ML20078D355

Information Technology.Fall 1994.Volume 1,Number 3

ML20078D355
Person / Time
Issue date:	11/01/1994
From:	NRC OFFICE OF INFORMATION RESOURCES MANAGEMENT (IRM)
To:
References
NUREG-BR-0191, NUREG-BR-0191-V01-N3, NUREG-BR-191, NUREG-BR-191-V1-N3, NUDOCS 9411040052
Download: ML20078D355 (12)

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U.S. Nuclear Regulatory Commission Office of Information Resources Management Fall 1994/Vol.1, No. 3 END-USER SUPPORT p7 ga o q

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Our primary focus in the End-User Support Services F

' J,,f Branch (EUSB) is to provide a broad range of support Or7 erVICes the EUSB in February 1994 as a part of. I

/

services to the NRC customer communir S

streamlining 2 Come visit us in our new the IRM organizat;onal structure. It o!so merged location, T-2 B9 relagd customer support activities to improve the quanty, efficiency, and accountability of customer service. EUSB customer support consists of four areas: (1) hbrary services, Automad (2) au+0ma ed graphics, (3) microcomputer hardware and software support, Graphics Services ond (4) the Customer Support Center (CSC).

4 Stoying on the The EUSB staff are skilled in such occupational series as visual information cutting edge of computer 5Pecialists, illustrators, librarians, computer specialists, computer systems analysts, manahement analysts, and support staff. The ingredien 9 rop ics tec ngogy these unique in ividuals together is a strong commitment to customer service.

Many of the services provided by EUSB are highly vis;ble to the customers we Customer serve. EuSB s staff and contractors are frequently the first contact the cus.

Support Center tomer has with IRM. For instance, the CSC provides first-line problem diagno-g g

g sis to callers. It coordinates support responses for microcomputer hardware and sdware, mini-mainframe environments, agency developed software 6 Striving to be pro-active in systems, and the networks. Our service responses are frequently evaluated to FY95 and beyond see where and how we can improve!

The articles that follow in this newsletter will discuss add:tional service areas Microcomputer that EUSB supports agencywide. For that matter, the production of the Information Technology newsletter itself, is one of the many customer service gg

. initiatives within tne iunsdiction of tne EUSB.

Software Support i, ;, my comm;, men,,, you,, enso,,,hc, we w;ii ne,c, ics, s;gh, 0;,he,,an,y 8 Relocation tolWFN that YOU, the customer, are the reason for our existence. I also pledge to you OsuCCessl a commitment to strive to improve the quality of the de!ivery of our services -

both the routinc 's well(.3 the unique.

Ii Of the Hot Your feedback is essential to help us identify and meet your needs. Please let P

meknow,fwearedo;ngsometh,ngw,ong,someth,ng,gh,,andhowyou 9 Kudos forTWFN think we can improve. I can be reached via e-mail at GGW or by phone at consolidation support 415-7200 With your continued help and cooperation, together, we con work to improve the quality of the services we provide.

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Guy lG Wright,I Chief NUREG/BR 0191 End-User Suppor't Services Branch 9411040052 941101 PDR NUREG BR-0191 R PDR

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At Your Service l Eileen leads a staff of experienced l

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professionals committed to providing l

Eileen Chen, quality customer service. Eileen and I

Chief, Library er team are ready to assist you with l

-. End-User Support Services......1 -

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Services Section, all your library service needs. Eileen I

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f EUSB has a is available by phone: 415-7204 or l

Publication U$5itE.$[.3..((.2 long history by e-mail: EEC2.

l IT Courses / PDC... ~.....~...... 3 -

s-f ' viding P.

i consistent quality g

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_g NRC Library Automated Graphics Section.... 4 customer service l

to the NRC j

Location

Room T-2 B9 I

High Wence Workstations. 4 : !'

!.^ Q "k rd 5

l library patrons. The many years of l Mail Stop: T-2 C8 3

on usi 5'

f Scidfid Codes-_kr I Eileen's leocership and the dedicated

! Library Service Hours: Mon-Fn,.

i '........... 5 i

j efforts of her team resulted in the i 7:30AM - 4:15PM.

PC Refresh Program.:............. 5 -

successful move of the library to the Reference /Information Telephone:

Customei Support Center........ 6 l

TWFN building. Before the library 415-5610

moved to TWFN, many of the staff Microcomputer Support.......... 8 i

he NRC Library provides the NRC l

. Title Contest............~............. 8 '

r end of e te pbne. st ff with a wide range of librory Ex

.,ed uipment Donated... 9 voice on e i

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. services and funct,ons os o maior l

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i l Eileen has been with the ogency since ! repository of nuclear energy informa.

Tip of the Hot.................. 9 l

l 1978 and considers herself on expert ! tion. The primary goal of the Library Congmtulations to COSS.... 10 i

j on the diverse library support needs

' is to develop, maintain, and make PC User Tip ___-.-- ~~ l l available information from o scientific j IT Coordhs -.- ---- - U I

! unique to the NRC. She uses her j

expertise to anticipate and support and technical collection to support the l On the Horizon. - _- ----.12 staff needs.

mission of the NRC.

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1 l Eileen's educational background

, The Library opened in its new quarters

%is publication is disseminated

' provides her with a special offinity for ' on the second floor of Two White Flint j by IRM to provide information to '

working in a technical agency. She North on June 29,1994. It is or-customers of all modes of com-i earned a B. S. in biology from Bluffton ranged to allow easy access and puter technology and aroducers of College in Ohio and a Masters in efficient use to the NRC staff. A public i information. Itis proc uced by.

