegation and guidelines type of feedback is most effective for each style, for detennining which tasks are appropriate for When you have completed this lesson, you will delegation and which ones are not. You will be able to develop a plan for providing also learn how to formulate a delegation plan, feedback to a particular employee. You will and how to overcome obstacles to delegation.

also have teamed techniques that you can use Finally, you will obtain useful advice on how to to correct performance problems and increase improve your own delegation practices.

the general performance level of your staff.

Objectives:

.ldentify six benefits of effective delegation and

.!dentify how an individual's motivational style their application.

influences the type of perfonnance feedback

. identify the thtee major aspects of delegation that will be most useful to him or her.

and their interrelationships.

. Demonstrate the three purposes of

. identify internal and external obstacles to performance feedback.

effective delegation.

. identify reasons for poor performance.

. Choose appropriate tasks for delegation.

. Select appropriate guidelines for giving

. hate managerial effectiveness as a function of performance feedback.

delegation.

. Develop a feedback plan.

Time estimate: 2 houn.

Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

1 Recommended for managers and supervisors.

AVAILAlllE through ILC teriding Library 25

f Peter Drucker on Management (A170)

Managing the Problem Employee:

Turning lesen into Winners (A240)

An audio. cassette program featuring peter Drucker, the author of The Practice of proNem employees can demand up to 90 Management, who coined the term percent of a supervisor's time. As if that's not

' Management by Objectives' over 20 years ago.

enough, they cost their employers thousands of The lesson provides an overview of what dollars a year. Do you have some problem management is and spells out the km Lge, employees in your department? Maybe there's performance, and discipline that are needed to just one who takes up your time. The truth is, qualify for high-level responsibilities. Topics the first step isn't always dismissal. They include:

probably have a lot of potential and need some help. In this program, Dr. Clay Sherman

. Goal setting, planning and strategies.

will teach you how you can help them -

.The Literate Manager, without investing an inappropriate amount of

. Managing diversity, growth and innovation.

time. You'll benefit from his extensive reseatch

. Social impacts and responsibilities.

and years of experience in consulting with

.What we know about work and workers, industrial clients large and small. Topics

. Organization structure in transition.

include:

.The manager and the knowledge worker.

. people are our greatest asset.

.The eight-step process that prevents employee problems from starting.

Time estimate: 6-8 hours.

. How to recognize the difference between behavioral and attitudinal difficulties.

. liow to discern short-tenn situations from

Executive Writing, Speaking and potentially long. term problems.

Listening Skills (A180)

. liow to know which employees would benefit from counseling and which ones won't.

Successful people have one thing in coinmon -

The very latest on what is legal, illegal and the ability to say what they mean clearly and borderline in the ever-changing employee precisely. This practical audio.

relatiens area.

cassette / workbook program will show you how to present your ideas with confidence and skill.

Time estimate: 10-12 hours.

The program will help the individual better spotlight his or her ideas and actions by using clear and concise writing, speaking, and

Excellence in the Public Sector (V220) listening techniques. You will learn to:

In this video, Tom peters proves that the

. Write letters, memos, and reports that get management revolution is not confined to the action.

private sector - that a revolution is brewing in

. Read more rapidly and retain more.

the public sector too. He will take you to five

. Listen to get a clear understanding of what's organizations where you will learn the secrets e

being said.

of their success. You will learn how to motivate

. Conduct meetings that accomplish something.

employees through recognition, the value of

.Use interview techniques that produce highly celebrating small wins in anticipation of big accurate assessments.

ones, the power of participative management,

(

.Doub!e the amount of useful information you and the importance of knowing and reinforcing get from others by using probing questions, your organization's mission.

.Use coaching skills that lead to more open communications.

Time: 50 minutes.

Time estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

AVAILGLE through ILC Lending Library 26

'llow to Plan and Run Productive

Listen and Be Listened To (A190)

Meetings (W120)

Efficient management depends on efficient Learn concrete organizing, planning, and communication. Managers who listen to others communication skills that will help you turn a actively, critically, and responsibly save time mediocre meeting into a meeting that really and money - and are recognized for th-it gets results. Add interest, clarity, and direction effons. This audio-cassette / workbook program to any meeting you conduct. The skills gained helps you to master effective feedback through this workbook coune are applicable to techniques and learn to pick up the deeper any type of meeting, no rnatter what its size or meanings of the words you heat.

purpose - staff, committee, fact finding, policy Leam to:

making, or problem sohing.

. Develop a personal listening profile - and You will leam:

improve your linening capacities.

.How to answer the all important question: Is

. Reduce co iv mistakes and losses caused by miscommunication with both customers and this meeting REALLY necessary?

co-workers.

.Five reasons why even the most well.

intentioned meetings can go wrong.

. Listen with all your senses - and pick up the

.The simple secret that will get your meetings feelings and messages behind the words,

. Discriminate between the various nonverbal started on time.

. Pointers for capturing everyone's attention.

cues you receive - and send - in every face-to. face communication.

. Revealing questions that will help you evaluate your leadership quotient.

. Overcome the barriers to good listening:

. Strategies for dealing with difficult people.

distractions, personal perceptions, and

. Keeping discussions on the right track.

language problems.

.The seven mies of " straight talk" - and how

. Focus on the content of the messages you they can help you give your meetings hear, not the delivery.

professional polish.

Time estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

Time estimate: 20 houn.

