ML19339G750
| ML19339G750 | |
| Person / Time | |
|---|---|
| Site: | Wolf Creek  |
| Issue date: | 11/01/2019 |
| From: | Dekat M, Morgan T, Stukey R, York J Coffey County, KS, Emergency Management Office, State of KS, Div of Emergency Management, US Dept of Homeland Security, FEMA, Region VII, Wolf Creek |
| To: | Office of Nuclear Security and Incident Response |
| References | |
| Download: ML19339G750 (61) | |
Text
WOLF CREEK DESIGN REPORT IPAWS Design Report Submission Date of submission: _August 6, 2019__
Revision 1 WOLF CREEK GENERATING STATION
WOLF CREEK DESIGN REPORT Submitted by:__ _ __________________
Matthew Dekat Superintendent Emergency Planning Wolf Creek Nuclear Operating Corporation Reviewed by:___ ____________
Russel Stukey Director of Coffey County Emergency Management Reviewed by:
Jonathan York Response and Recovery Branch Director Kansas Division of Emergency Management Digitally signed by THOMAS J THOMAS J MORGAN MORGAN Reviewed by: :___ _____________________ Date: 2019.08.30 10:31:30 -05'00' Tom Morgan Regional Assistance Committee Chair Technological Hazards Branch Chief FEMA Region VII
WOLF CREEK DESIGN REPORT TABLE OF CONTENTS EXECUTIVE
SUMMARY
.............................................................................................. 1 ALERT AND NOTIFICATION PLAN .......................................................................... 3 LICENSING OBLIGATIONS ................................................................................................. 3 DESCRIPTION OF SYSTEM ................................................................................................. 3 Primary ......................................................................................................................... 3 Back-up ......................................................................................................................... 3 RESPONSIBILITY/AUTHORITY ........................................................................................... 4 ADMINISTRATION ............................................................................................................. 4 REQUIREMENTS/FUNCTIONS ............................................................................................. 4 OPERATIONS ..................................................................................................................... 5 Activation Procedures ................................................................................................... 5 Processes....................................................................................................................... 5 SECURITY AND PRIVACY .................................................................................................. 6 TRAINING AND QUALITY ASSURANCE .............................................................................. 6 PUBLIC OUTREACH AND EDUCATION ............................................................................... 7 MESSAGING ...................................................................................................................... 8 MAINTENANCE ................................................................................................................. 8 DESIGN REPORT (TECHNICAL)................................................................................ 9 LICENSING OBLIGATIONS ................................................................................................. 9 REQUIREMENTS ................................................................................................................ 9 System Coverage .......................................................................................................... 9 Population/Demographics ......................................................................................... 11 Interoperability........................................................................................................... 13 Operation .................................................................................................................... 17 Security and Privacy ................................................................................................... 17 Maintenance/Repair .................................................................................................... 18 Availability/Reliability ................................................................................................ 18 Testing ......................................................................................................................... 18 Responsibility .............................................................................................................. 18
WOLF CREEK DESIGN REPORT Training....................................................................................................................... 19 Quality Assurance ....................................................................................................... 19 DESCRIPTION/PERFORMANCE ......................................................................................... 19 Physical Components ................................................................................................. 20 Administrative Components ....................................................................................... 22 Operational Components ........................................................................................... 23 VERIFICATION ................................................................................................................. 23 Coverage ..................................................................................................................... 23 Population/Demographics .......................................................................................... 24 Metrics ........................................................................................................................ 24 AVAILABILITY/RELIABILITY ........................................................................................... 24 SECURITY AND PRIVACY ................................................................................................. 25 TRAINING AND PUBLIC OUTREACH .................................................................................. 26 ATTACHMENTS ...............................................................................................................
A: WOLF CREEK ANS AUDIT ........................................................................................ 27 B: WCGS 10-MILE EMERGENCY PLANNING ZONE MAP .................................................. 30 C: U.S. CELLULAR COVERAGE MAP ............................................................................... 31 D: VERIZON COVERAGE MAP ......................................................................................... 32 E: AT&T COVERAGE MAP ............................................................................................ 33 F: IPAWS ARCHITECTURE ............................................................................................ 34 G: EVERBRIDGE PROSPECTUS, QUOTATION AND RENEWAL DOCUMENTS ..................... 35 H: COFFEY COUNTY EVERBRIDGE CHECKLIST .............................................................. 45 I: EVERBRIDGE USER GUIDE ......................................................................................... 48 J: EMERGENCY ALERT SYSTEM REQUIRED WEEKLY TEST............................................ 54 K: 2018 EVACUATION TIME ESTIMATE DOCUMENTATION .............................................. 57
WOLF CREEK DESIGN REPORT Executive Summary The U.S. Federal Emergency Management Agency (FEMA) has issued policy guidance indicating that the Integrated Public Alert and Warning System (IPAWS) may be used by a State, Tribal, and Local government as a primary or back-up means of public alerting and notification; refer to FEMA memorandum, IPAWS Implementation Guidance, dated September 13, 2017.
FEMA recognizes fixed sirens, route alerting, tone alert radios, and National Oceanic and Atmospheric Administration (NOAA) weather radio as approved primary and back-up alert systems. The EAS (Emergency Alert System), NOAA weather radio, and route alerting are approved notification systems. Off-site response organizations may submit alternative systems for approval if they can document that the system meets the design objectives specified above.
Off-site response organizations may use alternative systems that have not received FEMA approval concurrently with approved systems to augment the alert and notification process.
The Integrated Public Alert and Warning System (IPAWS) is a modernization and integration of the nations alert and warning infrastructure that will save time when time matters; when protecting life and property. Federal, State, territorial, local, and Tribal alerting authorities may choose to use IPAWS and may also integrate local systems that use Common Alerting Protocol standards with the IPAWS infrastructure. IPAWS will give public safety officials an effective way to alert and warn the public about serious emergencies using the Emergency Alert System, the Commercial Mobile Alert System, and other public alerting systems from a single interface.
FEMA strongly encourages the integration of IPAWS with off-site alert and notification plans. As IPAWS is adopted nationwide, technical and planning assistance is available for State, territorial, local, and Tribal alerting authorities.
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WOLF CREEK DESIGN REPORT IPAWS/WEA (Integrated Public Alert Warning System/Wireless Emergency Alerting) and IPAWS/EAS, (Emergency Alert System) is the primary ANS (Alert and Notification System) method used by Coffey County and is activated by the Coffey County Public Notification System.
The Coffey County Public Notification System is a telephone notification system.
Residents can sign up to receive emergency alerts and other important community news. The system enables Coffey County to provide residents with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuation of buildings or neighborhoods. This description is posted on the Coffey county website at http://www.coffeycountyks.org.
A web-based aggregator activates IPAWS/WEA and IPAWS/EAS functions and the Coffey County Public Notification System. The EAS is a national public warning system that requires television and radio broadcasters; cable television systems; wireless cable systems; satellite digital audio radio service providers; direct broadcast satellite service providers; and wireless video service providers to offer to the President the communications capability to address the American public during a national emergency. The system also may be used by state and local authorities to deliver important emergency information such as AMBER (missing children) alerts and emergency weather information targeted to a specific area. This definition comes from the Federal Communications Commission website at https://www.fcc.gov/consumers/guides/emergency-alert-system-eas Previously, public notifications were made using a combination of outdoor sirens and tone alert radios that are activated using the EAS. In compliance with Executive Order 13407, Coffey County Kansas has committed to modernize their public alert and warning system to ensure maximum capability. The use of IPAWS/WEA and the Coffey County Public Notification System allow for distributing alerts and notifications quickly and efficiently through a variety of modes and based on a variety of risk factors, such as proximity to a disaster.
This report is provided by WCNOC to FEMA and describes the Alert Notification System used by Coffey County Kansas Emergency Management. The design report contains information for FEMA to conduct a review and determine its acceptability.
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WOLF CREEK DESIGN REPORT I. ANS Plan A. Licensing Obligations There are no Licensing obligations between the licensee and local jurisdictions.