, Library Science from the University of Access catalog, in both on-line and l

IRM based on input from the IRM Washington. This educational back-CD-ROM versions, enables users to customer community.

l l ground has also included experience identify and locate books, technical I

Customers are strong! encour-

! in the university environment as well codes and standards and journal titles ;

aged to contact the e for vio

{ os with the public library system.

held by the Library.

the LAN occount established for h! is purpose. The e-mail oddress

> One of the primary attributes that One advantage to the recent consoli-l

} Eileen brin s to her position is her dation of the Library is the read is: NEWS.

continued t irst for knowledge. This access to current issues of heavi y used We welcome all generic questions l

' has allowed her to keep current on the journcls and newsletters. These items and comments as well as any i

' evolving role of libraries os more and ore located on display shelves next to P

sed articles which are 4

more information automation tech-l the reading room.

ou ed based on customer.

OPerotional experiences.

niques become o part of the library i

M ech.ons/Cotegom.

field. Eileen has been a leading s

Ourintentis that this publication proponent for integroting CD-ROM Books serve os a supplement to official 4

equipment into the library to meet the Covering the broad spectrum of pronouncements of pclicy and evolving mission needs of the ogency.

nuclear science and engineering, evolving procedural changes in l Her staff dedicates itself to providing radiation biology, health physics, the ogency's information technol-

the support services identified in the energy, environmental science, ogy environment.

following article.

'. computer science, management and Executive Editoh Patricio Lovins public odministration.

2 Design Consultation:.

Automated Graphics Staff l

w--.--

t

l 1

j Electronic databases

• Establish management policy to Reference books Encydopedias, language dictionaries, ' On-line and CD-ROM. The Library has ;

promote personnel and hiring technical handbooks and biographi-

' access to many on line bibliographic, practices to support the acquisition col directories.

l full text, and directory type dota-and maintenance of a minimum j

bases. Extensive use is made of end-standard of information skill levels i

Internat,onal Atomic Energy Agency i user searching, induding NTIS, DOE throughout the ogency l

i Publications Energy Science and Technology For a list of currently offered training l

Nudear Science Abstract, WorIdwide Periodicals refer to the NRC Weekly Announce-S' "d 'd S*'Y'ce, GEOREF, Books in-I Scientific, technical, professional ments or contact the PDC at 415-7750 Print, the ASME Boiler and Pressure Vessels Code, etc.

or by e-mail address: PDC. To recom-and trade journals; selected newsletters and newspapers and i

mend additions to the training program l 9eneral magazines.

Program Plan

- you may contact Loveme Ortiz at 415-Codes and Standards f SFC n5 hd ti n P ans for the Library 5699 or vio e-mail address: LDO.

l Historical and current industrial codes indude upgrading the Integrated and standords issued by a variety of Library System (ILS). The ILS controls many of the Library functions, includ-l WelCoMS Aboard professional organizat, ions, induding ing catalogi g, circulation, catalo l ASME, ASTM, ANS, IEEE, etc.

access, serials control. Library sta f l lRM is proud to onnounce the arrival Technical reports expect to take advantage of access to of two new staff members. They are:

j

A comprehensive paper and micro.

the Internet which will open up Jesse Cloud, 7

odditional information resources to l fiche collection of undassified techn;.

~

Computer better serve the users of the Library.

l i col and research development reports; '

Il S ecialiSI P

o non-loon archival paper copy I

%g, N (Planning)-

2 i

collection of NUREG and NUREG T

Jesse transferred !

l

! series reports; o specialized collection IT Courses /

I d from the Agency I i Professional for international !

l of foreign documents and reports received through international agree-l Develo

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! ments with OIP and RES.

Development and wi$ ment be E

58'*I"9 5th'

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Media Monitor i

A permanent reference copy on Once managers and staff looked at j Pnncipall..iaison with the information j

microfiche of each issue of the PCs as " glorified typewriters." Today, Technology Council. He can be j

l Library's daily current awareness with greater power, enhanced soft-

. re ched t: 415-7674 or by e-mail publication of nuclear-related news wore options, improving technology, j JLC5. His mail stop is: T-6 D2.

dippings.

and expanding computer literacy i

Lawrence skills, the way we conduct agency Danzinger, i

Sem.ces business has been revolutionized.

Sr. Computer

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j l Reference Information Services IRM/EUSB has a partnership in place l

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Systems Anolyst-i Reference Librarians provide NRC staff with the Office of Personnel, managers ;

I with information, document retrieval of the Professional Development

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.$ Larry transferred !

j from the Census i

l l and instruction in use of Library Center (PDC), to continuously offer Bureau and his l

i resources.

training to meet the evolving computer duties willindude !

needs gencywide. This partnership i

maior automated l

' Circulation U *5 Process to:

systems develop-l Library books and journals can be l

' loaned to NRC staff utilizing the

• Establish cornpetencies for derical,

! ment and enhancements. He can be l

! Library's automated Integrated Professional, supervisory and

' reached at: 415-5769 or by e-mail:

j

! Library System.

executive level positions in the

' LMD. His mail stop is: T-6 C30.

t i

agency's information technology l

Interlibrary loon l The Library hos established contacts program l with other libraries to borrow

• Establish management oficy to Promote efficient use o PCs and the

! material not currently available at c mPuting environment in ploce i

3 the NRC Library.

j agencywide i'

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Automated l data, we are beginning to ex3Iore the various seminars and gi y We et other confer ence information read.