Discovering the Future: The Business llow to Set and Achieve Goals (V290) of Paradigne (V210)

In this live video seminar you will leam how to take control over your life, by setting and This video discusses the concept of paradigms achieving your goals. You will pinpoint the in business. We a!! develop our own are s m y ur j b and life where you can make perspectives and umvritten rules the way we the biggest impact. Learn to get focused and do things and so do our organizations. The take immediate, effective action. You can new term describing these rules is ' paradigms.,

w me c nditions that make you settle for They are rules we take for granted - which can less than you're worth. You will understand have a limiting effect on our organization. Joel how your personality type affects your Barker has studied the processing of ideas in m tivati n. rm lly y u will discover the major organizations. In this video he unveils the key areas wbm you wam to sM your goals.

concepts available to help employees uncover hidden barriers and improve creative thinking, Time: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

manage change effectively and increase the overall productivity of the organization.

AVAll/J1LF. through ILC Lending Library

'Iime: 30 minutes.

27

The Bad News Interview (V300)

Assessing Personal Management Skills (C400)

This video is aimed at all managers who have responsibihty for othets. It demonstrates how This program has been designed to assess your to get disappointed employees to accept personal management skills. It assesses how unwelcome decisians without long lasting and well you manage people to achieve results, how damaging bitterness. The video uses a series of well you set goals and objectives, how well you entertaining and instructive sketches presented c,rganize work and teview performance, how by John Cleese and draws lessons from each effectively you organize time and manage example. It outlincs the three steps to ensure stress, and how effectively you conduct the inteniew does not lead to disaster. Topics meetings and solve problems.

include:

Time estimate: 34 hours3.935185e-4 days 0.00944 hours 5.621693e-5 weeks 1.2937e-5 months .

. Preparing before the interview

. Dealing with the emotional responses.

. Limiting the damage aftenvards,

. Evaluating Organizational Effectiveness

(

)

Time: 27 minutes.

This program allows selected members of your organization to assess three areas that affect

'8 "I* 'I " I 'II'#ti"'"*S*' E'Y P I

" Y "'

The Art of Negotiating (C280) management team will rank pnon.' P '

ties for increasing productivity. Middle managers will This computer based lessen guides you in assess how well your organization's culture is preparing for an actual negotiation. You walk def'med and first-line supervisors and staff will through the entire neptiation, solving assess your organization's climate. At the end problems and answering questions, before you of each unit, you develop an action plan to actually meet the person (s) wnh whom you nerease organizational effectiveness.

will be negotiating. Your answers to the program's questions help you to develop Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months , practical alternatives and a strategic plan of action. The program produces a final report that includes an agenda of all issues'

' Understanding Personal Interaction You will be able to:

Styles (C420)

. Apply negotiation skilk more effectively.

This program has been designed to increase

. Prevent or resahe duputes and conCicts.

awareness of your personal style and your

.lmprove on selling'purc hasing skills.

preferences for interaction with others while

. Establish the basis for successful negotiations processing information. It is also designed to before face-to face meetings begin.

heighten your awareness of the styles and Conclude negotiations so that everyone wins.

preferences of the people with whom you interact daily.

Time estimate: 6 8 houn.

This heightened awareness will help group members work together more effectively as

(

individuals adapt their own styles in response to the styles of those with whom they work and to the demands of the situation.

'AVAILABLE through !LC lending IIrarary Time: I hour.

28

i

Leading Effectively (C430)

1mptuving Employee Perfonnance (C460)

This program has been designed to help you improve your effectiveness as a leader. The This program has been designed to help you progtam defines leadership and shows how identify, analyze, and solve performance leader > hip power derives from fonnal authority problems. You identify factors affecting and influence. It gives you an opportunity to individual performance, analyze alternatives, assess your own management behavior. You and then choose those approaches most then have the choice of comparing your own appropriate to your situation. The progTam also behavior to how other managers in your discusses the importance of coaching and position rank nationally, or to how your work constructive feedback in the process of group perceives you. And finally, it has you improving your employees' performance. An translate what you have learned about effective optional fourth unit allows you and your work leadership and your own leadership style to a group to plan for ways to improve work group leadership situation you are currently facing.

performance.

Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Motivating to Achieve Results (C440)

Performance Appraisal (C470)

This program is designed to increase your understanding of motivation and its effect on This program has been designed to help employee performance. You evaluate typical managers improve employee performance, and work situations in order to assess how you, as ultimately organizational performance and a manager, handle employee motivation. To productivity, through effective performance assist you with improving the motivation of appraisals. You assess how you conduct your employees, you identify the categories of performance appraisals and your organization's human need which influence employee performance appraisal process. On the basis of motivation, analyze how to improve motivation, these assessments, you create an action plan and develop an action plan to respond to your for improving the performance appraisal findings.

process.

Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Time: 3 houn

Defuting Goals and Objectives (C450)

Managing Time Effectively (C480)

This program is designed to help managers define goals and objectives for themselves, their This program has been designed to help you work groups, and individuals within the work improve your management of time. It provides group. The process can be used for the you with an opportunity to analyze your use of organization as a whole, or for a division, or a time by keeping a time log and completing a work unit in the organization. You will set time manascaent assessment. To assist you goals for your work group and with their help with improving your management of time, you develop and refine objectives to accomplish will identify methods to control three major their goals. You will work with members of time-wasters: paper, people, and your work group to develop individual goals procrastination. You will also learn how to and objectives.

write a "To Da* list and create an action plan to improve your time management.

Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Time: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months . Recomrr.er,ded u keep a daily

AVAILABLE through ILC Lending Library time log for 3 5 days bdore taking this course.

29

\\

Artful Negotiation with lierb Cohen

What is Stmlegic Planning: An (V420)

Ovetview (C350)

This videotape shows you how to deal with This computer based course offers an overview people in any kind of negotiation from home of the strategic planning process and presents to office. Herb Cohen provides invaluable concepts and terms that are fundamental to information in a humorous presentation that strategic planning. You will learn to:

you will not soon forget.