Regulations in 10 CFR Part 50, Appendix E, Section IV.D.3 specify that a licensee is required to have the capability to notify off-site response organizations within 15 minutes after declaring an emergency under the licensees emergency plans and procedures.
Procedures have been established for notification by WCNOC of State and Coffey County.
In accordance with the FEMA Radiological Emergency Preparedness Program Manual, Planning Standard E-Notification Methods and Procedures, means to provide early notification and clear instruction to the residents in the pre-identified Wolf Creek Generating Station Emergency Planning Zone have been established.
The Coffey County Emergency Operations Center in the Coffey County Courthouse has Standard Operating Guides to notify and warn officials and general public of emergency and disaster events that occur in Coffey County.
B. Description of the System
- 1. Primary Alert System:
IPAWS/WEA (Integrated Public Alert Warning System/Wireless Emergency Alerting) and IPAWS/EAS, (Emergency Alert System) is the primary ANS (Alert and Notification System) method used by Coffey County. IPAWS is activated by the Coffey County Public Notification System. IPAWS/WEA and IPAWS/EAS send alerts and notifications to people within a pre-identified area using a variety of means such as cell phone text messages, wireless alert system, NOAA weather radios or messages at the bottom of your TV. The Coffey County Public Notification System is a telephone system and the associated database maintained for telephone notifications. This system enables Coffey County to provide residents with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods.
Those who sign-up receive time-sensitive messages wherever specified, such as home, mobile or business phones, email address, text messages and more.
- 2. Back-up Alert System:
Route alerting is the back-up ANS for Coffey County. Route alerting is performed under the direction of the County Engineer and is described in CPIP 16.
The 10-mile Emergency Planning Zone population for Wolf Creek Generating Station is approximately 4,800 people. This is based on the current Wolf Creek Generating Station Evacuation Time Estimate. Based on guidance described in CPIP 16, there is reasonable assurance that back-up ANS (route alerting) can be completed within a target time of 45 minutes.
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WOLF CREEK DESIGN REPORT C. Responsibility/Authority The organized structure for response to an emergency/disaster is under the leadership of the Coffey County Board of County Commissioners who appoints the County Emergency Management Director who has overall coordination authority for the incident. The agencies, through the ESF structure, operate from the Coffey County Emergency Operations Center and support Coffey County Emergency Management. The management structure designated to respond to emergencies and disasters is coordinated by the staff of the Coffey County Emergency Management. The Coffey County Emergency Management Director has responsibility for, and authority to use IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System. The Director is appointed by the Board of Coffey County Commissioners.
D. Administration The Coffey County Emergency Management Director, as head of the Emergency Management Department, is appointed by the Coffey County Board of Commissioners.
The Emergency Management Director administers and provides oversight for IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System.
Public Law 106-390, Disaster Mitigation Act of 2000, gives authority to amend the Robert T. Stafford Disaster Relief and Emergency Assistance Act to authorize a program for pre-disaster mitigation, to streamline the administration of disaster relief, to control the Federal costs of disaster assistance, and for other purposes.
Kansas Administrative Regulation 56-2-1 and 56-2-2 define the requirements of local emergency management agencies. These regulations establish the minimum functions of such agencies, the minimum support counties must provide to such agencies and the minimum qualifications of county emergency management directors/coordinators.
The Kansas Planning Standards is intended to be an all-encompassing guide to review or redevelop Local Emergency Operations Plans.
E. Requirements/functions IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System are used as effective ways to alert and notify Coffey County citizens living within the pre-identified Wolf Creek Generating Station Emergency Planning Zone about serious emergencies using the Emergency Alert System, Commercial Mobile Alert System, and other public alerting systems from a single interface.
Kansas Administrative Regulation 56-2-1 and 56-2 define the requirements of local emergency management agencies. It establishes the minimum functions of such agencies, the minimum support counties must provide to such agencies and the minimum qualifications of county emergency management directors/coordinators.
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WOLF CREEK DESIGN REPORT F. Operation
- 1. Activation Procedures EOC ProtocolA Job Aid is maintained by Coffey County Emergency Management.
Coffey County Emergency Management completed an Application for Memorandum of Agreement (MOA) between FEMA and Collaborative Operating Group (COG) for Access to IPAWS-OPEN by Interoperable Software System(s) that was reviewed and approved by Kansas Division of Emergency Management that outlined the geographical warning area, types of alerts to be disseminated and what systems alerts will be disseminated through.
The authorized Coffey County Emergency Management staff members completed IS-247 - Integrated Public Alert and Warning System training through the Emergency Management Institute.
The system will be activated during an emergency situation that poses an extraordinary threat to life safety. Conditions to be considered in determining whether an emergency message is warranted include: severity, timing and whether other means of disseminating messages are inadequate to ensure rapid delivery.
- 2. Processes Kansas Division of Emergency Management developed a planning template to assist Kansas counties with developing plans for system activation, monitoring, broadcasting and testing at the local level.
The Job Aid used by Coffey County includes decision-making and activation process details:
Coffey County Sheriffs Dispatch receives the WCGS emergency notification.
Coffey County Board of Commissioners reviews the WCGS notification form and additional information received from Kansas Department of Health and Environment Radiation Protection. Based on this information and other considerations, Commissioners make protective action decisions for Coffey County residents.
The Coffey County Emergency Management Public Notification Officer prepares the message and presents it to the Board of County Commissioners.
Coffey County Board of Commissioners reviews and approves the message.
The Coffey County Emergency Management Public Notification Officer uses the Job Aid to activate the system and send the message.
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WOLF CREEK DESIGN REPORT G. Security and privacy Logical/cyber security is used to secure the web-based system. All databases are maintained on a non-public server. There are no dedicated hardware components.
H. Training and Quality Assurance
- 1. Training Authorized Coffey County Emergency Management staff complete IS-247 -
Integrated Public Alert and Warning System training through the Emergency Management Institute.
Coffey County Emergency Management Director determines and maintains sufficient numbers of trained individuals to operate the system based on the recommended or required training by the software or service providers. This documentation is maintained by Coffey County Emergency Management.
Practical experience is gained by authorized users during full-participation exercises with WCNOC staff.
- 2. Quality Assurance Annually, WCNOC, in cooperation with Coffey County Emergency Management, conducts an audit of IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System systems. This audit includes:
- Verification of reliability/availability and changes as reported by the Coffey County Public Notification System contractor
- Verification of IPAWS Certification
- Verification of system training
- Verification of system testing
- Verification of WEA coverage
- Verification of AT&T, US Cellular and Verizon coverage maps
- Verification of maintenance of IPAWS reliability/availability and changes as reported by FEMA See ATTACHMENT A.
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WOLF CREEK DESIGN REPORT I. Public Outreach and Education All residents living within Coffey County, which encompasses the entire pre-identified Wolf Creek Generating Station Emergency Planning Zone, annually receive emergency informational material that has been reviewed and approved by the Director of Coffey County Emergency Management. This material is developed and distributed by WCNOC.
Specific verbiage on how residents will be notified of an emergency at Wolf Creek is printed and distributed in the annual mailing packets, published in area telephone directories and posted on WCNOC and Coffey County websites. This information consists of the following:
How will you be told about an emergency?
You will be notified by local officials, police, sheriff, or emergency management.
Coffey County officials may use a variety of means, including wireless emergency alerts (WEA); Coffey County Public Notification System; Emergency Alert System messages through AM/FM radios and TV; social media; outdoor warning sirens; tone alert radio; PA systems from vehicles; or simply door-to-door contact.
The Integrated Public Alert and Warning System (IPAWS) will be activated for a Wolf Creek emergency, tornado or natural disaster. IPAWS is a system used to alert the public which may use, but is not limited to, cell phone text messages, wireless alert system, NOAA weather radios or messages at the bottom of your TV. All of these, and other methods, direct you to listen to Emergency Alert System (EAS) broadcasts.
Be sure your cell phone is set to receive alert notifications.