orld of " Multimedia." Wide y touted

-l Graphics section l w;n the communicot;ons inaustry as the the process of designing a multimedia

{ Reaching New Heights in

! standard for presentations, we are kiosk for the NRC Exhibit Center.

l Computer Graphics Technology i lxking into its applicability for Our objective is that these new technical information such as engi-initiatives will proliferate the availabil-i j

! Keep,ing pace with the rap,id techno-

{ neering and architectural renderings i ity of superior computer gr phic

' logical advances in the field of j

! electronic visualization has posed a l Whign ond product' ion me des'i l in the course of a multimedia produc-Will improve the c vality of visual

. new and exciting challenge for the I tion we are called upon to handle o standards cur ently usec in communr staff of the Automated Graphics wide variety of tasks - creation of l C h " ' ' "9 "' '

• 9*"CY' l Services Section (AGS), End-User i original art with traditional tools; i

l Support Services Branch.

l scanning; use of computer tools to j For assistance with any of your design screens, interfaces and 3-D l graphics needs, call 415-7205 o Ready to cont.nue providing a high images. From conceptual stage to the 415-5708.

level of graphics support, we are now : finished product, multimedia is a

' located in T-4 E13 thru E20.1n late i

collaborative effort between the client i Surweof Hi h N

1987, we traded in our techn, cal pens, and the AGS staff.

i i

l and drafting tables for o Sun Performance Microsystem Workstation. Since doing, The AGS has had many requests for

! WorkStat. ions l

so, the section has evolved into o assistance with pro [ects which involve i 9roup capable of not only electroni-aspects of multimecia. The Division of t

The EUSB will conduct a high perfor-colly producing a large volume of high, Security, Professional Development

! mance workstation survey beginning

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quality publication and exhibit art, but Center, Office of Public Affairs, Office in October at NRC Headquarters l

more im 3ortantly, providing expert l of Consolidation, and NRR, have all offices and at the NRC Technical l

technica advice on how the latest

, recently benefited from our use of this Training Center (TTC) in Chattonooga, !

' technological solutions con be technology. Anyone coming to TWFN TN. This survey will help IRM plan for !

integrated into the NRC graphics may soon be greeted by AGS-a comprehensive maintenance support i

environment.

designed interactive information kiosks for all high performance workstations i

in addition to the Sun Microsystem, we in the gency. The information c

MM now currently use three high perfor-Currently, the AGS is assisting the collected dunng the survey will include mance Macintosh Quadra 800 Technology Assessment Staff in Ae t g number, type of equipment, t

hardware configuration and the workstations containing 8 to 40 Mb of providin agency-specific screen RAM,500 Mb hard drives, and 21-designs for the National Center for c nditi n f the w rkstation.

inch color monitors to complete most Supercomputing Aaplications (NCSA) i The NRC high performance worksta-day-to-day projects. We also have Mosaic. This is a c ient/ server soft-tion environment includes mainly several IBM 486 computer systems.

ware intended to facilitate dynamic

' UNIX-based machines such as IBM Peripherals attached to these comput-browsing, retrieval, and display of RS/6000, and Sun Workstations.

ers indude a color scanner; a 2 Gb multimedia data over the Internet DAT tape backup unit; three printers -

using Unix, Macintosh, or PC comput., The NRC's high performance UNIX l

two Tektronix color printers and one ers. It was developed in response to o environment includes both engineering OMS 860 print system; and a 35mm need identified by the National Perfor.

and odministrative client server li PP cations.

color slide imager. All of the section's mance Review for the Federal govern-computers and printers are connected ment to provide the public with easy If you are using a high performance i

via on ethernet 1.ocal Area Ne' work to access to nowclassified information.

workstation, you will be notified in l

provide printer sharin and file transfers between wor stations. Future The Profess.ional Development Center advance by IRM of the schedule for i

hardware upgrades will incorporate o has also solicited our help in providing Y-

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PowerMac 8100 system and a Silicon user intedace design for a "Multime ' Additional information on this initia-Graphics Indigo 2 workstation.

di Wall". A maior upcoming project tive con be provided by contacting Joe !

will be on,information kiosk for the Cawley by phone 415-5721 or via e-i While the vast majority of the 1995 Regulatory Information Confer-mail at JTC1.

I 4

section's work still involves the ence. By consulting the kiosk, confer-1 visual interpretation of scientific ence attendees will be able to locate i

.__ _ _ _ __ _. - J

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i Agency Bankcard anar5im modifia'i=5 *ha I 6e Division of Contracts and Property Uce for IT c --

computer codes are developed by Mono ement (DCPM) to expedite the Purchases [g* A externd wurces for the ahency, i.e.,

awarc of a new personal computer r

universities, other meima ab=to-hardw=, wfw= ma support

~

ries, or under private sector contracts services contract. This contract IRM and ADM worked together to using multiple computing platforms.

would, among other things, provide establish Agency guidelines and the vehide to replace personal procedures for the purchase of Federal Scientific Codes omPuiers that were identified as Information Processing (FIP) resources

. obsolete (286 or older technology).

Using on interogency Agreement with i Where possible they were replaced using the newly issued GSA 1

Bankcards. IRM has placed the DOE's Ook Ridge National Labora-

! simultaneous with the move to TWFN.

fdlowing hmitations on using the

! tory, IRM supports the dissemination of l The first milestone of this plan was m Bankcard fer FIP resources purchases: I scientific codes through the Energy I with the January 1994 oward of the i Science and Technology Software new contract to TRI-COR Industries, Inc.

