ML20062L093

Rev 1 to QA Operating Procedure QAO-12, Notification/ Processing of Nuclear Safety/Quality Concerns

ML20062L093
Person / Time
Site:	Arkansas Nuclear
Issue date:	10/22/1992
From:	Gwoencla G, Humphrey L ENTERGY OPERATIONS, INC.
To:
Shared Package
ML20062K930	List: ML20062L088 ML20062L093
References
QAO-12, NUDOCS 9312290168
Download: ML20062L093 (5)

Text

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PROC.NiroRK PLAN NO.

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gggg{;gg SERIES TITLE: PROCEDURE / WORK PLAN TITLE: PAGC 1 of 7 NOTIFICATION / PROCESSING OF M 1 QUALITY NUCLEAR SATETY/0UALITY CONCERNS ENTERGY OPERATIONS. INCORPORATED .

ARKANSAS NUCLEAR ONE i I

QA OPERATING PROCEDURE <-

t NOTIFICATION / PROCESSING OF >

NUCLEAR SAFETY / QUALITY CONCERNS .

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Operat ons S M ES M MoCEWMWoMWN m P 2 of 7 NOTIFICATION / PROCESSING OF eggggg,1  ;

OUAT. TTY NUCTTAR RAFETY/OUALTTY CONCEPNS i

1.0 PURPOSE -

i The purpose of this Quality Procedure is to define the process and related responsibilities for nuclear safety / quality concerns submitted to Quality ,

Assurance. These nuclear safety / quality concerns are concerns of ANO and contractor personnel that are not being addressed for them in the normal organizational channels.

2.0 SCOPE This procedure is applicable to the QA department and its responsibilities  :

when it is notified of a Nuclear Safety / Quality Concern by an employee -t and/or contractor.

3.0 REFERENCES

3.1 Entergy Operations Panagement Manual, Directive No. C7.520 3.2 Entergy Operationt Management Manual, Directive No. A2.205

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3.3 ANO 1000.104, Condition Reporting System  !

4.0 EESPONSIBILITY >

4.1 The Director, Quality is responsible for assuring implementation -

of the requirements of this procedure.

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4.2 The Supervisor, Quality Assurance (also known as Concerns Coordinator)  ;

or his designee has the responsibility to effectively implement this  !

procedure with the following responsibilities i I 4.2.1 Ensure operability of an answering machine for extension 5346.

4.2.2 Utilize Attachment i form / format to gather and document  !

specific details upon receipt of a concern.

4.2.3 Establish a Concerns Log to assign and document each file case number.

4.2.4 Ensure that concerns are investigated in a timely manner and that the results are reported to the appropriate people.

4.2.5 Establish a locked area for storage of pertinant documents generated for each concern.

I 4.2.6 Establish a reporting method to periodically inform management of results/trouds emanating from the program.

4.2.7 Establish a completed record storage area and retention l time by processing all pertinent documents to ANO-DCC (Confidential).

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NUCLEAR SAFETY / QUALITY CONCERNS i Page 1 of 2 I INFORMATION FORM FILE NO. ,

PART I (Caller Information)

1. Name: Date: -

2. Mailing Address:

3. Job Function: Telephone No. __

4. Company:

• S. Confidentiality Requested: -

Yes No

6. Was " Chain of Command" used: Yes No, If not, why?

EAEI 11 (Concern and Identification)

7. What specifically is the concern (Additional Pages Attached Yes No).

8. Has this item been discussed with caller's supervisor? Yes No

9. If #8 response is n2 obtain reason: -

10. If #8 response is yrs obtain the following information: ,

a. Date Supervisor was contacted:

b. Supervisor's reaction: nositive neutral ___ negative I

c. Pertinent Comments:

• Advise them that-there could be circumstances where identity becomes obvious or that the report and investigative results could be required to be disclosed by law. ,

FQMM TITLE: FORM 980. REV.

NUCLEAR SAFETY / QUALITY CONCERNS QAO-12A 1 ,

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11. Concern Information i

a. Does this concern exist now? vas no

b. Has this concern existed before now? ves _ no '

c. Does this concern have the potential for future impact? vas no

d. How serior- is the concern as perceived? High Medium -Low l

e. How urgent is necessary action? High __ Mr.dium Low i

f. Negative consequences if action is not taken? High Medium _ Low Eart III (Concern Resolution)

(Additional Pages Attached Yes No

12. What action will be taken? (Reference Steps S.7 - 5.16 of QAO-12)  !

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13. Who will be involved in the action?

14. When will action be initiated? '

15. What followup action will be initiated?

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16. Contacts: Director, Quality (Date); General Manager, Operations (Date); Director, Licensing

, (Date)

17. Investigation Results:

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Concern Substantiated YES(*) _ _ .NO '

• A CR per procedure 1000.104 shall be initiated if the CR threshold is set. f

18. Final resolution completed: Date~

l 19. Concerns Coordinator Review: Date:

FORM TITLE FORM NQ.

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NUCLEAR SAFETY /QUALIIT CONCERNS QAO-12A 1.

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