. Define and, given an organization's profile, Time: I hour.

identify mission, objectives, internal resources, extemal circumstances, and strategy

You Be the Judge (V380)

.!dentify success - achieving the organization's Discrimination can be unintentional as well as objectives - as the ultimate goal of strategic intentional. In this course you will learn how planning.

the interviewer can knowingly show bias during an inteniew. You will also leam

.!dentify consistency among mission, objectives, techniques for stmeturing your interview as resources, circumstances, and current strategic well as how to ask a question properly.

thinking as the intermediate goal of strategic l

Knowing the five protected classes: race, P annmg.

religion, sex, color, and national origin, will help you develop a legally defensible interview.

Time: I hour.

and possibly avoid legal problems in the future.

Topics include:

Managing People (V390)

Ways to Legally Ask Questions Avoid Legal Problems Power is the ability to influence human The Stmetured Interview behavior, in this videotape / workbook / cassette course you will learn techniques to manage Time: 30 minutes.

people using your power. Topics include:

More Than a Gut Feeling (V370) sources of Power Rationalizations: The Power Trap in this course you learn the benefits of Perceptions: The Link Pin to Motivation behavior interviewing. This course will Human Information Processing demonstrate how past behavior is the best How to Get Anybody to Do Anything You Want predictor of future behavior, thereby giving you a better indication of how your future Time: I hour, employee might handle certain situations. You will acquire interviewing skills to help avoid errors that could happen when you rely solely on intuition and general impressions. You will discover how to make judgements on the candidate's ability to do the job and not just on personality traits.

Time: 30 minutes.

AVAILABLE through III tending Library 30

The idea Generator Plus (C370)

Defusing llostility (V460)

This computer based program helps you to Confrontations which are poorly handled can come up with productive new ideas about result in increased stress and health problems almost any kind of problem you need to solve and lost customers and business. In this course writing proposals, developing marketing plans, you will team helpful ways to respond thinking about a career change, etc. It takes effectively to hostile individuals. It will also you step by logical step through the problem-increase your skills in managing anger in the solving process it begins by helping you to workplace. Topics include:

describe the problem clearly and concisely, and to list the elements involved in it. Then, once Fonns of Hostility the situation and its components are clear in Effective Conniet Resolution your mind, you are guided to come up with a personal Evaluation and Goal Setting list of fresh approaches to it, using a variety of idea generation techniques. Finally, you can Time estimate: 2 houri.

evaluate your ideas, considering them from several vantage points, before you decide which ones are the most useful to you.

llow to Get 'lhere Frum flere: The Time: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Strategic Planning Process (C360)

In this computer based course, you will gain greater depth of understanding of strategic

Resolving Conflicts (V450)

'lanning by applying the four-step rtrategic p

planning process to several hypothetical cases In this course you will see how conflicts affect and to a reallife organization you know well.

not just the ones involved, but also the ones After practicing writing mission statements and around us. People are prone to disagreements objectives and analping data about resources that lead to connicts. These con 0icts can and external circumstances, you will obtain undermine productivity and morale. Here, you practical experience evaluating the current will find suggestions to stop this cycle. You will strategic thinking of several sample learn how to take conttol of the situation organizations. Then you will create new plans instead of avoiding it. Topics include:

to resolve inconsistencies in strategic thinking and to devise alternatives. This process will Proper Procedures enable you to start thinking about ways to Role Setting: Who is in Charge?

apply the strategic planning process within Goals your own organization.

What Ftrategies to Use?

Note: Complete "What is Strategic planning: An Time estimate: 1 hour1.157407e-5 days 2.777778e-4 hours 1.653439e-6 weeks 3.805e-7 months .

Overview" (C350) before beginning this course.

Time: 1 1/2 hours.

AVAILABLE through ILC Lending 1.ibrary 31

When I Say No, I Feel Guilty (V570)

Total Quality Managernent (V520)

This videotape on asseniveness training is This videotape looks at proven strategies for based on the book of the same title by designing, implementing, and managing a TQM Dr. Manuel Smith. Smith offers seven basic system. Learn how to access organization assenive skills to help you better cope with readiness for such a system and how to manipulative criticism and guilt and get you integrate other HR systems in to a total back on the road to being courteously assertive.

training effort that emphasizes organizational The skills are:

commitment to excellence.

. Broken Record Time: 80 minutes.

. Fogging

. Negative Assertion

. Negative Inquiry

. Free Information

.Self-Disclosure

. Workable Compromise Time: 30 minutes.

Dealing with Diflicult People (A280)

This presentation includes five characteristics of difficult people, the four pitfalls to avoid, the five positive steps to take, and a description of the nine personality types. It also provides suggested responses on how to deal with the bully, the expert, the complainer, the procrastinator, the ' ginner", the guerrilla fighter, the time bomb, the nice guy, and the icicle.

Time estimate: 3-S hours.

(

AVAILABLE through ILC Lending Library 32

Project Management

Getting Started with Project

Getting the Slack Out of Your Project Management (C290)

Plans (C310)

This program introduces the fundamentals of One of the most common problems for project PERT / CPM. In this lesson you will become managers is getting a project ftnished on time, familiar with the basic terminology of project It often seems impossible to complete work management; and you will team how to within the time frame imposed by clients or construct and use a PERT network diagram -

upper management. This program teaches you the key planning tool of PERT / CPM project how to use PERT / CPM project management management. This information will prepare you techniques to replan a project so that a for the remaining two lessons on Project seemingly impossible deadline can be made Management.

possiMe. You will learn how to replan a project usirg the concept of slack. You willlearn to:

. Identify and defme the components of a PERT network.