• Duplicate services provided by IRM

! Center (ESTSC). The ESTSC serves as may not be purchased j DOE's centralized software manage.

The next phase of the program began in M rch, when rders were P aced to l

• Network-related equipment and j ment facility and provides software d Wm Products and services for NRC and its l in the Re9 ons' software may not be purchased l

i contractor community. The ESTSC is

• FIP acquisitions will be limited l authorized to license and distributeFederally funded sof j big push to replace ob olete Head-April 1994 saw the be inning of the to $2,500 per purchase

• Any hardware acquired at a cost of l by mtimd laboratories and other l quarters personal computers concur-more than $100 must be purchased I facilities and contractors of DOE and l rent with the consolidation to TWFN.

for installation within existin

} the NRC. In conjunction with its As part of the move process, all equipment (No taggable ha dware) ctivities in support of DOE, ESTSC employees who were scheduled to

.l also provides the transfer of appropri-move and who previously had been

• FIP purchases must be coproved by ate software products and services to assigned a 286 microcomputer the Office's SIRMO or a ternate the general public consistent with the received a new 486 machine.

l

• Software purchases may be l Policy 9overning dissemination of Throughout this period other Head-S ft*

• i the 9enerd ubhc.

P instdled by someone in the Office quarters staff who did not move to the or by IRM when the IRM Customer The NRC annual inventory for the i TWFN building dso began receiving Support Center (CSC)is contacted dissemination of scientific codes are

' new microcomputers as a result of the ;

at 504-1234 published in NUREG/BR-0083. The PC Refresh effort. The FY 1994 goal

• Software not supported by the

' editi n fe turing the 1993 activity cites { of this program will be met by the end l Customer Support Center (CSC) can : 108 NRC codes now in use.

' of the fiscal year, of which time IRM j

l be acquired but must be supported

! Additionalinformation on the software by the purchasing Office I conversion and scientific codes con be lHa hp ns.

Pu s '"

ers

• Installation of hardware requiring blained from Pat Lovins at 415-5745 :

I opening of the equipment case must be r by emad address: PAL The FY 1995 goal of th,is program will pedormed bylRMapproedinstallers be to refresh personal computers l

PC Refresh O thot o'e roled le55 thon o 386/33Mhz processor. IRM will be work.ing closely Software Program Mm) i with the IT Coordinators in Headquar-ters and the Rcgions to determine a Conversion

, As reported in the Summer edition of 4

schedule for the integration of the new !

! the IT newsletter, IRM identified a i

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, program god in its strategic planning equipmed Using on Interogency Agreement with process to update the agency's Stay tuned for future news on personal !

DOE's idaho National Energy Labora-l personal computing equipment. This

computer workstations engineering tory, IRM supports the agency techni-i goal was identified as a number one changes and techndogy upgrades that col staff to transition computer codes

{ priority for IRM in FY 1994. IRM

! will affect new machines being from one computing platform to

' assembled a team, under the direction delivered through this program.

5 another. This service is required for

! of Guy Wright, to work closely with t

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Volume of dcDs Received Q Customer Support Center Support Center Fonhe Pericd 06/01/94 tciO8/31/94 Enhancements 12a" 1240-q in November,1993, the Office of information Resources Mono ement II220-/

l (IRM) consolidated multiple hotlines lI.#

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l ond established a centralized Cus-p j I"~

tomer Support Center (CSC). The ll p-objective was to improve customer l$

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service and provide o single point of 120 -

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contact for the customer. Establishing i

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i a centralized CSC was the first phase 1s0-I,

, of improving customer support 60 j services. The CSC is responsible for 21 -

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l 3roviding first-line operational support

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or the IRM computer and information The Customer Support Center (CSC) continues to receive o steady stream of calls for l

l resources environment. The CSC support. The CSC receives on overage of 2,000 calls a month for service.

l receives on overage of 2,000 calls The chart above shows the volume of calls received by the CSC from June 1,1994 month for operchonal support.

through August 31,1994. The increase in calls during June is due largely to activities Providin rational support to the rel ted to the TWFN move. The decreases in July and August are due partially to the Completion of the move and voCohon peNod.

Agency has become extremely complex over the years. Technological o

cr o ro po e o NRC's information resources environ.

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iFor the Period: 06/01/94 to 08/3pA

. ment hos been changing along with it.

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! This constantly changing computer

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t 06er seewom "1 j '

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Ej I environment is mode up of many f

Harved Gsuphics 1

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different hardware and software Comnwnicamon Apps, t

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components functioning together os IAI g

g systems. Providing service and 3,,,,.

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support to our customers in this y og,, A,,,,-

p environment requires knowledge and 7(

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, expertise in numerous specialty fields,

'l, NUDocs

. NRC Developed Apps.

I including hardware, software, net.

l, Mini / Main Environnwn 11 '

I works, and systems integrotion.

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l To meet the increasing demand for Hodwme Mointmonce p.

! support the CSC works closely with 10 N0lN00l[002$042N003$003N00 other IRM support groups to resolve operational problems in all NRC

. Number of Service Requests environments. The CSC

computing [irst-line diagnosis of and This chart shows the types of calls and the number of service requests received by the

provides CSC. The CSC receives calls for computer, telecommunications, network, minicom-l resolution for problems that are puter, mainframe and application support questions and problems. The CSC also l reported involving NRC's mini /

receives calls from the NRC staff for information on the status of their service requests mainframe environment, ogency-

! and other support activities.

developed applications, microcom-The CSC works closely with other IRM support groups to resolve a wide variety of 1

puter hardware and software, and the problems. In addition, the CSC works closely with the Professional Development networks.

l Center to identify recurring software problems frequently reported by NRC employees !

l to identify potential training needs for the ogency. IRM is committed to identifying and 6

delivering the level of customer support required to meet the needs of the NRC i

j end user community in a timely fashion.