These area radio and TV station broadcast EAS messages:
FM Radio AM Radio TV WIBW 94.5 WIBW 580 WIBW-TV (Ch. 13)
KSNP 97.7 KOFO 1220 KOAM-TV (Ch. 7)
KFFX 104.9 KVOE 1400 KMXN 92.9 Page 7 of 61
WOLF CREEK DESIGN REPORT J. Messaging
- a. Public including the Less than English Proficient (LEP)
Less than five percent of the population of Coffey County is less than English proficient (LEP). Because this number is below the regulatory threshold, all public information and educational material is published in English only.
- b. Disabilities and functional/access needs A post-paid Coffey County Residents Information card is included in the annual mailing of emergency public information to residents. Using information gathered from those returned, post-paid information cards, Coffey County Emergency Management has developed and maintains a directory of residents who need special notification. Residents on the list receive individual, in-person notifications.
- c. Transients Motels within the pre-identified Wolf Creek Generating Station Emergency Planning Zone have emergency notification information available. Recreation areas within the pre-identified Wolf Creek Generating Station Emergency Planning Zone have signs posted with emergency information.
Emergency Information signs are posted around John Redmond Reservoir and at Coffey County Lake. Transient populations in these areas will be notified by IPAWS/WEA and/or in person by the U.S. Army Corps of Engineers and Kansas Department of Wildlife, Parks and Tourism and Coffey County respectively.
- d. Ingestion The State of Kansas coordinates ingestion messages, specifically, to the additional 19 counties in addition to Coffey County. These counties are within Wolf Creek Generating Stations 50-mile Ingestion Pathway Zone. The Kansas Division of Emergency Management is responsible (as describe in the Kansas Radiological Emergency Response Pan for Nuclear Facilities) for providing situational awareness and for keeping all response organizations informed during intermediate and late phases of an incident.
K. Maintenance
- 1. Coffey County contracts with an IPAWS-compliant alert aggregator tool company.
The contractor performs routine preventative maintenance. Coffey County Information Technology (IT) Department which is located in the same building as the Coffey County Emergency Operations Center performs routine preventative maintenance on Coffey County internal local area network and equipment. County protocol is followed by Emergency Management.
- 2. IPAWS and phone carriers are overseen and monitored by FEMA and the Federal Communications Commission.
- 3. Coffey County maintains contracts and IT personnel to address identified faults as they occur.
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WOLF CREEK DESIGN REPORT II. Design Report (Technical)
A. Licensing Obligations:
The Wolf Creek Generating Station Radiological Emergency Response Plan (RERP) was developed in accordance with 10CFR Part 50, Paragraph 50.47 and Appendix E, Regulatory Guide 1.101 and generally follows the guidelines of NUREG 0696 and 0654.
This document was designed to coordinate with the State Emergency Operations Plan and the Coffey County Contingency Plan for Incidents Involving Commercial Nuclear Power, which govern the activities of these support groups in response to events at Wolf Creek Generating Station.
There are no obligations to use any particular Alert Notification System (ANS). The language of the Wolf Creek RERP leaves open the possibility for use of any ANS processes. Specifically, Step 6.3.4.3 states: An Alert and Notification System, made up of a number of sirens, is one means of alerting the public. Tone Alert radios are also used for notifications.
B. Requirements:
- 1. System Coverage
- a. Population:
Coffey County is sparsely populated. The total population of Coffey County is approximately 8,601 persons (2010 census). With the exception of Burlington, LeRoy, Waverly and New Strawn, the population density of the effective 10-mile Emergency Planning Zone is approximately 4.4 persons per square mile. Other than WCGS, there are no large industries in the area. This is documented in the Wolf Creek Radiological Emergency Response Plan.
The population centers in the effective 10-mile Emergency Planning Zone, approximate populations according to 2010 census and subzones where they are located:
Population Center Population Subzone Burlington (Coffey County Seat) 2,674 Southwest-1 (SW-1)
LeRoy 561 Southeast-3 (SE-3)
Waverly 592 Northeast-2 (NE-2)
New Strawn 394 West-1 (W-1)
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WOLF CREEK DESIGN REPORT The resident population in the effective 10-mile Emergency Planning Zone by subzone, determined by radial ring and direction from WCGS below.
Evacuation Subzone Evacuation zone Population Center (CTR) 0-2 132 North-1 (N-1) 2-5 27 Northeast-1 (NE-1) 2-5 48 East-1 (E-1) 2-5 62 Southeast-1 (SE-1) 2-5 57 South-1 (S-1) 2-5 45 Southwest-1 (SW-1) 2-5 2,854 West-1 (W-1) 2-5 480 Northwest-1 (NW-1) 2-5 112 North-2 (N-2) 5 - 10 163 Northeast-2 (NE-2) 5 - 10 682 Northeast-3 (NE-3) 5 - 10 115 East-2 (E-2) 5 - 10 54 Southeast-2 (SE-2) 5 - 10 124 Southeast-3 (SE-3) 5 - 10 662 Southeast-4 (SE-4) 5 - 10 45 South-2 (S-2) 5 - 10 81 Southwest-2 (SW-2) 5 - 10 137 West-2 (W-2) 5 - 10 167 Northwest-2 (NW-2) 5 - 10 149
- b. Geographical Area: The map of the pre-identified Wolf Creek Generating Station Emergency Planning Zone illustrates the affected area of concern for the Alert and Notification System. The entire pre-identified Wolf Creek Generating Station Emergency Planning Zone is covered by the Coffey County Notification System, IPAWS/WEA and IPAWS/EAS. See ATTACHMENT B.
- c. Means: The entire pre-identified Wolf Creek Generating Station Emergency Planning Zone is covered by IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System. Telephone system and associated database is maintained for telephone notifications.
These systems have audible alarms and messages as well as visual/text message capabilities.
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WOLF CREEK DESIGN REPORT
- 2. Population/Demographics
- a. According www.USA.com the current population density for all of Coffey County ranks 48 of 105 Kansas counties at 13 people per square mile. This number includes the four population centers listed previously (Burlington, New Strawn, LeRoy and Waverly) as well as Lebo and Gridley which are both outside of the pre-identified Wolf Creek Generating Station Emergency Planning Zone.
Most of the seasonal or daily shifts in population are associated with recreational areas around John Redmond Reservoir and Coffey County Lake.
- b. The economy of Coffey County, KS employs 4,131 people. The economy is specialized in utilities and agriculture, which employ respectively 20.34; and 3.67 times more people than what would be expected in a location of this size.
This data is credited to https://datausa.io/profile/geo/coffey-county-ks/#category
_occupations
- c. Coffey County Emergency Management Office maintains an address database that includes the approximately 6,200 residents in the pre-identified Wolf Creek Generating Station Emergency Planning Zone. This database is updated weekly, or as needed by the Emergency Management staff. Additions and deletions are based on utility hook-up and disconnect notifications, postal address change requests, county tax records, voter registrations, area telephone hook-up and disconnect notifications, and newspaper information such as birth and death notices.
- d. There are two motels in the pre-identified Wolf Creek Generating Station Emergency Planning Zone. Both are located in Burlington (Subzone SW-1).
Combined, they could house about 50 transient persons at any given time. This information was confirmed by the Director of Coffey County Economic Development.
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WOLF CREEK DESIGN REPORT
- e. John Redmond Reservoir is located within the pre-identified Wolf Creek Generating Station Emergency Planning Zone. The lake has a surface area of about 15 square miles and is controlled by the U.S. Army Corps of Engineers and Kansas Department of Wildlife, Parks and Tourism. According to https://www.swt.usace.army.mil/ Locations/Tulsa-District-Lakes/Kansas/ John-Redmond-Reservoir the lake area includes three full-service camping parks that provide camping and picnic facilities. There are six areas that provide boat launching ramps. The project manager and park rangers are available 24/7 and are contacted by phone or radio by the Coffey County Sheriffs Office at the declaration of an Alert, Site Area Emergency or General Emergency. Park rangers notify transient populations and secure the areas when evacuations are complete.
This guidance is documented in the Coffey County Contingency Plan for Incidents Involving Commercial Nuclear Power.