. Determine how much time you have to spare

. Identify PERT events and activities, on a project, or how late it will be.

. Analyze and interpret PERT / CPM ne' work.

. Identify events that will delay a project and

. Construct PERT / CPM networks.

events that may provide opportunines for

. Identify the Critical Path.

catching up.

. Detennine the earliest time for completon.

. Replan a project so that a seemingly impossible deadline can be met.

Time estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

Time estimate: 6-8 hourr.

Ilow to Meet Project Deadlines (C300)

Prerequisites: Getting Started With Project Teaches you how to plan and schedule projects Management (C290) and How To Meet Project with confidence, using PERT / CPM stAistical DeadWes (C300).

methods based on probability theory. In this lesson, you will learn practical and quantitative

P egic Planning (A140) methods for determining project start dates and arriving at reasonable estimates of the time The first section of this audio / workbook unit needed to complete a project or activity. You discusses the emergence of strategic planning -

will learn to:

why early businesses could exist without it, why strategic planning became necessary, nd

. Obtain consistent, realistic estimates of how what value strategic planning has for your much time a project will require.

organization. Topics include:

. Determine at what point in a project key activities should start.

.The Emergence of Strategic Planning

. Determine which parts of a project need to be

. Strategic Plan vs the Planning Process closely monitored so that preventive action

-Planning for the Plan / Situation Analysis can be taken.

. Mission, Objectives, and Strategies

. Implementing the Strategic Planning Process Time estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

. Controlling the Strategic Planning Process

. Pitfalls in Strategic Planning Prerequisite: Getting Started With Project

.The Human Side of Strategic Planning Management (C290)

. Contingency Planning

AVAllAllLE through ILC Lending Librarf Time estimate: 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

33 l

Dealing with Difficult Behavior (A150)

Goal Setting (C220)

This audio / workbook unit examines some basic The goal setting process presented in this management concepts to create a framework computer based lesson will help you to produce for dealing with difficult behavior. This clear, well thought-out operational goals and program will look at three different leadership objectives. It presents a simple four-step styles: directive, participative, and free rein.

process for implementing goals in your Topics include:

workplace; and presents a method for integrating operational goals into an action

. Managing Human Behavior plan.

.!dentifying Difficult Behavior

Understanding the Stress of Difficult Situations Objectives:

. Managing Conflicts

.ldentify examples of acceptable goal

. Making Effective Decisions statements by applying five guidelines.

. Communicating Effectively with Difficult i Write a complete and acceptable goal Individuals statement.

. Developing the Difficult Employee

. ldentify when to use goal statements.

. Dealing with Difficult Behavior in Groups

. Choose appropriate managerial actions for implementing operational goals.

Time estimate: 10-12 houn.

Time estimate: 2-3 hours.

Effective Team Building (A160)

Delegation (C230)

This audio / workbook program offers practical examples of how effective teams work in This computer based lesson provides you with organizations. The payoffs in terms of the skills necessary to delegate appropriate productivity, employee satisfaction, and growth responsibilities to your subordinates. You will benefits top management as well as team learn the process of delegation and guidelines members. Topics include:

for determining which tasks are appropriate for delegation and which ones are not. You will

.Def.nition of a Team also learn how to formulate a delegation plan,

.Uriderstanding People: Values, Beliefs, Goals, and how to overcome obstacles to delegation.

and Competencies Finally, you will obtain useful advice on how to

. Selecting an Effective Team and Team improve your own delegation practices.

Erwironment

.The Communication Process Objectives:

. Improving Communication

. Identify six benefits of effective delegation

. Developing One-to One Relationships and their application to management.

. Developing an Open Atmosphere

. Identify the three major aspects of delegation

. Establishing and Maintaining the Team and their interrelationships.

.Using Leadership Skills

. identify internal and external obstacles to

. Principles of Followership effective delegation, and appropriate

. Motivation and Change within a Team techniques for dealing with them.

Developing the Team's Creative Potential

. Choose appropriate tasks for delegation based I

on critical criteria for selection or rejection.

Time estimate: 10-12 hours.

. Rate managerial effectiveness as a function of delegation.

AVAILABLE through ILC Lending Library Time estimate: 2 houn.

Recormnended for managers and supervisors.

34

Problem Solving (C240)

llow to Be a successful Project Manager (W110)

Whatever your kvel of responsibility, one of your primary responsibilities will be solving the Learn the management techniques that will inevitable problems that arise on the job. This help your projects accomplish the most in the computer based lesson presents a six-step least time at the lowest cost. Using this self problem-solving procedure that will help you to paced workbook prog:nm, you will discover quickly recognize ard describe a problem, and how to thoroughly investigate, document, and to accurately determine its true cause and best control each phase of project mana;;ement and solution.

how to involve every management level in the decision. making process. Leam to:

Objectives:

.ldentify and state the purpose of each step of

. Quantify project objectives and develop a a six step problem-solving process.

practical plan to achieve them.

. Apply the problem solving process to a case

. Create detailed flow plans to make the work study.

move more smoothly from phase to phase.

.ldentify a problem area for your own

. Allocate human resources effectively, consideration by using a problem

. Analyze and graph project relationships.

determination rating scale.

. Work up on-target manpower and time estimates.

Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

. Prepare and guide a basic network using PERT network techniques and Gantt charts.

. Employ time and resource estimate formulas.