L

___.___L

l The CSC staff also provides:

! Since its inception, the CSC has l This approach would: (1) enhance the i

e Coordination of problem resolution l continued to look for ways to improve ! CSC's level of service;(2) increase the with other IRM support groups

' res onse time and communications l percentage of calls solved by the CSC j w customers in oqer to resolve j and the customer;(3) improve produc-l I

• Referral to the appropriate NRC

' *' t i

I resource for functions outside the Problems quickly and efficiently, and tivity of the CSC staff by utilizing t enswe customer sansfacten. The l

scope of 1RM support areas

,impro ng custome provide intelligent support tools to the intelligent support tools; and (4)

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l

• Follow-up and status monitoring for h

customer and other IRM support j

pending service requests dating the 1{A >

• Customer satisfaction confirmation

hotlines, f

• Trend analysis stb-I s

Any problem that cannot be resolved 5 '"9 1

I the directly by the CSC and is outside the CSC and o

scope of the CSC's responsibiby is j

referred to and coordinated with other. defining i

i l IRM sup ort groups or other NRC Peratenal J

pro-l entities or resolution. Together, as a cedures for

, terac-groups about common microcomputer j in tons mong the support l hardware and sofware problems and l j

I team, the groups work to resolve the problems!

groups,has been functoning for l how to resolve them. In addition, the f

Identified below are the other member cont nu s tc$ r ine Proposed enhancements would eo ati not j

groups of the IRM support team that processes and identify 5 ific activities l Provide the customer with on4ne,

j j

work with the CSC to resolve opera-that con be incorporate nd enhanced !

ccess to IRM informaton concerning j

tional problems on a daily basis.

for the second phase of improved i the status of microcomputer hardware l The area of responsibility for each customer service.

j and software inventories, as well as I 9roup is included.

procurement and service requests.

l in March,1994, the CSC developed a

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• Network Develo ment and Supportstrategy to enhance the current CSC in keeping with the phased approach Section, TlB - Ic al and wide area networks including telecommunica-

OPerot,ons and increase the on-lN i for improving customer services, l supprt available to the customer. The I enhancements will be intro tions and e mail I 9 the pro sed enha cements is t

!

• Document Processing Services the NRC environment in FY 95 and FY l

96. M re det ils bout future en-l Section, IRMB - NUDOCS - Applica-6 n Support range of bs em tnctionalih ovides afor managing h ncements will be provided in a later ;

p rt s der dd; tion of the newsletter.

j I

• Document Applications Systems customer support operations.

j Section, SDIB - NUDOCS Applica-i l

tion Maintenance l

l l

• Computer Operations Support l

Section, TIB - Facility management l

l of NRC Computer Center, minicom-i F 2r puters, data communications, NIH j

remote printing q{ : -

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• Programmatic Applications Systems Section. SDlB - Agency Developed 4

Applicat ons

• Administrative Applications Systems

• i

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Applications l

4 Section, SDIB Agency Developed I

• Microcomputers and Hardware q

Support Section, EUSB - Acquisition, j

7 4

installation and maintenance for l Customer Support Stoff-left to right: Patti Bottcher, Jami Casamento, mi ocomputer hardware and Marty Kerrigan, Lynne leonard, John Regner, Dermott Meehan, Jeanene Doolin, y

Rob Dorr, Mike Hutcheson, Debbie Runion (IRM Project Mgr.), and Lyndo Schepler.

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l In addition to providing continued I

nA support to all Headquarters during

. ; ky

' the TWFN move activities, the TRl-COR I

ap 3.>

staff was also responsible for:

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,[ g h ' '

' a(1) new system, hardware upgra g y nd software installs; (2) microcom-t-

f

} j f[f f puter hardware maintenance;(3) 1 gg system moves; (4) system excess i

_f; g $/"

Preparation; (5) microcomputer

)

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software de-installation and destruc-7

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tien. The graph labelled "MSD Work e'

Volume" on page 9, identifies the

, - f) < work activities and volume of work 9

6 performed by the TRI-COR staff from

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e 2

, February 1 through August 31,1994.

D TRl-COR works with the other IRM Microcomputer Hardware and Software Contractor Support - Pictured chove are supaort groups to analyze and resolve some of the staW From leh to right: Back row - Guy Meigs, Marc Blondin, Art Ble udin, Ulises pro alems on a daily basis. For Martinez, and John Cashman; Front row - Terrencia Shaw, Dan Sanger, Sharon Perkins-example, the TRI-COR staff worked Barry Gay, and Carla Harris-with other IRM staff and contractors to gjgygggggpyggy the Warehouse was evaluated to reso e the m r omputer virus determine its usability. Based on the Prob em at p.

Hardware and evaluation, equipment was excessed Software Support and placed in the school donation Title Contest program or turned over to GSA.

t k for new namep ate announcing IRM successfully moved over 1.500 of (See article on the PC Refresh effort the Agency's microcomputer worksta' and the school donation program.)

the new title f r the IRM newsletter in hons and peripheral equipment to Winter edition due to be published m TWFN with the support of our contrac-For the refreshed PC, a new 486 early December 1994, In that edition, tor, TRI-COR Industries, Inc. The graph machine was delivered, installed, IRM will also announce the winner of labelled "TNFN Move Support" shows and data transferred from the old the title contest and identify the award the level of support provided by the machine to the new one.

presented by IRM management.