- f. Coffey County Lake is a 5,090 acre, man-made lake. It is approximately seven miles long with a normal surface area of eight square miles. The lakes main function is to provide cooling water for Wolf Creek Generating Station. Access to the lake is limited to the Public Access Area which is managed by the Coffey County Sheriffs Office. The Lake is open for public use every day except Thanksgiving and Christmas. Lake hours are subject to change due to specific weather conditions. Public shoreline fishing is allowed in the designated area only. Lake Attendants, who are on duty when the lake is open, are contacted by phone or radio by the Coffey County Sheriffs Office at the declaration of an Alert, Site Area Emergency or General Emergency. Attendants notify transient populations and secure the area when evacuations are complete. This guidance is documented in the Coffey County Contingency Plan for Incidents Involving Commercial Nuclear Power. When the lake is closed, gates are secured and there is no access to the facility.
- g. Less than five percent of the population of the pre-identified Wolf Creek Generating Station Emergency Planning Zone is identified with disabilities. These residents self-identify their needs directly to the Coffey County Emergency Management Office via the post-paid Coffey County Residents Information card which is included in the annual mailing of emergency public information to residents or in person or phone. Using information gathered from those returned, post-paid information cards, Coffey County Emergency Management developed and maintains a directory of residents who need special notification. Residents on the list receive individual, in-person notifications, using a process identified in the Coffey County Contingency Plan for Incidents Involving Commercial Nuclear Power.
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WOLF CREEK DESIGN REPORT
- h. According http://www.usa.com/coffey-county-ks-population-and-races.htm fewer than five percent (1.76 percent) of the population in the pre-identified Wolf Creek Generating Station Emergency Planning Zone is identified with Less than English Proficient (LEP).
- i. Based on the 2003 National Assessment of Adult Literacy data, (https://nces.ed.gov/naal/estimates/StateEstimates.aspx) about 93 percent of residents in the pre-identified Wolf Creek Generating Station Emergency Planning Zone are literate.
- 3. Interoperability IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System are activated with the same IPAWS-Compliant Software and work together to ensure alerts and notifications are received by residents in the pre-identified Wolf Creek Generating Station Emergency Planning Zone.
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WOLF CREEK DESIGN REPORT Wireless Emergency Alert Electronic Device with internet access IPAWS-compliant alert origination tool IPAWS OPEN Phone Carriers Cell Towers Cellular Phones Page 14 of 61
WOLF CREEK DESIGN REPORT Interoperability (continued)
Coffey County Public Notification System Electronic Device with internet access Web-based Service Phone Carriers Cell phone voice or text message Land Line Phones E-mail Fax Social Media Page 15 of 61
WOLF CREEK DESIGN REPORT Interoperability (continued)
Emergency Alert System Electronic Device with internet access IPAWS-compliant alert origination tool IPAWS OPEN EAS Stations Page 16 of 61
WOLF CREEK DESIGN REPORT
- 4. Operation:
Coffey County uses a web-based aggregator/IPAWS-compliant origination tool as a mass notification system. Because the system is web-based, it can be activated by authorized users using multiple remote modes including laptop or mobile phone to access the system.
The tool provides a highly reliable, scalable, and secure platform for critical event management and is the IPAWS-compliant alert origination tool used by Coffey County. See ATTACHMENT F. Additionally, ATTACHMENTS G, H and I contain information specific to the tool currently being used by Coffey County.
- 5. Security and Privacy
- a. Physical Security:
Coffey County has no physical security for the system because these systems are both web-based and use logical, cyber security. The web-based aggregator/
IPAWS-compliant origination tool security framework is based on the comprehensive set of security requirements and controls within US National Institute of Standards and Technology (NIST) Special Publication 800 Security and Privacy Controls for Information Systems and Organizations.
Annually, the web-based aggregator/IPAWS-compliant origination tool achieves certification and accreditation from an independent third-party assessment organization (3PAO) approved under the Federal Risk and Authorization Management Program (FedRAMP). web-based aggregator/IPAWS-compliant origination tool is committed to ensuring customer security by:
- Meeting FedRAMPs 325 security controls for a Moderate impact level system and for the Department of Defenses SRG IL-2.
- Conducting multi-attack vector penetration tests of the EBS to test for exploitable vulnerabilities across external, internal, application, and virtual systems.
- Mapping FedRAMP (NIST SP 800-53) controls to ISO Annex controls to demonstrate the tools ability to meet the equivalent ISO requirements.
- b. Logical Security:
Coffey County maintains individual log-ins and passcodes for system administrators to access the systems. Also, there are tiered user capabilities within the system. The Coffey County Public Notification System database information is stored on the web-based aggregator/IPAWS-compliant origination tools secure server and is user-name and password protected. Citizens can assess and edit their information as needed at any time.
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WOLF CREEK DESIGN REPORT
- 6. Maintenance/Repair
- a. Coffey County contracts with an IPAWS-compliant alert aggregator company.
The contractor performs routine preventative maintenance. Coffey County Information Technology (IT) Department performs routine preventative maintenance on Coffey County internal local area network and equipment.
IPAWS and phone carriers are overseen and monitored by FEMA and the Federal Communications Commission.
- b. Coffey County maintains contracts and IT personnel to address identified faults as they occur. Coffey County Information Technology (IT) Department which is located in the same building as the Coffey County Emergency Operations Center performs routine preventative maintenance on Coffey County internal local area network and equipment. County protocol is followed by Emergency Management.
availability.
The IPAWS-compliant alert aggregator used to perform Coffey County Public Notification guarantees 99.99 percent up-time across 15 data centers with 24x7 system testing and monitoring, organized with geo-redundancy and managed by two Network Operations Centers and 24x7 support teams.
Coffey County Emergency Managements internet provider has an availability/reliability rate of 99.9996 percent availability over the last 686 days as reported by the Coffey County IT representative.
- 8. Testing When IPAWS/WEA end-to-end testing option is available, it will be used to perform end-to-end validation annually. In the interim, Coffey County uses real-world Coffey County Public Notification System, IPAWS/WEA, confirmation e-mails from EAS media outlets and IPAWS/EAS activation as means to determine availability and reliability. These activations include 911 outages and boil water advisories.
The EAS validation is tested weekly using the required weekly test code to activate commercial EAS receiver boxes.
- 9. Responsibility Coffey County Emergency Management is responsible for the maintenance, testing and repair of these systems. System documentation is maintained by Coffey County Emergency Management.
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WOLF CREEK DESIGN REPORT
- 10. Training Coffey County Emergency Management determines and maintains sufficient numbers of trained individuals to operate these systems based on the recommend or required training by the software or service providers. This documentation is maintained by Coffey County Emergency Management.
- 11. Quality Assurance Annually, WCNOC, in cooperation with Coffey County Emergency Management, conducts an audit of IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System. This audit includes:
- Verification of IPAWS Certification
- Verification of system training
- Verification of system testing
- Verification of WEA coverage
- Verification of AT&T, US Cellular and Verizon coverage maps
- Verification of reliability/availability and changes as reported by the Coffey County Public Notification System contractor C. Description/Performance
- 1. Physical Components
- Electronic device, i.e., PC, laptop, smart phone
- Coffey County network
- Web-based aggregator/IPAWS-compliant alert origination tool
- IPAWS Open
- WEA
- Phone Carrier
- EAS Station
- End user Page 19 of 61
WOLF CREEK DESIGN REPORT Description/Performance (continued)
COFFEY COUNTY PUBLIC NOTIFICATION SYSTEM Electronic Device Coffey County Network with internet access Web-based aggregator/ IPAWS-Internet Service Provider compliant alert origination tool End User IPAWS Electronic Device Web-based aggregator/
Internet Service IPAWS-compliant alert with internet access Provider origination tool IPAWS Open Phone Carrier Cell Tower End User Page 20 of 61
WOLF CREEK DESIGN REPORT Description/Performance (continued)
EAS Electronic Device Internet Service Provider with internet access Web-based aggregator/ IPAWS-IPAWS Open compliant alert origination tool EAS Station End User Page 21 of 61
WOLF CREEK DESIGN REPORT
- 2. Administrative components Organizational Responsibilities: Established roles and responsibilities for operation, planning, maintenance, testing of the ANS.