Performance Feedback (C250)

Time estimate: 20 hours2.314815e-4 days 0.00556 hours 3.306878e-5 weeks 7.61e-6 months .

In this computer-based lesson, you will learn to recognize motivational styles, as well as what type of feedback is most effective for each style.

Wha: Is Strategic Planning: An When you have completed this lesson, you will OveIview (C350) be able to develop a plan for providing feedback to a particular employee. You will This computer based course offers an overview also have learned techmques that you can use of the strategic planning process and presents to correct performance problems and increase concepts and terms that are fundamental to the general perfonnance level of your staff.

strategic planning. You will learn to:

Objectives:

. Define and, given an organization's profile,

. Identify how an individual's motivational style identify mission, objectives, intemal resources, influences the type of performance feedback extern'al circumstances, and strategy that will be most useful to him or her.

. Demonstrate the three purposes of 1dentify success - achieving the organization's performance feedback objectives - as the ultimate goal of strategic

. identify reasons for poor performance planning.

.Sclect appropriate guidelines for giving performance feedback

. identify consistency among mission,

. Develop a feedback plan.

objectives, resources, circumstances, and current strategic thinking as the intermediate Time estimate: I hour 30 minutes.

goal of strategic planning.

AVAllABLE through ILC Lending Library Time: I hour.

35

l

Ilow To Get There Protn llcre: The

The Idea Genemtor Plus (C370)

Strategic Planning Process (C360)

This computer based program helps you to in this computer based course, you will gain ccme up with productive new ideas about greater depth of understanding of strategic almost any kind of problem you need to solve -

planning by applyir.g the four-step strategic writing proposals, developing marketing plans, planning process to several hypothetical cases thinking about a career change, etc. It takes and to a reallife organization you know well.

you step by logical step through the problem.

After practicing writing mission statements and sohing process. It begins by helping you to objectives and analyzing data about resources describe the problem clearly and concisely, and and external circumstances, you will obtain to list the elements involved in it. Then, once practical experience evaluating the current the situation and its components are clear in strategic thinking of several sample your mind, you are guided to come up with a organizations. Then you will create new plans list of fresh approaches to it, using a variety of to resolve inconsistencies in strategic thinking idea generation techniques. Finally, you can and to devise alternatives. Th's process will evaluate your ideas, considering them from enable you to start thinking about ways to several vantage points, before you decide which apply the strategic planning process within ones are the most useful to you.

your own organization.

Tirr.e: 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months .

Note: Complete "What is Strategic Planning: An Overview" (C350) befoie beginning this course.

Time: 1 1/2 hours.

Getting Things Done (A270)

In this self-management course you will team strategies to develop productivity habits, increase your control over your work, your staff and your career. You will master new skills that will help you accomplish your high priorities, each and every day. You will also have the confidence to set and achieve your lifetime goals. Topics include:

How to set and Achieve Goals that Matter to You Tips for Managing Your Personal Life Techniques for Minimizing Paperwork How to Overcome Interniptions Delegation: The Key t.o Career Growth t

Time estimate: 4-5 hours.

AVAILABLE through ILC Lending Library 36

Secretaria Siills Telephone Talk: llow to Deal with Telephone Doctor III: From Curt to People over the Phone (V170)

Courteous (V190)

This videotape emphasites the importance of This videotape is designed to improve good customer service on the telephone. The telephone communications skills. It will film explains and demonstrates the two parts of examine the basic tools of communication effective telephone use: the people part (how alor.g with other valuable telephone techniques.

to deal with people) and the practical part (the Topics include voice, words, tone of voice, and techniques of answering the phone).

listener's imagination.

Objectives:

.To eliminate the cold, aloof, curt telephone

.To help participants recognize the importance approach.

of knowing and using effective telephone

.To focus attention on the words we use on

skills, the telephone and the meanings they convey.

.To illustrate the two parts of effective

.To reinforce that the telephone is a non.

telephone use: the people part and the visual forTn of communication thereby practical part.

increasing the importance of our telephone

.To help train participants in the basic people communication skills.

skills and practical skills needed for effective telephone use.

Time: 25 minutes.

.To help panicipants realize that, by improving their telephone skills, they will increase their own job satisfaction.

Typing Made Easy (C100)

Time: 20 minutes.

This course is designed to teach touch typing to beginning typists and to improve the skills

Telephone Counesy Pays off (V180) of those who already type. Using proven methods, you will learn to master the whole To the many people who ca!! your keyboard. You will progress in a cumulative organization, the person answering the phone manner, continually improving your speed and is your organization. The reputation of your accuracy. You can review your progress at any organization rests in the way you handle time. Evaluatio'. reports measure your speed incoming calls. Tais videotape can teach you ad accuracy and highlight weak keys and how to improve your methods of handling fingers.

incoming calls. Topics include: How to answer, how to hand!e delay and transfers, how to At the end of this course, once you've handle complaints and how to say "no* to completed every lesson, you will be able to requests courteously. Participant exercises are touch type at a minimum of 25 words per included to summarize points in the film and minute with 80% accuracy.

help the viewer remember the basics Time estimate: 4 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

Time: 20 minutes.

AVAll>J11E through ILC lending Libmry 37 l

Introducing Wordperfect 5.0 (C110)

Wordperfect Analyzer: Testing Program (C130)

A computer based program designed to teach the basic functions of Wordperfect 5.0 word The Performance Analyzer contains two processing software using realistic simulations different tests. From its Main Menu, you can of Wp5.0 menus and commands. Specifically, choose either the Self Assessment Test or the you will leam to create and revise letters, Comprehensive Test. The Self Assessment Test memos, reports, and other familiar office is recommended for measuring progress and documents, format and print documents, and periodically reinforcing instruction during use the most important WPS.O menus and Wordperfect 5.0 training. The Comprehensive features. A final unit provides an overview of Test provides a quick way to gauge an advanced features.

operator's overall knowledge of Wordperfect 5.0.