TRI COR staff from April through July, 1994 to complete the move. TRI-COR's support to successfully relocate TWFN Move Support microcomputer workstchons to TWFN included a myriad of activities such as:

ARMS P

\\

l l

• Identifying and verif in all micro-computer and perip eral equipment Apr 16-30 f

l to be moved; y 1,15

• Backing up all data and application software on the hard drives using by 16-31 l

specialized tape backup units; Jun 1-15 i

• De-installing each PC system Jun 16-30(

gy ]

• Wrapp.ing and unwrappin each PC system in bubble wrap on Y

l reconfiguring it at its new location-July 16-31,

• If a work station was " refreshed" 1

i 0

100 200 300' 400 500 i

(replaced with a new PC), it was 8

shipped to the NRC Warehouse for Number of Systems storage. All equipment returned to l

[

l Tip of

^

M56 Work Wlume:

for the Period: 02/01/94 to 08/31/94 the Hat j

1RM salutes Katie New Syskeinshus f

/,

Coffman, formerly of

%ya

• y, the EUSB, now working in I

DC, for her planning Schwore anshus

.I) efforts to accomplish the workstation moves associated with the TWFN relocat,on workstation pro, i

f has the gratitude of all the[ect. Kat,e i

staff who System Moves 1:

moved into the IWFN building without r

.m System Licess Nr. - --.

I

!~

?

major disruations to their routine tasks.

Schwar, h/DemshR

~I.

Katie's hard work, along with other EUSB planning efforts, made the

500 'l'00015hD 2N00 25h0 30b0 35h0 '

! TWFN relocation a success! Karen 0

McElyea, EUSB/MHS assisted and her contributions were also si nificant Excessed WorehouSe re5Ponsibilities frorn to tb success d tb TWFN atim

. bidding on property that NRC des.ig-I Equ.ipenent nass as surplus because of their Project.

i Donated

! involvement in the sale process. NRC lRM salutes Tom Kellam, IRM/D, and

' does not impose any restrictions on the l Lou Fisher, AD l

lRM.is often asked about what hop-

other NRC employees because they

! developing and maintainin i TWFN timeline data base. g the l

pens to the excessed microcomputer are not directly involved in the sale i

The equypme t for the agency. In the 3rocess and have no advantages to timeline was essential in the develop-Ifed in Y !

'iddi"9 NRC emp oyees interested in ment and adherence to the schedule he O fice o Pub c ff r e the NRC donating excessed microcom-l [o eths*2 our n o motion I

• **'I puter equipment to the Montgomery i line at (703) 557-7796 to learn of any I *, CONS in the alonning of each County Public Schools Technology

! upcoming sales of Federal property.

i

" ' ' ' ' 'C#

requirements. H Education Division. This donation

! ensured that tne formation technol-l in 1

allowed the school system to meet its

' ln{orengtlgn

+ ogy needs were addressed as con-goal of changing its curriculum from i

, struction occurred. The timeline was Technology revised on a regular basis and industrial arts to technol stems education. A key NRC i v7dualin! Round Table

! allowed weekly cwrdination of all making this Hayden, Ofbrogram successfulis Beth !

issues at plannin meetin s held for t

I e of Public Affairs. Beth l u

ver ye r in nce the actual d

s" bd l

was instrumental in initiating the i

about " Windows" anY*aY? What

! ' C N" f 5' program to donate excess NRC I

! microcomputer eq ipment to the public f w.fference will "W nd ws" m ke to the di IRM salutes the efforts of all the ADM

'j schools. As a result of her outstanding ywp siness? WW it make our staff with responsibilities for the TWFN !

18ve5 e 5 er?

efforts, Beth was recognized with an relocation. Most specifically, however, award on May 12,1994.

Mark your calendars for Wednesday,

IRM salutes Gary Gladhill and Art Correira for their support to all the Excessed eq i ment not donated to l October 19,10

00 a.m to 12:00 nwn, t

the public sc I system becomes the rmm O-1 F7&9.

tasks asmciated with the property cmtrol of NRC equipment. Also, IRM Property of the GeneraI $ervices Watch for more announcements about salutes Tim Poland' Dou9 Cheski' Administration (GSA) in accordance

' futUr r und table d5CU55m 9r UPS-Bruce Ridgely, Bill Herron, and Steve with Federal reperty regulations. The Federal regulations allow any Federal Please contact Ilyne Miller, 415-7184, Eslin for their efforts in support of the employees to purchase excessed

, or e mail ISM with any suggestions, l TWFN PC workstation relocations.

l S ecial thanks goes also to Pam Boer property, including excess microcom.

' comments, or questions you have P

l puters and peripherals, from GSA.

about this forum, topics for future l and Sharon Boone for inputting all i

However, the NRC prohibits employees, round table discussions, or if you

the data from the lWFN move g

with Property Management and

{ would like to be a panel participant.

forms to ensure the property >

a i

t

data base was current with all the i and partnership with the staff of

• uccessfully complete the rnove. This I elecommunications and network requid initiative and ingenuity on the I evolving changes for PC Refresh effort t

I and the TWFN relocation.

support as well as with the Office of part of the COSS staff. The move was Consolidation and the Office of completed with minimum disruption to Throughout the year, IRM met its Administration. The activities involved the responsible Program Offices and vanous staffing requirements with the the design and oversi ht (with CONS) the agency staff that use the critical rotational assignments of other NRC i! of th # " truct " f eTWFN systems, such as Payroll, Personnel, staff to IRM. IRM solutes these indi-viduals for their efforts as well as their j c mPuter facility; relocation of min" NUDOCS, Commissioners' systems, mmPuters (with associated opphco-and the Property and Supply System.

j organizations for allowin them to ti ns r m f ur different emputers i All of the NRC staff who continued to j

Participote. The individuals who

! room)s to the White Flint complex participated and their organizations

! (OWFN and TWFN computer rooms)'-

receive their poychecks (processed e c mputer center) dunng the are listed below-i; ond term'ination of the oId fociit.ies.

