ML19141A352
| ML19141A352 | |
| Person / Time | |
|---|---|
| Issue date: | 09/18/2019 |
| From: | Shawn Campbell NRC/NRR/DIRS/IRIB |
| To: | |
| Campbell S, 415-3353, NRR/DIRS | |
| References | |
| Download: ML19141A352 (2) | |
Text
Name of transferee______________________
Authorization Number____________________
Date NRC Form 211 signed________________
Date NRC Form 723 signed________________
The OCFO shall validate whether the following performance metrics are being met:
TURNAROUND TIME Turnaround time is a common type of metric based on time it takes to complete an activity.
Metrics based on turnaround time can be developed for any activity with a measurable start and end time. Turnaround time may by calculated as a mean or average.
Activity Performance Y N Metric (business days)
Time taken to process NRC Form 279A "OFFICIAL 5 TRAVEL AUTHORIZATION, CHANGE OF STATION,"
from date when the transferee signs NRC Forms 211 and 723 to final OCFO review and approval.
Time taken to authorize the movement and/or storage of 5 household goods under a Government Bill of Lading from date transferee signs NRC Forms 211 and 723.
Time taken to send CHANGE OF STATION WELCOME 5 PACKAGE from OCFO staff to transferee from date transferee signs NRC Forms 211 and 723.
Time taken to process NRC Form 64, TRAVEL 10 VOUCHER from the date OCFO receives NRC Form 64 to notice of payment.
(If Applicable) Time taken to process Form NRC 457, 5 "REQUEST FOR TEMPORARY QUARTERS ALLOWANCE, from the date OCFO receives Form NRC 457 to final OCFO review and approval.
(If Applicable) Time taken to process NRC Form 458, 5 "REQUEST FOR EXTENSION OF TEMPORARY QUARTERS," from the date transferee signs Form 458 to final OCFO review and approval.
(If Applicable) Time taken to process NRC FORM 280, 10 REQUEST FOR EXTENSION OF CHANGE OF STATION ORDERS BEYOND 1 YEAR from the date transferee signs the NRC FORM 280 to final OCFO review and approval.
(If Applicable) Time taken to process NRC Form 264, 10 "EMPLOYEE APPLICATION FOR REIMBURSEMENT OF EXPENSES INCURRED UPON SALE OR PURCHASE (OR BOTH) OF RESIDENCE UPON CHANGE OF OFFICIALSTATION," from the OCFO receives NRC FORM 264 to notice of payment.
Time taken to respond to transferee email or voicemail 2 regarding questions for change of station activities.
1
Name of transferee______________________
Authorization Number____________________
Date NRC Form 211 signed________________
Date NRC Form 723 signed________________
QUALITY Quality is the merit of something. This includes tangible properties such as durability and intangible attributes. The pursuit of quality is a fundamental business activity that gives products value in the eyes of customers.
Accuracy:
Activity Y N No errors processing NRC Form 279A "OFFICIAL TRAVEL AUTHORIZATION, CHANGE OF STATION,"
No errors in CHANGE OF STATION WELCOME PACKAGE - most recent revision has been sent to transferee and it has been updated with the latest information.
No errors processing NRC Form 64, TRAVEL VOUCHER reimbursements.
(If applicable) No errors processing NRC 457, "REQUEST FOR TEMPORARY QUARTERS ALLOWANCE.
(If applicable) No errors processing NRC Form 458, "REQUEST FOR EXTENSION OF TEMPORARY QUARTERS".
(If applicable) No errors processing NRC FORM 280, REQUEST FOR EXTENSION OF CHANGE OF STATION ORDERS BEYOND 1 YEAR.
(If applicable) no errors processing NRC Form 264, "EMPLOYEE APPLICATION FOR REIMBURSEMENT OF EXPENSES INCURRED UPON SALE OR PURCHASE (OR BOTH) OF RESIDENCE UPON CHANGE OF OFFICIAL STATION" reimbursements.
Customer service:
Activity Y N No ratings of < 3 earned in the customer survey questions (#1, #2 and #5 only).
100 percent accuracy on processing all applicable CoS documents
> 90 percent TURNAROUND TIME
> 85 percent Availability 2