This training program is for anyone who is a first-time Wordperfect user. With this training Time estimate: 2-3 hours, program's Train. Switch feature, you have the ability to switch back and forth between the training and the actual WPS.0 application IBM 5520 and DisplayWriter Simulator program. With this feature, you can stop the Training (C270) training at any time and pracuce what you have learned in WPS.O itself.

This program provides an introduction to using Time estimate: G8 hours' the IBM 5520 or DisplayWriter Word Processor.

The course will provide you with a knowledge j

of the basic commands needed to operate the j

Introducing Wordperfect 5.0 Advanced 5520 or DisplayWriter. The basic commands, including creating, editing, and printing (C120) documents, will take appreximately 4 hours4.62963e-5 days 0.00111 hours 6.613757e-6 weeks 1.522e-6 months to learn, in addition, you have the opponunity to This program teaches you to tak.e advantage of master as many advance features of the the most sophisticated features of Wordperfect package as you need for your individual 5.0. It i. aimed at people who are already workplace.

experienced in using WP5.0's basic features to create, revise, format, and print documents and Time estimate: The complete course with all who want to use its advanced features to the advanced features will take approximately 9 become more productive. Specifically, you will hours for the 5520 and 15 hours1.736111e-4 days 0.00417 hours 2.480159e-5 weeks 5.7075e-6 months for the learn to:

Displaywriter.

.Use advanced features such as Text Columns i

and Footnotes.

. Organize your documents with features such as Outline / Paragraph Numbering, Table of Contents, Sort, and Master Document.

l

. Create a document that contains integrated I

text and graphics and incorporates fonts.

.Use the Macro feature to record and play back j

keystrokes, eliminating repetitious typing.

}

.Make calculations with WPS.0's Math feature.

l

.Use the Merge feature for mass mailings.

.Use WP5.0's Speller and Thesaurus.

Time estimate: 48 hours5.555556e-4 days 0.0133 hours 7.936508e-5 weeks 1.8264e-5 months .

AVAILABIE through ILC Lending Library 38

Time Management for Secretaries and Basic Secretarial Skills (V340)

Administmtive Assistants (A220)

This three part video series instills a pc,3itive Your caller is on hold, and the boss has attitude toward the position of secretary and disappeared. You have to finish typing a report the vital function secretaries play in the by 5:00 but you still haven't received the data business world. Topics include:

you need. The staff want their projects

.Part of the Team completed first. And you're constantly interrupted by people who chit-chat by your

. Getting the Job Done desk. Sound familiar?

. Working With Others Time estimate: I bour.

Now you can learn how to take control of your day with this audio cassette seminar. You'll learn skills to help you organize and maximize your work, and handle the people who waste

Wordperfect 5.1 Basic Skills Workshop your time. You'll learn how to double your (C380) productivity without doubling your stress!

Topics include:

This computer. based program simulates the Wordperfect software, and teaches you how to

.How to turn your "to do" list into a " things use beginning features. The training explains done" list.

each step of the topic you have chosen to Eight strategies to belp you burn through learn. As you progress through the topic, you paperwork.

will work with less and less prompting to

.How to balance conflicting priorities and egos develop confidence in your own abilities. Easy when you work for more than one person.

to use menus let you select from the following

.Seven techniques for getting work done now.

topics:

. Surefire techniques for stopping interruptions.

.How to manage your break times and lunch The Wordperfect Menu System hours for enjoyment and refreshment.

Creating and Saving a Document Retrieving a File Time estimate: 2-4 houn.

Editing a Document Setting Margins and Tabs Printing a Document Phone Power (V280)

Deleting and Restoring Text Cut and Paste This videotape provides techniques to Text Enhancement communicate better on the telephone. Learn Wordperfect Help Feature how to reduce or even eliminate the time you Basic File Management spend playing ' phone tag' by scheduling telephone appointments. Identify the three vital Time: 6 hours6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

keys of an ideal telephone opening. Follow the six steps in handling an emotionally charged call.

Time: 53 rainutes.

AVNIABLE through ILC Lending Library i

39 I

Wordperfect 5.1 Advanced Skills

Wordperfect 5.1 Beginning and

. Workshop (C390)

Advanced Features (V400)

This computer based program simulates the This videot spe is combined with a training Wordperfect software, and teaches you how to guide and practice files to teach you the use the more advanced features. The training functions of Wordperfect S.L You will watch explains each step of the topic you have chosen the video lesson, and then practice what you to learn. As you progress through the topic, have learned on the computer using the you will work with less and less prompting to Personal Training Guide and Practice Disk.

develop confidence in your own abilities. Easy Topics include:

to use menus let you select from the following topks:

Creating and Revising a Document Formatting and Printing a Document Ser.rch and Replace Working With Longer Documents Mail Merge / Labels Formatting Multi Page Documents Using the Spell Checker and Thesaurus Using Pull Down Menus and the Mouse Advanced File Management Working with Tables Using Macros Merging Documents Windows / Editing Two Documents Automating with Macros Advanced Formatting Desktop Publishing Features Page Formatting Text Columns and Footnotes Time: 4-6 hours.

Outlirdng Using Styles

(

Tables and Math Time: 6 hour6.944444e-5 days 0.00167 hours 9.920635e-6 weeks 2.283e-6 months .