TWFN transition owe their gratitude l Karen Anderson NMSS l After many revisions of the design, l to Ih's staffI i Annette Bennette OGC i

i R lli nd m ny hours of construction work ! The COSS staff now enjoys working in l Valerio Baxter f H wup, the consolidated computer j the new TWFN consolidated facility, Roberta McCann SBCR center,n TWFN became a reality.

j g; ;g. tidess eff T6 i

, Christy Moore NRR r

l In conjunction with the office moves,I computer room and the services it Linda Stevenson ADM

IRM congratulates all of its contractor e rel coHon oMe equipment was l provides will be a feature article in the

, P ased over a period of s,x months.

j November edition of the IT newsletter.

h i

l staff who supported the move to l nu? spite all the detailed planning, last D

i in the future, IRM will conduct tours of TWFN. The combined efforts of the nde diustments were necess ry I the state-of-the-art facility.

staff were essential to ensuring that the

move was successful. However, one specific individual's name was repeat. l 4

edly mentioned as being porticularly

~f -

m 7

., g" 1 The successfulresults sensitive to the customer support i

Q J' needs. Therefore, IRM solutes Jim

)

I Nd of the move from i

y [-

the Phillips Building

'O Forris and his team from American

{

Technical Communications, Inc. for

' " ' 1..

Qg computer room, their willingness to put forth the extra L

which only a few l

effort to ensure that the TWFN l

months ago was l

planning milestones were met. His the center of activity, work in the evenings and on the was left os an weekends ensured that a encywide

.,. p g fg empty space.

f s

communications remain inplace p.g4pg "j

g"" g' - y "7 T h"g e throughout pe transition of the staff to the new facility.

j Congratulations rw.wwa 3

-mgym 4

To Computer Operations p'

Some of the key emPoyees who l

7 y

Support Section (COSS)

H established and As a part of the transition to the

.{

managed the Iacility :

TWFN building, the staff of the Computer Operations Support Section until the time when, l

(COSS), Technology infrastructure

• dh mony memories i

Branch, were the key players involved to cherish, the i

in the consolidation of four computer computer room rooms into one computer closed for good.

i l

facility to meet customer l

l service needs. The con-solidation was the l Left to right: Back row - Dave Barrow, Charles Troutman and l

1O result of many months Jim Shields; Front row - Mike King, Kay Moses, Rashida Alam i

of advance planning l andJudy Seeherman.

l L-- ------ - _

ln{gyngggion i of the Program Offices and forward l requests for hardware and software Technology

! to EUSB/MHS. This staff fulfills all (IT) Coordinators

! customer requests for software upgrade and hardware enhance-formerly Known as ADP i ments by working closely with other Coordinators)

IRM staff. Some of the other duties l PC User Tip l To ensure optimum service to our

! of the IT coordinators include coordi-customer community, IRM works

! identhworkstation relocations,ing ADP n

notin Prevent.mg Damage to closely w;th designated Information Microcomputer Equipment Technology (IT) coordinators in each

! advanced procurement input, and j

During An Electrical Storm

! NRC office. The IT coordinators i monitoring the status of requested During severe thundersterms,

! process the NRC 530 forms on behalf I ADP supplies and services.

fluctuations in the electric power have occurred at the White Flint North

~ ~ ~ ~ ~ ~ ' ~ ~

~~

~ ~ ~ ~ ~ ~

~'~~~~~'~ f~

i The 1995 Ass.igned IT Coordinators l

, buildings. These fluctuations in power I can and have damaged sensitive ORG.

NAMES Mall-STOP TELEPHONE E-Mall I

microcomputer equipment. A recent study showed that power disturbances ACRS Ethel Barnard T-2 E26 415-8064 MBI i occur on the overage of twice a week ADM Larry Cooper T-7 DS9 415-7474 LPC2 l and last less than 6 seconds. When AEOD Cherie Siegel T-4 D18 415-6384 CXS

' power fluctuations occur, the real

. ASLBP Jack G. Whetstine T 3 F23 415-7391 JGW damage does not come from the initial CONS Jana L Bergman 0-15 H3 504-1560 JLB2 power failure, but rather the resulting EDO Valeria H. Wilson 0-17 G21 504-1723 VHW power spike causing a sudden in-

IRM/FCAS John C. Harves T-6 F15 415-7432 JCH2 crease in the voltage.

IRM/TIB James A. Shields T 6 E48 415-7150 JASH

' IRM/SDIB Chas. Fitzgerald T-6 C30 414 7235 CEF To help prevent damage to the equip-IRM/FCAS Geor e Messenger T-6 FIS 415-7430 GHM1 ment as well as prevent the loss of IRM/lRMB Bren a Shelton T-6 F33 415-7230 BJS1 i

data, IRM recommends that you take IRM/TA Pamela G. Kruzic T6Cid 415-7575 PGK the following precautions:

IRM/EUSB Guy G. Wright T 4 F17 415-7200 GGW l

i

1. Install a surge protector on all IRM/PPAB Fran Goldberg T-6 D2 415-5815 FFG I

microcomputer equipment. Surge

, NMSS Sally Cornell T-8 A23 415-0045 SAC 1 l

{

protectors are available from the

' NRR Les Barnett 0-12 D23 504 2900 LWB NRC supply room.