Coffey County Board of Commissioners Coffey County Emergency Coffey County IT Management Director Director Coffey County Emergency Management Assistant Coordinator IT Technician
/Planner Coffey County Emergency Management Radiological Officer Lead IPAWS Technician Coffey County Emergency Management Assistant Planner Public Notification Officer Management: Controls used to ensure the proper use of ANS and implementation of any corrective actions. The Coffey County Emergency Management Director oversees the Coffey County Emergency Management group. The Director is appointed by the Coffey County Board of Commissioners to have authority to operate, maintain and ensure configuration management of Coffey Countys notification systems.
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WOLF CREEK DESIGN REPORT
- 3. Operational components
- Activation: IPAWS/WEA, IPAWS/EAS and the Coffey County Public Notification System can be activated from the Coffey County Emergency Management Offices or any location where an authorized user has access to an electronic device and internet access.
Coffey County Board of Commissioners makes protective action decisions.
The Coffey County Emergency Management Public Notification Officer prepares the message. The message is reviewed, approved and signed by the Board of Commissioners. The Public Notification Officer uses the Job Aid to activate the system and send the message. See Attachment H.
- Timing:
IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System are capable of activation in less than five minutes, according to the WEA Timing Observations documentation from the 2018 National Test. This information was provided by FEMA Technological Hazards Division.
- Geo-Targeting:
IPAWS is currently using Federal Information Processing Standard (FIPS) code and polygon.
Coffey Countys Coffey County Public Notification System works for 100 percent of the county based on county residents opting in.
EAS does not use geo-targeting but is based on radio transmitter coverage.
D. Verification:
- 1. Coverage Annually, WCNOC, in cooperation with Coffey County Emergency Management, conducts an audit of IPAWS/WEA and IPAWS/EAS and the Coffey County Public Notification System. This audit should include:
- Verification of IPAWS Certification and Training
- Verification of system testing
- Verification of WEA coverage
- Verification of AT&T, US Cellular and Verizon coverage maps
- Verification of reliability/availability and changes as reported by the Coffey County Public Notification System contractor.
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WOLF CREEK DESIGN REPORT
- 2. Population/Demographics Annually, the population change in the pre-identified Wolf Creek Generating Station Emergency Planning Zone is reviewed and documented by WCNOC and approved by the Coffey County Emergency Management Director.
This documentation is required by 10CFR Part 50, Appendix E, Section IV and NUREG/CR-7002, Criteria for Development of Evacuation Time Estimate Studies, Rev. 0, November 2011. During the years between decennial censuses, nuclear power reactor licensees shall estimate emergency planning zone permanent resident population changes once per year, using the most recent U.S. Census Bureau annual resident population estimate and State/local government population data, if available. This data is also provided to the Nuclear Regulatory Commission.
Annual population numbers must be compared to the population sensitivity study from the current Evacuation Time Estimate. See Attachment J.
- 3. Metrics These systems use data provided by a third party (cellular phone companies, official Kansas census data, etc.). No metrics are necessary.
E. Availability/Reliability According to FEMA reports, IPAWS operates at a 94 percent or greater reliability/availability and IPAWS reliability/availability is verified for changes.
EAS is overseen and monitored by the FCC and FEMA.
Reliability/availability of Coffey County Public Notification System is checked for changes with the contract provider and verified during the annual IPAWS audit.
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WOLF CREEK DESIGN REPORT F. Security and Privacy
- a. Physical Security:
Coffey County has no physical security for the system because these systems are both web-based and use logical, cyber security.
The web-based aggregator/IPAWS-compliant alert origination tool security framework is based on the comprehensive set of security requirements and controls within US National Institute of Standards and Technology (NIST) Special Publication 800 Security and Privacy Controls for Information Systems and Organizations.
Annually, the web-based aggregator/IPAWS-compliant alert origination tool achieves certification and accreditation from an independent third-party assessment organization (3PAO) approved under the Federal Risk and Authorization Management Program (FedRAMP). The web-based aggregator/IPAWS-compliant alert origination tool is committed to ensuring customer security by:
- Meeting FedRAMPs 325 security controls for a Moderate impact level system and for the Department of Defenses SRG IL-2.
- Conducting multi-attack vector penetration tests of the EBS to test for exploitable vulnerabilities across external, internal, application, and virtual systems.
- Performing a SOC 2 examination that provides a 3rd report to the adequacy of the web-based aggregator/IPAWS-compliant alert origination tools IT controls.
- Mapping FedRAMP (NIST SP 800-53) controls to ISO Annex controls to demonstrate the web-based aggregator/IPAWS-compliant alert origination tools ability to meet the equivalent ISO requirements.
- b. Logical Security:
Coffey County maintains individual log-ins and passcodes for system administrators to access the systems. Also, there are tiered user capabilities within the system. The Coffey County Public Notification System database information is stored on the web-based aggregator/IPAWS-compliant alert origination tool secure server and is user-name and password protected. Citizens can assess and edit their information as needed at any time.
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WOLF CREEK DESIGN REPORT G. Training and Public Outreach An annual mailing of emergency planning information is sent to Coffey County residents. This mailing includes descriptions Coffey Countys Alert Public Notification System, IPAWS/WEA, and IPAWS/EAS information. The mailing also includes Coffey County resident information post-paid return card on which residents can document special needs. These mailing packages are coordinated by WCNOC personnel and are reviewed by the Coffey County Emergency Management Director.
Coffey County Emergency Management staff and WCNOC personnel make presentations during special Coffey County events and upon request. These Presentations and annual emergency management training include discussions of how citizens are notified of emergency situations at WCGS.
Social media is another means used to educate and disseminate the information. Both the WCNOC and Coffey County Emergency Management web pages contain information on how citizens are notified of emergency situations.
Coffey County opt-in requests are made using social media.
Informational signs are posted in recreation areas around Coffey County Lake and John Redmond Reservoir. These signs give basic information and list EAS radio and television stations.
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WOLF CREEK DESIGN REPORT ATTACHMENT A Wolf Creek ANS Audit 1.0 PURPOSE 1.1 This procedure describes the alert notification systems audit, maintenance, compensatory measures taken when one or more of the system components is unable to operate on an area-wide basis.
2.0 SCOPE 2.1 This procedure is applicable to the Superintendent Emergency Planning
3.0 REFERENCES
AND COMMITMENTS 3.1 References 3.1.1 Coffey County Contingency Plan for Incidents Involving Commercial Nuclear Power.
3.1.2 Wolf Creek IPAWS Design Report approved by FEMA 04-2019 3.1.3 FEMA REP Planning Guide Planning Standard E-Notification Methods and Procedures 3.2 Commitments 3.2.1 ??
4.0 DEFINITIONS 4.1 Emergency Planning Zone 4.1.1 The area for which planning is needed to assure that prompt and effective actions can be taken to protect the public in the event of an accidental release of radioactive material from Wolf Creek Generating Station (WCGS).
4.2 Integrated Public Alert Warning System (IPAWS) 4.2.1 IPAWS is a system used to alert the public which may use, but is not limited to, analog, digital and satellite radio and television via the Emergency Alert System (EAS); cell phones and mobile devices via Wireless Emergency Alerts (WEA);
NOAA All-Hazards National Weather Radio via the IPAWS-NOAA gateway; internet applications and websites that direct people to listen to EAS broadcasts. Cell phones must be set to receive alert notifications. IPAWS is the primary notification tool used by Coffey County to notify residents of emergencies.
4.2.2 IPAWS-EAS is the use of IPAWS to integrate messages through EAS to notify the population of emergency conditions through radio and television broadcasts.
4.2.3 IPAWS-WEA is the use of IPAWS to alert the public to emergency situations.
4.3 Coffey County Public Notification System 4.3.1 A telephone notification system. Residents sign-up to receive emergency alerts and other important community news. The system enables Coffey County to provide residents with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods.