AVMLABLE through Ilr lending Library I

l 40

Additional Programs

llow to Build Memory Skills (W100)

Recycling: The Case Against Garbage (V240)

This self study course will help you organize your mind and accomplish tasks in half the Part of a series by Chicago Matters exploring time. You will team how to stop going over the issues of concern to our community. It work or reports two or three times because you provides information on recycling in the hopes have forgotten something. You will become of changing the consciousness of all people to more at ease because you will be better able to help die community, temember names, details, current events, etc.

Learn to:

Time: 60 minutes.

. Read more effectively and retain more.

. Remember what you hear and see.

Business Ethics (V250)

.Use a sensory approach to memory.

. Utilize memory aids like mnemonics and the This video / audio cassette program shows you Key Word Alphabet.

how to make high ethical standards an ongoing

.Put phone numbers on tap for instant recall.

part of your organization's decision-making

. Memorize a speech or presentation quickly, process. Leam how to:

Time estimate: MO houn.

. Build stable, profitable business relationships.

. Strengthen employee loyalty and morale.

. Avoid potential catastrophes.

E

Excellence in the Public Sector (V220)

Time estimate: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

In this videe, Tom Peters proves that the management revolution is not confined to the private sector that a revolution is brewing in

. Finance and Accounting for the Non-the public sector too. He will take you to five Financial Manager (V310) orgamzations where you will learn the secrets of their success. You will learn how to motivate This video / audio cassette program helps employees through recognition, the value of viewers develop financial language and learn celebrating small wins in anticipation of big how to read and understand financial reports.

ones, the power of participative management, Topics include:

and the importance of knowing and reinforcing your organization's mission.

. Financial statements

. Cash flow, depreciation and profitability.

Time: 50 minutes.

. Inventory accounting: LIFO and FIFO.

. Performance ratios

. Capital budgeting

AVAILABLE through ILC lending Library Time estimate: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

41 I

llow to Evaluate Instructional Designs (V5G)

Supervisory / Management Cotuses Leam how to produce more o!fective wri:ing in (V490) a shorter amount of time. This video shows viewers techniques for quickly getting their This program defines the four stages of ideas on paper through thinking, planning, evaluation: reaction, learning, behavior, and freewriting, and editing. It explains how to put results; and explains specific approaches, y ur wnting skills to use in preparing effective guidelines, techniques, and fonns for each.

panicipants' and leaders' guides for different training experiences.

Time: 90 minutes.

Time: 60 minutes.

Empowering Employees to Claim Their Autonomy (V500)

Adult Learning? You've Got to be Kiddingl (V540)

Tlu.s program identifies ways to help yourself and your employees overcome passivity bred by Designed primarily for the new trainer, this large organizations, both on the job and in the fast-paced session offers a practical look at classroom. It discusses what trainers can do to learning theory and how these principles can help people take responsibility for their work enhance your next session. You'll also learn lives' the naits of the *All-Star Trainer" and seven steps to better training.

Time: 90 minutes, Time: 60 minutes.

Training 101 (V510)

Twelve Techniques for Improving Designed for increasing the competence and Instructors' Skills (V550) confidence of the beginning trainer, this is an "everything you wanted to know about HRD*

overview of the field. Explore key concepts and This program introduces a dozen techniques for processes used in the field, from program expanding an instructor's behavioral repenoire design and delivery to adult learning principles which will enable all instmctors to deal more and more.

effectively with common problems and opportunities that arise when instmeting Time: 90 minutes, groups The techniques are based on; the inree-stage learning model; the adult-adult relatiowhip of training; and the stimulus-(

response feedback links in the instructional chain.

AVAILA!3LE through ILC Lending Library Time: 100 minutes.

42

Ten Ways to Measure Training's The Essential Dcming (V580)

Effectiveness (V560)

The Essential Deming fast. paced videotapes Good training doesn't cost...it p ys. To ensure a features America's quality legend speaking to good return on training investment, evaluating all levels of employees. This hard hitting video performance attributable to training must be course will transform your organization into a world. class market leader. You will learn:

part of course design and selection, not an afterthought, You'll examine 10 criteria for evaluation and ways of measuring each and be

. Management's role in improving every aspect able to set up and manage a system for of man / machine systems.

maintaining and ecaluating the impact of

.What attitudes must be changed, what steps training.

must be taken to retain employees to reduce variation and lov er costs.

Time estimate: 2 hours2.314815e-5 days 5.555556e-4 hours 3.306878e-6 weeks 7.61e-7 months .

.Your most competitive asset is a workforce knowledgeable and skilled in quality improvement.

Time estimate: 3 hours3.472222e-5 days 8.333333e-4 hours 4.960317e-6 weeks 1.1415e-6 months .

AVAILABLE through ILC Lending Library 43

Course Title Index About AIDS (V130)...,.

18 Adult Learning? You've Got to be Riddingt (V540) 42 Alcoholism and the Family (V160).

19 All the Wrong Moves (V440)

. 20 Artful Negotiation with Herb Cohen (V420) 9,30 Assessing Personal Management Skills (C400) 28 Basic, Secretarial Skills (V340) 39 Be Prepared to Speak (V230) 9 Bravo! What a Presentation (V270) 9 Business Ethics (V250) 41 Business Writing: Getting Started (V590).

10 Confident Public Speaking (A230) 8 Controlling Anger (A200) 19 dBASE !!! PLUS Introduction (C140).....

12 dBASE 111 PLUS Programming (C320) 12 Dealing with Difficult Behavior (A150) 24,34 Dealing with Difficult People (A280) 32 Defining Goals and Objectives (C450) 29 Defusing Hostility (V460)

, 31 Delegation (C230) 25,34 Discovering the Future: The Business of Paradigms (V210) 27 DisplayWrite 4 Advanced (C530) 15 DisplayWrite 4 Quick Course (C500) 15 DOS (C5 90)...........