OC Lars Solander T-9 F6 415-6080 LTS l

OCA Loretta J. Folds 0-17 A3 504-1776 UF l 2. During an electrical storm, turn off OCAA Mary L. Tenaglia 016 GIS 504 2184 MLT all m,icrocomputer equipment.

OE Richard Rosano 0-7 H5 504 3282 RPR a

3. Make sure that the time backup OGC Nancy L. Dube O-15 B18 504 1515 NLD l

feature in Wordperfect is set up to 01 Betsy S. Barber 0-3 E4 504-2374 BSB i

provide a timed interval back-up of OlG Victoria Francis T-5 D28 415-5919 VGF I

data.

OIP Dionne Griggs O-3 HS 504-2347 DJG j

j OP R.J. Smith T-3 A2 415-7100 RJS5 1

4. Back-up critical data to diskettes or OPA Gladys Ordaz O 2 G5 415-8200 GMO i

j tapes in case of system failure.

' OPP Barbara Tompkins 0-1 F22 504-3600 BXT

! OSDBU fra Radden T-2 F18 415-7385 IAR If you experience any problems with your microcomputer equipment as a

. OSP James H. Myers T-3 D23 504-2328 JHM RES Sheri Hichar T 10 D8 415-6338 SXH i

result of an electrical storm, contact the SECY Sandro Joosten 0-16 GIS 504 1962 SMJ Customer Support Center at 504-1234 for assistance.

RI Paul B. Martinson RI 610-337-5138 PBM

Ril Judy G. Coleman RI 404-331-2750 JGC1 Rlll Jon A. Abraytis Rlll 708-829 9556 JAAl RIV JayAllen Rettig RIV 817-860-8175 JLR 31 L

l __

O Technology Assessment Staff Technology Gn the Horizon Efforts in 1995 will consist of support Infrastructure Branch to the High Performance Computing Look for feature article in the November Office of the Director Initiatives of the National Performance 1994 issue of this newsletter on the Reductions in the 1995 operating Review and legislation enacted in this computer room consolidated operations.

budget require a top-to-bottom review area. A pilot rogram testing technol-of he program plans. This has ogy transfer o Mosaic and the World End-User Support t

resulted in prioritization of customer l Wide Web (WWW)is being launched Services Branch support requests to IRM.

in 1995 for limited use at Headquar-Continuous review of systems and 4

l ters. Participants for this pilot have processes will be undergoing evalua-Licensing Support System

! been identified and no additional tion to determine where efficiencies Administrator l participants will be accepted. Results and effectiveness can be enhanced.

The LSS Administrator will be working l of the pilot program will be communi-closely with DOE and the LSS Advisory I cated in this publication later in the FY.

Review Panel on the issue of how the l Pohcy, Planm.ng and Look for the New i LSS can best manage and control the i

l LSS when it becomes operational.

l Acquisition Support Branch "IRM Customer j Also, he will work with DOE to l The Information Technolo y Council

evaluate the impact on the LSS of the

, and the SIRMOs will hol a toint support Form" move of the responsibility of LSS

' meeting in October 1994. IRM will i To improve communications with our

{

implementation from DOE Headquar-brief members on the status of key l customers, IRM recently began using j

ters to its Yucca Mour. rain Project

' programs such as the upgrade of PCs the IRM Customer Support Form. This '

and the migration to WINDOWS. The {i form provides Office in Nevada.

meef.ng will mark the formal begin-information about support services Financial Management, ning of the strategic IT planning

Computer Secunty and process for fiscal years 1996 through l performed by IRM technicians if you

! are not in your office when service is l

Adrmm,strative Support 2000.

performed Senior IRM staff have been work,ing i

i l

i with the Office of the Inspector Systems Development and Generalin identifying e probable Integration Bronch l

cause of the Satan Bug :omputer virus, The Payroll / Personnel evolvation team IRM Customer Support detected in late Spring tboughout (composed of staff from IRM, OP and i

f, SORRY WE MISSED YOU::

TWFN OC), recently completed on in depth i

evaluation of the FBIintegrated i

gppag[?meam The Computer Security and Overs,ight Payroll / Personnel system to determine i

Section is working with OP to enhance if it would serve NRC's needs. It was i

8 O~~

c-computer security awareness trainin9 determined that, with customization,

-*""~'-a-***

I for :>articipants in IT courses at the the FBI system will meet or exceed

^

~ ~ ~~ ~

- ~~

l Professional Development Center.

NRC functional requirements, provide Z~

~'

~~J Remember...

m ny desir ble features, and be Z

Zi 17 relatively easy to maintain. SDIB staff E

will be leading the effort to bring the

~- -

l 0;i3ll1M new system on-line. A new time and

- - ~ ~ ~ - ~ - ~ ~ ~

~

~

lIID M MITY.

tiendance module is scheduled for IZZ implementation in October 1995. The

~~

~ ~ ~-

Payroll / Personnel features of the 1~i_1 M~~ EZ system are targeted to begin operation in October 1996.

120555139531 1 1A019R US 2WFN-@6E7k.NRC-0ADMgg,yBLICA TION WASHINGTON i

DC 20555 12 NUREG/BR-0191 l

_ ~ _. _ _ _..

_u

_J t

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