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WOLF CREEK DESIGN REPORT ATTACHMENT A ANNUAL WCNOC/COFFEY COUNTY ANS AUDIT 5.0 RESPONSIBILITIES 5.1 Superintendent Emergency Planning 5.1.1 Maintain audit plan and records for the IPAWS-WEA, IPAWS-EAS and Coffey County Public Notification Systems.
5.1.2 Coordinate the annual audit the IPAWS-WEA, IPAWS-EAS and Coffey County Public Notification Systems.
5.1.3 Ensure compensatory measures are maintained as needed.
5.1.4 Ensure Licensing and the Nuclear Regulatory Commission (NRC) Resident Inspector are notified upon the loss of the IPAWS-WEA, IPAWS-EAS and Coffey County Public Notification System functionality.
6.0 PRECAUTIONS/LIMITATIONS 6.1 None.
7.0 PROCEDURE 7.1 Initial countywide distribution of tone alert radios (TAR) was performed from July 1984 to November 1984. Approximately 550 TARs were placed into residents homes, which were outside the 70 dB © range of the emergency sirens but inside the 10-mile effective EPZ. In 1998, the original TARs were replaced with newer technology radios to coincide with the advancement in the EAS.
7.2 In accordance with the FEMA REP Planning Guide Planning Standard E-Notification Methods and Procedures, means to provide early notification and clear instruction to the residents in the pre-identified Wolf Creek Generating Station Emergency Planning Zone have been established. FEMA strongly encourages integration of IPAWS with off-site alert and notification plans.
7.3 Public Notification, Distribution and Monitoring (Commitment 3.2.1) 7.3.1 The Coffey County Emergency Management Office is responsible for developing and maintaining Alert and Notification systems and user guidance to alert the public of emergency situations.
7.3.2 Audits are performed at least annually of the IPAWS-WEA, IPAWS-EAS and the Coffey County Public Notification Systems to ensure compliance with requirements of the Coffey County Contingency Plan for Incidents Involving Commercial Nuclear power and the Wolf Creek Emergency Planning procedures.
7.4 Compensatory Measures 7.4.1 IF notified of an IPAWS-WEA, IPAWS-EAS and/or the Coffey County Public Notification System malfunction such that an EAS signal is unable to transmit into Coffey County, THEN Coffey County Emergency Management is responsible to notify Wolf Creek Emergency Planning. Coffey County Emergency Management will arrange adjunct methods of notifications including, but not limited to use of route alerting.
7.4.2 Emergency Planning and Coffey County Emergency Management ensure that compensatory measure are maintained until the malfunction is corrects and the systems are restored to functional status.
7.4.3 Emergency Planning ensures that Wolf Creek Licensing and the NRC Resident Inspector are notified of the occurrence as appropriate.
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WOLF CREEK DESIGN REPORT ATTACHMENT A ANNUAL WCNOC/COFFEY COUNTY ANS AUDIT 8.0 RECORDS 8.1 The following records generated by this procedure are non-QA records and should be retained by Emergency Planning for a period of five years:
8.1.1 Annual Audit Reports (See Attachment A)
WCNOC and Coffey County Emergency Management conduct an annual audit of IPAWS-WEA, IPAWS-EAS and/or the Coffey County Public Notification Systems to ensure compliance with requirements of the Coffey County Contingency Plan for Incidents Involving Commercial Nuclear Power and Wolf Creek Emergency Planning procedures.
DATE COMMENTS DOCUMENTATION VERIFIED IPAWS Certification System training System testing WEA coverage Verification AT&T, US Cellular & Verizon coverage maps verification Maintenance of IPAWS reliability/availability and changes as reported by FEMA Reliability/availability and changes as reported by Coffey County Public Notification System contractor AUDIT CONDUCTED BY: ________________________
DATE:
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WOLF CREEK DESIGN REPORT ATTACHMENT B Pre-identified Wolf Creek Generating Station Emergency Planning Zone Page 30 of 61
WOLF CREEK DESIGN REPORT ATTACHMENT C Cellular phone coverage maps delineate the most used cell phone provider coverage areas for Coffey County.
U.S. Cellular Coverage Map Page 31 of 61
WOLF CREEK DESIGN REPORT ATTACHMENT D Verizon Wireless coverage map https://www.verizonwireless.com/featured/better-matters/?map=4glte#maps, Jan. 23, 2019 Page 32 of 61
WOLF CREEK DESIGN REPORT ATTACHMENT E AT&T Coverage Map Jan. 23, 2019 Page 33 of 61
WOLF CREEK DESIGN REPORT ATTACHMENT F IPAWS ARCHITECTURE Diagram provided by FEAM.gov/media-library Page 34 of 61
WOLF CREEK DESIGN REPORT ATTACHMENT G Everbridge Prospectus, Quotation and Renewal Documents QUOTATION Quote Number: 00013558 Confidential 1 of 2 Prepared Lisa Peters Quotation Date: May 3, 2015 for: Kansas North Central Regional Planning Quote Expiration Date: May 31, 2015 Commission Rep: Matthew Ward 109 N. Mill Street (818) 230-9785 Beloit, KS 67420 matthew.ward@everbridgemail.com (785) 738-2218 lcpeters@nckcn.com Contract Summary Information Contract Period: 1 Year Contract Optional Years: 4 Years MN Contacts up to: 30,000 ANNUAL SUBSCRIPTION - See attached Product Inclusion Sheet/s for product details.
Service Fee Type Qty Unit Price Total Price Everbridge Mass Notification (MN) with Unlimited Domestic Minutes Recurring 1 Everbridge IPAWS/WEA Notification Recurring 17 $0.00 $0.00 PREMIUM FEATURES / USAGE Service Fee Type Qty Unit Price Total Price Everbridge Mass Notification Additional Organization Recurring 17 Smart Weather Alerting (includes 1 location in base weather subscription) Recurring 1 PROFESSIONAL SERVICES Service Fee Type Qty Unit Price Total Price Additional Implementation Hours One-Time 14 Page 35 of 61
WOLF CREEK DESIGN REPORT QUOTATION Quote Number: 00013558 Confidential 2 of 2 Pricing Summary:
Year One Fees*:
One-time Implementation and Set Up Fees:
Total Year One Fees:
Subsequent Year(s) Ongoing Annual Recurring Fees:
Optional Year(s) Ongoing Annual Recurring Fees:
- 1. Additional rates apply for all international calls.
- 2. Quote subject to the terms and conditions of the service agreement, including any amendments, executed between Everbridge, Inc.
and the customer listed above.
- 3. Subject to sales taxes where applicable.
- 4. Except for currency designation, the supplemental notes below, if any, supplied in this Quote are for informational purposes and not intended to be legally binding or override negotiated language of the Everbridge Inc. Service Agreement.
(*Year One Fees are the total of the first year annual subscription fees and any one-time fees, i.e., Professional Services.)
Supplemental Notes:
- Additional Contacts may be added at anytime at a cost of $825 per 1,000 contacts. This includes Weather Alerts. If you would like to add larger amounts (ie 10,000 contacts+), this can be discussed at a custom rate with your Account Manager.
- Counties included are Riley, Franklin, Coffey, Linn, Douglas, Washington, Marshal, Geary, Pottawatomie, Osage, Lyon, Wabaunsee, Morris, Chase, and 2 Additional.
Authorized by Everbridge: To accept this quote, sign, date and return:
Signature Date Authorized Signature Date Print Name Title Print Name Title SYSTEM INCLUSION Confidential Page 36 of 61
WOLF CREEK DESIGN REPORT Everbridge Mass Notification Everbridge Mass Notification allows users to send notifications to individuals or groups using lists, locations, and visual intelligence. Everbridge Mass Notification is supported by state-of-the-art security protocols, an elastic infrastructure, advanced mobility, interactive reporting and analytics, adaptive people and resource mapping to mirror your organization, and true enterprise class data management capabilities to provide a wide array of data management options. Below is a list of key system inclusions with the Everbridge Mass Notification system.