16 Effective Team Building (A160) 24,34 Empowering Entployees to Claim Their Autonomy (V500) 42 Equal Opportunity (V330) 22 Evaluating Organizational Effectiveness (C410).

28 Excellence in the Public Sector (V220) 26,41 Executive Writing, Speaking and Listening Skills (A180) 26 FACE to FACE on AIDS (V140)...

19 Finance and Accounting for the Non-Financial Manager (V310) 41 Getting Fit: Balancing Your Physical / Lifestyle Needs (V260) 20 Getting Started with Project Management (C290) 33 Getting the Slack Out of Your Project Plans (C310) 33 Getting Things Done (A270) 36 Goal Setting (C220) 25,34 Handling a Susp;cted Substance Abuse Problem / Admin. (V110) la Handling a Suspected Substance Abuse Problem / Industrial (V120) 18 Handling the Sexual Harassment Complaint (V470) 21 How to Be a Successful Project Manager (W110) 35 How to Be an Effective Supervisor (A130) 23 How to Build Memory Skills OV100).

41 How to Evaluate Supervisory / Management Courses (V490) 42 How to Get There From Here: Strategic Planning Process (C360) 31,36 How to Listen Powerfully (A210) 8 How to Meet Project Deadlines (C300) 33 How to Plan and Run Productive Meetings OV120) 27 How to Set and Achieve Goals (V290) 27 IBM 5520 and Displaywriter Simulator Training (C270) 38 44

29 Improving Employee Performance (C460)

Improving Employee Performance, Part I (C200) 24 24 Improving Employee Perfonnaw, Part 11 (C210)

Instructional Designs (V530) 42 Introducing dBASE IV: Mastering the Control Center (C340)

....,,...., 14 15 Introducing DisplayWrite 4 Version 4.2 (C520).........

16 Introduction to Local Area Networks (V360) 29 Leading Effectively (C4 30).....................

Line ar Progr amming (C170)................................................

13 Listen and Be Listened To (A190)........................

27 Local Area Networks (C160) 13 13 Lotus 1,2 3 (C150)..........................

Lotus 12 3 Advanced Skills Workshop Release 2.2 (C580)..........................,,. 17 Lotus 12 3 Basic Skills Workshop Release 2.2 (C570).............

17 LOTUS 12-3 Release 2.2 (C510) 15 Lotus 1-2-3 Release 3 Beginning and A&anced Features (V410)...

14 Managerial Skills for New and Prospective Managers (A120) 23 Managing Conflict (A100)................................

8, 23

., 9, 30 Managing People (V390)

Managing the Problem Employec: Turn Losers into Winners (A240) 26 29 Managing Time Effectively (C480)

Medical Aspects of Mind Altering Drugs (V150) 19 More Than a Gut Feeling (V370)

. 30 Motivating to Achieve Results (C440)

...., 29 29 Performance Appraisal (C470)

Performance Feedback (C250) 25,35 Peter Drucker on Management (A170)

. 26 Phone Power (V280).........

39

. 10 PowerSpeak (A250)

Problem Solving (C240) 25.35 Professot DOS (C260)..

. 11 Recycling: The Case Against Garbage (V240)

. 41 Resching Conflicts (V450).........

31 Sexual Harassment in the Workplace (V480) 21 Shame and Addiction (V200) 20 Strategic Planning (A140),

23,33 Substance Abuse in the Workplace -. Introduction (V100) 18 Telephone Courtesy Pays Off (V180)................

.. 37 Telephone Doctor 111: From Curt to Courteous (V190)....

37 Telephone Talk: How to Deal with People over the Phone (V170).....

37 Ten ways to Measure Training's Effectiveness (V560) 43 The Art of Negotiating (C280) 9,28 The Bad News Interview (V300)

. 28 43 The Essential Deming (V580)......

The Idea Generator Plus (C370).....

31,36 The PC in Plain English (C180) 11 The Power of Listening (V430)...

10 The Psychology of Winning (A260)...

. 10

.... 20 The Troubled Employee (V320)

Time Management for Secretaries and Admin. Assistants (A220).

39 Total Quality Management (V520) 32 42 Training 101 (V510)..

45

1 1

Twelve Techniques for improving Instructors' Skills (V550)

........42 Typing Made Easy (C100)....

11,37 Understanding and Mr.naging Stress (A110)...................

......8 Understanding Personal Interaction Styles (C420)....

28 What is Strategic Planning: An Overview (C350) 30,35 When i Say No, I Feel Guilty (V570)..

32 Wordperfect 5.0 Advanced (C120) 12,38 Wordperfect 5.0 Advanced Skills Workshop (C550).......

. 16 Wordperfect 5.0 Basic Skills Workshop (C540).........

16 Wordperfect 5.0 Introduction (C110) 11,38 WotdPerfect 5.0 Legal Skills Workshop (C560)..

17 Wordperfect 5.1 Advanced Skills Workshop (C390)....

14,40 Wordperfect 5.1 Basic Skills Workshop (C380)........

13,39 Wordperfect 5.1 Beginning and Advanced Features (V400) 14,40 Wordperfect Analyzer: Testing Program (C130) 12,38 You Be the Judge (V380) 30 46

THIS DOCUMENT WAS PRINTED USING RECYCLED PAPER

I NUREG/BR-0155 Vol. 2, No.1

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ML20082C115

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