Usage Unlimited Domestic Emergency Alerts and Testing Messages Unlimited Domestic Non-Emergency Alerts Messaging Core Platform Access Unlimited Administrators for web-based portal to initiate messages, reporting, and administration Unlimited Administrators for Mobile Manager Application (iOS, Android) and Mobile Optimized Notification Site (for Blackberry, Windows 10, etc.)
Two (2) Organization with unlimited nested static and dynamic groups Access to Everbridge Elastic Infrastructure for message delivery Custom branded community opt-in portal with custom fields and opt-in subscriptions Flexible role-based access controls to manage user permissions Access to Real-Time Dashboard, Notifications Library, Everbridge Universe, and Custom Reporting Key Notification Features Integrated GIS/Map-based, rule-based, group-based, or individual contact selection Ability to send standard, polling, or on-the-fly One-Touch Conference Call messages One-screen broadcast creation workflow to speed message creation and reduce human error Everbridge Network to access situational intelligence & notifications shared by other public and private groups Publish notifications directly to Websites and services that support API access via HTTPS using Web Posting Notification escalation to automatically send a notification to the next person or group if there is no confirmation Contact filtering based on custom criteria Map-based drawing and selection tools and imported shape files (e.g. Google Maps, Bing Maps, ESRI)
Automatic address geo-coding for contacts Organization specific customizable caller ID, greetings, and broadcast settings SMPP based SMS text messaging Multi-language Text to Speech Engine and Custom Voice Recording Real-time reporting for improved situational awareness and easier after action analysis 5 Live Operator Message Initiations per year Interactive Dashboard for Organizational Activity Summary Unlimited Notification Templates Self-service Single Contact Record Adjustments Self-service Contact Import via CSV Upload Bulk Contact Management Automation via Secure FTP Set-up, Implementation & Support Up to 10 total hours of a dedicated Implementation Specialist during a Standard Implementation Self Service Administrative Set-up, Configuration and Default Preferences Initial Member Data Upload and Test Broadcast Support Unlimited Access to Everbridge University classes 24x7 Customer Support (phone, web, email)
Global Support/Operations Centers for Redundant Live Support Dedicated Account Manager For a full product description, along with best practices and product details please see the Everbridge User Guide and Everbridge University.
Page 37 of 61
WOLF CREEK DESIGN REPORT process and provide strategic ONBOARDING - STANDARD advice, tailored to your organization.
OVERVIEW Included Standard Onboarding Resources The standard onboarding is right-sized to support + Client portal small to medium organizations on deploying all + Knowledgebase basic Mass Notification and Interactive Visibility + Everbridge University functionality. A dedicated onboarding specialist is + Up to 10 hours1.157407e-4 days <br />0.00278 hours <br />1.653439e-5 weeks <br />3.805e-6 months <br /> of an onboarding specialist provided to guide you through the onboarding TIME FRAME KEY MILESTONES Standard Everbridge Onboarding requires ORIENTATION CALL approximately 15 days to complete. Depending on the This call will provide an orientation to Everbridge onboarding resources and a review size and complexity of the organization, it may take of preparation necessary to conduct a more or less time. The timeframe can be tailored successful onboarding.
within the following limits for standard onboarding: KICK-OFF CALL
+ Access to an Onboarding Specialist for up to 10 hours1.157407e-4 days <br />0.00278 hours <br />1.653439e-5 weeks <br />3.805e-6 months <br />. The Kick-off call will focus on reviewing the basic settings and developing the onboarding
+ Onboarding Specialist hours must be used within 60 days of project plan.
contract signing. CONSULTATION CALL The Consultation Call will focus on reviewing
+ Additional hours are billable at $250/hr. the completion of the project plan and identifying gaps and next steps.
+ Orientation to your onboarding SCOPE resources, including the A standard onboarding will provide the CLOSE-OUT CALL following: The Close-out Call will provide guidance on go-live strategies and mark the accounts transition to customer success.
Everbridge Client Portal, knowledgebase articles library, and Everbridge University.
+ Access to your functional account, configured with default templates and default notification paths.
+ 30-minute hands-on demo of creating new users, the basic setup of contacts and the sending of a test notification.
+ Best practices and onboarding guidance as outlined in this document.
+ The onboarding specialist will ensure the client has demonstrated the ability to upload a sample of their contact data, send a notification and interpret the results.
WWW.EVERBRIDGE.COM
WOLF CREEK DESIGN REPORT KEY MILESTONES ORIENTATION CALL The purpose of the orientation call is to prepare for the onboarding process. The Everbridge specialist will provide an overview of the onboarding process to key client stakeholders, introduce the stakeholders to the various onboarding resources, provide a short, interactive demo and access to a live, working account preloaded with default templates and settings. Orientation calls will be held within 5 days of the completion of your order processing. The specialist will also provide a checklist of actions to be completed in order to kick-off the onboarding process. The Call Agenda will include the following:
+ Introductions
+ Review communication goals/use cases + Review onboarding process
+ Review resources available to the client
+ Review the success criteria of the Milestone calls
+ Schedule all follow up calls
+ Review the Getting Started checklist
+ An onboarding specialist will provide a demo of the product showing how to create a new user, how to create a contact, and how to send a message using a pre-loaded test template. At the conclusion of the demo, the customer will be provided with their live production account.
Time: 1.5-2 hours KICK-OFF CALL The Kick-off call will be held as soon as the actions on the Getting Started checklist are complete, but no later than 3 weeks after the Orientation Call. The agenda will include the following items:
+ Review completion of the Getting Started checklist
+ Verify settings and configurations selected
+ Discuss design and strategy of the organization hierarchy in relation to the clients needs.
+ Review Role-based access control and its application with the clients organization.
+ Review the contact data quality of the sample uploaded by the customer.
+ Upon successful setup of the basic settings, the onboarding specialist will provide a customized Project Plan to guide the remainder of the onboarding. The Project Plan will include guidance on topics such as: data management strategy, reporting, groups and filters, mobile manager, awareness campaigns, training plans, member portal, Weather, IV, and mobile member. Time: 1-2 hours WWW.EVERBRIDGE.COM
WOLF CREEK DESIGN REPORT
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WWW.EVERBRIDGE.COM
WOLF CREEK DESIGN REPORT 500 N. Brand Blvd., Ste. 1000 t 888.366.4911 www.everbridge.com Glendale, CA 91203 USA f 818.484.2299 CLIENT REGISTRATION FORM
- Required information
- Client Name: Account Number: (Internal use only)
- Requestor/Approver of Services:
Contact Name: Phone Number:
Email Address: Other Number:
- Billing Address: *Shipping/Primary Service Location Address:
Contact Name: Contact Name:
Address: Address:
City: State/Province/Region: Cit Postal/Zip Code: Country: P ostal/Zip Code:
- Accounts Payable Department: Purchasing Department:
Contact Name: Email Address: Contact Name: Email Address:
Phone Number: Fax Number: Country:
Phone Number: Fax Number:
Address: same as Billing Address same as Shipping Address Address: same as Billing Address same as Shipping Address Postal/Zip Code: Country:
City: State/Province/Region: City:
State/Province/Region:
Postal/Zip Code: Country:
- Invoice Submission Email Address(s):
- Do you require a Purchase Order to process payment? Yes No If Yes, please send Purchase Order to Final.Documents@everbridge.com WWW.EVERBRIDGE.COM
WOLF CREEK DESIGN REPORT (For U.S. Clients only)
- Is your organization exempt from paying Sales and Use Tax? Yes No If your organization is exempt or is utilizing Direct Pay, please attach a copy of Certificate to this form your Exemption or Direct Pay *If either of the certificates is not attached to this form, sales tax will be added where applicable.
Please provide any special instructions for submitting and processing invoices for payment:
Please list and attach any required forms and/or web links for invoice processing: e.g., Wire/EFT/ACH forms, Vendor forms, W9 forms, Registration links Please return the form via Email to Final.Documents@everbridge.com or Fax to 818-484-2299 WOLF CREEK DESIGN REPORT ATTACHMENT G (continued)
Everbridge Prospectus, Quotation and Renewal Documents Quotation Prepared for: Quote #: Q-24600 Pat Collins Date: 2/7/2019 North Central Regional Planning Commission Expires On: 5/12/2019 KS Confidential United States Ph:
(785) 537-6333 Salesperson: Lindsay Rogers Fax: Phone: 818-230-9585 Email: pcollins@rileycountyks.gov Email: lindsay.rogers@everbridge.com Contract Summary Information:
Contract Period:
12 Months Contract Start Date: 5/13/2019 Contract End Date: 5/12/2020 Contact Summary:
Household Count: 11,409 Employee Count: 450 Qty Description Price 1 Mass Notification Base USD 13 Everbridge Additional Organization USD 1 Smart Weather Alerting (includes 1 location in base weather subscription) USD 1 Everbridge Community Engagement USD Pricing Summary:
Year One Fees: USD One-time Implementation and Setup Fees: USD 0.00 Professional Services: USD 0.00 Total Year One Fees Due: USD WOLF CREEK DESIGN REPORT Additional rates apply for all international calls.
- 1. Quote subject to the terms and conditions of the service agreement, including any amendments, executed between Everbridge, Inc. and the customer listed above.
- 2. Subject to sales taxes where applicable.
- 3. Except for currency designation, the supplemental notes below, if any, supplied in this Quote are for informational purposes and not intended to be legally binding or override negotiated language of the Everbridge Inc. Service Agreement.
Supplemental Notes:
This quote assists the North Central Regional Planning Commission in exercising their fourth and final option year of the four written into the original contract signed in 2015.
Authorized by Everbridge:
Signature: \\ Date: \d2\
\n2\
Name (Print):
Title:
\t2\
To accept this quote, sign, date and return:
Signature: \s1\ Date: \d1\
Name (Print): \n1\
Title:
\t1\
155 North Lake Avenue, Suite 900 Pasadena, CA 91101 USA Tel: +1-818-230-9700 Fax: +1-818-230-9505 THANK YOU FOR YOUR BUSINESS!
WOLF CREEK DESIGN REPORT ATTACHMENT H Coffey County Everbridge Checklist Notification of the Public Using IPAWS WOLF CREEK DESIGN REPORT Coffey County Everbridge Checklist CAP Fields o *Message Status
- Actual o *Source
- Coffey County Emergency Management o Restriction
- N/A o Addresses
- N/A o *Message Category
- Safety o *Severity
- Severe o *Certainty
- Observed (protective actions recommended)
- Likely (no actions recommended at this time) o *Event Name
- For a Real World Wolf Creek Event Nuclear Power Plant Warning o *Expires
- Select 1 to 24 hours2.777778e-4 days <br />0.00667 hours <br />3.968254e-5 weeks <br />9.132e-6 months <br /> o *Sender Agency Name
- Coffey County Emergency Mgmt.
o *Headline
- (this field is filled with the message title) o Below the Message for WEA Only and Message boxes
- Click Load message text o Instruction
- Fill this box with any specific instructions o Web Link
- Fill this box with a web link if provided by Coffey County Emergency Mgmt.
Updated 6/17/2019 Page 2 of 3 WOLF CREEK DESIGN REPORT Coffey County Everbridge Checklist o *U.S. Time Zones
- Select Central Time Zone o *Area Description
- Coffey County o Polygon
- This area will turn green after you load the polygon on the Map Contacts section o Click Groups
- Check box the appropriate group or groups to receive the message (Coffey Co Exercise Notification, ?, ?)
o Click Map
- Click Select Contacts
- Click Shape Library
- Click Coffey County
- Click Load next to the Polygon(s) you wish to load
- Click Select in the top right corner of the map Incident Zone o Using shapes on the map will activate the mobile app feature Settings section o If any settings need to be adjusted click Edit and do so Send & Save section o Select the appropriate Send bubble:
- Now
- Later
- or Recurring Check the Include as part of an event box o Select the appropriate Event Name
- If it is the first message type the Event Name WC EXERCISE (date ex 00/11/22).
Hit SEND Updated 6/17/2019 Page 3 of 3 WOLF CREEK DESIGN REPORT ATTACHMENT I Everbridge User Guidance There are extensive user guides for Everbridge. The complete documents are part of package provided by Everbridge and are password protected. This is an excerpt from the basic FAQ document.
WOLF CREEK DESIGN REPORT Everbridge User Guidance WOLF CREEK DESIGN REPORT Everbridge User Guidance WOLF CREEK DESIGN REPORT Everbridge User Guidance WOLF CREEK DESIGN REPORT Everbridge User Guidance WOLF CREEK DESIGN REPORT Everbridge User Guidance WOLF CREEK DESIGN REPORT ATTACHMENT J Emergency Alert System Required Weekly Test Log in to Everbridge (https://manager.everbridge.net/login)
Click on Notifications tab then select New Notification Select Use a message template and select the Coffey County RWT Message section o These blocks are pre-filled and may be edited as needed.
- *Title: pre-filled and may be edited as needed.
- Text: pre-filled and may be edited as needed.
- Email: pre-filled and may be edited as needed.
- Speech o Text-to-speech Publishing Options section Publishing Channels: N/A CAP Channels o Select the Emergency Alert System (EAS)
IPAWS Credential o During a RWT - select LIVE o Enter the appropriate Live Credential
- PIN #
Or
- Private Key
- Keystore Password CAP Fields o Message Status
- Actual (is pre-filled) o Source
- Coffey County Emergency Management o Restrictions
- (N/A)
Updated 6/13/19 Page 1 of 3 WOLF CREEK DESIGN REPORT Emergency Alert System Required Weekly Test o Addresses
- (N/A) o Message Category
- Select Other from the drop-down menu o Severity
- Select Unknown from the drop-down menu o Certainty
- Select Unknown from the drop-down menu o Observed (protective actions recommended) o Likely (no actions recommended at this time) o Possible (protective actions may be recommended) o Unlikely (no actions recommended at this time) o Unknown (protective actions may be recommended) o Event Name
- Select Required Weekly Test o Expires
- 1 hour1.157407e-5 days <br />2.777778e-4 hours <br />1.653439e-6 weeks <br />3.805e-7 months <br /> o Sender Agency Name
- Coffey County Emergency Mgmt o Headline
- Coffey County RWT o Message
- Click Load message text
- The following message should populate o Coffey County Emergency Management Required Weekly Test o Instruction
- N/A Updated 6/13/19 Page 2 of 3 WOLF CREEK DESIGN REPORT Emergency Alert System Required Weekly Test o Web Link
- N/A o U.S. Time Zone
- Central Time Zone o Area Description
- Coffey County o Polygon
- This area will turn green after you load the RWT polygon on the Map Contacts section o Click Groups
- Check box the appropriate group or groups to receive the message (Emergency Management) o Click Map
- Click Select Contacts
- Click Shape Library
- Click Coffey County
- Click Load next to RWT
- Click Select in the top right corner of the map Settings section o Click Edit
- *Delivery methods: (click the drop down menu in the Please select box and chose All Text Send & Save section o Now Hit Send Updated 6/13/19 Page 3 of 3 WOLF CREEK DESIGN REPORT ATTACHMENT K 2018 Evacuation Time Estimate documentation Population Data Sources
- https://budget.kansas.gov/wp-content/uploads/2017_Kansas_Certified_Population.pdf
- Census Population Population Number Burlington City 2,553 LeRoy City 540 New Strawn City 385 Waverly City 549 Burlington Township (balance) 327 LeRoy Township (balance) 102 Ottumwa Township (balance) 311 Aliceville (unincorporated town) 23***
Sharpe (unincorporated town) 3***
Jacobs Creek (unincorporated town) 44***
Total 4,767 Base population (from 2012 ETE) 6,196 Population for year 2018 4,767 Year Population Difference in population -23% %** (130% or greater requires ETE update)
- Calculation: (1) Determine change from base population (e.g., 6196-5003=1193); (2) Determine how much of a change that is from the original population (e.g., 1193/6196=0.1925); (3) Convert the ratio to a percentage by multiplying value by 100 (0.1925*100=19.2% decrease)
- population data received from Coffey County GIS via Coffey County Emergency Management.